Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Service was good and very friendly. Upon return of the vehicle the technician was astute to check the roof for damage.....LOL.....none to be found. Overall experience was excellent.
charles G.
Clasificación:
4.0
The lock was not in the room as indicated in the email. Had to go to the office to get the lock.
Hesong S.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
george p.
|
Overall Experience
Clasificación:
5.0
good
Hiroshi O.
Clasificación:
5.0
El cliente no dejó un comentario.
TIN T.
Clasificación:
5.0
El cliente no dejó un comentario.
CHU H.
Clasificación:
1.0
The person in evening was rude and did not bother to wear a mask . I felt unsafe .
Rohit K.
Clasificación:
5.0
El cliente no dejó un comentario.
Ingrid L.
Clasificación:
3.0
El cliente no dejó un comentario.
PERCIVAL P.
Clasificación:
5.0
The ease of renting was great! Maybe install wi-fi at the location to facilitate connecting to the internet?
Gerry B.
Clasificación:
5.0
Overcharge on bill and have not return my phone call or email to review these charges!!
Peter L.
Clasificación:
4.0
El cliente no dejó un comentario.
BAHMAN M.
Clasificación:
2.0
Be on time. Have vehicle's cleaned. If understaffed hire more people to keep the flow going.
DALE W.
Clasificación:
1.0
You gave me the truck on empty and brought it back one I put and then you charged me 30 bucks for fuel, absolutely disgraceful and will co tongue to write negative reviews about this awf experience.
Eugene A.
Clasificación:
5.0
Best service I ever had for a u haul pick up. The agent was incredibly pleasant and professional; the truck was sparkling clean! this will be my go to place.
MICHEL G.
Clasificación:
4.0
El cliente no dejó un comentario.
GEORGE R.
Clasificación:
4.0
El cliente no dejó un comentario.
CE L.
Clasificación:
5.0
Have 1-way rentals for Cargo Vans
Andrea M.
Clasificación:
5.0
El cliente no dejó un comentario.
Sacha P.
Clasificación:
5.0
El cliente no dejó un comentario.
Shane J.
Clasificación:
5.0
El cliente no dejó un comentario.
Philip O.
Clasificación:
5.0
El cliente no dejó un comentario.
DAVIN G.
Clasificación:
5.0
El cliente no dejó un comentario.
FLORAN N.
Clasificación:
5.0
I had a great experience with your staff and facility. ¡Gracias!
mike w.
|
Overall Experience
Clasificación:
5.0
friendly employee
LU C.
Clasificación:
5.0
I have used this u haul location 3 times now and every experience I have had with them has been terrific! The checkin process has been so smooth and great! Bryanne has been so good, with every check in process!
Sheila I.
Clasificación:
4.0
friendly helpful staff
Michael K.
Clasificación:
5.0
Clean truck, polite staff!! Thank you Uhaul
Brendon G.
Clasificación:
5.0
El cliente no dejó un comentario.
RAYMOND J.
Clasificación:
5.0
El cliente no dejó un comentario.
Guangjian Z.
Clasificación:
4.0
The windshield was extremely dirty, it had been wiped with a dirty cloth probably by the previous renter, as it was smudged, with the sun in my face it was miserable, the back area, had a lots of cement and mortar pieces, the hitch was left loose in the back, i believe this is a safety issue, as it can be projected in the air in case of accident. I think they could do better
Joseph G.
Clasificación:
5.0
El cliente no dejó un comentario.
Anatoly B.
Clasificación:
5.0
Excellent service
Christopher C.
Clasificación:
5.0
El cliente no dejó un comentario.
robert f.
|
Overall Experience
Clasificación:
5.0
Had a very experience from the staff and vehicle was clean, good job and thank you
Jeff A.
Clasificación:
5.0
El cliente no dejó un comentario.
Byung soo K.
Clasificación:
3.0
I would strongly suggest that you clean the mirrors It was like trying to look through muddy water on the mirrors. This is not safe given the reliance placed on using the mirrors I followed the refueling instructions as recommended. I am estimating that I put an extra ten liters of fuel that I did not need too.. I put in 32 liters for 110 kilometers of driving. that was an excessive amount of fuel...
Steven M.
Clasificación:
4.0
El cliente no dejó un comentario.
Xiao L.
Clasificación:
5.0
El cliente no dejó un comentario.
MICHEL M.
Clasificación:
4.0
El cliente no dejó un comentario.
Hao Y.
Clasificación:
5.0
The only issue I had was the drop off when business was closed I followed direction and received a code to put in then code didt work. Other than that great service thanks
CINDY G.
Clasificación:
5.0
El cliente no dejó un comentario.
CHANG J.
Clasificación:
5.0
El cliente no dejó un comentario.
Adam R.
Clasificación:
5.0
El cliente no dejó un comentario.
Trudy H.
Clasificación:
5.0
El cliente no dejó un comentario.
Ze L.
Clasificación:
4.0
Tire tie down strap was missing the length needed to lock into ratchet, had to improvise, should have been noticed by staff...
COREY H.
Clasificación:
5.0
El cliente no dejó un comentario.
Chong C.
Clasificación:
5.0
This location was great. However I went to the location I'd actually booked first. I missed the email where the pickup location was changed.
Daniel C.
Clasificación:
5.0
servie is prefect
Parviz M.
Clasificación:
3.0
This is Canada not the USA. We are in kilometres not miles.
Dino S.
Clasificación:
5.0
El cliente no dejó un comentario.
DAISY G.
Clasificación:
5.0
Impressively positive experience. During the initial pickup the gentleman was 100% professional and extremely courteous. Upon returning the vehicle, the overall process was so quick, easy, and accurate, and the young lady who processed the return was so professional that I was again amazed. I've had some negative experiences renting autos from other companies, so had low expectations, but this place would exceed even the highest expectations. Well done!
KEITH H.
Clasificación:
5.0
El cliente no dejó un comentario.
dong joon C.
Clasificación:
3.0
More free parking for visitors should be available.
SHMUEL C.
Clasificación:
5.0
El cliente no dejó un comentario.
Rencel R.
Clasificación:
4.0
Make sure to check the accessories (e.g., dolly, blankets) that you ordered if they've been loaded into the vehicle or not. Otherwise, it would be quite inconvenient, as it happened to me.
Noel T.
Clasificación:
5.0
The customer service was good.
Clement A.
Clasificación:
5.0
El cliente no dejó un comentario.
MAHMOUD F.
Clasificación:
5.0
El cliente no dejó un comentario.
TZU T.
Clasificación:
5.0
Service was great, reliable and inexpensive for quick hauls. Washroom was clean and pleasantly and noticeably air-freshened.
Barbara M.
Clasificación:
5.0
No issues, great help in dropping off my vehicle.
Nicholas T.
Clasificación:
5.0
El cliente no dejó un comentario.
Sopheak V.
Clasificación:
5.0
El cliente no dejó un comentario.
Martin F.
Clasificación:
4.0
I like your product but this time the cab stank of cigarette smoke and was really unpleasant to drive
Andrew M.
Clasificación:
5.0
El cliente no dejó un comentario.
MENGFEI W.
Clasificación:
5.0
El cliente no dejó un comentario.
Martin F.
|
Overall Experience
Clasificación:
5.0
Excellent service. Both check in and return were quick and efficient. Highly recommended.
Douglas N.
Clasificación:
5.0
El cliente no dejó un comentario.
Anatoli G.
Clasificación:
5.0
A location somewhere in south surrey or Ladner would be helpful.
CRAIG M.
Clasificación:
5.0
Very good customer service! and clean surroundings 😊
ANTONIO V.
Clasificación:
4.0
El cliente no dejó un comentario.
THOMAS F.
Clasificación:
5.0
The guy was very helpful, very friendly.
Stephen V.
Clasificación:
4.0
The woman who helped us out was wonderful! Professional, friendly, helpful and efficient! Please give her big kudos from us....she would be the reason we would recommend this location.
Nancy F.
Clasificación:
3.0
El cliente no dejó un comentario.
Tina y.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Apoorva K.
|
Overall Experience
Clasificación:
3.0
The van I rented had animal hair all over the passenger seat. Allergy is a thing.
Marnus O.
Clasificación:
5.0
El cliente no dejó un comentario.
Chun N.
Clasificación:
5.0
Thanks Brian for accommodating my request for changing the Drop-Off location from Vancouver to Richmond. Facility is really good & secured. Thanks.
MAYUR P.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Ralph H.
Clasificación:
5.0
El cliente no dejó un comentario.
MARCELINA T.
Clasificación:
5.0
El cliente no dejó un comentario.
GRACE T.
Clasificación:
3.0
El cliente no dejó un comentario.
Andre B.
|
First Impressions
Clasificación:
2.0
Your mileage rate was very high. Not impressed.
Blair M.
Clasificación:
4.0
El cliente no dejó un comentario.
Laurie a.
|
Overall Experience
Clasificación:
5.0
Excellent location - staff were professional and friendly, truck was clean. Definitely would rent from this location again!
Bonnie M.
Clasificación:
5.0
El cliente no dejó un comentario.
Blair M.
|
Overall Experience
Clasificación:
5.0
I was there for 29 years and went through 3 different owners. Never had a problem with anyone from this site..
ROSZITA K.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
ANTHONY M.
Clasificación:
5.0
I was in a bit of rush on Sunday afternoon shortly before 4pm. The gentleman who provided the service was very polite and efficient. He advised me that the office would be closing at 5pm. I took possession of the truck and let him know that I would try to be back before closing. I accomplished my task and returned shortly before closing. I caught the same gentleman just as he was ready to finish for the day. He could have passed me over to another agent, but took extra time for me to process the return of the vehicle. I was extremely grateful for his service. I don't have his name but if possible, please pass along my wholehearted praise for him for going the "extra mile". Much appreciated. Nick Materna ph# 778-558-5721
nick R.
Clasificación:
2.0
The mobile app did not function properly at check in and at accepting odometer and fuel gauge picture.
ANDREW C.
Clasificación:
5.0
Excellent customer service
Tyana H.
Clasificación:
5.0
El cliente no dejó un comentario.
Sagar D.
Clasificación:
5.0
Very friendly and helpful staff!
Denise Y.
|
Overall Experience
Clasificación:
5.0
very good staff....helpful and friendly
ROBERT E.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
ZACHARY D.
Clasificación:
5.0
El cliente no dejó un comentario.
John M.
Clasificación:
5.0
Staff very friendly and helpful, thank you
Austin F.
Clasificación:
3.0
U guys charged me more
KHAIRI K.
Clasificación:
3.0
El cliente no dejó un comentario.
SHAOYUAN F.
Clasificación:
5.0
El cliente no dejó un comentario.
WUJIANG S.
Clasificación:
5.0
El cliente no dejó un comentario.
Sam B.
Clasificación:
5.0
Great storage spot. Staff are fantastic.
John S.
|
Overall Experience
Clasificación:
5.0
Great people! Followed all Protocol Provincial Heath Order rules. Highly recommend. Jameslerner@gmail.com
JAMES L.
Clasificación:
5.0
Great experience and customer service.
EMERITO O.
Clasificación:
5.0
All good, Brianna is the best.
Wayne J.
Clasificación:
1.0
Made reservations for 10pm. Drove 3 hours expecting a truck. They rejected the online pickup. Stuck without vehicle and ruined all plans until 7am when the place opened. The lady at the counter was very helpful. But the online people at night are horrible
Nick K.
Clasificación:
5.0
Bryann was very helpful
dan D.
Clasificación:
5.0
El cliente no dejó un comentario.
ZHARKYN K.
Clasificación:
5.0
El cliente no dejó un comentario.
franco M.
Clasificación:
4.0
El cliente no dejó un comentario.
CHEUK C.
Clasificación:
5.0
El cliente no dejó un comentario.
Sean W.
|
Overall Experience
Clasificación:
5.0
The trucks roof had a leak. Rain overnight meant a number of boxes had soaking wet bottoms in the morning. Not happy. Have used this Uhaul location many times, always good experience except this time. Fix that leak before another customer has the same problem. Gracias
Douglas M.
Clasificación:
4.0
Helpful
doug I.
Clasificación:
5.0
Always reliable and pleasant.
Jim N.
Clasificación:
4.0
The per km rates are way too high.
ANDRZEJ M.
Clasificación:
5.0
El cliente no dejó un comentario.
jasmin amy m.
|
Overall Experience
Clasificación:
2.0
This location has a serious rodent infestation that is not being effectively addressed. The first time I entered my unit and found the floor and my personal items covered in feces, I asked the office staff what next steps were. They assured me that someone would access my unit and clean up the mess, lay traps and ensure the issue was resolved. I went back to the unit two weeks later and nothing had been done. Another time they handed my peppermint sachets telling me that they were a rodent deterrent. I put them in the unit and the next time I entered the unit the sachets has been chewed open with their contents spread across the floor. This is totally unacceptable for the amount of money these units cost per month. Additionally I had been told that the buildings were climate controlled. I did not find that to be the case at all, the units get hot in the summer and are freezing cold in the winter. An overall disappointing experience.
Angela D.
|
Overall Experience
Clasificación:
5.0
Thanks for your professional handling of business and my locker number D-529. It's tough to be in storage and I was always able to access my unit and belongings and to come and go as I pleased. Best wishes. And special shout out to Bryann Dionne. Sherry
Sherry L.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
SUSAN B.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
brent r.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
CLYDE M.
|
Overall Experience
Clasificación:
1.0
The service is extremely poor. I spelled out my address several times and uhaul sent me an email with the wrong spelling. Not very professional job. I reserved to pick up in surrey but when I got to the surrey location the uhaul guy said there wasn't any reservations. I had to call to the other uhaul place to get a truck. I wanted a big truck but the guy insisted me of getting the smallest truck. The U-Haul guy made the reservation for pick up in Richmond and return to Richmond. I told him I wanted to pick up in surrey and return in Richmond. The U-Haul guy keeps making mistakes. This is very unprofessional and there's no apologies whatsoever. The surrey U-Haul guy called me a few times and he told me someone made a mistake. Anyways I will never come back to uhaul after I move all the furnitures from your storage.
Tina y.
|
First Impressions
Clasificación:
4.0
A bit expensive and unfortunately quite a lot of mouse poop in my unit.
johns c.
|
Overall Experience
Clasificación:
5.0
Bryann took great care of us along with the other staff members. They were friendly and helpful. The storage unit was perfect for our use at the time. Thank you all so very much for the great customer service.
Carol s.
|
Overall Experience
Clasificación:
5.0
Great experience. The lady was super kind and helpful. Made the moving experience a little less stressful ;) Thanks again! -Paul
Paul R.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Lawrence K L.
|
First Impressions
Clasificación:
5.0
Great service. Great Price. Great Staff
Susie B.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
denise l.
|
First Impressions
Clasificación:
5.0
We had our storage lockers for over 20 years and the facility had been well maintained and convenient.
PETER W.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Ka Chun Y.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
wade robert g.
|
Overall Experience
Clasificación:
4.0
Happy with the Storage
JEAN PIERRE F.
|
Overall Experience
Clasificación:
5.0
Laurie, very graciously handled any needs and requests. She built trust and exemplified reliability!
elaine l.
|
Overall Experience
Clasificación:
3.0
Great service, but lots of mouse poo in the units.
Dylan S.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
tyler christopher v.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Rosauro rabuy o.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Dragan R.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Olga B.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Rufo G.
|
First Impressions
Clasificación:
5.0
I don't live in Richmond, but where ever I am.. or go.. I use Richmond's U Haul because of the awesome staff.
Julie J.
|
Overall Experience
Clasificación:
3.0
I was bumped out of my original reservation for a space (the last one that was left) (5 x 5 x 10). I was able to persuade the staff to solve this problem for me. They offered me a bigger space, with one month free, and to let me know when the originally reserved space is free again. I expect staff to take care of transferring the items to the smaller space, once it become available. To me, this is only fair, after I spent hours on Saturday ensuring that this space was reserved, since it was the last one available. The staff were very helpful in finding a good solution, which I really appreciate.
Theo L.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
KIN CHUN W.
|
Overall Experience
Clasificación:
5.0
Really would like 24 hour access! But otherwise this place was great!
Julia G.
|
Overall Experience
Clasificación:
5.0
Bryann was amazing and so helpful. Very fast, convenient and simple process. Had a great experience!
chris l.
|
Overall Experience
Clasificación:
5.0
A bit of heat would have been nice but it is presented as non-heated storage so that is to be expected (Vancouver in the winter is cool and damp).
Allan B.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
David Victor P.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
JOHN BRENT O.
|
Overall Experience
Clasificación:
5.0
nice people
Kai D.
|
First Impressions
Clasificación:
5.0
Very friendly staff
Second time storing at this location
Both experience are pleasant
wei lun c.
|
Overall Experience
Clasificación:
1.0
After moved my stuff into unit I noticed 2/3 of the hinges on the door were broken. The employee forced door shut and said if U-Haul couldn't fix next day I have to move units. This is Unacceptable.
Courtney T.
|
First Impressions
Clasificación:
4.0
Staff is great
Randy Benno Roger N.
|
Overall Experience
Clasificación:
4.0
Sometime in the last few months mice got into my unit and caused extensive damage. Bryann helped me out and went above and beyond to make things right. She is an excellent employee. Thank you Bryann!
Warren W.
|
Overall Experience
Clasificación:
4.0
No issues.
Avtar B.
|
Overall Experience
Clasificación:
1.0
We had rats in our unit and not one person cared. We told the staff. We did not have any food in our unit they put bait in it well of course they will come then. Rats pee and poo every where!!!!!!!!!!
Radomir Roy K.
|
Overall Experience
Clasificación:
5.0
I've dealt with other storage facilities this was by far the best and most friendly. If I need services like this in the future I would highly recommend this company to anyone. Happy new year everyon.
melvin brent t.
|
Overall Experience
Clasificación:
4.0
Staff was friendly. Would be better if this location offered 24 hour access as advertised.
Enrich s.
|
First Impressions
Clasificación:
5.0
Thank you for the .staffs for their help and service.
A & W Enterprises L.
|
Overall Experience
Clasificación:
5.0
Storage space was perfect for our needs. Thanks
erika ruth s.
|
Overall Experience
Clasificación:
3.0
Service was fine
Randy Benno Roger N.
|
First Impressions
Clasificación:
5.0
Will be using your services in a month or so from now
Lorna D.
|
Overall Experience
Clasificación:
4.0
The staff were always helpful. There was some rodent activity but that is happening all over the city now.
Jessica Lyn M.
|
Overall Experience
Clasificación:
5.0
Great experience. Well done.
Jia sheng JOSH L.
|
Overall Experience
Clasificación:
4.0
The fees were not explained clearly. The staff was confused about the charge as well. But the staff are patient and nice. They tried to explain the detail.
Jiaxuan C.
|
First Impressions
Clasificación:
5.0
Helpful
JAFARI F.
|
First Impressions
Clasificación:
5.0
If I need the storage again , U haul will be my first choice
key wai j.
|
Overall Experience
Clasificación:
5.0
I actually moved out on May 23, 2019, one day before the renewal rent payment date. I also walked with the on-duty staff to check the unit inside before my last clean up. I would come back for bigger
TW Computing W.
|
Overall Experience
Clasificación:
4.0
Good location, great and supportive staff.
VOJA I.
|
Overall Experience
Clasificación:
2.0
This time was really a very unpleasant experience.
Ocean Cross C.
|
Overall Experience
Clasificación:
3.0
I rented storage space for a period of 10+ years (approx.). I am satisfied with the security of storage. James
JAMES C.
|
Overall Experience
Clasificación:
5.0
Lynn and her team always take very good care of our needs, in a professional, friendly manner.
ROBERT donald E.
|
First Impressions
Clasificación:
5.0
I would recommend this U haul storage to all my friends because staff are nice
Marites T.
|
First Impressions
Clasificación:
5.0
Great team
Marcel C.
|
First Impressions
Clasificación:
5.0
Very good service and understanding about some return on storage fees for month with only having storage for 4 days cause of finding a place before the 1st of the month
clinton m.
|
Overall Experience
Clasificación:
5.0
You go for extra miles in serving your customers keep up the good work
Pentecostal C.
|
First Impressions
Clasificación:
4.0
Very friendly and professional!
Andrea N.
|
Overall Experience
Clasificación:
4.0
Ok
Charanpreet (Preety) K.
|
Overall Experience
Clasificación:
1.0
Manager Lynn at the Richmond She’ll Road location in Canada, was rude and gave me verbal eviction notice based on her assumption that I was running a business out of my lockers. dishonest and rude!
Adrienna h.
|
Overall Experience
Clasificación:
4.0
The only thing that was bad is there was mouse dropping in my locker. Other than that it was fine
MIKE H.
|
Overall Experience
Clasificación:
5.0
no comments, all Excellent.
TRI-STAR S.
|
Overall Experience
Clasificación:
3.0
Rat droppings in a few units
Cameron jeffrey R.
|
Overall Experience
Clasificación:
5.0
Suited ours needs very well. Staff was very helpful
HOLLY M.
|
Overall Experience
Clasificación:
5.0
Excellent to work with in every way. Great staff and great facility. Please don't change!
Grey Haven e.
|
Overall Experience
Clasificación:
5.0
very commentating and helpful.
Peggy Ann M.
|
Overall Experience
Clasificación:
5.0
Clean and courteous!!!
DEB M.
|
Overall Experience
Clasificación:
2.0
Last week, I found that the storage's door was crashed and the locked was damaged. I couldn't open the door. No one reported this to me. And, I found a lot of mice dropping on the floor too.
Fung Chung (Christie) L.
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Overall Experience
Clasificación:
5.0
Lynn is a very pleasant person to deal with.
IRWIN B.
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Overall Experience
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