Customer Reviews for U-Haul Moving & Storage of Rochester South

353 comentarios

3265 Commercial Dr SW   Rochester, MN 55902

(507) 216-4234

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(507) 216-4234

3265 Commercial Dr SW
Rochester, MN 55902

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL G. 
Clasificación:
5.0

The person I worked with was very helpful. Nice work!

STEVEN R. 
Clasificación:
5.0

Very helpful and efficient. Thanks!!

James A.  |  Overall Experience 
Clasificación:
5.0

As always, Andy and his staff at the SW Uhaul office were kind, considerate and very helpful.

James A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike C. 
Clasificación:
4.0

It was nice having a covered spot for our RV. Pretty good rate. People were nice, but most of the time there is only one person working, so it's hard to get someone to help you if there is another customer. It would be nice to see more help. Other than that, it was a place that was secure and we felt comfortable having our camper stored there.

Douglas L.  |  Overall Experience 
Clasificación:
3.0

Uhaul as a whole I was frustrated with because they changed my location for pick up to the same as my drop off. Upon getting to the new location there was 2 people in line and yet somehow it took 15 minutes to get through it. The equipment was fine and I had no problems with it.

Drake G. 
Clasificación:
5.0

When you register online it's not apparent that an account should be made in order to modify reservations, so either there should be a way to modify reservations utilizing a confirmation number (preferred) or everyone will need to make a u-haul account (though I think this latter option will not be well received). Because I needed to modify my reservation and didn't have an account, I had to wait on hold a long time to make changes to me reservation. Otherwise was a great experience and would utilize again.

DON C. 
Clasificación:
4.0

Wait time was long because only 1 person helping customers.

Jorin O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine H.  |  Overall Experience 
Clasificación:
5.0

i will be coming back very clean place

Louis W.  |  Overall Experience 
Clasificación:
5.0

The staff at commercial Drive location where courteous, professional, knowledgeable, efficient, and provided helpful tips on trailing a car.

JULIE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie M. 
Clasificación:
5.0

Manager here was great, this location is awesome, this is a model location for all other uhaul stores. Got us refunded for what we were over charged

Derek M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC O. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean K. 
Clasificación:
5.0

Staff was wonderful to work with. Everything was so easy .

JERE L. 
Clasificación:
5.0

Every one was very nice

BRENDA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom T.  |  Overall Experience 
Clasificación:
1.0

We used you guys before to move stuff to South Dakota and you never cost as much as you did. Went from like maybe $80 to 250 dollars that not right. Plus the one I reserved at said I could take one cause it was put wrong. Wasn't a great experience and felt like I was priced gouged.

JOSHUA B.  |  Overall Experience 
Clasificación:
5.0

Nice place friendly staff.

Nathan O.  |  First Impressions 
Clasificación:
5.0

You made this move an efficient, professional and friendly experience for our whole family. I don't think we could have accomplished it without you Thank you so much.

Gillian K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MAZDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary Q. 
Clasificación:
5.0

We were very pleased! The trailer was ready when we came and check-in went quickly.

JOHN H. 
Clasificación:
5.0

Fast service

John David K. 
Clasificación:
4.0

Smooth check out.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL G. 
Clasificación:
1.0

Team member was not upfront about the gas in the tank. The tank was empty but was reported as being a quarter of tank. He acted like he has just checked the tank the vehicle was ready to go. We then needed to get gas in the tank. When we returned the young person was extremely rude and told us it was our fault we had to put gas in the tank because we did not notify him that tank did not have the amount of gas that was noted. The individual was extremely rude and unprofessional by mocking and blaming us. This is an ongoing issue for Uhaul based on online reviews. These shady business practices have ensured that I will be hiring professionals so I do not need to deal with your company's practices. A simple solution would be to have a team member check the tank in the morning or 15 minutes before a customer arrives to ensure accuracy.

DONALD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER K. 
Clasificación:
5.0

The employee came out to greet us. Asked how the drive was. And thanked us

Lindsay S. 
Clasificación:
3.0

For both pickup and return, the store was empty of employees. After waiting 5 minutes each time, the employee appeared from a back room, with a "Sorry!"

Joel D. 
Clasificación:
2.0

I had found rice and pieces of fluff from something all over boxes and furniture I had in the unit when I started moving things back out of the unit. I then realized mice had been in there after I moved a basket of clothes to the house I moved into and found mouse droppings and a nest hidden on the middle of the clothes, as well as napkins, a bag of rice, and furniture chewed on to make a nest. Mouse droppings were also on multiple other items. I ignored it at the moment because I was just trying to get the move done but I really hope this issue gets fixed for the next person who uses these storage units..

Stephanie D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM D. 
Clasificación:
5.0

Easy, fast, and convenient

Beth H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Denise L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW H. 
Clasificación:
4.0

I got a 6x12' trailer. I didn't open it up until I got to my destination in LaCrescent. Upon opening, found it wasn't swept out and their was the previous renter's 1991 yearbook in the back. So, I don't think they even checked it to see if it was clean before I took control of it. When I brought it to the staff's attention, they apologized.

Karl N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristopher S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lori E.  |  First Impressions 
Clasificación:
5.0

I love how I could do everything online. Only took me a few minutes to get everything in and get my locker assignment. The inside folks are very awesome friendly whenever I stop in for supplies.

Matthew W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW P.  |  Online Move In 
Clasificación:
3.0

I was very disappointed that the last month of storage was not prorated. Apart from that, it was a great experience.

Verlyn B.  |  Overall Experience 
Clasificación:
5.0

The staff is alway friendly and very helpful.

Nathan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUSTIN M. 
Clasificación:
5.0

Unbelievable customer service and friendly atmosphere. Will DEFINITELY use this location again !!!

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophie K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TRONG H. 
Clasificación:
5.0

El cliente no dejó un comentario.

kathleen K. 
Clasificación:
4.0

Better training of employees on hooking up trailers, coupler was not seated on hitch ball. Had to point that out to him!

Timothy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy F.  |  Overall Experience 
Clasificación:
4.0

Cashier forgot to get my furniture pads. She's checked me out and said, “ok, let's get you hooked up.” We headed out the door together, then she disappeared for about 5 min, and I ended up having to hook the trailer up myself. Not a big deal, I tow often. But she finally showed up, said “oh, you are fast.” Then sent me on my way. Ended up needing to return to get my furniture pads...wasn't horrible, but could have been better.

Michael C. 
Clasificación:
5.0

Everything was wonderful and the salesperson went out of his way to give excellent service.

JERE L. 
Clasificación:
5.0

Zach was very helpful and kind. got us the van, and storage all set up in just a few minutes and got us everything we needed to move some furniture into storage. ¡Gracias!

MEGAN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICHOLAS WILLIAM G. 
Clasificación:
4.0

Uhaul seems to know how to run a business....unlike Ebay and others. Make sure your corporate never supports BLM or any other Libterd causes and you will continue to get my business...and the business of the other 75 million Patriots. Companies that have supported those causes will financially collapse before to long...because the we won't forget what they have done and we will not use their services.

KYLE K. 
Clasificación:
5.0

Very good and nice people working here. Rented trailer for 2 days, returned it 2h after 24h and they charged me for 1 day without asking them. Excellent service!

ZORAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott W. 
Clasificación:
5.0

Staff on duty was very helpful and friendly but they seemed short handed and could have used more employees on duty to help customers.

BRADLY J. 
Clasificación:
1.0

My boxes arrived a week late and whenever I tried to get an update on why or where they were located I was just told that it was the 3rd party shipping company's fault. Easy to play the blame game. I felt like uhaul did NOT care that my items were late and made no attempt to get them here sooner. Needless to say I will NOT recommend to a friend or family. Worst customer service I have ever experienced!

Whitney W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry I.  |  Overall Experience 
Clasificación:
5.0

Move out process was not very smooth. The online process didn't seem to work at all and it took two calls to get my contract closed out. Other than the move out process, it was a good experience.

heather p.  |  Overall Experience 
Clasificación:
4.0

This is for U-haul in general - not the specific location. Trying to reach a live person by phone to talk with was impossible. I had to make a change to my reservation and needed help with the on-line system. No matter what numbers I called, I was transferred to a phone bank and had to go through several options only to be put on hold for 15 minutes which then at that time said something went wrong and I was hung up on. Because of this, if I ever need to rent a trailer again, I will look at your competitors (which I never even bothered this last time as I trusted the U-Haul name). Nothing beats customer service and I am happy to pay more to deal with live people than an automated system

Ryan D. 
Clasificación:
5.0

Great service from staff

STEVEN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy F.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly and helpful. Willing to listen and assist with my concerns.

Doug T.  |  First Impressions 
Clasificación:
5.0

I will always use Uhaul

Louis W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HERBERT R.  |  Overall Experience 
Clasificación:
5.0

Staff were courteous and ready to help

Nathan O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANASTASIA A. 
Clasificación:
4.0

Truck was a bit dirty on exterior.

CORINNE C. 
Clasificación:
5.0

Excellent customer service and care. I have used this Uhaul location on many occasions.

JOANNA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer V. 
Clasificación:
2.0

Professionalism is lacking.

EDWARD O. 
Clasificación:
4.0

Drop off conveniently handled on associate's cell phone so no going inside and extra papers. And she was was quite pleasant. Asphalt parking lot.

Don C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy P. 
Clasificación:
5.0

Employees were on top of things and very courteous.

MARK P. 
Clasificación:
4.0

El cliente no dejó un comentario.

KELLY K. 
Clasificación:
5.0

Again. In and out with zero issues. And more pleasant people to work with.

Mark O. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P.  |  First Impressions 
Clasificación:
5.0

The staff was wonderful, especially to sanitize the van in front of us. We felt safe. We couldn't believe how the cargo van we rented got such great gas milage. Would definitely recommend this location to anyone in need of a U Haul.

KAREN RENEE C. 
Clasificación:
4.0

Front window/ wind shield was dirty on the inside. Made for difficult driving especially at night.

Judy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RHONDA F. 
Clasificación:
5.0

My order online was all screwed up they set my pickup for stewartville and I live in Richester Mn . We wasted a hr driving to pickup site and back calling trying to figure things and it became headache when they could just had my pickup on commercial dr instead not happy at all with online services the people at commmercial dr were very helpful

MARY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
5.0

Very good 👌

Jaime C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY A. 
Clasificación:
4.0

Clean and big with lots of room. But went and drop off after hour

XAI V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ted F. 
Clasificación:
5.0

Great customer service! Moving issues were lessened by the help of U-Haul. The only wish I would have had was to have the ability to extend my truck rental.

Lori s.  |  Overall Experience 
Clasificación:
5.0

Make sure equipment is working properly so it doesn't break down 1 hour after leaving the store

RANSOM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lonnie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lanny E.  |  Overall Experience 
Clasificación:
5.0

I was very pleased with the service, specially the lady that helped me during the time I needed to access the Ubox , I am sorry I forgot her name but she was AWESOME!!!! Thank you so very much!!

Melissa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin R. 
Clasificación:
5.0

It was a smooth experience.

james D. 
Clasificación:
5.0

worker very patient with us. We changed our minds about trailers when we got there and he was very good at changing our request. the lot was large and open and easy to manuver

JOHN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFERY F. 
Clasificación:
3.0

When we returned our unit, it was never officially turned back in, and so there was a lot of hassle after I was done with the rental.

Elise P. 
Clasificación:
5.0

All was good. Ready for pick up, truck ran great & was clean - staff was great.

DUANE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

XIN C. 
Clasificación:
1.0

I drove to three different. Location trying to get the truck I reserved. One location was an one hour and thirty minutes away. I used my gas and time looking a truck two in advance. This is horrible customer service and the truck was dirty when I received it and almost empty of gas. I will not be using uhaul again.

DAVID G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott W. 
Clasificación:
5.0

Very satisfied. Thanks for making it a good experience.

john G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nadia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY L. 
Clasificación:
5.0

Great customer service. Super friendly,

KENDRICK H. 
Clasificación:
5.0

The best storage facility I have ever used (5) and the staff first rate. Cleaner than my house ! Gracias

Mary N.  |  Overall Experience 
Clasificación:
1.0

Staff very helpful and was able to correct errors made by your website. I scheduled my reservation and selected my pick up and drop off locations. When the pick up date approached, I got a text message showing pick up at one address and online message saying pick up at a different address. Also, the drop off site had been changed to a location 300 miles from my destination. I called UHaul and was on hold for an hour and then the person I spoke with couldn't help me. Fortunately, the staff at the pick up site worked very hard to correct this but it took her 30 minutes to correct it by cancelling my reservation and starting over. She was great and the trailer was clean and hook up easy. The scheduling and website are absolutely terrible. I have never had such a bad experience with UHaul.

Kathryn S. 
Clasificación:
5.0

Very helpful

Tracy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason J. 
Clasificación:
5.0

Everything went smoothly. One exception is that while using you website it was slow to switch between stuff

Culley J. 
Clasificación:
4.0

When speaking with someone about processing my move-out request that was placed 12 days prior, the representative I spoke with was very brash. During the call it dropped due to poor cellular connection, and when I called her back, she yelled at me for "hanging up on her" and told me not to do that again. I explained that the call was dropped and I did not hang up on her. She was not apologetic and treated me poorly.

Christopher L.  |  Overall Experience 
Clasificación:
5.0

The humidity seemed less than at our previous storage facility

HERBERT R.  |  First Impressions 
Clasificación:
5.0

Awesome service and practical

Jose P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin G.  |  First Impressions 
Clasificación:
5.0

Andy and Zach have been very professional and very helpful. They are knowledgeable, experienced, and responsive. They are also very hard working, good communicators, and very customer focused.

Robert W.  |  First Impressions 
Clasificación:
5.0

Well done on all accounts.

William K.  |  First Impressions 
Clasificación:
4.0

There was a lot of confusion as the RV covering units were not numbered. It would be such an easy fix. Also the unit I had signed up for had another vehicle in it. So, I was given another one after the staff figured out which number that one was. The female staff was very helpful and worked hard appearing to be the only staff member there to assist customers.

viki m.  |  First Impressions 
Clasificación:
5.0

I really appreciate the staff at both uhaul places here in Rochester Minnesota. The staff was very helpful in explaining what I would need and helping me get the uhaul and storage that I needed. The customer service is off the charts they really have the friendliest most welcoming staff and I loved that about my visit. No inconvenience. No disrespect. No waiting. Even with the covid-19 going on they remain to maintain excellent business and I salute and thank you guys.

Christopher S.  |  First Impressions 
Clasificación:
4.0

I was not pleased with one of the employees at the time of check out. All others were excellent. It came down to buying back unused boxes. I would like to explain over the phone.

Deniese J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom T.  |  Overall Experience 
Clasificación:
5.0

It was very fast and easy. And I know why U-Haul's been around for such a long time you guys are professionals at this industry

Steven K.  |  First Impressions 
Clasificación:
5.0

Manager of store is top notch.

Kevin P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

brenda W.  |  First Impressions 
Clasificación:
5.0

I like it.

James T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri E.  |  Overall Experience 
Clasificación:
5.0

Service was excellent! I really like that there is an indoor loading/unloading area. Carts are provided & the security system is great! Reserving a unit was easy and the place is very clean.

Lori s.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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