Customer Reviews for U-Haul Moving & Storage of Richwood

715 reviews

10915 Dixie Hwy   Walton, KY 41094
(, Refer vendors to Sarah Wells (859) 446-9864)

(859) 692-4239

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(859) 692-4239

10915 Dixie Hwy
Walton, KY 41094
(, Refer vendors to Sarah Wells (859) 446-9864)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Christopher C 
Rating:
5.0

Great place to rent a uhaul trailer from. Definitely recommend to friends and family.

Richard S 
Rating:
5.0

Rental was great, cheaper price would even make it better.

william f 
Rating:
4.0

Customer did not leave a comment.

Russell P 
Rating:
5.0

Customer did not leave a comment.

James E 
Rating:
4.0

Customer did not leave a comment.

David L 
Rating:
5.0

The truck looked good. Was clean and looked maintained. Once on the highway ( which I wasn't until loaded and heading to the delivery) the truck was pulling to the right and shook like an out of balance wheel. I did report this when dropping off the truck.

Henry R 
Rating:
5.0

Customer did not leave a comment.

Timothy W 
Rating:
4.0

Customer did not leave a comment.

Kyle R 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
1.0

Customer did not leave a comment.

Matthew C 
Rating:
5.0

Customer did not leave a comment.

Mark H 
Rating:
5.0

Customer did not leave a comment.

RANDY S 
Rating:
5.0

You did it all correctly.

morgan E 
Rating:
5.0

Customer did not leave a comment.

MICHAEL l 
Rating:
5.0

Customer did not leave a comment.

matthew n 
Rating:
5.0

Customer service agent was amazing.

kim D 
Rating:
5.0

What a totally cool operation. Nice layout and so easy to use.

Robert D 
Rating:
5.0

Customer did not leave a comment.

JERRY R 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL H 
Rating:
4.0

Friendly staff. Moved quickly. Was in and out

Amelia A 
Rating:
5.0

Customer did not leave a comment.

matthew n 
Rating:
5.0

Customer did not leave a comment.

Tim L 
Rating:
5.0

Customer did not leave a comment.

Amber P 
Rating:
4.0

Customer did not leave a comment.

Brandon S 
Rating:
4.0

Customer did not leave a comment.

ALLEN W 
Rating:
5.0

Customer did not leave a comment.

David F 
Rating:
5.0

Great location. Friendly staff

JOHNNY W 
Rating:
4.0

Customer did not leave a comment.

Brian F 
Rating:
5.0

Cut down on the emails for the transaction there were 6 or so

Scott G 
Rating:
5.0

Staff is great everything went very smoothly thank you

kayla p  |  First Impressions 
Rating:
4.0

I ended up at this location because the Ellesmere Kentucky location refused to take the equipment. We had made a reservation to leave it in Elsmere and the extra driving added about an hour to this check in process. A text from Ellsmere that they were not taking equipment could have saved me time and disappointment.

Stephen C 
Rating:
5.0

Customer did not leave a comment.

randall b 
Rating:
5.0

Customer did not leave a comment.

teara B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn B  |  Online Move In 
Rating:
5.0

Great location plenty or move around room for vehicles 👍

Robert M 
Rating:
5.0

Sarah, at the Richwood, KY location, was extremely helpful and knowledgeable. She helped me determine what option would best suit my storage needs. Sarah went above and beyond to quickly provide a solution for my time sensitive situation. I am extremely grateful for Sarah’s kindness and professionalism. She made a challenging situation less difficult and that was a blessing for me and my family.

JAIME H  |  First Impressions 
Rating:
5.0

Very pleasant to deal with and professional.

MICHAEL l 
Rating:
5.0

Customer did not leave a comment.

garrett b 
Rating:
5.0

Sarah and her staff are very professional and accommodating! Smoothest part of our move was renting from her! Great experience! Thanks again!

Angela S 
Rating:
3.0

The gentleman that helped me when I rented the area was very nice and helpful. When I called to speak to someone when I had a question about leaving the facility a female that answered was very rude and harsh. If she is there when someone needs to rent I would not recommend it.

Emilee L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan L 
Rating:
5.0

Customer did not leave a comment.

matthew n 
Rating:
5.0

Customer did not leave a comment.

Sheila G 
Rating:
2.0

I recieved a truck with a low pressure tire reading and it appears that thw truck was not checked prior to me receiving it and it was overall a very unpleasant experience 😳

Jamie P 
Rating:
5.0

Customer did not leave a comment.

Chris B 
Rating:
5.0

Customer did not leave a comment.

Matthew K  |  Online Move In 
Rating:
5.0

It was a pretty good experience as is. They were quick and got the job done in the time frame they originally stated.

robin w 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler H 
Rating:
5.0

Customer did not leave a comment.

jill m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matthew n 
Rating:
3.0

Customer did not leave a comment.

Sai B 
Rating:
5.0

I had an extremely difficult time getting the rear door to open. I was finally able to get it open and load my items. I struggled to get it open at our storage location. After 20 minutes it came open. The door closed and I couldn’t open it again.

Joe M 
Rating:
5.0

The Manager Ms Wells was very helpful and knowledgeable. She made the entire process and transaction very easy. She made sure my rental trailer was hitched properly and provided me with instructions and safety tips. The cost was very reasonable too. I’ll be using uhaul again in the future.

robert d 
Rating:
4.0

Customer did not leave a comment.

jeannie e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMMY H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff M 
Rating:
5.0

Customer did not leave a comment.

Darin B 
Rating:
5.0

GREAT customer service by staff. Highly recommend. I will need to rent again to move storage unit and will be back.

Michael F 
Rating:
5.0

Customer did not leave a comment.

kristina c 
Rating:
5.0

Prizm did an outstanding job and was excellent in customer service! I recommend this facility.

William W 
Rating:
5.0

Customer did not leave a comment.

Robert K 
Rating:
5.0

Customer did not leave a comment.

Christian V 
Rating:
5.0

great service

Kevin G 
Rating:
4.0

I did not receive a paper or email receipt as proof that I returned the equipment and returned it on time. The lot attendant disconnected the tow dolly and instructed me to drive away without further processing.

Henry M 
Rating:
1.0

When I arrived to pick up the trailer that I reserved the attendant had done all the paperwork and given me the approximate location of where the trailer was. We went out to go get it hooked up and to find someone had parked another trailer right over the tongue of the trailer I was to pick up. I told him to hook up the trailer to get it out of the way. So he did and I pulled forward. He then said he could just transfer the trailer over to my contract. I said what ever makes it easier for you. He proceeded to continue hooking up the trailer. Took his picture of his completed work. I was on my way. I got to the location where I was picking up a dresser. Went to load the dresser placing one foot into the trailer for the trailer to come off my hitch. The attendant did not tighten the receiver to the ball on my car. It came very close to damaging my car. I then got done with everything that I needed to move and returned the trailer all of it was complete in one hour. Two days later I get a call asking if I needed to extend the time on the trailer rental. Please get it together.

Chris H 
Rating:
3.0

The individual came out saying I can’t drop off there and it will cost extra… this is not how you should greet a customer who rented two trucks in the same month... But I explained that I already conformed I can drop off at this location, I refused… at the end he continued with the process and it all worked out. But please educate and train your members, please. This is a good company so, let’s protect it and train people too. :) Thanks.

Milinda K 
Rating:
5.0

Nothing. Everything was great, especially the woman at the Richwood location. She was very friendly and helpful.

Martin M 
Rating:
5.0

Love this location when renting. They have a large inventory, facility is clean and maintained, and the staff always very helpful.

KRISTOPHER H 
Rating:
3.0

Customer did not leave a comment.

Amber R 
Rating:
5.0

Customer did not leave a comment.

TONYA H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

susan g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melody M 
Rating:
5.0

I didn't see anything that needs to improve. Employees were all very friendly, answered my questions, and service was quick!

Donna B 
Rating:
5.0

Customer did not leave a comment.

Valerie M  |  Online Move In 
Rating:
4.0

When I picked it up no issues besides a big truck I guess they are selling or whatever in the way and same as when I dropped it off but lady when picking it up was very nice and all but the girl when I dropped it off didn't even bother getting off the phone till everything was done I get you have phone calls and all but sort of rude in my opinion

William S 
Rating:
5.0

They were incredibly professional. I highly recommend this location.

Todd G 
Rating:
5.0

Customer did not leave a comment.

Joe F 
Rating:
2.0

Lady at the counter was buried and rude in her town didn't seem like she wanted anyone around when I went to return it to pay for it I was expecting my cash deposit she didn't even ask me if I wanted to use it and just applied it to the bill when my grandfather paid it over the phone leaving me with no gas money and way to feed my animals 10 out of 10 would not recommend ever also have no idea how it was $300 and something dollars for only 3 days but it is what it is

wayne H 
Rating:
5.0

Customer did not leave a comment.

Jo H 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Kevin B 
Rating:
5.0

Sarah at the Richwood Facility is a very sweet and one of the nicest ladys I ever met. She helped me with everything I needed. I recommend this lady and the Richwood Facility. A job well done.

nicholas d  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hendricus V 
Rating:
5.0

Sara was FANTASTIC!

Brittnie S  |  Overall Experience 
Rating:
2.0

Fuel tank of the truck was on empty when I picked it up. This is a poor way to do business. Wouldn't it make more sense to start with it on "full" and require it to be filled up before return like rental car companies do? This way you pay for exactly how much fuel is used, instead of trying to guess on how many miles you will drive, and the fuel mileage of the truck. When I dropped the truck off, attendant charged me for the dolly, even though I told him I didn't use it, and the zip tie was not broken, which I did not find out about until I opened the email with the receipt. Placement of the dolly in the truck is poor, it is right in the way, taking up valuable space.

Timothy A 
Rating:
5.0

Customer did not leave a comment.

Tameka M 
Rating:
4.0

Your employee Dominic was great. He knows his job and the equipment. Dominic was helpful and courteous. It is hard to for good employees these days I suggest you keep this young man on staff!

Patrick R 
Rating:
5.0

Customer did not leave a comment.

Dave R 
Rating:
5.0

The young man who assisted me, Dominic was very good. Dominic is knowledgeable, personable and eager to help. I recommend you take good care of him as quality employees are hard to find!

Patrick R 
Rating:
5.0

Customer did not leave a comment.

Chris B 
Rating:
5.0

Sara the uhaul manager at the Richwood ky facility was very very nice.

nicholas d  |  Overall Experience 
Rating:
5.0

Sarah was very helpful

Tim L 
Rating:
5.0

Easy to work with. They helped with hooking the trailer and went over their procedures if we had any questions or issues.

Kerry M 
Rating:
4.0

Customer did not leave a comment.

Michele R 
Rating:
5.0

A great shop so far

Thomas g 
Rating:
5.0

Everything was great this the 2nd time I rented from this location and would do it again if needed.

Mike B 
Rating:
5.0

Sara the general manager of the Richwood Kentucky Facility is very very nice and she help me fix a problem I had. Very helpful nice lady.

nicholas d  |  First Impressions 
Rating:
5.0

The staff were super friendly, caring and helpful

tatyana b  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tiana D 
Rating:
3.0

I reserved a 20 ft van and was given a 26 ft van. It was much bigger than I needed and would have preferred the original reserved van.

Larry A 
Rating:
5.0

Pryzm helped me both pick up and drop off the trailer I rented, she was very helpful and efficient. I will definitely be back!

Alexander B 
Rating:
5.0

Customer did not leave a comment.

Donna P  |  First Impressions 
Rating:
3.0

Customer Service wasn’t good at all. The kids at the counter didn’t seem like they knew what they were doing. Should’ve had the truck I rented a day before pulled up and ready to go for me. Wasn’t fueled to where they said it was. The storage container was great though. Great help and personality from the container!

Colton S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lara T 
Rating:
5.0

I think you guys are doing amazing, very kind human being at this particular location, I was provided the help and the support I needed buy every staff member of the location. Thank you for your committed hard work and dedication!

Ansel L 
Rating:
5.0

Sarah Wells is top notch the best and most professional there is at Uhual

Pryzm S  |  Overall Experience 
Rating:
5.0

Very helpful and courteous staff.

Matthew R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MATTHEW P 
Rating:
4.0

We pulled a trailer from SC but when asked where to return it to automatically said Elsmere as the one in Richwood wasn't even listed. Sure would have been closer.

sandra g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

agris K 
Rating:
5.0

I’ve never been more satisfied with renting a U-Haul & a storage space before. Sarah went over and about to help me. She even help me with my items. This woman deserves a raise. She is a real asset to your company.

Chris S 
Rating:
3.0

Had to walk across entire property to get vehicle while three employees were working. No effort to get the truck for me. Basically it’s facing the road go get it

EDDY H 
Rating:
3.0

Customer did not leave a comment.

Stanley P 
Rating:
5.0

Everything was great and Sarah was so helpful!

taylor h 
Rating:
5.0

Everything was really good. Check in was easy, returning was even easier. The equipment was in good shape and drove well.

Robin W 
Rating:
5.0

Customer did not leave a comment.

mark d 
Rating:
4.0

Customer did not leave a comment.

Richard Z  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jerrmie N 
Rating:
5.0

This location was incredibly well run in all aspects… much like a car rental dealership at the Airpirt. The physical store, grounds, equipment selection and availability, professional staff. Was in and out quickly and check-in was flawless ❤️

Joseph M 
Rating:
5.0

Customer did not leave a comment.

Lisa S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

manuel s 
Rating:
5.0

Customer did not leave a comment.

Mary S 
Rating:
5.0

I will be using this location if needed in the future.

Bill C 
Rating:
4.0

I'm trying to click on the #s,with my ratings ..it's not allowing me to. All of my answers,1 thru 6,are yes. And ,excellent,is my overall rating. Very impressed with employees of uhaul.

Christina F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MYCAH W  |  Overall Experience 
Rating:
5.0

All the above works for me

Loretta S  |  First Impressions 
Rating:
5.0

Immaculate and well kept. No sign of any critters or bugs at all! Very reassuring!

Judith C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Margaret G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie S  |  Overall Experience 
Rating:
5.0

Sarah does a fantastic job!

tonya l  |  Overall Experience 
Rating:
5.0

Sarah was very helpful

WILLIAM E  |  Overall Experience 
Rating:
4.0

Sarah was great and I really her help I highly recommend this place

Tammy S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURA R  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Timothy M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chelsea W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew H  |  Overall Experience 
Rating:
5.0

Very friendly and helpful.! Clear with gaining access instructions. Perfect for our temporary storage needs

Judith C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristina R  |  First Impressions 
Rating:
5.0

NA

abraham t  |  First Impressions 
Rating:
5.0

Loved everything about it

tonya l  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brandon S  |  Online Move In 
Rating:
5.0

From start to finish it was very very easy. I have no issues or negativity to report.

dennis H  |  First Impressions 
Rating:
1.0

When I arrived for initial check in for a storage unit, no employees were to be found for 10-15 min. When they were found, they were teenagers and were not tracking my reservation and assigned me a storage unit that was already occupied, which they cut open. It look 45 min or more from getting there to getting my storage unit. Further, due to the gutter and drainage design of the building my unit was in, rain water entered it (no telling how many times) and much of my possessions were damaged by water. At currently calculations it is over $6k in damage. Staff didn't have an answer for me as to what to do. I was essentially told that since I did not buy the insurance offered, its on me. I don't believe that the faulty design and/or condition of the unit I rented is on me. The unit that I had can't be rented to anyone else until fixed. I'd never use this facility again or recommend it.

Douglas B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

brenda a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria S  |  Overall Experience 
Rating:
5.0

Sarah took the stress out of an already stressful experience. Quick, efficient and knowledgeable! Everyone I encountered was! This location will be highly recommended.

Julie O  |  Online Move In 
Rating:
5.0

The absolute BEST price by FAR for Both the storage units and the Uhaul rentals! The hours were also the best around even on a Saturday which is when I had my reservation and got my unit!

Amy L  |  First Impressions 
Rating:
5.0

Dominic was extremely helpful very professional has great customer service appeal!

TONYA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amber y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tuffany C  |  Overall Experience 
Rating:
5.0

Clean and very safe

coffee b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brenda a  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amber y  |  First Impressions 
Rating:
5.0

The lady in the office is a absolute Rockstar.

Michael C  |  First Impressions 
Rating:
5.0

Sarah is great You better take care of her because she’s doing great things for you. NEGATIVE TO CORPORATE The entrance and exit roadway that is gravel is in bad shape when driving on your truck through there with a load of my personal belongings. This was the most treacherous place and most likely area that I was going to cause damage to my stuff. It’s very rough and it needs fixed.

Tom G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

clifford m  |  Overall Experience 
Rating:
1.0

Prices is to high

Thomas S  |  Overall Experience 
Rating:
3.0

Have not moved in yet. Moving date will be April the 29th

Stephanie S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

carmen m  |  First Impressions 
Rating:
5.0

Everything was great - very helpful.

JOHN S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFERY J  |  First Impressions 
Rating:
4.0

did not or still do not know what you mean by access hours. I thought i could come and go as I please as there is no gate restricting access.

Karl H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert m  |  First Impressions 
Rating:
5.0

Sarah was amazing. She got us a closer unit and was incredibly helpful.

Samantha B  |  Online Move In 
Rating:
5.0

I already advised friends and family.

Marcial L  |  First Impressions 
Rating:
5.0

Sarah Wells General Manager was very professional It was a pleasure working with Sarah If I ever need a storage unit in the future I will definitely use U Haul Thanks Perry M.

perry m  |  First Impressions 
Rating:
5.0

Huge investments happening at this location and you can tell it will be a state of the art place. Tag was attentive and friendly. The process was extremely easy and didn’t take much time.

Lee P  |  First Impressions 
Rating:
4.0

Need access time to be longer then 10pm

Edward R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew H  |  First Impressions 
Rating:
5.0

Sarah was a very nice ,and helpful. She answered all my questions and she went out of her way to make me feel comfortable

James V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY A  |  First Impressions 
Rating:
5.0

Super easy check-in. Clean unit.

Brian B  |  Online Move In 
Rating:
5.0

Sara was very professional and knowledgeable

ben p  |  First Impressions 
Rating:
5.0

Love the self entrance an 24 hour service

Christi M  |  Online Move In 
Rating:
5.0

Sara is great to work with. She runs a great facility. She is very friendly and has great customer service.

Greg A  |  Overall Experience 
Rating:
5.0

Clean and very nice staff

coffee b  |  First Impressions 
Rating:
5.0

Great from start to finish. Organized, no hassle. Thank you.

Michael K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erich f  |  Overall Experience 
Rating:
4.0

Made the whole process easy from move in to check out

Jennifer D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lory M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBRA L  |  Overall Experience 
Rating:
5.0

Very helpfull

WILLIAM E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrick M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james r  |  First Impressions 
Rating:
2.0

Reservations messed up multiple times, called 20 minutes before pick up to inform that they don’t have the truck and never had a storage unit reserved. Was told first month free, then received a late notice for the bill the next day.

james M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lory M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lory M  |  First Impressions 
Rating:
4.0

Very helpful personnel. Location is a little outside if the location needed, but awesome that you are able to drive right up to the unit and don't have to walk inside or to another floor.

Jenny F  |  Online Move In 
Rating:
5.0

Sarah and Allan were awesome! They work very hard and are always super polite!

Samantha H  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kyle S  |  Overall Experience 
Rating:
2.0

Rented outdoor RV/trailer storage. Facility does not have controlled access - shares grounds with flea market that causes many issues with stored trailers. Departing due to U-Haul discontinuing this type of rental, but turned out to be a good deal as we found storage for half the cost at a secure and covered facility.

Brent C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael V  |  Overall Experience 
Rating:
1.0

We had our camper vandalized are your storage parking lot. We parked it by the lights and your security cameras. It didn't stop someone from doing 6200 dollars in damages. There have been several reports of the same issues at this location. Nothing said or even a sorry for our situation we have. We will never be back and in know way will we ever tell someone to rent from uhaul again.

Corey L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert S  |  Overall Experience 
Rating:
1.0

Has nothing to do with staff at the U-Haul center itself it has to do with how they are set up. Your reservation line set me up to store my vehicle in a location that is insecure except for a few cameras. No locking gate for after hours! It is a flea market with a U-Haul business attached to it. It is not secure. I had no choice not time to move it. I'm literally depending on a guy who sleeps in their lot in his van to watch over it as he does for the flea market patrons things as kind of a barter for being able to live on the lot. While he seems honest it's not the point. You should not send someone to store a vehicle at an unsecured lot!. I'm only keeping it there for a week thank goodness but seriously?!!

Kimberly J  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bob H  |  First Impressions 
Rating:
4.0

The man door needs to be bigger and instead of a bend it should go straight. There is plenty of room to make it a larger entrance. Sarah was awesome to deal with.

Lance B  |  Overall Experience 
Rating:
5.0

Thank you to Sarah for all her help; our time renting was great thanks in great part to her. The place was very clean and conveniently located. The weekends can be very crowded because of the flea market, but I was never a major issue.

Kathryn M  |  Overall Experience 
Rating:
5.0

Sarah is great. Got my storage needs taken care of.

Jim M  |  First Impressions 
Rating:
5.0

Thank you for such great service

Dolly B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittnie S  |  First Impressions