Comentarios de los clientes para U-Haul Moving & Storage of Redwood City

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Redwood City

Clasificación general:

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Anthony E.
Clasificación:

Great experience from start to finish!

ROBERT S.
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El cliente no dejó un comentario.

JAIME G.
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El cliente no dejó un comentario.

SHAWNTA D.
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The employees at this branch are amazing!! The customer service was top notch! Everyone was upbeat and really seemed happy to help. It means a lot, especially during these difficult times. Thanks so much!

joe R.
Clasificación:

Just keep up the good work.

JOSE V.
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El cliente no dejó un comentario.

Sarineh G.
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El cliente no dejó un comentario.

Pam L.
Clasificación:

Have maps on how to get out of your location easily considering I have a auto transport trailer in tow. The staff did not know how to direct me to Woodside Road going West from the UHaul location. I'm not used to trailering so it was a little nerve wracking.

JEROME M.
Clasificación:

Great - Easy Service

JOSE M.
Clasificación:

El cliente no dejó un comentario.

Frank R.
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El cliente no dejó un comentario.

Scott P.
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El cliente no dejó un comentario.

Allen A.
Clasificación:

Great cashier when I returned furniture pads. There was a long line, she was doing a complex transaction ahead of me, saw me, asked if I was returning, wrote my last name down and told me that I could drop the pads, leave, and get an email receipt. Good multitasker

JOSEPH B.
Clasificación:

Don't charge for after hour drop off

Jose H. | Overall Experience |
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El cliente no dejó un comentario.

ROBERT S.
Clasificación:

Woman at front desk very helpful organized etc great experience as usual

Tim O.
Clasificación:

Friendly no stress experience

VICTOR M.
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El cliente no dejó un comentario.

MARTIN S.
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El cliente no dejó un comentario.

Perry M.
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El cliente no dejó un comentario.

George K.
Clasificación:

Very friendly service. People were very helpful

LUIS A.
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I asked to rent for one way and leave it there. They did not want I had to pay. mile's coming. It makes me stupid I wanted to carry them things. and not return. in the van. outside they said

HECTOR B.
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El cliente no dejó un comentario.

Donna H.
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El cliente no dejó un comentario.

MICHAEL S.
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The propane crew is awesome

Howard L.
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El cliente no dejó un comentario.

Bonnie W.
Clasificación:

Truck was clean inside but muddy on outside Nobody came out to check it over before I took it OR on my return. Went in to tell them I returned it and the woman at the desk just said ok leave the keys in it. I went online to get a receipt

Araceli P.
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El cliente no dejó un comentario.

JOEL H.
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El cliente no dejó un comentario.

Chad F.
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El cliente no dejó un comentario.

CHAD F.
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El cliente no dejó un comentario.

MIGUEL G.
Clasificación:

El cliente no dejó un comentario.

ESPAIN S.
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El cliente no dejó un comentario.

Robert M.
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El cliente no dejó un comentario.

Ryan L.
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El cliente no dejó un comentario.

Garrett A.
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El cliente no dejó un comentario.

HYUNJOO L.
Clasificación:

Lower pricing / Have sign of complete sanitization after sanitizing each vehicle

Tim R.
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The attendant was extremely rude. There is no reason to treat customers this way. Please train your younger employees to respect all customers!

John S.
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El cliente no dejó un comentario.

Barry L.
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El cliente no dejó un comentario.

Joe M.
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I was happy with every aspect of the rental & will definitely rent from uhaul next time I need a truck

Ramon B.
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Very organized and polite

Matt S.
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El cliente no dejó un comentario.

JESUS P.
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Quick and easy to understand service. The girl who helped me at the time of registration was friendly and efficient

DAWOUD H.
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El cliente no dejó un comentario.

KATHERINE B.
Clasificación:

Easy, no wait, no hassle, reasonable price. Highly recommend!

Daniel F.
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El cliente no dejó un comentario.

Daniel V.
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The whole experience, from checking in, to obtaining the truck, to returning the truck was so painless and pleasant! Nice people doing the work and clean, well maintained vehicles made the experience superb. I would definitely recommend this location to friends!

Victoria O.
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Fantastic customer service!!

VICTORIA O.
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The best customer service I've had from any places lately. Very professional and knowledgeable!

Brian C.
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El cliente no dejó un comentario.

HEMASHILPA K.
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El cliente no dejó un comentario.

Reiner M.
Clasificación:

Onlime checkout was impossible. Improve the ability to upload documents. I tried within the Android apps to take a picture of my DL and the app froze. Then switched to the website using Firefox and when I tried to scan the DL no picture was taken. So I had to wait for 15 min for a rep to help me to check out a cargo van. Very disappointed. At the end I was 20 min late to my appointment to load furniture.

HANRUN M.
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El cliente no dejó un comentario.

AARON M.
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El cliente no dejó un comentario.

SUSAN T.
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Truck was very dirty on the outside but it ran well and had no problems!

MICHAEL S.
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Nice to be at a U-Haul where everyone is happy and in a good mood

PETER R.
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El cliente no dejó un comentario.

Richard M.
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El cliente no dejó un comentario.

Karin F.
Clasificación:

The staff was great. Professional and helpful. The truck was clean and ready to go. EXCEPT the interior windshield was really dirty. Maybe overspray from the disinfectant spray. Very distracting to look through. Had to get someone to clean it. They did.

Marcel N.
Clasificación:

Thank you!

Gregory B.
Clasificación:

El cliente no dejó un comentario.

MICHAEL S.
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El cliente no dejó un comentario.

Paul H.
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El cliente no dejó un comentario.

HUGH E.
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El cliente no dejó un comentario.

Nicholas B.
Clasificación:

El cliente no dejó un comentario.

DAVID H.
Clasificación:

El cliente no dejó un comentario.

Frank H.
Clasificación:

the process of booking was very time consuming. the process of checking in via mobile was also time consuming and not at all customer-friendly. however, had i gone into the office, it seemed understaffed and not able to handle the volume. finally, upon return, I asked where to leave the key and the person at the counter said "leave it in the truck with the windows down." I believe that subjects me to quite a bit of liability and I return the truck to a person and be relieved of liability.

Norman K.
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El cliente no dejó un comentario.

Lindong W.
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Overall experience is good. I was automatically charged the rent of U-Box for another month. But the manager Nick helped me fix it and issued the refund. The staffs are helpful.

Vladimir K.
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Smooth trailer renting experience. Thanks.

LAUREL L.
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El cliente no dejó un comentario.

Liliana D.
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Moving is so stressful already but Lizbeth at the Redwood City U-Hual location made it a lot better. She was friendly and gave great customer service. Truly appreciate her during such a stressful time.

MICHAEL S.
Clasificación:

El cliente no dejó un comentario.

Michael P.
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The front passenger side tire of the trailer I used was slowly leaking air, it should be checked. Staff was helpful and the drop off painless.

MENACHEM L.
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El cliente no dejó un comentario.

rose l. | Overall Experience |
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The associate that greeted, and helped was so nice. It's so rare to find such people, (especially someone much, much younger then me), that are genuinely so courteous. Wonderful Cutomer Service, thank you. Rose Lang

IVO O.
Clasificación:

Just keep doing the same I think it's great way u guys work

Scott O.
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El cliente no dejó un comentario.

Michael H. | First Impressions |
Clasificación:

The units are a little small. Short on the inside.

ROBERT W.
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Nice, professional workers. The truck left me stranded.

JOHN H.
Clasificación:

The person that helped me was personable and very helpful. However, the truck I rented was grubby. Further the I discovered that the hood would not latch and I could not risk taking it on the freeway. This took more time but was quicker than going through an exchange process.

ROBERT P.
Clasificación:

Your employees have been trained at Nordstrom's customer service. They are OUTSTANDING.. polite , efficient, and good problem solvers. You need more of them so the wait time is not as long. Thank you for providing such a great service to the community!!!!

Nicole B.
Clasificación:

There were 2 problems w truck. The cell phone chargers were not working. And there was condensation on my belongings when I arrived at my location.

BERTRAND S.
Clasificación:

El cliente no dejó un comentario.

David G.
Clasificación:

Easy to rent and employees are helpful. The rental trucks are not clean on inside when I rent them. I always bring something to clean the steering wheels and doors and handles.

STEVEN G.
Clasificación:

Had to clean all the glass , no gas in tank, light on dash #40 mils. to go.

Cesar A.
Clasificación:

El cliente no dejó un comentario.

Margaret L.
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El cliente no dejó un comentario.

paul F.
Clasificación:

El cliente no dejó un comentario.

Thomas O.
Clasificación:

El cliente no dejó un comentario.

Rasmus F.
Clasificación:

When giving a quote, give a full quote. Don't say it'll be $35 and then charge $55 with an undisclosed $20 "after hours service fee" when I arrive just as agreed on.

RANDOLPH L.
Clasificación:

El cliente no dejó un comentario.

JOSEPH H.
Clasificación:

El cliente no dejó un comentario.

Hyon P.
Clasificación:

El cliente no dejó un comentario.

Kapil E. | Online Move In |
Clasificación:

The instructions were great, and staff was friendly. The unit was clean enough, but we did have to pick up dinner trash and hammer down a few staples that were dangerously sticking out. The most important part was that our unit did not measure 8' by 6' which was absolutely surprising. It was 7.5' by 5.25' which made a huge difference for us. We packed up an 8x6 area at home to figure it out, and when we showed up, the unit was noticeably smaller than advertised! Why can't you just list the true interior dimensions of your units??

ROSEMARIE G.
Clasificación:

Make sure you know how to use the U-Haul app before you leave with the equipment.

Buqin W.
Clasificación:

El cliente no dejó un comentario.

THERESA B.
Clasificación:

Everything was great

MICHAEL S.
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El cliente no dejó un comentario.

Roger K.
Clasificación:

Easiest drop-off I've ever done.

ELIDA A.
Clasificación:

El cliente no dejó un comentario.

KELLY M.
Clasificación:

El cliente no dejó un comentario.

NICOLAS R.
Clasificación:

Over charge! Scam on your prices and how your system works for customers!!

Jason K. | Overall Experience |
Clasificación:

Good facility but the rates are extremely high

ryan t. | Overall Experience |
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El cliente no dejó un comentario.

Eric W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jennifer P. | First Impressions |
Clasificación:

Hey there. Please give me a call when you get a moment. My rep Jailin was doing her best but she was ill, sneezing (yipes with Covid), and exhausted when she helped me this afternoon. I was promised an 8x8 unit and rolled in with a moving van and auto transporter, 1 way reservation. I had to get the car off myself, outside the lot because it was so hectic and understaffed inside the gates. And in the end... (cue the sad muzak), the storage unit I was promised was double booked. I drove for 2 days, had follow up calls confirming the unit was available just to find out I couldn't store my stuff at this location once I arrived. I'm going to use the remaining days of the use of the moving van but am very nervous about what comes after that. Please, if you would, call me so we can discuss my plan B for where to store my belongings if I run out of time. P.S. I know covid has wreaked havoc on communication and software systems and therefore not everyone has the best and latest information, but it had a severe negative effect on me during a major move in my life. Let's please work something out ASAP.

Mark F. | Online Move In |
Clasificación:

NEVER SIGNED UP AND GOT SOME RANDOM INSTRUCTIONS___MAYBE FRAUD IN YOUR SYSTEM

mike s. | Overall Experience |
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El cliente no dejó un comentario.

bridgette d. | Overall Experience |
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Staff is excellent. Very polite and considerate and helpful. If I ever need a storage again I will probably come back to this storage facility. Thank you for your outstanding customer service and friendly staff.

Jesse C. | First Impressions |
Clasificación:

friendly and effieient

Michele K. | First Impressions |
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El cliente no dejó un comentario.

LOUIS C. | Overall Experience |
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Expereince was about as expected. We had our unit for 10+ years and the facility upgraded significantly during this time. The price increases were a bit daunting every year.

KRISTHIAN M. | Overall Experience |
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El cliente no dejó un comentario.

TINA A. | Overall Experience |
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The truck rental amount that I was quoted was different amount when I arrived to pick up the truck. Nothing I could do but to pay the higher rental rate.

tess R. | Overall Experience |
Clasificación:

Great experience

tess R. | First Impressions |
Clasificación:

Check -in was easy, and the staff was very friendly and helpful. I had contacted several other storage facilities in the area, and the customer service was terrible, so I was very happy to find UHaul.

hermie k. | Overall Experience |
Clasificación:

I will recommend UHAUL to friends and family!

LeAnn E. | First Impressions |
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The staff are/were very friendly & helpful.The building is clean & the truck was also clean & ran great.

Zheng Y. | Overall Experience |
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The workers stayed behind when I had to go slightly over closing time, to make sure I got everything out. Great service!

Joseph J. | First Impressions |
Clasificación:

Very Well Done.

GREG B. | Overall Experience |
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Staff was very helpful and friendly.

hermie k. | Overall Experience |
Clasificación:

No comment!

William B. | Overall Experience |
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very grateful to the general manager and staff for helping make our move from CA to TX very smooth

Yeehui Y. | Overall Experience |
Clasificación:

The staffs were unfriendly, service are worse and the feedback system never fixed. Unfortunate.

william l. | First Impressions |
Clasificación:

Awesome service.I recommend U-haul to everyone.

ERIC J. | Overall Experience |
Clasificación:

What I expected.

SAU LING L. | Overall Experience |
Clasificación:

I was wonder why they hold me $10.93 and still not refund after 4 days. I got a reminder call from them when my boxes arrived. I haven’t been to there since moving helpers picked boxes for me.

Ronald S. | Overall Experience |
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Lines were long when I returned my trailer. Employees were not able to handle my situation when my Ubox did not get delivered on time, so they gave me the business card of someone to call. Poor.

Ethan F. | First Impressions |
Clasificación:

I had called in and explained my needs. The unit they reserved for me did not even come close, and they had no units that could work. As a result, I lost hundreds of dollars worth of furniture.

richard g. | First Impressions |
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My experience was wonderful

Marc D. | Reservation |
Clasificación:

It helped that they recognized the need to correct their mistake in reserving the wrong unit. It was handled professionally and promptly.

Sriram S. | Overall Experience |
Clasificación:

Rates are reasonable and the package(Uhaul box) was delivered on time without any damage. I also went with third party moving help provided through uhaul website. Overall good.

Susan O. | Overall Experience |
Clasificación:

The staff at RC facility are amazing. They handle so many people's needs very efficiently + a very friendly manner. Transferring stuff < a U-box > to a smaller unit was tough but doable w their help

Christopher T. | Reservation |
Clasificación:

Stellar customer service. General manager should get a raise, and emplyee Daniel, should become assistant manager.

TATSUTO I. | Overall Experience |
Clasificación:

I was informed that my storage was compromised and valuable content sold without my consent; no effort was made to contact me via phone. I expect you to restore the content if I were to pay any fee.

Liang K. | Overall Experience |
Clasificación:

MovingHelp sent someone over trying to scam me. I know that's not UHaul's fault, but that makes me do not want to us UHaul ever again.

Philipp P. | Overall Experience |
Clasificación:

yea

Shawn M. | Overall Experience |
Clasificación:

The Redwood City U-Haul staff had minimal training on their own software. It took multiple phone calls to get basic information about my UBox, and I was transferred over and over without explanation.

Kelley L. | Overall Experience |
Clasificación:

In general, very satisfied with the care taken to my belongings. However, communications between storage facilities and customers should be streamlined (I was called many times).

Umut V. | Overall Experience |
Clasificación:

everything worked as expected. got help for moving so didn't see the facility.

Katherine R. | Overall Experience |
Clasificación:

Unit was easy to access w/ personal card. Website stated that the facility had 24-hour access, but is only open when the front desk is open. Unit roofing was loose, but tricky to access.

Laura A. | Reservation |
Clasificación:

The dropoff spot in Redwood City was severely understaffed on Saturday. There was a long line at the desk and only three highly-stressed employees on duty. More staff would have benefitted everyone.

Courtney T. | Overall Experience |
Clasificación:

Thank you.

Christopher T. | Reservation |
Clasificación:

Great location. Stellar service. The General manager and staff, seem to run a tight ship; always helpful and willing to go the extra mile. I will surely recommend to other's here in Woodside area.

Eric M. | Overall Experience |
Clasificación:

The other problem with this location is the long wait. They seem under staff. The u-box is a great service but it would so much better if the U-bix were ready in advance of my pick up and didn’t wai

Eric M. | Overall Experience |
Clasificación:

Staff we're very helpful and friendly, but location suffered long waits due to shortage of staff.

elizabeth l. | Overall Experience |
Clasificación:

Our Ubox did not arrive at the Uhaul destination .The General Manager in Redwood city Nicholas was very accomadating, he took care of our box, truck and dolly. We recommend Uhaul thanks to Nicholas!

ANTHONY R. | Overall Experience |
Clasificación:

-They hold on to rent checks too long before depositing them -I was called and told that since I moved out on the beginning of the month they'd destroy my payment, but it cleared, now I await a refund

Mi Ni W. | Overall Experience |
Clasificación:

my U-box was guarantee delivery on June 28th, but when the mover helper was there to pick up. They said they have no ideal where is my u-boxes....

HEIDI M. | Overall Experience |
Clasificación:

The office help is really what makes this u-haul great. True customer service experts!

YASUKO S. | Overall Experience |
Clasificación:

When we loaded our SUV to store the items, they said they could not find the storage I reserved more than a month ago. They would not help us load our items back nor find another location. Worst place

Erin C. | Overall Experience |
Clasificación:

The only drawback is you can hear rats or mice in the storage units somewhere .

conrad b. | Overall Experience |
Clasificación:

Straight up lied to about the unit we were getting. Very limited access hours, and place was always packed making it very difficult to get in and out to access the things in storage.

BREA C. | Overall Experience |
Clasificación:

The whole staff, especially Nick, were great very honest and "human". They put forth the effort to accomplish fast and efficient service. Five stars!

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