Customer Reviews for U-Haul Moving & Storage of Rome

1628 comentarios

244 Erie Blvd E   Rome, NY 13440
(E of S James; parallel to Canal St; Rte 49E /69E /365E; Rte 365W/ 26S)

(315) 339-3110

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(315) 339-3110

244 Erie Blvd E
Rome, NY 13440
(E of S James; parallel to Canal St; Rte 49E /69E /365E; Rte 365W/ 26S)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katina G. 
Clasificación:
5.0

The lady with pink hair who helped me get the trailer at the Rome Location was excellent at her job and professional.

Samuel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDOLPHS Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES R M. 
Clasificación:
5.0

everything was great

Shane B. 
Clasificación:
5.0

Nothing. The service was prompt and detailed.

Anasa S. 
Clasificación:
5.0

The team is awesome.

jeff S. 
Clasificación:
3.0

I was never notified that they didn't have the storage that I needed. I could not have the movers unload the truck until I found a storage unit. Uhaul was not helpful at all.

NADINE R. 
Clasificación:
3.0

I was quoted one rate and was charged a rare double the original amount.

MELINDAL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRYW W. 
Clasificación:
5.0

The Uhaul employee was great to work with and extremely helpful and accommodating.

JASON PAUL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINEMARIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESMICHAEL J. 
Clasificación:
4.0

It would be helpful that when you reserve a unit online with appliance dolly that the location actually has the dolly available on your rental date.

KEVINA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

Nothing, excellent service

MONICAM C. 
Clasificación:
5.0

Always courteous and accommodating

TERESAANNE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan B. 
Clasificación:
5.0

Much different experience. Employee even stayed a little late for me as I showed up right at closing and was extremely pleasant.

Deanna D. 
Clasificación:
5.0

Excellent customer service from start to finish. Easy transaction and reasonable cost. Great service and would definitely recommend to others. Would use service again when ever needed.

MATTHEWJAMES Y. 
Clasificación:
5.0

The young woman who helped me was extremely helpful and pleasant to work with. She made the experience great.

Robert C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CLARK FRANKLIN S. 
Clasificación:
5.0

Excellent customer service!! Everyone I dealt with was friendly and helpful.

Kathleen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne S. 
Clasificación:
5.0

Everyone was very helpful and professional especially Stephanie.

EDWARDJOHN S. 
Clasificación:
5.0

Oil or use wd40 on the screw down onto the hitch ball. I was rusty and hard to turn.

JOANNECAROL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES A. 
Clasificación:
3.0

The truck was clean but not well maintained...the gears had trouble making it from one to another and made loud noises when trying to go to the next gear...the truck pulled hard right and the breaks were bumpy and shook the whole truck everytime they were touched. I tried calling road side assist and after 30 mins of waiting the guy that answered said I needed to talk to someone else and was on hold until we reached our destination. I tried to see if I could trade the truck for a working one 2 times along my way, first in Herkimer and then in Little Falls no luck. Very bad experience will try budget or rent a truck next time.

Karen M. 
Clasificación:
5.0

There was an issue with the steering box, a check engine light that was cleared when we picked it up, and the transmission light needing service came on during the trip. I did report this at the drop off location.

Stephen L. 
Clasificación:
5.0

Box van has a warped or cracked rotor.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne S.  |  First Impressions 
Clasificación:
5.0

Fantastic service.

April W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREWJ G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
3.0

El cliente no dejó un comentario.

YVETTE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew R. 
Clasificación:
4.0

I have rented from this location several times in the past couple of months and found that I was always given excellent customer service by staff person Dallas. He is personable, friendly, and always courteous to the customers. I will recommend this location to my friends.

MAXINE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN MAE M. 
Clasificación:
5.0

Very good experience. I first dealt with Mike brown and just let me say. I will be def be back because of him. Very personable, he matched your competitors price and made it more pleasurable transaction. The morning I picked the truck up I was greeted by Brittany perhaps, I forget her name. She was so cool, and she knows her stuff very smart she was training someone while helping me. All around great experience. Thank them again for me.

shawn H. 
Clasificación:
5.0

The staff was helpful, friendly and it was an easy interaction.

JESSICALYNN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTIM P. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRETTALLEN C. 
Clasificación:
5.0

Always friendly. Equipment is always taken care of. Never any problem. Would definitely recommend this place.

TERESAANNE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALBERT L. 
Clasificación:
4.0

Always polite and easy going. Ready to help s far as helping make sure you only rent what you need. Grounds and business always clean. Never an issue doing business here.

TERRIA G. 
Clasificación:
5.0

Stephanie was pleasant while doing the contract. Excellent customer service. New Transit van was very nice, but weird to have snow tires in June. Smartphone self return was very simple to complete.

Joshua W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAXINE R. 
Clasificación:
3.0

Personal amable

BARBARAANN C. 
Clasificación:
5.0

Great customer service at this location.

David H. 
Clasificación:
2.0

El cliente no dejó un comentario.

CATHERINEE G. 
Clasificación:
5.0

I have been renting from Uhaul for many years. I've never had an issue Erie Blvd Rome location. Friendly staff, good equipment.

Marcus P. 
Clasificación:
5.0

El cliente no dejó un comentario.

john S. 
Clasificación:
5.0

I dealt with both Stephanie and Dallas and I can honestly say that they were BOTH the most courteous associates I have ever dealt with with a retail company. They solved all concerns easily and I would highly recommend this U-haul location to all my friends! I will definitely be back. James Todd

JAMES T. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCIS MICHAEL H. 
Clasificación:
3.0

El cliente no dejó un comentario.

COLLEEN M W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERNEST PAUL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASONWILLIAM M. 
Clasificación:
5.0

It was good

LOUISE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MADELINEJ C. 
Clasificación:
5.0

Location was clean and rentals in the lot appeared well kept. The young women (I think her name is Stephanie) was polite, professional and knowledgeable. She immediately identified the problem with the hitch lock and proceeded to fix it. She demonstrated true customer service. I hope U-Haul knows how valuable she is.

Norbert N. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRY C. 
Clasificación:
5.0

The staff were very helpful and courteous. Helped us process our refund for the extra boxes that we did not use. Plenty of space at the location itself to pull in the truck with auto transport attached.

Courtney M. 
Clasificación:
5.0

Super friendly and easy renting experience. The cargo van is a great price, easy to drive and fits a lot.

Jeremy E. 
Clasificación:
5.0

There were some issues with the GM there that is generally above average however they were addressed by the district and I was treated much better. Gracias.

JOSEPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery II D. 
Clasificación:
4.0

VERY POLITE AND ANSWERED ANY QUESTION I ASKED. WAS VERY PATIENCE. TOOK TIME OUT TO SHOW ME HOW THE HOOK UP WORKS. I WOULD REFER ANYONE TO THIS PLACE OF BUSINESS IN ROME NY U HAWL. THANKS AGAIN.

Kathy G. 
Clasificación:
4.0

kind people they work hard.but need more workers they our under staff

MARKL V. 
Clasificación:
5.0

Thank you Stephanie for doing such a great job!

Dennis S. 
Clasificación:
5.0

Employee greeted me outside upon my arrival. He was friendly and maintained social distancing and mask precautions. The location appeared clean and inviting. Service was fast and efficient without feeling rushed.

Ryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
3.0

Young man that checked me in was new and very uncertain of himself. i would suggest a little more training and maybe spending some time with someone that was experienced before leaving the new employee alone.

THOMASH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BREEELIZABETH K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph P. 
Clasificación:
1.0

When they say no contact I guess they meant it we waited for an hour just for keys no one was around then also we tried to extend reservation and no response then we get U-Haul repoed apparently our fault when we tried paying 17 times then a day later get charged $580 for apparently a 3 day rental below 50 miles and didn't receive my deposit back oh yeah no highly unprofessional and will scam you of your money

Joshua B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kareem J. 
Clasificación:
5.0

I was nervous about driving a large vehicle. But driving the cargo van drove like a dream. Would love to rent that van again.

KARI JEAN M. 
Clasificación:
5.0

This location was 100% in all respects. Staffer was helpful and performed as expected.

JOHN G. 
Clasificación:
5.0

Very pleased with every attempt made to remove bumper ball to enable new hitch to be installed.

David D. 
Clasificación:
4.0

The reason I cleaned out my storage area was due to the price increase; I would of agreed upon $10.00 but $25.00 was to much for me.

Annette C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Clay F. 
Clasificación:
5.0

Rome Uhaul has the best people working there. Thank you to the both of them for taking such excellent care of me!!

Catherine I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean S. 
Clasificación:
1.0

It took 45 minutes to pick up vehicle...and I had pre registered. Also 15 minutes to drop off because person didn't wait on me...I finally just left keys on counter

Keith H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Connor H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTKARL JR S. 
Clasificación:
5.0

Nada

KENNETHJAMES H. 
Clasificación:
5.0

This place is well managed and everyone is courteous.

LINDAJANE J. 
Clasificación:
5.0

The truck I rented was a very good truck the renter was very polite,,,,,,thank you u haul

Beverly W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICKR B. 
Clasificación:
5.0

Everything was perfect

Alejha T. 
Clasificación:
5.0

I can not say enough about the Rome NY Uhaul! They were all so professional , knowledgeable and kind. I had my storage for over three years and I spoke with many of the employees over that time. I would like to give a special thanks to Stephanie. I become really sick one day in July of 2019, before Covid, it changed my life forever! To this day no one knows what exactly I caught, but to this day I struggle with side effects. I went through some tough patches were I was home for a week here or there effecting my pay checks. Stephanie would always call with a smile in her voice and ask when I might be able to make a payment. Sometimes I would say next week and sometimes it would be next month. I never lied about when I would be able to pay and I always paid at the time stated. She never judged or made me feel less than and it is something I really appreciate!! Kudos to her and her team for their professionalism! Thank you to team Uhaul. Grateful Tammi Cowen

TAMMI C.  |  Overall Experience 
Clasificación:
3.0

The "climate controlled" units are freezing. If you need real climate control go elsewhere. I have had real climate control and this is not it ☹️

COLLEEN M W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Destiny B.  |  Overall Experience 
Clasificación:
5.0

Love The Lady With All The Pretty Make up .

Billie Jo M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WALLISB R.  |  Overall Experience 
Clasificación:
5.0

Dallas was very helpful and nice.

Natalie L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua A.  |  Overall Experience 
Clasificación:
4.0

The only downside od that my rent went up several times. Once a year with inflation, I can understand but at one point, it was raised 3 times in one year.

Tiara M.  |  Overall Experience 
Clasificación:
1.0

The same move in date was the same as my move out date . The roof was leaking in the storage unit they wanted to give me , poor customer service , when I mentioned the leak they didn't care to go look at it . I will make sure to post on all social media regarding this place and not to rent from here.

Sarah N.  |  First Impressions 
Clasificación:
5.0

The unit work PERFECT for our short term needs. Thank you!!!!!!

Andrew T.  |  Overall Experience 
Clasificación:
5.0

The lady i dealt with at Rome uhaul was very helpful and courteous. I would use this location again.

therman c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

therman c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kadisha V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Eryn T.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael F.  |  First Impressions 
Clasificación:
5.0

Great service, clean facility and the staff was always friendly and helpful when needed.

Lindsey F.  |  Overall Experience 
Clasificación:
5.0

The staff was helpful curteous and kind.

Mary C.  |  First Impressions 
Clasificación:
4.0

I ran into financial problems and you guy created a buyout price that I was able to afford to keep my storage and I really appreciated it.

Renee H.  |  Overall Experience 
Clasificación:
1.0

The storage contacted me that they were going to be putting a new doors. I requested that I'd be called. So I could be present. I did not get a call. I gave them my key. Gave all my telephone numbers

Ursula R.  |  Overall Experience 
Clasificación:
5.0

They went above and beyond to get me a storage unit that fit my needs. Everything was done in a quick but effective manner.

Paula F.  |  First Impressions 
Clasificación:
4.0

very good customer service

Pamela N.  |  First Impressions 
Clasificación:
2.0

Reserved a unit days in advance but it was given away got stuck with a large closet sized unit that fits no more than seasonal storage so was left to find additional storage elsewhere

jennifer W.  |  First Impressions 
Clasificación:
1.0

Was told by the manager the storage units haven't been renewed since 1962. That being said very poor design . Horrible experience

Ryan D.  |  First Impressions 
Clasificación:
4.0

Service was good had no problems .. It made a bad situation easilier

Renee H.  |  First Impressions 
Clasificación:
5.0

Thank you for making my move so smoothly.

Cathy M.  |  First Impressions 
Clasificación:
5.0

Friendly and helpful services. Very clean place.

Cynthia D.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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