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CLAYTON R.Customer Reviews for U-Haul Moving & Storage of Richwood
Testimonials From Recent Customers
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Sarah and Cliff are fantastic to work with. I've had issues with other U-Haul preps, but never those 2. Top marks, and excellent representative of the company.
RICHARD O.The man who checked me in for the return was pushy and accused me of damaging the vehicle. He also made a snide comment about the bumper being a little dirty with some mud. I thought he was offensive. I would not want to work with him again.
Timothy L.Super convenient location, with easy access. Friendly and helpful staff.
Gregory G.Used the self checkin.
STEPHEN S.They are in the middle of sprucing up but a total overhaul is what is needed.
James W.I have been renting for a while. Sara and her team know what they are doing, and if you have any questions they are always willing to help!
ADAM B.Easy drop off spot. Very nice folks. Very helpful!
WESLEY B.We're supposed to pick up right across the street from our condo. Got call day before that our truck not available anymore and gave us a credit. The lady that helped us at this new location was very nice and efficient.
TRACEY M.Rep didn't know what he was doing. Owner sat beside him without acknowledging the bad experience.
RAYMOND W.Everyone was very helpful at both pickup and drop off. Great service
WILLIAM H.called for hours, closes at 7pm. looked on website for hours, closes at 5pm. Went to location and sign on door says closes at 1pm. Dropped truck and left keys and contract in drop box. Spent almost an hour on hold waiting to speak to the 800 #, who then transferred me. Finally speak to a person and they tell me the drop off location will call me in a few days. This was on a Tuesday, i would hate to try and reach them on a weekend.
David S.Sarah was fantastic to work with!!!
RICHARD O.Can always count on Sherry for exceptional, professional service. She is the best! Highly recommend this U-Haul location!!
KEITH O.Great customer service all around bought boxs from Cliff who by the way was awsome, rented truck from Sarah truck was clean and well maintained, great store to rent from
SARAH W.Sarah was awesome
Donald M.Free bottled water. IDK. We were so tired. We drove 2300 miles and the only thing that I could think of is that. So nothing really.
SHERMAN D.I think for using the 10†ft box truck was nice and all. But with all the fees and charges you can literally go rent a actual truck from a rental company for less than what you would with this. You pay for the box van Pay for the mileage Pay for extra insurance Pay for the gas After it was all said in done I paid 240 just for 166 mile trip. I would highly suggest looking into renting an actual truck plus get to keep it all week before getting an haul if you don't need alot or stuff moved at once
JOSHUA S.I was told a location would have the truck available on my way there they called me and it wasn't there I had to drive an additional 10 miles out of the way go pick up the truck I needed so as a result I had to pay an extra $20 for the dollar per mile so much for keeping your guises promise to the customer
ROBERT S.You can't even tell it's a U haul rental
SHERMAN D.Could use better signage where available trucks are and where to park when complete. Also where to park personal vehicle while renting. If I had not used the app to get into the lockbox I would have not known where to even get a customer service person to help me because there is no signage for that as well.
Daniel I.Also good customer service at this location. Very helpful and friendly.
Joel V.There are no signs for the U-Haul main office so it was really hard to find inside the flee market, the truck was parked all the way around the other side of the building even though the app stated that it was parked outside the main office so it was hard to find and the break light kept coming on and beeping.
Brian R.Customer service has always been a top priority when I rent with uhaul in walton ky. Sarah is a really big help!
ADAM B.Truck was clean, but it was not maintained very well. Violently shaking down roads, the Brake maintenance light was on and buzzing the entire time of my rental. And the oil pressure was fluctuating. Maintenance needs to step uo their game.
andrew B.The drop off area is right at a flea market location and traffic was ridiculous trying to turn in the truck.
Scotty D.Our movers from All the Kings Men was excellent!
JOHN M.Excellent service
JEANNE M.Sarah in Walton was awesome!! We rented a truck and needed a larger one. She made it happen flawlessly!! Cudos to Sarah great job
Tommy W.Great place to rent from safe and friendly
SARAH W.Sarah was very helpful
Donald M.Thank you so much!
Andrew M.Nothing. Sarah was an absolute delight to work with!
rishel B.We originally scheduled with Alexandria u haul. We made a 30mile trip to pickitip. The were closed. Rich wood was very helpful and accommodating
RICHARD W.It was a great rental
Donald M.In person customer service was great!! She did a wonderful job helping us out!! Very friendly & helpful!! Your on line device on the other hand was terrible with the hold time!! I called 4 different times (different times of the day as well) & the wait time was 16 minutes & more each time!!
Bruce K.Sarah was very helpful
Donald M.Sarah was very helpful
Donald M.Sarah was very helpful
Donald M.Sarah was very helpful
Donald M.Sarah was very helpful
Donald M.Sarah was very helpful
Donald M.Sarah was very helpful
Donald M.Sarah was very helpful
Donald M.Sarah was very helpful
Donald M.Sarah was very helpful
Donald M.Sarah was very helpful
Donald M.Uhaul is the worst company ever. Had to spend 5 hours on the phone to get my reserved truck and drove an hour and a half to get it. It was also more expensive than my original quote. Worst customer service ever.
Jared F.Easy to get in and out. Plenty of room to maneuver.
Donald M.Easy to get in and out. Plenty of room to maneuver.
Donald M.Easy to get in and out. Plenty of room to maneuver.
Donald M.Easy to get in and out. Plenty of room to maneuver.
Donald M.Easy to get in and out. Plenty of room to maneuver.
Donald M.Easy to get in and out. Plenty of room to maneuver.
Donald M.Easy to get in and out. Plenty of room to maneuver.
Donald M.Easy to get in and out. Plenty of room to maneuver.
Donald M.Easy to get in and out. Plenty of room to maneuver.
Donald M.Easy to get in and out. Plenty of room to maneuver.
Donald M.Easy to get in and out. Plenty of room to maneuver.
Donald M.Easy to get in and out. Plenty of room to maneuver.
Donald M.Easy to get in and out. Plenty of room to maneuver.
Donald M.Easy to get in and out. Plenty of room to maneuver.
Donald M.Easy to get in and out. Plenty of room to maneuver.
Donald M.Easy to get in and out. Plenty of room to maneuver.
Donald M.Easy to get in and out. Plenty of room to maneuver.
DONALD M.Easy to get in and out. Plenty of room to maneuver.
DONALD M.Easy to get in and out. Plenty of room to maneuver.
DONALD M.Easy to get in and out. Plenty of room to maneuver.
Donald M.