Daniel K.
Fantastic customer service!
Comentarios de los clientes para U-Haul Moving & Storage of Rapid City
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Testimonios de clientes recientes de U-Haul Moving & Storage of Rapid City
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Rodger Alan C.
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First Impressions
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Great, professional, caring, friendly staff and your equipment and facilities are top notch!
Chris B.
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Online Move In
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I recommend storing with Uhaul very convenient, facility has everything you need. Great experience.
Rebekah H.
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Overall Experience
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I was unaware that U-Haul would not prorate my month of storage. I’ve been quarantined twice and was able to get my last six boxes out five days into the new month, leaving 25 days unused. I was doing the responsible thing and staying in for the safety of your staff and other customers and now I have to pay for 25 days of unused time. This is absolutely the worst costumer service I have ever seen. I am now paying for something I don’t have access to as I’ve given my key back and you will re-rent and get more money for, essentially double dipping. I have moved with you twice this year alone not to mention at least 10 moves in the last 20 years, it is so frustrating to see that my $72 is worth more to you than a long time loyal customer, not to mention doing the right thing during a global pandemic. I have lodged a formal complaint and am waiting to hear back on a resolution, I hope that one can be made. This is absolutely ridiculous. #Uhaulfamous ...indeed.
John C.
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Overall Experience
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No Comment
les e.
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First Impressions
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Personable and professional.
Kari B.
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First Impressions
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The storage unit we reserved wasn't available. We had to take a different one that had stairs. One of our helpers couldn't use stairs. We had to have things moved in order to drive our trailer thru the lot. Both people working did their job but didn't explain or apologize for not having the unit we had reserved. It was frustrating.
Desire T.
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Overall Experience
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Always a clean area. Tammy was extremely friendly and helpful!
ANTHONY C.
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First Impressions
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New management is very helpful. Keep up the great work
Marcy J.
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Overall Experience
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I needed storage that would not freeze but didn't necessarily need temp controlled. This was wonderful and so much cleaner than most outside storage units that get dusty and dirty. It was also nice to be able to use the carts so you don't have to carry everything to the unit.
Samantha F.
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Overall Experience
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Thank you for all your professionalism kindness and hiring such stellar employees who were so spot-on with helpfulness and problem solving. I'm honored to have met you. God bless you and take care. Thanks again, best regards, Samantha Fisher
Evon K.
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Overall Experience
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Best customer service ever!!! Can’t remember the girl’s name but she was the best worker ever!
JULIA S.
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Overall Experience
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The physical location and staff were convenient and great. Staff were friendly, polite, and helpful. Unfortunately, the outdoor storage option failed to fit the website's description and our needs. Access was limited to store hours only. U-Haul employees locked and unlocked the gate each morning and night. Tenants did not has afterhours access or the extended our similar to indoor storage.. Our 33 feet of space was limited by storage crates placed between the building and the rented lot space. The outdoor storage setup is definitely more ideal for a passenger vehicle over a RV or trailer. The owner does offer a military discount of 10%, which is nice. Overall, above average experience. Unfortunately, the outdoor storage limitations caused us to move on within less than a month.
randy w.
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Overall Experience
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Rapid City, SD. U-Haul is the Best storage facility I have experienced, all staffing are professional and very helpful. Very clean and well maintained. THANK U! U-Haul of Rapid City SD. Randy W. August 16th 2020.
alec l.
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Overall Experience
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Thank you! That is all
Baron C.
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First Impressions
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staff answered my questions and got me in and out with no problems
LESTER R.
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First Impressions
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Good job.
Jessica R.
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Overall Experience
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Terrance was very helpful and I appreciate his help very much!
Fred E.
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Overall Experience
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Excellent customer service skills from every one.
Misty W.
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Overall Experience
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Way too expensive for the size, no lights in the storage room. Just not satisfied at all. I'd recommend for a truck or trailer but not for a storage unit. Other storage facilities are cheaper and more accessible.
Linda P.
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Overall Experience
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The staff was always friendly when you came in.
Randy W.
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Overall Experience
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Above and beyond the norm, very polite and highly professional. THANK U! Uhaul of Rapid City, SD. 05-12-2020 R. W. .
Dwain T.
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Overall Experience
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They charge you for things that are actually not available ie. Dumpster
Mckenzie M.
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First Impressions
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So my experience was great in terms of customer service. The facilities are clean. However why in the heck is there a support beam in the middle of the hallway blocking my unit? It definitely was a hindrance. I worried about scratching or ruining my larger belongings. Very inconvenient. And despite everything else being great, this really ruined the experience. Like no thought was put in to how they built this place. Now I have to work my way around it when I move out of storage too. What a pain.
DOUG N.
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Overall Experience
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The facility was well secure but the location of my storage unit had poor lighting
Jason T.
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Overall Experience
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None
Angela V.
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Overall Experience
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Great, super friendly staff!!
Verna M.
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First Impressions
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Everyone was helpful on the phone and in the store
Caitlin V.
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First Impressions
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Customer service rep was very friendly and explained things very well!
Brian H.
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Overall Experience
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Super helpful and friendly staff.
JEAN M.
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First Impressions
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Aaron was extremely helpful when I called to arrange storage and an additional truck rental. Terrance was so friendly upon our arrival. Great customer service from this location!
Jacob B.
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Overall Experience
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Excellent service! Everyone was so helpful
CAROL B.
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Overall Experience
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Clean, secure , and great staff, thank you
Vincent D.
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Overall Experience
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Upon getting the unit, staff was helpful. Office closes a little early. Staff (3)was locking up as we arrived to empty the unit, saw us and disappeared without asking if we needed help while I parked.
Craig M.
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Overall Experience
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Everything was fine.
Joshua M.
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Overall Experience
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The best haul location I have ever used!!! Amazing staff.
Matt B.
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Overall Experience
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Everything is great other than the reason for no longer using storage unit is it’s too pricey.. I now have a much larger storage unit for half the price that is also a secured facility..
tamara d.
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Overall Experience
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I've been pleased with service for the past 9 years! Thanks!
Jason L.
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Overall Experience
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Paul and Tammy were amazing! Excellent customer service! I wouldn’t go anywhere else
tom H.
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First Impressions
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Everyone was helpful and courteous. Thank you!
Mary G.
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Overall Experience
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Wonderful facility! I had precious heirlooms and antiques,,,,, I felt secure using your storage room! Thank you!
VERNA M.
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Overall Experience
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They put me on the second floor: 1) My age 74 2) lighting would not stay on to see to sort 3) incline to get my boxes, bins, etc to my car & bring them back until renting trlr to take to Ogden UT
milton w.
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Overall Experience
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Staff were professional and helpful. I would use this store again and refer anyone with a need there. Thanks to U-haul of Rapid City.
Jonathan H.
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Overall Experience
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It is obvious the owners take great care of this place.
Ken L.
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Overall Experience
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I had rented a U-Box and just needed to empty it, but the site was clean and organized and the staff was friendly, helpful and efficient.
VERNA M.
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First Impressions
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I am 74 years of age and they gave me a storage unit on the second floor with a huge ramp. I guess because I was not going to be there beyond 30 days that they decided to put me on the second floor.
Neil B.
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First Impressions
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The gentleman who helped was extremely patient and helpful
Jeff S.
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First Impressions
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Great manager top staff
Jeff S.
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First Impressions
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Great place helpful staff and manager.
MOLLIE G.
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Overall Experience
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Price has way to high and too many communications were sent by mail if you were paid up or not. That is why the app is in place.
Kevin C.
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Overall Experience
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thank you
richard c.
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Overall Experience
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great facility! the 24 hour door needs repair to enable after hours access.
Barb H.
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Overall Experience
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.
steven d.
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Overall Experience
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Great people to do business with!
Dani C.
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Overall Experience
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One of the finest storage facilities I've ever had the pleasure of utilizing, clean, very well managed, customer service is the best, Konrad and his team of professionals are awesome!
Jack S.
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Overall Experience
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Very clean, safe and convenient. The staff is exceptional. Friendly accommodating and professional. Highly recommend for all moving and storage needs.
ken m.
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Overall Experience
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Staff & facilities were excellent! Went above and beyond all our expectations. Would highly recommend this user friendly establishment! Thank you!
James F.
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Overall Experience
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Will not use U-Haul again !!!!!
Lynda S.
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Overall Experience
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The guest service was great! Clean, neat facility.
Dan D.
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Overall Experience
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I had a UBox shipped to RC and stored for 3+ years at their facility. I just recently unpacked the box there. Every step of the operation was effortless, smooth and trouble free. Thank you RC!
Jack S.
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Reservation
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Very courteous, professional and accommodating.
robert j.
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Overall Experience
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Good experience. I would use U-Haul again in the future.
Sarah S.
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Overall Experience
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The service was fast and friendly. It was easy to get to my storage unit but it felt secured. I love the carts that are available for moving heavy items!
JAMES H.
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Overall Experience
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The only comment I would have is the ramp going up to the second floor can be a bit difficult getting things up and down if heavy. All in all very good.
Camille A.
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Overall Experience
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Best ever
Sarah S.
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Reservation
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I received calls to confirm my reservation which was very helpful. The customer service on both ends was great!
Monica K.
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Reservation
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Great service!
CLARA Z.
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Overall Experience
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great service
MOLLY M.
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Overall Experience
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Great place. Have used storage and also trucks for moving. Always excellent service! Thanks guys!
NANCY W.
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Overall Experience
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We found this facility to be a clean and safe placce.
Susan Z.
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Overall Experience
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The manager was extremely helpful and went above and beyond expected service.
ken m.
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Reservation
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Awesome staff! Clean facility! Very accessible for all your storage needs.
Elaine B.
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Reservation
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All the staff were super helpful. The facility is great. Very clean and accommodating. I would recommend this place to all my friends and family. Moving sucks but, this place made it so much easier!
JAMES M.
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Overall Experience
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Konrad at the Rapid City UHaul was very helpful. They were extremely busy due to the Bike Rally. The location in RC is awkward but it is what it is. Phone system for UHaul is horrible!
jacob b.
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Overall Experience
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Great staff, very convenient 24 hour access, and climate control made uhaul storage perfect for me. It's a little more expensive than other storage, but it was well worth it for what I received.
evelyn h.
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Overall Experience
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Cost way to much!!!!
OZLEM O.
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Overall Experience
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Great people. Great service. Great experience!!
barbra g.
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Overall Experience
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Customer service was excellent. Professional and experienced. I will recommend U-Haul to my friends.
becky a.
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Overall Experience
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There were issues with my stay but the staff was very friendly, and very helpful, and took care of business for me so that in the end I did leave satisfied.
Kahl S.
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Overall Experience
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.
Christina C.
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Overall Experience
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Wonderful facility and people
Meagan D.
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Overall Experience
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The owners and staff are so helpful and friendly at this location! We could not have asked for a better experience with a moving and storage company.
arriba