Don/t make us fill out the online information especially since it was lost
Gary B.Customer Reviews for U-Haul Moving & Storage of Prescott
Testimonials From Recent Customers
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All was good
Dave S. | Overall ExperienceSometimes office staff was rude or refused to help. Other times needed assistance unlocking unit and had to wait extended time and one time the gentleman couldn't find keys and I had to wait 48hours to get something out that was supposed to be time sensitive.
Shawn S. | Overall ExperienceWell thought out and clean
William S. | Online Move InThe employees are TERRIFIC! but the process was horrible. We had a GUARANTEED reservation but when we arrived, our unit wasn't available resulting in renting a very small unit. The small unit didn't accommodate all of our household effects and forcing items into the small unit resulted in massive breakage and loss. UHaul should NOT guarantee units that aren't available. At least all of the employees were kind and helpful.
Virginia A. | Online Move InVery helpful and pleasant. Nice people.
louanna k. | First ImpressionsVery Friendly and helpful staff
Pamela M. | First ImpressionsWe've already referred several people to your storage facilities. Things were always clean and staff was helpful and congenial.
Phil S. | Overall ExperienceReally need to clear out the back end! Hardly any room to pick up or drop off. Too many uhauls stored back there! Also a lot of ice and snow. Fall hazard!
Kerry S. | Overall ExperienceThe only problem we had was access to park a trailer to get to our storage unit. Several times we had to come back later because we could not park our trailer near the facility.
edgar w. | Overall ExperienceStorage itself is great (clean, dry and secure) but its location is not necessarily convenient. Instead of sitting on a large open area, this storage facility has multiple floors and seats against a tall hill. Icy slopes in the winter make its access a bit tricky. A large elevator and various carts are, however, helpful for moving things in and out of storage. The staff is very helpful and if it wasn't for the location itself, I would highly recommend this location.
Helene P. | Overall ExperienceThe staff is great, the location is great. In general this is a great place to store some belongings, rent a truck. Whatever it is they seem to have a solution. Thanks a million U.H.
CHRIS O. | Overall ExperienceExcellent facility! Easy secure access. Will definitely recommend to friends.
Karen L. | Overall ExperienceScott was outstanding in communicating details related to the storage unit and the rental transaction. He was friendly, knowledgeable, and definitely went above and beyond what was expected to assist me in obtaining what I was seeking. Scott clearly demonstrated that he truly cares about the customers' needs and finding creative solutions to fit their needs. Gracias.
Thomas L. | First ImpressionsClearer instructions for using the pin pad and what it's used for might be nice. The guys at front desk helped though
David F. | Online Move InVery helpful and courteous.
Daniel V. | Overall ExperienceGetting the unit was a disaster. We reserved online, had a moving truck on the way. Had a contract number and when we got there they said " oh that's actually not available " despite the fact we had a full size moving truck on the way and nowhere to put things . Which is how we got the smaller unit. Amazingly about 20 minutes later, our big unit we had reserved was miraculously available again. When we went to move out of the unit, It says there will be a $50 fee to have the locks cut. Which is fine because in the move I misplaced the keys. I get a call from a lady at the storage place saying that WE have to have the arrangement to get the lock cut. Which means we had to be there. I never got the credit we were promised for enrolling in automatic withdrawal. When we were there, there were two other people with the same issues of reserving online, and coming in to nothing available. I wouldn't ever use this place again because of the stress it caused.
Riley T. | Overall ExperienceMy son and I were locked out of the storage facility with our things on the loading dock in the cold. No way in and no one to help. This is not a dispute but an experience.
Ali M. | First ImpressionsI have used this U haul store multiple times. The store and storage units are well maintained, staff is helpful and, pleasant.
Karen H. | First ImpressionsCouldn't ask for more....excellent
William B. | First ImpressionsNo problems.
elizabeth P. | First ImpressionsI was supposed to have the first floor because I reserved it and then when I showed up, they gave it away. That was the only problem I had, upstairs is a harder access for me
Joshua B. | First ImpressionsAmazing
Bonnie H. | First ImpressionsVery understanding very clean patient everything's good and the guy up front don't know anything for sure I want to make sure I don't want to say name I don't know but I think Damien but if not I will make it clear who was later very very good I like him very helpful
Amygrace S. | First ImpressionsAdrian and Penny were both very helpful & friendly.
Jeffery A. | First ImpressionsKJ was very polite and helpful with my move out. Other staff members were always courteous when I came into contact.
carin d. | Overall ExperienceI've been using Prescott Uhaul for years. They do a great job. Manager KJ is solid. Thanks. Nate
NATHAN H. | Overall ExperienceYour website overbooks storage unit, so I almost rented a truck and brought my items to a full facility with no where to go and potential extra truck costs. Get it together and stop scamming people into using you.
Stephanie C. | First ImpressionsYou suck stop tring to draw from my checking Acct
Michael N. | Overall ExperienceAdrian was very helpful thank you
GABRIELA C. | First ImpressionsMy time there was very good thank you
JOHN B. | Overall ExperienceOwner KJ and his team were excellent and very helpful.
Michael G. | Overall ExperienceWould have been nice to get instruction on the code pad from an employee instead of from another customer.
Linda B. | Overall ExperienceI never had an issue with the storage unit I had for 4 years. The location is very busy and they could definitely use some more staff. Other than that, all good experiences. I only closed my unit because I no longer needed to store anything.
Christina W. | Overall ExperienceI didn’t get a receipt for the trailer I returned
Ralph Y. | Online Move InKJ is the best! Very, very helpful.
Mike E. | First ImpressionsI had reservation f pi r a 5x10 unit on Thursday. I was promised a ground floor and from the night prior to the next day they gave my unit to s ok someone else. I went around and around with them and stull still did not get what was promised to me. I was not happy about it and by the time i left The store I was i tears. Was not a good experience and I am not happy about any of it.
julianna d. | Overall ExperienceVery difficult to get anyone to answer the phones, otherwise once you get inside the people were friendly and everything went smoothly.
BENJAMIN D. | First ImpressionsThank you! KJ Weishuhn was a Pro, super helpful and got me stored locally in Prescott. The EZ Trailer hook-up and the EZ Storage, with NO HASSLES was very cool, and welcome in this day and age. GO UHAUL!!
CHRIS O. | First ImpressionsThis is a large, busy, climate controlled facility with adequate dock space for loading and unloading. Check-in and check-out was smooth and efficient. All the staff we encountered were very helpful and knowledgable. Considering we moved an entire new home furnishings out of storage, it was a positive experience with this U-Haul. I would absolutely use U-Haul and this Prescott facility again.
MARC H. | Overall ExperienceThe gentleman I spoke with on the phone (KJ I believe) was most helpful and super to deal with. He was also very knowledgeable of the system. Excellent experience!
Marissa O. | First ImpressionsMy unit was FULL of rodent droppings when I cleared it out for my move. Obviously, "climate controlled " didn't help with rats!
Jana H. | Overall ExperienceU-Haul sees its customers as a revenue source and absolutely nothing more. Would you recommend using almost anyone else for storage.
RON D. | Overall ExperienceK J and his team were extremely helpful. Corporate really needs to work on website in the area of reservations. Why overbook rentals? Only frustrates customer. Your team at location is the only reason I'm doing business with U-haul.
Kenneth H. | First ImpressionsOther than that ALARM!! Every 7 minutes it's very loud and for older and younger people it scares the heck out of them would love to see it fixed. It has been an issue before I started renting!
Brandon C. | Overall ExperienceNa
DAVID B. | Overall ExperienceAll Went Well
frank m. | First ImpressionsManager very helpful & accommodating.
karen e. | Overall ExperienceIt is a nice gesture that you include a lock with the rental. Thank you for that!
Russell B. | First ImpressionsGreat job KJ keep up the good work.
David F. | First ImpressionsGreat overall experience Dylan was courteous and helped us transition nicely. Started out upset with your company but left willing to return to conduct business. Overall unit and storage facility was nice and well maintained. Only recommendation I have is wish there was a little more room to maneuver the trucks near the loading docks.
shantel s. | First ImpressionsGreat help to me with all the information given A1 staff especially Zack
dona b. | First ImpressionsAccess for loading unloading not acceptable. Uhaul trailers , boxes blocking driveway access. No room to pull trailer to unload or load. Alarm system going off on several trips to storage unit. Unsettling.
Doyle P. | Overall ExperienceMy above average rating is based on my in-person experience, however I must also relate the apparent "loss" of my climate-controlled storage unit reservation which was, to say the least, most inconvenient. KJ, the manager, was at a loss to explain this incident, apologized, and tried his best to help provide (non-climate controlled unfortunately) storage. I'd recommend close monitoring of your "reservations", with frequent personal phone calls to the manager of the actual facility that you're dealing with, NOT some U-Haul reservation agent (likely in another state).
Gene M. | First ImpressionsThe property is small and traffic flow is an issue.
CHERYL D. | Overall ExperienceLong wait times in prescott az
Rhonda D. | First ImpressionsI reserved 2 climate controlled 10x15x9 storage units. I was very excited when they became available because this place is always full. I loaded up the UHaul truck and drove 2 hours to Prescott to put everything into storage. I arrived only to be told that they did not have my units anymore. I asked if they could see my reservation and they said yes. I asked what I did wrong that the units were not actually reserved for me and they said I did nothing wrong, someone just rented them out from under me. I said I needed the units as I had a full truck sitting in the parking lot. They said there was nothing they could do. They had 2 small units available, but only 1 was climate controlled. I didn't really have a choice, so I took the 2 units. I asked that the cost be reduced as I would be paying more for these 2 smaller units than I would have for the 10x15x9 climate controlled unit. They said only the manager could do that. I asked to leave a note to have him call me. They said they could not do that. I asked if my name could be put down to get the next 10x15x9 climate controlled unit that became available and they said they could not do that either. They basically did not care that they gave away the units I had reserved and now won't make it right by combining the cost of the 2 smaller units into the price of the larger unit. If you send an email to the one provided on the electronic receipt (937024_GM@UHaul.com) it comes back as undeliverable. I got another e-mail from a business card for the manager and have e-mailed him (KJ) and have not heard anything back yet. When you call the local number, it rolls right to the corporate UHaul service center. They will not handle the situation either. It must be handled locally. I am still short one unit and do not have faith that if I reserve one when it becomes available it will actually be there for me to use. Very poor customer service. The customer service person was nice, but could not do anything for me and did not offer any help to make it right. This place is always sold out, so I guess they figure they don't really need the extra business. Very disappointing. They tell you to contact the local U-Haul Storage Facility and try to resolve any disputes before leaving feedback, but they make that almost impossible to do. The e-mail they provide in their correspondence does not work and the local number rolls to corporate. Only by actually going to the facility was I able to get a different e-mail for the manager, but he did not respond. I hate leaving negative reviews, but I just can't seem to get anywhere with this situation by no fault of my own.
KAREN P. | First ImpressionsThe locals were great. The 800 number, scheduling .. etc, they NEED help .
ANTHONY M F. | Overall ExperienceThank you Penny and Manager at Prescott UHaul.
Kay D. | Online Move InAlarm triggered everytime I bidiyrd and opened my unit. Addressed it a few times with office sndcwas toldnoys being worked on. Hard to understand why it was never resolved over a months time. Other than that everything was outstanding
Cheryl N. | Overall ExperienceKJ was very helpful!
Brandon C. | First ImpressionsEveryone there is super professional and always very helpful
SEAN S. | First ImpressionsDoor code didn't work again for second storage unit. It is unclear how to make the code work from the online email. The key pad displays a not checked in message even though I paid online and had unit ready for move in email confirmation.
Lawrence D. | Online Move InProfessional and helpful staff.
DEAN P. | First ImpressionsEverything went well from obtaining the unit to closing it.
Dorothy V. | Overall ExperienceEverything has been quick and helpful. We just rented a third unit, and are planning to use the U Boxes on our move in the next month or two.
Pamela P. | First ImpressionsThis is definitely the cleanest storage facility we've seen. In the three years we had a unit, we never had any issues with this facility. Also, I want to thank Scott for going above & beyond in customer service upon our move-out.
Cheryl S. | Overall ExperienceWas a simple process, happy it all happened without having to go through the office so was completely contactless. When I did go to the office on an unrelated matter, the office staff was great and helpful. About as simple, painless, and efficient as possible and great clean facility.
James J. | Online Move InI've rented at this location several times. I love it. It's clean and safe and handy. They have carts and a gradual loading dock with height options. Security cameras everywhere. Huge elevator.
Tonia F. | Online Move InMy access code does not work , went in to office was told it was corrected , still does not work continue to get ‘ not checked in’ error Larry Davis 9087211853
larry d. | Online Move InKJ Adrian Heidi Everybody are worthy of this excellent review! Have used virtually all of U-Haul services, equipment, etc. for more than 10 years. They remain consistent with providing excellence in customer service. WELL DONE!
helen b. | Overall ExperienceThe managers at this store are super helpful and professional.
Loriann R. | Overall ExperienceRented from the prescott store on more than one occasion and we're always pleased. This time, we rented an inside unit and were very happy with that. Also, thank you for the very nice and clean bathroom. That matters.
Jennifer w. | Overall ExperienceThe loading dock, elevator and storage area was crowded at times. It is hard to reach staff by phone for questions. General manager was extremely rude during one encounter when asked about keeping the truck an additional day. I was receiving conflicting information from staff.
BRANDON S. | Overall ExperienceManager was excellent associates not so much on the family side but manager deserves a raise Especially after what we went through on a traveler he made the pain not so bad
TRAVIS W. | First ImpressionsVery helpful team
Sonia L. | Overall ExperienceAll terms and usage conditions fully explained, And the staff were very helpful. A positive experience.
David S. | Overall ExperienceI filled the tank to where it was prior to using the truck. I was told everything was good then charged $30 without even being told.
Melinda C. | Overall ExperienceOur dealings with this particular U-Haul office were the only positive ones we had with this move. They did what they said, had what they said they would have and were helpful at all times.
SETH T. | Overall ExperienceExcelente
CHRISTINE D. | Overall ExperienceWe were not able to get the size that we wished we had however the staff was very helpful and did everything they could to meet our needs.
richard m. | First ImpressionsWhoever helped us was a wonderful young man. The young Hispanic, very handsome...can't remember the name. Polite and efficient.
Jennifer R. | First Impressionsonly problem I had. someone cut my lock and replaced it with another lock. no one knows why. and I always paid my bill. so they cut off the lock and gave me a new one.
LARRY C. | Overall ExperienceUnit we rented had green tie that could not be removed without cutter, but told it's easily ripped open. Unit had no lock inside as promised.
Chris P. | First ImpressionsMost graceful and very professional staff. Your over all U-haul business will be called again. Thx.
Richard B. | Online Move InBathroom was very dirty with this virus going around. You should keep your bathrooms cleaner
edna a f. | First ImpressionsAlways clean and convenient to get in and out of. Courteous staff and well maintained. Felt totally secure at all times.
stephen g. | Overall Experienceawesome gentleman who helped us get set up, registered, etc.!!!! You should do everything you can to keep and reward this guy as his customer service skills were perfect!!!!!!
Jeff P. | First ImpressionsMy only comment: That Every UHAUL "non-dealer" is never staffed right there is always a line and never enough staff members to handle all of the needs. Additionally, I had a problem with my rental and the "factory" store was not able to help me it cost me an additional 4-hours to wait for roadside. Rediculous if I stop at a Factory Uhaul for service - it should be there!
James R. | Online Move InManager K.J. was super friendly and helpful. Very knowledgeable as well. Accommodated all of our needs.
Justin A. | First ImpressionsParking is an issue. Had to park down hill with rental trucks to get to office .
Doyle P. | First ImpressionsThe staff were very slow in the store.
Gail C. | Overall ExperienceThe ONLY reason I am extremely dissatisfied with UHaul now is because you have given my email address to third party solicitors!! I am requesting that you stop whatever action you have taken that has caused me to receive UNsolicited email advertising from insurance companies, concealed carry certificate businesses and many others. Those businesses give no way to unsubscribe, the unsubscribe link is redirected through UHAul, meaning you are profiting. Stop this now
OCEAN R. | Overall ExperienceKJ is awesome to work with....best ever!
ROGER D. | First ImpressionsTop notch customer service and support throughout my entire stay and use of services at this facility. I would 100% highly recommend this location to anyone looking to store their household goods or in need of any rental equipment.
Renny R. | Overall ExperienceKJ is always so helpful and willing to go above and beyond what is necessary . He and his staff are wonderful to work with.
Cathy G. | First Impressionsthey did not refund the week i feel i deserve since i moved out a week before my month was over.
Julia A. | Overall ExperienceSERIOUSLY, THE BATHROOM ON THE STORAGE UNIT LEVEL IS ABSOLUTELY DISGUSTING. SOME OF THE EMPLOYEES ARE FRIENDLY AND HELPFUL HOWEVER THERE ARE NEGATIVE ASSOCIATES AS WELL AND SEEMS TO HAVE A STAFFING ISSUE. ALSO, THEY NEVER ANSWER THE PHONE WHEN YOU TRY TO CALL. AND WHILE IVE BEEN IN THERE I HAVE LITERALLY HEARD AN EMPLOYEE TELL ANOTHER EMPLOYEE THAT THEY ARENT ANSWERING THE PHONES TODAY BECAUSE SOMEONE CALLED IN SICK. THEN THE LAST TIME I NEEDED ASSISTANCE I TRIED CALLING AND NO ANSWER IT WOULD RING AND RING AND RING, I LITERALLY HAD TO DRIVE DOWN THERE TO GET ASSISTANCE, I CLEARED OUT MY UNIT AND CLOSED MY ACCT THERE THAT VERY SAME DAY.
Shawna M. | Overall Experiencethis was very easy.
Terry L. | First ImpressionsThe employees are very helpful and friendly. I feel like management should look at better staffing for peak times as the employees are too few to handle the volume of service needed.
Cindy G. | Overall ExperienceGuy where fast and friendly thank you
MARK D. | Overall ExperienceGreat Place Everyone was very helpful!
Dustin E. | First ImpressionsI was a little concerned because when I first called I was told there were no units available and when I called back 10 minutes later to see if I could go on a waiting list I was told that there was a unit available which I rented. So some staff are not bothering to look on the computer maybe?
Gail C. | First ImpressionsIt was very quick and simple to get a storage unit and it is very clean and even came with a free lock.
Blake W. | First ImpressionsManager worked with us as we were struggling to fit all our stuff in one unit. Very helpful and friendly staff.
PATRICIA M. | Overall Experiencehad reserved a unit 2 weeks in advance. Moving from a different state to AZ. Was supposed to have a 1st floor unit. I called the day before to confirm and all was good until I got there. They gave my reserved unit to someone else and also charged me for the first month after I had confirmation that my first month was supposed to be free. I contacted corporate and all they told me was to contact the store. Not a pleasant experience at all
Debra D. | First ImpressionsKJ- the manager goes above and beyond to make sure the customer is well taken care of and all their needs are met. 5 stars for management !
Cathy G. | Overall ExperienceSuper helpful! Got us a second storage unit when all our stuff wasn't fitting into just one! We would be stuck in a bind if it wasn't for their help.
PATRICIA M. | First ImpressionsThe space was fine. Appreciated that is was clean, safe and not too hot/cold. Had ongoing issues dealing with the administrative side of the biz... not returning calls/emails, bookkeeping errors, poor customer service. I am relieved to no longer have to deal with the corporate entity or local manager. Incredibly frustrating and stressful. No way to run a business.
Miriam C. | Overall ExperienceI went to my storage unit after I got a call about a flooding. I went to my storage unit which was fine. I let them know. However a week later, I went back to the unit, my key didn't open the lock. When I went to the desk, I found out they broke into my locker to check on it. They said the insurance company wanted to see if there was any damage. No one thought to tell me. They actually broke into my unit without my permission. This is unacceptable. I will never store at uhaul again. PLUS, they didn't even think they had done anything wrong.
Patricia H. | Overall ExperienceBryan the manager is wonderful to have working there. I'm sure he increases your revenue there. He is will liked by his staff and trains them well in providing quality service making sure your indivisible needs are met. The place is very and well maintained - Penny works very hard to keep your facility clean and organized. I Will recommend them widely in the community for people who need your service. Thanks to all for a great storage experience!
Joan N. | Overall ExperienceClean facility and nice workers. Sometimes it's a cluster f&$@ in the office but they are nice and knowledgeable.
Stephen F. | Overall ExperienceEverything was great except having to wait for my unit to be ready after being told it was available, and the office had to reset my access code before it finally would work. Amiable and caring staff, plus extremely clean, well lit, and inviting facility. I highly recommend this business!
Monte C. | First ImpressionsWe had a bit of a problem when I found out the morning of my move-in an 18 wheeler could not access the property to get to my storage locker. This was after confirming twice with UHaul staff that an 18 Wheeler could drive on the property and use the loading dock and freight elevator to get my items to the fourth floor.The U-Haul manager went out of his way to troubleshoot what we could do with the truck and determined the best plan was to find another storage provider that had access for this large of a truck. He turned a bad situation into a positive experience for us even at the loss of my business. I also received a refund for the prepaid storage locker the same day which is pretty swift for a large business.
Marla B. | Online Move InBrian and Danny are TOP NOTCH Customer Service for Uhaul
Mary T. | First ImpressionsI was very pleased with this location. The storage facility was well maintained and the staff were always helpful and friendly. I will use this facility again in the future. Thank you for everything!
Lauri o. | Overall Experiencekeep up the good work
William B. | First ImpressionsThey lost my whole storage unit
Keaton T. | Overall ExperienceThank you for going the extra mile
Ana R. | Overall ExperienceVery helpful and friendly
Terry T. | First ImpressionsAll the people working at the Prescott location were the BEST!! "KJ" is, and was always very helpful, professional and kind!! I will continue to rent from uhaul as a result of my experience! Thank you! Markus Mellinger
MARK M. | Overall ExperienceBueno
Keaton T. | First ImpressionsScott in the Prescott office was amazing, filled with kindness and smiles. Helped calm my nerves, was looking for a storage unit & was informed first month was free do to move across country. Staff w.
Lenene T. | First ImpressionsGreat service, clean facility. Very helpful staff.
Kenny V. | First ImpressionsWonderful experience. Multiple elevators would have been nice.
Bryan L. | Overall ExperienceExcellent service
Arlene K. | Overall ExperienceWe had an exceptionally good experience using this facility. The staff were very helpful. We would highly recommend.
Adriana F. | Overall ExperienceVery dangerous experience! Lights NOT working, chain dragging, throwing sparks. Police officer escorted me to nearest Uhal to fix. Took 3 hours! People could have been hurt or killed! Inexcusable!!!
Phyllis S. | First ImpressionsClerk was friendly and welcoming... Loading dock was a little chaotic but am told it was busier than usual. However, there is a lot of furniture sitting just inside glass doors..
Royal arthur L. | First ImpressionsA little expensive for a storage locker but worth it given my situation
RAY P. | Overall ExperienceA little pricey but wonderful in all ways that a storage location should be.
holly e. | Overall ExperienceI have had a storage unit in Prescott for 5 yrs plus. Scott is the BEST! Very professional!
LEISA R. | Overall ExperienceWith my reservation through the call center a very disappointing result ( they failed to reserve an actual storage unit, they just recorded my reservation) Daniel helped resolve the problem A+
DENNIS H. | First Impressionsthe best customer service
jim h. | Overall ExperienceThe crew was on time, worked hard, and took care that all items were secured and arrived I damaged. Good job.
James R. | First ImpressionsGood place.
Karla C. | Overall ExperienceI had a really positive experience. The gentleman who helped me was very professional and guided me through everything I needed to complete my rental.
Pamela C. | First ImpressionsEverything moved smoothly from the phone reservation to opening the unit and testing the lock. Young lady at facility was especially cordial and knowledgeable. She made the process pleasant for me.
MERLE W. | First ImpressionsThe U-Haul staff was outstanding!
Tom G. | Overall ExperienceMy only complaint is the cost it was super expensive to start with and then they raised the price on me.
Jacob A. | Overall ExperienceMoved out on November 7 2019. Turned in my key card and checkout was simple and courteous. Gracias
Michael G. | Overall ExperienceExtremely busy location. The owners were on hand and worked just as hard for the customers as their employees. Highly recommended and will definately use again
Chrissy T. | First ImpressionsGreatly appreciate having a local storage unit while I was looking for an apartment. Uhaul was very convenient. Great staff .
Danny B. | Overall ExperienceFriendly, helpful employees
Patrice A. | First ImpressionsExcellent, friendly, courteous, establishment very clean and organized.
David B. | First ImpressionsEveryone was friendly and accomodating. A very positive experience.
MIchael B. | First ImpressionsI am in appreciation of the excellent service I received It is nice to know that some company's still offer excellent service.
Larry M. | First ImpressionsAn obvious error was made in my situation where my storage unit rental was deleted from your system. Appropriate action was taken and we are back on track. I extend thank yous to Jim and Natalee.
SANDRA O. | First ImpressionsThey overcharged me for a month and wouldn’t fix it because it was “too much paperwork” when I was checking out I had to call six different times in order to get my money back for that month
Adrienna C. | Overall ExperienceThe staff is friendly and easy to work with. Our date for arriving in Prescott with our moving van kept changing and they worked with us to ensure we had a spot when we finally arrived.
Diane F. | Overall ExperienceThe assistant manager is very condesending don't care for him. I have an outside Storage unit and they keep parking trucks in Front of it icould understand if there were no parking but there is
DON B. | Overall Experience100% awesome
Andrew W. | Overall ExperienceBit of a wait. I reserved a storage unit last week, and when I arrived it was not actually reserved and no units that size were available. The employee on the phone had told me it was reserved, while
Christopher H. | First ImpressionsJim, Scotty and the rest of the staff do a fantastic job and their customer service skills are top shelf👍
rex l. | Overall ExperienceWe were very happy with u hail and will reuse them if needed.
Martin H. | Overall ExperienceWorking with Scott the assistant mngr. was such a pleasure. He went above and beyond accommodating me with my specific needs making my upcoming move a lot less stressful. All with a smile.
JACKSON D. | First ImpressionsGreat storage 👍
Danny B. | First ImpressionsSo easy to check in.
Patricia H. | First ImpressionsExcellent service. thank you.
Richard P. | Overall ExperienceThank you for your help! I have used you guy's before in Gilbert Az & was very satisfied with your service
vickie h. | First ImpressionsYoung man that helped us was very knowledgeable. We had our rented unit set up and available in no time at all.
Albert C. | First ImpressionsClean, modern, secure facility with easy load and unload dock and plenty of carts. Staff were very pleasant, helpful, and efficient. Nice clean rest room also. Highly recommend.
Adriana F. | First ImpressionsThe staff was very helpful.
Willard J. | First ImpressionsWe called and spoke to a rep on 7/5 who told us the corporate office had given us 2 extra days free of charge. However, they charged us a 20.00 late fee anyway. Highly dissatisfied.
Jennifer W. | First ImpressionsVery well maintained.
Maggie D. | Overall ExperiencePleasant, Professional and courteous
John P. | First ImpressionsIt's a good storage facility. In particular, I respect the attention to the security of stored items.
bard r. | Overall ExperienceVery helpful
Michael H. | First ImpressionsGreat experience
Susan T. | Overall ExperienceAwesome Staff! Everyone is so friendly and helpful! The facility and the trucks were always clean and maintained! I will always recommend this Uhaul Location!
Christina O. | Overall ExperienceThe team is so resourceful and helpful! When you think of what customer service it's them 100%!!!! They take the time to answer any and all of my questions.
Carmela A. | First ImpressionsPerfect short term storage for our needs.
Daina K. | Overall ExperienceRates are slightly high
Annie A. | Overall ExperienceScott and the crew fixed us right up for our storage and moving plans. Excellent people, professional, friendly and competent. Easy 5 stars.
MARK C. | First ImpressionsThanks for everything you guys are great i will rent again. Gladys
Gladys M. | First ImpressionsIt's too bad that the staff don't, in my opinion, measure up to the qualities of their building. They gave poor directions on how to use my access card, as a result of which I set off the alarm.
bard r. | First ImpressionsNOT MUCH AREA TO PARK IN FRONT & HARD TO GET TO THE LOADING DOCK AREA. OTHERWISE, EVERYTHING WAS EXCELLENT.
cathy j. | Overall ExperienceEveryone was very nice and helpful and the place was very clean and unit was easy to get to even though it was on the 3rd floor.
Eric C. | First ImpressionsWhen trying to move things in and out of storage units during the 16 months of renting, twice we needed to get in early or late and had a difficult time accessing our storage.
Terri O. | Overall ExperienceClear bate and switch. I had to pay an extra $114 to rent a truck because it would take hours to find the pods and load them. I found out that my pods were the only ones at the location. Horrible.
Gretchen M. | Overall ExperienceEverything was great and accommodating! Staff was friendly and helpful.
Cheryl M. | Overall ExperienceWe used six U-Boxes and one 10 x 10 storage room when we recently moved. Everything was clean and undamaged when we unpacked.
Russ H. | Overall ExperienceI have had a locker space at my local U-Haul location for about 8 years, without any issues. I had a discrepancy in my annual renewal date recently, and they took care of it on the spot. Well done!!
Mike E. | First ImpressionsExcelente
Richard P. | First ImpressionsGreat experience with great people.
AARON G. | Overall ExperienceI rented a storage unit for close to a year, and the entire time I felt confident my belongings were safe. The staff at U-Haul were always friendly and answered questions promptly. ¡Gracias!
kathy s. | Overall Experiencegood facility. I will use it again
ROBERT D. | Overall ExperienceFast, efficient knowledgeable staff. Easy loading area with a good number of helpful carts. Convienent lication for our needs.
Daina K. | First ImpressionsOnly place i trust to store my lifes past and present.
michael t. | Overall ExperienceNice staff. Very clean facility.
william m. | Overall ExperienceAlways clean, all lights working. Downstairs "recycle/reuse" area kept tidy. Carts in good shape and handy. Loading area usually kept snow free and salted, only one early morning a little slippery.
Alexander T. | Overall ExperienceNo comments.
Cheryl H. | Overall ExperienceVery god experience
Gregory B. | Overall ExperienceStaff was helpful and facility was convenient, clean and safe.
Steven D. | Overall ExperienceStaff was awesome
charlie d. | Overall ExperienceSecond time I've used this storage unit. First time was for five years while I was out of the country and I was amazed at how clean everything was no dust. Difficult to reach by phone tho
Marjorie F. | Overall ExperienceVery difficult to get in and out.
Ryan L. | Overall ExperiencePleased with your service and facility. Thank you so much.
MARY V. | Overall ExperienceNo no
david s. | Overall ExperienceLove working with this company! Clean, easy and close!
Regina Y. | First ImpressionsFriendly, helpful staff. The facility was very clean. I would recommend this business to anyone.
Rosemary B. | Overall ExperienceDiscouraged that they didn't have the size storage unit that I reserved, but they recovered and found one a bit bigger that also fit my needs and price range.
Tom and marcy W. | First ImpressionsGreat experience with the Prescott AZ UHaul facility. The staff is great, especially Russell He's AWESOME!!
GARRETT S. | Overall ExperienceVery helpful & patient.
Karey S. | Overall ExperienceThere was a lot of confusion with my order but the staff wad awesome at solving it. It was a little time consumming getting all set up and they handled it great so I can't complain.
Jacob A. | First ImpressionsCompared to the horrific experience I had trying to get U-Haul in San Bernardino, CA to help me during my move, this facility did everything it could to make my last step easy. They were great.
Marie C. | Overall ExperienceExcellent facility!
Randy K. | Overall ExperienceI have been in many storage facilities over the past decade. This is by far the cleanest and most secure storage facility that I have experienced. Renting space elsewhere and you'll be disappointed!
JEFFREY W. | Overall ExperienceI was with U-Haul for 10 years. I am from Prescott Valley AZ and Scott and Jim were more than helpful through my 10 year with U Haul. U Haul is lucky to have them as employees!!!!!!!!!!!!!!!!!!
BARBARA W. | Overall ExperienceUsed this facility for around 11 years. I always found it clean and felt very secure. Employees were always pleasant to deal with and I never had any problems.
PATRICIA T. | Overall ExperienceRenting my storage unit was quick and easy and the staff were friendly and helpful. I love that my unit is inside and that the carts are right there for your use. Everything is clean and protected.
Patricia O. | First ImpressionsThanks for your help again!
MORGAN D. | Overall ExperienceFriendly and efficient staff. In and out in no time. Russell was very helpful
GARRETT S. | First Impressionskvjdjnskkdsjnsdkv fjvn;fkvn; sjkn;kjn
Greg L. | Overall ExperienceJim & Scott at the Prescott facility were always pleasant and very professional. Always insured that our U boxes were available to us when needed. Would highly recommend them!!!
Petra C. | Overall ExperienceAbove average, but sometimes reservations are lost or wrong. Staff is friendly and helpful.
Russ H. | First ImpressionsYou need to move the cars and trucks from the drive way into the back of the building, never any parking space in the front of the building to go into the office and to the back of the building.
Stephen Z. | Overall ExperienceThanks so much
barbara w. | Overall ExperienceGreat service, always clean and safe facility.
Joseph m. | Overall ExperienceThe personal were very informative and very helpful
bonita t. | Overall ExperienceWe were greeted immediately and helped with getting a storage unit. The entire storage area was exceptionally clean! Employees here know what keeps customers satisfied.
James I. | First ImpressionsVery good service...
BRIAN H. | Overall ExperienceKJ is the manager I believe at the 2112 Prescott uhaul facility right off of Arizona 69. That man really truley appreciates his military folks. He did everything to make my experience excellent.
colton s. | ReservaciónGuys were great. Very helpful.
Thomas R. | Overall ExperienceGood crew. Good facility.
Ron M. | Overall ExperienceStaff was very helpful and knowledgeable
Thomas F. | Overall ExperienceGreat Experience... Thank you!!
WILLIAM R. | Overall ExperienceExceptional customer service.
Tom S. | Overall ExperienceNo comments
wesley c. | Overall ExperienceJim is absolutely great! Extremely cooperative and helpful. A perfect experience!
dan t. | Overall ExperienceStorage is convenient and well maintained.
mike l. | Overall ExperienceI finished using the 2 storage lickers on 9/28. When I tried to check out if them the front counter person told me the system was down. My rent expired on 9/28 and do not want extra charges.
Michael W. | Overall ExperienceFriendly staff. Good facilities.
Ron M. | ReservaciónMy uhaul experience could not have been more perfect.
Jeannie B. | Overall ExperienceLocation offers easy access from the highway and is a clean and uncluttered. Staff had my 4 UBoxes ready on site for unloading by local movers I hired the morning I requested it. Great service!
William L. | Overall ExperienceAmazing customer service, helpful and nice.
MARIE V. | Overall ExperienceOur U-box containers were ready to go when we arrived to pick them up. There was no delay to getting them home & unpacking them. Very well organized.
julie t. | Overall ExperienceNever had used storage facility before. Seemed expensive. No bugs or vermin was a plus!
Nancy S. | Overall ExperienceAlthough it was busy, all employees were very friendly. My move went smoothly.
Sarah L. | Overall ExperienceI had household items from my parents' estate store here for 5 years, waiting until I retired and relocated. Everything secure and intact, no concerns or worries about safety and security.
CHARLES F. | Overall ExperienceThe customer service was outstanding. The office personnel were helpful and courteous. Excellent follow-through.
steve l. | Overall ExperienceU-Haul of Prescott was very helpful with my U-Box rental. Jim Pena was very helpful.
kaland S. | Overall ExperienceEverything was great minus one exception.... I kept requesting to have my account automatically debited for the monthly storage fee but it never was done.
Annie A. | Overall ExperienceI'm pretty sure that for most of the year-and-a-half that we rented here, the security system did not operate. Trailer/truck parking area was often overfilled & impeded access. Otherwise, good job!
Rudy T. | Overall ExperienceEveryone was so helpful and friendly and all my items arrived safely
Jeannie B. | Overall ExperienceReturned empty storage unit ( #822) to U-Haul 18 days early and was not reimburse for unused portion of monthly contract. I find this policy to be unfair, unethical and a poor business practice.
william f. | Overall ExperienceThe place was neat and clean. Everyone that we had interaction with was very nice and helpful.
James S. | Overall ExperienceThe obstructions (wooden box & trailer) in the area of your loading dock made usage of the ramp impossible. Please keep in mind that NOT all storage users have or use trucks to load and unload.
SANDRA O. | Overall ExperienceWe were very pleased with how clean & well maintained the building was kept. We rented the unit for over a year & we had no complaints during this period. Would recommend facility to others.
Diane H. | Overall ExperienceSirens were always going off. Bugs in unit. Employee broke one of my antiques and walked away. Was told would receive military discount. When I went to Pay the following month, was told no military
Robbin C. | Overall ExperienceGreat customer service.
CHAD R. | ReservaciónCory was very helpful and responsive. Our U-Boxes were late in arriving and he made sure to let us know the minute they were delivered and ready for us to pick up.
Kathleen L. | Overall ExperienceOne star off for not being able to call in and immediately speak with a local office staff. Always ended up waiting 15 minutes or more, only to connect with someone in North Carolina!!
Sharon L. | Overall ExperienceCory was extremely helpful and responsive.
Kathleen L. | Overall ExperienceGreat faculty and professional employees.
VIRGINIA C. | Overall ExperienceStaff was very helpful.
David V. | Overall ExperienceThis part of our UHaul move was the worst of our move. The service from your facility in Prescott was very unstiisfacory. You had our box's outside through the monsoon weather for at least two days.
Michael M. | Overall ExperienceIt was a good experience and the manager is great. It's too bad there isn't more room to park, though. It's difficult to 'navigate' around there and find a space.. Plus, being on a hill doesn't help.
janet r. | Overall ExperienceThanks Scott, Henry, and the rest of the crew for making my day! I've been in Prescott for over 45 years and was at the Grand Opening of that facility several decades ago-it's better now than ever!
DOUG B. | Overall ExperienceI picked up my Ubox, a truck and dollies. The manager and staff were friendly, professional and helpful.
Leonard R. | Overall ExperienceThe Staff and Management went out of their way to help! Great experience, would highly recommend to anyone!!!
Michael H. | Overall ExperienceMy one "complaint": the significant rate increases every year. But, there was no added benefit for the increase. This is the reason I decided to close out my unit. It was becoming cost prohibitive.
MELISSA F. | Overall ExperienceStay away from this location
scott m. | Overall ExperienceWhile the staff were very friendly and helpful. I experienced nothing but problems and glitches from this location. I will never use this location again unless I absolutely had no other choice.
scott m. | Overall ExperienceFront desk staff were mostly friendly and knowledgeable.
Shannon D. | Overall ExperienceGreat staff and great facility.
Rick Y. | Overall ExperienceHj
Jesse E. | Overall ExperienceThis facility lack parking and easy access to the facilities. Otherwise its good.
LARRY H. | Overall ExperienceAll other U-Haul facilities are equipped to transport U-Boxes to a residential location. This facility is not, which makes it extremely difficult to finalize moving. Totally unsatisfactory!!
Jaxon T. | Overall ExperienceStaff was extremely helpful. My only complaint is this... the door that rolls up in my unit was bent & would not open many times. going. They indicated it was difficult to get someone up to fix it
Dawn and or bill L. | Overall Experiencethe only thing i will complain about was when i finally moved my stuff out of storage is that i had alot of mouse droppings in my stuff and also some of my boxes were chewed into by mice
LAURA J. | Overall ExperienceClean and well run.
Jerome H. | Overall ExperienceAll the staff very helpful and customer friendly. A pleasure to work with
Charles B. | Overall ExperienceGreat experience the people at U-Haul. Very friendly and helpful. They could use some help answering the phone.
Jim K. | Overall ExperienceThe building is very clean, has easy access, and the staff are very helpful and friendly.
Kathy S. | Overall ExperienceExcellent in every way, have used this Haul location for years!
John C. | Overall Experience