Comentarios del cliente para U-Haul Moving & Storage of Riverview

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Riverview

Grado total:

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Laura P. en

Grado:

They were extremely helpful through the whole process!

John B. en

Grado:

Excellent service earned all my future business.

Leah P. en

Grado:

There was a roach in the van. Just an FYI, Im sure there are much worst things found. Customer service was great, van was clean, pick up and drop off were fast. Price is reasonable. Definitely would use again.

Chuen C. en

Grado:

I was told to have half tank of gas with the truck but, actually, less than that. I would prefer Uhaul fill the gas up prior to giving to customer.

erin S. en

Grado:

The woman that helped me had poor customer service. She never stood up straight or looked me in the eye, and was on the phone with someone else. Fortunately the man who checked in the trailer I was returning was very professional.

Norena S. en

Grado:

El cliente no dejó un comentario.

elizabeth M. en

Grado:

The trailer that was available was old, beat up and dirty inside. These older, shorter ( I bumped my head twice exiting the trailer) should be junked; the newer, taller ones are far superior and safer.

Luiza P. en

Grado:

El cliente no dejó un comentario.

Levi B. en

Grado:

El cliente no dejó un comentario.

tiffany d. en

Grado:

Good customer service

Kevin B. en

Grado:

I did not rent anything from this location. Uhaul is allowing bogus customers to rent with using my email identification information.

regine m. en

Grado:

The unit was very clean, and reasonably priced.

Robert W. en

Grado:

The staff sucks. Huge rip off. Terrible service

Michael A. en

Grado:

El cliente no dejó un comentario.

john L. en

Grado:

El cliente no dejó un comentario.

Klayton W. en

Grado:

Need to prorate storage units according to usage

Erica B. en

Grado:

Jordan was very good at helping us and we were pleased with his service. Thank you.

barton g. en

Grado:

I drove 15 miles and got charged for 4 gallons of gas. When I pointed this oversight out to the rep, she said nothing could be done since the ticket had already been closed. Seems unfair to me.

hammon J. en

Grado:

Long wait but Jordan handled everything well.

Lan-Anh D. en

Grado:

Great service. Helped me understand my rental as well as my return. Very informative!

Betty T. en

Grado:

Mr. David was an excellent person. He was able to get me in and out in a reasonable time. The line was long but the service was fast.

Robert D. en

Grado:

The agent at this office was courteous & apologetic for the inconvenience.

JIN WEI L. en

Grado:

The asain guy work there is too inresponsible. Disappeared for 15 mins and treated me for $20 fee if I don't do self check out. It's during business hour!!!! Not after. Wtf.

soud A. en

Grado:

El cliente no dejó un comentario.

Anthony C. en

Grado:

El cliente no dejó un comentario.

Anthony C. en

Grado:

El cliente no dejó un comentario.

dan H. en

Grado:

Took three u Haul locations before we found a place that would accept the trailer. First went to D/O location shown on paperwork. They would not accept trailer. Went to second location, they were useless. Finally third location accepted the equipment.

Hsianmin J. en

Grado:

The clerk said we must use the online return link to return the truck otherwise there is $20 service charge. I was not informed when I selected the drop-off location. UHaul should be clear to us. I did not have to use the online link At the pick up location. I was told at the clerk of the pick up location that I can return the truck at any location in Philadelphia, because my preferred drop-off location was not available as a drop-off location. It is not true I was rejected at the preferred drop-off.

Maren W. en

Grado:

I talked with 3 different people over the course of 3 weeks. Alisha & Jordan were great. Had multiple conversations with them. They both knew what they were talking about & I felt very confident in the process. A third person who's name started with a K was clueless. She was redoing things multiple times. Then conversation lasted 30+ mins because she said things weren't set up in the system the way I was describing (for movinghelp.com folks to come & get my UBoxes etc.). She left me feeling very uncertain. A follow up call by Alisha confirmed by gut feeling that what Ms K did was not correct. Alisha fixed it & all was good.

Adam H. en

Grado:

El cliente no dejó un comentario.

Norbert B. en

Grado:

Reservation was not held via internet...this is 2019. Luckily van was available as spouse and I took the day off. No explanation that review of vehicle beforehand was sent via text and expired by the time I saw it. Also return was only able to be done via text link and again this was not explained to us, so we were in line for 5 minutes until we were told this by the sole person at the desk.

Anita B. en

Grado:

The worst experience i have ever encountered, manger is the worst ever please don't ever ever use this facility. 🤨🤨🤨🤨🤨

Laurits S. en

Grado:

get better signage in the main drop off lot so you know where to return the vehicle... other than that, the young lady who as in charge was incredibly gracious & helpful!

JAMIE L. en

Grado:

The staff was professional, friendly, and helpful.

Koby C. en

Grado:

The Riverview staff were the nicest Uhaul workers I've ever interacted with. Each of them said hello to me and asked if they could help me in any way. The service was fast and the return was easy. Thanks!

Roy R. en

Grado:

El cliente no dejó un comentario.

Joan L. en

Grado:

Yesterday we tried to go in and look at the facility space and couldn’t get access to it after paying for it. Today, we loaded our truck, drove over to the space and still can’t get access to it!

Art M. en

Grado:

Great

Marion M. en

Grado:

Alicia was so helpful and very knowledgeable.

Kareema W. en

Grado:

You guys are awesome!

Marinath J. en

Grado:

Great service

Mike T. en

Grado:

Terrible service.. Was there for over an hour.. Wrong storage area...TWICE!.. Lack of considertion for the customer.. The incharge Woman was good.. The rest were horrible...

Jeffrey F. en

Grado:

Easy process for moving my stuff into and out of storage.

Matthew K. en

Grado:

Jordan made the move in easy!

Eric H. en

Grado:

David was extraordinarily helpful, patient, and even a bit funny! A great member of your team. Eric Hamlin

earnie d. en

Grado:

Thank you U Haul and a great co . To have you in our country prices are great too.

Albert S. en

Grado:

Clean facility and simple process

Molly R. en

Grado:

The staff was incredibly friendly and helpful.

Albert S. en

Grado:

Confusing card entry though

Timothy M. en

Grado:

The staff and customer experience at this location exceed all expectations. Not only would I recommend this location, I have already done so several times. Thank you!

Rose M. en

Grado:

A SPECIAL THANK YOU, to GM Tonyetta, @ E. Oregon Ave. Phila., Pa. 19148 for , all of her help.Sad to see her go.

DANNIELLA R. en

Grado:

S Cobb Dr Smyrna👌🏾Tamir @ 61 & Lancaster, Tonyetta @ E Oregon ave & Candida @ cust serv Saved the day! After a 14hr drive, storage res was lost.? Got 4 hours behind with unloading & extra mileage😡

Joseph S. en

Grado:

Jordan Derricotte did an outstanding job helping me get the right locker and interacting with Toyetta Christy about my future needs for more space. Anthony Seraphin

Roseann B. en

Grado:

Well, for Airline Folks such as myself, 7a-7p isn't convenient; we need, at least, access until midnight. Love the cleanliness, friendliness and indoor-iness of the facility!

FRANCIS JAMES C. en

Grado:

I keep having charges for unknown reason! Have to follow-up couple of times just to pick-up the storage pod!

tim p. en

Grado:

I really like the whole experience that professionalism and the courtesy that they'd given me very helpful I like the way that they offer assistance and help me with the situation I'm definitely recom

Carrie P. en

Grado:

The general manager was very accommodating. She allowed us to see unit with and without the pillar in them to allow us to make a sound judgement as to storage.

Karl H. en

Grado:

Great service, helpful staff, very positive experience.

Bestfriend o. en

Grado:

My storage was less space than I requested, since it has a big white pillar and a wall taking away a percent of what I needed.

Carla C. en

Grado:

The workers were excellent just wish that they recognize military and give us a discount ,

Ioana C. en

Grado:

Rude customer service that doesn't offer any advice. It takes very long until you get to talk with the right person when you call. Very expensive for the services you offer.

Roseanne P. en

Grado:

Very easy access and carts available for moving items

William F. en

Grado:

Staff was very helpful

Lan C. en

Grado:

It’s hard to reach the person who know about my case (the manager). Other personnel can’t seem to find my reservation and kept on having issues. Don’t know how it looks like bc never been there.

Willam H. en

Grado:

No prorate when I checked out 3 weeks before the end of my paid month is ridiculous and unacceptable.

Evelyn S. en

Grado:

Very pleased with the service

leah m. en

Grado:

Everything in side the U-haul Self-storage was beyond perfect. However the elevator gave me the impression that it needed maintenance ( it bounced roughly) for my taste and my opinion.

sy r. en

Grado:

In particular I appreciated the excellent service of Kelly and Anthony

Katherine S. en

Grado:

Best uhaul location I have ever been to. Clean, organized, efficient, and friendly!

Erica H. en

Grado:

There was a leak in the ceiling which caused water damage to my belongings. The staff generally didn't handle the situation well, between poor communication, incorrect charges, and disorganization.

ayako m. en

Grado:

The staffs and service were all great!! Thank you!

JESSICA H. en

Grado:

Great

LISA L. en

Grado:

I’llnever use any UHaul service again Strongly recommend the same to all!! Especially OregonAvUBox storage. Stay away from auto pay onCC They use it to their advantage unprofessional in every way!!!

Jacob B. en

Grado:

n/a

John S. en

Grado:

Individual employees and staff were great. They were awesome and helpful. The disorganized uhaul experience, website, customer service phone number and multiple fraudulent charges, sucked.

sanhita s. en

Grado:

Kelly the manager is fantastic. UHaul's website is absolutely terrible, so it just took a while to get to her. But the move was a little quirky, and Kelly helped us coordinate for maximum efficiency.

gary b. en

Grado:

You needed more people in the store to get everyone taken care of it took 45 mins just to do one person then another 30 mins to do an other one is wrong there you have a line waiting an hour or more.

Jaydeep B. en

Grado:

Hours very limited; off-hours access was not yet implemented. Due to delays in moving people showing up, they couldn't finish moving my belongings into the storage unit! This was really unfortunate.

Richard P. en

Grado:

Good location. Friendly, helpful staff.

Erica H. en

Grado:

Apparently all 10x10 have giant poles in them, which reduces the space. Floor is not temperature controlled. It's unbearably hot. No stairs - fire hazard

MARK H. en

Grado:

Mr Curry at 12th is rude, and demeaning. I almost went to pier 40 to rent space. guys at Oregon are awesome. The grade is for them.

Ryan L. en

Grado:

Terrible customer service.

Ryan L. en

Grado:

Terrible customer service trying to arrange delivery of Ubox. Transferred to national customer service. Even shipment manager and regional reservation manager were not helpful.

Patrick B. en

Grado:

In theory, UBox delivery and storage is a great service. This facility seems disorganized and unconcerned with customer needs. My delivery was inexplicably delayed, and no one was accessible to help.

Aaron W. en

Grado:

Staff was excellent. This was the best U-haul experience to date.

KELSEY S. en

Grado:

Staff was nice and helpful when I called after getting lost. Not great that they put the UBoxes out in the open when people come to access them. Really unpleasant when I went, since it was raining.

Elaine B. en

Grado:

Would have rated more, but the monitors wasn't working and they still working on the 24 hr system