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JOSEPHP C.Customer Reviews for U-Haul Moving & Storage of Rome
Testimonials From Recent Customers
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No complaints
Rebecca P.The truck needs a runner board to help me climb into it.
James T.Staff was friendly and competent. a good experience
Robert C.Keep doing what you're doing
CORNELL JR P.Great service at the Rome, NY location
daniel V.clean the interior of the vehicle of any indications or sents of weed not appropriate
Alan S.the people that work there do a good job.
bob E.Excellent service
Donna O.Need to have more (pick up trucks) they are in big demand here in Rome ny I rented one but had too have it back next day which I needed it for two days. Get more pickup trucks soon
MARKL V.Great, quick service.
lauri H.Great service, quick and easy. Rented a trailer, backed up to it, they hooked it all up and I was on my way. Didn't even need to get out of the truck when I returned it.
Anthony T.Quick and easy return!
Joy C.I found the vehicle to be excellent and the staff and facility to be very pleasant and helpful. Service was very efficient and swift and I would certainly recommend this company and location to everyone.
LESLIER J.Bradley was absolutely fantastic to work with. His customer service was second to none.
Leo R.Make it known that if you are an hour late to pick up the van, the next customer gets it. This location was able to bump me up to the next size van at no charge so it worked out just fine. Friendly staff and efficient service
Zachary F.Very satisfied
Paul D.Stephanie Stovall, Should be U-Haul moving center general manager of the year. She is so very nice and polite and a wonderful wonderful personality. U-Haul at 244 Erie boulevard East Rome New York is lucky to have her.. she is awesome she makes it a pleasure to rent a pickup from U-Haul every time I go there. I think she deserves a raise a pay raise for treating her customer so nice.
Russell N.Absolutely the best experience. U-Haul made my day. From the moment I arrived, to when I dropped off my rental. Very professional and helpful. Everything available right there. I will definitely recommend this facility to everyone.
Chris B.Didn't have my size truck ready yet so they upgraded me to a larger truck for free. Truck was great quality, made moving a breeze. Fraction of the price of Penske, too.
William C.Nada
Deforest W.Overall a very positive experience. The gentleman at the desk was very helpful.
Mark L.Stef is a great manager and was a pleasure to work with. Hard to find these good qualities in today's world.
Theodore C.Nothing everything was great friendly and the manager Stephanie oh my out standing one of the best
Tommie J.The girl working there is right on the ball . Excellent service!
Paul D.Not a thing, The wonderful woman that waited on me there, was so very nice and very professional she made the renting process very easy ... She is a Wonderful, asset to your company .
Russell N.Get some newer trucks. The old trucks are gas guzzlers that cost a lot of money and have zero extra safety features for someone driving them not too often.
HEMANTH G.Rude started accusingnof using it for something else started callingnevey min brightening cops the manager just kept calling and going crazy I mean you can tell she's using drugs and needles I mean this place needs help isn't the only time this place has done this stuff. She was just using it my sister so she can move and all of a sudden she's making sure that she calls none stop. it was completely crazy and I would not recommend this location
Danielle D.This U-Haul location is outstanding! I've used them two or three times every year for the past 4 years, and the customer service is always excellent. The general manager is extremely friendly and helpful. I would recommend going out of your way to go to this location versus others, for a guaranteed efficient and friendly experience.
Gayle R.No improvements necessary
Deforest W.Just top notch
Patrick M.Customer service is less than ideal…apparently our reservation interrupted the front desk associate's morning date with his girlfriend who was sitting in the corner. Both seemed overly annoyed we interrupted their date.
Lisa M.THERE IS NO NEED TO IMPROVE. POSSIBLY BUT I DON'T SEE WHERE
Donald R.I returned the truck at 19:15 only had for about 3 hours They charged me a fee for dropping after pickup which they never do or mentioned which was weird and I already paid 80$ for having the truck just to pick up a couch they have gotten outrageously high with prices on mileage 1$ a mile and all the extra fees they sneak in there that were not agreed upon! Will not be back
JONATHAN GRANT M.Nothing everything was perfect
Brandon D.this place is beyond perfect
kyle K.Nothing great dealership and great manager Stephanie
James T.I would ask for a refund on the blanket rental that I did not use!
ERIC S.Trailer was pretty beat up even my young son made a comment about it. But it served its purpose.
Adam W.they told me my drivers licensce was too damaged. wasted my time ridiculous procedure.
Dylan H.The guy who I worked with did a great job with showing me my options and setting me up with the perfect size storage room for my needs.
Bruce C. | First ImpressionsPick up and drop off was super easy and fast.
ANDREADINEE B.The two young gentlemen I had was so amazing. So very respectful and thorough. Very efficient. I would recommend both again.
Jodi L. | First ImpressionsStephanie was awesome to work with. She was very helpful, friendly, and totally on her game. The truck was clean and equipped with everything that I needed, the price was more than fair. I would totally recommend this location in Rome NY to anyone local in need of anything that uhaul can provide.
Jessica B.I am also sad to go! Stephanie and Dallas and the staff at this location are outstanding always going above and beyond to ensure the customers are cared for and feel welcome and like family. They take great pride in their work and it shows. If there is anyway they can be recognized for their effort corporate should do so. I will always recommend this location as lo g as they are there.
Norma G. | Overall ExperienceUHAUL saved the day on a last Minute issue that arose. Thank you and God Bless!!
ANQUANGEORGE D.The pickup was full of snow when I went to leave. The guy did clean it out. It also smelled of cigarettes.
Duane A.The store was amazing but that national number I called to make the reservation was horrible!!
Joseph M. | First ImpressionsWhen I went on and tried to die pick up and return information on uhaul I couldn't and got double charge and the number u call kept hanging up on me
Robin T.My original guaranteed reservation was for Utica, NY and after an hour wait was told the equipment would not be available. Had to drive to Ithaca to get needed equipment. Rental fee also went from $62 to $127. Staff at Ithaca was very nice. Told Rome staff about what happened and they gave me the max discount they could of $25. Rome staff was also very nice. But in the end still cost me an extra $40 because of Utica's mistake
Frank P.Uhaul staff was very helpful and friendly.
Laurel P. | Overall ExperienceI was quoted one price and I was charged a higher one. I told the lady that I might be paying with cash, She said she needed the card to put a hold one it. When I returned the truck, they said I was over in mileage when the lady said I has enough miles after I told her where I would be going. Then without saying anything when I was returning the truck he charged the card (Putting over my limit) he asked for another card and I asked why. he said the charge didn't go through. I was pissed because I was going to pay in cash. He then tried to fix it and really messed it up. NOW both accounts are at a negative because no one stopped to ask " How are you paying for this"
SHERRYA G.Brandon was awesome and super helpful.
Samantha V.The employees were very helpful and made this a great experience. Vehicle was ready early and I was allowed to pick it up. Would definitely recommend this location.
Douglas J.Manager is awesome and very helpful
MICHAELJ R.Very good service
RONALDALAN V.The unit I rented is a second floor unit that no one told me about as I was making the reservations on the telephone. It's very difficult to go up the stairs with heavy items. The Person on the phone quoted me the wrong price first time I called. There is a big hole in the ceiling of my unit that needs to be repaired so mice and spiders do not get into my unit. Stephanie was great!
Alicia S. | First ImpressionsThank you for helping me out in a pinch.
Kathy W. | Overall ExperienceYou guys have the BEST MANAGER. SHE IS SO AMAZING EVERTHING I NEEDED .
Coleen M. | Overall ExperienceThank you for helping me with the door!
Nicole C. | Online Move InStephanie was very helpful and professional. Highly recommend the Rome facility.
Patrick K. | First ImpressionsThe staff were very efficient and friendly especially the employee that was working when I arrived at this facility he went out of his way to help us out with transportation afterwards; he was also there on Sunday morning when I check out and again he was on point and extremely efficient 👍🏼👍🏼
Ruben V. | Overall ExperienceThe hallways were well lit. To see inside my unit needed a flashlight.
Joe S. | Overall ExperienceStephanie is an awesome manager.
Mitchell D. | Overall ExperienceExcellent management. Great people to work with. Storage alwaya safe and secure. Great customer service!!
Juan D. | Overall ExperienceThe reason I cleaned out my storage area was due to the price increase; I would of agreed upon $10.00 but $25.00 was to much for me.
Annette C. | Overall ExperienceI can not say enough about the Rome NY Uhaul! They were all so professional , knowledgeable and kind. I had my storage for over three years and I spoke with many of the employees over that time. I would like to give a special thanks to Stephanie. I become really sick one day in July of 2019, before Covid, it changed my life forever! To this day no one knows what exactly I caught, but to this day I struggle with side effects. I went through some tough patches were I was home for a week here or there effecting my pay checks. Stephanie would always call with a smile in her voice and ask when I might be able to make a payment. Sometimes I would say next week and sometimes it would be next month. I never lied about when I would be able to pay and I always paid at the time stated. She never judged or made me feel less than and it is something I really appreciate!! Kudos to her and her team for their professionalism! Thank you to team Uhaul. Grateful Tammi Cowen
TAMMI C. | Overall ExperienceThe "climate controlled" units are freezing. If you need real climate control go elsewhere. I have had real climate control and this is not it ☹️
COLLEEN M W. | First ImpressionsLove The Lady With All The Pretty Make up .
Billie Jo M. | Overall ExperienceDallas was very helpful and nice.
Natalie L. | First ImpressionsThe only downside od that my rent went up several times. Once a year with inflation, I can understand but at one point, it was raised 3 times in one year.
Tiara M. | Overall ExperienceThe same move in date was the same as my move out date . The roof was leaking in the storage unit they wanted to give me , poor customer service , when I mentioned the leak they didn't care to go look at it . I will make sure to post on all social media regarding this place and not to rent from here.
Sarah N. | First ImpressionsThe unit work PERFECT for our short term needs. Thank you!!!!!!
Andrew T. | Overall ExperienceThe lady i dealt with at Rome uhaul was very helpful and courteous. I would use this location again.
therman c. | Overall ExperienceGreat service, clean facility and the staff was always friendly and helpful when needed.
Lindsey F. | Overall ExperienceThe staff was helpful curteous and kind.
Mary C. | First ImpressionsI ran into financial problems and you guy created a buyout price that I was able to afford to keep my storage and I really appreciated it.
Renee H. | Overall ExperienceThe storage contacted me that they were going to be putting a new doors. I requested that I'd be called. So I could be present. I did not get a call. I gave them my key. Gave all my telephone numbers
Ursula R. | Overall ExperienceThey went above and beyond to get me a storage unit that fit my needs. Everything was done in a quick but effective manner.
Paula F. | First Impressionsvery good customer service
Pamela N. | First ImpressionsFacility was everything we needed. Very clean and nice.
Rita M. | Overall ExperienceGreat job
william r. | Overall ExperienceReserved a unit days in advance but it was given away got stuck with a large closet sized unit that fits no more than seasonal storage so was left to find additional storage elsewhere
jennifer W. | First ImpressionsServicio al cliente de excelencia.
victory s. | Overall ExperienceThere was some flooding with heavy rains, so make sure you set stuff up. I had a great experience w/ them in truck, trailer, and storage room rental. Also did U-Box.
Diana W. | Overall ExperienceWas told by the manager the storage units haven't been renewed since 1962. That being said very poor design . Horrible experience
Ryan D. | First Impressionsna
CLELAND M. | Overall Experiencenone
GARY I. | Overall ExperienceService was good had no problems .. It made a bad situation easilier
Renee H. | First ImpressionsThank you for making my move so smoothly.
Cathy M. | First ImpressionsStephanie was our sales girl. She was knowledgeable, efficient and friendly. I would definitely go back here in the future.
darryl t. | Overall ExperienceThe staff was always willing to help you and accommodate you. We need to down our storage unit I went to talk about a smaller unit they found for me on the same day. Very helpful staff!!
ROY B. | Overall ExperienceGreat service
cynthia H. | Overall ExperienceEveryone was very helpful while I was using UHaul!
Katie W. | First ImpressionsFriendly and helpful services. Very clean place.
Cynthia D. | First ImpressionsI've been dealing with Uhaul the last couple years & I'm very satisfied with the staff & their kindness.they are awesome & the prices are beyond reasonable.
zipporah m. | First ImpressionsThis Uhaul did not work the dome light, the U-Haul was extremely dirty.
Chris P. | First ImpressionsSatisfied
Ervin M. | Overall ExperienceThis is the second time(and last) time I will do business with your company. I called my local uhaul in Rome to reserve a storage locker and did not know I was talking to the call center. They inform
John B. | ReservaciónToo many price increases.
DAVID F. | Overall ExperienceVery unhappy with final transaction with new manager. Rude cocky condescending. 3 yrs with Uhaul, will NEVER do business again. Will post to all social media. Will tell all friends to deal with differ
kimberly F. | Overall Experiencethe persons at the counter were VERY helpful and on top of things .....Thank you
joyce h. | Overall ExperienceStore manager remembered I mentioned needing TV boxes and personally called me when they came in. Outstanding, personal service, greeted me evry time he saw me at the storage facility.
TERESA D. | Overall ExperienceAll I can say is thank you! Your company is very professional and polite and I have never had an issue with uhaul.
juliet R. | Overall Experience