Customer Reviews for U-Haul Moving & Storage of River Oaks

1,215 comentarios

1510 Torrence Ave   Calumet City, IL 60409

(708) 868-5521

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(708) 868-5521

1510 Torrence Ave
Calumet City, IL 60409

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

I love this location, they are so helpful and friendly

Paula M.  |  Online Move In 
Clasificación:
5.0

Jessica and her staff is the best!

TERRY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM M. 
Clasificación:
4.0

Very friendly and courteous staff !

PATRICIA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

AKI M. 
Clasificación:
5.0

Jessica and staff are friendly and caring. The store is always clean.

GREGORY M. 
Clasificación:
5.0

The window needs to be recorked/winterized on the drivers side. It's drafty and noisy! But everything else was great! Jessica is awesome!

Bernice H. 
Clasificación:
1.0

Submitted formal complaint to corporate

Kimberly J. 
Clasificación:
4.0

El cliente no dejó un comentario.

JARDINAY R.  |  Overall Experience 
Clasificación:
5.0

Jessica and her staff is outstanding! This Uhaul Location is the best!

TERRY T. 
Clasificación:
1.0

Okay I guess just no personality. I come in not greeted not told someone will be with you shortly. Finally got done running their mouths told them I had a reservation. Was told maybe I'm at the wrong location like I didn't read the damn address. Finally found it my wife did it two weeks in advance. Not busy at all rented a dolly was shown where the vehicle was I was renting. Didn't inform me that I left the dolly sitting in the lobby. The vehicles are parked so tightly with only a little room to squeeze in. Then I guess the space markers were on the ground guess I can see through ice and snow. And to top it off I was charged for both types of dollys they offer. In not a professional mover so I didn't know it was this difficult so really zero star's as for the extra charge not going to raise a huff about 7$ just glad this ordeal is over.

DONRELL R. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIC M.  |  Overall Experience 
Clasificación:
5.0

The uhaul service was good. My question is my mileage allowed was 103 and when I turned in vehicle I only used 88 miles. Is there a credit due for the 15 miles I didn't used? Just curious this was my first time renting from your company😊

Evelyn W. 
Clasificación:
5.0

The staff and Manger was great. Very pleased.

DARLENE G. 
Clasificación:
5.0

Excellent and friendly Reps. Keep upnthe good work

KAREN J. 
Clasificación:
2.0

one of the managers at this location on Torrence avenue in Calumet City Nayeli Camarina was rude and very confrontational when trying to resolve my rental agreement. She was insisting that I be charged for 2 days when my rental agreement was for a 24-hour rental I had to call customer service to resolve the problem and was finally issued a refund. I was also issued a truck with a broken gas cap which resulted in me not being able to refill the tank.

MELVIN L. 
Clasificación:
5.0

Good service

Andrew H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Antonio C. 
Clasificación:
3.0

A female working the counter when I returned my rental was very rude. I left out and waited outside for another employee to come back because she was very confrontational. The male employee told me to ignore her because she didn't feel well..

JANEL S. 
Clasificación:
5.0

Jessica and the staff is outstanding!!

TERRY T. 
Clasificación:
5.0

Continue to keep the manager on board she has an awesome personality and very knowledgeable about the business.

LEONARD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENVER W. 
Clasificación:
5.0

Tommy gate lifts .

GREGG N. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINALD R. 
Clasificación:
5.0

Excellent staff, very helpful. Great selection of equipment!

WALTER P. 
Clasificación:
3.0

El cliente no dejó un comentario.

QUERIDA S. 
Clasificación:
5.0

Nothing I will use the service in less than 30 days.

shynese S. 
Clasificación:
2.0

Sales person spoke and displayed a condescending attitude when asked about procedure for recording previous damages sales person says take photos of what ever I think I could be charged for photos were of new vehicle actual truck was dirty and had tree branch scratches all over and some small dents non of which were marked with an X except 2 random scratches sales person would not inspect vehicle with me ( the person that evaluates damages would not show me damage criteria I had over 20 photos) process leaves customer vulnerable to gouging

Darryl T. 
Clasificación:
5.0

Great customer service. He was very friendly and patient.

KIRSTIE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ILLESE M. 
Clasificación:
1.0

Too expensive, just for 4 hrs I paid over $100

Gloria M. 
Clasificación:
5.0

Although the facility only had one person working, she was efficient, friendly and professional. This is my preferred facility to rent from

DEVON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERIFF A. 
Clasificación:
5.0

Great

EVERALD J. 
Clasificación:
5.0

The most noticeable problem that I had was with your 10ft. rental truck?If you're a tall person like I am (6'4 to be exacted) this truck is way too tight in order to drive this truck; for a short guy might can get away with it. My advice to any tall person, skip the 10ft and rent a truck you can fit in :(

TERRY C. 
Clasificación:
1.0

Female that works the desk is very mean and rude....

MATTHEW H. 
Clasificación:
4.0

The inside of the cab was clean but it had an odor but everything else was good

JERRY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKEY N. 
Clasificación:
5.0

Great manager

AUSTIN G. 
Clasificación:
3.0

Customer service needs work the guy was not professional

CLINTON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN K. 
Clasificación:
5.0

Staff at this location is the best. Equipment is well maintained and this is a full service location with very convenient hours. Will always use this location.

Thaddeus C. 
Clasificación:
5.0

Extraordinario servicio al cliente

YOLANDA B. 
Clasificación:
3.0

Get rid of the mask requirement.

MICHAEL A. 
Clasificación:
5.0

When I picked it up it was marked on the contract that it had a half a tank of gas. When I started it up it was slightly below a half a tank. Fine. When I returned it, I tried to fill it back up to a half a tank. I put over $20 worth of gas in it and the gauge did not move. I even started it up and moved it back-and-forth at the gas station but it didn't move. So I put another $20 of gas in, and this time the gas gauge jumped way up to 3/4 full. Is there anyway I can get reimbursed for the extra $20 of gas I put in the van?

PETER J. 
Clasificación:
5.0

I had to go get gas from Indiana because your truck was almost out of gas.

LINDA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eula M. 
Clasificación:
1.0

Vehicle was poorly serviced. Doors had to be slammed as hard as you could close. Sun visor was so rickety and damaged that you had to have it down and to the driver window side so it wouldn't come down in your face while driving, complete safety hazard. Also I had a discrepancy with my bill when I walked in and voiced it to the employee, Jessica Johnson, I said the word “shit”(that's just how I talk, get over it) and she wanted to berate me saying it's disrespectful to say a curse word. She continued to escalate the situatio and speak to me with an aggressive tone after I started talking to another calmer employee and told her that I didn't wish to talk yo her. Even while dealing with the other employee Miss Johnson was still behind me complaining about the word “shit”. I won't be using this location for any moving needs again after this completely childish response to a non-offensive word. Miss Johnson needs to learn to allow people free speech whether she likes it or not. She also needs to learn how to deescalate with an unhappy customer. The entire time I was trying to explain what my issue was she continually spoke over me. The other 2 gentlemen that were working were helpful and didn't try to violate my right to free speech because they feel a word is disrespectful. Miss Johnson needs to take customer service classes because if this is how she acts with customers that have a problem normally I'm sure you'll be losing more business in the future. Overall I would of been fine with this location even after the discrepancy with my bill if Miss Johnson didn't escalate the situation cause her feelings came into play.

Joseph W. 
Clasificación:
3.0

Your employee Bryan was very unconcerned and seemed like he hated his job. I was there around 2 pm on Tuesday. The first thing he asked me was did I have a major credit card which was totally out of line. He thinks he can look at someone and size up there credit profile. I make 6 figures a yr. The woman I spoke on Wednesday had the same shitty attitude I just wish I got her name. Will never do business there again

Will W. 
Clasificación:
5.0

Staff was exceptional 👍👍👍

DENISE W. 
Clasificación:
5.0

More pickup trucks

JASON W. 
Clasificación:
5.0

Really need to update computer/credit card equipment at location!!!

BRIGITTA B. 
Clasificación:
4.0

N/C

Bruce R. 
Clasificación:
5.0

Have more staff available and. Ask if it's your first time our services. If so, have staff to go over truck operations. Although, your staff were very professional and friendly!!!!

SELINDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELYCIA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARIN G. 
Clasificación:
5.0

Nothing at this time keep up the good work

DIANE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin G. 
Clasificación:
4.0

Think,the service was great, agents was,courtesy conscience, polite and knowledgeable

ELMER S. 
Clasificación:
5.0

Great customer service from Jessica.

Gabriel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHEILAH H. 
Clasificación:
5.0

Great manager very helpful she was great !!!! Clean and pleasant

Teresa R.  |  Overall Experience 
Clasificación:
1.0

Customer service was poor. Upon entering the employee told me I was “late” which I was already aware but I am not a student going to class. I originally booked the truck for 1pm but uhaul pushed it back to 3pm. The 3pm reservation was an estimated time. The two workers were very unprofessional cursing and joking with other customers which made them seem uncomfortable. Once I got the truck it was parked very tight in-between two other trucks. I had to push the mirrors in on the opposite trucks to have enough space to back out.

Sergio H. 
Clasificación:
4.0

Service and management was excellent!!!!!

JOHNNIE S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Deonta M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

DANIEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roberto M. 
Clasificación:
1.0

Don't change the reservation telling your customer you the have size truck that is promised to them, which happened to me. I reserved the 26' truck to be picked up in Hammond then my reservation was changed to the Calumet City store. When I get there I didn't get the 26' foot truck like I asked for. I had to make more trips putting more miles on the truck… what a coincidence maybe is done that way so the customer could be charged for the miles on the truck. It's not fair to the customers, we as a customer rely on the company to supply us with a moving truck!!! Maybe I would recommend someone if I would get compensated for the trouble I went through.

JOSE R. 
Clasificación:
5.0

Not one thing needs to be improved. I love love picking up a u haul from this location. There are several u haul location located near my residence but I love the customer service I receive from this location.

Martha J. 
Clasificación:
3.0

Please let your staff know that it is rude and unprofessional to take personal calls while assisting customers especially when hooking up trailers. Please provide better information when renting trailers â€" need adapters, straps and personal locks. This will help the customer be better prepared.

JOYCELYN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
1.0

The manager of this location was extremely rude and had absolutely no customer service skills. We reserved equipment and when we got there it was not available. Will never go to this location again!

Excell R. 
Clasificación:
5.0

The manager who assist me is awesome and I look forward to working with her again

CATRINA H. 
Clasificación:
3.0

Some of my clothing have been damaged but with service people was good but my thing was damaged by water or something .but thank you all.god bless

dinah a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia C.  |  First Impressions 
Clasificación:
3.0

I kept the rental for three hour over time you all change me for two days $201.14 oh my god,83ml not so. I feel ripped off.

DESHAWN V. 
Clasificación:
4.0

I reserved a 10 Ft. truck on-line. The website was easy to navigate. On the pickup date I was in and out. I'd use this facility again.

DARIUS L. 
Clasificación:
5.0

All was good

EUGENE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quinnique L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTONIO H. 
Clasificación:
1.0

Bad service and rude staff.

Sean L. 
Clasificación:
1.0

Fix the checkin system

Brandy M. 
Clasificación:
5.0

All is well!

AUSTIN G. 
Clasificación:
3.0

Went to pick up truck at 7am. Followed app instructions to get key . Got box open , but it was empty. Call service line . Was put in cue for call back. Got call back to say I was next . Never talked to a rep. The system kicked to back of line again. Had to come back at 9am. I waisted two hours to get truck. When I came back to get truck , guy at counter did not apologize for the issue . Poor service. When I returned truck there were two guys . Both seemed to be deep into there phones. I have used the U-Haul off 71st and Stoney island and was always pleased with service. I cannot recommend this location.

LaShawn J. 
Clasificación:
3.0

Was not notified of a change in size of truck prior to pickup!

MICHAEL V. 
Clasificación:
3.0

Get more help wasted precious time instead of moving spent time waiting / returning a truck

Edward E S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROZENER S. 
Clasificación:
5.0

Everything was done in a professional manner and the attendant was mannerable and polite.

GWENDOLYN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE K. 
Clasificación:
2.0

Over the pass 2 months I used this location to move my family of 7 out of an house in Calumet City. This location was convenient because it's less than 2 miles from me. On this occasion I attempted to speak with the manager to let her know that one of her workers continued to give me an attitude after I previously complained about him to her and this last time was in front of another customer. Previously I simply asked the guy that was taking care of me what could be done about me filling the truck up when it wasn't full when I initially got it and the other guy jumped into our conversation rudely in front of a customer. On this occasion the manager initially had an attitude as well and stated to the worker who explained to her my issue that everyone wants to talk to her and I saw her when I was going in which I did. She was in the storage room area but I decided to wait for her at the desk instead of going into the storage room area. I feel like I have given Uhaul too much money over the last 2 months to be treated that.

KEIOSHA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEY B. 
Clasificación:
5.0

Mobile pickup and return was flawless, very fast.

TIMOTHY K. 
Clasificación:
3.0

Please improve the phone app process by sending notification/reminder this need to be complete before rental. And inform people they must be on location to complete the process on phone app. It would not proceed until we were on the location of the rental and I would have came at least 30 mins. earlier on site.

Jamie Y. 
Clasificación:
5.0

Very friendly staff.

TONYA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANETTE J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lagene G. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE M. 
Clasificación:
5.0

Nothing that I can think of at the moment

DANNIER G. 
Clasificación:
1.0

Horrible customer "service", if it can be labelled as service. I had to do everything myself. The rental had not just one, but two flat tires. Then it wouldn't start. I spent half of my day waiting for this piece of junk to be repainted enough for me to " safely" use. On top of all that, half of the lights don't work and it smelled of plastic and oil as well. I almost walked away from this death trap but I had no choice but to take this pile of junk in order to move my stuff as I was being evicted and needed it. This made my bad situation even worse. It was a complete nightmare. All the person in charge at this location did was blame the their regional office for giving them run down and neglected trucks but wasn't apologetic at all. It didn't seem like he wanted to be there. I wish I can write something, or anything positive from my experience today. I'm just glad it's finally over. Horrible! Just horrible!

VENITA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHALONDRA M. 
Clasificación:
3.0

El cliente no dejó un comentario.

katina w.  |  Overall Experience 
Clasificación:
3.0

You need more employees to assist customers. At the end of my services, I received a final receipt and a few days later another charge was added to my card. All I can say is I'm glad I no longer need your services after almost 2 years.

BEVERLY C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RONDELL G. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIFFANY T.  |  Overall Experience 
Clasificación:
5.0

N/C

TAMIKO C. 
Clasificación:
4.0

I rent quite often reserving a vehicle in advance. All of my information is is saved using the mobile app. Recently it seems to not be functioning properly. Friday, I did the mobile check-in, was assigned my truck, and went inside for the keys. When I came in, I had to go through the whole check-in process again, including scanning my license again and giving my payment info again, then given a different truck, which was not in the spot I was told. I was not asked to verify condition, mileage or fuel. Starting up the vehicle the low tire light was on, and discovered driving home the left headlamp was burned out. The transmission was really struggling with and empty load, and needs servicing. One would think these are checked before releasing to the next customer. There was a line returning the vehicle, so I did the mobile check-in which I normally do anyway. After completion, the truck in front of me backed into me. One of the employees yelled to the driver, another employee, it's ok you didn't hit it. There was no damage, but the point is, there could have been and I may have been charged for the damage. Perhaps there is a way to speed up the process since I am a frequent renter. You are conveniently located and would like to continue using you but these processes and procedures seem to be a bit redundant.

TIMOTHY K. 
Clasificación:
5.0

Not charge customers for another full rental for a hour if they not finished moving,I'm very disappointed about that. I will not use uhaul moving, again

GINA F. 
Clasificación:
5.0

The Manager (Jessica) was excellent and very helpful. You are lucky having someone that has great people skills working for you.

BRADLEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALVIN M.  |  First Impressions 
Clasificación:
5.0

Excellent customer service

Danielle P. 
Clasificación:
5.0

Everything is great. Everybody here is always respectful and helpful. Best location by far

LIONEL F. 
Clasificación:
5.0

My problem was with the truck. Sounds like a transmission problem. Has a dragging sound taking a long time to change gears. The tow button is always pushed and light off.

patricia c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tanya P.  |  First Impressions 
Clasificación:
5.0

I have the perfect storage unit and the price is great as well. Mrs. Jennifer is such a delight to come in contact with. She is extremely helpful, courteous and such a professional

Cynthia S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tierra B.  |  First Impressions 
Clasificación:
5.0

Jessica saved the day after another employee pretty much botched my reservation.

Cheryl S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leondra G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Leenetta H.  |  First Impressions 
Clasificación:
4.0

Price is a little high when compared to others.

Katrice K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber E.  |  First Impressions 
Clasificación:
5.0

Not sure what the associate name is that helped me but he was very informative, knowledgeable and friendly. To be honest I was going to make purchase but his customer service sold me. Job well done

Latrisha R.  |  First Impressions 
Clasificación:
5.0

I'm new to this facility and have had a very good experience so far. Everyone has been. very helpful and friendly

Nancy A.  |  First Impressions 
Clasificación:
5.0

Great customer service and outstanding service

Nikkia J.  |  First Impressions 
Clasificación:
5.0

The staff was very courteous and friendly and respectful

WINNIE P.  |  First Impressions 
Clasificación:
5.0

They are were great and very helpful. They were so patient and friendly and helped me find exactly what I needed.

kimberly h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBER W.  |  First Impressions 
Clasificación:
3.0

The bathroom didn't have any soap. Otherwise it was a good experience.

Victoria J.  |  Online Move In 
Clasificación:
5.0

Service was excellent.And pleasant😘Storage WAS clean And Staff Was friendly.Very Pleased with the Service.I became a Customer.😃

Carmen L J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C.  |  First Impressions 
Clasificación:
1.0

The manager needs to work on her customer service skills. She was very rude to a customer for misunderstanding what she was trying to say and one of the employees started crying because of the way this manager had been treating her. This was an experience I dint care to ever go through again.

TINISHA W.  |  First Impressions 
Clasificación:
5.0

General manager was very knowledgeable and friendly. Service was exceptional.

debra t.  |  First Impressions 
Clasificación:
5.0

the manager was friendly and polite

Susan E.  |  First Impressions 
Clasificación:
1.0

I rented a storage unit on Friday, 1/31/20. I moved items on Friday and Saturday for several hours each day. I was questioned each time prior to entering the unit about my payment status.

JERONE T.  |  First Impressions 
Clasificación:
5.0

Customer Service was Excellent at this location. Thanks for having great people to represent U-Haul.

Marilyn R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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