The service was prompt and all our questions were answered, it was an easy drop off, which is appreciated after a long drive!amanda B.
U-Haul Moving & Storage of Rome
Rome, NY 13440
(E of S James; parallel to Canal St; Rte 49E /69E /365E; Rte 365W/ 26S)
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The "climate controlled" units are freezing. If you need real climate control go elsewhere. I have had real climate control and this is not it ☹️COLLEEN M W. | First Impressions
all goodJUANANTONASIO R.
Great Service at a reasonable price! I have used this location a number of times, and it is consistently good. The place is clean, equipment is good, and workers are friendly. Thank you for your service!Genadiy O.
Stop using the vehicles for personal use. I couldn't figure out why the mileage had 9 extra miles when we picked it up. They did refund me after two days of trying to get it. (Gm was responsive). However we saw an employee from the place I saw earlier driving the uhaul to pick up pizza at dominos. I'm guessing now why the mileage is always higher. Maybe if they didn't use it for personal use customers like me wouldn't be overcharged for their miles they added. I wouldn't have had to chase down someone to get my money back they overcharged and already knew they did when we brought it back.BENJAMIN J F.
Excellent person at the counterPATRICK GARY P.
El cliente no dejó un comentario.Gustavo V.
El cliente no dejó un comentario.LEE S.
El cliente no dejó un comentario.Kathleen P.
El cliente no dejó un comentario.Destiny B. | Overall Experience
I cant think of a thing you could have done to make it go any smoother. Great experience.CHRISTOPHERDAVID E.
Shoutouts to the guy who checked me in and lettting me know that the other store should not have given us that truck looking the way it did because I could have really got hurtChristopher K.
El cliente no dejó un comentario.Michael B.
I've used the Rome NY UHaul facility several times over the years. Always have courteous service and good experience. The equipment is normally in great condition and never had a problem. The online ability to reserve and choose the right equipment for the job at hand is excellent.LEOR C.
El cliente no dejó un comentario.Roberta S.
Awesome customer service. Great people working there.JOHNE H.
El cliente no dejó un comentario.RENEELAURA S.
The service was great and the sales person was great to work with. She connected and verified the trailer was in safe working order. GraciasMark G.
El cliente no dejó un comentario.TINAM W.
I booked my truck and the reservation said it was guaranteed. BUT, when I went to pick up my truck, it was NOT there! I had to drive to another location and wait a 1/2 hour for MY truck to get back (note: there were 3 trucks just sitting in the parking lot.) Getting a reservation AND a guarantee does not mean anything!Philip R.
My first U-haul experience was excellent. The girl assisting me was very knowledgeable and very good at her job. Great experience all around!JULIEANN D.
have cheaper prices , and have the equipment people want , i wanted a van and there was not one that was going one way to rome, insted i got a 15 foot truck,Angel F.
The lady who helped me was beyond helpfulMARKLYNN G.
El cliente no dejó un comentario.DEVINCHRISTOPHER C.
El cliente no dejó un comentario.Mike M.
El cliente no dejó un comentario.BETTY G R.
Stephanie the customer service women. So friendly. Great personality. Helps you to relax and smile during a move.CHRISTYA B.
El cliente no dejó un comentario.Mark H.
My car has been down through a very dire oncology situation for my wife, so I have been renting there pickup trucks on a few occasions now for her treatment while my cars shop is and there ordering parts, and the manager of this facility Stephanie has been there for us at every turn to help with very clean and well kept vehicles. She's just not your average manager that cares only about volume sales and no personalized help labeling customers as a number. This Unique lady has gone far above and beyond her call of duty at every single turn making sure they had something available for us and working with us. She's handled every problem at 5 stars with help. I am a professional touring athlete and do alot of traveling and moving, and have used many U-hauls and competing companies for moves and similar situations for years and I have never ever received service like at any other U-haul location. She's made sure to keep in contact at every turn arranging and moving schedules around for us, and being personally available to work something out in some very bad situations for us every time. U-haul district management should keep there eyes on this lady for promotion, because there just not going to find employees of her caliber often at all.. I have my MBA and have worked over the year's in service businesses and always dug deep to find people like her to hire throughout my career, and I can tell you from personal and professional experience that this absolutely does not happen often. Bravo to this U-haul facility and I will go out of my way to recommend this staff, and she's got my vote if there regional office ever questions me on her performance. U-haul, do not ever lose this employee under any circumstances, she's a diamond in the ruff in what has become a lazy world.. I look forward to doing more business with them for all my truck needs after this horrible medical situation is over.. there simply the best. Forget the other companies, go straight to them.Joseph M.
El cliente no dejó un comentario.VINCENT J.
No improvement needed it was wonderfulLOUISE F.
El cliente no dejó un comentario.Christine C.
El cliente no dejó un comentario.ALAN EDWARD Z.
Love The Lady With All The Pretty Make up .Billie Jo M. | Overall Experience
El cliente no dejó un comentario.Randall N.
Both ladies were very nice and helpfulDONNAV J.
Nothing! My experience was great!Frank M.
El cliente no dejó un comentario.SCOTT ALAN R.
great job getting me on the road.JONE H.
El cliente no dejó un comentario.LISAMARIE S.
El cliente no dejó un comentario.TARA LYNN O.
El cliente no dejó un comentario.Suzanne B.
just curious why the employee who waited on me didn't have a mask on? It was a little uncomfortable for me considering my mom died of COVID. Its not like I won't use uhaul because you guys are always great but just curious about the mask issue?HADLEY JR B.
El cliente no dejó un comentario.WALLISB R. | Overall Experience
My 20 foot truck was supposed to be delivered to a location close to my home but at the last minute I was informed that it would not be. We had to drive to drive 18 miles each way to pick up what I was supposed to be my 20 foot truck. We loaded that evening and there was not enough room. I had to throw away part of my belongings. It turns out the truck was only a 15 footer. I need a refund!!!sharon V.
The windshield on the vehicle was dirty inside, which I reported to the service rep when I returned, and she cleaned it immediately when the vehicle was returned, apologizing for not being aware of that situation.KAREN WEAVER E.
I thought both persons on the staff I dealt with were courteous and efficient to deal with. And I do like being able to get most of the paperwork done on line ahead of time. Made for a smooth transaction.margaret M.
Allow 10' van to be used one-way. Had to pay higher rental for 15' when additional space was not a priority. Ended up using more gas since larger vehicle. Very annoying policy.Michelle R.
El cliente no dejó un comentario.Matthew Z.
El cliente no dejó un comentario.Kevin R.
Dallas was very helpful and nice.Natalie L. | First Impressions
El cliente no dejó un comentario.BRUCE A K.
Very efficient operation...Maintain it...!PAULA III R.
El cliente no dejó un comentario.KATHLEENM C.
Stephanie is the best Manager I have ever dealt with! She's always flexible, understanding and helpful! For years I have received excellent service from the Uhaul company on Erie Blvd. in Rome, NY. ~JuliaJULIALANE G.
I dont know if mobile checkin is available in Rome; I did not try it. There are days when there are several people waiting for assistance and the mobile checkin might be very useful.Wallis R.
Very friendly and helpfulNICOLE W.
Everything was exceptional especially customer service.BRIANDAVID R.
The service was outstanding and staff was very educated would recommendTamara R.
El cliente no dejó un comentario.DEBORAHL C.
El cliente no dejó un comentario.JAMESRICHARD R.
Theres nothing the employee we delt with was AWESOME! She keeps her location her trucks her business run like a well oil machine lol. I have had bad experiences in the past with other u haul places and was never using your company again but last min. One time i decided to try her location we had such a good experience ive used her location 2 more times and my daughter used them and a friends used them 3 times all with excellent experiences! Shes the only thing that saved our business with your company! Seriously shes amazing great attitude great costumer service like i said just great experiences everytime because of her!!!Bertha W.
Some one to be on hand in the store hung out for 15 min no one showed up had to go out side and find someoneDOUGLASA F.
El cliente no dejó un comentario.Eric V.
El cliente no dejó un comentario.SUZANNMICHELE S.
El cliente no dejó un comentario.THOMASW JR E.
Pickup truck had disgusting cigarette odor. Needed to be fumigated !ROBERTEDWARD M.
El cliente no dejó un comentario.TIMOTHYPAUL G.
Everyone was very nice and accommodating! Great experienceGIULIANOJ T.
El cliente no dejó un comentario.Robert F.
None of your employees were wearing masks at anytime when I picked up and dropped off truck. If myself or any of my family get sick due to exposure at this Uhaul location. We will be suing this company.MICHAELS Z.
nothing - the process was about as smooth as it could be.DARLENEJOY V.
Uhaul associates were polite and friendly. the mileage charge is a nuisance.Richard B.
El cliente no dejó un comentario.scott B.
Stephanie and her staff were friendly and professional. There were no issues with the service or the truck. Definitely recommend this location to anyone in the Central NY region.DANIELL M.
El cliente no dejó un comentario.TROY Y.
Charge customer the amount contracted online. The person at the site added about$15 to the bill that was not on the online contract.Richard C.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.Phyllis S.
El cliente no dejó un comentario.Jessica S.
El cliente no dejó un comentario.Caleb D.
El cliente no dejó un comentario.Joshua A. | Overall Experience
26 ft Truck needs new rear leaf springs as it bottomed out with two hutches in itEDDIEA G.
El cliente no dejó un comentario.Richard F.
El cliente no dejó un comentario.EDWARDWILLIAM M.
El cliente no dejó un comentario.DAVIDJOSEPH L.
The only downside od that my rent went up several times. Once a year with inflation, I can understand but at one point, it was raised 3 times in one year.Tiara M. | Overall Experience
Every time I've dealt with this Rome location during the past year & half...THEY'VE BEEN GREAT!!! I bought a new home & moved. I bought a new SUV & had hitch & wiring installed. I've rented the pick up truck. I HIGHLY RECOMMEND THIS LOCATION!!! HATS OFF TO THE MANAGER & EMPLOYEES !!!Elizabeth M O.
Was great, they listen and we told them about the tires because the other tire wasn't that great either.glen K.
El cliente no dejó un comentario.Joseph G.
El cliente no dejó un comentario.Tricia S.
Stephanie was great. She was polite.SL JR S.
El cliente no dejó un comentario.KRISTINEM R.
El cliente no dejó un comentario.SHERRYA G.
El cliente no dejó un comentario.Chad G.
El cliente no dejó un comentario.GARYTHEODORE M.
The manger was super polite and helpfulROBERT B.
I asked for a creeper and found a regular truck Dollie. I was over charged in milage by 50 miles.MARIEANNETTE C.
Stephane is an Awesome Asset to the U-Haul Family! she is a Wonderful Person! Very Professional.William F.
El cliente no dejó un comentario.Roberto R.
Everything was excellent. I don't know if you could make it better. Give out boxes of chocolate?CHERYLA B.
none. Stephanie was great!SALLYA F.
El cliente no dejó un comentario.EDWARDBRYAN M.
The usable space on the trailer was not what the website said it was. It said there would be four feet width, turned out to be more like 39inchesJennifer J.
The ladies working there were awesome.ASHLEYN D.
There needs to be another agent assisting customers only one at the time I arrived and had to wait until he got off the phone. Others there had the same experience.Richard F.
The same move in date was the same as my move out date . The roof was leaking in the storage unit they wanted to give me , poor customer service , when I mentioned the leak they didn't care to go look at it . I will make sure to post on all social media regarding this place and not to rent from here.Sarah N. | First Impressions
The unit work PERFECT for our short term needs. Thank you!!!!!!Andrew T. | Overall Experience
The lady i dealt with at Rome uhaul was very helpful and courteous. I would use this location again.therman c. | Overall Experience
El cliente no dejó un comentario.therman c. | First Impressions
El cliente no dejó un comentario.Kadisha V. | First Impressions
El cliente no dejó un comentario.Eryn T. | First Impressions
El cliente no dejó un comentario.Michael F. | First Impressions
Great service, clean facility and the staff was always friendly and helpful when needed.Lindsey F. | Overall Experience
The staff was helpful curteous and kind.Mary C. | First Impressions
I ran into financial problems and you guy created a buyout price that I was able to afford to keep my storage and I really appreciated it.Renee H. | Overall Experience
The storage contacted me that they were going to be putting a new doors. I requested that I'd be called. So I could be present. I did not get a call. I gave them my key. Gave all my telephone numbersUrsula R. | Overall Experience
They went above and beyond to get me a storage unit that fit my needs. Everything was done in a quick but effective manner.Paula F. | First Impressions
very good customer servicePamela N. | First Impressions
Facility was everything we needed. Very clean and nice.Rita M. | Overall Experience
Great jobwilliam r. | Overall Experience
Reserved a unit days in advance but it was given away got stuck with a large closet sized unit that fits no more than seasonal storage so was left to find additional storage elsewherejennifer W. | First Impressions
Excellent customer service.victory s. | Overall Experience
There was some flooding with heavy rains, so make sure you set stuff up. I had a great experience w/ them in truck, trailer, and storage room rental. Also did U-Box.Diana W. | Overall Experience
Was told by the manager the storage units haven't been renewed since 1962. That being said very poor design . Horrible experienceRyan D. | First Impressions
naCLELAND M. | Overall Experience
noneGARY I. | Overall Experience
Service was good had no problems .. It made a bad situation easilierRenee H. | First Impressions
Thank you for making my move so smoothly.Cathy M. | First Impressions
Stephanie was our sales girl. She was knowledgeable, efficient and friendly. I would definitely go back here in the future.darryl t. | Overall Experience
The staff was always willing to help you and accommodate you. We need to down our storage unit I went to talk about a smaller unit they found for me on the same day. Very helpful staff!!ROY B. | Overall Experience
Great servicecynthia H. | Overall Experience
Everyone was very helpful while I was using UHaul!Katie W. | First Impressions
Friendly and helpful services. Very clean place.Cynthia D. | First Impressions
I've been dealing with Uhaul the last couple years & I'm very satisfied with the staff & their kindness.they are awesome & the prices are beyond reasonable.zipporah m. | First Impressions
This Uhaul did not work the dome light, the U-Haul was extremely dirty.Chris P. | First Impressions
SatisfiedErvin M. | Overall Experience
This is the second time(and last) time I will do business with your company. I called my local uhaul in Rome to reserve a storage locker and did not know I was talking to the call center. They informJohn B. | Reservación
Too many price increases.DAVID F. | Overall Experience
Very unhappy with final transaction with new manager. Rude cocky condescending. 3 yrs with Uhaul, will NEVER do business again. Will post to all social media. Will tell all friends to deal with differkimberly F. | Overall Experience
the persons at the counter were VERY helpful and on top of things .....Thank youjoyce h. | Overall Experience
Store manager remembered I mentioned needing TV boxes and personally called me when they came in. Outstanding, personal service, greeted me evry time he saw me at the storage facility.TERESA D. | Overall Experience
All I can say is thank you! Your company is very professional and polite and I have never had an issue with uhaul.juliet R. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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