Best staff everLouis K.
Customer Reviews for U-Haul Moving & Storage of Rockville
Rockville Centre, NY 11570
(Just 1 block off of Sunrise Highway on the North side)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 6:30 a. m. - 8 p. m.
- Dom.: 8 a. m. - 6 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Always the best ! This location is well managed lean and courteous . They go out of there way to accommodate the cystomersAnn T.
Reese was amazing. Thanks!garrett S.
Overall It was a nice experience and the employees were thorough and pleasant to deal withMichael D.
El cliente no dejó un comentario.haynes H.
The vehicles need to be vacuumed after each use or ask customers not to carry pets in them. I'm allergic to cats, there was cat hair all over under the passenger seat . I got sick and had to request an extension that I wouldn't need otherwise.Petesha S.
El cliente no dejó un comentario.Michael R.
I was charged for gas but I filled it back to where it wasShakor S.
The mobile pickup did not work. It kept telling me it could not find my location. So I needed to go inside and speak with someone to get the van.Robert D.
Incredible staff at this location. They do an amazing job.JEANNEMARIE H.
El cliente no dejó un comentario.steve S.
El cliente no dejó un comentario.Gilbert R.
All aspects of my rental went smoothly. The vehicle was in perfect shape. The employees were patient and informative.Stephen C.
On site parking Your staff there was a delight to work with. My rental was a last minute emergency as the transmission control module on my van failed. Please send them my regards.JOHN C.
There is absolutely nothing to improve upon. This is the best Uhaul that I've ever had experience with. And I deal with Uhaul's up and down the East Coast.Daniel B.
El cliente no dejó un comentario.RUSSELL S.
El cliente no dejó un comentario.Robert B.
They don't install hitches anymore?Stephen R.
El cliente no dejó un comentario.Kim H.
El cliente no dejó un comentario.Francis M.
Experience using this U-Haul company was outstanding. The registration was simple and the customer service was outstanding. I would definitely recommend this location. I will be back againKim M.
El cliente no dejó un comentario.David D.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.Emilio R.
El cliente no dejó un comentario.ROSSLER J.
Best U-haul store! All are friendly and courteous.JoAnne N.
El cliente no dejó un comentario.Etan K.
El cliente no dejó un comentario.Jose P.
El cliente no dejó un comentario.Nicole H.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.Samantha G.
El cliente no dejó un comentario.ARTHUR S.
El cliente no dejó un comentario.Karen W.
Absolutely nothing. Love this location. The staff is amazing! Professional, knowledgeable, and expedient. First Class!!Peter E.
the person who attended me did it reluctantly and with arroganceJUANMANUEL G.
El cliente no dejó un comentario.chantal B.
El cliente no dejó un comentario.ariel S.
Small leak in the trailer roof. Nothing inside was affected by the water but could be a problematic for the next customer.ken Q.
El cliente no dejó un comentario.Steven C.
staff was knowledgeable, friendly, helpful and courteous will definitely be doing business there againDaniel M.
El cliente no dejó un comentario.Andrzej K.
Dropping off the truck was as easy as picking it up. Ryan was super helpful and friendly and the entire U-Haul truck rental experience was a breeze!John E.
El cliente no dejó un comentario.Danielle G.
Fast and courteousJohn N.
The staff was amazing and answered all the questions. Servicio al cliente de excelencia.Gerardo G.
El cliente no dejó un comentario.RICHARD Z.
El cliente no dejó un comentario.Simranjit M.
I've rented a number of vans/trucks from the Rockville Center location. I'm always pleased. The staff are always professional, helpful, friendly and knowledgeable. Hats off to a great crew!!Neil U.
El cliente no dejó un comentario.louis G.
Kudos: Ryan, Ronald, and the outside man (I don't know his name) were attentive, courteous, and very helpful. Thank you to them.Leslie G.
Representative who handled the return was rude and condescendingRobert M.
El cliente no dejó un comentario.Jason G.
El cliente no dejó un comentario.Linda B.
No parking at location so mention on site for thatNirav D.
El cliente no dejó un comentario.Manuel A.
Great customer service!Nicole W.
Reese Best customer service!!!!Derrick M.
Ms. Bacca is the best!Christopher R.
Best staff everLouis K.
on site parkingROBERT C.
The staff were friendly and professional, thank you!Robert S.
I have rented Trucks from Uhaul in the past, the this is the first location that all staff members were less than friendly. In a a business which recurring customers are key, customer service essential for the business to survive. UHaul will be my last choice next time I need a moving truck since there are more selections nowjuan G.
El cliente no dejó un comentario.michael C.
I did all the preregistration on line but you still have to wait while other customers in front of you have not....there is no "express checkin"Lawrence D.
Always friendly & helpful.Daniel R.
The people that work here do not know their foot from their elbow. I returned equipment early after being told I would be credited for the time not used and upon returning it another worker told me the work that said that liked to me and that was true. It sucks uhaul is the only place to rent car trailers. If another company offered these services and he better customer service, Uhaul would be out of work. Every time I try to give this location a chance I have an issue. I plan on going back during the week and speaking with a manager about this. If you use this location, if a worker tells you something make sure to get it in writingPaul F.
El cliente no dejó un comentario.Cary B.
El cliente no dejó un comentario.Scott E.
El cliente no dejó un comentario.Benito V.
El cliente no dejó un comentario.raymond C.
El cliente no dejó un comentario.Nicholas B.
All good 👍🏻BRENDAN W.
I originally requested Mobile pickup due to the location i chose not opening till 10 but when UHAUL changed my pick up location to an open store, when i got there i wasn't able to get help due to it being a Mobile pick up and i was having problems with the Mobile Pick up and couldn't get assistance it was truly aggravating and will definitely play a part in my future decision making with your companyScott K.
Blessed, Although there's always room for improvement, but I can't put my finger in one area or another at this time.RONALD A.
El cliente no dejó un comentario.Joseph S.
El cliente no dejó un comentario.Peter P.
El cliente no dejó un comentario.CHARLIER C.
I couldn't use the auto transporter Due it was missing and strap So if you please can contact me about it I'll appreciate Thx 516-3306195Arturo P.
Your explanation of billing. When I booked this it seemed as if I'd be paying a maximum of 75 for the day. After are these extra random charges it came out to 220+ that's not right. Please do a better job explaining what the cost would be. Gracias.Jared L.
El cliente no dejó un comentario.Kenwin D.
El cliente no dejó un comentario.Domanico T.
a place to park my car other than the streetROBERT C.
Your customer care was great,very professionalMarvin E.
All the personnel were well informed, helpful and a pleasure to deal with. The price and ease of pickup and drop off in addition to dealing with the personnel in my opinion was so positive that I have no ideas of improvements that could be offered.christopher O.
All of the employees engaged well with clients. They were friendly and went out their way to help.Greg F.
El cliente no dejó un comentario.Rudy C.
Nice and profesional , no delay like on other locationsPrzemyslaw C.
Still didn't get my final bill after returning truck. It's been almost 24 hours. Was told I would have it in 15 minutesJohn C.
Scott at Uhaul helped me arrange for Devine and Ryan to help me move. They were wondeful. Courteous and good natured and thorough and SO strong. I could not be happierLeslie G.
Website Make reservations easier to do online and store informationRICHARD Z.
El cliente no dejó un comentario.Ed D.
The only thing that I can say is to pay for the gas. 😉😋Jacqueline F.
El cliente no dejó un comentario.Ricardo C.
El cliente no dejó un comentario.Corey H.
Always recommend rvc uhaul to everyone Reese is the Best!!Jeremy F.
El cliente no dejó un comentario.Kathleen B.
El cliente no dejó un comentario.KENNETH M.
El cliente no dejó un comentario.John F.
Needed help from CSR but she refused to help by saying you use self check so she can't help also rude also teuck engine was weak and shaking and can be dangerousafzal N.
El cliente no dejó un comentario.Muhammad R. | Overall Experience
El cliente no dejó un comentario.chrisine a. | Overall Experience
Ryan Jones was not only helpful but a real gentleman. He demonstrated interest in finding the best solution for our needs.greg f. | First Impressions
El cliente no dejó un comentario.Marie M. | Overall Experience
Staff was very helpful and friendly at both Rockville Centre and Hempstead locations.Walter H. | First Impressions
The saff person who took care of me was very helpful thankRichard M. | Overall Experience
The lady working the front desk was very helpful and had great suggestions to make sure my every questions was solved. The whole process was very smooth. I will definitely recommend U-Haul to my friends if they need storage solutions.Androtti Y. | Online Move In
El cliente no dejó un comentario.ORLANDIS W. | Overall Experience
El cliente no dejó un comentario.Shaquille T. | Overall Experience
Mr Daryl and Ms Tykeya provided me with exceptional customer service. I'm impressed. Thank you.Paul A. | First Impressions
This is the best place to come in they’re always ready available and flexible!Derrick W. | Overall Experience
Didn't like that if you get behind in the rent you had to pay all At once. Very in convernten.paul w. | Overall Experience
They went above and beyond to help.Peter P. | First Impressions
The staff was very friendly and helpful. The facility was clean. But U Haul did not send out maintenance staff to maitain the security doors. I found this to be very unsettling. U Haul put their staff in a very compromising position. I would still use that U Haul in Rockville center of NY. Because the staff was so helpful.Ward W. | Overall Experience
The elevators were not the greatestmaureen b. | Overall Experience
No commentKenny P. | First Impressions
INBOUND CALL. NOT AN IN-PERSON VISIT. Purpose of call was to pay this month's Past Due Rent for Room 495 over the phone. Bill became Past Due because of a problem on your website which would not allow me to use my credit card for payment. On 11-27-21, at 1:25p ET called 1-800-GO-UHAUL. Reached "Elizabeth" at the Call Center. Explained my dilemma with your website. She processed the credit card payment for me. After completing processing she told me that she was "unable to provide a confirmation or transaction number because the payment is pending." End result, NO PAYMENT RECORDED. Thus, necessitating my phone call to U-Haul RVC on 11-29-21.BARRY S. | First Impressions
El cliente no dejó un comentario.Ilene R. | Overall Experience
We were 100% satisfied with the facility until having had an encounter with the manager at the end show and she was very punitive and and hostile . She felt challenged challenged because a product that she recommended was not received with enthusiasm and later sought to pull rank and punish us by insisting we should go up and take a photograph of the room even though it was busy and a staff member was willing and able to go inspect the vacatied room. She was utterly combative and unprofessional. Poor customer sevice. Unlike what she purported in the video which is what appealed to me when I was shopping around. She certainly did a poir show of representating the company.Marcia S. | Overall Experience
Nice convenient and clean.Marcia S. | First Impressions
El cliente no dejó un comentario.Kyle C. | Overall Experience
El cliente no dejó un comentario.Glenda B. | Overall Experience
El cliente no dejó un comentario.MARCHELE D. | Overall Experience
The gentleman at the desk and the gentleman outside were very helpful be kindPatricia B. | Overall Experience
El cliente no dejó un comentario.Michael L. | First Impressions
unit 163bp has a water leak problem.. my artwork was against back wall. and some water damage occured.. one pic had black mold... unfortunately i wasnt wise enough to take the insurance... otherwise fine.EVELYN B. | Overall Experience
24 hour access to the facility would have made this arrangement close to ideal.Eric R. | Overall Experience
Darnell was super nice and extremely helpful.ARIANNE M. | First Impressions
El cliente no dejó un comentario.JOHN F. | Overall Experience
Unfortunately we had too many issues with the storage facility. Between getting stuck in the elevator or waiting over 15 minutes for the elevator, we decided to take our business elsewhere. There were a few that were very helpful, and I would like to commend Mish on his help with trying to get the elevator working up to par, and quickly assisting us on getting out of the building. I do not plan on utilizing Uhaul for future business.Rodney P. | Overall Experience
El cliente no dejó un comentario.linda c. | First Impressions
El cliente no dejó un comentario.linda c. | First Impressions
My experience with U-Haul of Rockville Centre was excellent. The manager Reese Baccas was always pleasant and professional. She made sure you left feeling confident that your belongings were safe and she gave your her card, so you could contact her if you needed anything. It was definitely a pleasure. I would come back again! Gracias.Barbara B. | Overall Experience
While it was secured to have my things there. The fright itself was terrible and felt like a huge workout to even to my storage unit and back. It was time consuming. It needs to be checked out. The employees are great though.Yasmin S. | Overall Experience
El cliente no dejó un comentario.Mary P. | First Impressions
The staff are really excellent-so patient! They were cheerful and friendly and made a stressful situation much easier. Many thanks to them.JEANNEMARIE H. | First Impressions
The move-in was fine, back in 2017 when I moved in, so I don't know why I'm getting this now, but it is typical of the complete lack of communication at the facility. For six months now I have been having major problems with my payments -- checks are lost and then posted 6 months late, checks take weeks and weeks to post, and no one knows what is going on or has any interest in finding out. I had to come personally to the facility to straighten out my account, and then ANOTHER check appeared and was posted 6 months after I sent it in. When I texted the manager (as he had asked me to do about any issued), he has never responded. VERY VERY FRUSTRATING.Linda S. | First Impressions
El cliente no dejó un comentario.Patrick S. | Online Move In
El cliente no dejó un comentario.Peter T. | Overall Experience
I was unable to get my access code, let alone get stuck in the fright several times on the 3rd floor lol. I was unable to move everything I needed the day of and the day after and I still haven't been able to move all of my things .Yasmin S. | First Impressions
El cliente no dejó un comentario.LARA T. E. | Overall Experience
El cliente no dejó un comentario.Nicole O. | Overall Experience
El cliente no dejó un comentario.Karine A. | Overall Experience
Had a great experience. Y ou solved my downsizing storage issues and were nearby. One comment, not sure if it is solvable with the current facility, the freight elevator door takes a lot of strength to pull down. Far more than my wife could handle and thereby she could never go to the facility without me.ALEXANDER M. | Overall Experience
El cliente no dejó un comentario.Bryan M. | Overall Experience
El cliente no dejó un comentario.Aaron S. | Overall Experience
El cliente no dejó un comentario.Thomas A. | First Impressions
El cliente no dejó un comentario.Sean D. | First Impressions
El cliente no dejó un comentario.mark s. | First Impressions
El cliente no dejó un comentario.Daniel D. | Overall Experience
El cliente no dejó un comentario.dennis c. | Overall Experience
Staff was rude, spoke with corporate about it ans was told a DM was going to call me a s never didRobert S. | Overall Experience
Reese Baccas extended me a VIP credit for having rented space at this location for over a decade. She was very professional and personable. Although I would like to stay at this storage facility I need to find one that is cleaner and more conducive to storing my wardrobe. My clothing has mold on it and many fine pieces of clothing, especially leather clothing and shoes is ruined. Moreover, the freight elevator is inconvenient and clumsy for getting to my space and for moving stored items.S. ANTONIO F. | First Impressions
El cliente no dejó un comentario.MARCO C. | Overall Experience
Great custumer service and very helpfulJohn A. | Overall Experience
Reese was very friendly and helpful with getting us all set up for our new storage unit, which made an already stressful moving day less so. Her team the day prior was also great with showing us the available units. ¡Gracias!Lindsey J. | First Impressions
El cliente no dejó un comentario.lucas s. | Overall Experience
I would like to comment on how very helpful and personable we’re the entire staff at the facility throughout the time I have had a storage unit there.Peter S. | Overall Experience
Daryll in the retail area is extremely helpful and so nice to work with!Marjoriann P. | Overall Experience
Everyone has been helpful and friendly for YEARS. And I returned here to rent trailers and other vehicles even though I lived closer to other facilities.DALE S. | Overall Experience
I am rating the facility above average only because of the wonderful service I have always received from Reese the Manager. Under difficult circumstances which are ongoing, Reese took quick action, apologized for the situation, and gave me direction on how to proceed. She is a professional customer service manager and you are lucky to have her at Uhaul and at this facility.BRIAN M. | Overall Experience
El cliente no dejó un comentario.Harold K. | Overall Experience
It would be more convenient if the elevator doors were automated. The door slammed so hard that I was VERY GLAD that I moved my hand out of the way in time.Marjoriann P. | First Impressions
I had called in yesterday and spoke to Daryl Jones. I was not in a great place and was irate trying to rectify a long term issue that had gone on unaddressed by the Rockville Centre Management team. Daryl was patient even when I was not and his handling of my situation is to be commended. I appreciate his help and assistance. Gracias.CRAIG H. | Overall Experience
El cliente no dejó un comentario.ROBERTQ M. | Overall Experience
SOME OF MY ITEMS WERE RUINED AND CANNOT BE REPLACED FROM MILDEW. THIS IS SUPPOSED TO BE A CLIMATE CONTROLLED UNIT. I PAID A LOT OF MONEY TO STORE MEMORIES THERE ONLY TO FIND OUT THEY ARE DESTROYED....GREGORY B. | Overall Experience
The staff are polite, attentive and focused on the customerswilliam f. | Overall Experience
My only issues were two; 1 - the lighting time is too short and should probably stay on an extra 10 minutes. 2- Every now and then I would receive letters and Emails statung I was behind on payments when they were up to date. Otherwise great service.Howard S. | Overall Experience
Reese, Daryll and the staff at Rockville we're always professional and courteous . This UHaul center Rocks because of the staff thereZemia S. | Overall Experience
El cliente no dejó un comentario.Jacqueline W. | Overall Experience
Staff is great, Reese in particular.cecil w. | Overall Experience
Great experienceShawana W. | Overall Experience
No one is ever available to answer calls. Staff always seems to have an attitude when asked to assistChanequa P. | Overall Experience
good servicesMarcelo R. | Overall Experience
Rent increased evet 9 or 10 months with silly explanation. I moved out 18 days ahead of my billing cycle and was not offered a pro rated discount.LOUIS Y. | Overall Experience
very friendly staff but a bit slow.Charles S. | First Impressions
Thanks to you all. I had an awesome experience with U-Haul, you guys made it simple and easy to get us moving in the right direction. I appreciate you all. thanks for everything.. Phillipphillip w. | First Impressions
My only complaint is that I could never directly call the facility. Every call I made to this local business was rerouted to corporate when in fact I needed to speak to someone at the facility.DENA L. | Overall Experience
Staff always said hello especially Luis he came out of his way to greet me.Michael D. | Overall Experience
I just don't like the extra fee .and also the more than one later payment in the same month.DENZIL L. | Overall Experience
I want to thank them for their patience for working with me. And helping me at my time of my desperate time of need. By helping me get my property in storage and I appreciate everything I want to saymarlene s. | First Impressions
The lady who helped me at the front desk was very pleasant and patientDENA L. | First Impressions
Nice and convenient placeNelson Q. | Overall Experience
Customer service the nicest people are working there and they help you all the way With everything .Nelson Q. | First Impressions
Staff is friendly and helpful.Michael L. | Overall Experience
Dealing with the personel at the rockville center location was the only good part of my entire move process. Customer service via the 800 number was a joke. Making the reservation was a joke.tomy v. | Reservación
Rockville Center employees were extremely nice and helpful.colin o. | Overall Experience
Was a pleasant experience at the RC location. Reese, Ben and Mike were all so friendly and helpful. I look forward to dealing with them in the future.Cynthia I. | Overall Experience
Tenants not abiding by elevator rules was the only negative issue.John D. | Overall Experience
VSamuel B. | Overall Experience
Rockville Centre staff was very accommodating, friendly and professional 😊THOMAS R. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
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We have the largest selection in the industry!