Customer Reviews for U-Haul Storage of Rainier Valley

9,899 reviews

2515 Rainier Ave S   Seattle, WA 98144
(S Of I-90 cross street Bayview, Across from Lowes on Rainier)

(206) 723-4365

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(206) 723-4365

2515 Rainier Ave S
Seattle, WA 98144
(S Of I-90 cross street Bayview, Across from Lowes on Rainier)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Improve security so gas can not be siphoned.

SELENA RUSHTON 
Rating:
5.0

Customer did not leave a comment.

DAVID ALLBRITTON 
Rating:
5.0

The two staff members, young caucasian male and female, went above and beyond to check out my vehicle, annotate damages, and explain the rental process. This was the best service I've ever had in my Uhaul history.

Richard Tomita 
Rating:
3.0

The main clerk was great and helpful, but his assistant seemed unhelpful and a hindrance to the clerk. Despite the clerk being very clear and concise over the radio, and despite the affirmative he received, the assistant didn't do the duty of taking the padlock off of our truck. We had to drive back and lost at least 40 min of our moving time.

Nichol Thompson 
Rating:
2.0

Got a 86 gas surcharge and I had to go hunt for an employee twice; I regret not asking more questions about the gas surcharge but I just wanted to leave/ get out of there.

Henry Stern IV 
Rating:
5.0

There was a long line and the guy working was patient and kind to everybody.

kelli elder 
Rating:
1.0

Waited in line for 45 mins for my appointment. Truck had no gas in it. Was told to drop off at other location, went to that location and they said I couldn't leave the truck there. Terrible all around.

Jessica Kast 
Rating:
4.0

Customer did not leave a comment.

Kimberly Oldham 
Rating:
4.0

The woman that got my trailer ready for me was awesome. I think her name is Kenyetta, but I'm not sure

Eric Schmidt 
Rating:
2.0

Only one person working here with several customers waiting.

Shane Robinson 
Rating:
1.0

My first reservation was awful. I came with my friend(driver), and the lady looked over his ID and repeatedly kept misgendering him even after he explained that his legal and preferred name/pronouns are not the same. She then said that if we’re paying with debit I have to do a 160 dollar deposit. I told her that was fine, and then she said she wouldn’t take my debit card at all. I called my mom to have her ask questions for me about the policy, and then she kicked me out. She physically pushed me out. After calling corporate my reservation was sent to another uhaul location. Luckily I was able to rent a truck, but the manager there called me shady multiple times to my face while training someone. The person being trained asked the manager what he meant by that, and only then would the manager rent to me. This was a horrible experience. The first location I, and my friend experienced transphobia, homophobia. At the second location I experienced racism. This was awful and set my move back several hours.

Grace Schwander 
Rating:
5.0

Customer did not leave a comment.

Pamela Klute 
Rating:
3.0

The auto transport running lights on the driver's side did not work the entire trip. The person checking me in tried to do 3 things at once. Customer service was an afterthought.

DOUGLAS BROWN 
Rating:
5.0

Garbage jammed in the corner behind driver seat.

Patrick Burnett 
Rating:
1.0

If I were the U Haul general manager , I would definitely find a new manager for that place

haluk Sonmezler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenyatta Johnson 
Rating:
1.0

There was lock on the back door and I wasn’t provided the key. I’d booked movers at that time and had to wait for 2 hours before someone from U-Haul came to break the lock. I unnecessarily had to pay my mover for those extra 2 hours. I want a refund for my booking and compensation for two hours charges that I’d to pay my movers which was $200

Akanksha Gupta 
Rating:
5.0

Truck was in pretty rough condition. Grab handle broke off when passenger entered the cab. Staff was really nice and helpful, though.

Robert Donaway 
Rating:
5.0

nice place, good service, thank you!

Sergii Lysiuk 
Rating:
1.0

Terrible customer service. Waited for 2.5 hours just to get my rental trailer. Didn’t have moving blankets even though I called and made sure.

JP Huntsman 
Rating:
5.0

Customer did not leave a comment.

Thomas Turner 
Rating:
5.0

Customer did not leave a comment.

Walter Kopf 
Rating:
4.0

Customer did not leave a comment.

Paul Barclay 
Rating:
5.0

The staff were excellent I wouldn’t change a thing! Tristin and Touisant were fantastic!!! Thank you!

Grace Rhem 
Rating:
3.0

The truck had a pack of cigarettes in it, smelled like cigarettes and had some trash in it. I showed up the morning of my big move and they did not tell me there was no moving blankets or moving dolly that I reserved. This was very unfortunate and made the move much harder. I truly think this is very unprofessional and would like some of my money back please and thank you. Please feel free to call or email me to follow up. Thank you

Nicolas Guerra 
Rating:
5.0

Customer did not leave a comment.

Patrice Simon 
Rating:
5.0

I'm just renting a trailer and these awesome, engaging people at Rainier are your model for excellence. This will always be my first pickup choice location.

DAVID DIXON 
Rating:
2.0

The Uhaul pickup location had a really nice manager who was very nice and did his best to help me. I was given a truck that had a check engine light on and had no fuel - manager was quick to give me a new truck. New truck had a padlock on it that we had to remove ourselves prior to loading as we were not close to the pick up location. Upon arrival to our destination in California, we noticed that the attic portion of the Uhaul leaked and damaged several of our items. Drop off had very nice employees.

hillary layer 
Rating:
1.0

We waited 20 minutes at the equipment drop off area with a tech working a van. Made multiple acknowledgements we were there, never once spoke to us, came to our window or anything. I gave him plenty of opportunities knowing maybe he was busy. He continued to do cleaning and other stuff for the van, making eye contact but never speaking to us. Finished the van , customer took it. Then proceeded to check in a new U-Haul truck that came in way after us. Complete dis everything he could to not check us in. Finally after 20 minutes of being purposely ignored WITH looking at us I gave up. Went and parked the trailer, walked and got a trailer stand and tire Chuck and proceeded to use the app to check us in. He even walked past us without so much as a word. The worst service I had ever received at a U-Haul. I had my brother with me and he was beyond words as well.

Brian Runnalls 
Rating:
5.0

Customer did not leave a comment.

Jesus Esquer 
Rating:
5.0

Nothing, I was very pleased with everything. Special thanks to Kenyata and Toussaint (hope I got their names right). Kenyatta was super friendly, helpful and knowledgeable. Toussaint was a ball of positive energy that brought joy to my moving day. I might drive past another uhaul location to work with them again!

Jessica Mika 
Rating:
5.0

Have more than one opening staff. My agent was quick and professional but should not have to work alone.

JENIFER ELLINGSON 
Rating:
5.0

Staff was helpful and kind!

Kai Kohring 
Rating:
5.0

The staff was so helpful and got me in and out quick. They all got an A+++++

Carol Gilmore Sauter 
Rating:
2.0

When I picked up the truck it had 1/2 tank of gas. When I returned the truck it still had a 1/2 tank of gas. They told me I should have taken a picture of the gas gage when I picked up the truck. They made me fill the tank at the gas station and it cost me $70. They knew my mileage, I had only driven 8 miles.

Amber Franklin 
Rating:
5.0

Very fast and efficient. Very nice. Excellent customer service.

Jessica Solis 
Rating:
5.0

Customer did not leave a comment.

Viktor Shvydkyi 
Rating:
4.0

They seemed under stocked, had no dollies or furniture pads

Emily Nielson 
Rating:
5.0

Customer did not leave a comment.

Joshua Uehara 
Rating:
3.0

Really ticked off that I rented a 20' van and 4 dozen blankets and didn't find out until checkout that they had ZERO blankets. Had to call around myself to find another location that had blankets and make a separate trip. The van without moving blankets is worthless.

RICHARD SCHWARTZ 
Rating:
5.0

the staff were courteous and friendly, I felt at home there while going through two moves at once: our own house and my mother’s apartment. Thanks so much, happy to be done but I will miss stopping in regularly :)

JONATHAN SAMPSON  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Sasha Jorgensen 
Rating:
5.0

Customer did not leave a comment.

Michael Tessema 
Rating:
3.0

Line was insane when doors opened at 9am and there was only one person working the desk. Did not receive the extra equipment I paid for.

Laura Mcdonald 
Rating:
3.0

Customer did not leave a comment.

Yonas Abera 
Rating:
3.0

Tristan laughed at me when I said I didn’t have a reservation. I was already stressed, and I didn’t need that. Also, the wait was so long. I was in line for an hour. You need more staff on site.

Rachel Powell 
Rating:
2.0

The staff person seemed perturbed. Not a good day. Short staffed? Your U-haul systems are poor and outdated. Highly recommend you update to a better CRM and check in/check out system

James Bailey 
Rating:
4.0

You all did a good job. Fixed a mirror so I could get my rental. It did take longer to pick up than I anticipated and there seemed to be something slick on the passenger's side of the cab. But we managed. Thank you for correcting the mileage issue. Diane in Seattle

Diane Tomhave 
Rating:
4.0

Customer did not leave a comment.

Rosa Otanez Carter 
Rating:
2.0

Service is really slow

sagar rai 
Rating:
5.0

Customer did not leave a comment.

VIRAJ RATHOD 
Rating:
5.0

Customer did not leave a comment.

Pan Wu 
Rating:
1.0

This review is not reflective of the Rainier Valley Location. I would give them 5 stars. Honestly I wish you gave me a way to rate my entire experience, so I didn't have to ding the place I picked up my truck. This review is to complain about 1st Ave Self Storage, 2400 1st Ave S, Seattle, WA 98134. I reserved a truck for 5:30 on Feb 17th the business is listed as closing at 6:00 pm. Soon after I got a call from some lady telling me that I would have to have the truck picked-up earlier because she usually leaves work around 5:30-5:45. This didn't work for me because I was at work until 5:00 pm that day. She didn't care and did not offer any alternative other than having someone else pick up the truck earlier she even confirmed on the call that they close at 6:00. I eventually relented and told her I could have someone pick the truck up earlier.Again I was going to be there by 5:30 at the latest and the business closes at 6. Then I get a call the next day from your scheduling people telling me that my original reservation was cancelled because "The truck had been vandalized" locks were popped or something along those lines. So the reservation was moved the location I am currently reviewing. Who actually gave me excellent service and shouldn't have to bear the brunt of this review. I rated this poor,but it's not the Rainier Valley Location's fault. They did great. The 1st Ave Self Storage, 2400 1st Ave S, Seattle, WA 98134 location is the result of my negative review. I hate that this is going to reflect negativitly on my pickup location, they actually did a great job.

Ronald Devin 
Rating:
5.0

It was all good until the left forward tire shredded itself too death... Then I had to wait 90 mins for the tire guy and then return it across town after a long day... but that wasn't the fault of this location...

Steven Itano 
Rating:
5.0

very good service and nice people. Thank you.

Tomas Aguilar 
Rating:
2.0

Arrived on time. Unfortunately there was only one person on hand and they were tucked into a back room with their back toward the doors. After checking in online per the instructions, waiting around for about 10 minutes, I called customer support. After about 3 minutes on the phone with them the helpful, solo, attendant acknowledged me and offered to help. Once this person arrived, everything went smoothly. During your remodel, consider putting the check-in desk in a more visible, forward facing position.

KENNETH CARROLL 
Rating:
5.0

Customer did not leave a comment.

Balwinder Singh 
Rating:
4.0

Long line to just drop off keys to return car

Camille Sasson 
Rating:
4.0

Customer did not leave a comment.

John Hickey 
Rating:
5.0

Parking have a place for pay customers to park their car not in Walgreen

DALE BAKER 
Rating:
5.0

There was one employee working when I came in the morning of 2/16/24, and she was amazing. I can't remember her name unfortunately, but she was friendly, clearly communicated, and thorough. She made the process seamless and pleasant, and I was out of there much faster than in past experiences with UHaul in different locations.

Anthony Olinares 
Rating:
2.0

Not tell someone they it will okay if I'm late with returning the truck because of the forced change of my new storage location as long as I return it same day and then still charge them. Not give me no choice but to drive to another storage and back again causing me to drive over 40 miles and then charge me for those Mike's. Not charge me $100 for a cleaning fee after I turn in the truck where it was you told me all is good and I could leave for supposed cigarette ash was all over the cabin and caused by me when I don't even smoke cigarettes

Michael Dare 
Rating:
5.0

Customer did not leave a comment.

Thomas Taylor 
Rating:
5.0

The staff was much nicer and better trained than previous employees I’ve interacted with at this location in the past. A noticeable improvement.

Franz Diessner 
Rating:
5.0

Customer did not leave a comment.

Uriel Banos 
Rating:
2.0

Our rental had a flat tire the minute we added items to it. We drove it back to the location we rented from and they said there was nothing they could do. They told me to call Roadside Assistance (even though we were at a U-Haul location) and we had to wait over 2 hours for a technician to come out and change the tire. Following this, the location then called me telling me my rental was due back and that I had gone beyond my rental time, knowing we had sat in their parking lot for over 2 hours of my rental window waiting for roadside assistance. Honestly, it was one of the worst customer experiences I’ve ever had.

Cambria Jean 
Rating:
1.0

first, I was given instructions 15 minutes before picking up the truck that my truck was not available and was given another location to go to. This is a difficult transition for me because at the time I did not have a car. Second, when I got there, there was only one employee on staff, who proceeded to be on the phone for over 20 minutes talking to another customer. Three, there was no gas in the car with only 14 miles left in the tank and I immediately after already having two delays had a further delay having to immediately go get gas even though the trunk was locked, it still proceeded to open up at one point during a drive and then was jammed and required a lot of effort to re-close. overall staff was unhelpful. Vehicle was in bad, shape, the lack of gas and disinterest in trying to help solve. The problem will not be using U-Haul in the future.

Brendan Mansfield 
Rating:
5.0

Customer did not leave a comment.

Robert Hammer 
Rating:
5.0

Just continue to provide courteous professional assistance, the employee that handled my truck rental was exceptionally courteous and professional.

Bennie Richard 
Rating:
1.0

Back door had a lock and had to buy a cutter to open it myself.

Christian Moya 
Rating:
5.0

Both the morning agent and afternoon agent were very nice and helpful

Jared Porter 
Rating:
2.0

Staff was friendly but the van I rented online wasn’t available when I got there and they charged me extra for the truck they did have.

Sarah Cooper 
Rating:
5.0

The young woman who checked me in and had the truck ready was a delight to work with. Always have a good experience at this location.

Christopher Parks 
Rating:
5.0

Quick and easy. Truck was ready when reserved.

Walter Boos 
Rating:
5.0

The staff and management were terrific. The vehicle performed well and I will recommend U-haul to my friends.

Hamish Todd 
Rating:
5.0

Very friendly customer service on both ends of the transaction!

Christopher Winebarger 
Rating:
1.0

I was overcharged and not told the fact when I collected the trailer I asked if I could deliver it to a closer place to my house and the sales person give me a location that was a 50 mile round-trip from my house and charge me $100 for this and didn’t detail out exactly what I had to do I ended up paying $185 for a $65 a day. Trailer absolutely outrageous. I contacted them and I was told they would call me back and the manager would speak to me. I still have heard nothing and believe that your customer service is poor

Steven Ford-McNicol 
Rating:
4.0

Customer did not leave a comment.

Sean Qayyan 
Rating:
5.0

Customer did not leave a comment.

DAVID ALLBRITTON 
Rating:
4.0

The app to return the truck was not working when coming in to do an after hours return truck neither was the website allowing it as well .

Shalleenakaye Taylor 
Rating:
5.0

Excellent staff and they worked well with the onslaught of people at one time !!!! They did great !!!

Gloria White 
Rating:
1.0

I never even got the dolly I paid for. There was drug paraphernalia all over the back gate of it.there was a customer lock on the back gate, and when we called uhaul they told us to get bolt cutters and cut it off. Who just had bolt cutters laying about?

Matthew Olsen 
Rating:
3.0

update- after being sent erroneous charges, i was able to get a hold of the manager and was able to provide proof that the damage to the vehicle did not occur during my rental. the manager was able to remove the charges against my account. though it did leave a sour taste in my mouth, i'm glad that the manager was able to rectify the situation!

Wei Cheng Yen 
Rating:
5.0

Customer did not leave a comment.

Rose Valcin 
Rating:
5.0

Nothing I can think of. Thank you!

BILL GOETZ 
Rating:
5.0

Thanks for your service you are the best

abebe amogne 
Rating:
4.0

good to go

Charles Miller 
Rating:
5.0

Customer did not leave a comment.

Dean Clausell 
Rating:
5.0

Excellent!

Imnay Hussein 
Rating:
5.0

This is the best rental location in Seattle/Bellevue area. I’ve never had an issue, and I’ve used this location at least 5 times in the past 4-5 years.

Andrew Montague 
Rating:
2.0

The inside of the office smelled excessively of chemicals trying to cover up leaky pipes. It was offensive and made my wife sick. The personnel were great to work with!

John Ford 
Rating:
4.0

Gm😃💼💼💼

MEGAN KUKULL 
Rating:
4.0

Customer did not leave a comment.

alan kunovsky 
Rating:
2.0

The vehicle should have some gas

Amber Redmond 
Rating:
5.0

Customer did not leave a comment.

Israel Gaspar 
Rating:
5.0

Great customer service.

Nathan Stacey 
Rating:
5.0

Customer did not leave a comment.

Michael Lai 
Rating:
1.0

Regarding the equipment, the trailer had very sharp edges on the ramps which would definitely scuff the tires. More importantly, I was charged an extra $20 for “after hours” service which I was not told about. I made the reservation for 24 hours, it’s not my problem the location is closed when I returned the trailer.

Hani Elshorbagy 
Rating:
5.0

Customer did not leave a comment.

Emma Czyzewski 
Rating:
5.0

Customer did not leave a comment.

Michael Lai 
Rating:
5.0

You do every well.

solomon tefera 
Rating:
4.0

It was a big beautiful truck, but I’m used to Sprinter vans. Driving a 26’ rig through Seattle was quite the introduction. This is why I selected the closest location to my destination, but I also understand why that may not be possible.

Seth Gross 
Rating:
5.0

Kenyatta and her staff made sure I was always taken care of, and always helped with a smile. They really bent over backwards to see that everything ran smoothly. If I ever needed a storage unit again, I'd go back.

AnnMarie Knappert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID ALLBRITTON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brian Nguyen  |  Overall Experience 
Rating:
3.0

My unit looks like the door will fall off the hinge. The inside of the unit door has a deep dent like someone knocked something into it. The ceiling is exposed so I am concerned about water leaks eventhough I purchased insurance that will cover if there was such an event. The absolute worst...there is a black box in my unit near the door that says "rat poison".

Belinda Snead  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

luke huelsman  |  First Impressions 
Rating:
5.0

I had a very good experience, I know that if I ever need to store items, this facility will be my first choice. Thank you!

Gabriela Chavarria  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Levi Higgins  |  Overall Experience 
Rating:
5.0

Everybody was helpful and nice 👍🏽

aida martinez  |  Overall Experience 
Rating:
1.0

They overcharged me thrice and also they didn’t communicate me on price increase. Definitely I wouldn’t recommend to anyone.

VANDAN PENDLI  |  Overall Experience 
Rating:
5.0

John and his team are top notch! They assisted me from the day I landed in Seattle all the way until I was completely moved not my apartment. 10/10 Would recommend!

ANDREW LAO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ahamed Daramy  |  First Impressions 
Rating:
2.0

Main Storage password never worked and I always had to call the storage personnel to open it. I used the unit only ofr 2 month and tried access 5 times. it always the password issue which was never fixed

Atul Goyal  |  Overall Experience 
Rating:
5.0

For me so far, the best!!👍🏽

aida martinez  |  First Impressions 
Rating:
5.0

Little bit expensive but it was okay

MUJIB YUSUF  |  Overall Experience 
Rating:
5.0

This store was amazing, the manager was so helpful, and worked with me. The best experience I’ve had at any uhual, and I would recommend this location to anyone in Seattle who needs help moving or storage.

ROLAND YORK  |  First Impressions 
Rating:
2.0

The staff were distracted, unprofessional, and uninformed.

Troy Osaki  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jack Daniels  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Carol Mizoguchi  |  Overall Experience 
Rating:
5.0

Staff was great and friendly. John was very helpful and knowledgeable. Thanks for a great stress free experience.

CEDRIC DUTY  |  Overall Experience 
Rating:
5.0

With everything done to me in the start of my U-Haul experience, the end of my trip was the best

Steven Dunlap  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL GREEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ishit Sanghvi  |  First Impressions 
Rating:
5.0

U-Haul is the best I really appreciate you thank you so much

ZENEBESH GEBRE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kerensa Umipeg  |  Online Move In 
Rating:
5.0

Friendly and accommodating staff that made the experience enjoyable.

Neil McCarthy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vi Smith  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Trina Judge  |  Overall Experience 
Rating:
5.0

Fantastic staff. Watched football with them for a second. Made my move really easy.

Dustin Vaughan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Woehler  |  Overall Experience 
Rating:
5.0

The staff is friendly, knowledgeable, and courteous.

MICHAEL JAMES MCKNIGHT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Josh Harstad  |  Overall Experience 
Rating:
4.0

The Employees was very helpful and I was very pleased with the service I received.

Lewis Perry  |  Overall Experience 
Rating:
5.0

Very excellent service from Miguel, Jerome, and a younger lady I talked with a bit at the Ranier U-Haul location in Seattle. My dad had just passed away recently and he had been in a wheelchair for the past 25 years and due to these circumstances I had a lot going on and Jerome said he would work with me. He got me moved into a few storage units and also worked with me on the late fees for my U-Haul as he said he understood where I was coming from with my Dad passing away. Excellent A++++ service I will recommend U-Haul to anyone I know that is moving and also be sure to recommend the U-Haul location on Ranier specifically to anyone looking to move around this area.

Jacob Murphy  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Patrick Dailey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Iris Has The Eagle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Sweed  |  Overall Experience 
Rating:
5.0

Shederrick was great!

ronnisha spinks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward Mackel  |  First Impressions 
Rating:
4.0

The work that the lady at the counter is doing is outstanding. She is constantly multitasking with very little help, so more power to her. U-haul will perhaps do better by making technology more conducive and user-friendly for its staff so that they may accommodate reasonable and logical customer requests promptly.

Parameswaran Subramanian  |  First Impressions 
Rating:
2.0

Over charged multiple times and an over hour wait to get the second key you need to get into your own storage.

Josh Storms  |  Overall Experience 
Rating:
5.0

The staff are always so friendly and helpful!

Chandra Ruch  |  Overall Experience 
Rating:
4.0

Great place to rent a storage space.

James Lee  |  Overall Experience 
Rating:
1.0

Customer service was awful and extremely rude. Place smelled like urine. No access after 7. Worst U-Haul location I’ve ever used.

Dwain Scott Johnson  |  Overall Experience 
Rating:
4.0

Andre was knowledgeable and quick to help. Area is a bit sketchy, but he was very friendly.

Dwain Scott Johnson  |  First Impressions 
Rating:
5.0

We received the best customer service and really appreciate the level of service you provided. Thank you!

Amy Fay  |  First Impressions 
Rating:
4.0

Need more help. Always a line when entering the premises.

Lawrence Cottle  |  First Impressions 
Rating:
5.0

Very helpful staff!

Austin Seabert  |  First Impressions 
Rating:
5.0

Santa and Shedrick were stupendous with their Customer Service and Professionalism. They are the epitome of excellence.

VICTOR ROSADO  |  First Impressions 
Rating:
3.0

The wrong people are being made supervisor while the most capable one there is doing everything and teaching them.

poul angstadt  |  Overall Experience 
Rating:
5.0

We were using the storage facility for a very, long time and I have no complaints. Would highly recommend it.

Santiago Conde  |  Overall Experience 
Rating:
5.0

Thanks For understanding GOD BLESS 👣

kevin frith davies  |  First Impressions 
Rating:
5.0

Joshua was amazing. Thank you so much for Excellent service

tinesha harmon  |  First Impressions 
Rating:
5.0

We used this facility as part of a UBox move. Everything went smoothly and we appreciate all the communication from Moving Help on delivery day. This is a great way to move a small amount of items.

Wendy Sedlacek  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff, prices are high

Nicholas Pagliai  |  Overall Experience 
Rating:
5.0

I would like to say that Santos and Jerome at the Rainier location went above and beyond to help me with access to my storage unit. They both deserve recognition for their great customer service!

Farida Bey  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful and accommodating to my last minute, unscheduled request to access my ubox. Both the store manager and assistant manager were awesome. Thank you!

casey wessels  |  Overall Experience 
Rating:
5.0

Josh Gardner was a lot like Shayla Pruitt he attended to my every need as far as storage as well as truck and trailer rental took very good care of me and I will rent from him again.

TC Enterprises Tom Trujillo  |  Overall Experience 
Rating:
5.0

Thank you

verdell hendrickson  |  First Impressions 
Rating:
5.0

People working here are wonderful and were accommodating. We had to rent a second unit because I have a lot of stuff and they helped us out!

Angela McCrosky  |  First Impressions 
Rating:
5.0

Friendly staff and great customer service, they really go out of their way to try to accommodate you and thoroughly explain the contract. Would highly recommend!

Martha Boughner  |  Overall Experience 
Rating:
5.0

Great experience for me!

Zhou Ren  |  Overall Experience 
Rating:
5.0

Josh and Linda have been very helpful.

Clayton Perszyk  |  Overall Experience 
Rating:
4.0

Great service

nilay Chheda  |  Overall Experience 
Rating:
2.0

This facility could not locate my ubox for 2 hrs even though uhaul confirmed they were supposed to have it. I called to speak with the manager about it but they never called me back. Distressing.

Liz Albl  |  Overall Experience 
Rating:
5.0

The staff here is fantastic. From the manager to the person who mops the floor, everyone is helpful and very accommodating. I would totally recommend them.

Billielee Ballard  |  Overall Experience 
Rating:
5.0

Every step of our U-Haul box was on time and as expected. Thank you.

WILLIAM ROGERS  |  Overall Experience 
Rating:
4.0

Staff is great. Parking sucks but they are working on it.

Harmonie Antones  |  Overall Experience 
Rating:
5.0

Good service

LORI ALVA  |  Reservation 
Rating:
4.0

They need to update their help desk. I called the location and the person on the phone told me the UBox hours were 9-8pm. I went there at 6:30. They told me the hours were 9-4. Extremely frustrating.

Sachin Agarwal  |  Overall Experience 
Rating:
4.0

Very friendly and accommodating

Lori Alva  |  Reservation 
Rating:
2.0

At the Government store in Mobile, AL, my reservation was not honored and when I was finally able to get my hitch installed, the mechanic forgot to put back my driver side taillight. Not happy.

anna sheffield  |  Reservation 
Rating:
4.0

My experience was fine and I will always use UHaul and recommend them to my friends. However, this particular location is insanely busy and the line was out the door every time I visited. Too hectic.

Jessica Frost  |  Overall Experience 
Rating:
1.0

BYE

Eric Rance  |  Overall Experience 
Rating:
4.0

NA

ERLINDA DAGDAG  |  Reservation 
Rating:
1.0

Long lines and disorganized service. No one told me that 24 hour notice was required so we went and stood in a long line to be informed that the forklift was broken. Service model broken.

KATRINA ZITNIK  |  Overall Experience 
Rating:
5.0

The staff at the Rainer location, especially the manager Linda, was incredibly helpful. We had a terrible experience with our Ubox (your corporate system sucks) but Linda was amazing and helpful!

Jacqueline Kutcher  |  Overall Experience 
Rating:
4.0

It would be great if you could access your storage locker later than 7pm. A lot of people don't get home from work during the week until 6:00pm or 6:30pm and can't make it before closing.

Daniel Benavides  |  Overall Experience 
Rating:
5.0

Woman who helped me went above and beyond trying to help figure out why my trailer wiring harness wasn’t working. Very helpful and very friendly!

BEN ARRINGTON  |  Overall Experience 
Rating:
5.0

The 3rd party delivery company was fantastic

Chris Kennedy  |  Overall Experience 
Rating:
4.0

Linda was proactive in contacting me to confirm details of my move and was able to coordinate with my moving company.

Elizabeth Stevens  |  Overall Experience 
Rating:
5.0

One item in my shipment arrived damaged. Otherwise everything was great - on-time, friendly service. I am still working with U-Haul to get a refund for one unused U-Box.

Michael Lewine  |  Overall Experience 
Rating:
3.0

Was told my U-box would arrive late It then arrived early and we we're not informed until 5 days later. The staff at the location was helpful but very slow. The bathroom was in a horrible state

Emily cieslewicz  |  Overall Experience 
Rating:
4.0

Especially happy it was free as I used UHaul for moving. This was really convenient. The staff were helpful and got the storage organized very quickly and efficiently.

Olivier Munn  |  Overall Experience 
Rating:
5.0

Very helpful and efficient!

Marena Cloud  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top