Comentarios de los clientes para U-Haul Moving & Storage of Rochester

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Rochester

Clasificación general:

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Douglas W.
Clasificación:

Hire more people like Noah, who went well above and beyond the call of duty to assist with the return and removal of my 6x12 trailer. Something tells me great opportunities await Noah with his superior customer satisfaction skills. Great job Noah!

Susan S. | Overall Experience |
Clasificación:

Only issue was when I went to clear out unit Inwaited in a long line with only one cashier helping and it took a very long time.

Tina H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Carl H.
Clasificación:

El cliente no dejó un comentario.

Carrie E. | Overall Experience |
Clasificación:

Excellent customer service. Friendly and helpful.

Carrie E.
Clasificación:

El cliente no dejó un comentario.

JULIO D.
Clasificación:

Very nice staff. Clean store and all employees wearing a mask. Great job.

STEPHEN F.
Clasificación:

Are used to be a customer service trainer. Your staff would have all received an “A”!

Michael M. | Overall Experience |
Clasificación:

Great job all the way around. Great staff, easy bill payment system, and a quality, secure building to store my goods in. Would recommend them to anyone looking for storage!

Carl H.
Clasificación:

El cliente no dejó un comentario.

THOMAS L. | Overall Experience |
Clasificación:

Very satisfied with my experience with U-Haul of Rochester!

STACEY LEE R.
Clasificación:

Super clean store. Friendly workers. Easy check out process.

Amy W.
Clasificación:

El cliente no dejó un comentario.

Joan H.
Clasificación:

El cliente no dejó un comentario.

Michele I.
Clasificación:

The cab of the truck smelled like someone was smoking in there. I know this is hard to clean and not the fault of UHaul as you have no smoking signs. This was bad for us because my sister is allergic to cigarette smoke, so it did give her breathing problems for the day. We do rent from U-Haul when ever we need a truck, this will not stop us. Though I did want to point this out as it was our only problem with the truck this time.

Brian C.
Clasificación:

Self drop-off at night.

Marta G.
Clasificación:

El cliente no dejó un comentario.

ERIC MICHAEL B.
Clasificación:

Both at pick up and drop off the staff were courteous and helpful.

Stacey R.
Clasificación:

El cliente no dejó un comentario.

David S.
Clasificación:

El cliente no dejó un comentario.

Robert C.
Clasificación:

El cliente no dejó un comentario.

ANDREW CHARLES H.
Clasificación:

Employee who checked us out was very nice and pleasant.

Paul V.
Clasificación:

The unit had a slow leak in one of the tires.

DALE M.
Clasificación:

They could use some more help.

Sherman E.
Clasificación:

El cliente no dejó un comentario.

james D.
Clasificación:

El cliente no dejó un comentario.

Dennis A.
Clasificación:

Agent that first started taking care of me said the trailer I reserved wasn't there and offered no more information while he took a lengthy call. Finally, a second agent called me over to his station and helped me. I had hired movers to pack the trailer and they sat for 45 minutes at my home waiting for me to get the trailer. This added to my moving costs and could have been avoided if the first agent would not have ignored me while trying to book another customer. I WAS NOT A HAPPY CANPER!

Emil V.
Clasificación:

El cliente no dejó un comentario.

ROBERT A.
Clasificación:

El cliente no dejó un comentario.

Andrew P.
Clasificación:

El cliente no dejó un comentario.

Zachary B.
Clasificación:

Everything was perfect

Mark G.
Clasificación:

Truck was unsafe! Airbag, ABS, and master brake warning lights were on for the whole trip.

JENNIFER H.
Clasificación:

Quick, friendly service. Wouldn't change a thing.

Darby K.
Clasificación:

Very clean. Everyone was wearing masks!

Michael D.
Clasificación:

The on-line process was a nightmare. The number of steps, multiple authentication, pictures of every document and a phone call to two people made this more complicated than getting a loan at a bank. I would never recommend anyone to do this. I am an IT exec and I would highly recommend you reevaluate this model. Going inside as instructed to pick up the key was worse. The attendant was disengaged and apathetic. When asked for the key as the site instructed, he wandered to the window and pointed at the truck.

John B.
Clasificación:

Excellent experience no changes I could suggest that would make the experience better. Well maybe free doughnuts?

Steven W.
Clasificación:

Great product and even greater customer service. Noah Gerhard is a Super Employee. He is very customer driven. Bethany needs to give him a raise, if she hasn't already done so.

Lance D.
Clasificación:

This is a great location and they always have more than enough equipment to choose from!!! Their staff and management are beyond helpful and have quality information to help you succeed with using rentals.

KEVIN K.
Clasificación:

Old truck worked fine but had a lot of noise from the dampers and breaks

Thomas P.
Clasificación:

El cliente no dejó un comentario.

Asif M.
Clasificación:

I had done online checkin for the 6x12 trailer which came to a total of $600+ and the location I already choosen. But close to my booking date I received a message saying I need to pick the trailer from a different location which was 40 mins away from my home. I had no choice but to go coz I had my stuff packed and ready. After I went to pick the trailer the guy did not pick my online booking but made a fresh bill of $700+. I never had this bad experience with Uhaul before. I would expect the team to work out on my case and process the differences asap on my booking. And the guy did not tie the chains properly, I have to do it again and again with little experience.

Robertjames T.
Clasificación:

El cliente no dejó un comentario.

Noreen W.
Clasificación:

Nothing needs to change!....you have the friendliest, most helpful staff. We've rented storage units twice, rented trucks and equipment many times. We wish other businesses would treat customers as well as your staff does. We will continue to rely on this facility in the future!!

taylor G.
Clasificación:

El cliente no dejó un comentario.

NATHANIEL LUDWIG B.
Clasificación:

El cliente no dejó un comentario.

Michele Y.
Clasificación:

Excellent service and personnel.

Christopher C.
Clasificación:

El cliente no dejó un comentario.

LUCINDA CAROLYNN G.
Clasificación:

El cliente no dejó un comentario.

jim D.
Clasificación:

Fabulous , Noah was a great person and was super fast but not too much in a hurry to relate and build rapport. A true gentleman!

Douglas N.
Clasificación:

El cliente no dejó un comentario.

Nancy E.
Clasificación:

I was well compensated by the owner for another customers late return. It was greatly appreciated.

Max H.
Clasificación:

Not a thing it was excellent from pick-up to return! Thanks

Charles S.
Clasificación:

Noah is a great employee, very friendly, hard working and awesome at his job! You guys should promote him, as a operations director at my company I can tell you, we'd recruit him in a second based on his ethics and genuine abilities.

Jill F.
Clasificación:

El cliente no dejó un comentario.

Gary G.
Clasificación:

No one to help unhook the trailer and couldn't upload a photo for the drop off.

Deepankar T.
Clasificación:

Side pickup desk was not easily located. I had to ask a team member working in the garage where to go pickup keys. Lobby had a long line of customers waiting on one rep working behind the desk.

Michael B.
Clasificación:

Line was almost to the door on a Sunday. Took an hour to get my key. Mismanaged and understaffed.

Clinton S.
Clasificación:

Team is always helpful.

Matthew D.
Clasificación:

El cliente no dejó un comentario.

Renee B.
Clasificación:

Initial contact with desk could have been a little more informative on how charged are done. It wasn't a problem and not overpriced.

Monique T.
Clasificación:

Noah, was great. When there was a problem with my reservation confirmation he still was able to accommodate me, he showed great patience and has excellent customer service skills even when I don't expect it. Great energy from all the staff, very clean facility, thank you GM at this location!

DEBRA KAY C.
Clasificación:

Everyone was very helpful when we got there. I also rented a storage unit. It was clean and the guy in the back went in and mopped the floor before I started unloading. They made the return process painless.

PAUL ALEXANDER B.
Clasificación:

I called twice to reserve trucks from you ... I paid $591 for a 20' truck, w/insurance 1 way on 8/15 ... I paid $688 for a 20' truck, w/insurance 1 way on 10/18 ... THEN my wife just went ONLINE for a third reservation ... she got a BIGGER 26' truck 1 way for $551 because the COMPUTER informed her a different drop off would be less ... the representatives I personally spoke with the on the 1st two reservations FAILED to inform me that if I dropped it off 50 miles farther i would have saved $200 AND THAT IS HUGE FOR RETIREES!!

Scott M.
Clasificación:

Customer service needs improvement. It was extremely slow and one guy working very slowly. Location is great, service is not consistent. That is, a couple of the employees are beyond excellent, while a few need major improvement with speed, organization, and skill set with customer service. Overall, this location is still good and I will continue working with them.

Stephen W.
Clasificación:

Nothing needs improvement. 110% professional as always. Thank you for all you do.

Mark M.
Clasificación:

Reduce check in line

Dolan S.
Clasificación:

Great service!

Gregory B.
Clasificación:

El cliente no dejó un comentario.

BRYCE GROOM W.
Clasificación:

My order was moved and changed 4 times before my moving date. This was so stressful and tedious. Probably not using uhaul again

Carrie E. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Clinton S.
Clasificación:

El cliente no dejó un comentario.

ROBERTCHARLES B.
Clasificación:

El cliente no dejó un comentario.

Nataliechristine J.
Clasificación:

The return through your App is a little time consuming other than that everything went well.

John O.
Clasificación:

After having issues with other locations the Rochester location got it right. Great service and pleasant people.

michael w. | First Impressions |
Clasificación:

When I opened y unit there was a POISON mouse trap box? Is that normal or who maintains that?

KEVIN PATRICK M.
Clasificación:

Outstanding service and helped me throughout the rental process

Stephen A.
Clasificación:

El cliente no dejó un comentario.

Cathleen L.
Clasificación:

Excellent. Staff were great: fast, efficient, courteous, professional. The location was clean and ready for business. I would definitely recommend this location.

Dennis P.
Clasificación:

Make sure trailer is swept clean. There was metal shavings all over the floor of the trailer when I opened it.

Michael K.
Clasificación:

Staff very helpful. Equipment excellent. The only issue was that the van smelled like it had been used to move a dog and I'm allergic.

GREG ANTHONY L.
Clasificación:

The truck was badly damaged - driver's side headlight hanging off the frame. Poor steering. Poor alignment. Sure, the space to haul was neat and tidy, the rest of the truck needs to be repaired.

ANTHONY DAVID V.
Clasificación:

I would prefer dealing directly with the location vs being transferred to a corporate location. This person Has is not familiar with your area, where you live. Example : I was trying to use a location that I have used several times in Rochester, Mi. He was looking for locations in Rochester, NY???

Marcos V.
Clasificación:

El cliente no dejó un comentario.

TORREANOLARON R.
Clasificación:

El cliente no dejó un comentario.

Michellerenee I.
Clasificación:

Did a great job. Thanks.

Clinton S.
Clasificación:

El cliente no dejó un comentario.

Ernest S.
Clasificación:

The staff was knowledgeable and very efficient would definitely recommend to others ,thank you very much

Carrie E.
Clasificación:

El cliente no dejó un comentario.

Mary G.
Clasificación:

Very friendly staff! Easy and fast rental procedure!

Hugh L.
Clasificación:

El cliente no dejó un comentario.

Sara M.
Clasificación:

El cliente no dejó un comentario.

RANDY JOSEPH A.
Clasificación:

Just keep up the great customer service!

DONALD NICHOLAS L.
Clasificación:

Staff greeted me upon arrival to the facility and provided clear direction as to where I should park the rental truck. Check-in was extremely efficient and only took a few minutes. The staff member that helped me was very friendly and did an amazing job!! He made me feel like I was the owner of the vehicle and was dropping it off to my private garage for safekeeping, truly awesome!! Overall, I was very impressed with the Rochester Hills location and would highly recommend it to others!!

Frank P.
Clasificación:

El cliente no dejó un comentario.

BENNET B.
Clasificación:

El cliente no dejó un comentario.

gaile k. | First Impressions |
Clasificación:

waiting on a correction to my account as I never moved out.... other than that, I will stay on top of the correction to see that the error is fixed

gaile k. | Overall Experience |
Clasificación:

Well, I had to contact the office Saturday Oct 17 when I received a notice that I moved out, however, I did not move out. Within a reasonable amount of time I received a return call, stating they had made an error and corrected it. However, just waiting for my december payment to be reinstated as I paid 2 months in advance. Other than that, top notch customer service. I will stay on top of the correction to make sure it's done.

EDWARDPHILLIP J.
Clasificación:

El cliente no dejó un comentario.

Dennis P.
Clasificación:

El cliente no dejó un comentario.

Carol D.
Clasificación:

Convenient, price, customer service exceptional

Kurt B.
Clasificación:

El cliente no dejó un comentario.

John S.
Clasificación:

El cliente no dejó un comentario.

Debra P.
Clasificación:

Bethany was amazing!

Kassem E.
Clasificación:

Staff was very patient. I was supposed to keep this truck for one day, but I ended up needing it for three. They understood and were with me every step of the way!

mark S.
Clasificación:

The service people there always go above and beyond to meet your needs and help in any way possible!!!!

Mark G.
Clasificación:

El cliente no dejó un comentario.

Jeffrey B.
Clasificación:

I have reserved equipment in the past and when I have arrived to pick it up it was moved up front and staged for pick up. This time the equipment was still in the back and we had to drive back to get it. Not really an inconvenience but just it was strange it wasn't staged like before. Minor nitpick.

Brittany T.
Clasificación:

El cliente no dejó un comentario.

Emil V.
Clasificación:

El cliente no dejó un comentario.

Ginalashawn S. | First Impressions |
Clasificación:

Awesome Service & Staff

Marc P. | Overall Experience |
Clasificación:

Very professional and helpful throughout my experience at u hau

Nancy C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

DIDRIK K. | Overall Experience |
Clasificación:

All good things. One exception was the young lady behind the counter had her radio a bit too loud and the elderly gentleman trying to return some boxes could not hear what she was saying behind her mask and the radio. She should have turned the radio off. Common courtesy.

Lou A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mohammad Sedigh T. | Overall Experience |
Clasificación:

I gave an "Excellent" rating to your storage, while I have a serious suggestion to you to improve the quality of your services. It is better to have multiple entrance doors to the buildings as for example for someone like me whose unit was located at the end of the hallway that was very difficult and a long way to access my unit through the only available door. Thanks,

Brenda E. | First Impressions |
Clasificación:

My only comment would be that the office person should have shown us to the unit and showed us how to swipe in and out. I'm still not sure if I did it right.

Scott G. | First Impressions |
Clasificación:

Bethany I was there last night at closing. The poor woman who helped me either needs a lot of training or a new career. It took like 45 mins to rent the unit. That was insane. Then she didn’t tell me that ther was no elevator, didn’t tell me about the 2 levels of the price difference or there was apparently a free lock inside the unit after I bought one. Finding the zip tie on the lock was another unpleasant surprise since I flew in that morning and can’t carry a pocket knife. Luckily I had a nail clipper in my backpack. The alarm siren went off several time. Never did figure out what to do with the card key Since I didn’t need it to get in. Overall if was a horrible experience. The only good thing was you were open till 7. You should also put a camera and remote access system on your overhead door to rescue stupid people who are there past 10 instead of telling them they will just be stuck like you told me.

arin l. | First Impressions |
Clasificación:

Suggestion: Trash cans in loading area. I noticed people leaving trash behind due to no garage can available. Otherwise great experience!

doug p. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jasminder G. | Overall Experience |
Clasificación:

I like u hall Rochester mi , very clean storage, wierment and exlent job very nice people and helpful god bliss them I be back in future Thanku Thanku so much

JAMES C. | First Impressions |
Clasificación:

Bethany and her team are top notch. She has the cleanest storage in Rochester Hills. The large unload bays make it easy to unload.

Jean B. | Overall Experience |
Clasificación:

Like the donation drop-off for household goods. Very convenient.

SALLY K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Rosalinda V. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

DARELENE D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Diane K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Brittany C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

mary l. | Overall Experience |
Clasificación:

It is really wonderful in today's climate to deal with professional, knowledgeable and pleasant staff at a well-run company. The staff was always courteous and I never waited longer than 2-3 minutes if that for assistance. My storage unit was excellent the whole time I had my valuables in storage...no leaks, no wet floors, all inside, climate controlled. And once I cleaned out and closed my unit the rat trap had no bugs and no rats. The place is clean, very well lighted, safe, secure! Well run place! Thank you!

John G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Craig M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

DARREN V. | First Impressions |
Clasificación:

Storage is nice. Check-in procedure was a little problematic. I was not happy with my truck rental. We were charged a $25 truck cleaning fee, but the truck was filthy when we picked it up. My wife had to wash the interior. It had a dirty mask left in it from previous rental!

Jeff K. | Overall Experience |
Clasificación:

Bethany and April and terry are fantastic - top notch experience

lynn s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

kayla d. | Overall Experience |
Clasificación:

Very pleasant customer service. Never had a problem with my whole 3.5 year rental. Very clean.

Mark L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Brian G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

jodie g. | Overall Experience |
Clasificación:

The entire staff is always super helpful and extremely polite. The location is convenient to where I live, the facility itself is safe, secure and they offer those carts which are super helpful. The loading/unloading area is well lit, I feel safe even when being there alone at night, have never had any issues. Would highly recommend this facility for any of your moving and/or storage needs.

Michele M. | Overall Experience |
Clasificación:

Staff was always very helpful.

Michael C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

angelo j. | Overall Experience |
Clasificación:

Great customer service, clean environment and professional staff!

Laurie S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Wayne C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

thomas d. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kaitlyn B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kathey A. | Overall Experience |
Clasificación:

The facility and employees were simply great! I was so greatful when my payment was due that they would even call and leave me a kind, simple reminder so I wouldn't receive a late fee.

Paul L. | Overall Experience |
Clasificación:

I had the end unit. It had a small leak in the wall.

MARLENE S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mary L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Derrick S. | Overall Experience |
Clasificación:

It was the staff and the mgmt that made me have a great experience. They were very helpful and kind.

Hannah R. | Overall Experience |
Clasificación:

Everyone at this location is amazing, always helpful and always smiling and willing to help

Robert W. | First Impressions |
Clasificación:

Great clean storage fair prices.

STEPHAN Z. | First Impressions |
Clasificación:

Sales person was great and attentive!

JILLIAN R. | First Impressions |
Clasificación:

Wonderful customer service! I rented a storage unit-Everything was explained and demonstrated to me.

Scott D. | First Impressions |
Clasificación:

Good people and very helpful, the availability was not as good as I was hoping but very satisfied at this early stage!

Tim S. | Overall Experience |
Clasificación:

Everything is great

Louann E. | Overall Experience |
Clasificación:

Secure and clean facility, friendly staff.

DARELENE D. | First Impressions |
Clasificación:

Noah provided excellent service, He is knowledgeable and personable. We have had many interactions with Noah and he has always displayed a positive attitude and provided top-notch service! Thanks!!

William C. | Overall Experience |
Clasificación:

Only issue is trying to talk with the local office via phone.

megan c. | Overall Experience |
Clasificación:

Great place.

Michelle M. | Overall Experience |
Clasificación:

Very happy with my experience.

Patricia S. | Overall Experience |
Clasificación:

Used the unit for 1.5 years. Never an issue, always clean and secure.

Alexandra C. | Overall Experience |
Clasificación:

Thank you for the great experience

amanda b. | Overall Experience |
Clasificación:

I felt comfortable leaving my belongings here during the construction of my house.

Paul C. | Overall Experience |
Clasificación:

Local team was awesome and helpful. They made me a happy customer.

Katrina B. | First Impressions |
Clasificación:

Very helpful

Olga B. | Overall Experience |
Clasificación:

Thank you this particular locations’ staff friendliness, courteous and efficient service.

Yahawa A. | Overall Experience |
Clasificación:

Terrific experience. Thank you!

THOMAS L. | First Impressions |
Clasificación:

Everything went fine, no hiccups. The gentleman who helped me thru the process of entering/accessing my storage space was very helpful, forgot his name.

David T. | Overall Experience |
Clasificación:

But your phone system is a disaster!

Myrna M. | Overall Experience |
Clasificación:

Easy transactions with pleasant, helpful people.

LAURA G. | Overall Experience |
Clasificación:

Clean, well lit. Staff is very helpful, pleasant, and accommodating. Would definitely recommend this facility!

Charles D. | Overall Experience |
Clasificación:

Would definitely use them again.

Andrew R. | First Impressions |
Clasificación:

great customer service

Nathan S. | Overall Experience |
Clasificación:

Noah just might be the best customer service rep I have ever dealt with. He’s so friendly, and his laugh is contagious. Will be coming back in the future.

ROBERT C. | Overall Experience |
Clasificación:

The facility hours were a little light for my husbands convenience, but he wants everything yesterday! A little planning goes along way. Everybody very nice at the front desk, will miss coming in.

David T. | First Impressions |
Clasificación:

Impressed with staff at Rochester hills in mi. Off hours phone service not so good,long waits but it works

Nicole V. | First Impressions |
Clasificación:

Everyone was helpful. There was a problem with my reservation, but they were able to sort it out and get me a storage unit. An employee helped me get boxes into my car. The facility is nice and clean.

Nick B. | Overall Experience |
Clasificación:

My only complaint is that I was told I would have a first-floor unit and received a second-floor unit without an elevator it is very inconvenient.

RYAN C. | Overall Experience |
Clasificación:

Great experience. Easy to close account. The associate who helped us was extremely polite and friendly. Great job!

ROGER P. | Overall Experience |
Clasificación:

Top shelf and convenient.

MARK S. | First Impressions |
Clasificación:

Staff did a great job walking me through the process!

James P. | Overall Experience |
Clasificación:

Staff was always rude at desk. Not helpful. I always had problems reaching by phone.

alyson b. | Overall Experience |
Clasificación:

Great facility and easy access to everything.

Roosevelt J. | Overall Experience |
Clasificación:

Staff was very helpful, and the storage unit was above average as to what I expected!!! Great job everyone!!

Pamela P. | First Impressions |
Clasificación:

Employees were all helpful and friendly.

Tamekqua M. | Overall Experience |
Clasificación:

None

Elizabeth H. | Overall Experience |
Clasificación:

The staff are very friendly and helpful. My property was secure and accessible. The location was close to home.

Thomas H. | Overall Experience |
Clasificación:

Best storage experience I've ever had. Loved the 24 hour access fob.

James C. | Overall Experience |
Clasificación:

n

Robert J. | Overall Experience |
Clasificación:

No additional comments

Philip H. | First Impressions |
Clasificación:

The young man that helped was was awesome!

Kyle M. | Overall Experience |
Clasificación:

Most of our belongings were covered in bird poop including a $1,500 tv screen that was ruined.

Michael J. | Overall Experience |
Clasificación:

Outstanding service and personnel!! Highly recommend!😀

James C. | Overall Experience |
Clasificación:

Entire staff was professional and helpful.

Mark G. | Overall Experience |
Clasificación:

Wonderful facility. Knowledgeable and professional employees.

RYAN C. | First Impressions |
Clasificación:

Very easy check in and employees did a great job explaining everything. So far a great experience.

frances b. | First Impressions |
Clasificación:

Highly Professional, friendly, helpful, informative.

daniel f. | Overall Experience |
Clasificación:

Very courteous and professional. I’m a repeat storage and rental customer. The best experience I’ve had at the facilities.

JOANNE D. | Overall Experience |
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I would definitely recommend this facility to others!

Dennis C. | Overall Experience |
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Local staff was helpful each time I was at the facility.

Christopher E. | Overall Experience |
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Garage doors and keypads to get in were a little tricky to get into- didn’t always work properly unless you did it “just right”

DIANA B. | Overall Experience |
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I would highly recommend this storage facility!! We used them for 2 years and they always exceeded our expectations.

Todd H. | Overall Experience |
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Worked great!

Francis M. | Overall Experience |
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had 4 units for 14 months and had no problems

dean t. | Overall Experience |
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Was great. Much better than the Big Box.

Rosalinda V. | First Impressions |
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Thank u!!!

Robert H. | Overall Experience |
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This location, services and the staff are the best in storage I have ever seen across NJ, NY, WA and MI. Top notch.

michelle c. | First Impressions |
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Great service

Christine K. | First Impressions |
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All the staff very helpful and NICE!

Jeremy L. | Overall Experience |
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Great staff and service.

Sherri S. | Overall Experience |
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Excellent facility. Staff friendly and helpful, indoor loading/unloading area is well designed for easy use by all types of vehicles. Plenty of carts available to use. Facility very clean and secure.

mary l. | Reservation |
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Priscilla is very thorough and patient and extremely helpful!

Rod K. | Overall Experience |
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Very good overall experience.

GARY W. | Overall Experience |
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it would be awesome if you could get the water tower painted !!!!!

Daquan S. | Overall Experience |
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Enjoyed easy access to move in and out

Gary K. | Overall Experience |
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The place was very nice. Wish the overhead door work work after hours. The staff is great.

Michael B. | Overall Experience |
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Staff is accommodating, pleasant and helpful. Will recommend and return!

Nancy S. | Overall Experience |
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Great experience which dumpsters were closer to units

William J. | Overall Experience |
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Our all access pass was a lie. Made it very difficult. 7pm?? Really?? Couldn't rent a truck for more than 1 day. Extremely unhelpful

Kimberly G. | Overall Experience |
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Very friendly, professional, and accommodating. It would be nice if you offered a grace period of 2-3 days for storage including U-Box. Overall great service.

Chris V. | Overall Experience |
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It was as expected

Christain T. | Overall Experience |
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Expensive is all

bill c. | Reservation |
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Awesome service

Michael C. | Overall Experience |
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Facility is well maintained and convenient. The carts you provided to transport our merchandise from our car/truck to the storage units was a blessing. Also being able to drive indoors was great

cheryl d. | Overall Experience |
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Awesome experience!

Arthur P. | Overall Experience |
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Vary good

Wendy B. | Overall Experience |
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Great facility! Would highly recommend.

Melita B. | Overall Experience |
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The two units we rented were clean and had easy access. The U-Haul staff were very professional and helpful. Would recommend anytime. Price was reasonable.

Raquel M. | Overall Experience |
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anissue with an employee who denied access to my storage unit to access how many boxes. He said I wasn't allowed back to the unit nor would he escort.Mgr Kristin(great) apologized but not the employee

daniel f. | Overall Experience |
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Long waits in line. The first billings were not being charged to my credit card and I was sent late notices. It is now resolved.

Allan P. | Overall Experience |
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awful service. overcharged $189 and still not refunded.

Haley H. | Overall Experience |
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The facility was always immaculate, secure, and I felt very comfortable leaving my things there. Overall a wonderful experience and I would recommend the facility to anyone looking for storage.

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