Customer Reviews for U-Haul Moving & Storage of Red Bird Lane
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

143 comentarios

5409 S Westmoreland Rd   Dallas, TX 75237

(214) 339-1179

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(214) 339-1179

5409 S Westmoreland Rd
Dallas, TX 75237

Servicios en esta ubicación:

Horarios de la ubicación

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Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Nobody at the facility was locked inside gate for hours and called the store a female employee answered and said Hello please hold and I was on hold for thirty minutes and this was at 6:30 pm on a Tuesday. I stayed on hold till I got out the gate and drove down the street to the store and to only walk in and nobody was doing nothing just playing on there cellphones and I walk in with my phone on speaker and they could hear me on hold and even said my name while they were just Laughing at me because they know I was on hold for a long time and they were not trying to work & ghetto … U-Haul this says a lot about your company and the district…

Jose J.  |  Overall Experience 
Clasificación:
1.0

Customer service sucks. People that call themselves managers should have not been in that position. They was always rude.

Dana H.  |  Overall Experience 
Clasificación:
4.0

A Nice experience

DAVID G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SIVELL B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel D.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly and helpful.

Barbara W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

HOWARD L.  |  Overall Experience 
Clasificación:
5.0

The experience at this store was great. Mike and his staff does a fantastic job.

Bert G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

LATAYA H.  |  First Impressions 
Clasificación:
5.0

I love it and it was very easy

Phylicia F.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

tina b.  |  Overall Experience 
Clasificación:
1.0

Faculty was poorly managed, no staff on site to help with issues. They were VERY unorganized and poor staffing for the storage. Two different managers and neither were of great customer service. They really need to do better that's why I stopped doing business with Uhaul purely because of staff and poor business.

Brandye W.  |  Overall Experience 
Clasificación:
1.0

They have no compassion ruthless they take your money we’re not ever go back to U-Haul again thank you

ANTHONY S.  |  Overall Experience 
Clasificación:
1.0

Took 30 minutes to find storage until we finally figured out it was insider. Then it was on the opposite end of hall

jonnie w.  |  Online Move In 
Clasificación:
1.0

My storage unit was broken into twice and I was not notified of the break-in. They tried to get me to pay 50.00 to take their lock off and said that I didn't have a lock on when I did. I will never do business with Uhaul again.

Rhonda s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

betty s.  |  First Impressions 
Clasificación:
5.0

Excellent facility and excellent customer service!

Edwina B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Nerissa M.  |  Overall Experience 
Clasificación:
1.0

Storage was broken into and uhaul didn't call and say nothing. I found out through the insurance company a few days later. The storage was for my mom who had recently passed and as we begin taking everything out. There was so much taking from the storage that held sentimental value because it belonged to my mom. Uhaul has very poor service

Rodneca G.  |  Overall Experience 
Clasificación:
4.0

Great customer service. They took good care of me as a customer. I appreciate the service I received. Job well done.

BOBBY M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARCELINO S.  |  First Impressions 
Clasificación:
2.0

Someone broke in my storage and instead of taking responsibility they telling lie after lie especially the Manger Michael Daniels

Laree R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL E.  |  Overall Experience 
Clasificación:
1.0

The communication was poor from the first day to the last even still today I moved out two months ago and they are still harassing me for payment I should not owe and will not pay. If they communicated better this wouldn't be an issue. I will never use them or recommend them for a truck or moving or storage.

Jessica M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Pamela E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela H.  |  Overall Experience 
Clasificación:
5.0

If l had to use a storage unit again, it would definitely be U-Haul

Jimmie M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

MALUISA D.  |  Overall Experience 
Clasificación:
4.0

The waiting time to talk to a rep at the kiest/ westmorland location is too long. Only 1 person to help. Then you try calling and the wait is always at least 30 min long. Need better customer service

Sherry H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

aquetth c.  |  First Impressions 
Clasificación:
3.0

I definitely was expecting a larger unit. I explained my. Apartment size to the rep on the phone. I really wish i could have seen it 1st. I think Covid has made some things easy and other things harder. Overall, We made it work. And Uhaul kept their word! So hey No complaints.

TABITHA W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina G.  |  First Impressions 
Clasificación:
5.0

Everything is good wouldn’t change everything 👍👍

Maria C.  |  Overall Experience 
Clasificación:
1.0

Our son had to file a claim due to rat feces and dust ruining his furnishings, clothing, shoes, paintings, and other belongings. The management team was not accommodating when we requested they hire a pest control company. This storage should be shut down, rats should not be running rapid through a customer's belongings.

Winifred B.  |  Overall Experience 
Clasificación:
1.0

I'm pretty sure that all the Uhaul facility have better customers service then this I have endured. They need help and training in customer service skills.

shirley j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JERAY L.  |  First Impressions 
Clasificación:
2.0

My belongings were damaged. There was no one on site when I came to move out and all systems were down 18April21 to which I was unable to rent a truck for my move. One top of it all uhaul prices went up after I had already been using the storage site.

LaKeysha R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aleshia R.  |  First Impressions 
Clasificación:
3.0

Rats apparently had access to my storage unit and left rat droppings all over my things. Completely disgusting.

Jhereeca W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Porsha A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Tamlga O.  |  Overall Experience 
Clasificación:
5.0

I wouldnt mind keeping the storage unit but its just to much for me to try to have time to deal with right now but as soon as u all start cleaning it out i would lime for one of u all to reach out to me on some things i might need thanks.

Anthony A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole B.  |  First Impressions 
Clasificación:
5.0

When I tried to make a payment on my storage there was an hour wait. I tried to use your website,it was not working at all. Once I was connected with a agent she was very polite and helpful.

Nellie F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lonetta T.  |  First Impressions 
Clasificación:
5.0

Excellent courteous service, friendly, polite staff no rush whatsoever. The manager was extremely accommodatable and went the extra mile to ensure satisfactory. I appreciate you guys as I observed teamwork while helping other customers. 2THUMBS UP U-HAUL BECAUSE U-ROCK!!!!

LANITA J.  |  First Impressions 
Clasificación:
1.0

The staff was very helpful and professional but the reason for me leaving is because of the rat infestation. I was worried about them destroying the rest of my stuff. I didn't want to cause any inconvenience so I decided to go peacefully.

Candace H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

John R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

saxony g.  |  First Impressions 
Clasificación:
4.0

An account that was for a relative the representative attempted to attach to me for uhaul moving. It was very inconvenient and inaccurate to associate us based on name only.

Brandi O.  |  Online Move In 
Clasificación:
3.0

Nothing to really say but it was a friendly environment

Travonda M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA R.  |  Overall Experience 
Clasificación:
5.0

Very pleased with the company and will always deal with this company

ERIC ADRIAN C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonya J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna T.  |  Overall Experience 
Clasificación:
1.0

I currently have two storage units. Both move-ins have been frustrating and inconvenient. I have had to chase entry codes for access or locks that were suppose to be in the unit at move in according to the online move in order. The indoor storage only had a few lights working in the hallway. Customer service experiences have been terrible.

Peggy M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

shirley t.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Selena S.  |  First Impressions 
Clasificación:
5.0

Everyone was so nice, knowledgeable and friendly.

Sonya J.  |  First Impressions 
Clasificación:
4.0

Staff is very helpful and assisted in answering any questions

Craig P.  |  First Impressions 
Clasificación:
3.0

the entry code given to me to access the area did not work. Hard to get someone on the phone. I went to the office and had to wait in a line was given a card that did not work. Once in the roll up door was broken. Went back to the office to get a new unit. Back at the storage again, card still not working. Could not get out until someone came in. Very frustrating.

Peggy M.  |  Online Move In 
Clasificación:
5.0

I appreciate the excellent customer service I received changing my reservation to a more convenient drive-up unit in a different location.

Deborah D.  |  First Impressions 
Clasificación:
5.0

So far all is well.

Barbara F.  |  First Impressions 
Clasificación:
4.0

Both representatives were very helpful and knowledgeable.

Brandye W.  |  First Impressions 
Clasificación:
5.0

Great customer service.

Debra M.  |  First Impressions 
Clasificación:
1.0

26' can't turn b/t buildings leaving us to unload furniture, move it to the opposite end (outside), & back up the starting end through an interior hallway. Was told we could drive up to the unit.

Ranchelle W.  |  First Impressions 
Clasificación:
1.0

We were at least expecting to return the trailer to a person but the person came out and would not return. Maybe because we were black? We got to return the trailer, but the persons car was in the way. No customer service skills at all!!!

Charles H. 
Clasificación:
3.0

The self check out is not a good idea. Everything is confusing. If the person name you put down doesn't answer, it takes longer. I will never use this service again, I would rather go to a location with a live person.

Ericka W. 
Clasificación:
4.0

El cliente no dejó un comentario.

LaToshia H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Demondray W. 
No se han enviado comentarios para esta ubicación.

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