Customer Reviews for U-Haul Moving & Storage of Rivergate

514 comentarios

1515 Gallatin Pike N   Madison, TN 37115

(629) 221-2502

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(629) 221-2502

1515 Gallatin Pike N
Madison, TN 37115

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Best Uhaul storage ever!!

CLAIBORNE TANN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDD G. 
Clasificación:
5.0

Don't remember his name but I believe that man went above and Beyond to help me out, felt like I made a friend.

Junior H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard D. 
Clasificación:
2.0

The truck clearly had had a smoker in it. I had to drive about 100 miles total today in a truck that stunk of stale cigarettes covered up by some sort of air freshener, but it was a pretty miserable experience. Also, there was an error message regarding tire pressure and the employee said it was nothing big, but driving all day with that tire pressure warning was not pleasant at all. Also, I had to wander around the location when I was picking it up trying to find someone to help. Found an employee cleaning trucks and he tried to call someone, but said he couldn't find anyone so I had to just stand around and wait. Someone finally showed up to assist me, but the delay was rather inconvenient. This was all during the pick-up. The guy at the drop off, I think his name was Joe, was very nice and did a great job so kudos to him please.

Anthony P. 
Clasificación:
1.0

This has been a horrible experience and the general manager, Marvin Perry, has been promised to call and respond to me . The office number is not staffed and almost every call goes to customer service.

Kortland F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse M. 
Clasificación:
5.0

Everything was great, loved the automated check-in process online. Very convenient. 

Reid B.  |  Online Move In 
Clasificación:
1.0

This place is horrible.

KENNETH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMESEDWARD N. 
Clasificación:
4.0

My U-Box did not arrive by the guaranteed arrival date. My suggestion for improvement would be for better communication when this happens. No one was able to tell me where the U-Box was, if it was lost, or if it was in a ravine. A tracking device on the U-Box would have alleviated the stress I felt not knowing if or when I would get my items. In the end my U-Box arrived, intact, with all items in great condition. I would use U-box again if needed.

audrey W. 
Clasificación:
5.0

The service was excellent, all our questions were answered - especially about the trailer we were pulling with the car on it. Both the 10' truck and the trailer worked well. Very pleased with our experience.

LAURA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl W. 
Clasificación:
1.0

El cliente no dejó un comentario.

monil P. 
Clasificación:
5.0

Nada

STEPHAN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emilie C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ross M. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHELLE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA ANNA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette F. 
Clasificación:
3.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

……

Deghulle K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tasha C. 
Clasificación:
5.0

Along with extra equipment a place(bay) you can pull in and easily load and unload and an elevator makes it so much easier and better!!! The gentleman that helped me was so helpful and I had rented the wrong size and instead of doing like most do go ahead and give it to me he showed me rather and then I got to get a correct size that was needed!!!

Tasha C.  |  First Impressions 
Clasificación:
1.0

My car hitch emergency brake was not checked for my safety in paid extra for this. Need my money back. It was left up

MAMIE J. 
Clasificación:
5.0

I love the staff at this location. I end up hanging out and chatting with everyone when I pick up a trailer. 10/10 my favorite uhaul location.

JAMES ALAN L. 
Clasificación:
5.0

Great and helpful staff

BENJAMIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALTON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elvira M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTO F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kizzie W.  |  Overall Experience 
Clasificación:
4.0

Answer the phone, or have staff available to answer the phone.

Michelle R. 
Clasificación:
5.0

Customer service for pickup was great to talk to and very helpful to get truck setup for me. They were very busy and short handed but helped everyone, including me quickly and professionally, thank you!!! Truck however was completely abused and dents all over it. The interior was outdated, no radio and so noisy you couldn't hear the person in passenger seat. The exterior was okay but the side mirrors, doors and door panels were not secure so shook the entire time so couldn't see traffic out mirrors. However, the storage in back was very clean and functional so all the moving supplies were supported and kept clean in transit. This unit is very functional for local moves but not a unit setup for long haul and should not have given for 650 mile move.

ROBERT M. 
Clasificación:
1.0

Rude management

pierre M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MADYSON N. 
Clasificación:
3.0

The length of time it took to pick up the trailer and complete the transaction was very long

ANITA J. 
Clasificación:
4.0

I was told that Uhaul had a 10% military discount and I had to get it when I arrived in person. I was told when I asked for it Uhaul did not have the discount. Either the discount needs to be applied when you speak to reps on the phone or something.

LAVELLE M. 
Clasificación:
5.0

The women who dropped off for storage and returned them and picked up again was AMAZING. She truly did her job well and with kindness. She is very skilled in communication. She checked each time a day or two before coming to make sure timing was what we needed and when I needed another week she took care of making the adjustment and made it extremely easy. She placed them exactly where we wanted and needed. When I wasn't able to be there to receive my stuff back she followed directions on the placement perfectly. She checked again to make sure before picking them back up the following day for the final return. I dont usual take the time to write comments but she really made that part of our stressful move A breeze. Both my husband and I could see how nice she was and appreciated her tone and that she was never short with either of us. We really wish more people in the service industry was like her. The uboxes are reasonable priced, although they are not big because of their size the fork lift allowed for better and easier placement. Where as my big POD from another company had to be placed in a larger area do to the machine used to place it. Two of the Uboxes was the size of the other pod and cheaper.

jessica B. 
Clasificación:
5.0

Haven't gotten my deposit back even though everything was done as instructed in the contract. I wasn't told I would need one when I made the reservation. Had I not had a spare $100 on me I would have driven over an hour to be denied a uhaul. That's the fault of the company not the location. Will not be using Uhaul ever again. :)

ZACHARY P. 
Clasificación:
2.0

I signed up for storage unit was not given any instructions on how to access the building or access cards. I cleaned out my unit according to the instructions and 5 days later my emergency contacts gets notice that my storage rent is pAst due.

breon a.  |  Overall Experience 
Clasificación:
1.0

They charge me over day plus 2 gallon of gas. I deliver the truck one day early and i don't receive any credit to my credit card for this day and insurance costs. I try use the app for deliver the unit and the picture section was fail all time. I have my gas picture with millage.

Rafael M. 
Clasificación:
1.0

Rented a truck thru Springfield storage location. Due 5o double booking They transferred us here and gallayin pike had no idea about it. The trucks Interior light stayed on always. Tried calling uhaul on gallatin pike they never answer their phone. Held for road service they had bo idea how to help. Just call back if the battery dies! Uhaul is always terrible.

STEVEN R. 
Clasificación:
5.0

Excellent staff!

BROOKE S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
5.0

Very helpful and understanding employees & managers.

Tara W.  |  Overall Experience 
Clasificación:
5.0

Marvin and his staff when above and be yound to help me find move in help after the movinghelp.com mover failed to show. This locatwion should receive 10 stars.

HOWARDARTHUR D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICE S.  |  First Impressions 
Clasificación:
4.0

I got charged a fee for returning the equipment to the wrong location, when this was in fact the location i selected to return to. I later noticed a typo in the paperwork that was made in the first location that I'm now paying for. The manager of this location was going to look into it and resolve the problem, which hasn't happened yet, so now im going on 2 days of dealing with that. Ive had a horrible experience with this whole thing as it is and simply refusing to pay $47 for a typo. I will be calling them again tomorrow.

KRISTINE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON B. 
Clasificación:
4.0

Newer trucks would be nice, mine was pretty old, the oil light also came on, but went back off! I missed leaving a blanket and I have it in my SUV to return back to store. Gracias.

BOBBIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL T. 
Clasificación:
5.0

This place is amazing. Super helpful staff, clean, usable and an actual Uhaul place! Highly recommend.

John G. 
Clasificación:
4.0

Staff was very helpful!

AMANDA C. 
Clasificación:
1.0

I don't know if it's was the computer or the internet I believe it was BOTH but the poor employees tht were working the desk were doing everything they could to quickly check every one in and out and it was painful to watch them struggle! They need better equipment it was a terrible customer experience but not due to the employees - they did above and beyond in their role- I could see how frustrated it was for them waiting on the computer system !

Kimberly K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULA G. 
Clasificación:
1.0

A team of cheaters and losers operating the store. Move them out if you wanna keep the store running. A hell experience I had never before.

Satyabrata S. 
Clasificación:
5.0

This particular branch was very helpful and kind

Ronald C. 
Clasificación:
4.0

I wish the online rental had a map so I could have picked the spot I wanted to rent. As it is, I have to haul all my stuff past empty units to get to mine.

Eddie H.  |  Online Move In 
Clasificación:
1.0

Everything was fine until I had to check it back in after hours... The instructions definitely could tell you to put keys in drop box at the start instead of after it says lock the doors. I accidently locked the keys in the truck. The location I used waited until 3pm the next day for me to come solve the issue. I paid 80 dollars to get the lock picked. I went to return my keys before the close time and the doors were already locked. Now I'm being charged double. After this I would never consider Uhaul a company worthy of doing business with ever again.

CHRISTOPHE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
3.0

The vehicle needed new windshield wiper blades. In general, ability to speak with someone on the phone would be preferred to continual referral to website.

Ksanti M. 
Clasificación:
1.0

very rude unhelpful staff. the location is clearly understaffed. If they paid a decent wage they would not have problem hiring people. The receipt I was sent - two days after I returned the truck - does not match the charge to my credit card.

MICHAEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDEE' D. 
Clasificación:
5.0

All good Except…My movers did not show up . Will not recommend Page movers. Issue a refund please

James C. 
Clasificación:
5.0

The truck was not clean outside. The rest was perfect.

ROMAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRELL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

valerie b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN C. 
Clasificación:
5.0

Good job 👏

JIMMY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darian H. 
Clasificación:
5.0

Sierra was a wonderful representative and very helpful.

JUSTIN GEORGE S. 
Clasificación:
3.0

Truck was great. Gigantic hole/crack on the passenger side front windshield. Was never told about it

Justin F. 
Clasificación:
5.0

Everything was great except the engine sounded like it may need some tlc. Customer service was wonderful! They seemed to be short staffed but showed professionalism and courtesy!

LONNA D. 
Clasificación:
3.0

Very expensive. UHaul service to load and unload was horrible. Loaders did not show up nor did they respond to phone calls. Unload did not happen because company said they did not see the right amount for payment on their sight. I will never arrange for such services again through UHaul.

Katie T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ASHLEY W.  |  Overall Experience 
Clasificación:
5.0

The woman who helped me at my pick up location (I really wish I knew her name I want to say it was Cara) was incredible. She was so kind and helpful. I was feeling very stressed about driving and renting a uhaul for the first time and she put me at ease and made the entire transaction so easy. I can't thank her enough for her sweet energy.

Calyn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geoffrey H.  |  Overall Experience 
Clasificación:
5.0

The people were great.

ANTHONY U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Myara K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARRON B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSE A. 
Clasificación:
5.0

Very helpful, very friendly. You have an amazing staff! Gracias

JOSE A.  |  First Impressions 
Clasificación:
5.0

Everything and ALL THE WORKERS WERE FRIENDLY AND AMAZING!!!!!!!🥳😘

ASHLEY W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shatekia e.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Jeremy B. 
Clasificación:
5.0

Cierra (sp), was so kind and informative. Good service is hard to find these days, she is a keeper!

Jennifer D.  |  First Impressions 
Clasificación:
5.0

Marvin the store manager is excellent you need to give him a raise.he has made it so easy for me to store my stuff on down to asking me if I needed movers and I sure did.

Glenda S.  |  First Impressions 
Clasificación:
5.0

All U-Haul employees I encountered were terrific. Best of all by far is Ciera, who in advance on the phone reserved the truck I needed, finalized my rental order when I arrived to that facility, and assisted me with advice on how and when to reserve trucks and trailers for my move from Tennessee to Texas in mid-August 2021. She is a wonderful person and U-Haul is very fortunate to have her helping your company.

DONALD R. 
Clasificación:
5.0

Staff was outstanding! Friendly, professional & very helpful.

Katherine N. 
Clasificación:
4.0

I was pretty annoyed that I asked to be able to drop off to the closest location to my zip and they assigned this location to me which was an extra 20 min drive. Kind of a pain in the ass after driving packing up, driving 11 hours, unloading and having to pack the toddler in the car to drive an extra 20 minutes. Not the locations fault, just the fault of uhaul, but now I know for next time which I hope will never come.

NATHAN R. 
Clasificación:
1.0

The representative should do what he is supposed to do. The unit assigned to me during the initial rental was not at the pickup location when we arrived. We were given another unit and told by Rodney Pruitt the he would update the system. We returned the unit the next day as we were supposed to, to the pick up location. 2 days later, $1000 was deducted from my bank account for not returning the equipment. I am jumping through hoops right now, trying to get this mess worked out. Totally unprofessional. I will never use Uhaul again.

Jennifer N. 
Clasificación:
5.0

Mr. Perry was was kind and professional!

Tonya F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle S. 
Clasificación:
1.0

Just a quick note about my u haul rental Saturday. This experience with u haul was terrible. There is no point in making a reservation. I made a 3:00 reservation and left with the truck at 3:45 on Saturday. First off the guy at the counter was talking with a buddy of his standing next to the counter the entire time he was looking for my reservation. Next he finally decided which truck he was going to give me. While I was doing the online check in. I asked him for the keys which he forgot. I had to go back into the store to remind him of I was waiting for the keys. there was a lot of damage to this truck. He decided to change which truck he was going to give me. After he changed the truck. I was doing the online check in again, and marking off all the damage that didn't have the little “x”s on it. the mileage was different on this truck so I had to go back into to store again. He was gone so I had to have someone else fix the paperwork again. Once that was done and I went out to start the truck no one informed me this truck would not start with the air conditioner in the on position. I had people waiting on me, 45 minutes later I'm finally heading down the road. How can u haul make up this extremely bad experience to me. If something isn't done, I don't think I'll ever rent from u U-Haul again! yesterday's experience was extremely aggravating. And to pay $200 I'll find somewhere else next time we move! No one at this store seemed to care! I would like to hear back from someone. My phone number is 16157538807 and my e mail is acrane403@gmail.com

ALICIA C. 
Clasificación:
4.0

I was redirected to this location from 1816 8th Ave S, Nashville, TN 37203. That location was full and the service was hopeless. I waited for 20 minutes and got out of my car to find the return specialist, Memphis, was on his phone playing games instead of coming to the drop-off zone to tell me they were full. the redirection was 25 minutes away.

Paul W. 
Clasificación:
5.0

The staff at this location worked as a team and provided great service.

JASON O. 
Clasificación:
5.0

Like your adding “Rivergate” to your location!

JAPHO H. 
Clasificación:
5.0

The Manager Marvin Perry Jr was was amazing with his customer service, he took pride in his work, new his job perfectly and answered all of my questions with great patience and a smile. Friendly staff, organized facility. Anytime I need a storage space I will come here and recommend it to anyone who's looking.

ADAM B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA T. 
Clasificación:
5.0

Great customer service and excellent owners!!

KEVIN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN JOSEPH E. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALLEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert B. 
Clasificación:
1.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elida K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MORGAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKIE S. 
Clasificación:
5.0

The young man at the counter was fantastic! Everything went perfect! We'll be using your service again soon. Thank you, John

JOHN V. 
Clasificación:
5.0

The workers at Madison uhaul were the best and help full

carol j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna G. 
Clasificación:
5.0

Marvin and his team were extremely professional. I'd recommend 100%.

A Alan I.  |  Online Move In 
Clasificación:
5.0

Excellent experience

Jonathan M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEYOSHA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Monique L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tonia p.  |  First Impressions 
Clasificación:
5.0

Excellent staff

BROOKE S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Delores y.  |  First Impressions 
Clasificación:
5.0

From start to finish my Uhaul experience was top notch! My service that I received was better than Chick Fil A!

Caleb J.  |  First Impressions 
Clasificación:
3.0

The website is horrible. Will never use again

LUKE L.  |  First Impressions 
Clasificación:
5.0

Very friendly staff

mark p.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Yann A.  |  Overall Experience 
Clasificación:
3.0

There needs to be some climate control storage units

Kenya M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba