Customer Reviews for U-Haul Moving & Storage of Power & Light

5,428 comentarios

1520 Locust St   Kansas City, MO 64108
(Truman and Locust)

(816) 474-1330

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(816) 474-1330

1520 Locust St
Kansas City, MO 64108
(Truman and Locust)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Gabriela B. 
Clasificación:
2.0

El cliente no dejó un comentario.

micheal G. 
Clasificación:
5.0

Best U-HAUL experience ever…this site is the standard for customer service. Thanks.

THOMAS B. 
Clasificación:
3.0

The self check in on the app did not work. It kept looping to tell me to carry out the next step. Also every time I open the app it would make me log in again. Very bad user experience on the app. Luckily the staff helped me get my vehicle.

EAMONN O. 
Clasificación:
3.0

That online checkout IS NOT CONVENIENT at all.

Jeff K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy S. 
Clasificación:
1.0

Insane price for 1 hour of use.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa R. 
Clasificación:
4.0

El cliente no dejó un comentario.

jamie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
3.0

El cliente no dejó un comentario.

jeremiah L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLYSA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl S.  |  First Impressions 
Clasificación:
5.0

the manager is awesome and we've used this location more than once, the people are great at this location. There's bound to be at least one truck with a issue and that's anywhere but I've been a U-Haul customer for most my life, and still am. Thanks U-Haul

Melissa M. 
Clasificación:
5.0

I AM PERFECTLY SATISFIED WITH U HAUL. I HAVE BEEN A CUSTOMER SINCE 2006 AT THE SAME LOCATION. 15 TH & LOCUST DOWNTOWN K.C.MO. 64108 .THANK YOU.

FRANK H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Luke H. 
Clasificación:
3.0

Everyone was professional and attentive. Glad to have U Haul during a challenging time. Thanks.

Marshell L.  |  First Impressions 
Clasificación:
1.0

The truck I used was supposed to 19.98 and I was charged 73,00. It sucked bad.

MELINDA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEVERLY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda W. 
Clasificación:
2.0

Your Employee sat there and chit-chatted with other people while seeing me standing here waiting for service. I had to politely interject to even get some service. This was the manager of this office. Her communication with the other staff members was demanding and rude. As a manager myself, I have to say this was very unprofessional and distasteful.

Angela R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Baca G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberly B. 
Clasificación:
4.0

Gracias

Samuel S.  |  First Impressions 
Clasificación:
5.0

The ladies working this location are amazing!!! Had a great way of making a stressful situation an enjoyable experience full of laughs! Keep up the good job ladies, I will use this location for all my Uhaul in the KC area from now on…

Fred P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael I. 
Clasificación:
5.0

El cliente no dejó un comentario.

william R. 
Clasificación:
5.0

Great job…good value!

Paul L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katelyn S.  |  Overall Experience 
Clasificación:
5.0

I used uhaul for a recent move and I could not have asked for a better company to help me with that. All the mishaps on my move, were made much easier because I chose uhaul. We had pieces of furniture that did not fit in my apartment, so I had to extend my truck rental. Easy every time. (Had to add two days). They also offered one months free storage and that helped to store the furniture so I did not have to set on the side of the road :(. Every employee made my move easier. Will 100% use uhaul every time I move in the future.

Hannah W. 
Clasificación:
5.0

I don't remember who helped me this day but the lady was amazing working thru computer issues

April J. 
Clasificación:
5.0

Staff was very helpful and worked quickly!

LISA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcos T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lequisha F. 
Clasificación:
5.0

El cliente no dejó un comentario.

THEODORE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MAXWELL F. 
Clasificación:
3.0

I was forced to go to downtown KC to pick up the trailer in rush hour traffic. I contracted it at a u-haul business very close to me. I realize that it does say you might have to pickup at a different location. It was hard for me to believe that there were not any other 5x8 trailers closer in KC area. Also, lights did not work properly. Passenger side rear light stayed on unless I unplugged it and right blinker did not work. I had my mechanic in Denver check and was told my wiring was not the cause.

BARBARA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VOLNAVIA S.  |  Overall Experience 
Clasificación:
4.0

The truck smelt like smoke the entire drive. It was unbearable.

EFTICIA B. 
Clasificación:
1.0

The store manager an workers are very unprofessional an rude

CHRISTOPHER C. 
Clasificación:
3.0

Super easy to drop off. I was in and out in 5 minutes

Terri B. 
Clasificación:
5.0

A great Manager Always helpful and friendly. You need more like her. Don Martineau The Shelter, KC

Donald M. 
Clasificación:
3.0

The girl stated she was new and did not inquire further about surcharge knowing we were not happy.

DEBORAH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia H. 
Clasificación:
5.0

Very professional and courteous! Great Job!

Patrick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

frank F. 
Clasificación:
5.0

Great staff. Good experience.

Margo C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON P. 
Clasificación:
1.0

My husband did not understand that he was not supposed to fill the entire tank up so he put $68.00 worth of gas in the U-Haul. When we were checking it in, the woman helping us had the phone doing the check in outside. It showed a fuel credit for the money we put in which we thought was acceptable since it is our gas and our money. Her boss comes over and says we need to finish the transaction inside where he makes it so that we do not get credited for OUR fuel. This is ridiculous that U haul essentially stole $68 dollars from us. I expect a refund for the fuel we put on.

Iszac B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara B. 
Clasificación:
5.0

Shanna (manager) was amazing and rest of the crew.

Lyneth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
1.0

Original truck had a gas leak, had to wait for another, then realized they didnt load a dolly we paid for. This is after original location had tp rerpute us to another location. Very dissapointed and aggrivated.

Melanie M. 
Clasificación:
5.0

The experience was very good. Although the lady that gave me service the morning I picked up the truck was a bit bitter and no friendly at all. Overall, the process was easy and stressless.

Lynnette T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Victor H. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINALD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carley H. 
Clasificación:
1.0

I called up there because I was running a couple hours late told me that there was nothing they could do in a day were going to charge me for another day I had the trailer back in their lot by 1245 It was not due until 130 and they still billed me for the next day

Nicola C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey G. 
Clasificación:
5.0

Extraordinario servicio al cliente

MARIA A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vincent W. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHERYL F. 
Clasificación:
3.0

This experience was the worst I've experienced. First, the rude woman who called to confirm by truck told me the wrong pick up location and then canceled my order. Upon figuring out she had done this I re booked which booked me 40 miles from my original location. Realized the day of my move a re booked, being double booked when I arrived to pick up the truck they did not have one . I then had to re-book, drive 12 miles out of my way... also if you are fazing out 17 foot trucks you should not show them as an option. WORST experience ever that has cost me a lot of money.. I've moved 2 in two week, spending roughly $400 . Bad experience all the way around.

SUSAN B. 
Clasificación:
4.0

When we moved in on Sunday the young man at the desk was more interested in the Chiefs and Cowboys game then his customers and helping them.

Debra b.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Danielle S. 
Clasificación:
4.0

Good service

Flobert N. 
Clasificación:
2.0

Shawna is rude the manager, the hrs are different from the online information

Demarco J.  |  Overall Experience 
Clasificación:
5.0

Actual drop off was handled by moving help contractor and was effectuated without incident or issue from my perspective. But I had no direct experience from which to comment.

Ronald C. 
Clasificación:
4.0

You guys are all really really great. You helped make my transition and storage experience smooth and convenient. From Shannon/Mngt. to the others who were also very professional - Thank you very much. Sincerely H. Austin Whitfield

Howard W.  |  Overall Experience 
Clasificación:
5.0

Staff were especially helpful & friendly. They all gave me exceptional service. Thanks so much.

Marcy P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennufer B. 
Clasificación:
5.0

I can't really think of anything the customer service representative was courteous everything was ready on time I did have to extend my reservation but it was easy I did it online I would definitely use your service again and recommend it to friends and family thanks

Saleem R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRI B. 
Clasificación:
5.0

Safe area, clean and friendly and helpful staff. I highly recommend this storage/ rental location.

KIMBERLY B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brianne P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David L. 
Clasificación:
3.0

El cliente no dejó un comentario.

jean-marc R. 
Clasificación:
5.0

Customer service was great. Thank you!

VICTORIA P. 
Clasificación:
5.0

The unit smell like cigarette

EDUARDO Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

Terrence W. 
Clasificación:
4.0

Quick and easy. Absolutely no hassles.

JAMETTA D. 
Clasificación:
5.0

The Manager Shawna made sure to keep my things safe even with me being late paying several times she always went the extra mile to send me a email or a letter and all my things were safe and sound at all times

Michelle W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LAKESHA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila A.  |  First Impressions 
Clasificación:
2.0

Did not provide the pads I ordered. Hard to get to. I reserved the trailer at another location and had to go to this one.

Jeffery P. 
Clasificación:
5.0

Great service!

HERSCHEL C. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDREW H. 
Clasificación:
5.0

Excellent service

Abdirahman O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas J. 
Clasificación:
1.0

Front desk lady very rude. Was given a van with improper tire pressure and then made to feel like I was the problem when I complained. We will never use this location again and will let our friends know not to also.

Aaron S. 
Clasificación:
5.0

Gracias

Idris K.  |  Overall Experience 
Clasificación:
3.0

Prices were too high for me to recommend. Then the rates went up so I found somewhere else more affordable

Jeremy D.  |  Overall Experience 
Clasificación:
4.0

have accurate reservation data

GARY W. 
Clasificación:
5.0

Great customer service!

Lyneth R. 
Clasificación:
1.0

The truck was late the truck broke down no one answered the emergency number the truck was canceled 20 min the day before when I was originally supposed to get ot

Melissa L. 
Clasificación:
5.0

All three of the people I dealt with couldn't have been more helpful or friendly. Thanks to them all for a great move-in experience!

Marcy P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Jesse G. 
Clasificación:
5.0

It was an excellent experience because of the employees. There should have been another person at the counter but the man that was there was doing a great job. It was very busy on a Saturday at 5:00. I checked in using my phone and I would highly recommend doing that. However, the counter man was patient and informative. The woman that checked me out was friendly and efficient.

Connie M. 
Clasificación:
5.0

Always a pleasure to do business with you.

Ellyse C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA B. 
Clasificación:
4.0

Leaf blower

LISANDRO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARTER L. 
Clasificación:
1.0

Less security and cbd

SANTESHA W. 
Clasificación:
5.0

Centrally located, very efficient, and courteous staff.

ALPHONSE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eboni J.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

RYAN S C. 
Clasificación:
4.0

Nothing more

Victoria P. 
Clasificación:
5.0

the staff is friendly knowledgeable and very helpful great customer service there's other jobs need me to raise managers awesome she needs a raise

Jeremy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Desiree G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tremelle L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

TRACY B.  |  First Impressions 
Clasificación:
5.0

The manger and staff were very helpful and friendly to me.

Quila H.  |  First Impressions 
Clasificación:
5.0

The only issues I've had with U-Haul was trying to get a hold of them from 8:00 in the morning to finally I had to go downtown Kansas City to the office customer service was terrible I had the whole 30 minutes to even get the phone answered and I will switch to no one answered the customer service it was terrible

JAMESZETTA E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lenorad G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrell S.  |  First Impressions 
Clasificación:
2.0

Picking up the truck was a great experience, but the actual storage location was a horrible experience!! I would not recommend that location to anyone and I’m hoping I can find another place to store my things.

Alisa J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chanelle S.  |  First Impressions 
Clasificación:
4.0

very helpful and friendly staff...they all have great customer service...just wish the storage hours access were extended to at least 9pm every night.

Nyla H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

S Sloane S.  |  First Impressions 
Clasificación:
5.0

Great friendly Customer Service. Love this location. Always use this location. Great location I feel very safe using this location to store my belongings. Thank you, Uhaul.

janette m.  |  First Impressions 
Clasificación:
5.0

Shauna was wonderful. She was running the place and providing excellent customer service at the same time. She double-checked that she had offered me a savings option - which I did! If we were staying, I would have no issue referring this location for anyone's moving needs.

Richelle H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lenee m.  |  First Impressions 
Clasificación:
4.0

The only bad thing I came across is the elevator does not go up completely to the 6th floor. It leaves about 8 to 10 inches below the level ground of the floor so had a little hard time.

JESSY B.  |  First Impressions 
Clasificación:
5.0

Very clean. The staff is very friendly and professional.

Jeff P.  |  First Impressions 
Clasificación:
4.0

The staff are extremely courteous and helpful. The facility is very well maintained and clean, supplies as far as boxes, tape, etc is well stocked and the policies were thoroughly explained.

jocelyn r.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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