Customer Reviews for U-Haul Moving & Storage of Quail Springs

6,152 comentarios

721 W Memorial Rd   Oklahoma City, OK 73114
(Btwn Western & Santa Fe 1/4 mile East of Western)

(405) 751-2525

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(405) 751-2525

721 W Memorial Rd
Oklahoma City, OK 73114
(Btwn Western & Santa Fe 1/4 mile East of Western)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MARY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chance P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

EDWARD C. 
Clasificación:
5.0

Everyone was always helpful and knowledgeable about my needs and wants. Will be back when I need your service.

bobby w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gayle L.  |  Overall Experience 
Clasificación:
5.0

Ryan and his crew are fabulous!!!!!!!!!!!!! Only location i'll use!!!!!!!

RONALD H. 
Clasificación:
5.0

Great customer service and smooth process. A+

STEVEN O. 
Clasificación:
5.0

very professional and quick

Richard L. 
Clasificación:
5.0

Customer service rep was excellent!

TERESA M. 
Clasificación:
5.0

Speed up the reservation process, while I didn't have to wait... Before my transaction was complete, there were five people waiting in line for my process to wrap up.

LEMUEL T. 
Clasificación:
5.0

I can't think of anything to improve upon. Employees were courteous and effectiveâ€"- The 2 best things in customer service.

Lisa R. 
Clasificación:
5.0

Great service, no problems with truck. Will be coming back. Will recommend to others.

JAMES B. 
Clasificación:
5.0

Ryan and his team are top notch. They always took care of anything I needed.

Austin V.  |  Overall Experience 
Clasificación:
5.0

Give Ryan Gibson a raise. It is so cool to see someone you know each time. We rent trucks three-four times a year. He is always so nice and professional. dc

Dudley C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINICA L. 
Clasificación:
5.0

Great ladies in the office, big help

amber w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH W. 
Clasificación:
1.0

El cliente no dejó un comentario.

KIANA A. 
Clasificación:
4.0

Very friendly staff member behind the counter.

ALFRED S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard A.  |  Overall Experience 
Clasificación:
5.0

The staff was friendly and helpful. They got me what I needed quickly. It was very fast getting out and back in.

CASEY B. 
Clasificación:
1.0

Truck was dirty and smelled really bad! Replacement truck wasn't much better!

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Priscillia S. 
Clasificación:
5.0

The lady that assisted me was super!

BRUCE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WADE T. 
Clasificación:
5.0

Everything was great! Employees were personal and efficient! Great job!

MATTHEW N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ives E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Priscillia S.  |  First Impressions 
Clasificación:
4.0

The girl who checked me in when I returned needs some training. She said “you need to fold these blankets up or I'm going to charge you $20”. That's the only thing she said to me. The only thing. and she then disappeared leaving the truck running and door open and me standing in the back folding blankets. Nowhere did I read that I needed to fold blankets. Nor did anyone tell me ahead of time that needed to fold blankets.

ROBERT E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce T. 
Clasificación:
5.0

You guys did a great job. All the ladies are very helpful work hard and know what they're doing. Candace was my first contact and she was great all the way through the process. I've rented every U-Haul I've ever used since I've been in Oklahoma City from this location. They are the best. PS easy and easy out at the location. Bill

BILLY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R.  |  First Impressions 
Clasificación:
3.0

The check-in process takes way too long. Far too long. Had to do stuff I've never had to before. Was a bit annoying.

Zach D. 
Clasificación:
4.0

Old trailer with no tongue Jack and had lots of old mulch in the trailer from the previous user.

BLAKE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALISHA G. 
Clasificación:
5.0

Someone happen to be there after hours and helped with my issue.

Jacquelyn B. 
Clasificación:
5.0

Nothing everything was great customer service was excellent

DONTA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS H. 
Clasificación:
3.0

I filled up the gas tank before returning truck and estimated to get to proper level I received truck at. The lady said I was one tick below what I received it at and proceeded to charge me $9 extra. I did my best to estimate as was instructed and felt like I was just being nickel and dimed. Next time give me the truck on full so there's no confusion

Brandon B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela S.  |  Overall Experience 
Clasificación:
5.0

Good experience. They were quick to check me in and everyone was friendly.

DEBORAH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRAXTON B. 
Clasificación:
5.0

They were courteous and professional! My truck was pulled upfront amd the air conditioner was running and the truck was already cooled when we got in!

Shonda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

HELEN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew H. 
Clasificación:
5.0

It was great over all. I wouldn't change any thing.

Daniel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMMY A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICA S. 
Clasificación:
5.0

The woman at the front desk was very helpful in checking me in. Uhaul changed my location due to truck availability to this location and I had purchased 3 mattress covers that were at the previous location and I was planning to pick up at the same time as my rental. She went ahead and provided them to me so I didn't have to make another trip. Very helpful! I was on my way in about 20 minutes and everything went great with my move. ¡Gracias!

Kevin J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Scott G.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry V. 
Clasificación:
5.0

Don't change a thing.

PHILLIP S. 
Clasificación:
5.0

El cliente no dejó un comentario.

D ANDREA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA F. 
Clasificación:
5.0

Great customer service. Staff is veer friendly. Definitely recommend!

Tori C.  |  Overall Experience 
Clasificación:
5.0

Excellent service, great customer care

Ronald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph A. 
Clasificación:
3.0

Self check-out worked well.

RYAN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B.  |  First Impressions 
Clasificación:
3.0

The equipment was clean but not so sure about well maintained. It has clearly been a while since it saw snow exterior love.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Haoyun X. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIRLEY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDSAY R. 
Clasificación:
3.0

Training needed

ISAAC R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

james s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DUANIA R. 
Clasificación:
5.0

Excellent service they were very helpful .....great customer help

DELORES L. 
Clasificación:
5.0

Danise and Vida are the best. Excellent service !!

roberto W. 
Clasificación:
5.0

Nada

EVELINE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

KURT R.  |  Overall Experience 
Clasificación:
3.0

Black man was very nice but the woman in the office was rude and without customer relations skills. On that visit all I needed was 2 boxes but she couldn't help she was too busy! Black man was very helpful and accommodating.

BRANDON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEGAN J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deanna M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOAN JANELL W. 
Clasificación:
4.0

The truck seemed to be having a transmission problem.

Deanna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sydney L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMIAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GANG W. 
Clasificación:
5.0

This location is excellent. I got professional, courteous service from the counter rep and person who prepared the truck. Every facet of rental was explained, even though I read nearly all of it prior to rental.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
3.0

Upon returning, Vida attempted to charge me around 80 dollars even though I had already paid the correct amount of 40. Also, during pickup and drop off she was very rude and unfriendly. This made it an unpleasant experience and we will not be returning.

AMY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLOTTE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALIA M. 
Clasificación:
5.0

Carol took time to show me my new space and to demonstrate how to activate and deactivate the alarm on my unit. Very friendly staff, a pleasure to work with.

Tim M.  |  First Impressions 
Clasificación:
5.0

Explain that payment is not just twenty nine dollars but has other billing like gas and insurance, etc.

BETTY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

janet R. 
Clasificación:
5.0

They were very helpful and professional

Samantha B.  |  First Impressions 
Clasificación:
5.0

Great service…

JAMES M. 
Clasificación:
5.0

Very professional and super friendly! They like being able to help you.

Lyndon A. 
Clasificación:
5.0

We have used this U-Haul location many times and they NEVER disappoint. The employees are well-trained, professional and courteous. Highly recommend!

RUSSELL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER R. 
Clasificación:
5.0

The woman who helped me was so nice and professional. I actually went to another location first and the guy there told me they didn't have the trailer I needed but he was very helpful and told me the best way to find one. I have used UHual at several locations but this location is always great.

Donovan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN A. 
Clasificación:
5.0

Can was very dirty and every time we started said tire pressure low and check oil

DEBORAH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROL MARTIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
4.0

Had problems with the online check in. The online process couldn't detect my location even though location services is activated on my phone. Asked me to scan location bar code by the key box, but an employee told me there wasn't a scan code and I would have to be checked in inside. Other than that, the rental process was fine.

ROBERT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meg O.  |  First Impressions 
Clasificación:
5.0

Excellent customer service. Jumped through hoops to get me my equipment! Equipment was clean and worked well. Will definitely rent here again!

Ray W. 
Clasificación:
5.0

Very professional ! Friendly and quick to get you in and out. My favorite uhaul and i live 1 hour away.

Bobby L. 
Clasificación:
5.0

We needed a truck for a local move and to pick up some garage sale finds. The check in and return was very easy and the staff at this location was very helpful. There is a convenient gas station close by and access was easy. ¡Gracias!

JILLCARROLL W. 
Clasificación:
5.0

this u-haul take of business Thank you

DEAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAYE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
2.0

With only 2 employees working the place was busy with customers. It took longer then expected to return the trailer. DON'T RENT ONEWAY IF YOU CAN HELP IT. I have rented many times this year and always have returned the equipment back to the place of rental.

Raymond S. 
Clasificación:
5.0

El cliente no dejó un comentario.

London S. 
Clasificación:
5.0

Nice Crew

Eveline G.  |  First Impressions 
Clasificación:
4.0

I used this facility for over seven years. Fantastic customer service. I would give this a five-star rating if my unit had been accessible after hours.

ANDREA R.  |  Overall Experience 
Clasificación:
5.0

Everyone is always nice never had any problems

Honeycomb M.  |  Overall Experience 
Clasificación:
5.0

Very nice facility. Friendly and helpful staff. Seems secure and was very clean.

Mark P.  |  First Impressions 
Clasificación:
5.0

Everything went fine, she took the time to give me an excellent orientation to facility, checked card access, etc. it was nice having a "refresher orientation" as a return customer. I have rented storage from this location several times in past 20 years and never disappointed.

DONNIE J.  |  First Impressions 
Clasificación:
5.0

Incredibly good experience at this location. Staff was helpful and quick. A year well spent!

lyiam g.  |  Overall Experience 
Clasificación:
5.0

It does need more parking. So hard sometimes to get to my storage

Jeff P.  |  Overall Experience 
Clasificación:
5.0

Only bad thing is phone number listed is corporate and you can't talk to on site person. UHaul doesn't know true open storage units, I reserved 4 other sites before and they were full. When your 400miles away and UHaul recommends a storage unit and you get there and its full and have drive loaded all over town to find open storage is very bad.

BRENT S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Natasha W.  |  First Impressions 
Clasificación:
5.0

Great

paul w.  |  First Impressions 
Clasificación:
5.0

A bit pricey but overall excellent

DAVID S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Avery C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vera S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard A.  |  First Impressions 
Clasificación:
5.0

Staff was absolutely amazing. They were friendly and very helpful.

Kimberlyn W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey G.  |  First Impressions 
Clasificación:
5.0

Excellent customer service experience! Jill Redo-Joseph

jill j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

diamond m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PENPRAPHA W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan F.  |  First Impressions 
Clasificación:
4.0

We dropped off storage items before 10 and access to the storage facility doors were a little confusing. We started to move items in after finally gaining access. We accidentally let the doors close and it was a little after 10pm and when I swiped my access card to get back in the display said something like it was after hours and access denied! I thought it was supposed to be 24hr access? Maybe I'm wrong? Just wanted to let you know.. other than that the place is nice and the equipment is in good shape and the people are friendly

Brian M.  |  First Impressions 
Clasificación:
5.0

Just started pre moving in and so far im super excited for how easy it is.

Layla D.  |  First Impressions 
Clasificación:
5.0

Great customer service!!! I had an issue with my bank card causing a late fee, but, the staff here helped me out. Much appreciated!!!

JOHN L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROL P.  |  First Impressions 
Clasificación:
5.0

great service

Ralph D.  |  First Impressions 
Clasificación:
2.0

Units reserved on website we’re not available.

James H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal H.  |  First Impressions 
Clasificación:
5.0

Very nice

Honeycomb M.  |  First Impressions 
Clasificación:
4.0

A confirmation screen said, 'A complimentary lock will be left inside the unit...' There was no lock. I left only a few items inside the unit, unlocked. There has been poor roads because of weather, and I've yet to return with more items. But thanks for the super easy online setup!

Neil P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Chantay H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alyssa s.  |  First Impressions 
Clasificación:
5.0

Ryan is always very accommodating and helpful.

norman g.  |  First Impressions 
Clasificación:
5.0

I did mark the hours Convienent however they should be open later on the weekend. We have used this location 3x because of the customer service. Gracias

Kim I.  |  First Impressions 
Clasificación:
5.0

Margo was very helpful getting me a storage unit!

Jon F.  |  First Impressions 
Clasificación:
5.0

I received very professional service, the representative was very knowledgeable and had very good customer service. I am very pleased, I will return if necessary. Gracias.

Alice S.  |  First Impressions 
Clasificación:
5.0

Great service!

Steven A.  |  First Impressions 
Clasificación:
5.0

Easy - fast and friendly.

Sami n.  |  First Impressions 
Clasificación:
4.0

Personnel were both helpful - friendly and courteous. A malfunction of the computer caused us to make an additional trip to the facility. Employees did their best to make it a pleasant experience.

Leo P.  |  First Impressions 
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