Anthony E.
Great experience from start to finish!
Comentarios de los clientes para U-Haul Moving & Storage of Redwood City
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Testimonios de clientes recientes de U-Haul Moving & Storage of Redwood City
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
rose l.
|
Overall Experience
|
The associate that greeted, and helped was so nice. It's so rare to find such people, (especially someone much, much younger then me), that are genuinely so courteous. Wonderful Cutomer Service, thank you. Rose Lang
Michael H.
|
First Impressions
|
The units are a little small. Short on the inside.
Kapil E.
|
Online Move In
|
The instructions were great, and staff was friendly. The unit was clean enough, but we did have to pick up dinner trash and hammer down a few staples that were dangerously sticking out. The most important part was that our unit did not measure 8' by 6' which was absolutely surprising. It was 7.5' by 5.25' which made a huge difference for us. We packed up an 8x6 area at home to figure it out, and when we showed up, the unit was noticeably smaller than advertised! Why can't you just list the true interior dimensions of your units??
Jason K.
|
Overall Experience
|
Good facility but the rates are extremely high
Jennifer P.
|
First Impressions
|
Hey there. Please give me a call when you get a moment. My rep Jailin was doing her best but she was ill, sneezing (yipes with Covid), and exhausted when she helped me this afternoon. I was promised an 8x8 unit and rolled in with a moving van and auto transporter, 1 way reservation. I had to get the car off myself, outside the lot because it was so hectic and understaffed inside the gates. And in the end... (cue the sad muzak), the storage unit I was promised was double booked. I drove for 2 days, had follow up calls confirming the unit was available just to find out I couldn't store my stuff at this location once I arrived. I'm going to use the remaining days of the use of the moving van but am very nervous about what comes after that. Please, if you would, call me so we can discuss my plan B for where to store my belongings if I run out of time. P.S. I know covid has wreaked havoc on communication and software systems and therefore not everyone has the best and latest information, but it had a severe negative effect on me during a major move in my life. Let's please work something out ASAP.
Mark F.
|
Online Move In
|
NEVER SIGNED UP AND GOT SOME RANDOM INSTRUCTIONS___MAYBE FRAUD IN YOUR SYSTEM
bridgette d.
|
Overall Experience
|
Staff is excellent. Very polite and considerate and helpful. If I ever need a storage again I will probably come back to this storage facility. Thank you for your outstanding customer service and friendly staff.
Jesse C.
|
First Impressions
|
friendly and effieient
LOUIS C.
|
Overall Experience
|
Expereince was about as expected. We had our unit for 10+ years and the facility upgraded significantly during this time. The price increases were a bit daunting every year.
TINA A.
|
Overall Experience
|
The truck rental amount that I was quoted was different amount when I arrived to pick up the truck. Nothing I could do but to pay the higher rental rate.
tess R.
|
Overall Experience
|
Great experience
tess R.
|
First Impressions
|
Check -in was easy, and the staff was very friendly and helpful. I had contacted several other storage facilities in the area, and the customer service was terrible, so I was very happy to find UHaul.
hermie k.
|
Overall Experience
|
I will recommend UHAUL to friends and family!
LeAnn E.
|
First Impressions
|
The staff are/were very friendly & helpful.The building is clean & the truck was also clean & ran great.
Zheng Y.
|
Overall Experience
|
The workers stayed behind when I had to go slightly over closing time, to make sure I got everything out. Great service!
Joseph J.
|
First Impressions
|
Very Well Done.
GREG B.
|
Overall Experience
|
Staff was very helpful and friendly.
hermie k.
|
Overall Experience
|
No comment!
William B.
|
Overall Experience
|
very grateful to the general manager and staff for helping make our move from CA to TX very smooth
Yeehui Y.
|
Overall Experience
|
The staffs were unfriendly, service are worse and the feedback system never fixed. Unfortunate.
william l.
|
First Impressions
|
Awesome service.I recommend U-haul to everyone.
ERIC J.
|
Overall Experience
|
What I expected.
SAU LING L.
|
Overall Experience
|
I was wonder why they hold me $10.93 and still not refund after 4 days. I got a reminder call from them when my boxes arrived. I haven’t been to there since moving helpers picked boxes for me.
Ronald S.
|
Overall Experience
|
Lines were long when I returned my trailer. Employees were not able to handle my situation when my Ubox did not get delivered on time, so they gave me the business card of someone to call. Poor.
Ethan F.
|
First Impressions
|
I had called in and explained my needs. The unit they reserved for me did not even come close, and they had no units that could work. As a result, I lost hundreds of dollars worth of furniture.
richard g.
|
First Impressions
|
My experience was wonderful
Marc D.
|
Reservation
|
It helped that they recognized the need to correct their mistake in reserving the wrong unit. It was handled professionally and promptly.
Sriram S.
|
Overall Experience
|
Rates are reasonable and the package(Uhaul box) was delivered on time without any damage. I also went with third party moving help provided through uhaul website. Overall good.
Susan O.
|
Overall Experience
|
The staff at RC facility are amazing. They handle so many people's needs very efficiently + a very friendly manner. Transferring stuff < a U-box > to a smaller unit was tough but doable w their help
Christopher T.
|
Reservation
|
Stellar customer service. General manager should get a raise, and emplyee Daniel, should become assistant manager.
TATSUTO I.
|
Overall Experience
|
I was informed that my storage was compromised and valuable content sold without my consent; no effort was made to contact me via phone. I expect you to restore the content if I were to pay any fee.
Liang K.
|
Overall Experience
|
MovingHelp sent someone over trying to scam me. I know that's not UHaul's fault, but that makes me do not want to us UHaul ever again.
Philipp P.
|
Overall Experience
|
yea
Shawn M.
|
Overall Experience
|
The Redwood City U-Haul staff had minimal training on their own software. It took multiple phone calls to get basic information about my UBox, and I was transferred over and over without explanation.
Kelley L.
|
Overall Experience
|
In general, very satisfied with the care taken to my belongings. However, communications between storage facilities and customers should be streamlined (I was called many times).
Umut V.
|
Overall Experience
|
everything worked as expected. got help for moving so didn't see the facility.
Katherine R.
|
Overall Experience
|
Unit was easy to access w/ personal card. Website stated that the facility had 24-hour access, but is only open when the front desk is open. Unit roofing was loose, but tricky to access.
Laura A.
|
Reservation
|
The dropoff spot in Redwood City was severely understaffed on Saturday. There was a long line at the desk and only three highly-stressed employees on duty. More staff would have benefitted everyone.
Courtney T.
|
Overall Experience
|
Thank you.
Christopher T.
|
Reservation
|
Great location. Stellar service. The General manager and staff, seem to run a tight ship; always helpful and willing to go the extra mile. I will surely recommend to other's here in Woodside area.
Eric M.
|
Overall Experience
|
The other problem with this location is the long wait. They seem under staff. The u-box is a great service but it would so much better if the U-bix were ready in advance of my pick up and didn’t wai
Eric M.
|
Overall Experience
|
Staff we're very helpful and friendly, but location suffered long waits due to shortage of staff.
elizabeth l.
|
Overall Experience
|
Our Ubox did not arrive at the Uhaul destination .The General Manager in Redwood city Nicholas was very accomadating, he took care of our box, truck and dolly. We recommend Uhaul thanks to Nicholas!
ANTHONY R.
|
Overall Experience
|
-They hold on to rent checks too long before depositing them -I was called and told that since I moved out on the beginning of the month they'd destroy my payment, but it cleared, now I await a refund
Mi Ni W.
|
Overall Experience
|
my U-box was guarantee delivery on June 28th, but when the mover helper was there to pick up. They said they have no ideal where is my u-boxes....
HEIDI M.
|
Overall Experience
|
The office help is really what makes this u-haul great. True customer service experts!
YASUKO S.
|
Overall Experience
|
When we loaded our SUV to store the items, they said they could not find the storage I reserved more than a month ago. They would not help us load our items back nor find another location. Worst place
Erin C.
|
Overall Experience
|
The only drawback is you can hear rats or mice in the storage units somewhere .
conrad b.
|
Overall Experience
|
Straight up lied to about the unit we were getting. Very limited access hours, and place was always packed making it very difficult to get in and out to access the things in storage.
BREA C.
|
Overall Experience
|
The whole staff, especially Nick, were great very honest and "human". They put forth the effort to accomplish fast and efficient service. Five stars!
arriba