Comentarios del cliente para U-Haul Moving & Storage of Rochester

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Rochester

Grado total:

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Robert Z. en

Grado:

El cliente no dejó un comentario.

amanda b. en

Grado:

I felt comfortable leaving my belongings here during the construction of my house.

Keelymichele B. en

Grado:

El cliente no dejó un comentario.

Joseph A. en

Grado:

Everything was perfect. Noah was extremely helpful!

Randall B. en

Grado:

El cliente no dejó un comentario.

David M. en

Grado:

Very helpful staff helping me return the equipment

Gabor M. en

Grado:

El cliente no dejó un comentario.

Scott R. en

Grado:

This location in Rochester is incredible, I was very stressed out due to moving. U-Haul accommodated me with a nice truck, great service, very efficient. Thank you!

Brian W. en

Grado:

El cliente no dejó un comentario.

Glennbradford T. en

Grado:

El cliente no dejó un comentario.

Donald V. en

Grado:

Everything was perfect!!

Grant F. en

Grado:

El cliente no dejó un comentario.

Paul C. en

Grado:

Local team was awesome and helpful. They made me a happy customer.

Tessamarie B. en

Grado:

El cliente no dejó un comentario.

Mark G. en

Grado:

No additional straps are available as described on the "appliance dolly" No method to lock the integrated strap for tightness around the appliance. Seems like a safety hazard to me. This location appears to be under staffed whenever I have been there. At least for peak hours.

David T. en

Grado:

El cliente no dejó un comentario.

Michael-Tung M. en

Grado:

The rental process was simple and expeditious. I had booked online and checked in online the evening before my rental. The staff was efficient and friendly. Noah, who had helped connect my trailer to my vehicle was very friendly, thorough and professional. I highly recommend doing business at this location and will be a repeat customer.

Nick M. en

Grado:

Using the app tool I was provided a code and a box number. Code would not unlock box. I had to wait 15 min for help. Also using app it took 30 min to get to the point of getting the box and code. Because of the above I lost 1-1.5 hours time.

Suzanne W. en

Grado:

Although one of the agent's was being very friendly and pleasant, I would have prefered that she chat less with a customer so the waiting customers would not have had to wait so long.

Jeff T. en

Grado:

Great staff and very helpful. Super clean shop and wouldn't hesitate to recommend. Thanks for a great experience

Daniel B. en

Grado:

I would like to thank the folks at this location (Rochester Hills) for going above and beyond to save what potentially would have been a moving day disaster. THANK YOU! They “fixed” what the centralized reservation system/employees messed up on a reservation more than a week ahead of our move when our reservation was placed with a location in another city and state. To our shock, when we went to pick up the truck at the place we believed the reservation was made, they did not have our reservation or an available truck. It was determined that the reservation was, as indicated, in a different city and state. The Sterling Heights folks worked to find an available vehicle in Rochester Hills and reserved it for us, we called and confirmed (unfortunately it was again through their central reservation group that we did not know), which we were told it was there and available. While on our way to pick up the truck, we were called by someone with the Detroit area reservations and told not to bother to go to Rochester Hills, because they do not have a truck for you. This guy was a complete jerk and idiot! Totally uncaring about the fact that the initial reservation was botched by them and frankly insulting to deal with, shifting blame on us for making a “last minuet” reservation. Long story short, we did go to the Rochester Hills location anyway and explained to them what had happened and they actually did have an available truck, which saved our day! Working with the centralized U-Haul people in my experience is a disaster. I’ll never call to reserve a truck again - I will go directly to the store where you are guaranteed quality, great service.

Charlesdonald B. en

Grado:

El cliente no dejó un comentario.

CHARLES K. en

Grado:

Keep on doing what you are doing. good job

Lawrence H. en

Grado:

Employee was very friendly and there was no line but the computer had many issues which took a lot of time to process.

Ralph H. en

Grado:

Nothing. I’ve had nothing but great service at this location! 5 star service!

Mohamed A. en

Grado:

The facility was spotless clean, this the second time I have been in this location. Trailers I rented were tracking very well and as new condition. Staff were friendly and took time to explain the after hours return process. Their restroom was extremely clean. One thing I recommend is the return equipment signage since after I follow it to take the trailer they ask me to take it to the back, may another signage for trailer return could be added.

Robert G. en

Grado:

U Haul needs to honor their contact. I arrange for "Top Notch Moving to help unload the truck and they did not unload the truck. They were angry, hostile, belligerent, and threatening. Almost called the police. Left in precarious situation with a truck full of furniture that was too big or heavy for one person to move. stay away from U Haul. bad company

Douglas K. en

Grado:

Rented a open trailer and everyone was very helpful in determining the proper size. Everything went well and surprisingly inexpensive. Thanks to U-Haul.

Antony G. en

Grado:

El cliente no dejó un comentario.

Erica R. en

Grado:

El cliente no dejó un comentario.

Carolynantonette L. en

Grado:

Thank you for all of your assistance. The van worked exceptionally well. The staff was very accommodating on general information the order processes and the change in the order. The entire experience was very smooth. Thank you.

Richard M. en

Grado:

El cliente no dejó un comentario.

Janice T. en

Grado:

Everything was wonderful at this location. You should send someone from the Rochester location to the Monroe location to train them.

Janice T. en

Grado:

Everything at this location was great. The personnel were all knowledgeable and well informed. Professional... went out of their way to accommodate my needs. I had a great experience there.

Jeff J. en

Grado:

El cliente no dejó un comentario.

Keith K. en

Grado:

El cliente no dejó un comentario.

John M. en

Grado:

Great service

Jennifer T. en

Grado:

1. one of the doors wouldn't open correctly and wouldn't lock. 2. Tried to return the truck and waited 20min before having to leave for an appointment and just return it the next day. two people there walking around taking calls or doing other things and moving as slow as molasses (Wed evening -- Gals during the day are way better service people.) 3. Have rented half a dozen times here in the last year. I admit that I always forget to look at the odometer before and after -- I just eyeball the mileage rate and figure it's good. When I returned this week after nothing but moving things between two houses on the same street then returning truck, I was charged for 80 miles! There is no possible way the truck went more than 10... the houses are 9 city lots apart and we live a mile from the u-haul office. But I know I didn't check the odometer so I have no recourse. I'm not happy at all after having gotten used to using the service because its is so convenient. I know I will double-check the odometer if I rent again -- but to be honest, I will also think twice and probably not rent anymore just for convenience.

Bruce G. en

Grado:

Great Service!

Katrina B. en

Grado:

Very helpful

Olga B. en

Grado:

Thank you this particular locations’ staff friendliness, courteous and efficient service.

Yahawa A. en

Grado:

Terrific experience. Thank you!

TOM L. en

Grado:

Everything went fine, no hiccups. The gentleman who helped me thru the process of entering/accessing my storage space was very helpful, forgot his name.

David T. en

Grado:

But your phone system is a disaster!

Myrna M. en

Grado:

Easy transactions with pleasant, helpful people.

LAURA G. en

Grado:

Clean, well lit. Staff is very helpful, pleasant, and accommodating. Would definitely recommend this facility!

Charles D. en

Grado:

Would definitely use them again.

Andrew R. en

Grado:

great customer service

Nathan S. en

Grado:

Noah just might be the best customer service rep I have ever dealt with. He’s so friendly, and his laugh is contagious. Will be coming back in the future.

ROBERT C. en

Grado:

The facility hours were a little light for my husbands convenience, but he wants everything yesterday! A little planning goes along way. Everybody very nice at the front desk, will miss coming in.

David T. en

Grado:

Impressed with staff at Rochester hills in mi. Off hours phone service not so good,long waits but it works

Nicole V. en

Grado:

Everyone was helpful. There was a problem with my reservation, but they were able to sort it out and get me a storage unit. An employee helped me get boxes into my car. The facility is nice and clean.

Nick B. en

Grado:

My only complaint is that I was told I would have a first-floor unit and received a second-floor unit without an elevator it is very inconvenient.

RYAN C. en

Grado:

Great experience. Easy to close account. The associate who helped us was extremely polite and friendly. Great job!

ROGER P. en

Grado:

Top shelf and convenient.

MARK S. en

Grado:

Staff did a great job walking me through the process!

James P. en

Grado:

Staff was always rude at desk. Not helpful. I always had problems reaching by phone.

alyson b. en

Grado:

Great facility and easy access to everything.

Roosevelt J. en

Grado:

Staff was very helpful, and the storage unit was above average as to what I expected!!! Great job everyone!!

Pamela P. en

Grado:

Employees were all helpful and friendly.

Tamekqua M. en

Grado:

None

Elizabeth H. en

Grado:

The staff are very friendly and helpful. My property was secure and accessible. The location was close to home.

Thomas H. en

Grado:

Best storage experience I've ever had. Loved the 24 hour access fob.

James C. en

Grado:

n

Robert J. en

Grado:

No additional comments

Philip H. en

Grado:

The young man that helped was was awesome!

Kyle M. en

Grado:

Most of our belongings were covered in bird poop including a $1,500 tv screen that was ruined.

Michael J. en

Grado:

Outstanding service and personnel!! Highly recommend!😀

James C. en

Grado:

Entire staff was professional and helpful.

Mark G. en

Grado:

Wonderful facility. Knowledgeable and professional employees.

RYAN C. en

Grado:

Very easy check in and employees did a great job explaining everything. So far a great experience.

frances b. en

Grado:

Highly Professional, friendly, helpful, informative.

daniel f. en

Grado:

Very courteous and professional. I’m a repeat storage and rental customer. The best experience I’ve had at the facilities.

JOANNE D. en

Grado:

I would definitely recommend this facility to others!

Dennis C. en

Grado:

Local staff was helpful each time I was at the facility.

Christopher E. en

Grado:

Garage doors and keypads to get in were a little tricky to get into- didn’t always work properly unless you did it “just right”

DIANA B. en

Grado:

I would highly recommend this storage facility!! We used them for 2 years and they always exceeded our expectations.

Todd H. en

Grado:

Worked great!

Francis M. en

Grado:

had 4 units for 14 months and had no problems

dean t. en

Grado:

Was great. Much better than the Big Box.

Rosalinda V. en

Grado:

Thank u!!!

Robert H. en

Grado:

This location, services and the staff are the best in storage I have ever seen across NJ, NY, WA and MI. Top notch.

michelle c. en

Grado:

Great service

Christine K. en

Grado:

All the staff very helpful and NICE!

Jeremy L. en

Grado:

Great staff and service.

Sherri S. en

Grado:

Excellent facility. Staff friendly and helpful, indoor loading/unloading area is well designed for easy use by all types of vehicles. Plenty of carts available to use. Facility very clean and secure.

mary l. en

Grado:

Priscilla is very thorough and patient and extremely helpful!

Rod K. en

Grado:

Very good overall experience.

GARY W. en

Grado:

it would be awesome if you could get the water tower painted !!!!!

Daquan S. en

Grado:

Enjoyed easy access to move in and out

Gary K. en

Grado:

The place was very nice. Wish the overhead door work work after hours. The staff is great.

Michael B. en

Grado:

Staff is accommodating, pleasant and helpful. Will recommend and return!

Nancy S. en

Grado:

Great experience which dumpsters were closer to units

William J. en

Grado:

Our all access pass was a lie. Made it very difficult. 7pm?? Really?? Couldn't rent a truck for more than 1 day. Extremely unhelpful

Kimberly G. en

Grado:

Very friendly, professional, and accommodating. It would be nice if you offered a grace period of 2-3 days for storage including U-Box. Overall great service.

Chris V. en

Grado:

It was as expected

Christain T. en

Grado:

Expensive is all

bill c. en

Grado:

Awesome service

Michael C. en

Grado:

Facility is well maintained and convenient. The carts you provided to transport our merchandise from our car/truck to the storage units was a blessing. Also being able to drive indoors was great

cheryl d. en

Grado:

Awesome experience!

Arthur P. en

Grado:

Vary good

Wendy B. en

Grado:

Great facility! Would highly recommend.

Melita B. en

Grado:

The two units we rented were clean and had easy access. The U-Haul staff were very professional and helpful. Would recommend anytime. Price was reasonable.

Raquel M. en

Grado:

anissue with an employee who denied access to my storage unit to access how many boxes. He said I wasn't allowed back to the unit nor would he escort.Mgr Kristin(great) apologized but not the employee

daniel f. en

Grado:

Long waits in line. The first billings were not being charged to my credit card and I was sent late notices. It is now resolved.

Allan P. en

Grado:

awful service. overcharged $189 and still not refunded.

Haley H. en

Grado:

The facility was always immaculate, secure, and I felt very comfortable leaving my things there. Overall a wonderful experience and I would recommend the facility to anyone looking for storage.