The urgency of the reps here is lackluster just like other usual locations. It took me an hour to get checked in and rolling. The check in process takes way too long. I did have an issue with my tow harness but I repaired it in ten minutes. The other 50 mins was waiting for service while it was not even busy. It seemed the manager was covering all aspects and not letting the other workers manage the workload.
RANDALL G.Customer Reviews for U-Haul Moving & Storage of Rockville
Testimonials From Recent Customers
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The Uhaul I was given did not start. I had to run all around town to find jumper cables to start the Uhaul on the morning of my move in day. I had time constraints and various scheduled delivery times that were affected because of my broken Uhaul. When I called to have this issue logged in I was told “oh that happens in the cold sometimes.†Driving the Uhaul was another issue. It would shift into the lower gear randomly and felt like it was a broken truck that was going to fall apart at any minute. Get a Uhaul if you want your move in day to be MORE stressful than it already is.
Barbara G.The elevators were not the greatest
maureen b. | Overall ExperienceIt is hard to think of any improvement, keep up the good work.
Michael L.Awesome job!
Kristen I.Best staff Thank you
Louis K.I made my reservation online and picked up my trailer at this location. A1 customer service. Ronald and Ryan are knowledgeable and provide quality customer service. Uhaul, you've got a solid staff at this location. Don't lose them.
Glenn N.Our truck was clean but really beat up. Every small bump was jarring and the cab smelled like an ashtray although it was fairly clean. Staff was excellent though.
Edward C.No comment
Kenny P. | First ImpressionsI had an excellent experience
Maryjean G.Your staff was professional and pleasant. Every location should be like this one.
Vincenzo D.Very efficient and friendly service - made the whole rental process easy.
James A.Good in-person service.
Richard C.The gentleman who helped me and processed my rental was professional, knowledgeable, and courteous. He is a great asset to your company
Douglas M.Súper
Leonardo M.Brand new vehicle. Easy to drive, great safety measure including backup camera and Double side view mirrors. Easy pickup and drop off
Kevin M.Have rented trucks from this uhaul locations several times and each experience is better than the last.
Neil U.Gracias
Tonino P.Nada
WILLIAM N.No coments
ManuelPatricio G.This location is usually great. However this time when I went to return my trailer there was no one on the lot. I waited 10 minutes and no one came out. So I put the trailer back in its spot, disconnected it myself and brought the hummer wire back inside. I don't know if someone was on break or called in sick or what. The trailer didn't get checked in until the next morning. This is not the normal for this location as they are usually running to help you.
Michael A.Reese is really a GREAT ASSET to your team!!!! Please don't ever get rid of her. I will always continue to go there as long as she is in charge. She is very helpful and efficient. The team she has as a whole is great and very respectful. And the Bathroom is always clean and fresh whenever I go there that speaks volumes as well.
Catrina W.Excelente
Nicholas B.I made an online reservation and did everything through my phone with the 24/7 option. Be sure to check they've provided everything you requested. Associates were extremely professional and helpful!
Amy B.The mgr who helped me was courteous and very helpful very knowledgeable
Anthony R.Your good
Reginald H.I rented a trailer that said it was 4 feet by 8feet and it was not the inside was 40 inches not 48 inches I was not able to even use it because it was not the size it said it was
Alejandro J.This store overcharged for gas never use again never again terrible.
Salomon L.Perfect service - very nice staff. Excellent experience.
Claire C.INBOUND CALL. NOT AN IN-PERSON VISIT. Purpose of call was to pay this month's Past Due Rent for Room 495 over the phone. Bill became Past Due because of a problem on your website which would not allow me to use my credit card for payment. On 11-27-21, at 1:25p ET called 1-800-GO-UHAUL. Reached "Elizabeth" at the Call Center. Explained my dilemma with your website. She processed the credit card payment for me. After completing processing she told me that she was "unable to provide a confirmation or transaction number because the payment is pending." End result, NO PAYMENT RECORDED. Thus, necessitating my phone call to U-Haul RVC on 11-29-21.
BARRY S. | First ImpressionsInclude items that customers order on trucks or let them know items are not available, i.e. furniture dollies.
Frank C.Always the best! Always give there best at making things work for me. I am in constant need if renting trucks everyone there is beyond helpful in every way
ANN T.I reserved the truck with mobile check in and check out. Had to deal with extremely rude employee in the lot twice. Once picking up and once leaving. When returning I followed instructions on my phone as instructed. As I was about to put key in lock box employee came at me yelling that I have to leave the truck at the service station to be cleaned for covid. I told him I followed the instructions on my phone and nowhere did it say I had to leave it there. He told me to go back and pull the truck around. He says he's cleaning the truck for covid but isn't wearing a mask or gloves, how is that sanitary for the next customer? Was also charged for 2 items I never got. $10 for appliance dolly, and $5 for furniture pads. Terrible experience, will never go there again.
Michael L.Vehicle had no windshield wiper fluid or maybe I did not know how to work it.
dawn S.Location had only one clerk serving customers. Wait time was extremely long.
Kimberly M.Online check-ins are not user friendly. When that option does not want to be utilized by a customer to check out, checking out with a representative should be an available option. My pickup was delayed because it was insisted I used the uhaul online checkin, which did not work. The truck I rented needed to be serviced for a move within the same town… approximately 7 blocks away. I was unable to utilize the truck for 2 1/2 hours, which was extremely frustrating because move in hours for my new apartment building are only 9-5 M-F.
Shannon S.Easy in and out. They van was relatively new (4k miles), ready, clean, and fueled for the day of moving. Counter person was very helpful. Also, a nice clean location and drive up, the drop off was smooth and the person was great.
Sean M.Nothing customer service was excellent
Colleen D.Takes a few tries to open lockbox to retrieve key
micheal D.I have not one complaint about this location Everyone here is so helpful and the manger is always there to assist you with any concerns you have. Give this location 5 star for there customer service And their cleanliness.
JUREMA P.always great service and cleanliness. Very professional
Ann T.A large facility, with a staff that did a good job making pickup and drop-off very easy. Thanks guys.
Mark T.I'm very satisfied with the facility and personal who was at that location they hooked up the trailer and tested the lights before leaving very nice of them.
Alfonso G.Update the freight elevator. Double glass loading doors were broke. Fix that too
Ester M.I was very happy from the first phone call I made to when I dropped off the van. Everyone was very friendly and helpful and I would definitely recommend you to everyone I know.
Tracey D.It wasn't with the place i picked up or dropped off. The problem was with u-haul and the customer srevice. Dealing with uhaul and customer service was absolutely horrible experience. I had my reservation a month in advanced thank god !
Timothy J.Nothing !
robert T.The truck was rented to me with the gas tank on empty. Luckily I looked before driving to far, because no one told me
Jonathan G.The only problem I had was when I first parked the truck it was double parked with the flashers on. When I went to move it truck was completely dead. Mechanic came quickly and put new battery in, told me these trucks will go dead if you leave the flashers on for more than 20 minutes. If true, something you should warn truck renters about
James B.do some training about customer service satisfaction
SANTANA J.Quick, easy and convenient. Pleasant workers.
Gary S.Staff were curtious and pleasant.
JoAnne N.Always accommodating, pleasant and they go out of there way to help!!!
Ann T.The lady behind the counter was good and helpful.
FRANCIS M.Your customer service was excellent.. Your vehicle's on the other hand should be maintained before releasing for service. The truck rattled so much, I couldn't drive faster than 45 mph. It had a vacuum leak that made a loud hissing noise. Some of the instrument panel light bulbs were out, making driving at night a nuisance.
Hector M.Staff courteous and professional. My next rental will be from this site.
Louis M.We were 100% satisfied with the facility until having had an encounter with the manager at the end show and she was very punitive and and hostile . She felt challenged challenged because a product that she recommended was not received with enthusiasm and later sought to pull rank and punish us by insisting we should go up and take a photograph of the room even though it was busy and a staff member was willing and able to go inspect the vacatied room. She was utterly combative and unprofessional. Poor customer sevice. Unlike what she purported in the video which is what appealed to me when I was shopping around. She certainly did a poir show of representating the company.
Marcia S. | Overall ExperienceThey are the most accommodating I have ever felt with snd I sm in business for 49 years
Ann T.Great experience If anything would be nice if vans had more than half a tank but everything was nice and easy
MICHAELJ H.Nice convenient and clean.
Marcia S. | First ImpressionsDarnell was super nice and extremely helpful.
ARIANNE M. | First ImpressionsThe staff are really excellent-so patient! They were cheerful and friendly and made a stressful situation much easier. Many thanks to them.
JEANNEMARIE H. | First ImpressionsThe move-in was fine, back in 2017 when I moved in, so I don't know why I'm getting this now, but it is typical of the complete lack of communication at the facility. For six months now I have been having major problems with my payments -- checks are lost and then posted 6 months late, checks take weeks and weeks to post, and no one knows what is going on or has any interest in finding out. I had to come personally to the facility to straighten out my account, and then ANOTHER check appeared and was posted 6 months after I sent it in. When I texted the manager (as he had asked me to do about any issued), he has never responded. VERY VERY FRUSTRATING.
Linda S. | First ImpressionsI want to thank them for their patience for working with me. And helping me at my time of my desperate time of need. By helping me get my property in storage and I appreciate everything I want to say
marlene s. | First Impressions