Amazing company to work with!!Nancy W.
Customer Reviews for U-Haul Moving & Storage of Rochester
Rochester Hills, MI 48306
(On the corner of Rochester Rd and Tienken Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
More counter help is needed. Other than that everything was great.David T.
very nice, spacious and clean and inviting.Martin D.
friendly, professional serviceSteve S.
I was so thankful the dedicated staff figured out why the electric to my hitch wasn't working and went above and beyond to fix the issue. Thank you Scott!Kathleen L.
Scott is an awesome Manager and has a great staff! Keep up the good work! Dom Morelli - Faith Works Michigandomenic M.
El cliente no dejó un comentario.William D.
I booked my reservation a month before and when I when to pick up my reservation I was told that they overbookedâ€¦ so I ended up using a 10' instead of the original 15'. It was an inconvenience since I had to drive an hour to my new home and back to my apartment multiple times. I didn't want to wait another day where I have to pay $1000 rent just because I couldn't move out in time. Just maybe work on scheduling correctly. But Tara was able to help me extend my reservation since I couldn't make it back by 3pm due to the commuteJohnny P.
El cliente no dejó un comentario.Jeff K.
Always an easy experience!Matthew G.
The young man working was not a happy employee. The truck was very worn out inside and worn out tires.vladimir G.
I check in online, but seem be providing the same info when I picked up equipment.Mark M.
El cliente no dejó un comentario.Kenneth V.
El cliente no dejó un comentario.Daniel A.
El cliente no dejó un comentario.Matt B.
Everyone worked efficient and courteous!Walter Z.
El cliente no dejó un comentario.Robert L.
El cliente no dejó un comentario.Steve J.
El cliente no dejó un comentario.CAROL C.
I waited 5 min. (No line) at the check-in area according to the direction signs only to be told to go around back to have the trailer unhitched. That was a waste of my time.Paul M.
El cliente no dejó un comentario.Rafael O.
El cliente no dejó un comentario.Terrell P.
Nice equipment. Online check did not work as track was not assignedJohn P.
El cliente no dejó un comentario.Brian G.
El cliente no dejó un comentario.Lance M.
El cliente no dejó un comentario.Rich J.
I had a reservation but was assigned Van that was out with another customer. I had to wait 45 minutes on that customer to return the van and Uhaul to inspect. In the future, for customers with a scheduled pickup time, if we don't have to wait, especially when there were other trucks on the lot I could have driven.Valetha M.
The first trailer that we tried none of the lights worked, the second trailer had brake lights and turn signals but not running lights. The worker, Mike, who was helping us to hook up the trailer threw the tongue of the trailer to the ground when asked to try the second trailer lights before going to get the light port on the truck diagnosed as the truck is less than a year old and frequently pulls trailers with no electrical issues. He then kicked the tongue stand and it went under the trailer we were then going to rent as the lights worked on the second trailer (brake and turn signals) and we decided to rent it without the running lights. Inside the store, there was a technical issue when renting the trailer, the system did not recognize that there was two trailers checked in and ready to go. The worker helping me (Avery I think) was great, and kept open communication through the process and apologized for the extra time needed for the system to catch up. While the location and hours of this location make it convenient to stop by for rentals, and the inside staff was great, the attitude of the outside staff when hooking up the trailer made me not want to rent here againErica C.
i cant take a huge truck at gas station and fill gas. the returns expect me to fill gas before returning. wasnt clearly mentioned before rentingSujai C.
The rental process of "reserving" a trailer is cumbersome and the trailer reserved is not at all guaranteed. This is not specific to a specific rental place, but in general across the board.Ben J.
So far so good everything is in a locker and safe and we’ll get there at some point but the guys who did all the lifting and caring and and storing it for me we’re excellent so I have nothing but good to sayChristina M. | First Impressions
Nothing everyone was very professional and helpful.George H.
Great good!Cheolyong K.
El cliente no dejó un comentario.Jessica W.
The tires on the trailer were baldâ€¦.I didn't realize this until I left for my trip. There was literally no tread on the out sides. That's very unsafe! (I have picsâ€¦if you want to see them) I should be able to assume we'll maintained/safe equipment. Uhaul has been a good company for my rentals up until now.Brian W.
El cliente no dejó un comentario.Joseph K.
Your app is HORRID! I use uHaul frequently and have NEVER been able to complete my checkin or checkout. I will be including this in my google review of uHaul unless I am contacted about resolving my inconvenience as it took forever- ultimately crashing. There was a waiting line inside, eliminating the convenience of you awful online checking in process. And every customer waiting inside was complaining about the same thing AND your staff at the Rochester location said it hasn't worked well from day one. You wasted an hour of my time because of your app. I would like an 10% discount on my bill. What is your response before I post my Google review?Eric D.
Mason was very accommodating and helpfulscott L.
I was very frustrated with the dolly and blankets that were inside the truck. I needed every inch of space and those items were absolutely in the way. Unfortunately I did not see these until I was at my first destination and had to put up with the space I lost. Frustrating!William E.
My entire uhaul leaked. We were soaked whole time driving. Was not reimbursed the whole amount like they stated on the phone kuz I couldn't return it and exchange it. Iwas on a time crunch.Melanie K.
El cliente no dejó un comentario.demitrus H.
El cliente no dejó un comentario.Steve J.
I submitted a request for a 16ft truck at the Wixom location which was available on the website. A day before moving I got a call that I had to pick up in Rochester which was an hour drive. When I got to Rochester my truck was not available due to a "system error" and I had to take a 10 ft truck and return it in Rochester, almost 4 hours round trip from our new house. I am very displeased about the whole process other than Alex at the front desk as he was trying his best to accommodate me.Mike S.
Very friendly and knowledgeable staffLoretta A.
El cliente no dejó un comentario.Steven K.
El cliente no dejó un comentario.SIEGFRIED S.
El cliente no dejó un comentario.Joe T.
El cliente no dejó un comentario.Scott G.
niial truck mirror was broke and the ignitiion was poor when releasing the key. Tthe replaceent truck should have been in repair. I drove the replacement truck due to the time constraints I was under. This is the 1st time Ive experienced this type of performance from this location. Hopefully things will geet better.SherJuana C.
Excellent experience. Will definitely use UHAUL again in the future and recommend UHAUL to others.William C.
We had rented a 10x15 unit and when we got to the actual unit there was already a lock on the door. Unfortunately we had already unloaded our truck and when we addressed this with the staff, it appeared that someone had rented the unit online and placement a lock on the unit. The location was unable to give us another unit and we had to repack the truck and find a different storage facility.MIchael P. | Overall Experience
El cliente no dejó un comentario.Pengbo L. | Overall Experience
It was clean, bug-free, and environmentally controlled. My boxes did not get damaged by water and my items were protected from water and weather/temperature concerns. If I need storage again, I will use this facility.Scott M. | Overall Experience
Mason was very helpful and friendly. It made the experience of the multiple missed reservations (trucks not being returned, not marked as in the shop, etc.) not so bad. I will go out of my way to visit this location again.paul W.
First day one, I had a great experience using UHaul storage. The level of professionalism was great. The units were clean, climate controlled and secure.Kimberly K. | Overall Experience
El cliente no dejó un comentario.Jeffrey W.
El cliente no dejó un comentario.Ronald E.
El cliente no dejó un comentario.Ronal B.
El cliente no dejó un comentario.obair S.
You guys rock. We've used your service at this location 4 times now and it's always been a pleasant experience. Maybe have more desk staff, seems whenever we come in just one person manning the counters. Aside from that, A+ service. Keep it up!KIRNDEEP B.
El cliente no dejó un comentario.James M.
Everyone was so helpful and kind even the nice young man when returningMichelle H.
great fast serviceWilliam D.
El cliente no dejó un comentario.Thomas B.
The office opened late the day of pickup not sure why manager was not on time . Put me slightly behindJames F.
Your service was excellent!Kathay A.
The vehicle itself was not in good working order. I had two separate breakdowns where I needed roadside assistance. Tires shredded likely old and in need of replacement. I have the reference numbers if interested. Further ay the drop off site I was told the straps for the vehicle I was towing were not installed properly.Mke B.
just maintain same quality.Stan S.
The truck did not run well causing poor gas mileage and increased cost. We call roadside assistance several times without a remedy- first call told us to call once arrived at our hotel, second call told us service could take 60-90 minutes to arrive and it was late so I scheduled it for early the next morning then I got a text at 3 am saying I would have to call in the morning and wait again for a phone call to book it. We gave up and just drive the truck as is. Each time I called I had a 30-69 minute wait.Jennifer S.
El cliente no dejó un comentario.john B.
Great serviceAndrew C.
Everything you'd expect and then some. Highly Recommend.Nicholas S. | Overall Experience
El cliente no dejó un comentario.Robert D.
I was not explained the return policy. I was told to bring back and I would receive a receipt. I still have not received my receipt.Lisa R.
El cliente no dejó un comentario.Don H.
El cliente no dejó un comentario.Dawn T.
El cliente no dejó un comentario.Martin R.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.Sandra A.
Excellent experience, clean new vehicle. Perfection!âï¸âï¸âï¸âï¸âï¸Melissa Gail B.
El cliente no dejó un comentario.Rainer G.
Everybody in this location is always so helpful and courteous I've never walked away with a poor experience. Great staffray S.
El cliente no dejó un comentario.Brenda D.
The lady was very helpful and made it easy.Dan E.
Have all items ordered in truck Need more people at customer service counter-long waitsChris P.
Staff very polite and helpful.Kimberly A.
I made a reservation for 3 days online and the system said it was not guaranteed until a Uhual rep called me to confirm. No one called for a few days. I had to call Uhaul the day before the rental as I wanted to make sure I had the trailer. They said the store was supposed to call me to confirm.Lawrence H.
great serviceWilliam D.
El cliente no dejó un comentario.Saulo R.
The two guys that I work with were excellent in service. No hassles and I was able to hook up a tandem trailer trade for a single axle and be on my way to my customers house.Thanks Guys!Lon G.
El cliente no dejó un comentario.Anthony T.
Easy return - in and out in minutes.Michael W.
Truck was in very rough mechanical shape. All available trucks at the location had check engine lights on. Truck would shake when idling at a light and shift very rough. There was also a hole in the exhaust which would cause an awful fume smell when driving or idling.Chris V.
Picking up my truck was fast and easy . Dropping it off after hours went well. I called in the morning and was assured everything was checked out and I was all set . My first experience of renting and using this service and all went well. Great customer service. I will be back to this location in Rochester.DEBORAH G.
El cliente no dejó un comentario.Carlos W.
Convenient and friendly. Happy to recommend this facility. Separate note, the online experience was good. Could have better messaging surrounding 2nd drivers. I found that confusingBonnie R.
El cliente no dejó un comentario.Karmin K.
El cliente no dejó un comentario.SIEGFRIED S.
El cliente no dejó un comentario.Jonathan S.
I initially reserved a 4x8 enclosed trailer, and no location had one. Re-booked a 5x8 enclosed at a location 1/2 an hour away, only to find out it was still being used by another customer. I got to drive right back where I started (1 hour round-trip) only to wind up with a 5x9 open deck. The load I had to move was to remain dry at all times; I was dodging rain the whole afternoon! They couldn't even be bothered to book me at the 4x8 trailer price for the inconvenience! As big as this location is, they need to keep MORE enclosed trailers available!!! Worst experience I've ever had with U-Haul by far.Joshua M.
El cliente no dejó un comentario.Joshua H.
El cliente no dejó un comentario.John B.
The trailer I rented was a 6 x 12 enclosed trailer, it was very easy to pull, it actually saved me fuel (30%) over renting an open trailer which I had done a few weeks ago.. I would do that again..Michael B.
El cliente no dejó un comentario.BRADLEY A.
El cliente no dejó un comentario.Jacob P.
Made me feel my belongings we're protected from everything. As simple as that. Great place always clean and secure.IGNACIO A. | Overall Experience
El cliente no dejó un comentario.Debra H. | Overall Experience
El cliente no dejó un comentario.Kharman I. | Overall Experience
El cliente no dejó un comentario.MICHAEL K. | Overall Experience
El cliente no dejó un comentario.Jim K. | Overall Experience
Thank-you Service was courteous and very, friendly and helpful .Mary B. | First Impressions
El cliente no dejó un comentario.LILIANA ALEKSANDRA K. | Overall Experience
El cliente no dejó un comentario.Leslie T. | First Impressions
Bethany was fantastic to work with and got me into the final unit of a particular size I needed and she did it fast! And she was extremely knowledgeable on recommending what size would be best for me! The unit was clean and I would definitely rent another unit if and when I need to!Matthew D. | Overall Experience
When first booking my storage unit, I went through the online request process where I got to choose a unit on the ground floor from those showing they were available. When I showed up in person to sign the papers, I was told the unit I chose did not exist and that there were no longer any main floor units available. I would not have signed had I known it would be on the second floor, and it was very inconvenient to access my things without needing someone to come along with me to assist.Molly N. | Overall Experience
El cliente no dejó un comentario.Albert T. | Overall Experience
El cliente no dejó un comentario.Ashley D. | Overall Experience
El cliente no dejó un comentario.Alex A. | Overall Experience
Bethany was amazing. Very clean storage, and U-Haul trucks were perfect. Easy and fast service. I would highly recommend this U Haul. Thank youTina W. | Overall Experience
I had been trying to get a second unit for several months. They wouldn't call me form was open I had to repeatedly call and ask if one was open. By the time I got one the price had gone up and I don't think that's fair. I'm very displeasedDeborah E. | First Impressions
El cliente no dejó un comentario.david d c. | Overall Experience
El cliente no dejó un comentario.Thomas P. | First Impressions
I've had to make 5 reservations within the last couple months as I transitioned up here. Uhaul has messed up 4 of those reservations and cost me money I didn't need to spend. Do better.Jacqueline H. | Overall Experience
El cliente no dejó un comentario.Roy C. | Overall Experience
El cliente no dejó un comentario.Daniel M. | Overall Experience
El cliente no dejó un comentario.Christopher R. | Overall Experience
Within 2 weeks in late November and early December, had to replace my debit card 2. I spoke to someone online was told my December payment was over due need to pay around 250. Curicumstance I could not drive there I spoke to Bithany Manager at U Hall Rochester Rd and Tienken, she waived the late fee, gave her my Visa debit card # it went through. Also authorized every month, to take my rent out. Brittany went above and beyond to help me. Would I recommend U Hall at this location??? AbsolutelyCynthia O. | First Impressions
El cliente no dejó un comentario.Kevin W. | Overall Experience
El cliente no dejó un comentario.David V. | First Impressions
Bethany was very friendly and helpful! The only thing I didn't know was that I needed to swipe my access card to "allow access: to my unit before I entered and unlocked it. This is my first time renting any type of storage unit. I set off the alarm but no biggie. Next time I know!george z. | First Impressions
Very clean, reasonably priced, security top notch, kind, caring knowledgeable staff. I would definitely recommend this location.lisa n. | First Impressions
El cliente no dejó un comentario.ROBERT G. | Overall Experience
El cliente no dejó un comentario.Edward J. | Online Move In
El cliente no dejó un comentario.NANCY JOAN W. | Overall Experience
El cliente no dejó un comentario.Douglas A. | First Impressions
El cliente no dejó un comentario.Dan B. | Overall Experience
El cliente no dejó un comentario.Laura Jo P. | First Impressions
El cliente no dejó un comentario.Donna Marie T. | Overall Experience
Elevators iwould’ve made it nicer for second-story unit and the fact that I no longer needed my unit and being charged for a whole month does not sit well with medonna F. | Overall Experience
El cliente no dejó un comentario.Diane K. | Overall Experience
Took 3 phone calls after I cleared out my unit (after advising on-site staff of my exit) to complete exit paperwork. ☹️John M. | Overall Experience
Efficient business practices and great customer service.carol m. | Overall Experience
Everything has been good from start to finish. No issues!Wendell C. | Overall Experience
I did not stay the full last month. It would be nice to be refunded for the 3 weeks I was not there.Ashlee Morgan E. | Overall Experience
Very secure and convenient for me to enter alone at various times of the day. Well maintained with bathroom facilities available, and a spot to leave no longer wanted items that others might need…CONNIE H. | Overall Experience
El cliente no dejó un comentario.nick b. | Overall Experience
El cliente no dejó un comentario.Kenneth K. | Overall Experience
A young man whose name is Noah works at the location where my units ( 7 of them at one time) in Rochester MI on Rochester Rd. NOAH, was extremely helpful and always a big smile and he remembered my name calling me Mr Taylor whenever I walked into the office/sales area He always had a sympathetic ear for the perils of one moving from a huge house and downsizing. If I owned a business I would hire him and promote him... his kindness and politeness will never be forgotten. Sincerely, Glenn Taylorglenn t. | Overall Experience
Storage is well maintained and secure. Have used this location multiple times for my short term need for additional storage space. Will use it again.John P. | Overall Experience
Pleasantly surprisedJulie R. | Overall Experience
El cliente no dejó un comentario.Daniel C. | Overall Experience
Graciasmurt o. | First Impressions
We stored our daughters belongings for college at the storage unit over the summer. It was well lit, well maintained and would definitely be backLee W. | Overall Experience
Thank you for awesome.Ginalashawn S. | Overall Experience
El cliente no dejó un comentario.Keith J. | Overall Experience
Need an elevator!donna F. | First Impressions
El cliente no dejó un comentario.MARK S. | Overall Experience
The customer service person on 8/2 was VERY patient and helpful as he explained the process. (Sorry, I can't remember his name.) Kevin in the storage facility was very earnest and helpful too. Both these guys were young and I was impressed that they were well trained.Karenmarie L. | First Impressions
The storage hours should be 24/7 with no extra charge for that.Judith C. | Overall Experience
Michael was very helpful, I would definitely recommend this location to my friends and family.Catherine B. | First Impressions
Bethany was very helpful and a pleasure to work with.Amina A. | First Impressions
El cliente no dejó un comentario.Alexander M. | Online Move In
Bethany was very friendly, efficient and solution oriented. A pleasure especially when customer service at most companies seems to be lacking. Very appreciative and grateful for her professionalism.Elizabeth C. | First Impressions
El cliente no dejó un comentario.NANCY JOAN W. | First Impressions
El cliente no dejó un comentario.Bruce H. | Overall Experience
The people here were always helpful. We never had any problem getting into our units. We also purchased many boxes and other items from this location. They had everything we needed.Leslie H. | Overall Experience
Very clean, good smelling and always good temperatures in this storage facility. Would highly recommendlauren K. | Overall Experience
El cliente no dejó un comentario.Dorene T. | First Impressions
El cliente no dejó un comentario.NANCY JOAN W. | First Impressions
NinJUDLEY G. | Overall Experience
El cliente no dejó un comentario.Lori F. | Overall Experience
El cliente no dejó un comentario.Raymond K. | Online Move In
Excellent facility and I would recommend U-haul storage to anyone.janet S. | Overall Experience
El cliente no dejó un comentario.GEOFFREY W. | Overall Experience
El cliente no dejó un comentario.James N. | Overall Experience
El cliente no dejó un comentario.Marcella P. | Overall Experience
El cliente no dejó un comentario.Dale F. | Overall Experience
El cliente no dejó un comentario.susan a. | First Impressions
El cliente no dejó un comentario.DARREN V. | Overall Experience
El cliente no dejó un comentario.Chris W. | Overall Experience
Working w the staff there was a smooth and friendly experience. In the stress of moving from my home of 42 years, U Haul was the easiest and most efficient company to work w out of all the companies I had to contact in regard to this move.carol m. | First Impressions
El cliente no dejó un comentario.Brian H. | First Impressions
El cliente no dejó un comentario.Jerica A. | Overall Experience
El cliente no dejó un comentario.zyshonne b. | Online Move In
When I was getting ready to move out there were no available carts, had to postpone my move out date until carts became availableMichaels C. | Overall Experience
El cliente no dejó un comentario.Kerry P. | Overall Experience
El cliente no dejó un comentario.Leslie H. | First Impressions
El cliente no dejó un comentario.Robert Y. | First Impressions
El cliente no dejó un comentario.Diana C. | Overall Experience
Building was confusing, no signs where to go. Couldn't get into unit due to error in with check in device. Can't use my own lock.Aaron K. | Online Move In
El cliente no dejó un comentario.martkeshia g. | Overall Experience
El cliente no dejó un comentario.Sean H. | First Impressions
I used to work for Uhaul so this will be biased. The basic service was fine. There's too much swiping and card reading and doors for my taste, but I get it. The counter is where the break is and always will be. No one knew how to use the door device, it took some time to figure out if it was the right one and if it even worked or not. Hire people and pay them accordingly so someone can be at the counter at all times and people can be out in the lot at the same time helping people. You guys never paid people for the amount of work you dump on them, and let them unionize if they want to Joe. I was offered a job if I wanted it, but really would not want to work for such a megalomaniacal greedy behemoth where the shareholders are more important than the workers. Sadly it is how all future corporations will be. Tell Bezos the same thing at your next rich guy meeting. I went down the road to a more economical storage facility in the end.Daniel E. | Overall Experience
El cliente no dejó un comentario.Wayne F. | Overall Experience
El cliente no dejó un comentario.Rachel R. | Overall Experience
Clean, convenient and secure. It was everything I needed.Matthew K. | Overall Experience
Bethany was great managing and handling multiple customers at a time at the Rochester Hills, MI facility.edward j. | Overall Experience
I cant Believe I lost All my stuff for 70 dollars and still owe a balance 😭Chanel L. | Overall Experience
El cliente no dejó un comentario.Anthony D. | Overall Experience
El cliente no dejó un comentario.Zachary D. | Online Move In
I couldn’t ask for a better experience I had to switch from another storage area to this one it was clean it was affordable it was convenient five starsAndrea P. | Overall Experience
El cliente no dejó un comentario.Mike c. | Overall Experience
Great facility and would use it again if needed. Excellent experience. GraciasMark G. | Overall Experience
El cliente no dejó un comentario.MATIAS G. | Overall Experience
Heated unload area made moving in and out of storage easy, even in the dead of winter. This is also the cleanest storage in Rochester.JAMES C. | Overall Experience
El cliente no dejó un comentario.BILLY PAUL S. | First Impressions
Michael was very helpful!ROBERT D. | First Impressions
Staff was very courteous and helpful.Phil H. | First Impressions
Only issue was when I went to clear out unit Inwaited in a long line with only one cashier helping and it took a very long time.Susan S. | Overall Experience
El cliente no dejó un comentario.Tina H. | Overall Experience
Excellent customer service. Friendly and helpful.Carrie E. | Overall Experience
Great job all the way around. Great staff, easy bill payment system, and a quality, secure building to store my goods in. Would recommend them to anyone looking for storage!Michael M. | Overall Experience
Very satisfied with my experience with U-Haul of Rochester!THOMAS L. | Overall Experience
El cliente no dejó un comentario.Carrie E. | First Impressions
When I opened y unit there was a POISON mouse trap box? Is that normal or who maintains that?michael w. | First Impressions
waiting on a correction to my account as I never moved out.... other than that, I will stay on top of the correction to see that the error is fixedgaile k. | First Impressions
Well, I had to contact the office Saturday Oct 17 when I received a notice that I moved out, however, I did not move out. Within a reasonable amount of time I received a return call, stating they had made an error and corrected it. However, just waiting for my december payment to be reinstated as I paid 2 months in advance. Other than that, top notch customer service. I will stay on top of the correction to make sure it's done.