El cliente no dejó un comentario.David F.
Customer Reviews for U-Haul Moving & Storage of Rochester
Rochester, MN 55901
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
When I ordered online it stated that I reserved a 17 inch truck when I got there they didn't have what I asked for and told me they never had a 17 inch truck but the website said it did. Then they told me they don't have any trucks available today but a 26inch. They did not give it to me at the price I. Which I reserved as it was there screw up and as I rolled pass the location maybe one hour later the parking lot was full of trucks. The manger could have told me I could wait an hour and one will get dropped off instead she told me nothing and still made me pay for a bigger truck which I didn't reserve and of course I'm going to take it I had to move. The Civic center drive location in Rochester Mn was very unhelpful and didn't treat the customer as a customer was to be treated. If you guys don't offer the 17 inch truck at that location why have it advertised onlineLaquiesha M.
Located in a terrible spot! Barley any place to park without getting within inches of other vehicles. And several massive pot holes in parking lot.Andrew L.
El cliente no dejó un comentario.JAKOB F.
El cliente no dejó un comentario.Kirby L.
El cliente no dejó un comentario.Cathy R.
Courteous friendly professional staff Thanks uhaulROBERT P.
El cliente no dejó un comentario.William H.
NO ONE AT ANY UHAUL PLACE BY PHONE, COMPUTER KNEW WHAT WAS GOING ON, RECEIVED ALL DIFF INFO. ALL PLACED BLAME ON EVERYONE ELSE, THEY DONT KNOW WHAT THEYRE TALKING ABOUT. 2 DAYS OF HELL!!Jodi W.
After a long trip of moving across the country with many issues, stated above, this staff was so extremely rude and dismissive. I explained my situation and these three men could not have been less helpful and more rude. Refused to even look up my transaction even though I had my receipt. Overall such an awful experience and I will never use uhaul ever again.Syd T.
Increase staff! It appeared there was only 1 person working that morning. I had to wait a long time for a simple pickup.James B.
El cliente no dejó un comentario.Blake H.
The gentleman who checked us in, Paul was absolutely great. Very good customer service coming and going.Jesse G.
El cliente no dejó un comentario.ROBERT S.
The after hours return via the link was confusing and too reliant on GPS. Despite having my phone's location services on, uhaul.com refused to allow me to check in w/o per instructions, so no matter what, I was charged the $20 fee because of a faulty website.Diane H.
El cliente no dejó un comentario.Michael T.
great place to rent!Diane O.
The customer service at this location is really good. I however do not like the national customer service 20 to 30 minute wait is It's terrible when you're trying to get assistance in a short amount of timeDavid K.
Staff was very helpful and knowledgeableBruce S.
Everything went smoothly. I liked the after hours pick up ability.Ron M.
El cliente no dejó un comentario.Peter M.
Check in was a breeze. Thank you to the staff that assisted me. Very kind and excellent customer service skills. Patricia TorchiaPatricia T.
El cliente no dejó un comentario.bob W.
El cliente no dejó un comentario.Evan S.
El cliente no dejó un comentario.Dale R.
El cliente no dejó un comentario.Josh D.
El cliente no dejó un comentario.Robert R.
El cliente no dejó un comentario.Laurence R.
El cliente no dejó un comentario.Kristen B.
El cliente no dejó un comentario.William M.
El cliente no dejó un comentario.John A.
El cliente no dejó un comentario.Matthew C.
El cliente no dejó un comentario.Daniel H.
Everyone was super knowledgeable, professional and sincere in any and all suggestions and recommendations!!Curtis Y.
Everything was great no improvement neededJames C.
The appliance dolly I asked for in my order and was supposed to be in the truck was not in there. Thankfully we checked before leaving and the store was open so the employee gave us one.William S.
Helpful staff, knowledgeableDaniel F.
El cliente no dejó un comentario.Mary B.
Called to see if we.could pick up the trailer a few hours early. We were told no problem. When we arrived to pick up the trailer the counter person was very rude about the fact that we were early. Informed us in no uncertain terms that the trailer would need to be back a few hours early alsoEric P.
If you want a easy non-problematic move call you hall that's the best when you can call best rates people are awesome U-Haul's number one thanks for all my moves you help with U-HaulMelissa B.
El cliente no dejó un comentario.Sherry L.
El cliente no dejó un comentario.Benjamin B.
El cliente no dejó un comentario.TIFFANY C.
The price is little highAideed A.
El cliente no dejó un comentario.Paul O.
cleaner, tank at a generous 3/4 instead of on the scan side of 3/4... also app didn't work and phone support was not helpfulChristopher R.
El cliente no dejó un comentario.Dorothea C.
We dropped off after scheduled hours so did not go into the store or interact with anyone.Emily H.
El cliente no dejó un comentario.Edwin S.
Thanks for the great service !Jeff G.
El cliente no dejó un comentario.ROGER M.
El cliente no dejó un comentario.Sharon C.
El cliente no dejó un comentario.Debra F.
El cliente no dejó un comentario.Lisa L.
fast, efficient and friendly. Thank you!chad M.
El cliente no dejó un comentario.ayobami M.
El cliente no dejó un comentario.Jason D.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.PAUL K.
Service desk location is not obvious from the entryway. Maybe better signs?Susan J.
TOP NOTCH! HELPFUL,PROFESSIONAL, ILL RETURN FOR ANY MOVING NEEDS IN THE FUTURE! THANKYOU! N TED ROCHESTER,MNNORMAN R.
Easy processAlden T.
Improve flow of traffic outside during busy timesMadeline L.
El cliente no dejó un comentario.Gol M.
El cliente no dejó un comentario.William A.
El cliente no dejó un comentario.PAULA J.
El cliente no dejó un comentario.North S.
El cliente no dejó un comentario.Nathaniel R.
I spent much more time at the south location, they were greatalaxandra M.
Service was fast and helpful. Well run operation thanks for making my move less stressful.tonya D.
El cliente no dejó un comentario.THEODORE T.
El cliente no dejó un comentario.Daniel F.
El cliente no dejó un comentario.Martin G.
Outstanding Staff! Very friendly and helpful!Robert M.
Was a breeze getting throughMike L.
Not a whole lot, I really appreciate the great service!!Mike N.
El cliente no dejó un comentario.Molly N.
The interior of the van could have been cleaner by cleaning the cup holders and dash.DawnMarie K.
El cliente no dejó un comentario.William A.
El cliente no dejó un comentario.Joseph B.
El cliente no dejó un comentario.Charles C.
Staff were friendly and helpful. I appreciate them hooking up and then unhooking my trailer. Got in and out quickly.Shelley K.
El cliente no dejó un comentario.Sadip C.
I rented a cargo van to pick up a coach for my family. When I got into it, I realized there was a cigarette smoke smell, and when I turned on the cab heater, it really blew the smell in my face. I was upset because I didn't want the couch, I had just bought to smell like smoke when I got it home. I am allergic to smoke smell. Mark MNuehring@yahoo.comMark N.
El cliente no dejó un comentario.john R.
El cliente no dejó un comentario.Adam E.
The team this past Saturday was very helpful and kind. They got us out the door and checked back in quickly and efficiently. They even got the trailer we rented hooked up and disconnected for me so I didn't have to after a long day of moving. They are wonderful. Thank you so much!Cloe J.
El cliente no dejó un comentario.Dan D.
El cliente no dejó un comentario.Scott S.
El cliente no dejó un comentario.Peter T.
Streamlined, in and out in 5 minutes. Staff very friendly. I expected a headache and was very pleasantly surprised to have not received one. Overall, excellent.matthew M.
El cliente no dejó un comentario.PHILLIP R.
El cliente no dejó un comentario.Kathryn P.
El cliente no dejó un comentario.Theodore B.
El cliente no dejó un comentario.Charles S.
We get great service here. I don't know his name but the man who has helped us out that last few times is really nice to work with.Duane M.
Very nice customer service & accommodating.Artyce T.
The equipment worked well and the staff was very helpful. Very pleased!Joe A.
El cliente no dejó un comentario.Stephanie G.
Best customer service ever!Teng M.
Wonderful location and facility. The staff is outstanding, very friendly and professional!!!!! They really made me fell welcomed to Minnesota.ROSA E. | First Impressions
El cliente no dejó un comentario.jessica l. | Overall Experience
El cliente no dejó un comentario.Bengi D. | Overall Experience
El cliente no dejó un comentario.Bengi D. | First Impressions
Thanks for letting me basically live in the storage space as I cleaned out last week. Appreciate all of your help.GEORGE B. | Overall Experience
El cliente no dejó un comentario.Kristen L. | Overall Experience
Staff was super helpful. They take great care of their customers!Kristen L. | First Impressions
Excellent assistance!SUSAN G. | First Impressions
Unit was very clean. And our workers was very polite.and ask me did I need any help.thank you all at u haul.Norma B. | Overall Experience
Super helpful and friendly.Tanya K. | Overall Experience
On multiple occasions staff stated they could not find my reservation number, making me feel very insecure about the status of my belongings. Would not recommend. Damage to items in UBOX as well.Jeanette R. | Overall Experience
I had an excellent experience with the people at U-Haul . I have been with this company and site for 4 years now and will remain with them. They are close to my home and is a climate controlled unit.ROBERTA C A. | Reservación
Hello Your customer service call center does not work. When the location forwards it calls to customer call center and they tell you the sent a message to the local office but they never received it.Jeffrey N. | Overall Experience
Everyone has been very helpful and courteousMarsha S. | Reservación
This was all last minute planned and uhual was very patient and helped!Chantel S. | Overall Experience
Took the extra time to ensure the UBox hasp was replaced to keep our goods safe during shipmntLeRoy M. | Overall Experience
Servicios adicionales en esta ubicación
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