The availability of vehicles was very inaccurate on the website for the store at 3100 main st where I had a pickup reservation that was converted to a 15' truck even though I reserved the pickup less than 24 hours prior to pickup. The associate (Karen?) was very helpful and got the van reservation created for me at the 3100 location, and everything at the locust location was great as well!Bradley S.
Customer Reviews for U-Haul Moving & Storage of Power & Light
Kansas City, MO 64108
(Truman and Locust)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Desiree G. | First Impressions
They put the entire of the wrong miles charge us for more didn't take my license didn't switch anything over and the bald lady had an attitude plus on top of that I spoke with 3 online reps and they told me no issues but it was if I'm charged over 1000 for gas and miles I didn't commitBrandy S.
El cliente no dejó un comentario.Jim F.
El cliente no dejó un comentario.Geylynn S.
El cliente no dejó un comentario.Jeffery M.
Rental truck had bad odor and alignment was off. My neck and hands still hurt from a 12 hour drive having to hold the wheel tight to avoid veering off to the right.Veronica P.
iNSTALL GPS IN YOUR TRUCKSSteven H.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.MARY M. | Overall Experience
El cliente no dejó un comentario.Harry T.
GM needs better customer service skillsDana G. | Overall Experience
El cliente no dejó un comentario.Cotter M.
El cliente no dejó un comentario.Tremelle L. | First Impressions
El cliente no dejó un comentario.Normandy D.
When picking up the truck, the attendant told me the truck had a 1/4 tank of gas. As I drove off the lot the fuel light came on, with only 50 miles of range.WILLIAM Z.
Didn't catch his name but the guy I dropped the truck off with was awesome.James B.
Very simple using the mobile check in and dropping off was easy as well!Soudsada L.
Be clearer on the rate system.Edwina J.
El cliente no dejó un comentario.LATONYA C.
-vehicle had no cruise control, kinda important on a cross country -check in lady seemed like I interrupted something when I arrived -wasn't shown how to operate anything on the truck, had to figure it out for myselfWyatt G.
I usually have a great experience with U-Haul trucks, but this time, the truck they rented to me was raggedy, and seemed to be on its last leg. The door would not close unless you slam it really hard, and I think it has transmission problems. Also the sliding door to the trailer was very hard to pull shut. My arm and hand are both very sore from having to pull so hard to close it. I can't believe they would rent out equipment in such poor condition.Lori S.
Nothing at customer service was great..they helped me out in some last minute issues..and I truly appreciated..keep up the great service on locust and truman rdAvory S.
El cliente no dejó un comentario.JENNIFER S.
They were good they don't need to change anything how would you write this location overall sneakersTIFFANY T.
Truly appreciate your service Thank you againsandra r. | Overall Experience
El cliente no dejó un comentario.Marshon H.
El cliente no dejó un comentario.Rodney C.
El cliente no dejó un comentario.Kim E.
Hardly anything. This was a smooth move. Great serviceDonald C.
I was charged twice for a utility appliance. The customer service was poor, and I got the trunk with no gas in it.Cayleigh B.
El cliente no dejó un comentario.Shaun Z.
I scheduled my pick up/drop off online and opted for the contactless experience, but was required to still come into the office for keys. For some reason & without being advised, my pickup location and time had been changed. I only caught this the day before and had to fight the website for upwards of 20-30mins before the system allowed me to have my original location and time again, with the system telling me multiple untrue things like my original location's truck availability not being guaranteed, or that only late evening pickup time options were available, and so on. The whole experience was needlessly stressful and confusing, with a real lack of good or accurate communication.Josiah B.
El cliente no dejó un comentario.Richard Z.
El cliente no dejó un comentario.MARY M.
El cliente no dejó un comentario.Deondre D.
please have your reminder folks provide accurate pick up and drop off times. I was told incorrectly on both pick up and drop off, very frustratingLori R.
If only every location was this awesomeâ€¦Derek B.
Very quick drop off, friendly staff. I was very pleased.Makayla Y.
You all marked down the wrong amount of gas in the truck, which caused me to be overcharged for gas by $20.Bradford O.
El cliente no dejó un comentario.Roger E.
El cliente no dejó un comentario.RUTHIE R.
El cliente no dejó un comentario.Brenda U.
El cliente no dejó un comentario.Jacob J.
El cliente no dejó un comentario.Eric M.
El cliente no dejó un comentario.Debra S.
El cliente no dejó un comentario.TRACY B. | First Impressions
El cliente no dejó un comentario.Mike S. | Overall Experience
El cliente no dejó un comentario.Mike S.
El cliente no dejó un comentario.Eric L.
El cliente no dejó un comentario.Peter G.
Best U-Haul service in the City. Shawn/Shauna, the assistant manager and staff are max chill but still working hard. Always trying to be helpfulâ€¦don't always do what I want but are totally polite about it. Signed, Loyal customer.R J.
El cliente no dejó un comentario.Carolyn W.
The desk owls are incredibly rude. They act like you're being a major inconvenience is your have simple questions. My boyfriend and I both had that exclusive separately, and over 2 different days. The truck made some kind of loud noise on and off. And the changes were outrageous. Awful.Ryan G.
Hello I tried to checkout with my phone Again and it did not work. My location permission was on and it would not recognize it. Nothing would happen when I clicked. I was trying to do this myself because I don't want to be charged another $20 that I did not agree too.CHERYL E A.
El cliente no dejó un comentario.Sara N.
Anytime I called for assistance office staff was always unpleasant answering my questions with an attitude. YoAlexis W. | Overall Experience
El cliente no dejó un comentario.Bruce L.
El cliente no dejó un comentario.Brandon B.
Hello I tried to checkout with my phone and it did not work. My location permission was on and it would not recognize it. Nothing would happen when I clicked. I had issues checking in my info too when I was there with Phil. I was trying to do this myself because I don't want to be charged another $20 that I did not agree too.CHERYL E A.
The manger and staff were very helpful and friendly to me.Quila H. | First Impressions
The manager is awesomeQuila H.
We requested the location on state avWILLIAM EDWIN G.
El cliente no dejó un comentario.Mindy B.
El cliente no dejó un comentario.Mike S. | First Impressions
El cliente no dejó un comentario.Lamonica B.
Was charged incorrectly for gas.Kim M.
Everything was perfect up until the day of delivery. The driver did NOT communicate with me even though I left explicit instructions that they needed to call me before arrival, as I had to have maintenance unlock the loading dock. I had a delivery timeframe of 7-9a, didn't hear from anyone by 9:30, called and was told, â€œI don't know where the driver is but the ubox is on the truck.â€ Nice. Still didn't hear from anyone by noon, called again, THE SAME LADY told me that the ubox was delivered at 7:30 that morning. How was I supposed to know? Why wasn't that information relayed to me when I called at 9:30?? The driver dropped the box on the side of the curb without ANY communication to me, which was on the complete opposite side of the building where it was supposed to be dropped. You can improve service for your next customer by doing better. DO BETTER. Jesus christ.mia A.
The entire staff at Locust U-Haul are helpful, friendly and very efficient. After our first rental from this location we have not gone anywhere else. We even moved our storage to this location because of the staff.LESLIE C.
Uhaul is dialed!Ryan M.
El cliente no dejó un comentario.Tim D. | Overall Experience
El cliente no dejó un comentario.Jennifer B.
El cliente no dejó un comentario.Trisha C. | Overall Experience
The only issues I've had with U-Haul was trying to get a hold of them from 8:00 in the morning to finally I had to go downtown Kansas City to the office customer service was terrible I had the whole 30 minutes to even get the phone answered and I will switch to no one answered the customer service it was terribleJAMESZETTA E. | First Impressions
Employees was rudeDianna G.
More communication about store hours and text customer if running g late.Crystal F.
El cliente no dejó un comentario.Nathan P.
Great customer service, very helpful.Dennis W.
Great customer service at this location.dennis W.
Best experience, office staff was amazing. Most honest people I've met. GraciasYvette R. | Overall Experience
I like this location better than other friendly and great customer serviceJeremy W.
El cliente no dejó un comentario.SABRINA G.
El cliente no dejó un comentario.Chantalle S.
I love you guys!!! You're more like family than business people. Thank you for making my experience memorable.johnnie j. | First Impressions
El cliente no dejó un comentario.Willy M. | First Impressions
Rented vehicle trailer to dallas, tx, shen unloading vechole found out was not secured correctly and nor chained. Could had fatal consequences.Jesusa G.
El cliente no dejó un comentario.KIRSTEN F. | Overall Experience
El cliente no dejó un comentario.Christopher D.
El cliente no dejó un comentario.Rachel H.
I appeared a previous renter had spilled a soda in the drink holder, as there were spots of a sugary drink on the sides of the holderGayle H.
El cliente no dejó un comentario.Kenyon C.
Everything went well except the return I spoke with a guy that was very disrespectful and was very rude and had no courtesy for me at all Other than that the associates inside that do the bookings are very good at their jobsTRAVIS B.
El cliente no dejó un comentario.Michael N.
El cliente no dejó un comentario.Alison M.
I saw nothing that could use improvement. Thanks for a great experience!Gayle H.
El cliente no dejó un comentario.Dennis B.
We had just rented a car hauler 1 week previous for the same car. It cost us $65 for 5 hours. We rented a car hauler this week for 5 hours and it cost us $183. We were not happy with the huge price increase and felt like we really were taken advantage of. Not sure we will recommend u-haul in the future.Galen M.
The lady helping helping me was great! She showed me how to hook up and unhook it. Gave great driving tips, and most importantly, she helped me learn how to back it up. Since that turned out to be most difficult, we unhooked it, turned it around and hooked it back up. This location was also very clean.Janet H.
They need to give them a raiseJeremy W.
El cliente no dejó un comentario.Megan W. | First Impressions
Love y'all service and associates They deserve a raise for they awesome customer service ðŸ¥°Amanda J.
The gentleman who helped us hook up our trailer was great! Very friendly and helpful!Arturo P.
El cliente no dejó un comentario.hannah K.
El cliente no dejó un comentario.BENJAMIN B.
El cliente no dejó un comentario.MICHAEL L.
El cliente no dejó un comentario.Stacy C.
Excellent overall experience. Very professional. Streamlined process makes for great experience.Joseph B.
El cliente no dejó un comentario.Shelly E.
El cliente no dejó un comentario.Krystal S.
El cliente no dejó un comentario.Judith C.
Great customer service, friendly and fair.Ellyse C.
El cliente no dejó un comentario.Katherine V.
El cliente no dejó un comentario.Kelen C.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.NORMANDY D.
This was the fastest pick up and drop off ever! They were nice and fast! Thanks Guys!Ashley R.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.PETER J W.
El cliente no dejó un comentario.Ariel P. | Overall Experience
El cliente no dejó un comentario.robert n. | Overall Experience
El cliente no dejó un comentario.KIRSTEN F. | First Impressions
El cliente no dejó un comentario.Patrick S. | Overall Experience
El cliente no dejó un comentario.Lori S. | First Impressions
El cliente no dejó un comentario.Lenorad G. | First Impressions
El cliente no dejó un comentario.Destiny D. | Overall Experience
Ms. Shauna the manager was very nice as well as helpful. She made my experience at her location well worth it. I will definitely recommend this specific location to anyone in the Kansas City, MO area.Destiny D. | First Impressions
El cliente no dejó un comentario.NELLIE J. F. | Overall Experience
El cliente no dejó un comentario.Linda G. | Overall Experience
Charms Rd una a great facilityPhillip O. | Overall Experience
Lost all of my precious items due to no fault of my own wall pictures that belonged to my mother whose been dead for 30 years I've had them all this time only to have them taken from me, then all of my sons ball jerseys took and he passed 5 years ago so noway I would ever use this placeMarilyn M. | Overall Experience
There are roaches running around...lots of them... I understand you can't control what people bring to storage..but something should be done to keep them from sticking around. I dont have roaches n I for sure didnt want to take home anyone elses.Aiesha N. | Overall Experience
El cliente no dejó un comentario.Tyrell S. | First Impressions
The facility is great I’m glad the manager was spectacular the difficulty is the hours seem a bit I am short I am and difficult to access if you have a busy lifestyle at all.matthew o. | Overall Experience
El cliente no dejó un comentario.HARLAN B. | Overall Experience
El cliente no dejó un comentario.Britney H. | Overall Experience
Picking up the truck was a great experience, but the actual storage location was a horrible experience!! I would not recommend that location to anyone and I’m hoping I can find another place to store my things.Alisa J. | First Impressions
95% of the time we came to load or unload there were people doing nothing in the bay. Often had to go out to the street because they refused to move even though they were not loading or unloading. Could be a little sketchy from time to time but I suppose that's downtown for you. Biggest complaint is that it was difficult to actually pull up to the loading bay due to other people parked there for no reason.Ryan R. | Overall Experience
Always a pleasant experience.accorp i. | Overall Experience
Staff was fantastic helping to free up the loading dock so we could have a chance to unpack the uhaul. Access hours could be better or more clearly articulated. We drove 6 hours from Iowa with the truck and only had less than an hour to unpack by the time we arrived. We knew the office would close but not that we would lose access to our storage locker With a moving truck of our size, I wish we didn't have to move it all up to the third floor for storage. The space was sufficient but required dozens of trips up the freight elevator. Again, something I wish I would have known prior to arrival but, after successfully navigating the truck through downtown KC, I didn't want to transport my cargo to a different storage facility. I can't speak highly enough about the staff. From allowing us to stage the truck at the facility during the day so that we could take care of the business portion of the trip, to helping to move and park the truck...can't speak highly enough about the staff you had working there today 13 May (day shift)Hazel G. | First Impressions
El cliente no dejó un comentario.Cory S. | Overall Experience
El cliente no dejó un comentario.Chanelle S. | First Impressions
El cliente no dejó un comentario.Alek D. | Overall Experience
El cliente no dejó un comentario.David V. | Overall Experience
very helpful and friendly staff...they all have great customer service...just wish the storage hours access were extended to at least 9pm every night.Nyla H. | First Impressions
My experience with U-Haul was great I would recommend it to all friends. Thumbs up to you.Deborah J. | Overall Experience
Something did chew on the edges of my expensive butterfly table. But the staff at that location created a raving fan. Always helpful and willing to please. Manager and staff polite and professional. Building is easy accessible, well lit, clean and climate controlled. Bathrooms are even clean. Bravo Power and light District Uhaul makes a difference. Thank you!!!DOROTHEA H. | Overall Experience
El cliente no dejó un comentario.S Sloane S. | First Impressions
El cliente no dejó un comentario.Chala H. | First Impressions
Great friendly Customer Service. Love this location. Always use this location. Great location I feel very safe using this location to store my belongings. Thank you, Uhaul.janette m. | First Impressions
Shauna was wonderful. She was running the place and providing excellent customer service at the same time. She double-checked that she had offered me a savings option - which I did! If we were staying, I would have no issue referring this location for anyone's moving needs.Richelle H. | First Impressions
El cliente no dejó un comentario.lenee m. | First Impressions
The only bad thing I came across is the elevator does not go up completely to the 6th floor. It leaves about 8 to 10 inches below the level ground of the floor so had a little hard time.JESSY B. | First Impressions
El cliente no dejó un comentario.Nicole W. | First Impressions
Very clean. The staff is very friendly and professional.Jeff P. | First Impressions
El cliente no dejó un comentario.Donna B. | First Impressions
El cliente no dejó un comentario.Marvin G. | First Impressions
Excellent people excellent facilities convenient location courteous professional efficient accurate and to top it all off fast.....Mike M. | First Impressions
The staff are extremely courteous and helpful. The facility is very well maintained and clean, supplies as far as boxes, tape, etc is well stocked and the policies were thoroughly explained.jocelyn r. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
We have an adaptive reuse program to better the environment!