i don;t know why I even bother sending this, i have filled out many surverys and nothing changes at this location, i went to pick up my truck yesterday, i had a 10:30 reservation, i got there at 10:20, i didn't get my truck until 10:55, there were only 3 people ahead of me, you had 1 person actually working, 3 people standing actually doing nothing watching this person work and then she had to go outside with a customer and we had to wait for her to come back in while the other employees were still watching and we were waiting in line, i think 35 minutes to pick up a truck is absurd, and it made me late for my appointment!!!EDWARD D.
Customer Reviews for U-Haul Moving & Storage of Riverview
Philadelphia, PA 19148
(Across from UPS)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ROKKY L.
The staff, Alicia in particular, was very helpful. There was an issue with the original truck and she was able to sort it all out for me so that we could continue with our move without issue.Jamey D.
El cliente no dejó un comentario.SHARON T.
Everyone was so professional and top notch service from start to finish!Alison T.
El cliente no dejó un comentario.RITA-MARIE C.
El cliente no dejó un comentario.JOSE R.
El cliente no dejó un comentario.Peter D. | Overall Experience
El cliente no dejó un comentario.Paul M.
Used Uhaul In Philadelphia and Pittsburgh both were excellent. Also used moving help thru Uhaul no issues.Kim C.
The staff was extremely helpful & educated me along the way with tools/ equipment needed to have a smooth move in.Jamile C. | First Impressions
El cliente no dejó un comentario.Alexis B.
Horrible horrible horrible customer service ! The man who checked us out was RUDE! He was rolling his eyes , huffing and puffing , and just overall a terrible experience. Next time, I will use Home Depot or enterpriseGRACE M.
John went right to help unload my rental trailer nice guy.THOMAS R.
Check your trucks before renting them out. My truck barely had any gas in it, door was damaged, truck front wheels needed an alignment. Not a good experience at allEli K.
Great people!Zhong Z.
I was charged for 2 dollies that they said were missing. The dillies were left in the moms attic. I had to call numerous times. They were to busy to look to see if the dollies were in the truck where I said they were. Finally after a fourth call someone said they found the follies in the moms attic where I said they were. The charge has still not been refunded to me.Steve V.
Fire the person that received my trailer in. He as totally worthless. drove by me on a scotter and yelled at me to follow him, did not slow down. Never got off the scooter told me to unhook it and put it in the row next to us, never helped, never asked, never said thank you. Totally worthless piece of flesh!JOHN M.
The hitch and corresponding chains were installed wrong and dragged on the ground- the uhaul employee said this was normal. When I arrived at my destination the chains had completely worn through and broken in half.KYLA R.
El cliente no dejó un comentario.Marko U. | Overall Experience
The person who waited on me took very good care of me and was fast and efficientROBERT M.
Was charged $10 for damage protection and asked not to get it. Also was told wrong address by employee at other location when told where to pick truck up and had to walk over a mile after taking the bus to the address I was toldJAMES D.
El cliente no dejó un comentario.DINA A.
Tires needed airDENNIS J.
There was an attendant at the location named Eric who was very helpful in getting my concerns resolved (specifically the mismatch in the gas level at the time I received the vehicle). He addressed all my concerns and took care of the return on my behalf, and he provided the contact information of someone who could assist with any further questions or challenges.OLIVIA B.
El cliente no dejó un comentario.Eric T.
Workers just fooling around with each other. Almost no interest in helping clients.JESSE G.
El cliente no dejó un comentario.ROBERT R.
El cliente no dejó un comentario.Alan M.
Better service of your vehicles, vehicle drove very sluggish.BARNELL N.
El cliente no dejó un comentario.Emily M.
David was amazing. He stayed late to help me out and he was invaluable. True hero. I hope you can recognize him for his help.LUCA R.
El cliente no dejó un comentario.JAMES HENDRICH W.
El cliente no dejó un comentario.Evon S. | Overall Experience
Lock that was purchased online wasn't available in this store or anywhere nearby. Drive in door to facility was out of service. Carts provided aren't big enough to transport furniture on. Staff was not helpful whatsoever and took 45 min to check in while I was the only customer there.Kaylee T. | First Impressions
Customer service was terrible. Only one employee checking people in on the morning shift. When I returned the vehicle the person behind the counter was totally not helpful. He was very busy playing on his cell phone. I was the only person on line. He clearly wasn't over burdened.Joesph D.
Unfortunately, my family and I had a horrible experience renting from UHaul. The UHaul was rented for my move from my current apartment into my new apartment up the street. My father parked and turned off the UHaul in our designated loading zone. After one hour of loading the UHaul, my family tried to start the UHaul but the battery was dead. I tried calling UHaul, chatting online, and submitting a roadside assistance request. UHaul called us to let us know no one was available in the area to come out to jumpstart the UHaul. After submitting our request, we continually called and still after 6 hours UHaul was unable to come out to help us jump the UHaul. As a result, I missed my move time slot for my new apartment. My father has a triple A membership and we had to call triple A to jump our car after being stranded outside for 5 hours.GREGORY S.
El cliente no dejó un comentario.ROBERT M. | First Impressions
El cliente no dejó un comentario.MYKIA J.
El cliente no dejó un comentario.JEFFREY K.
Gas was less than half making it very inconvenient for me to have to stop to get gas right from The startREBECCA N.
The system was down when I went for the vehicle. Thanks to your staff who were very helpful.Garfield W.
El cliente no dejó un comentario.Josh R. | Overall Experience
when returning truck I would like a simpler way to do it. I have to go on the phone and try to do something that my phone couldnt do. the attendant was very helpful and talked me through it. but the old way is the best way...JOHN M.
You guys fucking suck. You guys are just about the worst company that exists, ever. I fucking hate it every time I have to use you. Your lucky your the only options but Jesus, I just wish I didn't have a bad taste in my mouth EVERY time. Fuck you guys.GUS G.
El cliente no dejó un comentario.Shanelle M. | Overall Experience
I like the guy that works. There on 12:00pm around Sunday he was super helpful and do a good job with helping me get my truck back inWADE W.
El cliente no dejó un comentario.TITUS K.
The worst experience I've ever had, had to find my own truck, find the moving blankets and was left with less then a quarter of a tank of gas. The lady talked about Instagram with a customer before me for ten minutes and let a line built and on top of that was just rude.DAKODA S.
Your app sucks. Took 20 minutes to return because it would not accept the picture of odometer.Joe G.
Although received all other communications by text (confirmation, check in, etc), we never received the check out link. Check out should not take 35 mins.Charlotte W.
El cliente no dejó un comentario.MIKE I. | Overall Experience
PLEASE be more communicative about delivery windows and have a system to keep track of where your drivers are and have them keep your customers updated on their status!!! Please give your customers the contact information DIRECTLY to the people who are responsible for the delivery/shipping on the day of the move, NOT the 1800-uhaul maze of phone lines. It is extremely frustrating to not know ANYTHING about delivery and makes it impossible to plan anything, and then even more frustrating when a customer cannot get a hold of anyone, especially for something as stressful as moving! I had an extremely extremely terrible experience having my Ubox delivered. I hired movers for 3pm to help me load the Ubox. The time window I was given for delivery was 9am-4pm, so I was assuming at latest it would be here by 4pm at latest, so we could at least get started moving stuff to the curb. 3:30pm, no Ubox, I give a call just to check on the status. They say to give the driver until 4pm to get there. 4pm, no Ubox. I call and they tell me to wait and call back. I call back and am put on hold. Thus begins 2 hours of a variation on: (1) being hung up on immediately (2) put on hold for hours and then being hung up on (3) being told I will get a call back (and not getting a call back, of course) (4) being brusquely told that they are trying to get a hold of the driver â€" at least they were finally attempting to do this by 6pm (2 hours after the time window, with no other communication in between). So you know, just obviously being straight up ignored at this point. I have a dinner reservation at 5pm, which I am able to luckily move to 6pm. My movers have to move everything back into the apartment from the curb and I pay them for their time, of course, but that means I just threw $300 out the window for my stuff to literally get moved downstairs and just back up again. Cool. I get some emails / texts at 5:30pm re-iterating that my box delivery window is 8am-4pm todayâ€¦.helpful. Finally, at 7:30pm, while at my dinner, I get a call telling me there was a â€œtruck malfunctionâ€ and that the box will be delivered â€œfirst thing tomorrowâ€â€¦ when I ask what time that means, they tell me â€œ9am-4pmâ€ again. LOL. This would have completely completely screwed me over if there were new tenants moving into my apartment the next day! I would not have had anywhere to store my things nor anywhere to stay! Luckily, no one was moving in, and my landlord let me stay some extra days. This would be COMPLETELY UNACCEPTABLE for any customer with a more normal move where they have a final day they MUST be out!!! Anyway, the box was finally delivered around noon the next day. Note that when I tried to call around 10am that day, I was on hold (again) and was just told the delivery time is â€œ9am-4pm," which was frustrating because my movers had limited availability and couldn't come and I had to hire new movers last minute. The actual box delivery was fine. The box pickup the next day was also dicey because there was a car parked in front of my box so the truck couldn't get the box hooked up to it. The box had been delivered fine with a car parked there (they were able to park the box diagonally), so I assumed it could be picked up in the same fashion, but that wasn't true. Please inform your customers more clearly that they should leave room for this! Because of this issue, the driver decided to leave and told me to call when the other car movedâ€¦. What if the other car had never moved?? And we had to spend hours sitting there seeing if the car movedâ€¦. Also when the car moved and I did call again, I was sent to the 1800-uhaul maze of phone linesâ€¦ instead of directly to the driver. Again, Uhaul corporate needs a better system of communication for urgent things like this on the day of! Storage all was fine, my things were protected and safe and made their way to the final destination. However, the scheduling process for getting my loaded box delivered was also ridiculous. The customer service rep on the phone was very kind, but clearly did not know what she was doing. She scheduled a self delivery for me when I said I needed the box delivered to me by Uhaul. She also had an error message come up on her end while trying to schedule this (it kept prompting her to select â€˜Moving Help' but we were both confused because I didn't need loading help, I just needed a delivery). She then forwarded me to the wrong scheduling department, which then forwarded me to the correct scheduling department, where the customer service rep was also confused about what I wanted to do and said she had never â€œscheduled a delivery beforeâ€??? This customer service rep was very unhelpful and told me unclearly that â€˜moving help was going to deliver and handle it all for me.' This was untrue, because my moving help was still not booked, as the first customer service rep had mentioned. I asked to confirm that there was something in the system saying that I had this scheduled, and that I would receive an email confirmation or receipt of this, and she said I would. When I didn't receive any confirmation hours later, I called back and the customer service rep was clearly very frustrated and said that â€˜to be honest', she couldn't find any records of anything regarding my order (couldn't even find my contract numbers that I *had* email receipts for under my phone/email?) and that they wouldn't know anything until the box itself was picked up on their end. It seemed extremely odd and sketchy that I would not have any confirmation at all of a pick up being scheduled, but it was clear she was not going to give me any more info, so I figured I would just have to call and see on Monday. Also note that I originally wanted the box delivered and unloaded on a later date but decided to just schedule it as far in advance as possible given all the ridiculous snafus that had happened thus far and the many many mistakes / errors / lack of knowledge that were happening, so I figured I needed to give myself buffer time to avoid what happened in the first delivery (for this time, I DO have a hard deadline because there are new tenants). Monday, my scheduled delivery day, I notice that my order says it's a â€˜Self-Delivery'â€¦ I think that's weird, but I figure Uhaul will contact me like they said they would before the delivery. No contact. Of course. I call Uhaul and FINALLY speak to someone competent (Alicia, the manager at Riverview, who I agree with many reviews is super helpful and actually knows what's going on!!). She informs me that the Riverview uhaul location does not do deliveries across the bridge to Jersey (where I needed it delivered), so it's required to have MovingHelp do it, which is why that first customer service rep had that error message. (Another piece of feedback for Uhaulâ€¦ probably make systems easier to manage for even your own customer service employees??) She guides me to movinghelp.com where I am finally able to get what I need scheduled. This part goes smoothly. I hire some great moving help and they are awesome and communicative and it's a super smooth experience (thank the lord). Unfortunately, I still have random charges that don't make sense (charged again for a Ubox rental even though I already rented it? Bc it was loaded?), and I had to cancel one scheduled job (which was inputted twice and charged me twice for some reason) because that vendor didn't actually deliver from Philly to Jersey (which was a bug on MovingHelp's end for listing them as capable of doing my job). Those cancellations are still not refunded for some reason. But at least Alicia has been diligent and active in helping me figure those out and resolving that issue, so no complaints there. I would just blame Uhaul's crappy IT system probably here. All in all, unfortunately, this whole experience means I will never ever ever use Uhaul again for anything and probably actively not recommend any of these services. I have burned so much money and time (work days!) and stress and didn't even end up saving that much compared to other services (which was why I went with Uhaul to begin with â€" not worth it!).Claire Z.
El cliente no dejó un comentario.JASON D.
Location was fine, but understaffed. One poor guy was stuck trying to run two computers at once to help the long Sunday morning line. Then, one computer froze. I have never been to a U-Haul and seen employee computers working 100%. GIVE YOUR EMPLOYEES WORKING COMPUTERS, for the love of Christ. FYI I am NOT a U-Haul employee.Stephen S.
There was one person working and he was working very hard He is very kind and accommodating and knowledgeable But he can't be everywhere at one time. People waited in line for a long time home I am because the computers were down it took us, over an hour and 20 minutes, to get an elevator to open and take us upstairs to our storage space. The card didn't work and the pin didn't work and the second pin we were given didn't work. And we called from the elevator but the one employee was very Busy and could not answer, so we waited at home while we waited and waited and we waited. I'm a little concerned that this will happen every time I get there because it turned what should've been 45 minutes into a 2 1/2 hoursJAMES C. | First Impressions
El cliente no dejó un comentario.MARY M.
The staff is very good. I would definitely recommend this location.CARMEN R.
El cliente no dejó un comentario.Mai T.
El cliente no dejó un comentario.STEPHEN H.
El cliente no dejó un comentario.CHARLES M.
More. Workers outside.GLENDA B.
El cliente no dejó un comentario.Andrew B.
El cliente no dejó un comentario.Casey S.
The only thing that I had a problem with was the uploading pictures link. It didn't work and there was some minor damage to the truck I would have liked recorded. I took pictures on my phone though for proof. The only other thing is she told me to return truck under green awning and put keys in drop boxes. There were two but were filled with water. Confusing. Otherwise it was a smooth process.KADIE S.
I reserved a 17 foot Uhaul and was guaranteed that the truck would be there. I didn't specify a location (you put in your address and your needs and locations that have the trucks you're requesting populate) and the Uhaul reservation system defaulted to that location. Well that location doesn't even carry 17 foot trucks at all which we didn't find out until we got there. They tried to give me a 20 foot truck but it is too wide for my street and there were no 15 foot trucks avail. I had no choice but to get a 10 ft truck to guarantee that it would fit on my street and couldn't go to a diff location because I had movers waiting for me. I am very disappointed in the service because it created a chaotic situation for my move and we had to make multiple trips which increased the move time. This is not a failure on behalf of the people working there but a HUGE failure on behalf of the booking system and Uhaul absolutely failed on it's promise that literally states that â€œyour reserved truck is guranteed to be available.â€ After this experience, I'll likely never use them again.AHSIKL S.
When I picked up the truck the young women was very helpful.CARMEN R.
El cliente no dejó un comentario.William L.
El cliente no dejó un comentario.CHRISTOPHER P.
Cambiar a las personas que atienden esa sucursal, muy pesimo servicio al cliente!!!MANUEL T.
Would have liked refresher about vehicle I did not know how to find odometerJANICE C.
El cliente no dejó un comentario.Jacob R.
The experience as a whole was horrible. The Uboxes were not ready for my 9am reservation. I was told that they would "Get to it when we get to it" by David Tran (he was awful to deal with), and I stood around the store until 11:30 am when they informed me that the Uboxes were not at the location. I then spent over an hour on the phone trying to reach Alicia Hicks, but I was transferred multiple times and hung up on before ever reaching her. I then had to follow Regina (the only somewhat helpful employee) to another location, at 1pm, where the Uboxes actually were. The employees at the other location were prepared, professional, and helpful. The employees at 8 E Oregon Ave were unprofessional, lied to me, and did not provide any useful customer service. They also failed to provide any reasonable compensation or solutions to my issue. I will tell everyone I know to never use Uhaul and especially never that location.KOLLIN S.
The staff was super rude and very slow. I showed up late to pickup my van not knowing this would cancel my car so there was no reservation when I got there. So the worker insisted on telling me everything I did wrong rather than helping me. Then after an hour of clicks and types, I got the exact reservation back. No idea what took so long.SHEA D.
Not their fault, but the truck sprung a number of indicator lights midway through the trip!MARK F.
El cliente no dejó un comentario.DENNIS G.
El cliente no dejó un comentario.Alan M B.
El cliente no dejó un comentario.Elisabeth G.
El cliente no dejó un comentario.Varghese A.
El cliente no dejó un comentario.Diane D. | First Impressions
Waited in line for 45 minutes. There was only 1 person ahead of me and no one behind me in line.CHRISTOPHER R.
El cliente no dejó un comentario.Howard W.
El cliente no dejó un comentario.Natalie V.
Poor customer service One employee acts like your always bothering them Also had to hook up my own equipmentROBERT G.
El cliente no dejó un comentario.KHADIJAH S. | First Impressions
El cliente no dejó un comentario.LAUREN V.
The workers here were extremely kinda and helpful.Janet L. | Overall Experience
El cliente no dejó un comentario.DEIDRALYNN G.
I was charged for 20 miles when there is absolutely no way I drove more than 10. I should have taken a picture of the odometer. Also, I was told there would be no charge for gas if I brought it back at 1/4 tank or more. I brought it back at 1/4 tank and they charged me an extra $10. Basically, I had $20 in bogus charges - I'll never use this location for uHaul services again.BRIAN M.
Eric was very helpful when another was not.Erika T.
35 minute wait time in line could be helped with more staff on hand during busy days such as beginning and middle of the month.JOHN B.
The first service person I engaged with was great, while when I returned the vehicle that day there were two guys there that were totally unresponsive. They ignored myself and other customers. Luckily, the initial service person then showed up and saved the day. It was a woman while I do not have her name unfortunately.JONATHAN H.
I arrived and my app would not let me pick up the truck. I went inside to the counter. I then had to wait about an hour and 15 minutes. I was then told when reaching the counter my reservation was cancelled. The teller then said she would do me a favor and find another truck, but had to get her manager. I was told then to wait. The manager never came so teller then tried booking me another truck. To get the truck my reservation had to restarted. We went through the whole process. Then to pay I put in my card. It did not work. I then tapped my card and was told â€œI messed upâ€ because U-Haul is not advanced enough for that. The next 10 minutes everyone's computer terminal froze. I finally was able to a truck after about 2 hours. Additionally I was told: - your staff beat up someone they found living in a truck who had previously stole the truck instead of calling the copsMATTHEW R.
Eric and Gabby were great, professional and worked awesome as a team.JENNIFER T.
To whom it may concern, My recent experience with UHaul has been hands down the worst experience I have had with a company in my entire life. I arranged for a Ubox to be delivered to my new apartment and received a guaranteed delivery date of 7/29/2021. I spoke to several employees in the week leading up to discuss timing, the location of the dropoff, etc. and was told my box would arrive between 12-4pm on the contractually agreed-upon date. As such, my girlfriend and I took off work, rented dollies from Uhaul, hired 2 movers to assist us with the unloading process, and sat in our furnitureless apartment for 4 hours waiting for the Ubox's arrival. After 4pm passed with no word on the box's status, we called customer service various times and spoke to various people, who told us that the box would arrive before 10pm. We continued waiting for several more hours before a different person at UHaul called us and asked to set up a pickup time for the box the next day, to which we replied that we hadn't even received the box yet! After investigation on her end, she told us that the driver was done for the day but that the box would be expedited to us the next day (7/30/2021). Of course, by 6pm on Friday (a day AFTER our agreed-upon date) our box STILL had not arrived and no one could give us a direct answer as to when it would arrive. The only answer we ever received was that it would probably be there by "end of day" and that we were the last address on the route. Last address on the route? After we were told we would be expedited?Â The same woman even called AGAIN to schedule a pick up, and we still had not received the box! Evidently, the disgusting lack of communication and negligence on Uhaul's part has cost us so much money, time, and resources. My girlfriend and I took off 2 days of work, paid for movers that we couldn't put to use, rented dollies from UHaul for which we were expected to pay for 3 extra days, paid for a hotel because we didn't have furniture. We have spent more as a result of this negligence that we did to pay for the service. This doesn't even take into consideration the multitude of other problems we have had with UHaul leading up to this day, such as: 1. They originally input the wrong delivery address into the system; it took us calling TWICE to have it changed2. We asked to change the payment method in store and it was never updated3. We asked to rent a 10ft Uhaul truck; instead we received a 9ft UHaul van4. We asked to have 2 dollies added to the reservation. One woman said that they were successfully added and would be brought with the truck. A different one said that wasn't even a possible service since the UBox location doesn't have dollies. Then the 3rd location we visited in person didn't even have the dollies in stock, and we had to take a lesser dolly.5. Every time I asked to speak to a manager, I was told they either stepped out and/or did not have time to speak to me. Really? That is how you 'manage' your Company? By far the worst 'customer service' I have ever experiencedÂ Overall, the poor experience that we have had with UHaul is inexcusable. The lack of centralized communication and transparency created a hellish experience that I wouldn't wish upon anyone. Horrible experience and I would recommendÂ NO ONE use this service. They didn't even offer a credit - still charged me the full price although they did not fulfil their end of the agreement as contractually obligated.Âpaul B.
El cliente no dejó un comentario.ARTHUR S.
Reserved two regular dollys and one appliance dolly. The employee informed me they were put of regular dollys but there was one in the truck. I ended up having to move down one dolly while someone who came to help ended up carrying one box at a time. What's the purpose of reserving equipment?DAVID S.
from my experience on 7/31: eric was very courteous on the telephone and behind the desk once i arrived. eric was professional when a keycard initially malfunctioned - he and the lady there (i forgot her name but her blue uhaul top with the reflecto-tape was drippin'). eric was helpful in showing me where the equipment was, how to operate the keycard, and when he found a unit close to the elevators. 8 e oregon is not my closest uhaul, but i had a feeling it would be the best. tbh the facility exceeded my expectations and eric (along with his co-worker) are fantastic. thank you so much! -alisonEden Alison S. | First Impressions
Regina was really friendly and very helpful. I appreciate all of the people at this place. They have to deal with some very bougie people.Ken W. | First Impressions
The saleswoman assisted us outside and was kind and very helpful.ANTHONY W.
Great and really easy to navigate.John P. | First Impressions
El cliente no dejó un comentario.Natalie V.
El cliente no dejó un comentario.Garth P.
There was a little confusion as we were waiting for our empty u-box to be delivered. We were expecting it in the morning but as the morning was progressing, I called the Uhaul office and I was told that there was a backlog on deliveries and we were rescheduled for the delivery of the box for 4PM - 10PM. We had intended to load up the box in the morning and the drive to our new home state. We began to look for other options (movers) and suddenly, the truck with our u-box arrived before noon. So, the box did arrive on time but the message we got from the office was a big problem.ROBERT P.
El cliente no dejó un comentario.George M.
El cliente no dejó un comentario.JASON S.
I am essentially a victim of fraud because of U-Haul. I was told when I reserved 2 U-boxes that if I did not need both on moving day, then I would not be charged for both. I ultimately only needed 1 box, and I told the staff at the Philadelphia distribution facility locate at 8 E Oregon Avenue, Philadelphia, PA that I would not be charged for the second box. At the facility, they assured me of this and told me that only 1 box would be shipped. I watched them make a note of this in my file. I called the main U-Haul phone number the next day and confirmed that only 1 box would be shipped. I was told notes were made on the file to confirm this. I also called the Philadelphia distribution facility and confirmed that the records were correct, and I was told a third time that I would only have to pay for 1 box and that only 1 box would be shipped. Ultimately, I was still charged for 2 boxes, an over-charge of approximately $1600 that I did not owe to U-Haul. The Philadelphia distribution facility mistakenly shipped 2 boxes, 1 box that had my belongings and 1 box that was completely empty. I was charged for the empty box to be shipped even after I confirmed three separate times with U-Haul that this would not happen. I had to file a customer action file when I was mistakenly over-charged two weeks ago. I was told this would be resolved in 72 hours. After 72 hours, I had to call U-Box to ascertain the status of this action file. I was told to call back in another 24 hours if someone hadn't reached out to me. 24 hours later, I had to call again as no one contacted me. I was told a general manager from the Philadelphia location named Alicia was going to be reaching out to me that day. She did not call that day. I had to call the distribution facility, and I was told Alicia had left the office for the day at 3pm. Another staff member named David told me that I would be contacted by the end of the week. By the end of the week, no one called me so I reached out to U-Box again and was told that I would be contacted at the beginning of the next week. We are now in the middle of the next week, and I still have not heard anything. It has been over 2 weeks since the customer action file was started and a total of 4 weeks since I was initially told that I would not be charged for 2 boxes to be shipped. I have been given no updates or guarantees that I will receive the $1600 that was fraudulently taken from me because of U-Haul's mistake. Every time I speak with someone at the Philadelphia distribution facility, they are incredibly rude, terse, and impatient. The U-Box representatives are cordial and attempt to be helpful, but each time I talk to one of them they just pass me along to someone else and don't truly help resolve the issue. I would not recommend U-Box to anyone as this mistake on U-Haul's part has taken over 12 hours of my time to get resolved, and I still have no guarantees that it will be resolved.Gregory Sean S.
Learning experience for me but hopefully everything is straightened out in a few days. Treat them well they treat you wellROBERT K. | Overall Experience
El cliente no dejó un comentario.Luis S.
Alicia was extremely helpful and accommodating!!Chloe T. | First Impressions
El cliente no dejó un comentario.JOHN D.
Nothing, THANK YOUDANIELLE C.
When we checked in to pick up our van the employee was very helpful and kind. The van was very clean and perfect for the job. When we returned the van we checked in online but went inside to return the key. That employee was very frustrated because we didn't pull the van into the â€œreturn hereâ€ lane because we did not know to do that. Return instructions could be more clear. Overall, a good experience.David E.
My U-Boxes did not arrive on the day they were supposed to. It was very difficult to reach the right person to get a status. I called multiple times that day and after being on hold and being transferred multiple times for each call, I was assured each time that I was on the schedule and that it would be delivered. First, at the scheduled time of 10-12, then I was told it had been changed to 12-4. It never arrived. When I called and I was finally connected to the delivery department, they said they could see that I was on the schedule, "But nobody told them." Needless to say, I was not happy. Then when the U-Boxes arrived the next day, they were place in such a way that one of the U-Boxes could not be opened because the latch was prevented from swinging due to the closeness of the other U-Box. The driver came back and we figured out a way to have two people work together to pry it open and then jam it closed. The driver had us practice it a few times to make sure we could do it. Obviously not ideal. In light of our experience, I would not recommend U-Haul.Mary D.
El cliente no dejó un comentario.ANTHONY M.
Alicia was fantastic to talk with and do business with. Do what you have to do to hang on to her, she's great.Jeffrey H.
A day prior to moving out of my storage unit, I spoke with the location's UHAUL customer representative about an after-hours (post 10:00pm) move ahead of a trip across country. The UHAUL rep assured me that an after-hours move/check-out was possible and, as is standard operating procedure, that the only thing needed to access the facility is my storage keycard. Furthermore, the rep noted that in the event of any issues, UHAUL has a designated after-hours General Manager on duty to assist. Feeling good about the procedures in place, I proceeded with the move, starting the move-out process at 9:40pm. Well, about 1/4 of the way through, as we took the first load downstairs and exited the elevator, access was cut off promptly at 10:00pm - meaning, I could not come back up the elevator to grab the rest of my belongings or at the very least close the wide-open storage unit. To contextualize, I have PAID movers who are carrying my belongings from storage unit to truck outside before heading off for the night to a destination across country. But wait, this should not be problem because according to numerous signs inside the storage building and the customer representative whom I spoke with earlier, there's an "after-hours" manager on call to resolve any issues! Unfortunately that was not the case. After about a dozen phone calls, several texts, and voicemails left to the said after-hours GM, Alicia Hicks, I and the movers had to give up and, quite literally, leave my storage unit open with personal belongings fully exposed. What's worse is that I had to hire additional movers to come in the following day to pick up the rest of my belongings. Again, because this was a trip across country, this fiasco caused by AFTER-HOURS GM refusing to answer her phone cost me over $1000 in costs. Not only unprofessional but absolutely unacceptable. As a side note, when we initially entered the storage unit, alarms were blaring yet no security or UHAUL manager was on site. UHAUL is negligent and absolutely careless - needless to say, I will never rent trucks or storage units at UHAUL again.Vilen P. | Overall Experience
El cliente no dejó un comentario.ELAINE H.
El cliente no dejó un comentario.Shannon B.
It’s not good with the columns taking up a lot of space that I’m paying high money forDana T. | First Impressions
I received extra-special service from Alicia when unforeseen circumstances made it necessary for me to drop the rental without properly checking in ...and at the wrong location! She took care of everything.Terence F. | Online Move In
The staff was very helpful and courteous. Would recommend that facility to my family and friends.RONALDDENNIS T. | Overall Experience
Bravo!VICKI R. | First Impressions
I was HUGELY disappointed. I ordered at 10x10x10 room and when I arrived on moving day, instead I received two 10x1x5 units next to each other. I had already paid for movers and was moved out of my apartment so I had no choice given there was no one at the facility to help. I'm so disappointed. I'm looking forward to gathering my things and leaving ASAP.CAMERON B. | Online Move In
The facility is pretty clean, The staff is very helpful, only downside i had was that it wasnt open 24/7. The latest they stayed open for me was by 10pm which was disappointing because the rooms arent cheap to rent.Sandra O. | Overall Experience
El cliente no dejó un comentario.Lakeasha E. | Overall Experience
El cliente no dejó un comentario.RONALDDENNIS T. | First Impressions
Great customer service. Staff went the extra mile to meet my needs. The manager made herself available if any problems arose. Six out of five stars!!CRAIG S. | First Impressions
El cliente no dejó un comentario.Elsa r. | First Impressions
The facility did not have water in the bathrooms. The toilet did not flush. The bathrooms were filthy. The vehicle was filthy and smelled horribly of cheap cleansing product " Fabulouso" which does not disinfect. It took your breath away. When you left the vehicle your clothes smelled like it for hours which you needed a shower right away. Lastly upon returning the vehicle there wasn't anyone in the building to check you out. I waited over 20 minutes for someone to appear.Kathleen T. | Overall Experience
El cliente no dejó un comentario.JAMIE L. | Overall Experience
It said a lock was provided in the unit there was no lock in there. The girl at the front desk was very rude would not use this location again nor recommend to a stranger let alone a friend.Ishani E. | Online Move In
I wish I could remember the name of the woman who helped me at the Oregon Avenue location, because she was so, so helpful and answered all of my questions as a first-time renter of a storage unit. She promptly got me up to my unit, reminded me of all the necessary access information, and was very friendly. I would definitely recommend this location to a friend.Alyvia W. | Online Move In
El cliente no dejó un comentario.Nicole L. | Overall Experience
After goin to two different uhauls dealing with very unprofessional staff. It was nice to come to one and be greeted by a friendly face Ms. Regina Hicks went above and beyond to assure that we found the storage unit that I was looking for. Being an elderly person she made sure I was able to get a unit that I did not have to go far for. I really appreciate her patience and professionalism. She is what your other staff should be like.Amelia T. | First Impressions
I wouldn't recommend this dump to my worst enemy. The staff and the manager are completely incompetent and rude. I've been storing for years and never had such a horrible experience. DO NOT deal with these people! They have no idea what good customer service is. What a joke!!!! 冷Kevin B. | Overall Experience
El cliente no dejó un comentario.Sherise B. | First Impressions
Received an email with a code that would allow me access into building. Code didn't work..when office opened received card so i may swipe in- also didnt work.Michael C. | Online Move In
El cliente no dejó un comentario.INDIRAH M. | First Impressions
There should definitely be later hours for those of us that need it. To pay extra for that is kinda unheard of (to me). It should already be in with the price of the storage unitKrista N. | First Impressions
El cliente no dejó un comentario.Robert S. | First Impressions
you are better than good. GeneGENE B. | First Impressions
El cliente no dejó un comentario.Jerry D. | First Impressions
Great business.Latisha D. | First Impressions
None at this timeARTHUR L. | First Impressions
Alicia Hicks was friendly, courteous knowledgeable and professionalLarry A. | First Impressions
Sometimes I found myself having trouble locating an employee for assistance. That being said Alicia has been VERY helpful. i really enjoy the cleanliness and organization of the location. thank you !!!MOHAMMED S. | First Impressions
I maintained a storage unit for 3 1/2 years. I moved out and two days prior to my move my payment was processed. I asked if I would get a pro rata credit for the 28 days I was told no because I received the first month free when I initiated my storage rental. I feel like the first month free was like a bonus for me renting at U-Haul not a disadvantage. I should of gotten a 28 day credit.Katherine A. | Overall Experience
El cliente no dejó un comentario.Dominic A. | Overall Experience
Staff is energetic and smart. A pleasure to deal with.Mary Ann C. | First Impressions
I never knew I was not going to get my refund back or else I would’ve kept my garage to the 22nd or 21st of October I’ve never received a free month and which I wouldn’t know what I have to do with it because then you’re charging you at the end if it was a free month but I never got a free month nor do I get a military discount I called that double dipping someone pays for a garage and now you run it out to someone else you got double payment for that one unit I would recommend it to no one or to make sure when you check out you stay until your bill is due nextCarla C. | Overall Experience
Staff excellent.Marion M. | Overall Experience
El cliente no dejó un comentario.Lucas D. | Overall Experience
Everyone is very helpfulmaria n. | First Impressions
Regina was very professional and informed, she helped make the process easy I also brought the wordlock pad lock for the unit I am renting, this pad lock is awlful, I can not open the lock or reset it, I have emailed the company, but I think Uhaul should stop selling this lock.KATHLEEN J. | First Impressions
This unhappy review is for 314-322 N 13th St, Philadelphia, PA. I reserved a unit on May 15 through the website (#808042-00115070). I showed up the day before I planned to move all my stuff into storage and they said there were no units available! That the website was allowing people to make reservations even though they hadn't any available for months? The staff at 13th Street found a unit at 8 E Oregon. Other than that, they were close to useless. Very dismissive, like it's not their problem. Ok, it's not their fault that U-Haul's website is busted, but why did no one call me ahead of time??? Can you imagine showing up with movers and a truck full of stuff, only to find out you have no unit? That's inexcusable.Charles P. | First Impressions
I been having problems with the desk from day 1 . I get paid different days so for 1 day late they would lock my doors and it will take then 3 hrs of me standing their waiting for someone to unlock my unit , I explain to then and they just act like they didn't care ! But I can't remember the persons name that help me so much i would give him 10 stars ! He understands what happened I just wish everyone was like him ! I would like to let him know he is the best and theirs still people out their that really do care Thank youCarla C. | First Impressions
Everyone is so helpful!!! Alicia Hicks is a awesome manager with great people skills to help your transition go as smooth as possible. Thank you for all of your help!!!Kathleen T. | First Impressions
It was very easy to rent our storage unit. The facility is new and very clean. The associate that assisted us was helpful and friendly.Heather N. | First Impressions
Good customer servicetiffany d. | First Impressions
Yesterday we tried to go in and look at the facility space and couldn't get access to it after paying for it. Today, we loaded our truck, drove over to the space and still can't get access to it!Joan L. | First Impressions
Alicia was so helpful and very knowledgeable.Marion M. | First Impressions
A SPECIAL THANK YOU, to GM Tonyetta, @ E. Oregon Ave. Phila., Pa. 19148 for , all of her help.Sad to see her go.Rose M. | First Impressions
My storage was less space than I requested, since it has a big white pillar and a wall taking away a percent of what I needed.Best Friend o. | First Impressions
Mr Curry at 12th is rude, and demeaning. I almost went to pier 40 to rent space. guys at Oregon are awesome. The grade is for them.MARK H. | Reservación
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