Customer Reviews for U-Haul Moving & Storage of Rochester

7307 comentarios

1641 Civic Center Dr NW   Rochester, MN 55901

(507) 288-0633

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(507) 288-0633

1641 Civic Center Dr NW
Rochester, MN 55901

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Steven J. 
Clasificación:
5.0

The windows were dirty and the window washer fluid was low. Other than that it was a great experience. The staff was wonderful!

Marianne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGG G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lyndon P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevan A. 
Clasificación:
5.0

The two individuals that helped me were top notch. Very quick, kind, and helpful

David G. 
Clasificación:
4.0

Staff was friendly and helpful.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey F. 
Clasificación:
5.0

My specific truck didn't seem to be in the best mechanical shape. Very poor acceleration compared to another truck I've rented in the past, also not sure if normal but shifting seemed a little loose. Still got me where I needed to though

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
5.0

Very nice

Julie M. 
Clasificación:
5.0

All Staff were very helpful and friendly!

Diane O. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES Y. 
Clasificación:
5.0

Staff was congenial while still being efficient. They did a great job helping me with my first uhaul experience

MACKENZIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine K. 
Clasificación:
1.0

Moving van was not available as promised at scheduled location. Multiple calls to customer service. The proposed solution was to drive 10 minutes to pickup a much smaller van or drive 90 miles and be over an hour late for professional loading staff. Worst moving experience and would not recommend this company.

Catherine H. 
Clasificación:
5.0

Alex checked me in and explained how everything worked. He was very friendly and knowledgeable. The truck drove very smooth and was perfect. Gracias.

LARISSA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle M. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN L. 
Clasificación:
3.0

Ninguno

Craig M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODGER E. 
Clasificación:
3.0

Check the lights on the truck! This was the second truck I rented from this location that had inoperable brake lights! Each time I found out after I was on the road. Also the return check-in after hours link could not verify my location even though my phone allowed it to do so. I assume that's why there was not a $20 after hours charge but all in all this was a very disappointing rental experience.

JAMES T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BACHAR H. 
Clasificación:
3.0

Engine light was on, the rattling of the exhaust was crazy and then they double charged me and have not corrected it yet.

JUDITH R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan S. 
Clasificación:
5.0

The gentleman that helped me was great! I didn't have much of a clue of what I was doing but he made it so easy; I've never had that kind of customer service; please let him know I really appreciated his help!

Theresa N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa B. 
Clasificación:
4.0

El cliente no dejó un comentario.

KYLE B. 
Clasificación:
5.0

Very satisfied

DEBORAH R. 
Clasificación:
3.0

Waited 20 minutes to be helped there was only 1 person helping customers and he was running all over.

Jorin O. 
Clasificación:
5.0

Use this location often. They are always very kind and helpful.

Susanna M. 
Clasificación:
5.0

Unfortunately only round trip service was available all week in the whole state, which is somewhat crazy and/or ridiculous. Capitalizing on people's stimulus and tax returns I'm guessing, which would be sad. Could offer lower mileage rates or occasional discounts for some when 1 way isn't available, instead of having to pay double the price to move a couple things a couple hours. My choice though in the end, and the lovely “it is what it is” rings true as always.

TIMOTHY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRETT K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tom F. 
Clasificación:
3.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina D. 
Clasificación:
5.0

awesome on the ball on top of things lot of improvemnts made and very impressed with the speediness of things

DEBRA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY W. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLES T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANITA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caleb G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jakob F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bengi D.  |  First Impressions 
Clasificación:
5.0

Nothing. You guys are great!

CHRISTOPHER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

charles F. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLEG T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAY A. 
Clasificación:
5.0

I used your U-Haul movers to load the truck and the first ones I talk to couldn't show up on time so I paid someone else to do it and I still have $185 in limbo to those first movers

MAX D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank S. 
Clasificación:
3.0

Initially we called to request availability for a trailer. Waited 12 min on the phone without anyone answering. Finally drove to the store and still waited 10 minutes to receive any help. Once we did, the process was fine, but the representative was dressed in a sweater and sweatpants and smoked his vape as he walked away from us. The trailer was great and at a great price. But the guy who rented the trailer to us clearly didn't enjoy his job. The guy who helped us when we dropped off the trailer was awesome tho! Made us laugh and was working hard the whole time.

NICHOLAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
5.0

GPS CAN NOT FOND THE LOCAL WELL... it takes you in cycles

Jesus S. 
Clasificación:
1.0

I have used this location several tines. No one answers the phone but they are all sitting g around doing nothing. The truck I got had steering so sloppy you couldn't go 50 and it was all over the road. I tried to call, they don't answer. Had to bring it back a d they knew it didn't run right. So they weren't surprised I brought it back and said “well give the good one, they knew they gave me a piece of junk! Wasted over an hour of my time! I will NEVER go back there!

DEBORAH R. 
Clasificación:
3.0

They did not have the size we ordered but a smaller size we barely fit

DAVID B. 
Clasificación:
5.0

Great customer service, both at the desk, but in the yard too!!! Excellent people there!!

RONALD C. 
Clasificación:
2.0

Where to start. Was given the wrong truck from what was registered. Was given the wrong drop off location. He said one place but wrote down the address of another place and both of those were completely incorrect from what was in the system. Even after I asked twice to double check. He kept assuring me the address he wrote down was where I needed to go. I was still charged $26 extra on my card even after we went through all this hassle. Please train your employees the importance of paying attention to detail. I get we are all human and make mistakes but quite a few big ones were made in a row. Gracias.

JACQUELINE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy D. 
Clasificación:
4.0

El cliente no dejó un comentario.

VALERIE C. 
Clasificación:
5.0

Thanks for letting me basically live in the storage space as I cleaned out last week. Appreciate all of your help.

GEORGE B.  |  Overall Experience 
Clasificación:
5.0

The young woman who checked me out did so in an efficient and professional manor.

Edward M. 
Clasificación:
5.0

Nada

SHARON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Payge M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG S. 
Clasificación:
5.0

👍

JOSEPH W. 
Clasificación:
1.0

The vehicle was filthy and we are in the midst of a pandemic. It was disgusting

ROBERT B. 
Clasificación:
5.0

The two gentlemen helping me were very professional and kind. We even talked local sports which was refreshing to hear how they were connected to the community. Great job

Michael D. 
Clasificación:
5.0

Ninguno

BRIAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Drew V. 
Clasificación:
4.0

El cliente no dejó un comentario.

fredric J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chad S. 
Clasificación:
5.0

The unit pickup and return was very quick and easy, much better than other other part time Uhaul rental locations we have used in the past. You could tell this location was well versed on the process.

SCOTT B. 
Clasificación:
5.0

They do their job perfectly and are always on top of things, great customer service and super helpful!

STEPHANIE D. 
Clasificación:
5.0

The girl I worked with on dropping the trailer off and then when I dropped off the truck after I unloaded was friendly and was there once I stepped out of the truck. I didn't have to wait at all and she verified everything with me before I left to confirm it was correct. Great staff and experience at both KS and MN locations!

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
5.0

I know the individual store cannot do this but should allow up to a 4 day rental for trailers on the app for larger rental places such as the UHaul hubs. As it was only needed it 24 hours but really pushed hard. Other wise the check in check out process was excellent and quick.

Jerry P. 
Clasificación:
2.0

El cliente no dejó un comentario.

NICHOLAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
1.0

Staff was dressed like they just rolled out of bed and had the attitude of not wanting to be there. The internet at the store made it impossible for staff to do their job as well

COREY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Srinivas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUZANNE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip E. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA W. 
Clasificación:
3.0

Started to write check and another employee came in and said they couldn't do that. Either cash at $60 or card at $16. Did not make sense to me.

THOMAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen L.  |  Overall Experience 
Clasificación:
5.0

Staff was super helpful. They take great care of their customers!

Kristen L.  |  First Impressions 
Clasificación:
5.0

Excellent assistance!

SUSAN G.  |  First Impressions 
Clasificación:
5.0

Unit was very clean. And our workers was very polite.and ask me did I need any help.thank you all at u haul.

Norma B.  |  Overall Experience 
Clasificación:
5.0

Super helpful and friendly.

Tanya K.  |  Overall Experience 
Clasificación:
1.0

On multiple occasions staff stated they could not find my reservation number, making me feel very insecure about the status of my belongings. Would not recommend. Damage to items in UBOX as well.

Jeanette R.  |  Overall Experience 
Clasificación:
5.0

I had an excellent experience with the people at U-Haul . I have been with this company and site for 4 years now and will remain with them. They are close to my home and is a climate controlled unit.

ROBERTA C A. | Reservación
Clasificación:
3.0

Hello Your customer service call center does not work. When the location forwards it calls to customer call center and they tell you the sent a message to the local office but they never received it.

Jeffrey N.  |  Overall Experience 
Clasificación:
5.0

Everyone has been very helpful and courteous

Marsha S. | Reservación
Clasificación:
5.0

This was all last minute planned and uhual was very patient and helped!

Chantel S.  |  Overall Experience 
Clasificación:
5.0

Took the extra time to ensure the UBox hasp was replaced to keep our goods safe during shipmnt

LeRoy M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba