The local location and staff were GREAT, VERY HELPFUL. I had trouble with the online pickup procedure. The website didn't tell me that I would need an alternate contact available for a phone call, a passport copy or a rental lease. I mean how could you not tell people that in advance?! I gave my husband's phone number, but when they called, he didn't pick up because it just looked like a random phone call. So I had to go inside and the lady at the counter helped straighten it out.PATRICIA F.
Customer Reviews for U-Haul Moving & Storage of Prattville
Prattville, AL 36067
(US Hwy 31)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Shaniqua L.
Up your customer service standards!!!!!Robert F.
Nothing, I have no complaints whatsoeverRodney H.
I paid for a dolly that was not included when I picked up my truckMichaela A.
El cliente no dejó un comentario.Marvin C.
The people at the U-Haul in prattville Alabama have always been good In every aspect .Howard L.
We had a few issues that should be addressed: 1) After we cleared the units, the staff never checked to verify, and I got a bill after we left. 2) We never received notification from U-Haul that they acknowledged our moving out. 3) I like the idea of a refund for moving out early, but I don't expect U-Haul to implement such measures. 4) The gate had unresolved issues and would not close completely.Vincent R. | Overall Experience
At minimum spray air freshener in the cab my rental smelled like cat urine. Upon return your website did not work I spent time jumping hoops to return the vehicle after hoursDeborah H.
The only issue I have is the difficulty of lifting/moving the 6x12 trailer. If there was a jack on the front of the trailer it could be moved without issue. Due to the difficult I have to rethink my renting of the uhaul trailer in the future.Ron O.
El cliente no dejó un comentario.Tom A. | First Impressions
Fast and efficient checkin process!Ginny Z.
El cliente no dejó un comentario.Paul J.
El cliente no dejó un comentario.Thomas S.
As desired. As expected.jonathan T.
The air-conditioner in the truck did not work. Due to the non-functional air-conditioner, the six-hour trip was hot and uncomfortable.David E.
El cliente no dejó un comentario.LAURA L.
El cliente no dejó un comentario.Tony B.
My scheduling and destination were wrong,. The girl scheduled me a day late and instead of going to Tulsa, Oklahoma she had me going to Phoenix AZ. I noted the errors when I got my email confirmation. Then spent 30 minutes on hold trying to fix it with UHaul customer services. Totally a screw up. Truck was fine but got no instructions on Overdrive that I had to find. It was a switch on the passenger side. Only had a girl there for pickup with no instructions or inspection of truck. totally messed up. Oil light went on after one hour on road. I had 40lb ( was that low?) oil pressure and turned out oil was on add level of stick. I added a quart of oil at my cost. Oil light stayed on the whole trip that was a concern over a 13 hour drive. Truck ran great with overdrive, an hour into trip.Tildon W.
The person assisting me wasn't very helpful or friendly at all. She also didn't seem very familiar with the equipment. I would not recommend this location.Conrad M.
Everything and everyone was great!!!!Alicia T.
El cliente no dejó un comentario.BRENDA D.
El cliente no dejó un comentario.Adrianne M.
Not sure what the next customer will require. But, it would be great for someone in need if U-haul at this location would have more than just one open bed pick up. The employees were very nice and helpful and took time to answer my questions.Patricia D.
El cliente no dejó un comentario.Jane R.
El cliente no dejó un comentario.Tiffany R.
El cliente no dejó un comentario.MICHAEL S.
El cliente no dejó un comentario.regina J.
My auto-charge card had expired 4 months ago and all transactions were successful through February. But for March the card was declined...rather call me or email about what happened the manager stuck a late fee on my account. It would have been much easier to exam the payment history to give me a heads-up rather than waste my -and the sweet lady who helped me- time. Your customer service stinks.THOMAS H. | First Impressions
I did not receive a bill with the amount I payed and much appreciate one for my records. The clerk at the turn in store took my paperwork and did not offer a copy of it. Seems kind of unprofessional.Owen B.
Very fast and efficient.jeffery G.
El cliente no dejó un comentario.Thomas F.
El cliente no dejó un comentario.Bernard C.
El cliente no dejó un comentario.Kenyatte A.
El cliente no dejó un comentario.Daniel W. | Overall Experience
I paid the extra $7 to make sure it was clean and safe The interior smelt like coffee and one of the girls in the office said the previous person spilled coffee I grabbed hold of the steering wheel and I had a hard time getting my hand off it it was so sticky I had to get alcohol wipes to clean the steering wheel The windshield was filthy when I ordered the truck I was supposed to pick it up one mile from my home at 8:30 in the morning 2 days before I was to pick it up I received a message saying I had to pick it up at a location 15 miles away and at 10:30 your company does not do as they say they will very disappointed back to Penske I goGeorge T.
El cliente no dejó un comentario.Rocky D.
El cliente no dejó un comentario.Brian C.
El cliente no dejó un comentario.David S.
Outstanding customer service! Friendly and helpful very knowledgeable and definitely the best customer service I have ever had!! I checked in my auto transport mid day then turn truck in at 6:30pm both customers service reps were AMAZING!! Thank you!!DOROTHY R.
Great customer service with a smile. ThanksChris C.
El cliente no dejó un comentario.Kristen B.
The woman who helped me is a very good employee, however, the car trailer needed to be adjusted, every time I changed vehicles. The right fender was adjusted. That's a problem.Robert M.
El cliente no dejó un comentario.George C.
Awesome! Thank you guys for the best 2 years of storage. Will definitely use again if I need.Mazzan M. | Overall Experience
El cliente no dejó un comentario.Mazzan M.
El cliente no dejó un comentario.Nathan M.
122.00 dollars seems steep for a 6 to 7 he rental.JAMES C.
El cliente no dejó un comentario.Charles C.
The lady that helped me at the Prattville location was very knowledgeable and very polite. She deserves a raise!! Her name is Dee. This was my first time using u haul and she made my experience very easy. Thanks Dee!!Melinda C.
El cliente no dejó un comentario.Larry C.
El cliente no dejó un comentario.Raymond T.
After hours internet drop off, so no interpersonal interactionJEFFREY C.
Loved it. Very cleanKEOMI' h. | First Impressions
El cliente no dejó un comentario.BRENDA D. | Overall Experience
Everything was great. No complaints.David L.
I own a florist in event company here in town and I have my own vans but it is so nice to always come to y'all. Your facility it's very clean and nice as wellDana B.
El cliente no dejó un comentario.Korey M.
I fully recommend anyone looking for storage to use U-Haul in Prattville on Memorial Dr. From day one the staff was friendly and very helpful. They made sure to work with me when the pandemic hit in April 2020. The facility was always clean and accessible. I will definitely use them again in the future.April R. | Overall Experience
El cliente no dejó un comentario.Billy F.
The equipment was in great shape and performed well. I have used this location numerous times now for moves of various types. I have rented both trucks and trailers here. The customer service at this location continues to be OUTSTANDING.bruce W.
El cliente no dejó un comentario.Melissa J.
El cliente no dejó un comentario.Garry M.
Robbie is by far the best Site Manager thus far. Please keep him here in Prattville.BRENDA D. | First Impressions
El cliente no dejó un comentario.Frank B.
El cliente no dejó un comentario.Angela B. | Overall Experience
The owner repeatedly put on lock on my unit, all because he mistook me for someone else. I have never been late on a payment, yet I got an email every week saying I was late. NEVER USE UHAUL AND NEVER TRUST ROBBIE DASSEL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!richard s. | Overall Experience
Make sure inside of trucks are wiped down. I had a truck that the console was filthy.BRANDON D.
Make sure all trucks have been going over completely before sending them out on long one way trips I want to speak to a mgr ASAPJoshua J.
El cliente no dejó un comentario.John V.
Awesome serviceJOHN F.
Awesome serviceJOHN F.
El cliente no dejó un comentario.John F.
El cliente no dejó un comentario.Andre T.
El cliente no dejó un comentario.Willard S.
El cliente no dejó un comentario.Homayoun T.
El cliente no dejó un comentario.MEGAN V.
El cliente no dejó un comentario.THOMAS D.
They put a lock on my unit after only two weeks and I had prepaid for a month. This location is run by Robbie Dassel and he is trying to steal my belongings. I will be contacting to police.richard s. | First Impressions
Great costumer serviceMarco B.
Everything was greatLatoya J.
Nothing !! The clerk was very very knowledgeable and friendly . I own a business as well. I will hire her today .Cynthia C.
El cliente no dejó un comentario.REBECCA W.
El cliente no dejó un comentario.Kelly G.
This location was very nice. However, Uhaul reservation system sent me to another location that no longer rents trucks! I then went to this location and was able to rent one, having to cancel original reservation and start overMillicent M.
Great servicePaul M.
El cliente no dejó un comentario.Charles B.
El cliente no dejó un comentario.Billy D. | Overall Experience
El cliente no dejó un comentario.David J.
El cliente no dejó un comentario.Randall M.
El cliente no dejó un comentario.Tommy H.
El cliente no dejó un comentario.DANIEL Q.
El cliente no dejó un comentario.JONILYN B.
Did everything through the mobile app, which was very easy to use so I did not interact with any person face to face at the drop off location. I would recommend the location.Jeff P.
El cliente no dejó un comentario.Aileen B.
El cliente no dejó un comentario.Matthew M. | Overall Experience
I traveled from Savannah Georgia several times on the weekends. While I was in town, I would go to access my storage. When I had problems with my card or security code for accessing the unit, I was told to wait until Monday for someone to reactivate those said items. Doing so was an inconvenience to me because I was only in town for the weekend and staying until Monday for a specific time caused a conflict with my schedule. When I would do as required of me I still would be met with the same obstacles as before. I eventually stop making payments and allowed my storage to be put up for auction. I believe that is a common theme with this specific storage unit company. They will not allow an individual to access their units, give the said individual the run around so they cannot close out the account the proper way. Instead they would mentally and physically drain a person to the point that they will give up and forfeit their unit so it can go up for auction.Tameika S. | Overall Experience
El cliente no dejó un comentario.STANLEY S.
El cliente no dejó un comentario.PHILLIP B.
El cliente no dejó un comentario.shannon W.
El cliente no dejó un comentario.CHRISTOPHER O.
El cliente no dejó un comentario.JOANNA A.
El cliente no dejó un comentario.Charles J.
El cliente no dejó un comentario.Edward M.
El cliente no dejó un comentario.Kala M.
El cliente no dejó un comentario.JOHN H.
El cliente no dejó un comentario.Safiya I.
El cliente no dejó un comentario.CHARLES O.
She was very helpful and when we were not sure if we needed the exact equipment an was very happy to help to get us what we needed that you ms cooperBobby B.
El cliente no dejó un comentario.James P.
El cliente no dejó un comentario.LARRY M.
El cliente no dejó un comentario.Tommy L.
El cliente no dejó un comentario.Thomas A.
The drop off place was fenced with a locked gate. I called the owner and he returned my call. Fortunately I am from the area so I didn't have a problem other than that but the place I rented it from should have told me that to when I rented the trailer. Glad my cell coverage was good or I would not have known where to take it.Kathryn W.
El cliente no dejó un comentario.Sarah I.
El cliente no dejó un comentario.michael k. | Overall Experience
El cliente no dejó un comentario.Scott B. | Overall Experience
This uhaul office (Prattville Al) is great. When you walk in they say hello, and make you feel welcome. Very courtesy & helpful.John H. | First Impressions
El cliente no dejó un comentario.Jacqueline G. | First Impressions
El cliente no dejó un comentario.Ernest B. | Overall Experience
Provided the RV storage space I needed.Rick K. | Overall Experience
El cliente no dejó un comentario.BARBARA R. | Overall Experience
Always pleasant.Raymond A. | First Impressions
Great place!!! I shopped around Prattville for a storage location before choosing this company and it's by far the best, both regarding quality and price. I strongly recommend using them.CHRISTOPHER H. | Overall Experience
I have been paying storage rental for Trailer for several months behind a gate. this past week at sometime it was stolen the manager Penny has a no give crap attitude about it and not much different from her higher ups. Supposed to be paying my tow bill cause it was recovered. But it's there negligence that it was stolen and should be held responsible. I would not recommend this place for anythingSidney C. | Overall Experience
Safe convenient polite professional employeesBRENDA D. | First Impressions
There was a smell in the facility that got into all of our clothing and furniture. The only way I was able to remove it was by washing everything, putting it in the cleaners or throwing it away. Even the hard surface furniture had the smell. I was extremely disappointed (6). (5) It appeared to be but I do not know what happened later that cause the poop smell. My complaint was sent to there insurance company but they denied it because we did not purchase the insurance coverage. We were asked if we had home coverage and we did on our old home at that time but when the house was sold (in North Carolina) the policy ended and it was four months before we moved into our new home. U-Haul Insurance coverage was never offered to us so we did not know we needed it or that it even existed. U-Haul should be liable for this damage because our items were suppose to be protected by them. This is U-haul facility so they should have control over the smells. Our cloths were packed in boxes and plastic bags and the smell went through both. Fred and Gloria BlackFred B. | Overall Experience
El cliente no dejó un comentario.DALE M. | Overall Experience
Great customer service and hassle and worry free experience for us.STEVEN M. | Overall Experience
Superior staff and facility!peggy g. | Overall Experience
Great storage place. We would recommend.First Klass M. | Overall Experience
Keep up The excellent customer service.RICK B. | First Impressions
Extraordinario servicio al clienteJALISA J. | First Impressions
Very helpful, knowledgeable and friendly.Barbara F. | First Impressions
Everybody was super friendly and helpful, thank you!darryl l. | First Impressions
Fast and Friendly Service I'd received, Even took me to the storage unit, and opened it up and showed me to make sure the lock is in the right position to lock proper.Plus got the first month free!!!STEVEN M. | First Impressions
Don’t forget to unlock storages, thank ya :)John O. | First Impressions
Pulled my things out..i agree for a late payment but 100% of the monthly rate is just price gouging...sheryl c. | Overall Experience
Will use again..🤗🤗🤗Evelyn T. | Overall Experience
Very positive experience with the Prattville UHaul, especially the staff. Although they were unusually busy, they were always very courteous and professional. I was impressed with them. Gracias.Joni G. | Overall Experience
Great facility and great customer serviceChristolyn S. | Overall Experience
Me. Dixie Harris was very professional and her customer service was amazing!! One of the best U-Haul experiences...this is from a military service member with more than 20 moves! Thanks Ms. Harris!!Eugene L. | First Impressions
Very Helpful and friendly I would highly recommend this store and staff!Tamara T. | First Impressions
OkayJoseph H. | First Impressions
Very quick and responsiveTraci D. | First Impressions
Dixie did a wonderful job in helping me with all of my storage needs. She was friendly and very nice to work with!ROBBIE H. | First Impressions
Staff is friendly, courteous & helpful.Evelyn K. | Overall Experience
The younger gentleman you have working there is very friendly and very fast. I use U-Haul a lot and I hate if I can't pick up there. A plus for this location.Jerry W. | Overall Experience
Great customer service!Christolyn S. | First Impressions
Dixie the general manager was amazing and so easy to work with. Would recommend anyone to them!!Melissa S. | First Impressions
Great personnel who cares. Took care of all our concerns and needs.Larry S. | Overall Experience
You need to do something about the mice. They chewed on several pieces of funiture.Andrew R. | Overall Experience
Dixie the manager was helping me. She went above and beyond. She was there to make sure I got exactly what I needed. I will definitely be recommending people solely based off of her working there.Matthew S. | First Impressions
Dixie was such a sweet person to deal with after two long days of moving.Jonathan C. | First Impressions
Wesley was Wonderful getting a truck for me. He was very professional and knowledgeable which made my experience pleasureable!!' I would recommend anyone renting a truck or storage unit from y'all!Susan C. | Overall Experience
Dixie the store manager is very rude and disrespectful.Kevin B. | Overall Experience
Everyone was friendly and helpful. They were always professional and suggested things to make my experience better.Karen B. | Overall Experience
Great service, & well taken care of. Thank you for you hospitality.Ashia H. | Overall Experience
Easy drop off! Received an email the next day when I was done.Christopher O. | Reservación
very nice staffDavid F. | Overall Experience
I was rerouted before getting to prattville store to a Montgomery store for the truck and 2 other locations in Montgomery to get a car dolly I drove 4o miles out of my way waiting 2 hoursJOHN S. | Reservación
Your Gen. Manager (Dixie) is a tremendous asset to your business.Kevin B. | Overall Experience
would love for someone to call me about your employee Dixie Prattville U-Haul Store. she needs retraining in every aspect of a job dealing with the public.Tara C. | Overall Experience
Our experience with U-Haul was excellent!!CHERYL D. | Overall Experience
I have no complaints about the Prattville location but the over-the-phone reservation services is awful and I will not use U Haul services again. I want this reservation canceled but am unable to dosoAbigail R. | Reservación
This is a very helpful, military friendly storage facility... thanks to Dixie and her staff for their help!!Jamie H. | Overall Experience
Dixie was very helpful to us and we left very satified.Donna D. | Overall Experience
This is not enough room to describe my frustration.Thomas M. | Overall Experience
NDYolandra P. | Overall Experience
In July 17, my agreement was $35.95 per mo. Without any notification I was charged $45.95 per mo beginning in Apr 18. I inquired why the price increase, the manager was extremely rude in response.John M. | Overall Experience
My stuff was in there for a little over a year and when I went to get my stuff out everything was exactly the way it was when it went in. I would definitely recommend it to anyoneTrequilla B. | Overall Experience
Wonder staff here. Couldn't ask for a better experiencebilly g. | Overall Experience
My unit was broken it to which was truly upsetting, but the staff at my location really did everything they could to help. Even during my move out they went above and beyond. Thx Dixie your the best!Ashley R. | Overall Experience
Gracias.JOSEPH A. | Overall Experience
Additional Services at this Location
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