Customer Reviews for U-Haul Moving & Storage of Rockville

5,825 comentarios

230-240 Maple Ave   Rockville Centre, NY 11570
(Just 1 block off of Sunrise Highway on the North side)

(516) 764-3703

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 6:30 a. m. - 8 p. m.
  • Dom.: 8 a. m. - 6 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(516) 764-3703

230-240 Maple Ave
Rockville Centre, NY 11570
(Just 1 block off of Sunrise Highway on the North side)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 6:30 a. m. - 8 p. m.
  • Dom.: 8 a. m. - 6 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

darlene T. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Very easy to reserve on-line, pick up and drop off. Price is great also. Thank you for making my day go smoothly.

Keely C. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
4.0

Customer did not leave a comment.

christine D. 
Rating:
5.0

always the best service ever!

Ann T. 
Rating:
5.0

Customer did not leave a comment.

FRANK C. 
Rating:
1.0

Terrible customer service, battery died after 5 miles. Horrible experience.

francine K. 
Rating:
5.0

Customer did not leave a comment.

Ernesto G. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
5.0

Customer did not leave a comment.

iliana V. 
Rating:
5.0

Great staff!!

Alan F. 
Rating:
5.0

Customer did not leave a comment.

Martha S. 
Rating:
5.0

Customer did not leave a comment.

Fouad B. 
Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
5.0

always above and beyond. I am there very frequently and they are the best!!@

ANN T. 
Rating:
1.0

The three staff members at the counter said “we can see your reservation in the system, but we can't release the truck at that rate”. They refused to contact a manager, saying “she's not here. They “reentered” the reservation in the system at a higher rate, refusing to honor the reservation rate, and told me I couldn't have the truck otherwise, which would have been a disaster. The process took 90 MINUTES!

Richard S. 
Rating:
1.0

Better customer service

Marc F. 
Rating:
5.0

Offer a return location closer to my actual destination (one-way rental). This got adjusted while I was on the road.

Christine A. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Very professional

Christopher N. 
Rating:
2.0

The staff was friendly but I was overcharged, and I feel it was on purpose. First, I went in after I made an order on line. I was asked on line if I wanted insurance and I indicated that I did not. The young lady added the insurance and did not mention it to me so when I signed I was not paying attention and had to pay the 14 dollars I specifically declined when I made my reservation. My fault for trusting the staff. Then, which is why I say I was overcharged and on purpose, I bring the truck in and was charged $20.00 for After Hours Drop off, not sure how it was afterhours when I handed my keys to an employee and the location was open and advertises as such at the time of my drop off. The grand total for the additional charges 34.00 plus the tax.

Isandra A. 
Rating:
5.0

Both employees were very friendly and helpful.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

MICHAELHOWARD S. 
Rating:
5.0

TO NOTCH SERVICE FROM START TO FINISH!!!

Steven S. 
Rating:
5.0

Great customer service. Young lady at front desk very helpful and courteous. Wonderful people skills. Made my U-Haul experience a wonderful one. She's second to none.

Steward R. 
Rating:
5.0

Customer did not leave a comment.

Elvin C. 
Rating:
5.0

Customer did not leave a comment.

Elias John R. 
Rating:
4.0

Location was great and the staff was professional. I will definitely do business with them again

Roy M. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Anthony N. 
Rating:
5.0

Nice convenient and clean.

Marcia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Veronica T. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Perfect. Keep up the good work. Thanks...

Louis K. 
Rating:
5.0

Customer did not leave a comment.

Amy R. 
Rating:
4.0

Customer did not leave a comment.

Kyle C.  |  Overall Experience 
Rating:
3.0

No parking permitted in Uhaul parking lot to leave personal car when renting Uhaul vehicle.

Gabriel D. 
Rating:
3.0

Customer did not leave a comment.

Khadijah M. 
Rating:
5.0

I tried to use your app when I dropped off the truck last night at 10:45. I reset my iPhone to allow “location” but your app refused to recognize my iPhone. Perhaps something isn't correct in your app?

gerard L. 
Rating:
5.0

Very good experience!

Gary L. 
Rating:
4.0

No hay perzonal que able español me costo porque no puedo ablar muy bien el inglés

Tomas V. 
Rating:
3.0

I was charged more than what they told me I had to pay and I returned the car fine with its full tank. A little confused here.

Danny G. 
Rating:
5.0

the service is excellent at least for me.

Felix A. 
Rating:
5.0

Customer did not leave a comment.

C L. 
Rating:
5.0

Customer did not leave a comment.

Keron S. 
Rating:
5.0

Customer did not leave a comment.

Dominic S. 
Rating:
1.0

I have never experienced worse customer service. I was charged triple the amount of my uhaul and was called a racist from the manager at the store. She then put a hold on my account for bringing truck back to wrong address which I brought it back to same store i received from. Unacceptable

Sami B. 
Rating:
4.0

Staff did a great job thanks!

Joel J. 
Rating:
5.0

Very easy process and employees were very helpful.

KALEEL MILES ROM J. 
Rating:
5.0

Customer did not leave a comment.

Lester W. 
Rating:
1.0

I RENTED A CARGO VAN FROM UHAUL LOCATED AT SHELL OV ROCKVILLE CENTRE, 360 SUNRISE HWY., ROCKVILLE CENTRE, NY. RES#23110416. MY RENTAL WAS FOR FRIDAY, 9/24/21 AT 10:30 AM. I ARRIVED EARLY TO THIS LOCATION WHERE I WAS GREETED BY A VERY NASTY ANGRY MAN WHO TOLD US WE SHOULD GO OUTISE & CALL THE NUMBER ON THE DOOR AS UHAUL RENTAS WERE NOT HIS PROBLEM. WE WERE VERY TAKING BACK BY HIS BEHAVIOR SINCE HE SEEMED LITERALLY ENRAGED. WE IMMED STEPPED OUTSIDE, ACTUALLY IN FEAR AND CALLED THE NUMBER ON THE DOOR (516-608-5932) AT LEAST 20 TIMES AND NOBODY ANSWERED. WE LEFT NUMEROUS MESSAGES AT THIS NUMBER AND ACTUALLY TO DATE NEVER RECEIVED A CALL BACK. THE VAN WAS ON SITE BUT OBVIOUSLY WE NEEDED A KEY. AFTER WASTING 35 MINUTES WITH THIS ANIMAL WE CALLED UHAUL (1-800-996-0500) AND THE WOMAN I SPOKE TO TOLD US TO LEAVE THIS LCOATION & GO TO THE 230-240 MAPLE AVE LOCATION TO GET A VAN AND SHE CHANGED OUR RESERVATION TO THAT LOCATION WHERE WE WERE TREATED GREAT. I AM APALLED THAT U-HAUL WOULD EVER DO BUSINESS AGAIN WITH SHELL OF ROCKIVLLE CENTRE. DUE TO THIS DELAY I MISSED MY 11 A.M. APPT AND AM INFURIATED AND VERY DISAPPOINTED. SIGNED BY A VERY UPSET CUSTOMER, LUCILLE ERCOLE

Kathleen S. 
Rating:
5.0

Customer did not leave a comment.

Melissa G. 
Rating:
5.0

Staff very helpful would recommend anybody to use uhaul

Kathleen L. 
Rating:
5.0

I want to recognize Ronald Auguste's hard work and professionalism. He went out of his way to help me hook up the trailer at the end of the night just before closing time. Thank you Ronald!

sara S. 
Rating:
5.0

Very helpful customer service reps

Geoffrey H. 
Rating:
4.0

Customer did not leave a comment.

Eric Z. 
Rating:
5.0

Customer did not leave a comment.

FREDDY G. 
Rating:
5.0

Keep doing what you are doing now.Great professional interaction..Thank u.

Winston J. 
Rating:
5.0

Manager Reese and her staff are doing an excellent job. It was a breath of fresh air renting a truck at her facility. I would happily rent a truck from her place in a heartbeat. Thank you U-Haul for your great work in identifying Top-Notch people to manage your stores. A++

Robert K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAN A. 
Rating:
5.0

Customer did not leave a comment.

Janes C. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
1.0

12 volts charger not working , steering wheel not align . The person outside the parking lot who checked the truck was nasty ! Told me to go w/o telling me my the bill ??? That's nasty customer service !!! I will never ever rent a UHaul !!!

beethoven A. 
Rating:
5.0

Service was very good. I was pleased with the overall experience.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Perfect !!! Thx

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Jordy J. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
2.0

When i reserved the truck, i said no to the insurance. When i got to the location, they guy told me I asked for the insurance. I said no i did not. Then he gave me a whole speech about how I'll be liable if i don't take the insurance and i said i don't want the insurance. Then when i saw on the touchpad that he'd put me down for the insurance, i went to change it to no and he said he'd get it for me. I was charged for the insurance. I DID NOT WANT THE INSURANCE.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Ilya M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Adam Z. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
4.0

Customer did not leave a comment.

linda B. 
Rating:
5.0

Customer did not leave a comment.

Kevin V. 
Rating:
5.0

Customer did not leave a comment.

Linda L. 
Rating:
5.0

Always great.

STEVENP L. 
Rating:
5.0

Nothing the service always great there and tucks are always immaculet!!

Ann T. 
Rating:
3.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Very clean faculty, helpful friendly staff. Great experience. Would recommend.

Massimilano D. 
Rating:
3.0

Only truck available did not have a loading ramp would never rent that truck again

Richard Z. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Friendly and Helpful Staff

David R. 
Rating:
5.0

Customer did not leave a comment.

Rudy C. 
Rating:
5.0

Website/mobile process was great.

Keith W. 
Rating:
5.0

Your tech is in need of some serious review. I think its great that you offer mobile check-in, however, if you are going to do something innovative, do it right. Be the leader. Spend the $$$$

Cynthia S. 
Rating:
4.0

Customer did not leave a comment.

MICHAELW B. 
Rating:
5.0

Overall good experience and easy to use service.

peter L. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHERREGAN C. 
Rating:
3.0

Customer did not leave a comment.

Mary E. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

This was one of the best locations I've rented a truck from,They're very nice,friendly and most of all,very professional,Thank you and continue the great work.

De Andre W. 
Rating:
5.0

all good, everything went well. in & out went well......

JIMMY Y. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

Aydin E. 
Rating:
5.0

Everything went along smoothly and on time. Thank you for mobile pick up option.

Luis T. 
Rating:
5.0

Customer did not leave a comment.

Glenda B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCHELE D.  |  Overall Experience 
Rating:
5.0

The gentleman at the desk and the gentleman outside were very helpful be kind

Patricia B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael L.  |  First Impressions 
Rating:
3.0

unit 163bp has a water leak problem.. my artwork was against back wall. and some water damage occured.. one pic had black mold... unfortunately i wasnt wise enough to take the insurance... otherwise fine.

EVELYN B.  |  Overall Experience 
Rating:
5.0

24 hour access to the facility would have made this arrangement close to ideal.

Eric R.  |  Overall Experience 
Rating:
5.0

Darnell was super nice and extremely helpful.

ARIANNE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN F.  |  Overall Experience 
Rating:
1.0

Unfortunately we had too many issues with the storage facility. Between getting stuck in the elevator or waiting over 15 minutes for the elevator, we decided to take our business elsewhere. There were a few that were very helpful, and I would like to commend Mish on his help with trying to get the elevator working up to par, and quickly assisting us on getting out of the building. I do not plan on utilizing Uhaul for future business.

Rodney P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linda c.  |  First Impressions 
Rating:
5.0

My experience with U-Haul of Rockville Centre was excellent. The manager Reese Baccas was always pleasant and professional. She made sure you left feeling confident that your belongings were safe and she gave your her card, so you could contact her if you needed anything. It was definitely a pleasure. I would come back again! Thank you.

Barbara B.  |  Overall Experience 
Rating:
2.0

While it was secured to have my things there. The fright itself was terrible and felt like a huge workout to even to my storage unit and back. It was time consuming. It needs to be checked out. The employees are great though.

Yasmin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary P.  |  First Impressions 
Rating:
4.0

The staff are really excellent—so patient! They were cheerful and friendly and made a stressful situation much easier. Many thanks to them.

JEANNEMARIE H.  |  First Impressions 
Rating:
1.0

The move-in was fine, back in 2017 when I moved in, so I don't know why I'm getting this now, but it is typical of the complete lack of communication at the facility. For six months now I have been having major problems with my payments -- checks are lost and then posted 6 months late, checks take weeks and weeks to post, and no one knows what is going on or has any interest in finding out. I had to come personally to the facility to straighten out my account, and then ANOTHER check appeared and was posted 6 months after I sent it in. When I texted the manager (as he had asked me to do about any issued), he has never responded. VERY VERY FRUSTRATING.

Linda S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Peter T.  |  Overall Experience 
Rating:
1.0

I was unable to get my access code, let alone get stuck in the fright several times on the 3rd floor lol. I was unable to move everything I needed the day of and the day after and I still haven’t been able to move all of my things .

Yasmin S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LARA T. E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karine A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark s.  |  First Impressions 
Rating:
5.0

I want to thank them for their patience for working with me. And helping me at my time of my desperate time of need. By helping me get my property in storage and I appreciate everything I want to say

marlene s.  |  First Impressions 
No reviews have been submitted for this location.

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