There was a little confusion as we were waiting for our empty u-box to be delivered. We were expecting it in the morning but as the morning was progressing, I called the Uhaul office and I was told that there was a backlog on deliveries and we were rescheduled for the delivery of the box for 4PM - 10PM. We had intended to load up the box in the morning and the drive to our new home state. We began to look for other options (movers) and suddenly, the truck with our u-box arrived before noon. So, the box did arrive on time but the message we got from the office was a big problem.ROBERT P.
Customer Reviews for U-Haul Moving & Storage of Riverview
Philadelphia, PA 19148
(Across from UPS)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.George M.
El cliente no dejó un comentario.JASON S.
I am essentially a victim of fraud because of U-Haul. I was told when I reserved 2 U-boxes that if I did not need both on moving day, then I would not be charged for both. I ultimately only needed 1 box, and I told the staff at the Philadelphia distribution facility locate at 8 E Oregon Avenue, Philadelphia, PA that I would not be charged for the second box. At the facility, they assured me of this and told me that only 1 box would be shipped. I watched them make a note of this in my file. I called the main U-Haul phone number the next day and confirmed that only 1 box would be shipped. I was told notes were made on the file to confirm this. I also called the Philadelphia distribution facility and confirmed that the records were correct, and I was told a third time that I would only have to pay for 1 box and that only 1 box would be shipped. Ultimately, I was still charged for 2 boxes, an over-charge of approximately $1600 that I did not owe to U-Haul. The Philadelphia distribution facility mistakenly shipped 2 boxes, 1 box that had my belongings and 1 box that was completely empty. I was charged for the empty box to be shipped even after I confirmed three separate times with U-Haul that this would not happen. I had to file a customer action file when I was mistakenly over-charged two weeks ago. I was told this would be resolved in 72 hours. After 72 hours, I had to call U-Box to ascertain the status of this action file. I was told to call back in another 24 hours if someone hadn't reached out to me. 24 hours later, I had to call again as no one contacted me. I was told a general manager from the Philadelphia location named Alicia was going to be reaching out to me that day. She did not call that day. I had to call the distribution facility, and I was told Alicia had left the office for the day at 3pm. Another staff member named David told me that I would be contacted by the end of the week. By the end of the week, no one called me so I reached out to U-Box again and was told that I would be contacted at the beginning of the next week. We are now in the middle of the next week, and I still have not heard anything. It has been over 2 weeks since the customer action file was started and a total of 4 weeks since I was initially told that I would not be charged for 2 boxes to be shipped. I have been given no updates or guarantees that I will receive the $1600 that was fraudulently taken from me because of U-Haul's mistake. Every time I speak with someone at the Philadelphia distribution facility, they are incredibly rude, terse, and impatient. The U-Box representatives are cordial and attempt to be helpful, but each time I talk to one of them they just pass me along to someone else and don't truly help resolve the issue. I would not recommend U-Box to anyone as this mistake on U-Haul's part has taken over 12 hours of my time to get resolved, and I still have no guarantees that it will be resolved.Gregory Sean S.
Learning experience for me but hopefully everything is straightened out in a few days. Treat them well they treat you wellROBERT K. | Overall Experience
El cliente no dejó un comentario.Luis S.
Alicia was extremely helpful and accommodating!!Chloe T. | First Impressions
El cliente no dejó un comentario.JOHN D.
Nothing, THANK YOUDANIELLE C.
When we checked in to pick up our van the employee was very helpful and kind. The van was very clean and perfect for the job. When we returned the van we checked in online but went inside to return the key. That employee was very frustrated because we didn't pull the van into the â€œreturn hereâ€ lane because we did not know to do that. Return instructions could be more clear. Overall, a good experience.David E.
My U-Boxes did not arrive on the day they were supposed to. It was very difficult to reach the right person to get a status. I called multiple times that day and after being on hold and being transferred multiple times for each call, I was assured each time that I was on the schedule and that it would be delivered. First, at the scheduled time of 10-12, then I was told it had been changed to 12-4. It never arrived. When I called and I was finally connected to the delivery department, they said they could see that I was on the schedule, "But nobody told them." Needless to say, I was not happy. Then when the U-Boxes arrived the next day, they were place in such a way that one of the U-Boxes could not be opened because the latch was prevented from swinging due to the closeness of the other U-Box. The driver came back and we figured out a way to have two people work together to pry it open and then jam it closed. The driver had us practice it a few times to make sure we could do it. Obviously not ideal. In light of our experience, I would not recommend U-Haul.Mary D.
El cliente no dejó un comentario.ANTHONY M.
Alicia was fantastic to talk with and do business with. Do what you have to do to hang on to her, she's great.Jeffrey H.
A day prior to moving out of my storage unit, I spoke with the location's UHAUL customer representative about an after-hours (post 10:00pm) move ahead of a trip across country. The UHAUL rep assured me that an after-hours move/check-out was possible and, as is standard operating procedure, that the only thing needed to access the facility is my storage keycard. Furthermore, the rep noted that in the event of any issues, UHAUL has a designated after-hours General Manager on duty to assist. Feeling good about the procedures in place, I proceeded with the move, starting the move-out process at 9:40pm. Well, about 1/4 of the way through, as we took the first load downstairs and exited the elevator, access was cut off promptly at 10:00pm - meaning, I could not come back up the elevator to grab the rest of my belongings or at the very least close the wide-open storage unit. To contextualize, I have PAID movers who are carrying my belongings from storage unit to truck outside before heading off for the night to a destination across country. But wait, this should not be problem because according to numerous signs inside the storage building and the customer representative whom I spoke with earlier, there's an "after-hours" manager on call to resolve any issues! Unfortunately that was not the case. After about a dozen phone calls, several texts, and voicemails left to the said after-hours GM, Alicia Hicks, I and the movers had to give up and, quite literally, leave my storage unit open with personal belongings fully exposed. What's worse is that I had to hire additional movers to come in the following day to pick up the rest of my belongings. Again, because this was a trip across country, this fiasco caused by AFTER-HOURS GM refusing to answer her phone cost me over $1000 in costs. Not only unprofessional but absolutely unacceptable. As a side note, when we initially entered the storage unit, alarms were blaring yet no security or UHAUL manager was on site. UHAUL is negligent and absolutely careless - needless to say, I will never rent trucks or storage units at UHAUL again.Vilen P. | Overall Experience
El cliente no dejó un comentario.ELAINE H.
El cliente no dejó un comentario.Shannon B.
Hicks horrible my number 215 8170668MALINA W.
El cliente no dejó un comentario.ARIANA V.
El cliente no dejó un comentario.Jamie H.
This U haul location at 8th and Oregon Ave. Is by far the BEST locations in the whole U.S hands down!!!. FACTS:!!!. I dont care where you live!. I recommend this locationðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'- it!!!. They were extremely accomadating!!!. I was probably one of the worst renters they have hade yet!. Still:! They were GREAT To MeðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-!!!. This will do for nowâœŒðŸ˜ðŸ˜!. I wont stop BIGGING them up!!!. ðŸ˜ŽGWENDOLYN G.
El cliente no dejó un comentario.Sebastian Z.
They charge me $14 more when I put gas in the truckjose M.
I know nothing about the pick up location! How can I rate it? Where is the Not Applicable Option???AL B.
El cliente no dejó un comentario.ELLEN R.
It’s not good with the columns taking up a lot of space that I’m paying high money forDana T. | First Impressions
Better communication, correct delivery and prompt pick up. Aside from the furniture pads every aspect of dealing with u-boxes and u-haul was challenged. Delayed delivery, boxes facing the wrong way, delayed pick up, rude staff, misinformation, confirmations that weren't correct, no mention of a minimum amount of space needed for the trucks to deliver the boxes properly in the city without blocking the street.Eva A.
El cliente no dejó un comentario.Marianne D.
I dunno who to get in touch with about thisâ€¦ my movers s hired through uhaul left my furniture in the uhaul and in the middle of the stairs half way through the move. They're left my couch in the middle of the stairs blocking all the other tenants from getting into their homes. They said my Move was the last one of the day and it wasn't a big deal if we went over the time. And then 10 minutes into getting to the new apartment they decided they didn't feel like walking the furniture up the stairs. So left it all in the U-Haul out in the rain and left the couch on the first floor when I live in third-floor apartment. This was so completely unacceptable as I am incapable of moving a truckload with of things on my own!!Courtney M.
first of all, i went into the location, there was nobody working, there 3 of us in line, then an employee came in on her bike, she was the only one working, i had a 10 am reservation, she was working hard but by herself, i got there at 9;45 and did not get out until 10;30, 45 mins to pick up a rental is ridiculous.. then i was told the gas tank was a little less than half, i got in it was 1/4, i took a picture and texted back on the app that is sent to me, i filled the tank back up to 1/4 of a tank and i was charged $31 for fuel, that is wrong, i put gas in, i only went 28 miles, how can you charge me $31 for fuel? because you had the wrong reading when the truck went out...EDWARD D.
Regina was AMAZING! Thanks again for making the process perfect!PAVLO B.
El cliente no dejó un comentario.Naomi B.
El cliente no dejó un comentario.BRIAN M.
Gabrielle was amazing with helping me out. I did the mobile pick up and the truck I was assigned was blocked in so she promptly came to help. During this I was doing the visual check and saw a screw in one of the tires, which she then got me a new truck and put everything in order for me quickly! Great personality and was personable and professional the entire timeThochu P.
Uhaul equipment was horrible.not the location's fault.Abigail R.
El cliente no dejó un comentario.Charles E.
We were not given a delivery window for when the boxes would be delivered. That would be helpful for the busy moving days and for planning. All of our interactions with people on the phone or the driver were very enjoyable. We did not receive the full # of promised pads.John K.
Instructions for check in/check out were pretty unclear. Had to ask the attendant where to get the truck and what to do even after I checked in with him. Same thing with returning the truck. Signage said to wait in the truck for an attendant, no one came out to help. Went inside to ask how I return the truck and one of the workers said I needed to do it through my phone. Had no idea. A better check in/check out process would have made my experience 10/10.Jared G.
I received extra-special service from Alicia when unforeseen circumstances made it necessary for me to drop the rental without properly checking in ...and at the wrong location! She took care of everything.Terence F. | Online Move In
The staff was very helpful and courteous. Would recommend that facility to my family and friends.RONALDDENNIS T. | Overall Experience
I received a 26 foot truck that smelled of cat urine and feces. The smell was unbearable but that was the only 26 foot truck available so they gave me no choice but to take it. I was also charged over $1,100 for no reason and double charged for the actual fee. I usually have a good experience with U-Haul. But this time it was terrible. I haven't received any notice about the overcharges. I tried calling but received no explanation. This is terrible customer service.Avery C.
Bravo!VICKI R. | First Impressions
Not professional and staff did not seen to know their job. I was also charged for $20 for gas and I filled to match original reading. Mobile return kept crashing so return was a nightmare to upload photo of gas reading.April H.
My U-Haul did not have working A/C. Unfortunately, i didn't use A/C in the morning when I picked it up. It was 97 degrees in Philly yesterday and inside the truck get like 100. Nothing worse then moving for 3 hours only to ride in a hot truck from place to place. When I returned the truck i mentioned the not working A/C and asked wether or not I could get a discount on my rental, the representative replied with â€œthere's no button for that.â€Kheaton S.
I was HUGELY disappointed. I ordered at 10x10x10 room and when I arrived on moving day, instead I received two 10x1x5 units next to each other. I had already paid for movers and was moved out of my apartment so I had no choice given there was no one at the facility to help. I'm so disappointed. I'm looking forward to gathering my things and leaving ASAP.CAMERON B. | Online Move In
El cliente no dejó un comentario.ROBERT L.
When I tried to drop off the truck after hours, uhaul.com/share told me I needed to be at the pickup location in Georgia even though I had reserved a one-way rental. I had to call customer service at 3am from a dicey South Philly neighborhood and threaten to leave the keys in the truck and walk away before the customer service rep was able to resolve the problem. Terrible.Jesse C.
A call representative told me my storage reservation code was invalid and sent me to a closed location. I was in tears. I had paid movers to help me and it was a traumatizing experience. I will never go here again.BRYAN S.
I was sent to the wrong U haul and had to go somewhere else for the cargo trailer.NICOLAS P.
El cliente no dejó un comentario.Joseph C.
Staff exceeded my expectations.Marcus J.
El cliente no dejó un comentario.Matthew C.
El cliente no dejó un comentario.ALICIA L.
The facility is pretty clean, The staff is very helpful, only downside i had was that it wasnt open 24/7. The latest they stayed open for me was by 10pm which was disappointing because the rooms arent cheap to rent.Sandra O. | Overall Experience
Arrived 15 minutes after my scheduled pick up time, van was filthy. Attendant offered to clean it, I had to refuse to make a deadline. Van drove really well! I believe I was over charged on fuel by sales rep. She verbally quoted the tank was less than 7/8 full, but my receipt reflected the actual amount was higher. Who knowsNick F.
El cliente no dejó un comentario.DINA A.
El cliente no dejó un comentario.Lakeasha E. | Overall Experience
El cliente no dejó un comentario.RONALDDENNIS T. | First Impressions
The employee there didn't seem like he wanted to be there but still, he was a great help. The manager Regina she was AMAZING though. I would suggest to Regina to get another "HER type" of person in there meaning someone who is swift and urgent like she is. One thing though is that it was kind of hard to find someone at times. Like no one was at the desk a LOT of the time. I understand and I don't fault Regina because she is the manager, but for a place to thrive, you REALLY need valuable employees.PARYS W.
El cliente no dejó un comentario.Jennifer A.
El cliente no dejó un comentario.COREY B.
Only problem was a low tire on pull DollyRobert D.
El cliente no dejó un comentario.PAUL W.
Great customer service. Staff went the extra mile to meet my needs. The manager made herself available if any problems arose. Six out of five stars!!CRAIG S. | First Impressions
It is 6:52 PM and still no U-Box, window was Noon to 4PM. I have a feeling that the dispatcher had the dates wrong, they called me to confirm a drop off on 6/17 which is the next day, the pick up date. I have a short timeline to move. I left 2 voicemail messages and no return call. I don't mind it being late, but they should keep in contact. I could have ran errands instead of waiting for nothing.Mark B.
Drop off went well. Took pictures and turned in the keys could not have been easier.John W.
Through no fault of the person working . i was charged for a dolly i didnt request and the bags which the furniture pads was stored was covered in animal urine which ruined my shirt and made the entire truck cab smell of pissByron W.
In the future it would be awesome if U Haul fleets equipped with built in Navigation System (GPS). You will be the first and beat all others.Emil D.
El cliente no dejó un comentario.Elsa r. | First Impressions
I had no issues, but I did have a low tire pressure warning. Tires looked ok.BENJAMIN C.
El cliente no dejó un comentario.TERRENCE M.
El cliente no dejó un comentario.Mark F.
We signed up for contactless pickup, but the Uhaul online system could not determine our location even though we had location services enabled and followed the prompts. We had to be manually checked in and it took over an hour. Please process a full refund.DANIEL B.
The facility did not have water in the bathrooms. The toilet did not flush. The bathrooms were filthy. The vehicle was filthy and smelled horribly of cheap cleansing product " Fabulouso" which does not disinfect. It took your breath away. When you left the vehicle your clothes smelled like it for hours which you needed a shower right away. Lastly upon returning the vehicle there wasn't anyone in the building to check you out. I waited over 20 minutes for someone to appear.Kathleen T. | Overall Experience
El cliente no dejó un comentario.Nils V.
El cliente no dejó un comentario.JAMIE L. | Overall Experience
Great locationDAVID T.
Hello, The customer service rep was very polite and efficient. The facility was clean and well organized as well. Great experience!ROBERT R.
El cliente no dejó un comentario.Patricia M.
It said a lock was provided in the unit there was no lock in there. The girl at the front desk was very rude would not use this location again nor recommend to a stranger let alone a friend.Ishani E. | Online Move In
I wish I could remember the name of the woman who helped me at the Oregon Avenue location, because she was so, so helpful and answered all of my questions as a first-time renter of a storage unit. She promptly got me up to my unit, reminded me of all the necessary access information, and was very friendly. I would definitely recommend this location to a friend.Alyvia W. | Online Move In
The supervisor she need customer service lessons she was rude and also didn't want to dispatch another trailer because the one they was broken.JEWEL W.
Just an absolute horrible experience. I did mobile pick up and when I got there I was told to go inside to the desk, not to the lock box. I waited 1 hour and 15 mins to talk to someone and finally get my key. They asked me for my card number 3 times. I was 2 hours behind schedule for today's job that I needed the uhaul for. I was told 2 hours would be comped and 2 extra hours would be given for free. I somehow still got charged $190. I'm disgusted and will never use this location againDior G.
El cliente no dejó un comentario.Nicole L. | Overall Experience
El cliente no dejó un comentario.JIMS L.
Do not change anything, great jobARTHUR S.
El cliente no dejó un comentario.CONNOR S.
Everyone was outstanding.Robert C.
El cliente no dejó un comentario.stacey A.
There pods arrived very late and they were oriented in the exact opposite direction that was ordered. When I explained to the UHAUL employee assisting the driver of the boxes, that the boxes were in the wrong direction, she was immediately rude and dismissive with her response. Her tone of voice made it abundantly clear that she was not there to help me nor was customer service a priority for her. The driver on the other hand was at least polite and did his best despite there being no solution for the mistake except to wait another day for the boxes to be redelivered. There was absolutely no communication from UHAUL regarding the delivery, I had to call several times to check in on the status of the u-box delivery and was told I would receive a call back. When I did finally receive a call, two hours after the delivery window I was told that they would arrive in less than a half hour. I then waited for over an hour for the boxes to arrive. The terrible service an communication also occurred when I tried to check on the pick up of the boxes. At the moment I still do not have confirmation that they were picked up, nor do I have the ability to schedule their delivery. Overall I won't be recommending this service to any friends or family, nor will I look to use this service again in the future.Eva A.
El cliente no dejó un comentario.LISA K.
The moving help that I ordered and paid for would not answer my messages and the day before my move responded that they did not contract with uhaul. I thus had to â€œcancel and changeâ€ to another moving group which was $70 more expensive. Uhaul did not and would not refund me or help even though I bought a service on their website that they could not provide. They claim no liability even though uhaul contracts these companies. Once my moving company finally got to the Ubox location they took 4 hours there because the ubox had been put on the wrong hitch. Will never use uhaul again. Awful service on the phone, online, and ended up paying more than a thousand dollars to move on the wrong day.Daniela F.
El cliente no dejó un comentario.stephen R.
El cliente no dejó un comentario.KRISTA M.
Spacious location with friendly and helpful staff.Pat D.
After goin to two different uhauls dealing with very unprofessional staff. It was nice to come to one and be greeted by a friendly face Ms. Regina Hicks went above and beyond to assure that we found the storage unit that I was looking for. Being an elderly person she made sure I was able to get a unit that I did not have to go far for. I really appreciate her patience and professionalism. She is what your other staff should be like.Amelia T. | First Impressions
I wouldn't recommend this dump to my worst enemy. The staff and the manager are completely incompetent and rude. I've been storing for years and never had such a horrible experience. DO NOT deal with these people! They have no idea what good customer service is. What a joke!!!! 冷Kevin B. | Overall Experience
Great people, chace and eric were great.DAVID T.
El cliente no dejó un comentario.Colin C.
El cliente no dejó un comentario.DINA A.
Great serviceBRYAN S.
El cliente no dejó un comentario.AHMAD H.
El cliente no dejó un comentario.FRANCIS P.
El cliente no dejó un comentario.NICHOLAS F.
The keydrop was incredibly difficult to find after-hours. The app should provide specific instructions on what to look for at each location. The visual in the app was of an orange box and I circled the whole building looking for an orange box. Instead, it was a barely labeled slot near the bottom of a sliding door.Storey C.
Staff at this location was very friendly and helpfulRyan D.
The gentleman who checked in the truck on return needs to be recognized. He is very honest, professional a good look for the company. I had lost 35$ in the vehicle and had no clue at the time. He called,left voice-mail and text me explaining the situation and how to collect the money if I didn't make it at closing time. He also was very thorough,professional and overall happy person when checking us on the return. Great employeeLinda M.
El cliente no dejó un comentario.Carlitos H.
My truck broken down the battery went completely died. for couple of hours.GORDON G.
El cliente no dejó un comentario.Aubrey R.
El cliente no dejó un comentario.Sherise B. | First Impressions
I did not want my ubox delivered by pickup truck and trailer. This should have been disclosed before they arrived. As a result, the ubox access door was facing the wrong way and was completely inaccessible for the things we need to store. I called the store and requested they come pick up the ubox two months early and lost money on this process. Not only that, I've spent literally HOURS on the phone trying to make a new reservation from another store that can deliver by Flatbed truck and Forklift so placement is exactly where I want it.Amy H.
When I went to drop off no one came out to the return area for over 20 minutes. When I decided to check in via the app I was finished and went to park and was told by the attendant that I could not check in myself during business hours despite there being signs posted that you could do so 24x7. He went on to say that he was there alone and would get back to me later that day if there were any issues with the truck after making me move the truck back to the return area. He refused to allow me to return the truck in a contact-less manner, which is what U-Haul advertised when I rented the truck. He was rude and inattentive, and his behavior certainly wasn't customer-service focused. It's a shame as I have always had superior service by U-Haul previous to this incident. He didn't want to listen to me at all. I'm not sure how he could let me leave the truck without clearing it, and I ensured pics were submitted via the app in case he misrepresents how the truck was returned. In times of COVID I appreciate a contactless way to conduct business, and he told me that the policy was not necessarily in place for that specific location as every location is different - I hope you appreciate that he basically is stating that his location (Philadelphia - Riverview on Oregon Ave) can do whatever they want regardless of U-Haul's policies and advertising as they have their own policies. Also, this person was not wearing a mask, and approached me at distances closer than social distancing - not appreciated. Absolute worst customer service experience I've had with a company - please look into this.Edward F.
Above and beyond people work here!KINGNISHA L.
Great facility, spacious and clean.TERESE G.
Nice locationRobert J.
Great service!ZHONG Z.
Great peopleLINTON H.
Got in and out fast, seemless check in and out.Ali A.
The A/C knob was broken in the van and on a very hot day it was much needed staff was informed but didn't seem to care or offer a different vehicle matter of fact the the one employee does even know how to let customers know he can help them he just stares at you until you speak and no compensation was made for the inconvenience of no A/CZAKRIA A.
The lady working the counter 5/15/21 was super attentive and helpful, give her a raise and keep her around.GREGORY M.
El cliente no dejó un comentario.Ernest G.
Received an email with a code that would allow me access into building. Code didn't work..when office opened received card so i may swipe in- also didnt work.Michael C. | Online Move In
El cliente no dejó un comentario.INDIRAH M. | First Impressions
There should definitely be later hours for those of us that need it. To pay extra for that is kinda unheard of (to me). It should already be in with the price of the storage unitKrista N. | First Impressions
El cliente no dejó un comentario.Robert S. | First Impressions
you are better than good. GeneGENE B. | First Impressions
El cliente no dejó un comentario.Jerry D. | First Impressions
Great business.Latisha D. | First Impressions
None at this timeARTHUR L. | First Impressions
Alicia Hicks was friendly, courteous knowledgeable and professionalLarry A. | First Impressions
Sometimes I found myself having trouble locating an employee for assistance. That being said Alicia has been VERY helpful. i really enjoy the cleanliness and organization of the location. thank you !!!MOHAMMED S. | First Impressions
I maintained a storage unit for 3 1/2 years. I moved out and two days prior to my move my payment was processed. I asked if I would get a pro rata credit for the 28 days I was told no because I received the first month free when I initiated my storage rental. I feel like the first month free was like a bonus for me renting at U-Haul not a disadvantage. I should of gotten a 28 day credit.Katherine A. | Overall Experience
El cliente no dejó un comentario.Dominic A. | Overall Experience
Staff is energetic and smart. A pleasure to deal with.Mary Ann C. | First Impressions
I never knew I was not going to get my refund back or else I would’ve kept my garage to the 22nd or 21st of October I’ve never received a free month and which I wouldn’t know what I have to do with it because then you’re charging you at the end if it was a free month but I never got a free month nor do I get a military discount I called that double dipping someone pays for a garage and now you run it out to someone else you got double payment for that one unit I would recommend it to no one or to make sure when you check out you stay until your bill is due nextCarla C. | Overall Experience
Staff excellent.Marion M. | Overall Experience
El cliente no dejó un comentario.Lucas D. | Overall Experience
Most the employees were incredibly friendly & helpful. There were a couple that almost acted like they didn't even work there or know anything.Hannah P. | Overall Experience
Everyone is very helpfulmaria n. | First Impressions
In general, this location met our storage needs. The location manager, Alicia Hicks, was friendly when I was able to make contact with her, but this was rare. Originally, she extended a monthly discount to us to price match a quote given to us for our size unit by a different Uhaul facility. After a little over a year, that discount was removed by senior mgmt without notification to us. I filed a claim with customer service and Alicia told me that she'd follow-up with senior mgmt to look into whether something could be done. After we (and seemingly Alicia) were given the run-around for almost a month, and after submitting multiple follow-up claims requesting a callback for an update, we eventually decided to take our business elsewhere due to the lack of communication and feeling like it just wasn't worth the hassle. On the day we decided to move out, the garage door at the facility was not working, which prevented us from being able to park close to the elevators and made the move-out process more difficult than it needed to be. Although it seemed like Alicia was doing her best to move the process forward, we would've appreciated better communication from either this location's staff and/or the customer service team that handled the claim intake. Had someone from senior mgmt reached out to us, we would've considered maintaining our storage unit.Erich D. | Overall Experience
The employee I dealt with seemed overworked and frustrated both times I dealt with him. He was polite majority of the time and helpful also. Uhaul needs to give their employees more support according to the size of the facility.Sean N. | Overall Experience
Alicia was very helpful and very patient with not only myself but while I observed how she was dealing with other customers even while she was under a lot of work she still maintained her composure and kept a smile on her face,I was truly impressedDwayne B. | Overall Experience
Regina was very professional and informed, she helped make the process easy I also brought the wordlock pad lock for the unit I am renting, this pad lock is awlful, I can not open the lock or reset it, I have emailed the company, but I think Uhaul should stop selling this lock.KATHLEEN J. | First Impressions
Everyone works very hard at this facility.Christina M. | First Impressions
This unhappy review is for 314-322 N 13th St, Philadelphia, PA. I reserved a unit on May 15 through the website (#808042-00115070). I showed up the day before I planned to move all my stuff into storage and they said there were no units available! That the website was allowing people to make reservations even though they hadn't any available for months? The staff at 13th Street found a unit at 8 E Oregon. Other than that, they were close to useless. Very dismissive, like it's not their problem. Ok, it's not their fault that U-Haul's website is busted, but why did no one call me ahead of time??? Can you imagine showing up with movers and a truck full of stuff, only to find out you have no unit? That's inexcusable.Charles P. | First Impressions
Alicia Hicks and her team where friendly and very professional. It was a great experience.Renee A. | Overall Experience
I would like to say my experience has been wonderful the two young ladies forgive me I can't remember their names were very helpful answer all my questions. And we're very friendly. And I really did feel like they value be as a customer. I wish I had known of this place last year when I was looking for a storage company that is one reason I'm leaving where I'm at now they do not value their customers. I look forward to doing business with you guys thanks again.James W. | Overall Experience
Every single time I rent a Uhaul it takes half an hour. Every time! Doesn't matter how much I do in advance online to expedite the process. It's absolutely ridiculous. The single person at the front desk (one person for all truck rental and storage needs) was very polite and professional.john k. | Overall Experience
The staff were very helpful and accommodating, however, the elevator was consistently finicky and we had to switch units several times due to elevator complications.Isabelle K. | First Impressions
While the staff member was very nice and professional, the facility was unacceptable. The gate on the loading dock was broken/unavailable. Also my storage unit has a giant column in the middle which hindered me from fitting everything in my unit. When choosing a storage unit, one expects to receive every square inch.Keisha W. | First Impressions
Alicia is very professional and has a relaxed welcoming friendly manner.john k. | First Impressions
El cliente no dejó un comentario.Dominic C. | Overall Experience
El cliente no dejó un comentario.Vanessa F. | Online Move In
I been having problems with the desk from day 1 . I get paid different days so for 1 day late they would lock my doors and it will take then 3 hrs of me standing their waiting for someone to unlock my unit , I explain to then and they just act like they didn't care ! But I can't remember the persons name that help me so much i would give him 10 stars ! He understands what happened I just wish everyone was like him ! I would like to let him know he is the best and theirs still people out their that really do care Thank youCarla C. | First Impressions
Extremely helpfulNatasha C. | First Impressions
Great staff you can drive into a dry unloading area very clean and bright..wayne f. | First Impressions
Everyone is so helpful!!! Alicia Hicks is a awesome manager with great people skills to help your transition go as smooth as possible. Thank you for all of your help!!!Kathleen T. | First Impressions
Really liked this storage facility.Alana L. | Overall Experience
Jordan is a complete gem and overall great person and employee. He CARES, is kind, patient and considerate. GIVE HIM A RAISE! Those kinds of people are hard to come by in the world we live in today.Shelby D. | Overall Experience
They took forever to find the key they put on my storage unit . I would of been done moving out in less then a hour !! But being as though they couldn't find the key it too like 2 hoursAeisha J. | Overall Experience
The staff at this location is exceptional. Thank you to Kelly, Alicia and Jordan for making our year at Uhaul easy and stress free.Kind C. | Overall Experience
I felt like i mattered thru the whole process...Mike T. | Overall Experience
It was very easy to rent our storage unit. The facility is new and very clean. The associate that assisted us was helpful and friendly.Heather N. | First Impressions
Great value for money, and nice folks to work with.barton g. | Overall Experience
Our agent was very helpful compared to the lackadaisical performance at the one at Quartermaster plaza 👍Magdalena B. | First Impressions
Good customer servicetiffany d. | First Impressions
The unit was very clean, and reasonably priced.regine m. | Overall Experience
The staff sucks. Huge rip off. Terrible serviceRobert W. | Overall Experience
Need to prorate storage units according to usageKlayton W. | Overall Experience
Jordan was very good at helping us and we were pleased with his service. Gracias.Erica B. | First Impressions
I drove 15 miles and got charged for 4 gallons of gas. When I pointed this oversight out to the rep, she said nothing could be done since the ticket had already been closed. Seems unfair to me.barton g. | First Impressions
The worst experience i have ever encountered, manger is the worst ever please don't ever ever use this facility. 🤨🤨🤨🤨🤨Anita B. | First Impressions
Yesterday we tried to go in and look at the facility space and couldn't get access to it after paying for it. Today, we loaded our truck, drove over to the space and still can't get access to it!Joan L. | First Impressions
GreatArt M. | Overall Experience
Alicia was so helpful and very knowledgeable.Marion M. | First Impressions
You guys are awesome!Kareema W. | First Impressions
Great serviceMarinath J. | Overall Experience
Terrible service.. Was there for over an hour.. Wrong storage area...TWICE!.. Lack of considertion for the customer.. The incharge Woman was good.. The rest were horrible...Mike T. | First Impressions
Jordan made the move in easy!Matthew K. | First Impressions
David was extraordinarily helpful, patient, and even a bit funny! A great member of your team. Eric HamlinEric H. | First Impressions
A SPECIAL THANK YOU, to GM Tonyetta, @ E. Oregon Ave. Phila., Pa. 19148 for , all of her help.Sad to see her go.Rose M. | First Impressions
Jordan Derricotte did an outstanding job helping me get the right locker and interacting with Toyetta Christy about my future needs for more space. Anthony SeraphinJoseph S. | First Impressions
My storage was less space than I requested, since it has a big white pillar and a wall taking away a percent of what I needed.Best Friend o. | First Impressions
The workers were excellent just wish that they recognize military and give us a discount ,Carla C. | First Impressions
Mr Curry at 12th is rude, and demeaning. I almost went to pier 40 to rent space. guys at Oregon are awesome. The grade is for them.MARK H. | Reservación
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