Customer Reviews for U-Haul Moving & Storage of Rogers

1,921 comentarios

2301 S 8th St   Rogers, AR 72758

(479) 282-1087

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(479) 282-1087

2301 S 8th St
Rogers, AR 72758

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Nou T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

Nada

Johnny H. 
Clasificación:
5.0

Clean reliable rental van! Young lady who created me was very friendly and helpful! Will definitely use this location again!

Mike C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary L. 
Clasificación:
1.0

The locations elevator was broken with the only acces to storage via the fire stairs. Management made no offer of discounts on storage due to malfunction. We had to empty 2 storage units in 100 degree heat via the stairs to avoid being charged full price. Not acceptable at all.

Phillip C. 
Clasificación:
5.0

Very nice and helpful staff. Nice big facility for parking and navigating around. Facility was very clean and organized.

Charles P. 
Clasificación:
5.0

I originally had a reservation at the Springdale, AR location. When I went to this location to pickup the vehicle, I was informed my reservation had been give to someone else. I had to drive 30 mins to the Rogers location. Poor business practices with the Springdale location.

jesse J. 
Clasificación:
5.0

100 %

Lazaro A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan O. 
Clasificación:
5.0

This is a huge location. I dropped off with the 24/7 app, so it was seamless.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
3.0

I was given a quote with special rates but employee did not put into notes about rate I was given. When picked up I found out special rate was NOTavailable and employee had quit and left job

Rodger H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
2.0

We did a night key drop, and the staff was unable to process the return for more than 1.5 days. It left me wondering if the van was received, or stolen!

mohammed B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vernon D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL A. 
Clasificación:
1.0

Terrible manager!!! Would not recommend to anyone!! She needs to find a job she enjoys and move on with that career!! Shame on you S !!!

Lance B. 
Clasificación:
1.0

The manager at this location was very rude, unprofessional and should not be in a position to represent UHaul. She made the man overseeing me securing my car on the trailer leave, then told me to go to YouTube and watch a video on the process while I stood in their parking lot. The straps were so rusted I had to find WD 40 to get them unfrozen. She told me she had had a long day and I was on my own. Then she disappeared inside never to be seen again. She also made numerous mistakes on paperwork and tried to double charge me for the car trailer. Very sad that UHaul has a person who dislikes their job given a management position. BEWARE OF THE ROGERS ARKANSAS UHAUL dealership on 8 th street. Shame on you!!!

Lance B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHESTER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

FE H. 
Clasificación:
5.0

Kasey was absolutely amazing! She is so kind, professional, and respectful. My family and I thought she was the manager. She should be promoted immediately! We would recommend this U-Haul because of her to anyone we know!

Boston A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ShenbagaMurugan K. 
Clasificación:
3.0

I went to Bentonville location closest to me to rent the truck 4.9 miles,time was 9am. Then I got email it was Rogers 16.4 miles and 11am. I got there waited 15 mins before anyone came in. The truck was not there was suppose to be returned at 10 it was almost noon before it came back then had computer issues so closer to 1 before I got the truck while people were at the house waiting to help me. No. Compensation for extra miles or my time.

ALICE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kaerina G. 
Clasificación:
3.0

Not make the wait time on call so god damn long cause they used the wrong number and I wanted to change that but it was a 45 minute fucking wait

Brad N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron J. 
Clasificación:
4.0

2nd rental truck was posted as being returned locally/ in town visit until not one way

Stephanie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lila Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

The best costumer service I received , was great!

VAZQUEZ J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric L. 
Clasificación:
5.0

The woman handling my contract did an excellent job. She was quick and efficient

MICHAEL U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris F. 
Clasificación:
5.0

We highly commend our representative Karah James. She was so proficient, personable, accommodating and professional and really made our rental a fun and easy experience. What an asset for U-Haul!!

Jim L. 
Clasificación:
5.0

At the drop off site, the employee there was very friendly and helpful! He took care of my return quickly and efficiently.

Patty V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Macy S. 
Clasificación:
2.0

Rude customer service.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry J. 
Clasificación:
5.0

We love this storage facility. The people are great!

Tony B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

Keep doing the great job your doing ! The staff was Extremely helpful!

Jim M. 
Clasificación:
5.0

Amazing customer service all around. Kara (I think I'm misspelling that) was so kind and helpful on every touch pointâ€"over the phone, checking in and out. No complaints!!

Sydney S. 
Clasificación:
1.0

They would not allow me to drop your trailer at this location. I had to go to another drop-off location. I'd like some money back.

Justin M. 
Clasificación:
5.0

Very friendly always a smile and a great attitude .

Christopher A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrel D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick A. 
Clasificación:
5.0

We were told that when we turned in our uhaul we would get our deposit back. The place said we would be sent a check by uhaul. It would be nice to have known this from the start and how long we have to wait till the $60 is sent.

Floyd P. 
Clasificación:
2.0

The amount of time I had to wait to obtain the keys to my rental truck was unacceptable.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

peter H. 
Clasificación:
1.0

Follow through with reservations and don't send customers to other locations to pick up when you've already confirmed equipment at site!!!!

TAMMY W. 
Clasificación:
5.0

Great Customer Service!

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia C. 
Clasificación:
5.0

Could not have asked for a better experience. Thank You Galen

Galen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

john F. 
Clasificación:
5.0

Skylar Zaage was excellent in helping me get my u-haul set up and explain the process of dropping off at my final destination. I was very pleased with service!

Megan G. 
Clasificación:
1.0

I reserved a truck online and when I tried to pick up my reservation I was unable to check in and was unable to get a truck the next day

Teeya T.  |  Online Move In 
Clasificación:
2.0

The location asked if I was ok with an email receipt and I left the location without a paper receipt and I have been Overcharged mileage of about 230 miles for a local move. I have put a claim in but was asked if I took a picture of beginning mileage and I was not instructed to do so. I have used uhaul numerous times this past year and have been over billed twice.

Monica C. 
Clasificación:
4.0

The after hours key drop box was in a hard to find location. Either put it in a conspicuous or add extra signage around the drop box.

Jennifer A. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN A.  |  First Impressions 
Clasificación:
3.0

The doors didnt shut without slamming then drivers side view mirror was held together with ducktape and the inside smells like cigarettes and wet dog

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie M. 
Clasificación:
3.0

had to go more than 20 miles out of my way to pick up and drop off

Mark G. 
Clasificación:
2.0

I return the vehicle in the morning about 1 o'clock in the morning and it says that I returned it at 8 o'clock I returned the vehicle with fuel in the in the vehicle Then I got charged $146 dollars Which is unacceptable something must've been wrong with the fuel gauge or someone stole fuel out of the vehicle I am out raged this is ridiculous

chris H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

I want to put in a big word of thanks to Skyler Zaage. When I arrived at the location on Thursday morning, Skyler was dealing with an angry customer whose attitude and language became more and more disrespectful and inappropriate over the course of several minutes. When I attempted to intervene by asking the customer to adjust his tone, he began berating me with vulgarities and threats. Skyler maintained composure through all of this, eventually asking the customer to leave, which he did. I was impressed with Skyler's professionalism and level-headedness during this entire encounter.

Joe A.  |  First Impressions 
Clasificación:
4.0

Great storage quality — unfortunately no ramp or elevator access to my storage unit.

PABLO S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
5.0

The staff was very helpful to explain the renting process and also explained how to use the vehicle. The price is affordable

rupesh B. 
Clasificación:
5.0

Skyler was a great agent. She was knowledgeable, friendly and very helpful with my first time trailer rental.

Tom D. 
Clasificación:
5.0

Very awesome best experience ever!

Tony C.  |  Overall Experience 
Clasificación:
5.0

the lady helping us was awesome.

robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY C. 
Clasificación:
5.0

N/C

William H. 
Clasificación:
4.0

El cliente no dejó un comentario.

BOBBY L. 
Clasificación:
1.0

Horrible place. They told us what to do to unload our cars from the trailers and messed up both of our cars. The GM Skyler was very rude and very unhelpful.

Justin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaronlee U. 
Clasificación:
4.0

Fix vehicles. Windshield wiper didn't work in rain. Had to slam driver side door to close. Got a dirty vehicle. Then charged a cleaning fee.

Travis E. 
Clasificación:
5.0

Truck still had soda cans and trash in it I cleaned out. The windshield wiper fluid hose was just flopping around not attached. However, Skyler was great, and the truck helped me complete a move that needed to get done that day.

TRAVIS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD I. 
Clasificación:
5.0

Everyone was very friendly and helpful.

Kenneth J. 
Clasificación:
4.0

Truck was very dirty and I had to clean the windows, mirrors, and steering wheel before I could drive it

DEREK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL V. 
Clasificación:
5.0

They were very helpful and able to help me return the truck to them.

Shawn M. 
Clasificación:
1.0

The 15' Truck that I rented had a deep 20" tear in the roof of the truck by the back of the truck which was hidden from view and inspection when the truck door was lifted open (you could not see the tear unless you were inside the truck with the door closed). This was not pointed out to me when I rented it, I discovered it after the truck was 80% loaded. You could see the sky through the tear and if it rained some of my belongings would have got very wet. I called the U-haul office and informed them of the situation and took pictures of the tear. When I asked what I should do about preventing water from getting through the tear, I was informed to return the truck for a new one (in other words 10 hours of packing would be lost). I had to solve the problem myself by purchasing some heavy duty water proof sealant tape and taking an hour out of my packing time to get on top of the truck and repair the tear so no water would come in. I traveled 1,200+ miles in the truck and it did rain during a portion of the trip. If I didn't catch this situation on my own I would have had some water damage. Because of the sealant tape there was no water issues. I rent from U-haul a lot and this is unacceptable. This trip rental was over $750. It should be standard protocol that your employees close the door from inside the truck to make sure there are not any issues with the entire roof. Very disappointed... I like using the 8th street location, but this was a bad experience I will learn from and I hope you do the same. I called your help line and have pictures if you would like to see them.

John R. 
Clasificación:
3.0

10' truck was not cleaned. Cab had not been swept out-dirt on floor. Windshield and mirrors were very dirty. Headlight was out but didn't know this until we had to turn on the lights that night.

Craig L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON E. 
Clasificación:
1.0

Your 24 hour policy to access the Ubox containers is ridiculous! I called a day before to gain access to the UBOX container and the lady I spoke with on the phone said I didn't need to give 24 hour notice, and I could just walk up to the location and get access. Then when I went in person the Roger's LOCATION the employee said I needed to give 24 hour notice! First of all, your employees are inconsistent with your policy, second of all this policy is absolutely unnecessary and made my moving process awful. I needed access to them every day, and when I'm moving it's not very convenient to call. Not only did the Roger's location give me a difficult time accessesing the UBOX containers they didn't put them on a trailer like I asked them to. And then they said I needed to give 24 hour notice to put the UBOXES on a trailer. I asked them to do that the day BEFORE! That is 24 hours! I COORDINATED with 5 people to help me move that day and because of YOUR employees, they RUINED ALL MY PLANS! Overall U-Haul was difficult, inconvenient, and the employee were extremely rude. I will be sure to NEVER EVER EVER use uhaul again for any of my moving needs. The worst part is after leaving a bad review like this, I doubt anyone will reach out to me to reconcile my experience, because the customer service at uhaul is terrible.

Keagan A. 
Clasificación:
4.0

the trailer had problems, it started to come loose from the hitch, on the road the trailer came loose from the truck a couple of times

RAMON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIMMY B. 
Clasificación:
4.0

Often, the large sliding doors weren't unlocked which was inconvenient. I tried using the call button several times to talk to the office but it wasn't answered. I drove around and they walked to unlock but I think that should be done without customers asking. Yesterday was our final visit and the doors were still locked at 12:00. Someone should also go around the parking lot to clean, very littered. Inside wasn't terrible but could use sweeping a bit more often.

rebecca F.  |  Overall Experience 
Clasificación:
5.0

All good

steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall W. 
Clasificación:
5.0

Even when snow was blocking the door they gave excellent service

JACOB S. 
Clasificación:
4.0

Skyler is always helpful and runs a great operation. After hours, allowing the large sliding door to open would be helpful, in the case of needing to move large items in or out.

NICHOLAS P.  |  Overall Experience 
Clasificación:
4.0

The only reason I'm not posting an Excellent review for this facility is because they had frequent issues with their elevator

JohnDavid O.  |  Overall Experience 
Clasificación:
5.0

Professional kind and fast service

Joy H.  |  First Impressions 
Clasificación:
5.0

Staff are very helpful and friendly. Truck was newer, and that was a big plus.

BOBBI C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Junior h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie F.  |  First Impressions 
Clasificación:
5.0

Josh and Skyler go above and beyond in customer service!! I was very relieved to be doing business at this Uhaul facility!!!

Veronica J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith D.  |  First Impressions 
Clasificación:
3.0

I was told that I would have access to my unit up until 10 pm and I have yet to be able to get into it after 7 pm. I have called and called and no one has ever called me back from the location to get this fixed. I work long hours and can never get up there in person to get it fixed. Very very frustrating to not be able to reach the GM even after his number is posted everywhere. He is a very sweet person to deal with just need everything fixed.

Tanya L.  |  Online Move In 
Clasificación:
5.0

Joshua is faaaaaantastic! He was helpful and courteous. Thank you for making moving a little easier.

Mekenna S.  |  Overall Experience 
Clasificación:
5.0

Really helpful staff. Very friendly. But online when you index the hours it says closed all days of the week.

lauren f.  |  First Impressions 
Clasificación:
5.0

Samantha was awesome! She was very friendly, professional, helpful, accommodating, and highly competent! The facilities were extremely clean and well-organized. I highly recommend this self-storage!

Joe S.  |  First Impressions 
Clasificación:
5.0

Amazing staff working there! I'm sorry I can't remember specific names - rented there for almost 3 years - and EVERYone was awesome!!

Julie M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Calvin B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yanette S.  |  Overall Experience 
Clasificación:
5.0

Josh was amazing he was so helpful. Had some hiccups in the beginning but he fixed it all and my time and inconvenience was well taken care of. Josh has the best customer service.

JANEL I.  |  Overall Experience 
Clasificación:
2.0

I was over charged for a unit for over 3 months. I was given the wrong unit # and was charged extra for something I did not want

Juan Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TUAN T.  |  Overall Experience 
Clasificación:
5.0

Josh helped me select the right unit, unit location and made a great recommendation using the movinghelp.com app to get people to help unload the truck. I ended up using a company called Fresh Start and they did a great job. They showed up 15 minutes early. He made sure I could get them close together with close access to the elevator. Susana (I think that was her name. She has red hair and is very friendly) did a great job checking my rental in and answered my questions about the facility. I would give the facility 10 stars if possible. Thanks for the help!

Edward R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly R.  |  Online Move In 
Clasificación:
2.0

Facility was clean. Staff was unhelpful and not at all confident in their answers/actions. The first 3 months i got charged late fees because whoever did the billing didn't know how to set up auto draft. Finally got that figured out. As I was cleaning out my storage building and terminating my contract staff was unwilling to listen. I told them I was moving out and the guy at the desk said clean out your room and we will come check you out. I cleaned out my room and called on the intercom, that guy asked me 3 times if I had cleaned out my room then said they didn't need to check me out and I had to go back up front. Train these people please!

Mark S.  |  Overall Experience 
Clasificación:
5.0

Every employee that helped me was very nice and helpful.

Kelly R.  |  First Impressions 
Clasificación:
5.0

Just rented a 8x10 climate controlled storage unit yesterday for an upcoming move. Facility was clean, and staff easy to work with. Got our 1st month free when we rented a pickup truck! Thanks Uhaul. ww

Wilson W.  |  First Impressions 
Clasificación:
5.0

I really appreciate how well and timely I was helped. Skyler was very friendly and helpful!

cody m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H.  |  First Impressions 
Clasificación:
5.0

Beautiful new facility very great staff

Mary S.  |  First Impressions 
Clasificación:
5.0

The large sliding door is locked around 6:00pm. I understand that. But I arrived to unload after 8:00pm and could only access storage thru a standard door. I unloaded what I could and had to return the next day. So U-Haul promotes access after 6:00on but not convenient access.

RAYMOND S.  |  First Impressions 
Clasificación:
5.0

I would use U-Haul again very satisfied

Antoinette D.  |  First Impressions 
Clasificación:
5.0

Well lit. Secure. Very clean.

Donna W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kiyoki L.  |  Overall Experience 
Clasificación:
5.0

Skylar was outstanding, facility was clean and access was clear.

George V.  |  First Impressions 
Clasificación:
2.0

It is ridiculous that you pay $400 for uhaul and then you have to buy specific locks that are conveniently located at the check out counter. I felt that uhaul was a money trap from the time we began. It was almost the same price to have a professional moving company move us.

CORY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN S.  |  Overall Experience 
Clasificación:
5.0

Outstanding service. Met our needs to a "T".

RONALD M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Brandie G.  |  Online Move In 
Clasificación:
5.0

Good to work with... Thanks!

Daniel L.  |  First Impressions 
Clasificación:
5.0

Very impressive storage facility

Olan D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Alyssa S.  |  Overall Experience 
Clasificación:
1.0

There's a sign that says we have access until 10pm but I am here at 8:16 pm and have no access. I have tried calling and texting the site manager for help atleast 10 times and even had U-Haul customer service try to get ahold of him. We have been moving stuff in all day and this was our last load and we needed to have everything in BY TODAY. Not happy.

Alyssa S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom M.  |  First Impressions 
Clasificación:
5.0

So far best experience.

poonam m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

bill b.  |  First Impressions 
Clasificación:
5.0

Excellent storage unit. Super friendly and knowledge staff. Would use again.

Mark B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fralin B.  |  First Impressions 
Clasificación:
5.0

this facility was excellent. but it was the second place we reserved which was terrible

Bo S.  |  First Impressions 
Clasificación:
1.0

I did not get moved into this unit I could not get anybody at the location to help me that look to be what was like dried blood or something nasty in the floor of the unit so I ended up going to a different unit in a different city which is too small and I need to have to book two now so I need to make sure this is not going to be charged on my card and I am very very very appalled at the facility and U-Haul in general

Samantha J.  |  Online Move In 
Clasificación:
5.0

Skyler,Josh and Kasey make me want to travel the extra 20 miles to storage. They are helpful And very knowledgeable and suggest great ideas. My wife and I really appreciate them and their friendship.

Tyler L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elva M.  |  Online Move In 
Clasificación:
4.0

Can never get anyone to answer the phone.

Adam M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Chad D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Keanna A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley H.  |  Overall Experience 
Clasificación:
5.0

Super clean! Love the carts to help with the moving and elevator son convenient!

Karen A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

keith c.  |  First Impressions 
Clasificación:
4.0

Got our unit online. Would have been nice to see where our unit(s) was beforehand. Didn't realize that there would be an elevator involved. And our 10x20 was actually two separate 10x10's. But loved the carts being available.

Joanna S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

esalina s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob B.  |  First Impressions 
Clasificación:
4.0

We were told that we would have a 10x20, but it ended up that we were given two 10x10's. Good thing we didn't have anything longer than 10 feet to store. Would be nice if what you were getting was made clear at the onset of the process, not when we checked in that day. We were also unaware (until check-in) that we would be having to go up to the second floor with all of our things. That wasn't fun. However, on your behalf, there were carts to use and the elevator was big enough for 4 carts at a time, so that was nice. In hind sight, we would have much preferred to know that we were getting a unit on the ground floor, or at least had the opportunity to request one. So while everyone was nice, the facilities were clean and well lit, the carts were provided...having direct access (without going through sliding glass doors and up/down elevators for every trip) would have made it much better for us.

Joanna S.  |  First Impressions 
Clasificación:
5.0

We recently moved to Arkansas, and the month of storage here was invaluable. We finally got moved in to a new house and got our storage unit cleared out, but there was a hiccup when I called to cancel our storage unit, and we were billed for another month, plus a late fee. I came in and talked to someone and the issue was cleared up immediately, and I didn't have to pay anything extra. Working with U-Haul has been the easiest and most convenient part of my move across country. I wish everything could be this easy and convenient. ¡Gracias!

BENJAMIN E.  |  Overall Experience 
Clasificación:
3.0

The facility is good. But we had a couple of issues with the alarm of the building going on during the night which is annoying and can damage hearing. We were not able to acomplish what we needed to do when we were putting things in the storage and then months later when were trying to move out we had issues with the elevator and no one was able to give us a time frame of when it was going to be fixed. We lost plenty of time getting things out through the stairs Instead. I won't use their services in the future because I dont really know what to expect.

Leticia R.  |  Overall Experience 
Clasificación:
5.0

Very good experience here!

Mark M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jake m.  |  Overall Experience 
Clasificación:
5.0

Quick, easy, and convenient. What more could you want? ¡Gracias!

BENJAMIN E.  |  First Impressions 
Clasificación:
5.0

Josh was super helpful, and came to check on us once we started to offload into our unit. The security feature wAs an added bonus, and unexpected.

jake m.  |  First Impressions 
Clasificación:
1.0

Reservation on line was useless at store. Thought we were getting a10x15x10. Got a small entrance door and only 6' tall. Cannot get lg. items like couch down hall and into unit

Brian S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

peggy b.  |  First Impressions 
Clasificación:
4.0

Moved out 10 days into new month & had to pay for full month.

rose d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

christain f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY Y.  |  Overall Experience 
Clasificación:
5.0

Skyler and Skylar were both very good to deal with.

Brendan H.  |  Overall Experience 
Clasificación:
5.0

Skyler and her staff are awesome. Very clean, well lit facility.

Richard E.  |  Overall Experience 
Clasificación:
5.0

Skylar runs one of the best U-Haul and storage facilities I've used. She was friendly, as was her staff, and went over and above to make sure I had everything I needed. 100% if what she told me was accurate and on time. I would absolutely recommend Skylar and her team if you need these types of services!

Steve A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Skyler Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kanchana G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Skyler Z.  |  Overall Experience 
Clasificación:
5.0

Very clean, easy process, online payment and self service are a plus

Jonathan G.  |  First Impressions 
Clasificación:
5.0

Skyler, you and your staff are awesome! Thanks for the help you provided to Anita and me.

Richard E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin P.  |  First Impressions 
Clasificación:
5.0

Great staff & great service! I will use this facility again & again!

John W.  |  Overall Experience 
Clasificación:
5.0

Skylar was very helpful, she arranged my storage needs very quickly and in a friendly manner.

Brendan H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

christain f.  |  First Impressions 
Clasificación:
2.0

Office and access hours were those of standard business hours. If I didn't leave work early I would never be able to access my unit. The only option was to pay for 24/7 access which is a complete inconvenience when I maybe needed access to it once a month. Multiple times I would try to pay my monthly bill early and the bill would say that I owe $0. Than the day after I get an email saying that I'm late and being charged an extra $30. Just not that great of an experience.

todd s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fatima P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Skyler Z.  |  Overall Experience 
Clasificación:
5.0

Skyler Zaaga you are the best 🥰🥰🥰 keep up the good work.

SABRINA R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill W.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Tim T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

larry r.  |  Overall Experience 
Clasificación:
5.0

U-Haul Moving & Storage en Rogers is a 1st-class facility and operation. Clean, cool, well-lighted, very accommodating staff for every storage need.

Wayne S.  |  First Impressions 
Clasificación:
3.0

Attendance were slow, unable to multiple task. Would not inform you of obstacles once you informed them you were exiting the storage units. Saturday mornings you should have three staff, this would bring up your satisfaction scores.

Dennis V.  |  Overall Experience 
Clasificación:
5.0

Very clean and easily accessible. Staff was helpful and friendly

Stephanie E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A.  |  First Impressions 
Clasificación:
5.0

Great and secure place. Staff were respectful and helpful at all times. Highly recommended. Storage itself was always well maintained and always had plenty of carts available to use.

Ailyn A.  |  Overall Experience 
Clasificación:
4.0

Disappointed that they can double the rent by not pro-rating and returning the fee when you close the storage and rerent.

Roger T.  |  Overall Experience 
Clasificación:
5.0

Can’t get much better 😊👍

Sherrie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

barry a.  |  Overall Experience 
Clasificación:
5.0

Everybody I dealt with was professional and helpful. Highly recommend.

Ailyn A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor G.  |  First Impressions 
Clasificación:
5.0

that girl who runs the place... OUTSTANDING customer service...

Roxanne B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth g.  |  Overall Experience 
Clasificación:
3.0

I have been to this location multiple times however, this was the first that I have had an employee roll their eyes at me and make me feel as though I was a bother to them. If not for the great service I received during previous experiences I would have left and never return.

Michelle R.  |  First Impressions 
Clasificación:
5.0

The GM Skyler is awesome. Very friendly, knowledgeable and eager to help.

Curtis Z.  |  Overall Experience 
Clasificación:
5.0

Everyone At U-Haul was so helpful and nice, making the moving process not only less stressful, but actually enjoyable. I would recommend U-Haul storage to anyone needing extra space during a transitional time in their life.

Aariona M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise V.  |  Overall Experience 
Clasificación:
5.0

Skyler was super helpful, and sweet!

Sharla S.  |  First Impressions 
Clasificación:
5.0

We've moved frequently in the last 15 years. The Rogers facility manager, Skyler, went above and beyond to help us deal with all the issues that come with a cross-country relocation.

David P.  |  Overall Experience 
Clasificación:
5.0

Staff helpful, process easy

Courtney S.  |  First Impressions 
Clasificación:
4.0

Very friendly

Nicolette W.  |  Overall Experience 
Clasificación:
5.0

Helpful and friendly.

Trevor M.  |  Overall Experience 
Clasificación:
5.0

Very friendly- efficient- knowledgeable and very clean!

Mikaella B.  |  Overall Experience 
Clasificación:
1.0

Roaches and other bugs. The roaches were crawling across the floor, on the door handles, etc. I found one in my shoe after removing all my items. It is infested there.

James M.  |  Overall Experience 
Clasificación:
5.0

Very impressed with the facility and the customer service provided by Toby.

barry a.  |  First Impressions 
Clasificación:
5.0

The lady working was very friendly even though she was swamped and the only one working! Thank you for being kind!

Mikaella B.  |  First Impressions 
Clasificación:
5.0

Good people.

James M.  |  First Impressions 
Clasificación:
5.0

Wish it had drive up access.

Javan C.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly and accommodating. Would recommend anyone use them as a storage option.

Gerrard J.  |  Overall Experience 
Clasificación:
1.0

I had a terrible experience and would not recommend this uhaul location to my worse enemy. You will not see me back there!

KARA H.  |  Overall Experience 
Clasificación:
5.0

This is the nicest storage facility I've ever seen! The staff was very helpful and polite.

Larry G.  |  Overall Experience 
Clasificación:
5.0

The facility is clean. The people were very helpful!! Couldn't have asked for a nicer experience.

Bobbie P.  |  First Impressions 
Clasificación:
2.0

The manager is so hard to get ahold of unless she is actually on site. I had to drive 3 hours to deal with my unit rental. Poor communication with customers. Never using Uhaul again!

Jennifer W.  |  Overall Experience 
Clasificación:
5.0

The manager and crew wete very helpful and ansewerd all my questions.

James N.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly no issues at all! Really appreciate the lady who helped us with any questions we had. Wish I got her name but she was hands down fantastic

Andrew H.  |  First Impressions 
Clasificación:
5.0

Staff haa been so nice and knowledgeable. Skylar masw the move in so smooth.

Jennifer W.  |  First Impressions 
Clasificación:
5.0

The facility staff were very polite and helpful. The storage facility is second to none in this area.

Larry G.  |  First Impressions 
Clasificación:
5.0

Very kind and helpful staff

Dianne B.  |  Overall Experience 
Clasificación:
1.0

Very confusing and couldn't get in

Melinda H.  |  First Impressions 
Clasificación:
5.0

Amazing customer service.

Anais M.  |  First Impressions 
Clasificación:
5.0

The guy that helped me was really nice and explained everything to me really thoroughly. I've used other uhaul storages before and some stuff wasn't even explained. Anyway, he was nice and polite.

Casey E.  |  First Impressions 
Clasificación:
5.0

Service was good.

Laura T.  |  Overall Experience 
Clasificación:
5.0

Everything went as smooth as can be. The staff was fast and efficient. The carts available made things much easier.

Scott H.  |  Overall Experience 
Clasificación:
5.0

Skylar was awesome! She really did a great job letting us know all the tricks!

STEVEN B.  |  First Impressions 
Clasificación:
5.0

As i am older with Rheumatoid arthritis, I move very slow. Zachary worked vary patiently with me and was so kind, even when I came back to change my order. Thank you to all the team for your kindness

Joanne D.  |  Overall Experience 
Clasificación:
5.0

We relied heavily upon Zack, the mngr. A special thank you to the great Seth, beautiful and talented Skylar, Scott, the rock, and Kimberly who went to bat for us to fix-up a slight mix-up.

joseph g.  |  Overall Experience 
Clasificación:
5.0

We had to make changes to our moving needs & reservation mngr, Michelle, and local outlet rep, Jewel stepped right up & took care of us. We are VERY attached to U-haul as a company now. Indispensable.

Joseph and Jessica G. | Reservación
Clasificación:
1.0

I was patronized & spoken down to by Chad @ Teasley location, sent to third party to pick up trailer, then called three weeks later b/c drop off location never checked in our equipment.

christina r. | Reservación
Clasificación:
5.0

6 of my 7 visits there, I dealt with Seth. He provides excellent customer service. My last visit, the manager took care of me. Also excellent.

RAYMOND S.  |  Overall Experience 
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