Comentarios de los clientes para U-Haul Moving & Storage of Richmond

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Richmond

Clasificación general:

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Nancy F.
Clasificación:

The woman who helped us out was wonderful! Professional, friendly, helpful and efficient! Please give her big kudos from us....she would be the reason we would recommend this location.

Tina y. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Apoorva K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Marnus O.
Clasificación:

The van I rented had animal hair all over the passenger seat. Allergy is a thing.

Chun N.
Clasificación:

El cliente no dejó un comentario.

MAYUR P. | First Impressions |
Clasificación:

Thanks Brian for accommodating my request for changing the Drop-Off location from Vancouver to Richmond. Facility is really good & secured. Thanks.

Ralph H.
Clasificación:

El cliente no dejó un comentario.

MARCELINA T.
Clasificación:

El cliente no dejó un comentario.

GRACE T.
Clasificación:

El cliente no dejó un comentario.

Andre B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Blair M.
Clasificación:

Your mileage rate was very high. Not impressed.

Laurie a. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Bonnie M.
Clasificación:

Excellent location - staff were professional and friendly, truck was clean. Definitely would rent from this location again!

Blair M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ROSZITA K. | Overall Experience |
Clasificación:

I was there for 29 years and went through 3 different owners. Never had a problem with anyone from this site..

ANTHONY M.
Clasificación:

El cliente no dejó un comentario.

nick R.
Clasificación:

I was in a bit of rush on Sunday afternoon shortly before 4pm. The gentleman who provided the service was very polite and efficient. He advised me that the office would be closing at 5pm. I took possession of the truck and let him know that I would try to be back before closing. I accomplished my task and returned shortly before closing. I caught the same gentleman just as he was ready to finish for the day. He could have passed me over to another agent, but took extra time for me to process the return of the vehicle. I was extremely grateful for his service. I don't have his name but if possible, please pass along my wholehearted praise for him for going the "extra mile". Much appreciated. Nick Materna ph# 778-558-5721

ANDREW C.
Clasificación:

The mobile app did not function properly at check in and at accepting odometer and fuel gauge picture.

Tyana H.
Clasificación:

Excellent customer service

Sagar D.
Clasificación:

El cliente no dejó un comentario.

Denise Y. | Overall Experience |
Clasificación:

Very friendly and helpful staff!

ROBERT E. | Overall Experience |
Clasificación:

very good staff....helpful and friendly

ZACHARY D.
Clasificación:

El cliente no dejó un comentario.

John M.
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El cliente no dejó un comentario.

Austin F.
Clasificación:

Staff very friendly and helpful, thank you

KHAIRI K.
Clasificación:

U guys charged me more

SHAOYUAN F.
Clasificación:

El cliente no dejó un comentario.

WUJIANG S.
Clasificación:

El cliente no dejó un comentario.

Sam B.
Clasificación:

El cliente no dejó un comentario.

John S. | Overall Experience |
Clasificación:

Great storage spot. Staff are fantastic.

JAMES L.
Clasificación:

Great people! Followed all Protocol Provincial Heath Order rules. Highly recommend. Jameslerner@gmail.com

EMERITO O.
Clasificación:

Great experience and customer service.

Wayne J.
Clasificación:

All good, Brianna is the best.

Nick K.
Clasificación:

Made reservations for 10pm. Drove 3 hours expecting a truck. They rejected the online pickup. Stuck without vehicle and ruined all plans until 7am when the place opened. The lady at the counter was very helpful. But the online people at night are horrible

dan D.
Clasificación:

Bryann was very helpful

ZHARKYN K.
Clasificación:

El cliente no dejó un comentario.

franco M.
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El cliente no dejó un comentario.

CHEUK C.
Clasificación:

El cliente no dejó un comentario.

Sean W. | Overall Experience |
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El cliente no dejó un comentario.

Douglas M.
Clasificación:

The trucks roof had a leak. Rain overnight meant a number of boxes had soaking wet bottoms in the morning. Not happy. Have used this Uhaul location many times, always good experience except this time. Fix that leak before another customer has the same problem. Thanks

doug I.
Clasificación:

Helpful

Jim N.
Clasificación:

Always reliable and pleasant.

ANDRZEJ M.
Clasificación:

The per km rates are way too high.

MA Z.
Clasificación:

El cliente no dejó un comentario.

Chin Chi C.
Clasificación:

El cliente no dejó un comentario.

DONALD D.
Clasificación:

El cliente no dejó un comentario.

Shahfam F.
Clasificación:

El cliente no dejó un comentario.

jasmin amy m. | Overall Experience |
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El cliente no dejó un comentario.

Allan E.
Clasificación:

Excellent customer service by the staff. I am very pleased and impressed. Keep up the good work.

MAN K.
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El cliente no dejó un comentario.

Angela D. | Overall Experience |
Clasificación:

This location has a serious rodent infestation that is not being effectively addressed. The first time I entered my unit and found the floor and my personal items covered in feces, I asked the office staff what next steps were. They assured me that someone would access my unit and clean up the mess, lay traps and ensure the issue was resolved. I went back to the unit two weeks later and nothing had been done. Another time they handed my peppermint sachets telling me that they were a rodent deterrent. I put them in the unit and the next time I entered the unit the sachets has been chewed open with their contents spread across the floor. This is totally unacceptable for the amount of money these units cost per month. Additionally I had been told that the buildings were climate controlled. I did not find that to be the case at all, the units get hot in the summer and are freezing cold in the winter. An overall disappointing experience.

Sherry L. | Overall Experience |
Clasificación:

Thanks for your professional handling of business and my locker number D-529. It's tough to be in storage and I was always able to access my unit and belongings and to come and go as I pleased. Best wishes. And special shout out to Bryann Dionne. Sherry

SUSAN B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

brent r. | Overall Experience |
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El cliente no dejó un comentario.

Roger R.
Clasificación:

I was impressed with the services the uhaul attendant really help me...

CLYDE M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Tina y. | First Impressions |
Clasificación:

The service is extremely poor. I spelled out my address several times and uhaul sent me an email with the wrong spelling. Not very professional job. I reserved to pick up in surrey but when I got to the surrey location the uhaul guy said there wasn't any reservations. I had to call to the other uhaul place to get a truck. I wanted a big truck but the guy insisted me of getting the smallest truck. The U-Haul guy made the reservation for pick up in Richmond and return to Richmond. I told him I wanted to pick up in surrey and return in Richmond. The U-Haul guy keeps making mistakes. This is very unprofessional and there's no apologies whatsoever. The surrey U-Haul guy called me a few times and he told me someone made a mistake. Anyways I will never come back to uhaul after I move all the furnitures from your storage.

RAMAN M.
Clasificación:

El cliente no dejó un comentario.

Marcus S.
Clasificación:

El cliente no dejó un comentario.

PHILIP M.
Clasificación:

El cliente no dejó un comentario.

rahul K.
Clasificación:

I find the return the ‘equipment' on the website easy. I am frustrated a bit by all the superfluous questions I am asked when I book a vehicle however

Rolly B.
Clasificación:

The lady who helped me is friendly and knowledgeable.

johns c. | Overall Experience |
Clasificación:

A bit expensive and unfortunately quite a lot of mouse poop in my unit.

KSENIA S.
Clasificación:

El cliente no dejó un comentario.

SHEENA V.
Clasificación:

Very friendly and helpful staff at the Richmond location

Dave H.
Clasificación:

El cliente no dejó un comentario.

LEANDRO T.
Clasificación:

El cliente no dejó un comentario.

Freddie Ver S.
Clasificación:

El cliente no dejó un comentario.

Zelimir L.
Clasificación:

El cliente no dejó un comentario.

Evan S.
Clasificación:

El cliente no dejó un comentario.

SEELAN K.
Clasificación:

El cliente no dejó un comentario.

MOHAMED M.
Clasificación:

El cliente no dejó un comentario.

Robyn K.
Clasificación:

El cliente no dejó un comentario.

MANOJ A.
Clasificación:

El cliente no dejó un comentario.

LEAH R.
Clasificación:

El cliente no dejó un comentario.

JOSE V.
Clasificación:

Very fast service, everything worked great.

TAVISH R.
Clasificación:

El cliente no dejó un comentario.

Alexandra M.
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El cliente no dejó un comentario.

Clare P.
Clasificación:

Staff was great & we were happy there was a place for us to park. Parking seemed iffy at tge Marine Drive location.

Walt L.
Clasificación:

El cliente no dejó un comentario.

evan S.
Clasificación:

El cliente no dejó un comentario.

Carol s. | Overall Experience |
Clasificación:

Bryann took great care of us along with the other staff members. They were friendly and helpful. The storage unit was perfect for our use at the time. Thank you all so very much for the great customer service.

Ronald M.
Clasificación:

Nice to deal with professionals.

Yoshiumi F.
Clasificación:

Friendly, fast and easy service.

Khushwinder S.
Clasificación:

Laurie is really great.

Randy L.
Clasificación:

El cliente no dejó un comentario.

Randy L.
Clasificación:

El cliente no dejó un comentario.

Adam B.
Clasificación:

Make the check in process much easier to understand and streamlined. Could not find the barcode for several minutes walking around. It's way too small. It wouldn't work for several attempts trying to photographic. had to call the 1-800 number for help. finally got it done. Could have been a much faster experience

WENBIN Z.
Clasificación:

El cliente no dejó un comentario.

Paul R. | First Impressions |
Clasificación:

Great experience. The lady was super kind and helpful. Made the moving experience a little less stressful ;) Thanks again! -Paul

Dean S.
Clasificación:

The lady at the counter was friendly and helpful

Christophe A.
Clasificación:

El cliente no dejó un comentario.

HAI L.
Clasificación:

Great

peter john H.
Clasificación:

El cliente no dejó un comentario.

NELSON C.
Clasificación:

Your mobile check-in worked a little wonkily on Firefox. You might want to add something that says it works best on Chrome.

levinson C.
Clasificación:

The service was speedy and efficient and the vehicle was clean and in good condition when I arrived to pick it up. The only minor complaint is the practice of receiving and returning a vehicle with a 7/8ths gas tank, it would be so much easier to receive and return with a full tank.

Tsz L.
Clasificación:

Friendly staff at location. The truck came with dolly and furniture pad that were not requested. I checked with the staff and they said I could use them if I want at no charge.

Sherman Y.
Clasificación:

Staff was super helpful in checking on hitch, and hooking up as well.

KARANVIR D.
Clasificación:

El cliente no dejó un comentario.

Lawrence K L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

MELCHOR B.
Clasificación:

El cliente no dejó un comentario.

mark alexander M.
Clasificación:

El cliente no dejó un comentario.

Hugo R.
Clasificación:

El cliente no dejó un comentario.

Cigdem O.
Clasificación:

El cliente no dejó un comentario.

alan G.
Clasificación:

El cliente no dejó un comentario.

THOMAS B.
Clasificación:

El cliente no dejó un comentario.

MELVIN B.
Clasificación:

I was pointed to the parking area and told to unhook the trailer by myself, a 67 year old senior with a bad back. When I said I'm not doing it I got a look back that would melt steel. He eventually unhooked the trailer.

margart P.
Clasificación:

We were charged more than we were led to believe we had to pay.We have talked to people within the company and have not received a sastisfactory answer. We would consider this dishonest practice and would not use uhaul again nor recommend it to anyone.

darryl C.
Clasificación:

Extremely in convenient location... no customer parking, narrow lanes, rental equipment everywhere... Staff member kept complaining about how Edmonton reserved a trailer that they didn't even have... Reservation system was difficult to use... automated attendant hung up after waiting on hold

Susie B. | First Impressions |
Clasificación:

Great service. Great Price. Great Staff

Kakui H.
Clasificación:

El cliente no dejó un comentario.

Raul B.
Clasificación:

El cliente no dejó un comentario.

denise l. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Travis C.
Clasificación:

Needs few more customer parking spaces.

Noemí A.
Clasificación:

El cliente no dejó un comentario.

Lala A.
Clasificación:

El cliente no dejó un comentario.

Rafal C.
Clasificación:

You changed my order 4 times within 24 hours. This was the worst vehicle rental experience I've ever had. 1st change was to a place that is 3x farther than my originally selected rental location. 2nd change was for an entirely different time (from 9am to 4:45pm) and to an even further away location. I was also notified less than 12 hours before my moving day (extremely stressful). 3rd change was the following morning after I had spent 2 hours on the phone the night before. After being assured a truck was booked, the next morning I was told there was no truck. awful awful awful experience

PETER W. | Overall Experience |
Clasificación:

We had our storage lockers for over 20 years and the facility had been well maintained and convenient.

Benjamin B.
Clasificación:

Nothing - the lady who dealt with both take-out and check-in was in every way the best U-haul representative I have seen!

DONALD H.
Clasificación:

I only used the truck for 10 km and was surprised to see when gassing it up when finished that it cost me $20 to fill it up. I don't believe it was completely full as expected when I left with it. I know that it's difficult to know how full it is by looking at the gas gauge and some people will cheat knowing this.

RICKY C.
Clasificación:

El cliente no dejó un comentario.

RICHARD P.
Clasificación:

El cliente no dejó un comentario.

Jordan F.
Clasificación:

Your staff were fantastic.

Saravanan R.
Clasificación:

El cliente no dejó un comentario.

Ka Chun Y. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Roselle R.
Clasificación:

El cliente no dejó un comentario.

wade robert g. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JEAN PIERRE F. | Overall Experience |
Clasificación:

Happy with the Storage

elaine l. | Overall Experience |
Clasificación:

Laurie, very graciously handled any needs and requests. She built trust and exemplified reliability!

Dylan S. | First Impressions |
Clasificación:

Great service, but lots of mouse poo in the units.

tyler christopher v. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Rosauro rabuy o. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Dragan R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Olga B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Rufo G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Julie J. | Overall Experience |
Clasificación:

I don't live in Richmond, but where ever I am.. or go.. I use Richmond's U Haul because of the awesome staff.

Theo L. | First Impressions |
Clasificación:

I was bumped out of my original reservation for a space (the last one that was left) (5 x 5 x 10). I was able to persuade the staff to solve this problem for me. They offered me a bigger space, with one month free, and to let me know when the originally reserved space is free again. I expect staff to take care of transferring the items to the smaller space, once it become available. To me, this is only fair, after I spent hours on Saturday ensuring that this space was reserved, since it was the last one available. The staff were very helpful in finding a good solution, which I really appreciate.

KIN CHUN W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Julia G. | Overall Experience |
Clasificación:

Really would like 24 hour access! But otherwise this place was great!

chris l. | Overall Experience |
Clasificación:

Bryann was amazing and so helpful. Very fast, convenient and simple process. Had a great experience!

Allan B. | Overall Experience |
Clasificación:

A bit of heat would have been nice but it is presented as non-heated storage so that is to be expected (Vancouver in the winter is cool and damp).

David Victor P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JOHN BRENT O. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kai D. | First Impressions |
Clasificación:

nice people

wei lun c. | Overall Experience |
Clasificación:

Very friendly staff Second time storing at this location Both experience are pleasant

Courtney T. | First Impressions |
Clasificación:

After moved my stuff into unit I noticed 2/3 of the hinges on the door were broken. The employee forced door shut and said if U-Haul couldn’t fix next day I have to move units. This is Unacceptable.

Randy Benno Roger N. | Overall Experience |
Clasificación:

Staff is great

Warren W. | Overall Experience |
Clasificación:

Sometime in the last few months mice got into my unit and caused extensive damage. Bryann helped me out and went above and beyond to make things right. She is an excellent employee. Thank you Bryann!

Avtar B. | Overall Experience |
Clasificación:

No issues.

Radomir Roy K. | Overall Experience |
Clasificación:

We had rats in our unit and not one person cared. We told the staff. We did not have any food in our unit they put bait in it well of course they will come then. Rats pee and poo every where!!!!!!!!!!

melvin brent t. | Overall Experience |
Clasificación:

I’ve dealt with other storage facilities this was by far the best and most friendly. If I need services like this in the future I would highly recommend this company to anyone. Happy new year everyon.

Enrich s. | First Impressions |
Clasificación:

Staff was friendly. Would be better if this location offered 24 hour access as advertised.

A & W Enterprises L. | Overall Experience |
Clasificación:

Thank you for the .staffs for their help and service.

erika ruth s. | Overall Experience |
Clasificación:

Storage space was perfect for our needs. Thanks

Randy Benno Roger N. | First Impressions |
Clasificación:

Service was fine

Lorna D. | Overall Experience |
Clasificación:

Will be using your services in a month or so from now

Jessica Lyn M. | Overall Experience |
Clasificación:

The staff were always helpful. There was some rodent activity but that is happening all over the city now.

Jia sheng JOSH L. | Overall Experience |
Clasificación:

Great experience. Well done.

Jiaxuan C. | First Impressions |
Clasificación:

The fees were not explained clearly. The staff was confused about the charge as well. But the staff are patient and nice. They tried to explain the detail.

JAFARI F. | First Impressions |
Clasificación:

Helpful

key wai j. | Overall Experience |
Clasificación:

If I need the storage again , U haul will be my first choice

TW Computing W. | Overall Experience |
Clasificación:

I actually moved out on May 23, 2019, one day before the renewal rent payment date. I also walked with the on-duty staff to check the unit inside before my last clean up. I would come back for bigger

VOJA I. | Overall Experience |
Clasificación:

Good location, great and supportive staff.

Ocean Cross C. | Overall Experience |
Clasificación:

This time was really a very unpleasant experience.

JAMES C. | Overall Experience |
Clasificación:

I rented storage space for a period of 10+ years (approx.). I am satisfied with the security of storage. James

ROBERT donald E. | First Impressions |
Clasificación:

Lynn and her team always take very good care of our needs, in a professional, friendly manner.

Marites T. | First Impressions |
Clasificación:

I would recommend this U haul storage to all my friends because staff are nice

Marcel C. | First Impressions |
Clasificación:

Great team

clinton m. | Overall Experience |
Clasificación:

Very good service and understanding about some return on storage fees for month with only having storage for 4 days cause of finding a place before the 1st of the month

Pentecostal C. | First Impressions |
Clasificación:

You go for extra miles in serving your customers keep up the good work

Andrea N. | Overall Experience |
Clasificación:

Very friendly and professional!

Charanpreet (Preety) K. | Overall Experience |
Clasificación:

Ok

Adrienna h. | Overall Experience |
Clasificación:

Manager Lynn at the Richmond She’ll Road location in Canada, was rude and gave me verbal eviction notice based on her assumption that I was running a business out of my lockers. dishonest and rude!

MIKE H. | Overall Experience |
Clasificación:

The only thing that was bad is there was mouse dropping in my locker. Other than that it was fine

TRI-STAR S. | Overall Experience |
Clasificación:

no comments, all Excellent.

Cameron jeffrey R. | Overall Experience |
Clasificación:

Rat droppings in a few units

HOLLY M. | Overall Experience |
Clasificación:

Suited ours needs very well. Staff was very helpful

Grey Haven e. | Overall Experience |
Clasificación:

Excellent to work with in every way. Great staff and great facility. Please don't change!

Peggy Ann M. | Overall Experience |
Clasificación:

very commentating and helpful.

DEB M. | Overall Experience |
Clasificación:

Clean and courteous!!!

Fung Chung (Christie) L. | Overall Experience |
Clasificación:

Last week, I found that the storage's door was crashed and the locked was damaged. I couldn't open the door. No one reported this to me. And, I found a lot of mice dropping on the floor too.

IRWIN B. | Overall Experience |
Clasificación:

Lynn is a very pleasant person to deal with.

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