Comentarios del cliente para U-Haul Moving & Storage of Rochester

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Rochester

Grado total:

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Rosalindaandrea V.
Grado:

El cliente no dejó un comentario.

Barbara M.
Grado:

El cliente no dejó un comentario.

RObin J.
Grado:

Nothing. The employees there were amazing and so helpful. It was a perfect experience. I wish I had gotten everyone's names because they were great.

Kathey A. | Overall Experience |
Grado:

The facility and employees were simply great! I was so greatful when my payment was due that they would even call and leave me a kind, simple reminder so I wouldn't receive a late fee.

Paul L. | Overall Experience |
Grado:

I had the end unit. It had a small leak in the wall.

Mickie M.
Grado:

El cliente no dejó un comentario.

Craig W.
Grado:

El cliente no dejó un comentario.

Michael K.
Grado:

El cliente no dejó un comentario.

Toddanthony H.
Grado:

I've used this location several times. They are awesome staff and are very friendly

Jessica M.
Grado:

Fast and friendly service....thank you

Donald R.
Grado:

El cliente no dejó un comentario.

David R.
Grado:

I rented a trailer and once I got home , the door wouldn't fully close. I had to return it , but they switched the trailer out quickly and discounted a few dollars. All was good again.

Scott W.
Grado:

Every thing and everyone was professional, prompt, and satisfying

Scott K.
Grado:

The customer service representative we dealt with during our experience was incredibly rude. He kept reading through portions of the contract and agreement faster than we could comprehend, and it seemed as though he was trying to force us into certain options for insurance, gas, etc. The truck itself was fine, but next time I think we’ll consider Penske or another competitive brand because of how poorly we were treated by Uhaul employees.

anthony J.
Grado:

El cliente no dejó un comentario.

James V.
Grado:

El cliente no dejó un comentario.

Cheryl M.
Grado:

Super nice and friendly staff

Thomas W.
Grado:

El cliente no dejó un comentario.

Brian M.
Grado:

Excellent experience. The staff were knowledgeable and helpful. Everything was on-time and in perfect working order. U-Haul of Rochester is the best.

Nicholasalexande S.
Grado:

El cliente no dejó un comentario.

Michael K.
Grado:

Service was excellent.

Janusz K.
Grado:

El cliente no dejó un comentario.

Gregory F.
Grado:

El cliente no dejó un comentario.

Jeffreypaul D.
Grado:

El cliente no dejó un comentario.

Stepheneric K.
Grado:

El cliente no dejó un comentario.

David H.
Grado:

El cliente no dejó un comentario.

Amish D.
Grado:

El cliente no dejó un comentario.

Louis M.
Grado:

Very good and prompt service. Friendly staff, very helpful in the yard.

Mazensami A.
Grado:

El cliente no dejó un comentario.

Mike S.
Grado:

Digital experience was great, love the website and experience there. The staff and people at the Rochester location, particularly the young gentlemen helping me was above reproach. Kudos to him and the employees at this location

DENNIS M.
Grado:

Very friendly and prompt service. Happy to rent from this location anytime!

Samuelbradford H.
Grado:

Best Uhaul location anywhere

Gregoryrobert S.
Grado:

Let me know before the day of the change

Fadi K.
Grado:

El cliente no dejó un comentario.

Williamelton K.
Grado:

El cliente no dejó un comentario.

Cynthia P.
Grado:

Nothing to add. I had a great experience and will use you again if needed and will tell others to use you.

Michael B.
Grado:

Great service at pickup and drop off. Sorry I for got his name, but excellent support and service.

Robert K.
Grado:

Don't see why you have to go through all that BS with an app when dropping off after hours. You got it back 2 days early to rent out. No personnel or time of yours was involved either. Should be drop the keys and go. You check it in.

MARLENE S. | Overall Experience |
Grado:

El cliente no dejó un comentario.

Michelle M.
Grado:

El cliente no dejó un comentario.

Bettyjean O.
Grado:

i didn't mind the truck being a little dirty due to weather. But i would have appreciated it if the windows were clean. I washed them when i got to my house. The employees were friendly and helpful.

Russellrichard H.
Grado:

El cliente no dejó un comentario.

David R.
Grado:

Some more signage for check in and pickup . Otherwise very efficient set up

Barry V.
Grado:

El cliente no dejó un comentario.

Girish-Kumara A.
Grado:

Friendly staff, good service

Alicia M.
Grado:

Hire people who know how to do there job. I went to this location and was told to go to another location. When I went to the other location I was told they did not have my truck and sent me back to thus location. On my way back I called ahead to make sure my truck was indeed there and I had to wait 10 minutes before anyone picked up my call. I wasted 30 minutes of my time all because the girl at this location did not do her job, she just looked at my reservation number and told me I was at the wrong location. She didn’t bother looking up my name, she just sent me away.

jamesa M.
Grado:

Staff was exceptional!

Robert W.
Grado:

Liz, Noah, and others went above and beyond to help me get it all together so I could help a friend in need. Their efforts saved the day. Highly recommend each member of this team.

Stephen S.
Grado:

El cliente no dejó un comentario.

Lee M.
Grado:

Liz was a great help in finding me a truck and getting me set up for the move. Thank you very much!

Lillian L.
Grado:

El cliente no dejó un comentario.

William P.
Grado:

El cliente no dejó un comentario.

CHRISTOPER L.
Grado:

Noah At the Michigan location on Rochester rd was awesome and courteous

Vicki C.
Grado:

El cliente no dejó un comentario.

Rhonda K.
Grado:

El cliente no dejó un comentario.

William D.
Grado:

Nothing, it was wonderful!!!

David D.
Grado:

Everything was quick and professional.

Mary L. | Overall Experience |
Grado:

El cliente no dejó un comentario.

Colineric H.
Grado:

El cliente no dejó un comentario.

Richard P.
Grado:

El cliente no dejó un comentario.

Todd A.
Grado:

El cliente no dejó un comentario.

Keithlamar B.
Grado:

Everything was straight forward.it is very important for the customer to know it is more efficient to reserve a uhaul in advance to make sure that they secure a spot.

Stephen L.
Grado:

Review truck features (emergency brake, emergency flashers, manual lights. Etc.)

Darren H.
Grado:

El cliente no dejó un comentario.

Casey C.
Grado:

El cliente no dejó un comentario.

Roz C.
Grado:

Excellent service and efficient!!

Derrick S. | Overall Experience |
Grado:

It was the staff and the mgmt that made me have a great experience. They were very helpful and kind.

LEE T.
Grado:

El cliente no dejó un comentario.

Scott C.
Grado:

El cliente no dejó un comentario.

Richard S.
Grado:

El cliente no dejó un comentario.

Mary L.
Grado:

Nothing! Every time I come in the women at the counter are so professional and knowledgeable and very pleasant.

Jack M.
Grado:

El cliente no dejó un comentario.

Jon S.
Grado:

RV wasn't swept out. Chris was an awesome employee with great customer service. Store Manager was great too!

Richard C.
Grado:

My comments do not reflect the Rochester location where I picked up my trailer. When I initially placed my order, I requested the Clarkston Road (Lake Orion, MI) location. Trailers were not available and your system routed me to the Church Street (Lake Orion, MI) location which I accepted. I received the email confirmation of my order and figured all was well. When I went to the Church Street location that morning to pick up my equipment, the representative there informed me that there were no trailers available. I showed her the email confirmation and she implied that I failed to contact their office to verify my order. I stated that my email confirmation of my order implied that the equipment that I requested would be available. She was able to find a location that had trailers and transferred my order to the Rochester location which I've used before and have had no issues before. Instead of an 8 mile round trip to get the equipment ended up being a 30 mile trek which isnt a big deal but still an annoyance. My complaints are as follows: 1) the representative at the Church Street office insisted that my lack of follow-up is my own fault and that regardless of the email confirmation that I received, it was careless of me not to follow up. 2) If the equipment that I ordered was not available at the Church St location, I would have expected an email, text, or phone call which I never received. 3) I turned in the trailer at the Rochester location and a young gentleman disconnected the trailer, signed me in, and told me that my receipt will be sent via email which I have yet to receive. I feel somewhere in your electronic communication, something is broken. The annoying representative at the Church St office told me that a voicemail was left for me and a text as well as email was sent to me regarding the lack of trailers. I never received any notifications. After I turned in the trailer, the rep indicated that a receipt will be sent via email - its been 24 hours and nothing has been received. Just so other customers of yours do not get annoyed , have your IT folks verify that your online systems and notifications are being sent as they're supposed to.

Richard M.
Grado:

great service. Couldn't have been better

Timothy K.
Grado:

El cliente no dejó un comentario.

Teresa M.
Grado:

The trucks windows were filthy, the side mirrors were the same. Tail lights were hard to see and at night the headlights looked dull.

Hannah R. | Overall Experience |
Grado:

Everyone at this location is amazing, always helpful and always smiling and willing to help

Kathleen F.
Grado:

El cliente no dejó un comentario.

Inmar J T.
Grado:

El cliente no dejó un comentario.

Bennet B.
Grado:

El cliente no dejó un comentario.

John C.
Grado:

El cliente no dejó un comentario.

Kenneth E.
Grado:

Everyone friendly and efficient! Special thank you to Noah! Great Job. Thanks, Ken

Joseph H.
Grado:

El cliente no dejó un comentario.

Casonodavoren T.
Grado:

Experience was quick and efficient.

Robert W. | First Impressions |
Grado:

Great clean storage fair prices.

Marissa Y.
Grado:

El cliente no dejó un comentario.

Robert W.
Grado:

Keep up the great job service staff was great friendly and caring.

Kenneth J.
Grado:

Outstanding service, friendly staff, quick hook, perfect!

David G.
Grado:

El cliente no dejó un comentario.

MERTON E.
Grado:

El cliente no dejó un comentario.

Thomas C.
Grado:

El cliente no dejó un comentario.

Ivan S.
Grado:

The whippers needs to be replaced

Roger S.
Grado:

El cliente no dejó un comentario.

Geoffrey Z.
Grado:

El cliente no dejó un comentario.

Reese S.
Grado:

A

Scott R.
Grado:

Always very easy to get in, out and back to this location. Even a gas station across the street if you need to top off vehicle.

Briandennis M.
Grado:

El cliente no dejó un comentario.

STEPHAN Z. | First Impressions |
Grado:

Sales person was great and attentive!

Sharon O.
Grado:

El cliente no dejó un comentario.

Jason M.
Grado:

El cliente no dejó un comentario.

ALEXANDRA C.
Grado:

El cliente no dejó un comentario.

Ben-Jon B.
Grado:

Staff at this location are top-notch professionals. Thank you, Noah, for always having a smile to share. We are fortunate to have this UHaul facility and team as part of our community.

Jeffreycharles P.
Grado:

El cliente no dejó un comentario.

Scott M.
Grado:

Free Coffee??. Everything was great and all the staff were superb. And, both the truck and the storage unit were great.

Kenneth J.
Grado:

Outstanding service at the Rochester MI location. Everyone was friendly and outgoing. I would highly recommend this U-Haul location to everyone.

Stevendouglas A.
Grado:

This is the best rental experience I’ve ever had. I use this location frequently and the staff is always helpful, cheery and professional. I highly recommend this Uhaul location. Even if you have to drive a little further, do it...it’s worth it. They have everything for moving and shipping !

Merton E.
Grado:

Very helpful, process was almost too easy.

JILLIAN R. | First Impressions |
Grado:

Wonderful customer service! I rented a storage unit-Everything was explained and demonstrated to me.

Scott D. | First Impressions |
Grado:

Good people and very helpful, the availability was not as good as I was hoping but very satisfied at this early stage!

Tim S. | Overall Experience |
Grado:

Everything is great

Louann E. | Overall Experience |
Grado:

Secure and clean facility, friendly staff.

DARELENE D. | First Impressions |
Grado:

Noah provided excellent service, He is knowledgeable and personable. We have had many interactions with Noah and he has always displayed a positive attitude and provided top-notch service! Thanks!!

William C. | Overall Experience |
Grado:

Only issue is trying to talk with the local office via phone.

megan c. | Overall Experience |
Grado:

Great place.

Michelle M. | Overall Experience |
Grado:

Very happy with my experience.

Patricia S. | Overall Experience |
Grado:

Used the unit for 1.5 years. Never an issue, always clean and secure.

Alexandra C. | Overall Experience |
Grado:

Thank you for the great experience

amanda b. | Overall Experience |
Grado:

I felt comfortable leaving my belongings here during the construction of my house.

Paul C. | Overall Experience |
Grado:

Local team was awesome and helpful. They made me a happy customer.

Katrina B. | First Impressions |
Grado:

Very helpful

Olga B. | Overall Experience |
Grado:

Thank you this particular locations’ staff friendliness, courteous and efficient service.

Yahawa A. | Overall Experience |
Grado:

Terrific experience. Thank you!

THOMAS L. | First Impressions |
Grado:

Everything went fine, no hiccups. The gentleman who helped me thru the process of entering/accessing my storage space was very helpful, forgot his name.

David T. | Overall Experience |
Grado:

But your phone system is a disaster!

Myrna M. | Overall Experience |
Grado:

Easy transactions with pleasant, helpful people.

LAURA G. | Overall Experience |
Grado:

Clean, well lit. Staff is very helpful, pleasant, and accommodating. Would definitely recommend this facility!

Charles D. | Overall Experience |
Grado:

Would definitely use them again.

Andrew R. | First Impressions |
Grado:

great customer service

Nathan S. | Overall Experience |
Grado:

Noah just might be the best customer service rep I have ever dealt with. He’s so friendly, and his laugh is contagious. Will be coming back in the future.

ROBERT C. | Overall Experience |
Grado:

The facility hours were a little light for my husbands convenience, but he wants everything yesterday! A little planning goes along way. Everybody very nice at the front desk, will miss coming in.

David T. | First Impressions |
Grado:

Impressed with staff at Rochester hills in mi. Off hours phone service not so good,long waits but it works

Nicole V. | First Impressions |
Grado:

Everyone was helpful. There was a problem with my reservation, but they were able to sort it out and get me a storage unit. An employee helped me get boxes into my car. The facility is nice and clean.

Nick B. | Overall Experience |
Grado:

My only complaint is that I was told I would have a first-floor unit and received a second-floor unit without an elevator it is very inconvenient.

RYAN C. | Overall Experience |
Grado:

Great experience. Easy to close account. The associate who helped us was extremely polite and friendly. Great job!

ROGER P. | Overall Experience |
Grado:

Top shelf and convenient.

MARK S. | First Impressions |
Grado:

Staff did a great job walking me through the process!

James P. | Overall Experience |
Grado:

Staff was always rude at desk. Not helpful. I always had problems reaching by phone.

alyson b. | Overall Experience |
Grado:

Great facility and easy access to everything.

Roosevelt J. | Overall Experience |
Grado:

Staff was very helpful, and the storage unit was above average as to what I expected!!! Great job everyone!!

Pamela P. | First Impressions |
Grado:

Employees were all helpful and friendly.

Tamekqua M. | Overall Experience |
Grado:

None

Elizabeth H. | Overall Experience |
Grado:

The staff are very friendly and helpful. My property was secure and accessible. The location was close to home.

Thomas H. | Overall Experience |
Grado:

Best storage experience I've ever had. Loved the 24 hour access fob.

James C. | Overall Experience |
Grado:

n

Robert J. | Overall Experience |
Grado:

No additional comments

Philip H. | First Impressions |
Grado:

The young man that helped was was awesome!

Kyle M. | Overall Experience |
Grado:

Most of our belongings were covered in bird poop including a $1,500 tv screen that was ruined.

Michael J. | Overall Experience |
Grado:

Outstanding service and personnel!! Highly recommend!😀

James C. | Overall Experience |
Grado:

Entire staff was professional and helpful.

Mark G. | Overall Experience |
Grado:

Wonderful facility. Knowledgeable and professional employees.

RYAN C. | First Impressions |
Grado:

Very easy check in and employees did a great job explaining everything. So far a great experience.

frances b. | First Impressions |
Grado:

Highly Professional, friendly, helpful, informative.

daniel f. | Overall Experience |
Grado:

Very courteous and professional. I’m a repeat storage and rental customer. The best experience I’ve had at the facilities.

JOANNE D. | Overall Experience |
Grado:

I would definitely recommend this facility to others!

Dennis C. | Overall Experience |
Grado:

Local staff was helpful each time I was at the facility.

Christopher E. | Overall Experience |
Grado:

Garage doors and keypads to get in were a little tricky to get into- didn’t always work properly unless you did it “just right”

DIANA B. | Overall Experience |
Grado:

I would highly recommend this storage facility!! We used them for 2 years and they always exceeded our expectations.

Todd H. | Overall Experience |
Grado:

Worked great!

Francis M. | Overall Experience |
Grado:

had 4 units for 14 months and had no problems

dean t. | Overall Experience |
Grado:

Was great. Much better than the Big Box.

Rosalinda V. | First Impressions |
Grado:

Thank u!!!

Robert H. | Overall Experience |
Grado:

This location, services and the staff are the best in storage I have ever seen across NJ, NY, WA and MI. Top notch.

michelle c. | First Impressions |
Grado:

Great service

Christine K. | First Impressions |
Grado:

All the staff very helpful and NICE!

Jeremy L. | Overall Experience |
Grado:

Great staff and service.

Sherri S. | Overall Experience |
Grado:

Excellent facility. Staff friendly and helpful, indoor loading/unloading area is well designed for easy use by all types of vehicles. Plenty of carts available to use. Facility very clean and secure.

mary l. | Reservación |
Grado:

Priscilla is very thorough and patient and extremely helpful!

Rod K. | Overall Experience |
Grado:

Very good overall experience.

GARY W. | Overall Experience |
Grado:

it would be awesome if you could get the water tower painted !!!!!

Daquan S. | Overall Experience |
Grado:

Enjoyed easy access to move in and out

Gary K. | Overall Experience |
Grado:

The place was very nice. Wish the overhead door work work after hours. The staff is great.

Michael B. | Overall Experience |
Grado:

Staff is accommodating, pleasant and helpful. Will recommend and return!

Nancy S. | Overall Experience |
Grado:

Great experience which dumpsters were closer to units

William J. | Overall Experience |
Grado:

Our all access pass was a lie. Made it very difficult. 7pm?? Really?? Couldn't rent a truck for more than 1 day. Extremely unhelpful

Kimberly G. | Overall Experience |
Grado:

Very friendly, professional, and accommodating. It would be nice if you offered a grace period of 2-3 days for storage including U-Box. Overall great service.

Chris V. | Overall Experience |
Grado:

It was as expected

Christain T. | Overall Experience |
Grado:

Expensive is all

bill c. | Reservación |
Grado:

Awesome service

Michael C. | Overall Experience |
Grado:

Facility is well maintained and convenient. The carts you provided to transport our merchandise from our car/truck to the storage units was a blessing. Also being able to drive indoors was great

cheryl d. | Overall Experience |
Grado:

Awesome experience!

Arthur P. | Overall Experience |
Grado:

Vary good

Wendy B. | Overall Experience |
Grado:

Great facility! Would highly recommend.

Melita B. | Overall Experience |
Grado:

The two units we rented were clean and had easy access. The U-Haul staff were very professional and helpful. Would recommend anytime. Price was reasonable.

Raquel M. | Overall Experience |
Grado:

anissue with an employee who denied access to my storage unit to access how many boxes. He said I wasn't allowed back to the unit nor would he escort.Mgr Kristin(great) apologized but not the employee

daniel f. | Overall Experience |
Grado:

Long waits in line. The first billings were not being charged to my credit card and I was sent late notices. It is now resolved.

Allan P. | Overall Experience |
Grado:

awful service. overcharged $189 and still not refunded.

Haley H. | Overall Experience |
Grado:

The facility was always immaculate, secure, and I felt very comfortable leaving my things there. Overall a wonderful experience and I would recommend the facility to anyone looking for storage.

No reviews have been submitted for this location.

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