Nothing, Betheny and her team are awesome!!!!Gregory L.
Customer Reviews for U-Haul Moving & Storage of Rochester
Rochester Hills, MI 48306
(On the corner of Rochester Rd and Tienken Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Thomas T.
Thank you, worked out wellSandy S.
El cliente no dejó un comentario.Steven H.
My original equipment pickup location was Waterford, Mi. They didn't have correct equipment, weren't there the time their sign advertised, and didn't inform of the unavailability.Sandra G.
El cliente no dejó un comentario.Matthew B.
Picking up my rental was a huge pain. None of my reservation information was saved properly and it doubled the amount of time expected just to pick up a truck. This could be avoided by updating the tech used even just slightly.Joshua S.
El cliente no dejó un comentario.DARREN O.
El cliente no dejó un comentario.STEVEN S.
El cliente no dejó un comentario.Mark V.
El cliente no dejó un comentario.AMY ELIZABETH Y.
El cliente no dejó un comentario.VIKRAM P.
Nothing! Visit went great!!!JOSEPH WILLIAM-C S.
Keep it upKESZI KIYETTA J.
Everything went smoothly from pick up to return. Quick, fast customer service.HARROLD LEE A.
El cliente no dejó un comentario.STUART ANTON J.
I always have excellent service at the Rochester Hills Uhaul location. GraciasJanicemarie G.
This is a great place. The staff is always helpful and friendly.David S.
El cliente no dejó un comentario.Luigi D.
Everything has been good from start to finish. No issues!Wendell C. | Overall Experience
Great Job! Very much appreciate your service!GREGORY ALLEN L.
The windshield had a crack in it. There was a sticker on that it had been acknowledged by Uhaul from a former customer. The windshield should've be replaced before sending it back on the road.JOANN MARIE H.
Owner works to help the customer. She is flexible and looks to give the customer the most for their money and time.Daralene L.
This time is my first experience using U+Haul. It was a good time, and the staff was very kind. I have a plan to use U+Haul next month, and I will gladly use Rochester Hills U+Haul again. ¡Gracias!JINWOO B.
El cliente no dejó un comentario.TIMOTHY STEPHEN H.
Rented a car hauler- bethany helped me out. She was great! Will definitely be back!Martin N.
I did not stay the full last month. It would be nice to be refunded for the 3 weeks I was not there.Ashlee Morgan E. | Overall Experience
We did late drop off and were charged an extra $20 but we were told if we checked out on our phone we wouldn't be charged. I did check out but was charged.JOHN MICHAEL C.
They were as helpful as they could be. And it was still a mess.JACQUELINE H.
The owner, Noah went above and beyond to make me a satisfied customer. I have rented U-Haul's several times in my life and I have never had someone so polite and attentive. He helped me out with an issue and made sure I had a great rental experience. I really couldn't have asked for more. Thanks Noah.ANDREW RAYMOND O.
El cliente no dejó un comentario.Mikayla B.
El cliente no dejó un comentario.Craig K.
El cliente no dejó un comentario.JAE-HWAN L.
26 foot truck seemed tired.ERIC SEAN F.
El cliente no dejó un comentario.Anthony H.
Very secure and convenient for me to enter alone at various times of the day. Well maintained with bathroom facilities available, and a spot to leave no longer wanted items that others might need…CONNIE H. | Overall Experience
El cliente no dejó un comentario.Kurt S.
El cliente no dejó un comentario.Gregory B.
El cliente no dejó un comentario.Brooke J.
El cliente no dejó un comentario.Antonio V.
The General Manager was amazing. She went above and beyond!!Johnny D.
The lady that checked me in, was not only helpful and friendly, but she was assisting multiple customers simultaneously better than most people could assist one. she also fixed my lights later The guy that hooked up my trailer was friendly The lady who met me in the lot to return was also friendly and helpfulMICHAEL Z.
The website would not allow me to do the after hours return as it would not recognize my location despite approval to do so. I was charged $20 that I don't believe I should have been charged.DEREK J.
Great service, the only confusing part which I believe has to improve is the automatic checking in using the phone, I ended asking for helpJose-Luis R.
El cliente no dejó un comentario.MICHELLE DENISE H.
Nice staff & nice clean well running truckDeborah M.
El cliente no dejó un comentario.avinaschander M.
Very good service from UHaul. The only negative would be for the add on help. I contacted Mighty Men Movers however they were not available at the time requested. The representative who contacted me said he had to have confirmation # in order to cancel. NOT true. No one helped us move and we were charged for the service!GLENN ROBERT P.
El cliente no dejó un comentario.JAMES C.
El cliente no dejó un comentario.JASON H.
Noah did an excellent jobKarl B.
Nothing I can think of. Great overall experience. I will be a repeat customer many times. Appreciate the after hours truck drop off.DOUGLAS H.
You could make it more obvious on the outside of the building where to drop the keys after hours. It took me about 20 minutes in the dark to find it. Otherwise, the rental went well, and this is a really great location. ¡Gracias!Michelle H.
El cliente no dejó un comentario.CHERYL ANN H.
El cliente no dejó un comentario.JOHN L.
El cliente no dejó un comentario.LAUREN ELIZABETH Y.
Great customer service. After arriving and logging in, the system said we didn't have a reservation. We went inside and was promptly taken care of and we were on our way. We didn't get the moving blankets we rented but were given a discount for the inconvenience.Kurt G.
El cliente no dejó un comentario.Andrew S.
The door to opening up the back of the truck is jammed on the tracks and hard to open. The truck has an acceleration problem. It was manageable i've driven U-Haul trucks before but you might want to do a check up on this truckGail G.
El cliente no dejó un comentario.LAWRENCE JAMES H.
El cliente no dejó un comentario.Stuart J.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Eric M.
Very good rental, staff was knowledgeable and very helpful and location/facility made process go smoothly.Robert J.
El cliente no dejó un comentario.Mark N.
the truck leaked water on passenger side > i was soaking wet for hours. the location and personal were outstanding. we turned it in at midnight there was no one to tell about leaking and i was too tired.SUE CLARK P.
I had originally scheduled to pick up my truck on Sunday before the location opened. When I showed up at 7 AM, I was unable to pick it up and had to come back at nine, which cost me a little over two hours of moving time. When I showed up, the owner said he forgot to open the store online and that was why I couldn't pick it up originally. The check in process was smooth, But when I received the truck, they had grabbed the wrong one and mileage and gas was off. The owner had to go back in, re-check me in to give me the correct truck, and then I could leave. Overall, it took about 45 minutes from when I showed up at 9 AM. Everyone was nice and I do believe they were honest mistakes, but it was very unorganized and overall a very unpleasant experience.Mark M.
The GM of this store was very helpful!! She was very polite and I really appreciated all the help we was given.LAQUALA T.
The Staff is the best . Great customer service every time I have used them.Philip H.
I wish I could add a comment for improvement but, honestly, this is a smoothly run operation. My experience was personal, customer oriented, fast, and efficient.Richard R.
El cliente no dejó un comentario.Jeffrey B.
El cliente no dejó un comentario.Mark A.
El cliente no dejó un comentario.Suzette G.
El cliente no dejó un comentario.nick b. | Overall Experience
El cliente no dejó un comentario.Garry S.
El cliente no dejó un comentario.Ann S.
Windshiled was VERY DIRTY, bug splattered and very hard to see out of. Mileage on my contract was one mile off the mileage on the vehicle, and when you are required to pay for mileage this should be accurate. .Claire B.
Was charged $15 for gas when vehicle was returned with same amount of gas in vehicle when picked up. Rip-offDavid G.
El cliente no dejó un comentario.Michael K.
Very pleased! Thanks Bethany!!MATTHEW CARL H.
Everything was great but my lamp was broken when it arrived.Saurabh B.
El cliente no dejó un comentario.Tom A.
El cliente no dejó un comentario.Andrea W.
El cliente no dejó un comentario.Brian K.
Great job by everyone I had contact with. Service, communication and even pricing were all well taken care of.Michael W.
El cliente no dejó un comentario.Kevin P.
El cliente no dejó un comentario.KURT WILLIAM S.
Noah is ALWAYS so friendly and professional. We love this location and rent from it several times a year.Jeffrey S.
El cliente no dejó un comentario.Jean F.
Always professional and friendlyTHOMAS WAYNE C.
I rented an 8x5 enclosed trailer. It was clean and performed well. I was concerned about the hitch on the trailer, however, which was badly worn and had a severe stress fracture. I pointed it out to the attendant when I returned the trailer and he said he would have someone deal with it. Hopefully it gets fixed or replaced before it is rented again.Leonard K.
El cliente no dejó un comentario.B P.
El cliente no dejó un comentario.Leah S.
El cliente no dejó un comentario.Hans L.
El cliente no dejó un comentario.Paul L.
Very friendly staff and quick turnaround on return.LAURA MARIE W.
Usually rent a trailer a few times a year (Covid permitting) for certain week end events. Suits my needs perfectly and saves me the expense of ownership and storage. Love you guys!!John M.
For being understaffed, location does a great job with clients.Dawn C.
Friendly staff, and easy access to the truck and return.Yen-Ju L.
Noah was awesome, great customer service.Walter G.
El cliente no dejó un comentario.Charles H.
El cliente no dejó un comentario.EDWARD NORMAN V.
Work done on time and at quoted price, added hitch ball to order with no problem.Brian C.
Noah is always fantastic, really appreciate how friendly and helpful Cynthia was!Stephen S.
El cliente no dejó un comentario.Kenneth K. | Overall Experience
A young man whose name is Noah works at the location where my units ( 7 of them at one time) in Rochester MI on Rochester Rd. NOAH, was extremely helpful and always a big smile and he remembered my name calling me Mr Taylor whenever I walked into the office/sales area He always had a sympathetic ear for the perils of one moving from a huge house and downsizing. If I owned a business I would hire him and promote him... his kindness and politeness will never be forgotten. Sincerely, Glenn Taylorglenn t. | Overall Experience
Storage is well maintained and secure. Have used this location multiple times for my short term need for additional storage space. Will use it again.John P. | Overall Experience
Pleasantly surprisedJulie R. | Overall Experience
El cliente no dejó un comentario.Daniel C. | Overall Experience
Graciasmurt o. | First Impressions
We stored our daughters belongings for college at the storage unit over the summer. It was well lit, well maintained and would definitely be backLee W. | Overall Experience
Thank you for awesome.Ginalashawn S. | Overall Experience
El cliente no dejó un comentario.Keith J. | Overall Experience
Need an elevator!donna F. | First Impressions
El cliente no dejó un comentario.MARK S. | Overall Experience
The customer service person on 8/2 was VERY patient and helpful as he explained the process. (Sorry, I can't remember his name.) Kevin in the storage facility was very earnest and helpful too. Both these guys were young and I was impressed that they were well trained.Karenmarie L. | First Impressions
The storage hours should be 24/7 with no extra charge for that.Judith C. | Overall Experience
Michael was very helpful, I would definitely recommend this location to my friends and family.Catherine B. | First Impressions
Bethany was very helpful and a pleasure to work with.Amina A. | First Impressions
El cliente no dejó un comentario.Alexander M. | Online Move In
Bethany was very friendly, efficient and solution oriented. A pleasure especially when customer service at most companies seems to be lacking. Very appreciative and grateful for her professionalism.Elizabeth C. | First Impressions
El cliente no dejó un comentario.NANCY JOAN W. | First Impressions
El cliente no dejó un comentario.Bruce H. | Overall Experience
The people here were always helpful. We never had any problem getting into our units. We also purchased many boxes and other items from this location. They had everything we needed.Leslie H. | Overall Experience
Very clean, good smelling and always good temperatures in this storage facility. Would highly recommendlauren K. | Overall Experience
El cliente no dejó un comentario.Dorene T. | First Impressions
El cliente no dejó un comentario.NANCY JOAN W. | First Impressions
NinJUDLEY G. | Overall Experience
El cliente no dejó un comentario.Lori F. | Overall Experience
El cliente no dejó un comentario.Raymond K. | Online Move In
Excellent facility and I would recommend U-haul storage to anyone.janet S. | Overall Experience
El cliente no dejó un comentario.GEOFFREY W. | Overall Experience
El cliente no dejó un comentario.James N. | Overall Experience
El cliente no dejó un comentario.Marcella P. | Overall Experience
El cliente no dejó un comentario.Dale F. | Overall Experience
El cliente no dejó un comentario.susan a. | First Impressions
El cliente no dejó un comentario.DARREN V. | Overall Experience
El cliente no dejó un comentario.Chris W. | Overall Experience
Working w the staff there was a smooth and friendly experience. In the stress of moving from my home of 42 years, U Haul was the easiest and most efficient company to work w out of all the companies I had to contact in regard to this move.carol m. | First Impressions
El cliente no dejó un comentario.Brian H. | First Impressions
El cliente no dejó un comentario.Jerica A. | Overall Experience
El cliente no dejó un comentario.zyshonne b. | Online Move In
When I was getting ready to move out there were no available carts, had to postpone my move out date until carts became availableMichaels C. | Overall Experience
El cliente no dejó un comentario.Kerry P. | Overall Experience
El cliente no dejó un comentario.Leslie H. | First Impressions
El cliente no dejó un comentario.Robert Y. | First Impressions
El cliente no dejó un comentario.Diana C. | Overall Experience
Building was confusing, no signs where to go. Couldn't get into unit due to error in with check in device. Can't use my own lock.Aaron K. | Online Move In
El cliente no dejó un comentario.martkeshia g. | Overall Experience
El cliente no dejó un comentario.Sean H. | First Impressions
I used to work for Uhaul so this will be biased. The basic service was fine. There's too much swiping and card reading and doors for my taste, but I get it. The counter is where the break is and always will be. No one knew how to use the door device, it took some time to figure out if it was the right one and if it even worked or not. Hire people and pay them accordingly so someone can be at the counter at all times and people can be out in the lot at the same time helping people. You guys never paid people for the amount of work you dump on them, and let them unionize if they want to Joe. I was offered a job if I wanted it, but really would not want to work for such a megalomaniacal greedy behemoth where the shareholders are more important than the workers. Sadly it is how all future corporations will be. Tell Bezos the same thing at your next rich guy meeting. I went down the road to a more economical storage facility in the end.Daniel E. | Overall Experience
El cliente no dejó un comentario.Wayne F. | Overall Experience
El cliente no dejó un comentario.Rachel R. | Overall Experience
Clean, convenient and secure. It was everything I needed.Matthew K. | Overall Experience
Bethany was great managing and handling multiple customers at a time at the Rochester Hills, MI facility.edward j. | Overall Experience
I cant Believe I lost All my stuff for 70 dollars and still owe a balance 😭Chanel L. | Overall Experience
El cliente no dejó un comentario.Anthony D. | Overall Experience
El cliente no dejó un comentario.Zachary D. | Online Move In
I couldn’t ask for a better experience I had to switch from another storage area to this one it was clean it was affordable it was convenient five starsAndrea P. | Overall Experience
El cliente no dejó un comentario.Mike c. | Overall Experience
Great facility and would use it again if needed. Excellent experience. GraciasMark G. | Overall Experience
El cliente no dejó un comentario.MATIAS G. | Overall Experience
El cliente no dejó un comentario.BILLY PAUL S. | First Impressions
Michael was very helpful!ROBERT D. | First Impressions
Staff was very courteous and helpful.Phil H. | First Impressions
waiting on a correction to my account as I never moved out.... other than that, I will stay on top of the correction to see that the error is fixedgaile k. | First Impressions
Awesome Service & StaffGinalashawn S. | First Impressions
My only comment would be that the office person should have shown us to the unit and showed us how to swipe in and out. I'm still not sure if I did it right.Brenda E. | First Impressions
Storage is nice. Check-in procedure was a little problematic. I was not happy with my truck rental. We were charged a $25 truck cleaning fee, but the truck was filthy when we picked it up. My wife had to wash the interior. It had a dirty mask left in it from previous rental!DARREN V. | First Impressions
El cliente no dejó un comentario.Brian G. | First Impressions
Great clean storage fair prices.Robert W. | First Impressions
Sales person was great and attentive!STEPHAN Z. | First Impressions
Staff did a great job walking me through the process!MARK S. | First Impressions
Employees were all helpful and friendly.Pamela P. | First Impressions
The young man that helped was was awesome!Philip H. | First Impressions
Great servicemichelle c. | First Impressions
All the staff very helpful and NICE!Christine K. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
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