Comentarios del cliente para U-Haul Moving & Storage of Rockville

Everything was perfect no improvement needed

Staff is great, Reese in particular.

The rental process was easy. We are renting a box truck again this week

Excellent service from the Maple Ave team. I go out of my way to rent here, well worth the extra drive time. Everybody from the front desk, to the folks who rig the trailer, to customer service on the phone is courteous and extremely pleased to assist.

Great customer service very helpful assistance. Very knowledgeable employers

I've Rented Here In The past . Usually equipment is in excellent Condition. However This Time Not So much. Very Disappinted.

Every aspect was perfect!

our billing was incorrect. Waiting for adjustment

Excellent customer service!

I rented a car hauler for 8 hours on February 8. I picked it at 12:30 on the 8th and returned later that afternoon earley evening probably between 5:30 and 6:30. All of sudden today I'm looking at my credit card statement and realized they charged me over 200 dollars and I looked on the statement from uhaul. They said I returned it on febuary 11th at 7:30 am. I'm beyond annoyed now I have to fight with them for this.

Just being polite to the clerk

Pedro Gutiérrez was very nice and helpful 5 stars for him

Nothing to improve the service was awesome

Everything Went Great !

The heat did not work in the truck. The gas reading when we took the truck was incorrect. The back door was hard to close.

the only thing that slowed down your staff was their computer. Excellent service. Quick. No nonsense. The way contracts/deals/ rentals should be. Thank you for putting service back in customer service

Reservation # 20718095 Very Bad experience. At first I rented the 6×12 trailer and supposed to pick up at 168-11 Douglas Ave Jamaica NY 11433 uhaul location. 36 hours before picking up my rental got a phone call informing me the the trailer I I rented is not available and I will have to pick it up in Long Island Rockville Location which is like 15 miles 40 minutes drive from my home. No problem picked up and loaded my stuff. Left NY Sunday 11am Heading to Orlando. Approximately 130pm ( not even 3 hours in my 18 trip to ORLANDO ) on th NJTP the right rear tire blew out and that is when everything started. Myself thinking uhaul a big company would service,maintain and inspect all these equipment before releasing it to their customers especially I'm renting it for a 1200 mile journey to Orlando. I waited on the NJTP 2 hours just to be towed to a safe area where the repairs could be done. After being towed is was bad enough the customer service could not find someone to repair the equipment. Eventually the got some one to come to me at the location where to tow truck dropped the trailer ( it was a truck service stop on the NJTP ) tire was replaced and was on my journey again at 6pm. Also was stopped later in the night by the police for some lights that was not operable on the trailer. When I picked the trailer, I did bring to their attention some of the lights were no working and the brake lamp were not secured to the body. The guy told me that there was nothing he could do at the moment so I had no choice but to take the trailer. This was not acceptable after paying $1092.09 I think ther should be some sought of compensation for the lost of approximately 6 hours on my journey due to Uhaul not being professional. VERY BAD SERVICE AND EXPERIENCE IT EAS SCARY WHEN THE TIRE BLEW ON THE FREEWAY THANK THE LORD NOTHING SERIOUS HAPPENED TO ME AND MY FAMILY. AVINASH NANDALAL 6462965670

A little beat up but worked People were very nice

Great experience

I went to pick up an 4 pin adapter for my truck earlier in the week before my rental. Reese was very polite, had no problem answering, my questions, and went over the rental I set up online to make sure I was ready for Saturday when I was taking a trailer. At pick up, the staff helped me select the right drop ball for my truck and again, very polite and got me everything I needed.

Poor customer service

Your WORKER was excellent! A hard worker!

You can give the employees at this location a raise! They were comically professional, warm, engaging, friendly, and took the time to turn what looked like an impossible disaster into a group challenge with a successful ending.

Nothing Everything was excellent service Thank you

I wouldn’t rent anywhere else. Convenient, reliable, affordable service.

The staff was unprepared and unprofessional. The staff bragged about how much to charge me about a clean that I bought back. Staff is not honest at all. I won't go back to this branch. Worst staff ever.

Excellent!. Great vehicle (van) great price and great service.

Great place to rent. The staff were all very professional and friendly. I go out of my way to rent from this location and will continue to do so. Thank you!

Very helpful staff great knowledgeable and friendly

My sofa formed mold not happy will dispute but service was great as always just my sofa got ruined my I guess water issue I have pictures

Update the staff inside uhual. The worker was very rude. I asked if i can use a new model van but he refused and said because i was under 25 its company policy when ive never heard of that rule and there were plenty available newer vans. And also when i said i didnt need the insurance he kept insisting i get it and when i said no its okay im a good driver he still added it anyway.

Smooth process, thorough review of rental options, fast and efficient service. My rental advisor was excellent.

Customer service was excellent! Trailer I rented was great. Would highly recommend uhaul. Proce was great !!

This location has always gone above and beyond. I’ve used them several times.

Reese (hope I spelled your name properly) but wanted to say THANK YOU for a great rental experience. You answered all my questions before I even asked. You were professional and very knowledgeable

Don’t change a thing !!! Perfect people perfect location

Your computers were down. The manager had to do something so to get my rental papers.

Uhaul makes renting a truck / van very simple.

Your reservation services screwed up everything several times. Call me for them terrible details. 526.458.7007

Free gas

My experience with the company was awesome!!

The staff are wonderful and dedicated. However, the truck are very old and the transmission on my rental was bad. I end of spending so much on gas. Ur staff Luis and Pedro are wonderful, but equipment are old.

truck was a piece of garbage...got me to and from where i meeded to go obviously, but it struggled to accelerate...transmission skipped constantly and the brakes were atrocious. Need to invest in newer vehicles.

The woman who worked on Saturday could be a little friendlier instead of looking annoyed when we went to pick up the truck.

I always get great service at the Maple Street location

Clerk was attentive, polite and friendly. I’ve been renting from this location for more than 20 years. Always a pleasure.

Great service!

No one is ever available to answer calls. Staff always seems to have an attitude when asked to assist

good services

Rent increased evet 9 or 10 months with silly explanation. I moved out 18 days ahead of my billing cycle and was not offered a pro rated discount.

very friendly staff but a bit slow.

Thanks to you all. I had an awesome experience with U-Haul, you guys made it simple and easy to get us moving in the right direction. I appreciate you all. thanks for everything.. Phillip

My only complaint is that I could never directly call the facility. Every call I made to this local business was rerouted to corporate when in fact I needed to speak to someone at the facility.

Staff always said hello especially Luis he came out of his way to greet me.

I just don't like the extra fee .and also the more than one later payment in the same month.

I want to thank them for their patience for working with me. And helping me at my time of my desperate time of need. By helping me get my property in storage and I appreciate everything I want to say

The lady who helped me at the front desk was very pleasant and patient

Nice and convenient place

Customer service the nicest people are working there and they help you all the way With everything .

Staff is friendly and helpful.

Dealing with the personel at the rockville center location was the only good part of my entire move process. Customer service via the 800 number was a joke. Making the reservation was a joke.

Rockville Center employees were extremely nice and helpful.

Was a pleasant experience at the RC location. Reese, Ben and Mike were all so friendly and helpful. I look forward to dealing with them in the future.

Tenants not abiding by elevator rules was the only negative issue.

V

Rockville Centre staff was very accommodating, friendly and professional 😊