Customer Reviews for U-Haul Moving & Storage of Rialto

1,039 reviews

2775 Foothill Bl   Rialto, CA 92376
(Across from Wig Wam Motel, East of Pepper Ave)

(909) 873-2486

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(909) 873-2486

2775 Foothill Bl
Rialto, CA 92376
(Across from Wig Wam Motel, East of Pepper Ave)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lori Ann Wiseman  |  First Impressions 
Rating:
4.0

The only complaint is the lock was not in my unit when I got there and I had to go to the front office to get it.

Jeffery Mccauley  |  Online Move In 
Rating:
3.0

They kept raising the fees went from 140 to 265. So I had to find a different place.

JAMES FISCHER  |  Overall Experience 
Rating:
4.0

Employees should be more informative about instructions

Paula Wilson 
Rating:
3.0

Quit trying to charge people with damage already on vehicles.

Michael Wells 
Rating:
2.0

Making sure you guys read the gas gauges right

Earnest Guardado 
Rating:
5.0

Nothing! Let them keep doing what they are doing, friendly and helpful. This location is an asset to the Corporation U-Haul.

ROSEVELT WAGGONER 
Rating:
5.0

Very efficient and speedy service.

Cesar Quevedo 
Rating:
5.0

it is a good place to save all your items wityh not worris for all kind of weathers

Martin Montes  |  Overall Experience 
Rating:
5.0

Just keep those smiles rolling. Mary was excellent in her service. Thank you.🙂

gustavo chavez 
Rating:
5.0

Customer did not leave a comment.

Micheal Lugo  |  First Impressions 
Rating:
5.0

Everything was excellent the after hours return system is very good and easy, the receipt was kind of hard to find online but I found it. good

Kathy Huse 
Rating:
1.0

The service representative did not explain charges clearly. Paid more than explained by the service representative. Truck rental very dirty inside. Service representative did not escort us to our rental truck. Service representative stated we needed to inspect the truck rental ourselves.

Audrey Brock 
Rating:
5.0

Customer did not leave a comment.

Pedro Aguilera 
Rating:
5.0

Facility was great, staff was great.

Vincent Grant III  |  Overall Experience 
Rating:
5.0

I was pleased with the overall condition of the storage. My complaint is the price is too high for the space.

THOMAS COX  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Alverdin-Herrera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jimmy rodriguez 
Rating:
2.0

Customer did not leave a comment.

Mark Miele  |  Overall Experience 
Rating:
5.0

Offer more or a variety to supplies. Only had plastic covers for couch and chairs. No large covers.

Jacqueline Bonds 
Rating:
5.0

Customer did not leave a comment.

Tonya Wattree 
Rating:
1.0

I dont understand why you UHAUL cut my lock off i have noticed some things missing from my unit and i do not appreciate the fact that you cut my lock off i want a fair amount of compensation from uhauls insurance to cover whats missing from my unit

Frankie Villaescusa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector Venegas  |  Overall Experience 
Rating:
5.0

The Insurance Policy Charges is too high and the consequence of not paying for usage insurance is threatening.

Jubril Omisakin 
Rating:
4.0

A bit more customer service incline clerk would be outstanding!

JUAN C LOPEZVIDAL 
Rating:
1.0

Vehicle very dirty hadn't been cleaned or attended to,no concern by management, bad situation there!

Henry Guerra 
Rating:
5.0

Customer did not leave a comment.

ashia taylor 
Rating:
2.0

Staff was friendly and helpful. There was a pile of broken glass a couple doors down from my storage unit. It was there for over two weeks. The bathroom was unavailable and that was super inconvenient.

TWILA TOOMEY  |  Overall Experience 
Rating:
5.0

Mary was great to work with! Easy and quick.

Dain Zam 
Rating:
1.0

I had experience before, but this company in West Covina, but the store and people are really unprofessional and rose

Theo Portobanco 
Rating:
5.0

Perfection

Steven Bartholomew 
Rating:
3.0

The truck was dirty on the outside

Vicki Atyeo 
Rating:
4.0

I called in, on a Sunday, and asked about storage. Was told no storage available on Sunday. Not true, as discovered onsite.

TWILA TOOMEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward Barragan 
Rating:
5.0

You guys are the best! Thank you for helping me out so much especially during such a stressful time and as a mom of 3! I’m extremely grateful for your help!

Salina Robles  |  Overall Experience 
Rating:
1.0

price was too fucking high

Felix Rivera 
Rating:
4.0

Customer did not leave a comment.

Laura Urquidez  |  Overall Experience 
Rating:
5.0

I’m very happy with the results of the employee Thanks

Albert Brown 
Rating:
5.0

The Woman Was Very polite and Kind 5 🌟 🌟 🌟 🌟 🌟

Shawn States 
Rating:
5.0

I would go back again!

Nicole Robles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Garcia 
Rating:
5.0

Customer did not leave a comment.

Cesar George 
Rating:
5.0

Customer did not leave a comment.

Albert Franco 
Rating:
4.0

Customer did not leave a comment.

Jose Rincon Munoz 
Rating:
5.0

Wonderful customer service from the moment we were greeted. Thank you 🙏🏼. The truck was clean and ran great.

Cynthia riquelme 
Rating:
4.0

Customer did not leave a comment.

WENDY BANKS  |  Overall Experience 
Rating:
1.0

Overcharged Said I drove 59 miles I only drove 26 Terrible customer service

Teanna Hunt 
Rating:
4.0

Customer did not leave a comment.

Jennifer Flannery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie Sampson 
Rating:
5.0

Very good customer service

Carla Artison 
Rating:
5.0

Very pleasant and efficient experience.

Anita Azariah  |  Overall Experience 
Rating:
5.0

When checking in the girl was rude and not friendly Everyone else was awesome and nice

Howard Troxell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry White  |  Overall Experience 
Rating:
4.0

I have utilize this facility for the past six years and prior to that five years. Therefore, I've been with the company over ten years. I overall had a pleasant experience . Unfortunately there's that one experience that trump's everything. Mary Navajo at the Rialto store was rude and spoke to me in a condescending manner regarding my move out. Customer service is not as it used to be. I'm not one to get into power struggle so I didn't engage however, I suggest a training on customer service is needed for Mary's conduct. It was absolutely egregious.

Nancy Jacks  |  Overall Experience 
Rating:
5.0

Outstanding customer service and professionalism by Mary Navarro and the other staff members. Really patient to explain the better deals and options for U Haul rentals.

Carlos Paez 
Rating:
4.0

Customer did not leave a comment.

JOSE DELGADILLO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Theresa Ramirez 
Rating:
5.0

Employee was very helpful

hilda arguijo 
Rating:
5.0

Customer did not leave a comment.

ADAM RICHARDS 
Rating:
5.0

Customer did not leave a comment.

CALVINA DOSS  |  First Impressions 
Rating:
5.0

Couple issues, driver visor was not able to stay up falling down every time almost causing an accident. The vehicle also smelled like cigarettes. Other then that everything was fine.

Salvador Cruz 
Rating:
5.0

Customer did not leave a comment.

WENDI SUZANNE BARAJAS  |  First Impressions 
Rating:
1.0

I would like to speak to a representative about how poor the service was. I am disgusted.

Stephanie Doran  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Vanessa Reyes  |  Overall Experience 
Rating:
5.0

Mary was amazing!!!!!!!

BRITTANY WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANITA WILLIAMS 
Rating:
2.0

Horrible customer service

Yesenia Martinez 
Rating:
5.0

Customer did not leave a comment.

Enrique Aviles Garcia  
Rating:
5.0

Excellent service

will gonzalez 
Rating:
5.0

Worked with me many times, always was pleased. New Manger is so helpful and friendly!

ANNA QUIJADA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leobardo GutierrezGaray 
Rating:
5.0

Customer did not leave a comment.

Vera favors 
Rating:
2.0

Mary at foothill in rialto was no help. Reserve online n wanted to return by 7pm next day, some how it show I need to bring back by 3pm. Ask Mary for help saying online won't let me change time n demanded you guys honor customers n needed n need to bring by 3pm. Any rate Melania help n had 24hr, Mary gril had me stress n unprofessional

Leopoldo Gastelum 
Rating:
5.0

Customer did not leave a comment.

Jorge Arango 
Rating:
5.0

Thank you!

Michelle Henning  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katisha Evezeogba  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jesus Vargas 
Rating:
5.0

Maegan helped us in the moreno valley and helped us with everything we needed. I am very content with every Moreno Valley associates work.

KEVIN SALAS  |  First Impressions 
Rating:
5.0

Nothing to improve. The van we reserved was not returned on time; however, the Tech came out to assist us and went above and beyond to accommodate us, which I was very grateful!

mary Calderon 
Rating:
5.0

Customer did not leave a comment.

Joseph Figueredo 
Rating:
4.0

Customer did not leave a comment.

Pamela Millermiller  |  Overall Experience 
Rating:
5.0

Very nice employees. Very easy process…no complaints would definitely use again if needed. Clean office too.

Gerald Perry 
Rating:
4.0

Customer did not leave a comment.

Jennifer Flannery  |  First Impressions 
Rating:
5.0

Always a great experience with this location

CHRISSY GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

Jorge Silva  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natasha Guerrero  |  First Impressions 
Rating:
3.0

Staff not friendly

Antwainette Etheridge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mahmwod ghiacy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew Rosillo 
Rating:
5.0

The best place.

DORIS OCANSEY 
Rating:
5.0

Customer did not leave a comment.

Victor Gamboa 
Rating:
5.0

Nothing

Rodney Bingley 
Rating:
5.0

Great service, as we always get from Mary the manager

Chrissy gonzalez 
Rating:
5.0

Mary, the GM is nice, professional, and welcoming.

luis rodriguez 
Rating:
1.0

Customer did not leave a comment.

Maria Anchondo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakkiyah Kingrichardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

norma smith 
Rating:
1.0

We rented a 26’ truck for a cross country move. Upon picking up the truck we were told about getting the first month free on a storage unit with the rental. First, it was difficult finding a location that had the capacity we needed. Second, the staff of 2 were both on lunch at the same time so the office was closed until they both finished. Multiple customers, in addition to my party, had to wait for the better part of an hour to be helped. Third, upon finally being helped we learned that each location did not have to honor the promotion based on criteria we couldn’t have known about before hand. The truck had advertisements regarding the promotion but had no fine print to view. Even speaking to customer service before arriving at the unit made no mention of fine print. I may never rent a vehicle from U-Haul again and I certainly will never use the storage service.

Isaac Guillen Jr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralph Payan 
Rating:
5.0

Outstanding customer service 👏. Along with availability of rental equipment as your hand. Thannnnk youuuu UHAUL

Kimberly Haynesworth 
Rating:
5.0

Customer did not leave a comment.

Agustin Delgado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dale Armistead 
Rating:
5.0

Customer did not leave a comment.

Brandon Lewis 
Rating:
5.0

Customer did not leave a comment.

Lowell Baptiste 
Rating:
5.0

Customer did not leave a comment.

Jeanette Downs  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

AARON WHALEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lilia Gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe Diaz 
Rating:
5.0

customer service top notch

ROSEVELT WAGGONER 
Rating:
5.0

Customer did not leave a comment.

yarira loya  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Woods 
Rating:
5.0

Very well maintained. Especially surprised at dust levels, not very high. Thank you.

terry nolan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Woods 
Rating:
5.0

Customer did not leave a comment.

Jorel Boler  |  Overall Experience 
Rating:
1.0

The storage unit above my bottom unit had a bad water leak every time it rained and the same top unit stored some type of oil that leaked through the ceiling onto majority of my stored paperwork, books and household item’s which have now been ruined! I have brought up this issue many times to the office staff and had no success in repairing the leakage issues! This storage location was very quick to call and remind me that my due date was approaching but neglected every call I’ve ever made about the leaking problem and my rates went up extremely high which was absolutely unnecessarily for the tiny space I had at this Rialto location. Hour’s and access where great except for the office staff who had poor attitudes, would have the office closed for more than an hour and a half during work hours, where very young and always smelled like pot every time I came into the office, maybe that’s why they never took care of any issues because they where to high to remember. I do not recommend storing anything important at this location as I am trying to find a way to get this company to pay for my loses due to the office staff neglect of my issues and property, the office staff just said to take it up the loss with my insurance. Very upset and frustrated with Rialto Uhaul Storage!!!

antonio perez  |  Overall Experience 
Rating:
1.0

I got a pick up truck for a day wasn’t able to finish doing what I had to finish so I had it for one more day they didn’t call my phone they called my family acting like I was trying to steal the truck that was not professional I rent with Uhaul a lot but this location was a bad idea to rent from !

Manuel Rivera 
Rating:
5.0

Awesome thanks

Joseph Cole 
Rating:
5.0

Manager Mary is great, always welcoming and friendly!

Mario Ernesto Murillo 
Rating:
5.0

Customer did not leave a comment.

isael palacios  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Gomez 
Rating:
5.0

Customer did not leave a comment.

Francisco Gaonabucio 
Rating:
5.0

Customer did not leave a comment.

DORIS OCANSEY 
Rating:
1.0

Customer service was matter of fact “ I don’t give a crap” about what you think. They wanted 3 REFERRALS before the agent would rent me a truck! No reason given when I asked. So they could exploit my contacts? This was a desperate uhaul for not just business but feeding on the fact I HAD a reservation and never did that agency mention a requirement to give up that many contacts! Why can’t a credit check with a score of 750 qualify you???

Kathy Sanchez 
Rating:
5.0

Customer did not leave a comment.

CARLOS ORTEGA  |  Overall Experience 
Rating:
1.0

Mary...new management is discusting and since she began complete facility has gone down hill. Thats why after all these years I left to a better facility.

Pamela Furry  |  Overall Experience 
Rating:
4.0

Very good customer service

Christopher Mattis 
Rating:
3.0

Customer did not leave a comment.

cassie smith  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jennifer Thomas 
Rating:
4.0

Customer did not leave a comment.

Pablo Preciado 
Rating:
5.0

Customer did not leave a comment.

Rosa Ibarra 
Rating:
5.0

Customer did not leave a comment.

Anthony Castillo  |  First Impressions 
Rating:
3.0

The associate’s were not helpful and the woman didn’t get out of her chair to help us in anyway. We took the truck only because it was closer to our house. The main office at the San Bernardino location were very knowledgeable helpful and had no problems getting out of their chair to help us . I recommend this office 100 percent.

gloria parra 
Rating:
5.0

Nothing, everything was great.

Jesus Flores 
Rating:
3.0

So many questions to get started.

Heather Wada  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MOYA MORGAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert King 
Rating:
5.0

Haven’t had any concerns.

Lisa Jimenez  |  First Impressions 
Rating:
5.0

Every thing is perfect

Fredy Salazar   |  First Impressions 
Rating:
5.0

Great staff

Frank Nagy  |  Overall Experience 
Rating:
5.0

Keep it up with excellent customer service

Vicki Atyeo 
Rating:
5.0

The employee was very nice and helpful.

Leonnard Haro  |  First Impressions 
Rating:
3.0

The facility was clean but the units were very much outdated. For that reason I probably would not recommend it over a more modern facility. My best experience was with the staff. They were very friendly, explained everything, answered all my questions, and just made me feel at ease.

Pamela Ray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mario Ramirez 
Rating:
2.0

The clerk noted incorrect starting reading on the gas and charged me unnecessarily although I filled more gas than the minimal miles I drove

vaidyanathan venkatesan 
Rating:
5.0

Customer did not leave a comment.

Carlos Carmona 
Rating:
4.0

Customer did not leave a comment.

Tiffiany Blake 
Rating:
1.0

The rodent issue needs to be resolved. It’s not fair to the customers that go in trusting their items will be safe only to find their belongings damaged and infested later.

Adriana Garcia  |  Overall Experience 
Rating:
1.0

My unit got infested with rats from a neighboring unit and all they could say was oh well about my stuff. I’m a single mother starting over and literally had dead rats with there heads chewed off falling out of my sectional couch. Had to completely replace my living room furniture and sons bedroom. Will never recommend a UHaul storage unit to anyone if they actually care about there stuff. There is no way the place didn’t know there units had rat problems with the type of damage and amount of dead rats found in there in the short period I had the unit.

Angelique Dunaway  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKKIA COOK 
Rating:
5.0

Customer did not leave a comment.

carolyn moore 
Rating:
5.0

Very happy with the service and knowledge of employees

Frank Nagy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IRVING LEDESMARIVERA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLARA LINDSEY  |  First Impressions 
Rating:
4.0

The young girls in the office could use a little more customers skills . They could be friendlier

Joe Silva 
Rating:
5.0

I was very happy with your service and performance and Gloria in the office made me feel very welcomed.

LUCY BENTANCOURT 
Rating:
5.0

Your staff is absolutely amazing. Mary and Mel are superb employees. Im excited about talking to them because they brighten up my day

Tracy Crawford  |  First Impressions 
Rating:
5.0

Very helpful and considerate

Yolanda Gonzales 
Rating:
3.0

Rented van for 2 weeks. 5 days into with van full of crates bungee corded down on a day of 103 degrees uhaul called and asked me to bring the van back and switch it with another. This was not easy to unload and then fill with gas in the middle of an already busy day. Plus get a ride back. Nobody even apologized or tried to make it right. I just canceled the rest of our contract.

Melissa Mathews 
Rating:
5.0

Customer did not leave a comment.

DEBRA WHITE 
Rating:
4.0

Mary the GM was very attentive and was able to get me a 15 foot truck with only two hours notice...The truck ran very well...AC was cool and it had brand new tires...Who could ask for more?.lol... O only rented it for about five hours...Her assistant I believe her name was aylisa was very nice as she inspected the truck when I got back... The only thing negative was the truck was very dirty..I ended up washing it before returning it...To be fair it rained earlier in the week.

John Maier 
Rating:
5.0

Customer did not leave a comment.

Mario Maravilla 
Rating:
5.0

Customer did not leave a comment.

Velvet Tillman-Johnson  |  Overall Experience 
Rating:
5.0

Favorite U-Haul to rent from.. this location in Rialto is always clean and the staff is very professional.b

Tiffiany Blake 
Rating:
5.0

I had a HORRIBLE experience with Extra Space Storage in Palm Springs. My code didn’t work to get out the gate and non of the EMS keys worked from the police and fire dept. I was locked inside the gate all night. That manager simply told me I should’ve hopped the fence and called an Uber, then Uber’s back the next day to get my car. When I told Mary, the manager at this AWESOME U-Haul location, about that event, she said I’ll never have to worry about such a thing, as I can always exit with my gate code! She’s incredibly knowledgeable, helpful, and friendly!!!

Marquita Carroll  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda Snoke  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

hector Espinosa 
Rating:
5.0

The employee was very kind and professional. Great customer service.

Carla Tolliver 
Rating:
5.0

Improve availability of cover pads and dollys

ANTONIO MANRIQUEZ 
Rating:
5.0

Staff was super nice

MichaelL Carlzen 
Rating:
5.0

Customer did not leave a comment.

Jon Hall 
Rating:
4.0

The staff was professional and courteous, the facility was clean and my specific storage unit was clean.

MARY RICHARDSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRYAN STAVIS  |  First Impressions 
Rating:
1.0

We were accused of "chilling" too much at the storage facility when we were only going through our stuff to separate what we needed and did not want. So we were blocked from having access to our storage unit whenever we needed. Mary at the office desk was extremely rude and disrespectful with us every time. I will never do business again with that U-Haul.

Maria Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAISY PIZARRO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig Cole  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Steven Laface  |  Online Move In 
Rating:
5.0

I was kind of nervous upon arrival when the lady said she didn't have a unit reserved but she worked it out found the information. Very nice and pleasant

Donna Elliott  |  First Impressions 
Rating:
1.0

Every time we needed to access the storage the person next to us always had so much stuff making it super difficult for us to be able to access, I was so fearful of bugs getting into our stuff which is the main reason I can felled this storage.

Emma Mendoza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zoila Zambrano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana Hernandez  |  Overall Experience 
Rating:
5.0

The lady who was helping me is a good customer service.she handled everything well and she’s friendly

Theresa Agato  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

German Fajardo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gabriel rodregez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALBERT PEREZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jessica arguijo  |  First Impressions 
Rating:
5.0

Thank you Nester for being a nice human being. You made my day better.

Paula Phengsi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Haidee Arriesgado  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yadira Gomez  |  Online Move In 
Rating:
2.0

I was told my reservation was for a 8x12 locker and when I got there the receptionist was standoffish and blunt and all that was available was a 5x7. It was too small for all my belongings but I took it anyway since I had no other options in the moment, I was able to empty the trailer for return but had to haul the other half of my belongings and find another facility. I secured a 10x10 and now I will eventually have to move the first items and make several trips. I would have been better off making my own arrangements. My complaint is that the size unit the was RESERVED for me was no longer available once I got there. This SNAFU snarled everything thereafter. Work on that for better reviews and customer experience.

Jose guerra  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica Nunez  |  First Impressions 
Rating:
1.0

Lady at front desk gave very poor customer service, needs to be more professional. Needs practice on asking the rights questions not just jump to conclusions.

Lupe Munoz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Henry Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila Lee  |  First Impressions 
Rating:
2.0

I had rats eat through my belongings and I found a dead one in my stuff as well.

Decoda Mitchell  |  Overall Experience 
Rating:
4.0

Perfect for my needs but it took a while to actually find my unit as it was under ground,

Sheri Calhoun  |  First Impressions 
Rating:
5.0

Major rats.

sasha cook  |  Overall Experience 
Rating:
5.0

The experience was pleasant and the staff friendly and courteous

KARL MCGOWEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy Aguiniga  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana Hernandez  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ruby Stephens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremiah FRERICHS  |  First Impressions 
Rating:
5.0

The staff was very helpful. Property was always clean.

Arlene Marler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Anchondo  |  First Impressions 
Rating:
5.0

The service was faster than expected, I was promptly tended to and was given all the information and detailed answers to all of my questions. The general manager was very polite and professional. The location was convenient, clean, and safe. Thanks U-haul for an easy-going experience!

Danah Wittman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA TIMMONS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Enedina Perez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Thomson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YATOSHA MAYFIELD  |  Overall Experience 
Rating:
5.0

Merry x mas

Jonathan Martyszenko  |  First Impressions 
Rating:
5.0

The storage units here are clean and maintained. The staff is very helpful and always available. The location is nice and I liked that it wasn’t as big and busy as most uhaul storage units. Anytime I needed to get in and out of my storage I was able to because of its accessible location. Would definitely recommend this particular storage facility. Mike and his co-workers are very friendly and go above and beyond to please their customers.

ashley arcos  |  Overall Experience 
Rating:
2.0

I usually have to wait 15 mi utes or longer everytime I call in to pay my storage unit.

JOSE JR MOLINA  |  First Impressions 
Rating:
5.0

This location was helpful and professional. Thank you.

Naim Williams  |  Overall Experience 
Rating:
5.0

MICHAEL WAS ALWAYS A GREAT HELP AND WAS ABLE TO ANSWER ALL MY QUESTIONS GREAT CUSTOMER SERVICE

Keionie Miller  |  Overall Experience 
Rating:
5.0

Michael and the other associate were friendly and helpful.

Teresa Ashley  |  First Impressions 
Rating:
1.0

If a person exits 15 days before their next payment it should be prorated on the simple fact that you’re gonna make money after you have already took a payment from me on that unit will never go back disappointed

Edie Sales  |  Overall Experience 
Rating:
5.0

The staff members were extremely kind and helpful.

Brian Hawkes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olivia Lopez  |  First Impressions 
Rating:
5.0

Gloria was very helpful and helped me get signed up and moved into my storage in less than 15 minutes. The storage was nicely cleaned and in a great location. I love that both Gloria and Mike helped me get a floor level storage that I was looking for. So far I’m very pleased with this location over other UHaul locations I have used previously.

ashley arcos  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

selina mehl fritz  |  Overall Experience 
Rating:
5.0

Great customer service, friendly and helpful

Keionie Miller  |  First Impressions 
Rating:
5.0

Thank you for your good services.The staff are nice, friendly and very helpful.

rasim gutic  |  First Impressions 
Rating:
5.0

AWESOME

Vernessa Stanton  |  First Impressions 
Rating:
3.0

Thank you

Angela Castro  |  First Impressions 
Rating:
5.0

The general manager Josh Perez was one of the nicest friendliest people I've ever met in California. The address is 2775 foothill blvd in rialto California and I definitely recommend you use them.

JOHN SARANGA  |  Overall Experience 
Rating:
5.0

N/a

Joseph Browner  |  Overall Experience 
Rating:
5.0

Great customer service.

Vanessa Gilbert  |  First Impressions 
Rating:
5.0

Joshua and staff at U-Haul Rialto have been great to work with. When we moved to Southern California, we rented storage, moving trucks and equipment from Joshua. He was always very helpful.

Kevin Comerford  |  Overall Experience 
Rating:
5.0

Thank you everything was excellent I would recommend it to Anyone friends and family thanks

Gregory Brinson Sr  |  Overall Experience 
Rating:
5.0

Gloria was professional and helpful. She made the moving process quick. I would recommend this site to anyone.

Wilhelmina Drummond  |  First Impressions 
Rating:
5.0

I had my storage for a year and a half and everything was good I had no issues it was a little pricey for me but other than that it helped alot.

Moises Canez  |  Overall Experience 
Rating:
5.0

Gloria provided me with excellent service. She went out of her way to ensure I was taken care of with a storage unit, despite arriving late from another state. She carried herself as a professional.

carlos paiz  |  Overall Experience 
Rating:
5.0

I was a client at this facility for many years. The staff changed and was always friendly and helpful.

CARLOS LOPEZ  |  Overall Experience 
Rating:
5.0

Ken was extremely helpful and did a great job

Kevin Comerford  |  First Impressions 
Rating:
4.0

Muchas Gracias por si servicio muy buena compañia.

Luz Gonzalez  |  First Impressions 
Rating:
2.0

My unit flooding and damage, and next door neighbor bowing out the wall and knocking my stuff over. No good...Horrible experience..

IDUVINA GONZALEZ  |  Overall Experience 
Rating:
4.0

-

Donna Barrera  |  Overall Experience 
Rating:
5.0

They gentleman who helped me was super kind. He really worked with me by helping me get my car on the auto trailer. Then when it wouldn’t fit he kept my truck and auto trailer at his building...

Andrew Seyfried  |  First Impressions 
Rating:
5.0

Well liked neat clean,, very helpful

Charles Barnes  |  Overall Experience 
Rating:
1.0

Horrible

Ladrina Barnes  |  Overall Experience 
Rating:
3.0

Storage facility is very clean and well maintained.

elvia lee  |  Reservation 
Rating:
5.0

None

Ismael Palma  |  Reservation 
Rating:
5.0

I have no complacs for this facility.

Mary Padilla  |  Overall Experience 
Rating:
4.0

Everything worked out fine. Thank you.

Kathryn Jordan  |  Reservation 
Rating:
5.0

Facility was clean. Cargo van was just what I needed with plenty of room, easy to load and unload and great to drive. Helpful employees. I would rent from them again.

CONNIE SWAILES  |  Reservation 
Rating:
5.0

Awesome customer service. Would recommend to family and friends. Thank you. Lisa

Lisa Sloan  |  Overall Experience 
Rating:
4.0

Great staff. Especially Manager. Will rent again if space needed.

Katie Sanders  |  Overall Experience 
Rating:
4.0

The staff was very helpful and kind.

Judy Reichert  |  Overall Experience 
Rating:
5.0

Awesome storage facility!

DANYELLE DICKSON  |  Overall Experience 
No reviews have been submitted for this location.

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