Comentarios de los clientes para U-Haul Moving & Storage of Quail Springs

Nothing at all very polite and fast thank you

Getting the reservation was easy. We've rented there in the past. My husband remembered from a past rental how helpful the office staff was. BUT, this time..... They sent us off in a truck with headlights so dim I even thought about leaning out the window and using my phone flashlight. That wasn't the biggest problem. The bigger problem is that the battery was shot and even though we never left any lights on or doors ajar and we used our car headlights for loading and unloading lights, the truck battery failed on us TWICE!!! The second time we were stranded was in a rough (ROUGH) part of town and we tried to get UHAUL to send someone to get us operational again but our plea for help over the "LIVE CHAT" option on the UHaul website went totally unanswered. I was scared and literally begging but got no response!!! NONE! I have a screen capture of that if you would like proof. When I told the check in guy what happened, his response was not an, "I'm so sorry that happened to you". It was a grunt! Did that make me feel like they regretted our horrible experience. NO!! Did it make me decide not to use UHaul in the future. YES!!! I have rented from UHaul many times in the past but you can sign me - - No longer a loyal UHaul Customer

Very happy with the convenience and service.

When you purchase moving help and they finish early you should be reimbursed for the tine unused or charged when job is completed.

Madison made the return process quick and easy!

Always great service and available trucks and supplies

Fast, friendly, and professional service to return equipment

Put the sign out for storage in the front and a trash can accessible

My only complaint was there was someone who was there almost daily with one of uhaul’s big truck unloading random junk. It wouldn’t have bothered me except that he took up so much of the loading/unloading dock.

n/a

Very friendly and helpful staff.

I can't believe how nice and helpful the guys were at u-haul. Always a great experience. In and out in just a few minutes.

You should create an expedited process for repeat customers. As someone that has rented many time in recent years, it often takes me longer inside than I need a trailer for. I would rent more often if not for the lengthy check in process. Last time I used online checkin, photos of DL everything and they repeated it upon my arrival anyway.

Keep doing what you're doing.

Your associate that helped me was very friendly and had an answer to every question I had. It was a great experience. I would like to do it again but every time I rent a trailer it involves me having to work too hard. Thank you all for doing a great job.

These guys were great. I got in and got out quick! Will use again

Put 7 way plugs on trailers. Please

Always great service!

Honestly my experience was perfect not sure how that could be improved???

Rented 6x12 trailer and later found nail in tire. Unfortunately, AFTER it was fully loaded reducing options! Called them, instructed me to bring back. It was near closing time and this team replaced the tire! Thanks!

I have rented I haul trucks for many years with out any issues. This last truck rental was a nightmare. The truck we rented was in bad condition the speedometer didn't work and the drivers window rattled so bad it drove me crazy. I have never rented a truck from haul that ride anywhere near so bad it was terrible it actually made my insides hurt and I only drove it about about 180 miles.😥

The ONLY thing I would suggest is really emphasize that customers purchase not only the accident insurance, but the Roadside Assistance for $5.You have my permission to use my story. After unloading items into my rather dark storage unit, I realized I had LOST the key to my rental van. After 2 hours of moving around everything I had just put in, dumping out my purse 3 times, crawling and feeling around on the storage unit's dirty floor as well as under the van, and crying unto I could hardly breathe, I gave in and called the U-Haul location. She gave me the 800 number for customer service. The agent I spoke with there who told me not to worry, I was covered and reminded me that I had purchased the roadside assistance insurance! Best $5 I've ever spent!

I did not receive my emailed receipt and was charged more than expected based on the minimal mileage that I drove? I would like a receipt emailed to me promptly...

Ryan is always very accommodating and helpful.

I didn't expect such quick service was fantastic . The gentleman that came up to help me was courteous knowledgeable and very nice

These people were so entirely rude. They shouldn't work with the public. I'll use Penske next time.

Always use this place for my needs. Excellent team!

everything went very well.

Easy in, easy out. An efficiently run shop. Friendly and very organized. Thanks

I had no problems at all

Your great just the way you are

The guy who helped us was great and knew what he was doing!!!

Great location and fantastic service!

Quick and easy

Everything was great. Excellent customer service!

I was very impressed with the help provided for trailer hookup and the streamlined process for returning the trailer. Very efficient relating to the customer.

On penn the fella first started talking about charging for mileage when on internet it clearly including 109 miles were included in truck rental THEN that same fella tells me my card won't be charged till the truck is turned in at my destination BUT at 8:00am pick up truck he tells me my card will be charged at that moment so had to change some things. Had everything figured out & what time I needed xx monies. Si my delayed my departure somewhat. BUT the fella at my truck pick up place on memorial was so nice & helpful, the other guy on penn was nice too but I was misinformed by him. Other than that it was good!

The staff is always very friendly and eager to assist. Keep up the good work!

The staff is always friendly and helpful. They have always given me the best customer service. Ryan and his staff are the best.

The employees at this location are extremely nice and helpful.

Pick up and drop off were quick and efficient. Well informed and courteous staff. Thanks U Haul!

Easy and fast everyone was friendly will try to use this center exclusively in the future

Management at this location must be doing something great to get excellent customer service all the time. Cheers!

KEEP UP THE GOOD WORK

Everett was very nice and helpful.

very good service

We were assigned the wrong storage. The new storage had some kind of temporary lock on it but we were not told it could easily be broken and get in. Wasted time walking several units back and forth to office.

Everything was great other than their phone customer service. I attempted to call this location 5 times before and during my reservation. Not one time did anyone answer the phone. Was on hold for 15 minutes ameach time before I hung up. Had to call the national number to talk with someone

Equipment was not there but 20 miles away. Will never use uhaul in okla. again!!!

LOWER (One-Way) PRICING!

Great Job!

Staff was very helpful!!!

Friendly employees. Appliance dolly was well maintained and clean.

Very happy with the staff at this location.

We had gone to put things in storage and they didn’t give us 24 hour access even tho the store was a 24 hour store.

Return was a breeze. Truck felt like it had no nada huhuh none shocks.

I dealt with the same person this time as last time, Nathan, and he was great again. The month of free storage when you rent a truck is real. Nathan was very helpful, good mixture if professional but friendly and easy going with all my questions.

UHaul has a variety of storage types and vehicle rentals. UHaul is also reasonably priced.

I did mark the hours Convienent however they should be open later on the weekend. We have used this location 3x because of the customer service. Thanks

The unit they gave me had a lock so I had to go back to take it off. Then I open it and there is a crate of dolly's in it. I got a card to turn off the alarm but there wasn’t an alarm system. Just unorganized. Also, I called earlier and reserved a unit and they said I didn’t have a reservation.

The van ran great, the auto transport was easy to set up and everyone I spoke with was helpful.

We only closed unit because we moved. This is a great place!

Great service

Margo was great working with. She is an asset to the U-Haul family. I wished everyone I came in contact with for this move from Florida to Oklahoma was as thoughtful and caring as Margo.

Representative was very helpful.

NATE IS ALWAYS EXCELLENT

It is probably the most beautiful storage facility I have ever used. Clean, well-lighted, and the staff provided outstanding service from day one!

Nice place! Will use again in the future. Staff is by far the best.

Margo was very helpful getting me a storage unit!

Very nice and courteous people at this location

I was satisfied.

I have done ALOT of business here. It is still one of the best Uhauls....I wish they would go back to the free 10*20 for those of uabthat are loyal

We have used the uhaul storage facility multiple times and have had no issues. Staff is friendly and always helpful if you need them. Great customer service

Thank you!

Great staff & they’re very helpful Ryan is a great manager that will help in any way. Instead of keeping your things they help you get them back if you missed a payment!

None

Rented a truck to complete a move-out. Then I find out the front sliding doors did not open. Forced to extend truck rental for second day thinking doors would be fixed. Nope! Two days, no door.

A bit expensive

The staff at Uhaul of Quail Springs is amazing! I've dealt with them on several different occasions in the last 8 months. Every time they are courteous and very friendly and very helpful.

I received very professional service, the representative was very knowledgeable and had very good customer service. I am very pleased, I will return if necessary. Thank you.

The employees were informative and made my move stress-free

On hand staff were extremely helpful.

Service was great

Service great

Storage facility was clean. The assistance of staff went well

Great service!

Keep up your great work job!

SO COMPLETE WITH THE SERVICE OF EMPLOYEE AND FOR U HAUL TREATMENT

Awesome so amazing

I would use this location again.

Very courteous, helpful and smiling

Easy - fast and friendly.

Everyone was extremely helpful and the rental/storage/recycling process could not have gone more smoothly.

*

Excellent service and staff!

The service was beyond my expectations, swift and professional. I highly recommend !

very good service, and very knowledgeable employees.

Personnel were both helpful - friendly and courteous. A malfunction of the computer caused us to make an additional trip to the facility. Employees did their best to make it a pleasant experience.

Service was professional, courteous, and efficient. Highly recommend

Friendly and helpful...

Received a free month with a Uhaul rental, much needed. Simple and easy staff to deal with.

I rented several units at this facility for the past 8 years. I was always happy with staff and their assistance whenever I had a problem. If I need a storage unit in the future, I would rent at this

Thank you for your help

We moved from Canada and rented a trailer and wasn't expecting a free locker for the month.

Ryan and his staff are great and helped ease stress during our move.

I had a storage space for 2 years at this location and rented trucks a few times as week. And, Ryan and his staff were very professional, quick to resolve any questions of issues, etc.

The dang alarm goes off all the time, even if you use your card and it acknowledges you. It is very clean and the staff is friendly.

Ryan and his staff reserved a storage unit on short notice and even provided a 2nd unit the day of the move when we realized we had more stuff than we thought. This was the easiest part of our move.

The staff there was very friendly and professional. Facility is clean, and plenty of room to navigate the large truck around.

Excellent service. I can recommend to everyone.

Great service!!

Switched trucks for their convince due to needing service. The truck stunk of cigarette smoke. Truck hadn’t been cleaned. Ashes, sticky, & wrappers everywhere. Drop off 16 miles away closer 3 miles

There is many iother storage places, including one branded U-haul, closer to where I needed, but Quial Springs was chosen because they have elevator in their environmentally controled storage that has

Friendly, professional, & knowledgeable. Thanks

Very nice people, clean facility and excellent service.

Would rent a unit here again.

had storage space for 5 years, convenient online pay, never any issues, helpful staff, clean and cool environment for my valued items.

Great experience! Very helpful staff!!

Satisfied with the service at this location.

Awesome experience

None

everyone was helpful

We rented a climate controlled unit. The facility was kept neat and clean. No problems with the unit. Friendly staff.

I had outside unit several years and never a problem. The secure card entry system works great. I’ve had climate control unit also in the past and they provide carts to move stuff to the dock, A++

Great climate contolled facility.

Thank You !

Great experience

Ryan has a good team. The layers is security attracted us to use the facility to store sensitive records until they could be destroyed.

Very friendly and helpful!

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