Customer Reviews for U-Haul Moving & Storage of Prescott

7,585 comentarios

2122 Hwy 69   Prescott, AZ 86301
(Cross Streets: On Hwy 69 between Prescott Lakes PKWY and Yavpe Connector)

(928) 776-4805

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(928) 776-4805

2122 Hwy 69
Prescott, AZ 86301
(Cross Streets: On Hwy 69 between Prescott Lakes PKWY and Yavpe Connector)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Don/t make us fill out the online information especially since it was lost

Gary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann A. 
Clasificación:
5.0

Excellent service they changed a tire for me too.

Jill S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy S. 
Clasificación:
5.0

Both picking up and returning were painless, quick experiences. Truck ran great. Scott was polite and made the return a breeze.

Laurie W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Madelyn E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adrian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
5.0

I love it .the people work with me when I had to change my date. Had no problem with them. Very nice people tanks

RAMIRO R. 
Clasificación:
3.0

I returned the truck and trailer and got a printed receipt. The next day the manager called and asked when I'd be returning the truck and trailer. Not sure what's wrong with their systems but they didn't even know that I'd returned it the day before. A bit concerning...

Brent B. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve G. 
Clasificación:
5.0

The truck had not been washed very well as there were bug remnants all over the windshield. And the inside cab area needed to be wiped down. The truck operated excellent 

William T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JR R. 
Clasificación:
5.0

This location was completely "on it" for return of equipment. I was quickly greeted by an employee, whom unnhitched the trailer, asked me how it worked. I told him it was awesome, and that everything worked as it should. I then asked if I needed to go inside for anything, and he said no, I'll check you out myself. Big thanks U Haul of Prescott

Daniel O. 
Clasificación:
4.0

Vehicle was given to us dirty. The inside was very dirty and not wiped down. Obviously not disinfected. Expected better!

James I. 
Clasificación:
5.0

Overall good. The windshield was covered in bugs and the steering wheel was sticky. Everything else was great.

Michael B. 
Clasificación:
5.0

Nada

Donald A. 
Clasificación:
5.0

Scott was very courteous & professional in checking me in & attaching the trailer.

Thomas S. 
Clasificación:
5.0

Right as I pulled up they confirmed who I was and started getting everything setup took maybe 3 minutes. Very good.

Andrew S. 
Clasificación:
5.0

Equipment was Okay. Friendly and efficient staff!

Ron K. 
Clasificación:
5.0

Friendly and professional.

Karen R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karl A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALex S. 
Clasificación:
5.0

Your parking lot needs to be expanded, other than that it was easy peasy. Gracias

Colleen F. 
Clasificación:
5.0

Keep up the great work!!!!

Steve L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rory B. 
Clasificación:
5.0

The crew went out of their way to make sure I had the right equipment and understood how to use it. Picking up and returning went smoothly, definitely will use them again! Gracias

eric S. 
Clasificación:
4.0

Back was dirty and windshields was dirty and gas tank was not full to start. Should have been full. People very friendly

Jim K. 
Clasificación:
5.0

We've gone over 2 miles and asked to pay us $2. It was a smooth transaction. He double checked if the gas is filled up and the truck is good.

Alice P. 
Clasificación:
5.0

Always professional

Jamie M. 
Clasificación:
5.0

easy & quick check in check out process, loved it

Doug B. 
Clasificación:
5.0

Everyone that I met was friendly and helpful, the people in Prescott and in St. Louis. Thank you for your help.

Danny W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Ellen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

mary C. 
Clasificación:
5.0

Great staff !

Len N. 
Clasificación:
5.0

Get vehicles with cruise control

Todd F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott E. 
Clasificación:
5.0

Nothing!! Everything was great

Ron V. 
Clasificación:
5.0

Very friendly employees

Donald A. 
Clasificación:
5.0

Great experience!

Austin C. 
Clasificación:
5.0

The team was great here.

David S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ken W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy O. 
Clasificación:
5.0

The only "complaint" ... the trucks driver door was "very wind noisy". We drove the truck about 300 miles around 60-70mph ... could hardly hear the radio. Otherwise, very good experience (again).

Paul E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Crystal K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lee G. 
Clasificación:
1.0

I showed up to pick up my uhaul at 5am, usually when picking up that early the equipment is near the front of the building. However I had to hunt for several minutes and then I could barely get in the uhauls were packed so tightly together. I was pissed

RICHARD M. 
Clasificación:
5.0

The only thing that I was a little disappointed about was that we where charged for mileage. I understand you have to make your money back for the maintenance of the truck but there should be an option where you get unlimited miles for a certain price for short moves. Or maybe offer a set price for a mileage range. Other than that this was great. We where enable yo get all of the big stuff to our new home.

Kate P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian P. 
Clasificación:
3.0

El cliente no dejó un comentario.

cornelius V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley S. 
Clasificación:
5.0

Keep doing what you are doing. It is imoressive.

Virginia D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Krzysztof Kris T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry Y. 
Clasificación:
5.0

Employee (Isaiah?) was great! Very fast, friendly and helpful. Truck was very clean and in great condition. Very nice UHaul location!

WILLIAM DALE H. 
Clasificación:
1.0

I didn't want the insurance they added it anyways. I was 2 hrs late returning the uhaul and I was charged for 2 days but they wouldn't let me keep it for the xtra day. $120 dollars turned into $192 to move for 1 day and I didn't have the xtra money for that. If there was another moving vehicle company in my area I would use them going forward. Horrible experience.

Richard S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nolan L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brenna R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
4.0

El cliente no dejó un comentario.

dona R. 
Clasificación:
4.0

I have rented the same equipment (a trailer and a appliance dolly) in the past and never had any issues, this time the dolly that was given to me was extremely tweaked, I did not notice it until I arrived home, then I had to make the journey back across town to exchange it, the exchange was easy and simple but then replacement dolly had to have the wheels lubricated (by me) when I got it home, they barely moved, someone needs to inspect the equipment more thoroughly before it leaves the yard, the dolly that was tweaked was not usable and probably not repairable, it needs to be scrapped. I am a retired construction worker who is very familiar with this type of equipment.

Tom F. 
Clasificación:
5.0

I have used this location for rentals and storage. This location has always been on top of things, friendly, helpful, and accommodating to my needs. The only misinformation I received from Uhaul is when I called the 800 number.

Renee L. 
Clasificación:
5.0

Great service. Friendly. Helpful

FREDERIC N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelly C. 
Clasificación:
5.0

Ditto above

ANTHONY B. 
Clasificación:
5.0

No issues like I had in Lynnwood, Wa. when my reserved 26' truck was given away.

Bruce R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent C. 
Clasificación:
4.0

El cliente no dejó un comentario.

tim H. 
Clasificación:
5.0

Fast, efficient.

William J. 
Clasificación:
4.0

The staff was great, quick, friendly, and efficient. The truck was clean but needed some minor repairs such as the passenger door handle didn't work, the brakes made a strong metal and metal sound. Overall good experience. it was a breeze to return it. The location is out of your control, but I must say it is hard that you cannot turn left into the U-haul, or make a left when you come out. I wish they had another traffic arrangement. ¡Gracias!

Harry K. 
Clasificación:
5.0

This location is the best in the Prescott Area.

Barbara Z. 
Clasificación:
5.0

Professional & efficient. 👍

EDWARD G. 
Clasificación:
5.0

Nice staff

MICHAEL F. 
Clasificación:
5.0

Customer service is top-notch! Thank you!

Margaret K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary K. 
Clasificación:
5.0

You were awesome, especially the last girl I spoke with on the phone. She was amazing. This move was not planned. I had to leave a violent situation and all of you were so accommodating! Gracias.

REBECCA B. 
Clasificación:
5.0

Very friendly employees, would definitely rent there again

Brian A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
5.0

Great customer service by Cameron. The transaction process was handled very professionally.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leroy G. 
Clasificación:
5.0

Easy

Mike B. 
Clasificación:
5.0

Not much, they were great. Saturday am pick up, they were very busy and handled it all pretty well. They told me the drop off location was open 8am to 5 pm.

Steven B. 
Clasificación:
5.0

Great customer service. Quick & easy experience.

Gretchen P. 
Clasificación:
5.0

Nothing to comment here. Very easy process and the young man helping me was enthusiastic about providing help! A nice deviation from the “norm” these days.

Randall R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica B. 
Clasificación:
5.0

Scott is THE MAN. We were nervous and had a lot of questions. He took care of every little detail for us and helped us feel a lot better about traveling so far east. Thank you Scott!

William M. 
Clasificación:
5.0

The staff in Prescott are awesome to work with! Great guys to get you on your way! ¡Gracias!

William C. 
Clasificación:
4.0

Tail gate on the truck, utility wouldn't open, caused rearrangement but the guys were good and helped out.

Patricia F. 
Clasificación:
4.0

The only problem I had with this location is that when I returned the trailer I was asked if I wanted a prineted copy or email of my receipt, I haven't received the email copy yet and that's disappointing. I'm going to call them and see what happened. I've checked my spam folder and it's not there either.

Julio M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julia B. 
Clasificación:
3.0

Inspect the vehicles and trailers for lights that don't work before handing off to customer.

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARJORIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia P. 
Clasificación:
5.0

N/C

Virginia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwendolyn L.  |  First Impressions 
Clasificación:
5.0

All was good

Dave S.  |  Overall Experience 
Clasificación:
3.0

Sometimes office staff was rude or refused to help. Other times needed assistance unlocking unit and had to wait extended time and one time the gentleman couldn't find keys and I had to wait 48hours to get something out that was supposed to be time sensitive.

Shawn S.  |  Overall Experience 
Clasificación:
5.0

Well thought out and clean

William S.  |  Online Move In 
Clasificación:
2.0

The employees are TERRIFIC! but the process was horrible. We had a GUARANTEED reservation but when we arrived, our unit wasn't available resulting in renting a very small unit. The small unit didn't accommodate all of our household effects and forcing items into the small unit resulted in massive breakage and loss. UHaul should NOT guarantee units that aren't available. At least all of the employees were kind and helpful.

Virginia A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

John C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie M.  |  First Impressions 
Clasificación:
5.0

Very helpful and pleasant. Nice people.

louanna k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas b.  |  First Impressions 
Clasificación:
5.0

Very Friendly and helpful staff

Pamela M.  |  First Impressions 
Clasificación:
5.0

We've already referred several people to your storage facilities. Things were always clean and staff was helpful and congenial.

Phil S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Osvaldo V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Philip D.  |  Overall Experience 
Clasificación:
4.0

Really need to clear out the back end! Hardly any room to pick up or drop off. Too many uhauls stored back there! Also a lot of ice and snow. Fall hazard!

Kerry S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jaramyel a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

eric f.  |  First Impressions 
Clasificación:
4.0

The only problem we had was access to park a trailer to get to our storage unit. Several times we had to come back later because we could not park our trailer near the facility.

edgar w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

janaina S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

william m.  |  Overall Experience 
Clasificación:
3.0

Storage itself is great (clean, dry and secure) but its location is not necessarily convenient. Instead of sitting on a large open area, this storage facility has multiple floors and seats against a tall hill. Icy slopes in the winter make its access a bit tricky. A large elevator and various carts are, however, helpful for moving things in and out of storage. The staff is very helpful and if it wasn't for the location itself, I would highly recommend this location.

Helene P.  |  Overall Experience 
Clasificación:
5.0

The staff is great, the location is great. In general this is a great place to store some belongings, rent a truck. Whatever it is they seem to have a solution. Thanks a million U.H.

CHRIS O.  |  Overall Experience 
Clasificación:
5.0

Excellent facility! Easy secure access. Will definitely recommend to friends.

Karen L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

erica s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor L.  |  Overall Experience 
Clasificación:
5.0

Scott was outstanding in communicating details related to the storage unit and the rental transaction. He was friendly, knowledgeable, and definitely went above and beyond what was expected to assist me in obtaining what I was seeking. Scott clearly demonstrated that he truly cares about the customers' needs and finding creative solutions to fit their needs. Gracias.

Thomas L.  |  First Impressions 
Clasificación:
5.0

Clearer instructions for using the pin pad and what it's used for might be nice. The guys at front desk helped though

David F.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Blake S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael m.  |  Overall Experience 
Clasificación:
5.0

Very helpful and courteous.

Daniel V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRONE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAROD K.  |  Overall Experience 
Clasificación:
1.0

Getting the unit was a disaster. We reserved online, had a moving truck on the way. Had a contract number and when we got there they said " oh that's actually not available " despite the fact we had a full size moving truck on the way and nowhere to put things . Which is how we got the smaller unit. Amazingly about 20 minutes later, our big unit we had reserved was miraculously available again. When we went to move out of the unit, It says there will be a $50 fee to have the locks cut. Which is fine because in the move I misplaced the keys. I get a call from a lady at the storage place saying that WE have to have the arrangement to get the lock cut. Which means we had to be there. I never got the credit we were promised for enrolling in automatic withdrawal. When we were there, there were two other people with the same issues of reserving online, and coming in to nothing available. I wouldn't ever use this place again because of the stress it caused.

Riley T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIELA C.  |  Overall Experience 
Clasificación:
1.0

My son and I were locked out of the storage facility with our things on the loading dock in the cold. No way in and no one to help. This is not a dispute but an experience.

Ali M.  |  First Impressions 
Clasificación:
5.0

I have used this U haul store multiple times. The store and storage units are well maintained, staff is helpful and, pleasant.

Karen H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Don E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON L.  |  First Impressions 
Clasificación:
5.0

Couldn't ask for more....excellent

William B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MERLE W.  |  Overall Experience 
Clasificación:
5.0

No problems.

elizabeth P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JAY M.  |  First Impressions 
Clasificación:
3.0

I was supposed to have the first floor because I reserved it and then when I showed up, they gave it away. That was the only problem I had, upstairs is a harder access for me

Joshua B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Pamela G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kerry S.  |  First Impressions 
Clasificación:
5.0

Amazing

Bonnie H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn L.  |  First Impressions 
Clasificación:
5.0

Very understanding very clean patient everything's good and the guy up front don't know anything for sure I want to make sure I don't want to say name I don't know but I think Damien but if not I will make it clear who was later very very good I like him very helpful

Amygrace S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SABRINA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jefferey R.  |  First Impressions 
Clasificación:
4.0

Adrian and Penny were both very helpful & friendly.

Jeffery A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary S.  |  Overall Experience 
Clasificación:
5.0

KJ was very polite and helpful with my move out. Other staff members were always courteous when I came into contact.

carin d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David B.  |  Overall Experience 
Clasificación:
5.0

I've been using Prescott Uhaul for years. They do a great job. Manager KJ is solid. Thanks. Nate

NATHAN H.  |  Overall Experience 
Clasificación:
1.0

Your website overbooks storage unit, so I almost rented a truck and brought my items to a full facility with no where to go and potential extra truck costs. Get it together and stop scamming people into using you.

Stephanie C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Angela H.  |  Overall Experience 
Clasificación:
2.0

You suck stop tring to draw from my checking Acct

Michael N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S.  |  Overall Experience 
Clasificación:
5.0

Adrian was very helpful thank you

GABRIELA C.  |  First Impressions 
Clasificación:
5.0

My time there was very good thank you

JOHN B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rex S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SAVANNAH L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

richard m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Renee L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ED J.  |  Overall Experience 
Clasificación:
5.0

Owner KJ and his team were excellent and very helpful.

Michael G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

debra h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry N.  |  Online Move In 
Clasificación:
4.0

Would have been nice to get instruction on the code pad from an employee instead of from another customer.

Linda B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gene M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F.  |  First Impressions 
Clasificación:
5.0

I never had an issue with the storage unit I had for 4 years. The location is very busy and they could definitely use some more staff. Other than that, all good experiences. I only closed my unit because I no longer needed to store anything.

Christina W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

linda a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry L.  |  Overall Experience 
Clasificación:
2.0

I didn’t get a receipt for the trailer I returned

Ralph Y.  |  Online Move In 
Clasificación:
5.0

KJ is the best! Very, very helpful.

Mike E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rex S.  |  Overall Experience 
Clasificación:
1.0

I had reservation f pi r a 5x10 unit on Thursday. I was promised a ground floor and from the night prior to the next day they gave my unit to s ok someone else. I went around and around with them and stull still did not get what was promised to me. I was not happy about it and by the time i left The store I was i tears. Was not a good experience and I am not happy about any of it.

julianna d.  |  Overall Experience 
Clasificación:
4.0

Very difficult to get anyone to answer the phones, otherwise once you get inside the people were friendly and everything went smoothly.

BENJAMIN D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David F.  |  Overall Experience 
Clasificación:
5.0

Thank you! KJ Weishuhn was a Pro, super helpful and got me stored locally in Prescott. The EZ Trailer hook-up and the EZ Storage, with NO HASSLES was very cool, and welcome in this day and age. GO UHAUL!!

CHRIS O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CAROL W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TOWANA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TOWANA B.  |  Overall Experience 
Clasificación:
5.0

This is a large, busy, climate controlled facility with adequate dock space for loading and unloading. Check-in and check-out was smooth and efficient. All the staff we encountered were very helpful and knowledgable. Considering we moved an entire new home furnishings out of storage, it was a positive experience with this U-Haul. I would absolutely use U-Haul and this Prescott facility again.

MARC H.  |  Overall Experience 
Clasificación:
5.0

The gentleman I spoke with on the phone (KJ I believe) was most helpful and super to deal with. He was also very knowledgeable of the system. Excellent experience!

Marissa O.  |  First Impressions 
Clasificación:
3.0

My unit was FULL of rodent droppings when I cleared it out for my move. Obviously, "climate controlled " didn't help with rats!

Jana H.  |  Overall Experience 
Clasificación:
1.0

U-Haul sees its customers as a revenue source and absolutely nothing more. Would you recommend using almost anyone else for storage.

RON D.  |  Overall Experience 
Clasificación:
5.0

K J and his team were extremely helpful. Corporate really needs to work on website in the area of reservations. Why overbook rentals? Only frustrates customer. Your team at location is the only reason I'm doing business with U-haul.

Kenneth H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

JAROD K.  |  First Impressions 
Clasificación:
5.0

Other than that ALARM!! Every 7 minutes it's very loud and for older and younger people it scares the heck out of them would love to see it fixed. It has been an issue before I started renting!

Brandon C.  |  Overall Experience 
Clasificación:
5.0

Na

DAVID B.  |  Overall Experience 
Clasificación:
5.0

All Went Well

frank m.  |  First Impressions 
Clasificación:
4.0

Manager very helpful & accommodating.

karen e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kira M.  |  First Impressions 
Clasificación:
5.0

It is a nice gesture that you include a lock with the rental. Thank you for that!

Russell B.  |  First Impressions 
Clasificación:
5.0

Great job KJ keep up the good work.

David F.  |  First Impressions 
Clasificación:
5.0

Great overall experience Dylan was courteous and helped us transition nicely. Started out upset with your company but left willing to return to conduct business. Overall unit and storage facility was nice and well maintained. Only recommendation I have is wish there was a little more room to maneuver the trucks near the loading docks.

shantel s.  |  First Impressions 
Clasificación:
5.0

Great help to me with all the information given A1 staff especially Zack

dona b.  |  First Impressions 
Clasificación:
3.0

Access for loading unloading not acceptable. Uhaul trailers , boxes blocking driveway access. No room to pull trailer to unload or load. Alarm system going off on several trips to storage unit. Unsettling.

Doyle P.  |  Overall Experience 
Clasificación:
4.0

My above average rating is based on my in-person experience, however I must also relate the apparent "loss" of my climate-controlled storage unit reservation which was, to say the least, most inconvenient. KJ, the manager, was at a loss to explain this incident, apologized, and tried his best to help provide (non-climate controlled unfortunately) storage. I'd recommend close monitoring of your "reservations", with frequent personal phone calls to the manager of the actual facility that you're dealing with, NOT some U-Haul reservation agent (likely in another state).

Gene M.  |  First Impressions 
Clasificación:
4.0

The property is small and traffic flow is an issue.

CHERYL D.  |  Overall Experience 
Clasificación:
4.0

Long wait times in prescott az

Rhonda D.  |  First Impressions 
Clasificación:
1.0

I reserved 2 climate controlled 10x15x9 storage units. I was very excited when they became available because this place is always full. I loaded up the UHaul truck and drove 2 hours to Prescott to put everything into storage. I arrived only to be told that they did not have my units anymore. I asked if they could see my reservation and they said yes. I asked what I did wrong that the units were not actually reserved for me and they said I did nothing wrong, someone just rented them out from under me. I said I needed the units as I had a full truck sitting in the parking lot. They said there was nothing they could do. They had 2 small units available, but only 1 was climate controlled. I didn't really have a choice, so I took the 2 units. I asked that the cost be reduced as I would be paying more for these 2 smaller units than I would have for the 10x15x9 climate controlled unit. They said only the manager could do that. I asked to leave a note to have him call me. They said they could not do that. I asked if my name could be put down to get the next 10x15x9 climate controlled unit that became available and they said they could not do that either. They basically did not care that they gave away the units I had reserved and now won't make it right by combining the cost of the 2 smaller units into the price of the larger unit. If you send an email to the one provided on the electronic receipt (937024_GM@UHaul.com) it comes back as undeliverable. I got another e-mail from a business card for the manager and have e-mailed him (KJ) and have not heard anything back yet. When you call the local number, it rolls right to the corporate UHaul service center. They will not handle the situation either. It must be handled locally. I am still short one unit and do not have faith that if I reserve one when it becomes available it will actually be there for me to use. Very poor customer service. The customer service person was nice, but could not do anything for me and did not offer any help to make it right. This place is always sold out, so I guess they figure they don't really need the extra business. Very disappointing. They tell you to contact the local U-Haul Storage Facility and try to resolve any disputes before leaving feedback, but they make that almost impossible to do. The e-mail they provide in their correspondence does not work and the local number rolls to corporate. Only by actually going to the facility was I able to get a different e-mail for the manager, but he did not respond. I hate leaving negative reviews, but I just can't seem to get anywhere with this situation by no fault of my own.

KAREN P.  |  First Impressions 
Clasificación:
4.0

The locals were great. The 800 number, scheduling .. etc, they NEED help .

ANTHONY M F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James L.  |  Overall Experience 
Clasificación:
5.0

Thank you Penny and Manager at Prescott UHaul.

Kay D.  |  Online Move In 
Clasificación:
4.0

Alarm triggered everytime I bidiyrd and opened my unit. Addressed it a few times with office sndcwas toldnoys being worked on. Hard to understand why it was never resolved over a months time. Other than that everything was outstanding

Cheryl N.  |  Overall Experience 
Clasificación:
5.0

KJ was very helpful!

Brandon C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel J.  |  First Impressions 
Clasificación:
5.0

Everyone there is super professional and always very helpful

SEAN S.  |  First Impressions 
Clasificación:
4.0

Door code didn't work again for second storage unit. It is unclear how to make the code work from the online email. The key pad displays a not checked in message even though I paid online and had unit ready for move in email confirmation.

Lawrence D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

rebekah t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra M.  |  Overall Experience 
Clasificación:
5.0

Professional and helpful staff.

DEAN P.  |  First Impressions 
Clasificación:
5.0

Everything went well from obtaining the unit to closing it.

Dorothy V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keri H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela L.  |  Overall Experience 
Clasificación:
5.0

Everything has been quick and helpful. We just rented a third unit, and are planning to use the U Boxes on our move in the next month or two.

Pamela P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD M.  |  Overall Experience 
Clasificación:
5.0

This is definitely the cleanest storage facility we've seen. In the three years we had a unit, we never had any issues with this facility. Also, I want to thank Scott for going above & beyond in customer service upon our move-out.

Cheryl S.  |  Overall Experience 
Clasificación:
5.0

Was a simple process, happy it all happened without having to go through the office so was completely contactless. When I did go to the office on an unrelated matter, the office staff was great and helpful. About as simple, painless, and efficient as possible and great clean facility.

James J.  |  Online Move In 
Clasificación:
5.0

I've rented at this location several times. I love it. It's clean and safe and handy. They have carts and a gradual loading dock with height options. Security cameras everywhere. Huge elevator.

Tonia F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

William B.  |  Online Move In 
Clasificación:
3.0

My access code does not work , went in to office was told it was corrected , still does not work continue to get ‘ not checked in’ error Larry Davis 9087211853

larry d.  |  Online Move In 
Clasificación:
5.0

KJ Adrian Heidi Everybody are worthy of this excellent review! Have used virtually all of U-Haul services, equipment, etc. for more than 10 years. They remain consistent with providing excellence in customer service. WELL DONE!

helen b.  |  Overall Experience 
Clasificación:
5.0

The managers at this store are super helpful and professional.

Loriann R.  |  Overall Experience 
Clasificación:
5.0

Rented from the prescott store on more than one occasion and we're always pleased. This time, we rented an inside unit and were very happy with that. Also, thank you for the very nice and clean bathroom. That matters. 

Jennifer w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mayla S.  |  Online Move In 
Clasificación:
3.0

The loading dock, elevator and storage area was crowded at times. It is hard to reach staff by phone for questions. General manager was extremely rude during one encounter when asked about keeping the truck an additional day. I was receiving conflicting information from staff.

BRANDON S.  |  Overall Experience 
Clasificación:
4.0

Manager was excellent associates not so much on the family side but manager deserves a raise Especially after what we went through on a traveler he made the pain not so bad

TRAVIS W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Donald B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

John T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debroah B.  |  First Impressions 
Clasificación:
5.0

Very helpful team

Sonia L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Overall M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M.  |  Overall Experience 
Clasificación:
5.0

All terms and usage conditions fully explained, And the staff were very helpful. A positive experience.

David S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James D.  |  First Impressions 
Clasificación:
2.0

I filled the tank to where it was prior to using the truck. I was told everything was good then charged $30 without even being told.

Melinda C.  |  Overall Experience 
Clasificación:
5.0

Our dealings with this particular U-Haul office were the only positive ones we had with this move. They did what they said, had what they said they would have and were helpful at all times.

SETH T.  |  Overall Experience 
Clasificación:
5.0

Excelente

CHRISTINE D.  |  Overall Experience 
Clasificación:
4.0

We were not able to get the size that we wished we had however the staff was very helpful and did everything they could to meet our needs.

richard m.  |  First Impressions 
Clasificación:
5.0

Whoever helped us was a wonderful young man. The young Hispanic, very handsome...can't remember the name. Polite and efficient.

Jennifer R.  |  First Impressions 
Clasificación:
4.0

only problem I had. someone cut my lock and replaced it with another lock. no one knows why. and I always paid my bill. so they cut off the lock and gave me a new one.

LARRY C.  |  Overall Experience 
Clasificación:
4.0

Unit we rented had green tie that could not be removed without cutter, but told it's easily ripped open. Unit had no lock inside as promised.

Chris P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M.  |  Overall Experience 
Clasificación:
5.0

Most graceful and very professional staff. Your over all U-haul business will be called again. Thx.

Richard B.  |  Online Move In 
Clasificación:
4.0

Bathroom was very dirty with this virus going around. You should keep your bathrooms cleaner

edna a f.  |  First Impressions 
Clasificación:
5.0

Always clean and convenient to get in and out of. Courteous staff and well maintained. Felt totally secure at all times.

stephen g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeannine F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SUSAN W.  |  Overall Experience 
Clasificación:
5.0

awesome gentleman who helped us get set up, registered, etc.!!!! You should do everything you can to keep and reward this guy as his customer service skills were perfect!!!!!!

Jeff P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori G.  |  Overall Experience 
Clasificación:
5.0

My only comment: That Every UHAUL "non-dealer" is never staffed right there is always a line and never enough staff members to handle all of the needs. Additionally, I had a problem with my rental and the "factory" store was not able to help me it cost me an additional 4-hours to wait for roadside. Rediculous if I stop at a Factory Uhaul for service - it should be there!

James R.  |  Online Move In 
Clasificación:
5.0

Manager K.J. was super friendly and helpful. Very knowledgeable as well. Accommodated all of our needs.

Justin A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TOM C.  |  Overall Experience 
Clasificación:
4.0

Parking is an issue. Had to park down hill with rental trucks to get to office .

Doyle P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

dale e.  |  Overall Experience 
Clasificación:
3.0

The staff were very slow in the store.

Gail C.  |  Overall Experience 
Clasificación:
2.0

The ONLY reason I am extremely dissatisfied with UHaul now is because you have given my email address to third party solicitors!! I am requesting that you stop whatever action you have taken that has caused me to receive UNsolicited email advertising from insurance companies, concealed carry certificate businesses and many others. Those businesses give no way to unsubscribe, the unsubscribe link is redirected through UHAul, meaning you are profiting. Stop this now

OCEAN R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristie F.  |  First Impressions 
Clasificación:
5.0

KJ is awesome to work with....best ever!

ROGER D.  |  First Impressions 
Clasificación:
5.0

Top notch customer service and support throughout my entire stay and use of services at this facility. I would 100% highly recommend this location to anyone looking to store their household goods or in need of any rental equipment.

Renny R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MIchael B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth K.  |  Overall Experience 
Clasificación:
5.0

KJ is always so helpful and willing to go above and beyond what is necessary . He and his staff are wonderful to work with.

Cathy G.  |  First Impressions 
Clasificación:
4.0

they did not refund the week i feel i deserve since i moved out a week before my month was over.

Julia A.  |  Overall Experience 
Clasificación:
3.0

SERIOUSLY, THE BATHROOM ON THE STORAGE UNIT LEVEL IS ABSOLUTELY DISGUSTING. SOME OF THE EMPLOYEES ARE FRIENDLY AND HELPFUL HOWEVER THERE ARE NEGATIVE ASSOCIATES AS WELL AND SEEMS TO HAVE A STAFFING ISSUE. ALSO, THEY NEVER ANSWER THE PHONE WHEN YOU TRY TO CALL. AND WHILE IVE BEEN IN THERE I HAVE LITERALLY HEARD AN EMPLOYEE TELL ANOTHER EMPLOYEE THAT THEY ARENT ANSWERING THE PHONES TODAY BECAUSE SOMEONE CALLED IN SICK. THEN THE LAST TIME I NEEDED ASSISTANCE I TRIED CALLING AND NO ANSWER IT WOULD RING AND RING AND RING, I LITERALLY HAD TO DRIVE DOWN THERE TO GET ASSISTANCE, I CLEARED OUT MY UNIT AND CLOSED MY ACCT THERE THAT VERY SAME DAY.

Shawna M.  |  Overall Experience 
Clasificación:
5.0

this was very easy.

Terry L.  |  First Impressions 
Clasificación:
4.0

The employees are very helpful and friendly. I feel like management should look at better staffing for peak times as the employees are too few to handle the volume of service needed.

Cindy G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA T.  |  First Impressions 
Clasificación:
5.0

Guy where fast and friendly thank you

MARK D.  |  Overall Experience 
Clasificación:
5.0

Great Place Everyone was very helpful!

Dustin E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P.  |  Online Move In 
Clasificación:
5.0

I was a little concerned because when I first called I was told there were no units available and when I called back 10 minutes later to see if I could go on a waiting list I was told that there was a unit available which I rented. So some staff are not bothering to look on the computer maybe?

Gail C.  |  First Impressions 
Clasificación:
5.0

It was very quick and simple to get a storage unit and it is very clean and even came with a free lock.

Blake W.  |  First Impressions 
Clasificación:
5.0

Manager worked with us as we were struggling to fit all our stuff in one unit. Very helpful and friendly staff.

PATRICIA M.  |  Overall Experience 
Clasificación:
1.0

had reserved a unit 2 weeks in advance. Moving from a different state to AZ. Was supposed to have a 1st floor unit. I called the day before to confirm and all was good until I got there. They gave my reserved unit to someone else and also charged me for the first month after I had confirmation that my first month was supposed to be free. I contacted corporate and all they told me was to contact the store. Not a pleasant experience at all

Debra D.  |  First Impressions 
Clasificación:
5.0

KJ- the manager goes above and beyond to make sure the customer is well taken care of and all their needs are met. 5 stars for management !

Cathy G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandee S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra W.  |  Overall Experience 
Clasificación:
5.0

Super helpful! Got us a second storage unit when all our stuff wasn't fitting into just one! We would be stuck in a bind if it wasn't for their help.

PATRICIA M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TOWANA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia O.  |  First Impressions 
Clasificación:
1.0

The space was fine. Appreciated that is was clean, safe and not too hot/cold. Had ongoing issues dealing with the administrative side of the biz... not returning calls/emails, bookkeeping errors, poor customer service. I am relieved to no longer have to deal with the corporate entity or local manager. Incredibly frustrating and stressful. No way to run a business.

Miriam C.  |  Overall Experience 
Clasificación:
2.0

I went to my storage unit after I got a call about a flooding. I went to my storage unit which was fine. I let them know. However a week later, I went back to the unit, my key didn't open the lock. When I went to the desk, I found out they broke into my locker to check on it. They said the insurance company wanted to see if there was any damage. No one thought to tell me. They actually broke into my unit without my permission. This is unacceptable. I will never store at uhaul again. PLUS, they didn't even think they had done anything wrong.

Patricia H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BILL S.  |  First Impressions 
Clasificación:
5.0

Bryan the manager is wonderful to have working there. I'm sure he increases your revenue there. He is will liked by his staff and trains them well in providing quality service making sure your indivisible needs are met. The place is very and well maintained - Penny works very hard to keep your facility clean and organized. I Will recommend them widely in the community for people who need your service. Thanks to all for a great storage experience!

Joan N.  |  Overall Experience 
Clasificación:
5.0

Clean facility and nice workers. Sometimes it's a cluster f&$@ in the office but they are nice and knowledgeable.

Stephen F.  |  Overall Experience 
Clasificación:
4.0

Everything was great except having to wait for my unit to be ready after being told it was available, and the office had to reset my access code before it finally would work. Amiable and caring staff, plus extremely clean, well lit, and inviting facility. I highly recommend this business!

Monte C.  |  First Impressions 
Clasificación:
5.0

We had a bit of a problem when I found out the morning of my move-in an 18 wheeler could not access the property to get to my storage locker. This was after confirming twice with UHaul staff that an 18 Wheeler could drive on the property and use the loading dock and freight elevator to get my items to the fourth floor.The U-Haul manager went out of his way to troubleshoot what we could do with the truck and determined the best plan was to find another storage provider that had access for this large of a truck. He turned a bad situation into a positive experience for us even at the loss of my business. I also received a refund for the prepaid storage locker the same day which is pretty swift for a large business.

Marla B.  |  Online Move In 
Clasificación:
2.0

El cliente no dejó un comentario.

Joe Z.  |  Overall Experience 
Clasificación:
5.0

Brian and Danny are TOP NOTCH Customer Service for Uhaul

Mary T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave C.  |  Overall Experience 
Clasificación:
5.0

I was very pleased with this location. The storage facility was well maintained and the staff were always helpful and friendly. I will use this facility again in the future. Thank you for everything!

Lauri o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter C.  |  First Impressions 
Clasificación:
5.0

keep up the good work

William B.  |  First Impressions 
Clasificación:
1.0

They lost my whole storage unit

Keaton T.  |  Overall Experience 
Clasificación:
5.0

Thank you for going the extra mile

Ana R.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly

Terry T.  |  First Impressions 
Clasificación:
5.0

All the people working at the Prescott location were the BEST!! "KJ" is, and was always very helpful, professional and kind!! I will continue to rent from uhaul as a result of my experience! Thank you! Markus Mellinger

MARK M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Royal arthur L.  |  Overall Experience 
Clasificación:
5.0

Bueno

Keaton T.  |  First Impressions 
Clasificación:
5.0

Scott in the Prescott office was amazing, filled with kindness and smiles. Helped calm my nerves, was looking for a storage unit & was informed first month was free do to move across country. Staff w.

Lenene T.  |  First Impressions 
Clasificación:
5.0

Great service, clean facility. Very helpful staff.

Kenny V.  |  First Impressions 
Clasificación:
5.0

Wonderful experience. Multiple elevators would have been nice.

Bryan L.  |  Overall Experience 
Clasificación:
5.0

Excellent service

Arlene K.  |  Overall Experience 
Clasificación:
5.0

We had an exceptionally good experience using this facility. The staff were very helpful. We would highly recommend.

Adriana F.  |  Overall Experience 
Clasificación:
1.0

Very dangerous experience! Lights NOT working, chain dragging, throwing sparks. Police officer escorted me to nearest Uhal to fix. Took 3 hours! People could have been hurt or killed! Inexcusable!!!

Phyllis S.  |  First Impressions 
Clasificación:
4.0

Clerk was friendly and welcoming... Loading dock was a little chaotic but am told it was busier than usual. However, there is a lot of furniture sitting just inside glass doors..

Royal arthur L.  |  First Impressions 
Clasificación:
5.0

A little expensive for a storage locker but worth it given my situation

RAY P.  |  Overall Experience 
Clasificación:
5.0

A little pricey but wonderful in all ways that a storage location should be.

holly e.  |  Overall Experience 
Clasificación:
5.0

I have had a storage unit in Prescott for 5 yrs plus. Scott is the BEST! Very professional!

LEISA R.  |  Overall Experience 
Clasificación:
5.0

With my reservation through the call center a very disappointing result ( they failed to reserve an actual storage unit, they just recorded my reservation) Daniel helped resolve the problem A+

DENNIS H.  |  First Impressions 
Clasificación:
5.0

the best customer service

jim h.  |  Overall Experience 
Clasificación:
5.0

The crew was on time, worked hard, and took care that all items were secured and arrived I damaged. Good job.

James R.  |  First Impressions 
Clasificación:
4.0

Good place.

Karla C.  |  Overall Experience 
Clasificación:
5.0

I had a really positive experience. The gentleman who helped me was very professional and guided me through everything I needed to complete my rental.

Pamela C.  |  First Impressions 
Clasificación:
5.0

Everything moved smoothly from the phone reservation to opening the unit and testing the lock. Young lady at facility was especially cordial and knowledgeable. She made the process pleasant for me.

MERLE W.  |  First Impressions 
Clasificación:
5.0

The U-Haul staff was outstanding!

Tom G.  |  Overall Experience 
Clasificación:
4.0

My only complaint is the cost it was super expensive to start with and then they raised the price on me.

Jacob A.  |  Overall Experience 
Clasificación:
5.0

Moved out on November 7 2019. Turned in my key card and checkout was simple and courteous. Gracias

Michael G.  |  Overall Experience 
Clasificación:
5.0

Extremely busy location. The owners were on hand and worked just as hard for the customers as their employees. Highly recommended and will definately use again

Chrissy T.  |  First Impressions 
Clasificación:
5.0

Greatly appreciate having a local storage unit while I was looking for an apartment. Uhaul was very convenient. Great staff .

Danny B.  |  Overall Experience 
Clasificación:
5.0

Friendly, helpful employees

Patrice A.  |  First Impressions 
Clasificación:
5.0

Excellent, friendly, courteous, establishment very clean and organized.

David B.  |  First Impressions 
Clasificación:
5.0

Everyone was friendly and accomodating. A very positive experience.

MIchael B.  |  First Impressions 
Clasificación:
5.0

I am in appreciation of the excellent service I received It is nice to know that some company's still offer excellent service.

Larry M.  |  First Impressions 
Clasificación:
5.0

An obvious error was made in my situation where my storage unit rental was deleted from your system. Appropriate action was taken and we are back on track. I extend thank yous to Jim and Natalee.

SANDRA O.  |  First Impressions 
Clasificación:
1.0

They overcharged me for a month and wouldn’t fix it because it was “too much paperwork” when I was checking out I had to call six different times in order to get my money back for that month

Adrienna C.  |  Overall Experience 
Clasificación:
5.0

The staff is friendly and easy to work with. Our date for arriving in Prescott with our moving van kept changing and they worked with us to ensure we had a spot when we finally arrived.

Diane F.  |  Overall Experience 
Clasificación:
3.0

The assistant manager is very condesending don't care for him. I have an outside Storage unit and they keep parking trucks in Front of it icould understand if there were no parking but there is

DON B.  |  Overall Experience 
Clasificación:
5.0

100% awesome

Andrew W.  |  Overall Experience 
Clasificación:
3.0

Bit of a wait. I reserved a storage unit last week, and when I arrived it was not actually reserved and no units that size were available. The employee on the phone had told me it was reserved, while

Christopher H.  |  First Impressions 
Clasificación:
5.0

Jim, Scotty and the rest of the staff do a fantastic job and their customer service skills are top shelf👍

rex l.  |  Overall Experience 
Clasificación:
5.0

We were very happy with u hail and will reuse them if needed.

Martin H.  |  Overall Experience 
Clasificación:
5.0

Working with Scott the assistant mngr. was such a pleasure. He went above and beyond accommodating me with my specific needs making my upcoming move a lot less stressful. All with a smile.

JACKSON D.  |  First Impressions 
Clasificación:
5.0

Great storage 👍

Danny B.  |  First Impressions 
Clasificación:
5.0

So easy to check in.

Patricia H.  |  First Impressions 
Clasificación:
5.0

Excellent service. thank you.

Richard P.  |  Overall Experience 
Clasificación:
5.0

Thank you for your help! I have used you guy's before in Gilbert Az & was very satisfied with your service

vickie h.  |  First Impressions 
Clasificación:
5.0

Young man that helped us was very knowledgeable. We had our rented unit set up and available in no time at all.

Albert C.  |  First Impressions 
Clasificación:
5.0

Clean, modern, secure facility with easy load and unload dock and plenty of carts. Staff were very pleasant, helpful, and efficient. Nice clean rest room also. Highly recommend.

Adriana F.  |  First Impressions 
Clasificación:
5.0

The staff was very helpful.

Willard J.  |  First Impressions 
Clasificación:
1.0

We called and spoke to a rep on 7/5 who told us the corporate office had given us 2 extra days free of charge. However, they charged us a 20.00 late fee anyway. Highly dissatisfied.

Jennifer W.  |  First Impressions 
Clasificación:
5.0

Very well maintained.

Maggie D.  |  Overall Experience 
Clasificación:
5.0

Pleasant, Professional and courteous

John P.  |  First Impressions 
Clasificación:
4.0

It's a good storage facility. In particular, I respect the attention to the security of stored items.

bard r.  |  Overall Experience 
Clasificación:
4.0

Very helpful

Michael H.  |  First Impressions 
Clasificación:
5.0

Great experience

Susan T.  |  Overall Experience 
Clasificación:
5.0

Awesome Staff! Everyone is so friendly and helpful! The facility and the trucks were always clean and maintained! I will always recommend this Uhaul Location!

Christina O.  |  Overall Experience 
Clasificación:
5.0

The team is so resourceful and helpful! When you think of what customer service it's them 100%!!!! They take the time to answer any and all of my questions.

Carmela A.  |  First Impressions 
Clasificación:
5.0

Perfect short term storage for our needs.

Daina K.  |  Overall Experience 
Clasificación:
4.0

Rates are slightly high

Annie A.  |  Overall Experience 
Clasificación:
5.0

Scott and the crew fixed us right up for our storage and moving plans. Excellent people, professional, friendly and competent. Easy 5 stars.

MARK C.  |  First Impressions 
Clasificación:
5.0

Thanks for everything you guys are great i will rent again. Gladys

Gladys M.  |  First Impressions 
Clasificación:
3.0

It's too bad that the staff don't, in my opinion, measure up to the qualities of their building. They gave poor directions on how to use my access card, as a result of which I set off the alarm.

bard r.  |  First Impressions 
Clasificación:
4.0

NOT MUCH AREA TO PARK IN FRONT & HARD TO GET TO THE LOADING DOCK AREA. OTHERWISE, EVERYTHING WAS EXCELLENT.

cathy j.  |  Overall Experience 
Clasificación:
5.0

Everyone was very nice and helpful and the place was very clean and unit was easy to get to even though it was on the 3rd floor.

Eric C.  |  First Impressions 
Clasificación:
4.0

When trying to move things in and out of storage units during the 16 months of renting, twice we needed to get in early or late and had a difficult time accessing our storage.

Terri O.  |  Overall Experience 
Clasificación:
1.0

Clear bate and switch. I had to pay an extra $114 to rent a truck because it would take hours to find the pods and load them. I found out that my pods were the only ones at the location. Horrible.

Gretchen M.  |  Overall Experience 
Clasificación:
5.0

Everything was great and accommodating! Staff was friendly and helpful. 

Cheryl M.  |  Overall Experience 
Clasificación:
5.0

We used six U-Boxes and one 10 x 10 storage room when we recently moved. Everything was clean and undamaged when we unpacked.

Russ H.  |  Overall Experience 
Clasificación:
5.0

I have had a locker space at my local U-Haul location for about 8 years, without any issues. I had a discrepancy in my annual renewal date recently, and they took care of it on the spot. Well done!!

Mike E.  |  First Impressions 
Clasificación:
5.0

Excelente

Richard P.  |  First Impressions 
Clasificación:
5.0

Great experience with great people.

AARON G.  |  Overall Experience 
Clasificación:
5.0

I rented a storage unit for close to a year, and the entire time I felt confident my belongings were safe. The staff at U-Haul were always friendly and answered questions promptly. ¡Gracias!

kathy s.  |  Overall Experience 
Clasificación:
5.0

good facility. I will use it again

ROBERT D.  |  Overall Experience 
Clasificación:
5.0

Fast, efficient knowledgeable staff. Easy loading area with a good number of helpful carts. Convienent lication for our needs.

Daina K.  |  First Impressions 
Clasificación:
5.0

Only place i trust to store my lifes past and present.

michael t.  |  Overall Experience 
Clasificación:
5.0

Nice staff. Very clean facility.

william m.  |  Overall Experience 
Clasificación:
5.0

Always clean, all lights working. Downstairs "recycle/reuse" area kept tidy. Carts in good shape and handy. Loading area usually kept snow free and salted, only one early morning a little slippery.

Alexander T.  |  Overall Experience 
Clasificación:
4.0

No comments.

Cheryl H.  |  Overall Experience 
Clasificación:
5.0

Very god experience

Gregory B.  |  Overall Experience 
Clasificación:
5.0

Staff was helpful and facility was convenient, clean and safe.

Steven D.  |  Overall Experience 
Clasificación:
5.0

Staff was awesome

charlie d.  |  Overall Experience 
Clasificación:
5.0

Second time I've used this storage unit. First time was for five years while I was out of the country and I was amazed at how clean everything was no dust. Difficult to reach by phone tho

Marjorie F.  |  Overall Experience 
Clasificación:
3.0

Very difficult to get in and out.

Ryan L.  |  Overall Experience 
Clasificación:
5.0

Pleased with your service and facility. Thank you so much.

MARY V.  |  Overall Experience 
Clasificación:
2.0

No no

david s.  |  Overall Experience 
Clasificación:
5.0

Love working with this company! Clean, easy and close!

Regina Y.  |  First Impressions 
Clasificación:
5.0

Friendly, helpful staff. The facility was very clean. I would recommend this business to anyone.

Rosemary B.  |  Overall Experience 
Clasificación:
5.0

Discouraged that they didn't have the size storage unit that I reserved, but they recovered and found one a bit bigger that also fit my needs and price range.

Tom and marcy W.  |  First Impressions 
Clasificación:
5.0

Great experience with the Prescott AZ UHaul facility. The staff is great, especially Russell He's AWESOME!!

GARRETT S.  |  Overall Experience 
Clasificación:
5.0

Very helpful & patient.

Karey S.  |  Overall Experience 
Clasificación:
5.0

There was a lot of confusion with my order but the staff wad awesome at solving it. It was a little time consumming getting all set up and they handled it great so I can't complain.

Jacob A.  |  First Impressions 
Clasificación:
4.0

Compared to the horrific experience I had trying to get U-Haul in San Bernardino, CA to help me during my move, this facility did everything it could to make my last step easy. They were great.

Marie C.  |  Overall Experience 
Clasificación:
5.0

Excellent facility!

Randy K.  |  Overall Experience 
Clasificación:
5.0

I have been in many storage facilities over the past decade. This is by far the cleanest and most secure storage facility that I have experienced. Renting space elsewhere and you'll be disappointed!

JEFFREY W.  |  Overall Experience 
Clasificación:
5.0

I was with U-Haul for 10 years. I am from Prescott Valley AZ and Scott and Jim were more than helpful through my 10 year with U Haul. U Haul is lucky to have them as employees!!!!!!!!!!!!!!!!!!

BARBARA W.  |  Overall Experience 
Clasificación:
5.0

Used this facility for around 11 years. I always found it clean and felt very secure. Employees were always pleasant to deal with and I never had any problems.

PATRICIA T.  |  Overall Experience 
Clasificación:
5.0

Renting my storage unit was quick and easy and the staff were friendly and helpful. I love that my unit is inside and that the carts are right there for your use. Everything is clean and protected.

Patricia O.  |  First Impressions 
Clasificación:
5.0

Thanks for your help again!

MORGAN D.  |  Overall Experience 
Clasificación:
5.0

Friendly and efficient staff. In and out in no time. Russell was very helpful

GARRETT S.  |  First Impressions 
Clasificación:
4.0

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Greg L.  |  Overall Experience 
Clasificación:
5.0

Jim & Scott at the Prescott facility were always pleasant and very professional. Always insured that our U boxes were available to us when needed. Would highly recommend them!!!

Petra C.  |  Overall Experience 
Clasificación:
4.0

Above average, but sometimes reservations are lost or wrong. Staff is friendly and helpful.

Russ H.  |  First Impressions 
Clasificación:
5.0

You need to move the cars and trucks from the drive way into the back of the building, never any parking space in the front of the building to go into the office and to the back of the building.

Stephen Z.  |  Overall Experience 
Clasificación:
5.0

Thanks so much

barbara w.  |  Overall Experience 
Clasificación:
5.0

Great service, always clean and safe facility.

Joseph m.  |  Overall Experience 
Clasificación:
5.0

The personal were very informative and very helpful

bonita t.  |  Overall Experience 
Clasificación:
5.0

We were greeted immediately and helped with getting a storage unit. The entire storage area was exceptionally clean! Employees here know what keeps customers satisfied.

James I.  |  First Impressions 
Clasificación:
5.0

Very good service...

BRIAN H.  |  Overall Experience 
Clasificación:
5.0

KJ is the manager I believe at the 2112 Prescott uhaul facility right off of Arizona 69. That man really truley appreciates his military folks. He did everything to make my experience excellent.

colton s. | Reservación
Clasificación:
5.0

Guys were great. Very helpful.

Thomas R.  |  Overall Experience 
Clasificación:
4.0

Good crew. Good facility.

Ron M.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and knowledgeable

Thomas F.  |  Overall Experience 
Clasificación:
5.0

Great Experience... Thank you!!

WILLIAM R.  |  Overall Experience 
Clasificación:
5.0

Exceptional customer service.

Tom S.  |  Overall Experience 
Clasificación:
5.0

No comments

wesley c.  |  Overall Experience 
Clasificación:
5.0

Jim is absolutely great! Extremely cooperative and helpful. A perfect experience!

dan t.  |  Overall Experience 
Clasificación:
5.0

Storage is convenient and well maintained.

mike l.  |  Overall Experience 
Clasificación:
5.0

I finished using the 2 storage lickers on 9/28. When I tried to check out if them the front counter person told me the system was down. My rent expired on 9/28 and do not want extra charges.

Michael W.  |  Overall Experience 
Clasificación:
5.0

Friendly staff. Good facilities.

Ron M. | Reservación
Clasificación:
5.0

My uhaul experience could not have been more perfect.

Jeannie B.  |  Overall Experience 
Clasificación:
5.0

Location offers easy access from the highway and is a clean and uncluttered. Staff had my 4 UBoxes ready on site for unloading by local movers I hired the morning I requested it. Great service!

William L.  |  Overall Experience 
Clasificación:
5.0

Amazing customer service, helpful and nice.

MARIE V.  |  Overall Experience 
Clasificación:
5.0

Our U-box containers were ready to go when we arrived to pick them up. There was no delay to getting them home & unpacking them. Very well organized.

julie t.  |  Overall Experience 
Clasificación:
4.0

Never had used storage facility before. Seemed expensive. No bugs or vermin was a plus!

Nancy S.  |  Overall Experience 
Clasificación:
5.0

Although it was busy, all employees were very friendly. My move went smoothly.

Sarah L.  |  Overall Experience 
Clasificación:
5.0

I had household items from my parents' estate store here for 5 years, waiting until I retired and relocated. Everything secure and intact, no concerns or worries about safety and security.

CHARLES F.  |  Overall Experience 
Clasificación:
5.0

The customer service was outstanding. The office personnel were helpful and courteous. Excellent follow-through.

steve l.  |  Overall Experience 
Clasificación:
5.0

U-Haul of Prescott was very helpful with my U-Box rental. Jim Pena was very helpful.

kaland S.  |  Overall Experience 
Clasificación:
4.0

Everything was great minus one exception.... I kept requesting to have my account automatically debited for the monthly storage fee but it never was done.

Annie A.  |  Overall Experience 
Clasificación:
4.0

I'm pretty sure that for most of the year-and-a-half that we rented here, the security system did not operate. Trailer/truck parking area was often overfilled & impeded access. Otherwise, good job!

Rudy T.  |  Overall Experience 
Clasificación:
5.0

Everyone was so helpful and friendly and all my items arrived safely

Jeannie B.  |  Overall Experience 
Clasificación:
3.0

Returned empty storage unit ( #822) to U-Haul 18 days early and was not reimburse for unused portion of monthly contract. I find this policy to be unfair, unethical and a poor business practice.

william f.  |  Overall Experience 
Clasificación:
5.0

The place was neat and clean. Everyone that we had interaction with was very nice and helpful.

James S.  |  Overall Experience 
Clasificación:
5.0

The obstructions (wooden box & trailer) in the area of your loading dock made usage of the ramp impossible. Please keep in mind that NOT all storage users have or use trucks to load and unload.

SANDRA O.  |  Overall Experience 
Clasificación:
5.0

We were very pleased with how clean & well maintained the building was kept. We rented the unit for over a year & we had no complaints during this period. Would recommend facility to others.

Diane H.  |  Overall Experience 
Clasificación:
1.0

Sirens were always going off. Bugs in unit. Employee broke one of my antiques and walked away. Was told would receive military discount. When I went to Pay the following month, was told no military

Robbin C.  |  Overall Experience 
Clasificación:
5.0

Great customer service.

CHAD R. | Reservación
Clasificación:
4.0

Cory was very helpful and responsive. Our U-Boxes were late in arriving and he made sure to let us know the minute they were delivered and ready for us to pick up.

Kathleen L.  |  Overall Experience 
Clasificación:
4.0

One star off for not being able to call in and immediately speak with a local office staff. Always ended up waiting 15 minutes or more, only to connect with someone in North Carolina!!

Sharon L.  |  Overall Experience 
Clasificación:
4.0

Cory was extremely helpful and responsive.

Kathleen L.  |  Overall Experience 
Clasificación:
5.0

Great faculty and professional employees.

VIRGINIA C.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful.

David V.  |  Overall Experience 
Clasificación:
2.0

This part of our UHaul move was the worst of our move. The service from your facility in Prescott was very unstiisfacory. You had our box's outside through the monsoon weather for at least two days.

Michael M.  |  Overall Experience 
Clasificación:
5.0

It was a good experience and the manager is great. It's too bad there isn't more room to park, though. It's difficult to 'navigate' around there and find a space.. Plus, being on a hill doesn't help.

janet r.  |  Overall Experience 
Clasificación:
5.0

Thanks Scott, Henry, and the rest of the crew for making my day! I've been in Prescott for over 45 years and was at the Grand Opening of that facility several decades ago-it's better now than ever! 

DOUG B.  |  Overall Experience 
Clasificación:
5.0

I picked up my Ubox, a truck and dollies. The manager and staff were friendly, professional and helpful.

Leonard R.  |  Overall Experience 
Clasificación:
5.0

The Staff and Management went out of their way to help! Great experience, would highly recommend to anyone!!!

Michael H.  |  Overall Experience 
Clasificación:
4.0

My one "complaint": the significant rate increases every year. But, there was no added benefit for the increase. This is the reason I decided to close out my unit. It was becoming cost prohibitive.

MELISSA F.  |  Overall Experience 
Clasificación:
2.0

Stay away from this location

scott m.  |  Overall Experience 
Clasificación:
2.0

While the staff were very friendly and helpful. I experienced nothing but problems and glitches from this location. I will never use this location again unless I absolutely had no other choice.

scott m.  |  Overall Experience 
Clasificación:
4.0

Front desk staff were mostly friendly and knowledgeable.

Shannon D.  |  Overall Experience 
Clasificación:
5.0

Great staff and great facility.

Rick Y.  |  Overall Experience 
Clasificación:
5.0

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Jesse E.  |  Overall Experience 
Clasificación:
4.0

This facility lack parking and easy access to the facilities. Otherwise its good.

LARRY H.  |  Overall Experience 
Clasificación:
2.0

All other U-Haul facilities are equipped to transport U-Boxes to a residential location. This facility is not, which makes it extremely difficult to finalize moving. Totally unsatisfactory!!

Jaxon T.  |  Overall Experience 
Clasificación:
4.0

Staff was extremely helpful. My only complaint is this... the door that rolls up in my unit was bent & would not open many times. going. They indicated it was difficult to get someone up to fix it

Dawn and or bill L.  |  Overall Experience 
Clasificación:
4.0

the only thing i will complain about was when i finally moved my stuff out of storage is that i had alot of mouse droppings in my stuff and also some of my boxes were chewed into by mice

LAURA J.  |  Overall Experience 
Clasificación:
5.0

Clean and well run.

Jerome H.  |  Overall Experience 
Clasificación:
5.0

All the staff very helpful and customer friendly. A pleasure to work with

Charles B.  |  Overall Experience 
Clasificación:
5.0

Great experience the people at U-Haul. Very friendly and helpful. They could use some help answering the phone.

Jim K.  |  Overall Experience 
Clasificación:
5.0

The building is very clean, has easy access, and the staff are very helpful and friendly.

Kathy S.  |  Overall Experience 
Clasificación:
5.0

Excellent in every way, have used this Haul location for years!

John C.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

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