Customer Reviews for U-Haul Moving & Storage of Provo River

626 reviews

1380 N State St   Provo, UT 84604
(Right across the Street from the Deseret Industries on State St)

(801) 373-1013

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(801) 373-1013

1380 N State St
Provo, UT 84604
(Right across the Street from the Deseret Industries on State St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Windshield wipers were old and ineffective. The wiper just smeared the water and dust across the window making it difficult to see. Battery died after 15-20 min of the light on in the back. Had to be jumped. When returning, web app would not work, so I could not complete the after hours drop off. Called customer support, left number for call back. System called me back about 10-15 min later but then put me back in the queue. Waited 10 min and n queue. No one came on. Hung up snd called back in snd waited in queue again, no answer. Dropped off keys. I was charged an additional $20. Please refund me at least the $20. Please refund additional portion of the cost due to faulty windshield wipers and battery. Kirk

Kirk S. 
Rating:
5.0

Provo,,, well done great job! Friendly service,,,

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

Diane N.  |  Overall Experience 
Rating:
1.0

Moved in on the first of September and moved out the 30th of November but was still billed for December even though I moved out before my stuff was even in there for a day. When I asked if I could be refunded I was told no. They even told me that they lacked the technical capabilities to refund a card which is a flat out lie. Be careful renting a space here. In fact, just rent somewhere else where ethical business practices are followed.

Jacob L.  |  Overall Experience 
Rating:
5.0

The manager was great to work with!

Kelly C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lyle H. 
Rating:
5.0

I still have my smaller space with you. Thank you!!!

HOPE G.  |  Overall Experience 
Rating:
3.0

There is minimal parking space for customers' cars or for returning trucks.

Norman S. 
Rating:
5.0

She was super nice to us she has a perfect costumer service ♥️♥️♥️ She deserves a raise $$$ Provo stores is just the best are first tiene renting with you guys and we hade the best experience,,,, Orem store there workers are super rude and don't care on helping there costumers ,,, I hade a really bad experience at orem location the one by 1600 n ,, with the black guy super rude

DANIEL V. 
Rating:
5.0

Customer did not leave a comment.

MARLON B. 
Rating:
5.0

The staff were knowledgeable, helpful & friendly.

JANIS W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DENNIS B. 
Rating:
1.0

I didn't want insurance on my rental. I originally tried doing everything contactless online but for some reason I did the reservation just fine at home, but had issues accessing it once I showed up the the Uhual location to pick up the keys. We were greeted by Destinee Murphy outside who said she could just help us, which I appreciated. After reviewing my bill after we dropped the truck off, I noticed that I was charged for CDW coverage for $10. I was never asked about this by her or anyone in person before we rented our truck. I did have this option online, but denied adding this coverage. If this is the insurance that I had originally selected online that I didn't want - then I would expect a refund for it. Poor experience - don't charge your customers for some additional service with out asking them if they want it first.

HAL N. 
Rating:
5.0

Great staff.

John S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

julia c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DERK P. 
Rating:
5.0

Sydney was an exceptional individual to work with. Got my storage shed assigned and when it turned out that the shed had a lock on it (for some reason) she got it taken care of lickety-split. The decision to make her manager was well-advised.

Brandon R.  |  First Impressions 
Rating:
5.0

We had a fantastic clerk helping us out today! She was super helpful and had a great attitude! Very good experience overall:)

KEITH D. 
Rating:
5.0

Thank you for your help

Maria H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JON M.  |  First Impressions 
Rating:
1.0

Horrible. Nobody told us that a trailer was stolen while ours was there. Our padlock was cut off and left on the ground. Our doors to our trailer were left open during rainstorms and still no one told us that it had been messed with.

EMILEE JOYCE M.  |  Overall Experience 
Rating:
1.0

The customer service was lacking. The quoted price didn't account for hidden fees and the advertised price is misleading.

DANIEL L. 
Rating:
4.0

Customer did not leave a comment.

KARA J. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Ryder W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

juan P. 
Rating:
4.0

Customer did not leave a comment.

Jeremy B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PHILLIP H. 
Rating:
2.0

I paid extra to have a furniture dolly, and I asked the person working to double check that it was in the truck. They said they did, but when I arrived at the place I was moving, there was no furniture dolly but I still got charged for it.

BRITTAN W. 
Rating:
5.0

Super easy process to rent a unit and very easy to cancel once finished with it

Clark P.  |  Overall Experience 
Rating:
5.0

Excellent service as always. Sydney is a great manager. Always friendly, helpful and accommodating!

JOY M. 
Rating:
3.0

I had been a long time customer that went thru many different associates there I had inquired on cost for an RV spot and had no problem with it Yet when I ask for a spot for an RV I'm told it must be registered , licensed and insured which was never part of the vehicle storage requirements I know that hardly any if any at all of the vehicles out back are licenced So I cleaned out my unit and found a cheaper place for storing my RV which I will use as my unit for now Doubt I will be back again any time in the future 5 to 7 managers come and gone in my time there and I get treated like a bulb off the streets No thanks

Robert J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher S.  |  Overall Experience 
Rating:
4.0

I didn't like that I had to get out of the car to swipe the code for the gate to open I was hoping to punch a coat without getting out of the car and the gate was open then I find out I had to buy a $50 remote. Other places you just punch a code and get in so that was a negative for me thank you

Bru n.  |  First Impressions 
Rating:
5.0

All staff and manager were always friendly and helpful.

Joe M.  |  Overall Experience 
Rating:
2.0

The whole process was a pain. The location we got the empty Ubox from did not provide a cover to the Ubox. Since it was raining we were really worried our items would get wet. We ended up having to use our own tarp to cover the box until we delivered the fully packed box back to Uhaul. Next, the Ubox was a week late to arrive after shipping. U-haul claims they will refund you $50/day if the shipment is late but they are dragging their feet on this (of course) and I can't seems to get ahold of anyone in customer service since the wait is always over an hour on the phone. Last, when I went to pick up my Ubox after it had been shipped, the workers had put my single Ubox on a double trailer which was too heavy for my car to tow even though I specifically told Uhaul what car I was going to use to to tow with. They were going to make me rent one of their trucks but I luckily found a friend with a truck I could use. And then after all the things Uhaul has done to make the Ubox late to arrive, they tried to charge me for a second month of rent on the Ubox even though it was their fault the shipping was late! In summary, U-haul is unorganized, poorly managed, and an all-around pain to work with. It's a miracle our stuff arrived without damage.

Morgan R. 
Rating:
4.0

Customer did not leave a comment.

Nathan E.  |  Overall Experience 
Rating:
5.0

One staff member only for most of the time I was there. It worked out but.it was nicer when there were two people in there helping me and other customers

DOLLY W. 
Rating:
4.0

Customer did not leave a comment.

DENTON J C.  |  Overall Experience 
Rating:
5.0

Easy Pick-up

Joseph A. 
Rating:
4.0

Customer did not leave a comment.

AMANDA B. 
Rating:
3.0

I was Not Told about a three day grace period when I checked in . This month I was 6 days late and got a 10 dollar fine . I can see being a week or more late . But 6 days is just plain greedy . I tried to set up automatic payments when we checked in and they couldn't do it . And told me to come back and do it later. The workers there are NOT well trained or professional. If you have no other option, go here . Otherwise , keep looking……

Penelope B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wayne H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kellie E. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Summer H. 
Rating:
5.0

Customer did not leave a comment.

Alex A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Alisa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna B.  |  Overall Experience 
Rating:
5.0

Such great employees

JACQUELINE S. 
Rating:
5.0

Customer did not leave a comment.

JARED W. 
Rating:
4.0

Customer did not leave a comment.

Jared N.  |  First Impressions 
Rating:
3.0

The experience would have been excellent, except there was no one in the office when we arrived. The doors were open, but no one was at the desk we had to wait for about ten minutes. No apology.

DAVID P. 
Rating:
5.0

This U-Haul location is amazing! I appreciated the assistance that Destinee and Sydney provided me; they were very understanding and friendly. I highly recommend this location, especially if looking for storage.

DYLAN S. 
Rating:
5.0

Customer did not leave a comment.

GWEN W. 
Rating:
5.0

Customer did not leave a comment.

Seunguk H. 
Rating:
5.0

Customer did not leave a comment.

Clark P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gino B. 
Rating:
4.0

Customer did not leave a comment.

KARL M. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Easy to get and I was able to return the same day paid 75 for 4:30-6:30 pm

WILSON M. 
Rating:
5.0

Customer did not leave a comment.

TREVOR SCOTT H. 
Rating:
3.0

Parking and pickup situation was a little tight

Michael M. 
Rating:
5.0

The picture-taking part on the mobile app froze up when I tried to capture the odometer after my trip. I tried calling customer support, which put me on endless hold until I found out how to take picture through the website on mobile (which somehow works when the app doesn't). The people at this lication were great, but your mobile app needs work.

SIMON S. 
Rating:
5.0

Excellent service as always!

Joy M. 
Rating:
1.0

I rented my moving van at 12:19pm on 08-02-2021. I paid for two days of rental and two days worth of insurance. I was told that if I turned it in in 1 day instead of keeping it for two days that there would be some daily credit refunded. My appointment to unload on 08-03-21 was at 9 am. It took longer than anticipated but I was able to finish unloading the truck at 11:45. I hurried to the uhaul drop off location on state street. I turned in the keys to the guy working the counter at 12:14 pm. 5 minutes before the first 24 hours was up. After leaving the location my wife encouraged me to call the office and make sure that they were aware of my less than 24 hr rental. The call to the local office was transferred to corporate where I was told that the call was expected to be answered in 43 minutes. Not the local offices fault but still annoying. I know the discount is only 35-50 dollars. I know I should have made the guy behind the counter aware of my time. But I assumed he would inpput my correct arrival time into the uhaul system. When I received the final bill it said the vehicle check in time was after 5 pm. Not the accurate 12:14 arrival time. For a 35-50 dollar discount I am not willing to wait 43 minutes on hold. It is what it is. Sorry for the 1 star rating. I already feel bad about it. But the truth is the truth

Brent O. 
Rating:
5.0

Customer service was amazing. Phenomenal!!

RICHARD P. 
Rating:
4.0

I wish the rates were lower.

TREYDEN D. 
Rating:
5.0

Absolutely Amazing staff very friendly and very helpful.

LESLIE M. 
Rating:
5.0

Customer did not leave a comment.

Hughey H. 
Rating:
5.0

Nothing really. Maybe an audio upgrade? (Just joking)

CLIFF R. 
Rating:
4.0

Customer did not leave a comment.

Brian C.  |  First Impressions 
Rating:
5.0

I have used U-Haul services for more than 15 years and I have always received excellent service!

Isidro G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kathryn C. 
Rating:
4.0

Good experience overall Just wish they did a little more dusting and sweeping near the units

LORINDA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Cory H.  |  First Impressions 
Rating:
5.0

I'm loving your new management you have a great crew there. And thank you for their service it was top of the line.

JONATHAN J. 
Rating:
5.0

Worked out really well

James K. 
Rating:
5.0

I was helped by Sydney, she was very friendly and helpful! I'd highly recommend this place!

John H.  |  First Impressions 
Rating:
5.0

I am happy with Uhaul.

CLAUDIA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIRK W. 
Rating:
3.0

Even though it wasn't busy the clerk didn't really seem to want to help

Karl G. 
Rating:
5.0

Customer did not leave a comment.

APENISA T. 
Rating:
5.0

really appreciated the woman who helped us. she was kind, personable, and super helpful. really appreciate her fast efficient and thorough service.

ETADOMINICK I. 
Rating:
5.0

Everything was great

JOYCE K. 
Rating:
4.0

When your told that they would credit back the mileage that you did not use make sure that happens.

Terry J. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
3.0

way much more expensive than I thought

LINGZHONG W. 
Rating:
5.0

Everything is fine.

Amir K. 
Rating:
5.0

Customer did not leave a comment.

Andy V. 
Rating:
5.0

Customer did not leave a comment.

HENRY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JARED W. 
Rating:
4.0

Customer did not leave a comment.

Jose G. 
Rating:
4.0

Customer did not leave a comment.

Anthony P.  |  First Impressions 
Rating:
5.0

U-Haul Corporate seems to have a LOT of IT systems issues. Online ordering, mobile pickup, mobile turn-in all failed during the period 22-24 may 2021; in-store POS system failed 22 May (but skilled store manager found a clever workaround to allow sale)

Daniel M. 
Rating:
5.0

Sydney and the kid that helped me check out were both great!

SEAN B. 
Rating:
3.0

We were told the gas tank had to be returned full. The tank wasn't full when we got it and we ended up paying for $43 worth of gas even though we only drove the truck 32 miles and they told us there was nothing they could do about it. The employees are not to blame, it is 100% a greedy corporate system that screwed us over and stole from us. Uhaul as a company should be ashamed.

SUSANNAH L. 
Rating:
4.0

Only one person was there. Had to wait a long time to get help. But he was super nice. There are rugs covering cracks in the floor. There is a pretty big difference on either side of the crack. I almost fell and twisted my ankle due to the crack. The flooring should be addressed.

AMANDA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colton F.  |  Online Move In 
Rating:
5.0

Sydney was helpful and friendly.

Jeremy Z.  |  First Impressions 
Rating:
5.0

Hakeem was wonderful to work with us. Great personality and very helpful.

Joe M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sal G.  |  First Impressions 
Rating:
1.0

I rented a 15 foot box truck, and had to drive a distance to pick up a certain amount of materials that I could not fit inside of the box truck because the box is nowhere near 15 feet. It's a 12 foot box and that stupid little moms attic does not make it a 15 foot truck justifiably. When I returned the truck the lady didn't even care that it's screwed me over and was unable to pick up all of my materials. I would've appreciated a discount of some kind because of the trouble.

Steven H. 
Rating:
3.0

Sydney and the guy she was training, did GREAT! Easy to talk to, friendly, etc. So grateful for them!

SYDNIE C. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
4.0

Everyone I dealt with was great. I unfortunately had a7 hour wait before I could pick up the van I had reserved bc the renter before me didn't get it back on time. There was nothing Uhaul could do about that but I think bc of the HUGE inconvenience on me I should have received a discount for my troubles in having to readjust my schedule because of the delay. That didn't happen though.

HEIDI V. 
Rating:
5.0

Always helpful, well run establishment

JOY M. 
Rating:
4.0

Customer did not leave a comment.

Paige S. 
Rating:
5.0

Customer did not leave a comment.

Owen L. 
Rating:
4.0

We were very disappointed with the total cost. We had the van for only three hours and it ended up costing over $90 for a 19.99 van. Not cool. Feels deceptive.

MARK C. 
Rating:
5.0

The lady working the front desk on April 25th was an absolute delight. Helpful, efficient, and attentive. She made the rental process quick and simple. No complaints either about the truck and return process

MICHELLE L. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

Jacob P. 
Rating:
2.0

I was given a smaller sized locker than I reserved online which was frustrating. I needed to get that switched because there was no way my stuff would fit into the smaller locker. The person working there was able to switch it without any problems but I am not sure why I wasn't just given what I reserved. When I made the reservation online it said that I was eligible for the first month free for using uhaul previously. When I checked in at the office the person said that he couldn't see that discount and that I needed to pay for the first month. Again frustrating because what I was told online making the reservation was different than what I was told in person in the office.

Coy J.  |  First Impressions 
Rating:
3.0

Nothing really. It was just right in the middle of the city. No easy freeway access. Not much they can do about that.

TONI M. 
Rating:
5.0

Customer did not leave a comment.

ROSALIN W. 
Rating:
2.0

Have backup servers or better protocol when servers go down.

Haulsey L. 
Rating:
5.0

Customer did not leave a comment.

Joshua K. 
Rating:
5.0

Customer did not leave a comment.

BRENT M. 
Rating:
5.0

Customer did not leave a comment.

JERRY G. 
Rating:
5.0

While overall everything was great, I was dismayed at what felt a little like deception since in BIG BOLD letters the price was shown as $19.95 with some small print tell of some extra additional charges. All together it was around $35 which is quite a bit more than $19.95. Now I knew that it would be, but it seems deceptive and I get annoyed when an unrealistic low price is advertised boldly and is not really close to what the real price will be.

LEE W. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

employees are helpful, friendly, and knowledgable

JOY M. 
Rating:
5.0

Customer did not leave a comment.

DARIN A. 
Rating:
5.0

Location was great and fast and very helpful but I would recommend that the rep go home when sick especially in a day and age where there is a problem with a epidemic and the said rep needs to either wear gloves or have sanitizer on hand constantly due to coughing and a runny nose. It did concern me and proper steps should always be taken.

CAMRON S. 
Rating:
5.0

Customer did not leave a comment.

Joy M. 
Rating:
4.0

Customer did not leave a comment.

JUDY T. 
Rating:
5.0

They were very efficient in getting the paperwork completed and on the road quickly. Thanks

Joe M. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
5.0

Customer did not leave a comment.

Benjamin K. 
Rating:
3.0

The truck I rented had Trouble getting started The ignition wouldn't work all the time I reported it and they were aware of it and hadn't fixed it

Colleen J. 
Rating:
4.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Teresa S. 
Rating:
4.0

Customer did not leave a comment.

JAYSON M. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
3.0

Start the truck before my arrival so the windshield is defrosted! Spent too much time doing so myself and had to use my own scraper

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Sherrell Q. 
Rating:
5.0

Customer did not leave a comment.

Adam M.  |  First Impressions 
Rating:
1.0

I hope you can offer free hinges

Baichuan L. 
Rating:
5.0

Customer did not leave a comment.

Yesenia V. 
Rating:
4.0

No lock in the unit. Staff was helpful though. I would like to mention that when looking for your number online, it was a bit of a challenge. I had to find your number to call the desk for a lock and it was a pain trying to find the correct storage unit online even though I was standing right there in the very place I needed the number for. On one sign it says Lockbox (which I looked up online and couldn't locate) and on the other it is U-Haul. Confusing.

Laurie L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Aubrey H.  |  Online Move In 
Rating:
5.0

Ian - if I recall his name correctly -- was exceedingly helpful and friendly. I am very appreciative.

Ralph H.  |  First Impressions 
Rating:
4.0

I was treated so good. Great rates. Awesome service. I would definitely recommend to friends

Renne B.  |  First Impressions 
Rating:
5.0

The people are really nice and helpful

Adela R.  |  First Impressions 
Rating:
4.0

Had to delay truck return by 2 days and was met with only understanding and professionalism. Office crew went above and beyond to accommodate our needs and re-assure the next renter.

Heidi T.  |  First Impressions 
No reviews have been submitted for this location.

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