Customer Reviews for U-Haul Moving & Storage of Rapid City

6668 comentarios

20 Deadwood Ave   Rapid City, SD 57702
(Intersection of Deadwood & Omaha)

(605) 348-1151

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(605) 348-1151

20 Deadwood Ave
Rapid City, SD 57702
(Intersection of Deadwood & Omaha)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

No improvement required as far as I am concerned. They were courteous and professional.

William H. 
Clasificación:
5.0

No complaints at all!

Sherri U. 
Clasificación:
4.0

El cliente no dejó un comentario.

Phillip M. 
Clasificación:
2.0

Door seals were bad, smelled like cigarettes, terrible gas mileage and very loud engine

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean D. 
Clasificación:
5.0

Excellent customer service. Efficient and friendly. Keep it up. Thanks!

CHAD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
3.0

I would rank higher but the construction make it hard to get in and out of right now. Great service and I was thankful that I went with that location.

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven J.  |  First Impressions 
Clasificación:
5.0

The Rapid City uhaul on Deadwood Ave is hands down THE best uhaul site in the USA! Good service, great people. They are courteous and they know their stuff!!! I've used them multiple times for multiple pieces of equipment and they are on their game every time!

MICHAEL A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth K. 
Clasificación:
5.0

ND

Melvin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry F. 
Clasificación:
5.0

Wish they were not loosing their outdoor storage

Francis D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery P. 
Clasificación:
5.0

I can't think of anything!

RHYS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill J. 
Clasificación:
3.0

El cliente no dejó un comentario.

AMY A. 
Clasificación:
5.0

Smooth transaction and good customer service.

Sarah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew R. 
Clasificación:
5.0

When returning the equipment your lot/location was very crowded so it was really hard to get out of the lot.

BRIAN J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LELAND B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

I submitted a review on Yelp, this location crew is AWESOME!

Jill M. 
Clasificación:
4.0

They did a great job of dealing with a pretty good sized crowd trying to check out equipment.

STEVEN H S. 
Clasificación:
2.0

My reserved 26 foot truck was released to another customer forcing me to rent two 15 foot trucks. This caused me extra expense in gas, airline ticket and motel to have my brother drive the second truck

DARYL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TREVOR S. 
Clasificación:
5.0

Very helpful. I really appreciate their customer focused attitude and making sure everything was correct. Very friendly and accommodating.

MARVIN G. 
Clasificación:
5.0

We returned our truck an hour after closing. Was having trouble with the Uhaul website not texting me a verification code. Tammy was working late and checked is in even though they were closed. She was awesome to help us out. Saved me a bunch of time waiting on a call. Time I didn't have. So thanks Tammy!

DALE Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry S. 
Clasificación:
2.0

I brought truck back after fueling it to the approximate amount the gauge read when I checked it out. We put 18 miles on it. I put 2.996 Gals of fuel in it. When I turned it in they tried to charge me $18.00 for a fuel surcharge. The young man that checked it in said he could fix it on the computer. He printed out the receipt and it still had the $18.00 charge on it. They finally got it fixed. after about 20 minutes. I know it is hard to get employees right now and they are busy but if there was a Ryder store in town I would try them. Staff doesn't seem very friendly except for Jerrod.

RAYMOND M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES J. 
Clasificación:
4.0

We continued to reserve a 20' truck. All reservations did not meet my requirements. I had to rent a 26', which was way to big. But, it was the only truck available. Paid 500 more, for a truck that was too big. I had no choice. Tried to pled with the company, to try to reduce the rate. They would not budge. Probably not going to use U-Haul any further... Gracias

THERESA W. 
Clasificación:
3.0

Cotter pin on shank of drop hitch, bought and installed at RC U-Haul, either broke or came out on interstate. Clearly either an installation or materials deficiency. Almost lost the trailer as shank was out of one side and pinned diagonally by tongue pressure. Fortunately a couple of Good Samaritans helped and got the hitch reset and provided a real cotter pin.

MICHAEL W. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARVELLA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis P. 
Clasificación:
4.0

Just make sure the equipment gets properly checked back in. Mine did not, but it was taken care of a few days later.

JOHN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

cindy W. 
Clasificación:
3.0

El cliente no dejó un comentario.

KIMBERLY M. 
Clasificación:
3.0

Get there before it opens! Very busy - 8 people waiting before it opened and were therefore waited on before us. We waited for 1 hr to rent a tow tolly

JUDY T. 
Clasificación:
5.0

Make sure that any of the trailers handle don't brake on the customer

JACOB M. 
Clasificación:
2.0

Fire the two punks that work the afternoon shift. Rude and completely lacking in people skills. Neither should be allowed to interact with the public. They both need to take a course on basic manners. Complete jerks. I will avoid they location as best I can.

PAUL L. 
Clasificación:
5.0

Very fast checkout.

Bryan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGDALIA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
3.0

Need to learn how to build people because I did not rent this for 3 days I rented it for 13 Hours and you're charging me for 3 days

Richard R. 
Clasificación:
3.0

Preventative maintenance was not completed 100% upon pick up of the vehicle.

MICHAEL F. 
Clasificación:
4.0

The only issue was not enough staff. There was a long wait was the staff had to do forms, insurance and then help hock up trailers or get rigs ready.

KRISTOPHER B. 
Clasificación:
4.0

El cliente no dejó un comentario.

KRISTINA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonny W. 
Clasificación:
5.0

El cliente no dejó un comentario.

douglas B. 
Clasificación:
4.0

I think your storage rates a rather high and I really couldn’t afford to keep my things there any longer

jeanne V.  |  Overall Experience 
Clasificación:
3.0

Make your seats more comfortable

Zylan L. 
Clasificación:
5.0

Nothing, I was really pleased.

Drew C. 
Clasificación:
4.0

We were told that location had a car tow dolly to rent, we went to pick it up the next morning and we're told they weren't available because it was only for one way and had to use a tow trailer. It was not what we needed, my husband hurt his back had to use a hand winch to load the car up the ramp because the car didn't start. It would have been no problem if we had the tow dolly as promised. When we returned the tow trailer guess what two were still sitting there. We will not rent be renting from Uhaul.

CHARLES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R.  |  First Impressions 
Clasificación:
5.0

Drove up someone came and checked the truck in right way. Informed me of the extra milage charge. Very knowledgeable, and professional.

Carey B M. 
Clasificación:
3.0

It rained and the trailer leaked and some of our belongings got wet and ruined. I will be contacting corporate.

Brian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geraldine S. 
Clasificación:
5.0

It was excellent

Karen M. 
Clasificación:
5.0

Rapid City UHaul is excellent in every category!

Patrick F. 
Clasificación:
4.0

The UHaul app is mostly useless. 1. I can pre-check in, only to have to check in completely at the counter. 2. I tried to complete a moblie booking, only to have to check in at the counter, and the moblie booking tried to reserve a one-way vehicle for an in-town order. 3. Tried to do a mobile return after hours, but the app would not accept any of the 15 pictures of the odometer. Equipment good. Location good. System/technology/app - poor (F).

RICHARD C. 
Clasificación:
3.0

I reserved a pickup truck in June for 12 days in August. I work the sturgis bike rally and travel from Florida to sturgis with an rv pulling an equipment trailer. When I get to sturgis I set up the rv to live in and use the pickup truck to pull the trailer around to various gigs in sturgis. I have to have a pickup and nothing larger to navigate small alleys at the event. A box truck would be too big and has a molded in 2" hitch ball. My hitch is 2 5/16 and trailer would not hookup to box truck anyway. Expenses to travel there and back are in excess of 2800.00. That said, on the way to sturgis I received a phone call that the truck I rented... a GMC Sierra pickup.. was not available and that I would have to take a 15' box truck. I pleaded with customer service rep who was in North Dakota to help me because a box truck would not work. I had reservations for a pickup and it even had a picture of the pickup on the reservation that I printed out. I was told there were no available pickup anywhere near sturgis including north and South Dakota and Wyoming. I pleaded and told the uhaul rep that I was spending thousands to get there and the only way I could work the jobs I'd been contracted was with a pickup. Box truck nor my RV would be able to get into the small alleyways I needed to pull the trailer to. I was told that uhaul reserved the right to change the vehicle reserved. I saw no such disclaimer on the paperwork. After much stress and trying to figure out what to do, I stopped in rapid city at the appointed date and time. Someone was returning a pickup at that moment. In essence, I got lucky. I had even called rapid city directly during the trip and was told they had no availability on any pickup truck. I got lucky. Next year it's likely I will be looking to rent a pickup truck again. I need to know that if I rent a pickup and it is confirmed that the vehicle will not change for any reason. Any other vehicle is too large. How do I ensure this doesn't happen again?

HOLLIS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMARA H. 
Clasificación:
5.0

Very pleased with the courteous service and the friendliness of the staff,they went out of their way to help make our move successful.

DAVID F. 
Clasificación:
5.0

Although I am pleased with the location, my overall rental experience was a low rating. My truck reservation was changed 3 times due to a high level of people needing uhauls. I had my reservation far enough in advance this shouldn't have happened and it ended up costing me more in fuel.

Diane H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GORDON K. 
Clasificación:
4.0

El cliente no dejó un comentario.

ricki H. 
Clasificación:
5.0

Very good customer service. Thank you for the great experience.

CANDICE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

john C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGELA K. 
Clasificación:
3.0

The first 4x8 trailer I was given had a rear bulb out and the employee hooking up trailer implied I should go ahead and take it if not driving at night! I said, no - fix the bulb. The 2d trailer I was given was old and beat up, and side tie bar was broken at the front (discovered upon loading). Upon return at 6:40p (close at 7p), they said they were closed for cleaning. Others were returning trucks, and someone was trying to rent; frustration level high; no notice given re. early closing upon renting that afternoon). Upon my insistence, an employee helped me unhook trailer. Dirty looks by female who appeared to be manager every time we opened the door. Usually , I have had a great experience at this location, but this time it was very questionable and unprofessional. Bad when this is the main rental location!

SaraBeth D. 
Clasificación:
2.0

This was our 10,11,& 12, rental this month and First we had to drive over 120 miles for Two of the trucks and u haul would not give us the same rate we'd paid for the other 9 trucks. We were very dissapointed with u haul this trip

SERGIO M. 
Clasificación:
3.0

I was told to return the trailer to the address given and I would receive a $40. Credit .. I never received anything 😕

WILLIAM IVAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORRAINE W. 
Clasificación:
5.0

There was motor oil on the car dolly, but the equipment was sound

Priscilla Mae S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

dwight J. 
Clasificación:
5.0

The process and app for getting the truck without contacting staff wasn't as smooth as expected. Staff there is great though!

Ronald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jana D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

john S. 
Clasificación:
1.0

I was supposed to be able to move my stuff from South Dakota to Montana. The radiator was overheating and no a/c. We loaded all our stuff into the U-Haul and then found out it was overheating at this point we didn't have time to repack everything in a different U-Haul and move it to Montana. So we had to try and find a storage unit in South Dakota. None were available. So then I had to inconvenience a family member by loading all my stuff in their garage. I spend $200 to move my stuff across town to my parents garage. I could have literally just used my dad's truck to do that and it wouldn't have cost me anywhere near that much in gas. Now I will have to re rent a truck to move my stuff to Montana. I'm currently in Montana and have to find time to move everything between starting my new job and kids starting school. This move has now become more inconvenient and more expensive.

KELLI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian K.  |  First Impressions 
Clasificación:
5.0

Excellent service

MARK A. 
Clasificación:
3.0

i reserved a trailer for $70.00.when i went to pick it up, the rate was $90.00. the excuse was high demand.sounds like BS to me.

WILBUR C. 
Clasificación:
5.0

There was short staff due to Covid. I was helped quickly but there was a line of people.

LOIS Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

Allen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDAL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY L. 
Clasificación:
5.0

Both attendant inside office and checking vehicles were friendly and helpful.

Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

I appreciate that the GM's number was posted for after hours issues.

Adam C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD MACK M. 
Clasificación:
5.0

Turn in was seamless. Great work on their part. ¡Gracias!

Brett D. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY F. 
Clasificación:
5.0

Morgan is one Amazing young women❤️❤️

Elizabeth G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ronald g.  |  First Impressions 
Clasificación:
5.0

Kind, courteous and helpful staff!

Kyle G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Edward B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

gwen m.  |  Overall Experience 
Clasificación:
5.0

It is full of customers. Not any units left for new customers, although quite a large facility.

Dorthy J.  |  First Impressions 
Clasificación:
5.0

Morgan was very helpful

Michael J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris A.  |  First Impressions 
Clasificación:
1.0

I was booking online and had a question on the RV storage size Large 13' x 33' x 99'. I wanted to know if this area was large enough for my 33 ft bumper pull travel trailer. I called the location and no one ever answered the phone at the location. I used the chat feature on U-haul and your rep had a difficult time getting an answer. The "manager" told your rep that space was large enough. So we hauled our trailer from our hometown of Watford City, ND to Rapid City, SD only to be told that storage spot is not large enough. I want U-Haul to reimburse us for the inconvenience for our gas of $200.00.

Danny B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa F.  |  First Impressions 
Clasificación:
5.0

Very nice and convenient.

Robin F.  |  Overall Experience 
Clasificación:
5.0

Always so helpful an professional.

Suzette C.  |  First Impressions 
Clasificación:
5.0

Morgan was great and kept up with us throughout our move. Wonderful job. Thanks a lot.

Robert G.  |  First Impressions 
Clasificación:
5.0

It was great to see the owner step up and serve his customers!

Shirley B.  |  First Impressions 
Clasificación:
5.0

Great storage and excellent customer service. ¡Gracias!

Leonel P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

pat s.  |  Overall Experience 
Clasificación:
5.0

Great staff and excellent customer service.

Leonel P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ryan c.  |  Overall Experience 
Clasificación:
5.0

I'm fully impressed with all aspects using U-Haul, from scheduling a truck, to reserving storage, and the App all makes it so easy to track and make changes .... Thank You U-Haul Also, BIG Thank You to Tammy there is Rapid City Storage Facility

Dave E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM K.  |  First Impressions 
Clasificación:
5.0

Great, professional, caring, friendly staff and your equipment and facilities are top notch!

Rodger Alan C.  |  First Impressions 
Clasificación:
5.0

I recommend storing with Uhaul very convenient, facility has everything you need. Great experience.

Chris B.  |  Online Move In 
Clasificación:
2.0

I was unaware that U-Haul would not prorate my month of storage. I've been quarantined twice and was able to get my last six boxes out five days into the new month, leaving 25 days unused. I was doing the responsible thing and staying in for the safety of your staff and other customers and now I have to pay for 25 days of unused time. This is absolutely the worst costumer service I have ever seen. I am now paying for something I don't have access to as I've given my key back and you will re-rent and get more money for, essentially double dipping. I have moved with you twice this year alone not to mention at least 10 moves in the last 20 years, it is so frustrating to see that my $72 is worth more to you than a long time loyal customer, not to mention doing the right thing during a global pandemic. I have lodged a formal complaint and am waiting to hear back on a resolution, I hope that one can be made. This is absolutely ridiculous. #Uhaulfamous ...indeed.

Rebekah H.  |  Overall Experience 
Clasificación:
3.0

No Comment

John C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra K.  |  First Impressions 
Clasificación:
5.0

Personable and professional.

les e.  |  First Impressions 
Clasificación:
2.0

The storage unit we reserved wasn't available. We had to take a different one that had stairs. One of our helpers couldn't use stairs. We had to have things moved in order to drive our trailer thru the lot. Both people working did their job but didn't explain or apologize for not having the unit we had reserved. It was frustrating.

Kari B.  |  First Impressions 
Clasificación:
5.0

Always a clean area. Tammy was extremely friendly and helpful!

Desire T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linsdey r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lois h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia R.  |  Overall Experience 
Clasificación:
5.0

New management is very helpful. Keep up the great work

ANTHONY C.  |  First Impressions 
Clasificación:
5.0

I needed storage that would not freeze but didn't necessarily need temp controlled. This was wonderful and so much cleaner than most outside storage units that get dusty and dirty. It was also nice to be able to use the carts so you don't have to carry everything to the unit.

Marcy J.  |  Overall Experience 
Clasificación:
5.0

Thank you for all your professionalism kindness and hiring such stellar employees who were so spot-on with helpfulness and problem solving. I'm honored to have met you. God bless you and take care. Thanks again, best regards, Samantha Fisher

Samantha F.  |  Overall Experience 
Clasificación:
5.0

Best customer service ever!!! Can't remember the girl's name but she was the best worker ever!

Evon K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ami C.  |  First Impressions 
Clasificación:
4.0

The physical location and staff were convenient and great. Staff were friendly, polite, and helpful. Unfortunately, the outdoor storage option failed to fit the website's description and our needs. Access was limited to store hours only. U-Haul employees locked and unlocked the gate each morning and night. Tenants did not has afterhours access or the extended our similar to indoor storage.. Our 33 feet of space was limited by storage crates placed between the building and the rented lot space. The outdoor storage setup is definitely more ideal for a passenger vehicle over a RV or trailer. The owner does offer a military discount of 10%, which is nice. Overall, above average experience. Unfortunately, the outdoor storage limitations caused us to move on within less than a month.

JULIA S.  |  Overall Experience 
Clasificación:
4.0

staff answered my questions and got me in and out with no problems

Baron C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

alex b.  |  First Impressions 
Clasificación:
5.0

Everyone was helpful and courteous. Thank you!

tom H.  |  First Impressions 
Clasificación:
5.0

Great manager top staff

Jeff S.  |  First Impressions 
Clasificación:
5.0

Great place helpful staff and manager.

Jeff S.  |  First Impressions 
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