El cliente no dejó un comentario.Patrick S. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Power & Light
Kansas City, MO 64108
(Truman and Locust)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Nathaniel W.
El cliente no dejó un comentario.Lori S. | First Impressions
El cliente no dejó un comentario.IRENE J.
El cliente no dejó un comentario.Leondes W.
Great customer service & helped me the elevator as well *im scared of heights* lol I'm very pleased with their service thank you guys again!Anjanae B.
Could send a confirmation reminder before the appointment time -- I was a little concerned not hearing anything from UHaul. Otherwise, everything was relatively solid -- quick check in and check out, UHaul in good condition, great service overall. ¡Gracias!Daphne L.
El cliente no dejó un comentario.Kandriese W.
El cliente no dejó un comentario.Lenorad G. | First Impressions
El cliente no dejó un comentario.Patrick S.
Nothing to improve. Staff were great! Truck was available and ready for use. Easy pick up and drop off. I wouldn't change a thing!Jessica D.
El cliente no dejó un comentario.Destiny D. | Overall Experience
El cliente no dejó un comentario.Jeffrey B.
El cliente no dejó un comentario.Jamesetta L.
El cliente no dejó un comentario.Donna R.
Ms. Shauna the manager was very nice as well as helpful. She made my experience at her location well worth it. I will definitely recommend this specific location to anyone in the Kansas City, MO area.Destiny D. | First Impressions
El cliente no dejó un comentario.ben N.
El cliente no dejó un comentario.Rudy C.
El cliente no dejó un comentario.Ashley M.
The wiring for the left rear tail light and marker light was not working due to broken wires.Todd C.
El cliente no dejó un comentario.JOSEPH R.
El cliente no dejó un comentario.Arman M.
Reduce the time it takes to receive serviceDAVID W.
Nothing it was prompt professional and so needed 0Nina K.
El cliente no dejó un comentario.Christopher S.
El cliente no dejó un comentario.NELLIE J. F. | Overall Experience
El cliente no dejó un comentario.Torey L.
El cliente no dejó un comentario.Sean T.
the person was working by themselves so there was a wait, but once he was available, he quickly checked in and unhooked the trailer.Donald S.
El cliente no dejó un comentario.Linda G. | Overall Experience
The app was not working well when I tried to process return. Upon selecting the account for my refund it would error out and finly had to select other, to get it to process the return. I did receive my refund in couple of days, and was ripe ed that I didn't have to call about it.Lori M.
El cliente no dejó un comentario.COURTNEY C.
Dishonest workers, distorted bills!! Will NEVER recommend this UHAUL or ever use them again!!Kenneth K.
Nothing. Entire rental process was easy and ran smoothly.Rodney C.
El cliente no dejó un comentario.Randy J.
Make the website more user friendly or maintained. Had problems extended my rental online. Then later that day had problems returning it online as well. But everything else worked out okay. GraciasTwanna O.
El cliente no dejó un comentario.Abigail H.
Tried charging me extraDaniella M.
El cliente no dejó un comentario.GREGORY S.
It really sucked paying and extra 79 bucks because you don't offer more that 24hrs at a time and unfortunately for me my move would take 18 hours so guess you deserved 80 extra bucks over 4 hoursShannon M.
El cliente no dejó un comentario.Desiree R.
We've rented from this location before and never had any issues. Affordable as well.JAMES N.
My first time using the uhaul equipment, but this will be not the last. Serviceable people, kind and full of answers to almost any questions. Thanks Uhaul.com.Vicente M.
Cab was dirty. Process time consuming and staff was rudeRaea T.
El cliente no dejó un comentario.Torey L.
Friendlier customer service would have been very helpful.Fathima S.
The only thing I could say from lack of experience, was that there was a line to wait in at the opening of uhaul in the morning, but there may not be an actual resolve to this situation.Anum C.
Charms Rd una a great facilityPhillip O. | Overall Experience
I made a reservation weeks ahead of time for a move. When I arrived to pick up the truck they told me they are out of inventory for the weekend. I had a move-in window at my new place of 4 hours and missed it. I ended up getting a truck twice the size than what I ordered and had to move outside of my moving window. I don't understand the point of a reservation if you can't guarantee it. I will find a different, more trustworthy company next time to avoid a major inconvenience on an already stress moving day.Jordan S.
El cliente no dejó un comentario.CADE F.
El cliente no dejó un comentario.VIKKI B.
El cliente no dejó un comentario.Lynda T.
Lost all of my precious items due to no fault of my own wall pictures that belonged to my mother whose been dead for 30 years I've had them all this time only to have them taken from me, then all of my sons ball jerseys took and he passed 5 years ago so noway I would ever use this placeMarilyn M. | Overall Experience
El cliente no dejó un comentario.Rita W.
Amazing staff in Kansas City. Everyone is courteous and very understanding. Staff helped change reservations to make dropping off all reservations simple and easy. Dropping off, staff was professional, polite and quick. Corporate should be proud of the Locust and KC Customer Service U-Haul staff that have made this move a pleasant experience.JOSEPH H.
El cliente no dejó un comentario.JoAnn P.
El cliente no dejó un comentario.CANDACE C.
El cliente no dejó un comentario.Brandon W.
There are roaches running around...lots of them... I understand you can't control what people bring to storage..but something should be done to keep them from sticking around. I dont have roaches n I for sure didnt want to take home anyone elses.Aiesha N. | Overall Experience
El cliente no dejó un comentario.Stacey G.
El cliente no dejó un comentario.ZHEYUAN W.
Friendly people and efficient.Jose T.
El cliente no dejó un comentario.Tyrell S. | First Impressions
Everyone was so helpful. Moving is so stressful and yet this location made our rental so easy. This is the second time we have used this location and they are fantastic!WILLIAM C.
El cliente no dejó un comentario.Jennifer N.
Not have glass shards in the rampEric G.
We were from out of town and we got great service at the desk when picking the rental up and dropping it off. Awesome!Suzelline Y.
El cliente no dejó un comentario.Roger S.
My trailer was hooked up wrong! The manager mislead me about a dolly rental just because she didn't want to redo my contract had to call and get one from a whole different location.Marsha H.
El cliente no dejó un comentario.PATRICK S.
El cliente no dejó un comentario.JORDYN K.
El cliente no dejó un comentario.AI VY B.
El cliente no dejó un comentario.Geoffrey P.
Perfect customer experience from my viewpoint....Kim C.
The man who checked us in after our rental was very nice, efficient, and helpful.Donald S.
Staff assistance was excellent, witty and helpful.James B.
The service was placed. Customer waited in line while manager briefed employees about company benefits at the computer. (I think that was too much personal information given out) I was rushed to move the truck by employees stood staring impatiently. Truck AC fan didn't work in midday 85 degree heat from Kansas City, MO to Lawrence, KS. Not Good. Drop off location was apologetic and a pleasure to talk to (Cody). He gets a high rating. (A)Nathaniel P.
The facility is great I’m glad the manager was spectacular the difficulty is the hours seem a bit I am short I am and difficult to access if you have a busy lifestyle at all.matthew o. | Overall Experience
When an agent is on the phone with another customer, someone else should be available to help the customer in the store. We stood for 10 minutes waiting for service while two employees came and went apparently not able to help us get our vehicle. They could at least have said they couldn't help us and we had to wait for the agent to get off the phone. We were the only people in the store at that time 7:08 a.m.David B.
El cliente no dejó un comentario.Stephen M.
El cliente no dejó un comentario.HARLAN B. | Overall Experience
El cliente no dejó un comentario.Christa W.
El cliente no dejó un comentario.MICHAEL N.
El cliente no dejó un comentario.Maci F.
The parking for returns was full and I was not sure where to park the truck. Otherwise, a very convenient location.Mark A.
El cliente no dejó un comentario.Kari C.
According to my receipt I travelled 6 miles but was charged almost $10 for 3 gallons of fuel. Are you saying this truck gets 2 MPG? A $29,99 rental already gets a lot of things tacked onto it. This seemed excessive. Overall a good experience, though.James Y.
The moving helpers I hired thru U-haul did not show up or call, M and M movers.Patricia C.
El cliente no dejó un comentario.Milind K.
El cliente no dejó un comentario.BROOKE D.
Figure out your mobile phone process.yoel L.
Great service great staff. The facility is in a really cool old building. The van that I rented ran well and worked well. Also I find it very convenient to be able to complete a reservation on my phone.Michael K.
El cliente no dejó un comentario.Britney H. | Overall Experience
El cliente no dejó un comentario.JORI P.
Outstanding Service!!!!Scott C.
The guy helping was rude and acted annoyed he had to help us. We spent around $2,500. We would like to be treated nicely. Not ok.Lindsey K.
El cliente no dejó un comentario.Andrew B.
El cliente no dejó un comentario.Latonia C.
Maybe better to go in the daytime to drop the truck off and not at night in this particular area.Joyce H.
Great customer service when picking up the uhaulWrenardo W.
El cliente no dejó un comentario.Dario L.
Informed gentleman of issues and he said he'd check into it.Bailey S.
El cliente no dejó un comentario.Joel D.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.Paula S.
The guy help me better customer service trainingKhadijah W.
El cliente no dejó un comentario.CHARLES H.
El cliente no dejó un comentario.Elisabeth H.
Fast and efficient...chester S.
El cliente no dejó un comentario.Vinessa T.
El cliente no dejó un comentario.Robert B.
Was in and out fairly quickly. No complaints!MASON G.
The guy that helped us was so kind and made the process so easy.WERNER L.
Picking up the truck was a great experience, but the actual storage location was a horrible experience!! I would not recommend that location to anyone and I’m hoping I can find another place to store my things.Alisa J. | First Impressions
95% of the time we came to load or unload there were people doing nothing in the bay. Often had to go out to the street because they refused to move even though they were not loading or unloading. Could be a little sketchy from time to time but I suppose that's downtown for you. Biggest complaint is that it was difficult to actually pull up to the loading bay due to other people parked there for no reason.Ryan R. | Overall Experience
Always a pleasant experience.accorp i. | Overall Experience
Staff was fantastic helping to free up the loading dock so we could have a chance to unpack the uhaul. Access hours could be better or more clearly articulated. We drove 6 hours from Iowa with the truck and only had less than an hour to unpack by the time we arrived. We knew the office would close but not that we would lose access to our storage locker With a moving truck of our size, I wish we didn't have to move it all up to the third floor for storage. The space was sufficient but required dozens of trips up the freight elevator. Again, something I wish I would have known prior to arrival but, after successfully navigating the truck through downtown KC, I didn't want to transport my cargo to a different storage facility. I can't speak highly enough about the staff. From allowing us to stage the truck at the facility during the day so that we could take care of the business portion of the trip, to helping to move and park the truck...can't speak highly enough about the staff you had working there today 13 May (day shift)Hazel G. | First Impressions
El cliente no dejó un comentario.Cory S. | Overall Experience
El cliente no dejó un comentario.Chanelle S. | First Impressions
El cliente no dejó un comentario.Alek D. | Overall Experience
El cliente no dejó un comentario.David V. | Overall Experience
very helpful and friendly staff...they all have great customer service...just wish the storage hours access were extended to at least 9pm every night.Nyla H. | First Impressions
My experience with U-Haul was great I would recommend it to all friends. Thumbs up to you.Deborah J. | Overall Experience
Something did chew on the edges of my expensive butterfly table. But the staff at that location created a raving fan. Always helpful and willing to please. Manager and staff polite and professional. Building is easy accessible, well lit, clean and climate controlled. Bathrooms are even clean. Bravo Power and light District Uhaul makes a difference. Thank you!!!DOROTHEA H. | Overall Experience
El cliente no dejó un comentario.S Sloane S. | First Impressions
El cliente no dejó un comentario.Chala H. | First Impressions
Great friendly Customer Service. Love this location. Always use this location. Great location I feel very safe using this location to store my belongings. Thank you, Uhaul.janette m. | First Impressions
Shauna was wonderful. She was running the place and providing excellent customer service at the same time. She double-checked that she had offered me a savings option - which I did! If we were staying, I would have no issue referring this location for anyone's moving needs.Richelle H. | First Impressions
Even when I had a problem it was taken care of in a timely mannerchauntel w. | Overall Experience
I am a military personnel and have orders to transfer to California in December. I have had the unit since August. On 11/18 the military set up a moving company to get all of my things, when I opened the door to my unit I surprised to find there was water damage! Pools of water was on top of my bins, some of my boxes collapsed do to the water. By this time the unit was basically drying out and creating black mold. My head board is cotton and was also ruined. The moving company had to be rescheduled so I could go through everything and repack/throw away ruined items. I was never notified by phone call or email about the incident. The manager ensured me someone was supposed to call all the renters to come check their unit . I was also informed that a sprinkler system pipe burst and they had to get all the piping redone on the 6th floor. This process was highly stressful and very inconvenient for me. The manager that day however was very helpful and gave me everything complimentary to repack my items and even moved me down to another storage unit that did not have damage so my items could be picked up on 11/19.Jaquela S. | Overall Experience
El cliente no dejó un comentario.lenee m. | First Impressions
Using card was confusing at first call customer service/office she explain over phone. Thank U for patience with old girl..Gail H. | Overall Experience
I reccommend this facility for convience of location, services offered, moving supplies and the staff was always helpful. Thank You... Ms.APanita p. | Overall Experience
El cliente no dejó un comentario.Chian W. | Overall Experience
El cliente no dejó un comentario.TONEE S. | Overall Experience
In the middle of clearing out my storage unit on Monday, the elevators stopped working which made it impossible to move my couch and a few other large items. After waiting to see when the problem would be resolved, I decided to continue my move, leaving the couch in the storage unit to be retrieved when the elevators were working once again. The broken elevator issue created significant delays for my move which resulted in moving expenses that were much higher than I budgeted for. The moving company I hired is paid by the hour and distance driven, so having to wait to figure out what was happening with the elevator and then having to return to the storage unit hours later added a significant amount of time that I would not have had to pay for had the elevator been working properly.Jacob B. | Overall Experience
El cliente no dejó un comentario.Shirley H. | Overall Experience
The only bad thing I came across is the elevator does not go up completely to the 6th floor. It leaves about 8 to 10 inches below the level ground of the floor so had a little hard time.JESSY B. | First Impressions
I was ok with my storage what bothered me was the broken gates and elevator. It was an ok experience not great but ok. I would try a different storage facility if I needed one again just to see what a different storage has to offer in regards to service and cleanliness.Katrina R. | Overall Experience
Perfect Service!!MARCIA R. | Overall Experience
El cliente no dejó un comentario.SUZANNE D. | Overall Experience
El cliente no dejó un comentario.Shirley H. | First Impressions
El cliente no dejó un comentario.Nicole W. | First Impressions
Love itCharline N. | Overall Experience
El cliente no dejó un comentario.Kita M. | Overall Experience
Very clean. The staff is very friendly and professional.Jeff P. | First Impressions
A couple of times the elevator didn't work. The credit card reader wouldn't take my card. I came one day to put some items in my storage both of the elevators were broken no one seem to care.Kimberly W. | Overall Experience
El cliente no dejó un comentario.karltonae'f s. | Overall Experience
El cliente no dejó un comentario.Donna B. | First Impressions
Graciasjames h. | Overall Experience
El cliente no dejó un comentario.TREVOR L. | Overall Experience
El cliente no dejó un comentario.Marvin G. | Overall Experience
El cliente no dejó un comentario.Marvin G. | First Impressions
El cliente no dejó un comentario.Marvin G. | First Impressions
Thanks Amanda and ShaunaROBERT J. | Overall Experience
El cliente no dejó un comentario.RENEE C. | Overall Experience
Shauna at the 15 & Locust site in KCMO was extremely helpful, courteous and knowledgeableColleen H. | Overall Experience
The only problem, I have is that I left my storage 1/2 way through the month and was told I was getting a refund. But when I dropped my key at the store, and she said she knew nothing about it. I needed to get with the manager.Mikella S. | Overall Experience
El cliente no dejó un comentario.Katrina R. | First Impressions
El cliente no dejó un comentario.Lamin K. | Overall Experience
Very good experience. Clean, safe space, and the staff went above and beyond to help me out.ADAM P. | Overall Experience
I carefully shop for the best place to put my precious belongings.... Thanks for my life I can't replace that money cannot buy I chose this place for lots of reasons and they exceeded every expectatioMike M. | Overall Experience
Excellent people excellent facilities convenient location courteous professional efficient accurate and to top it all off fast.....Mike M. | First Impressions
All is goodrichard g. | Overall Experience
The location is very good for my needs. I am very content with the price I am paying for my storage.Willber M. | First Impressions
Clean, new equipment, very helpful and respectful staff.FELICIA C. | First Impressions
Bums and homeless people hang out in the shortages all day being a nuecense to other renters. I mentioned it to the office and they didnt do anything about it.christina b. | Overall Experience
From the beginning to the end of using U-haul Storage, I never had a problem. My only complaint is that once you check out, you should get a refund from the time remaining on your contract.Cynthia W. | Overall Experience
Staff is very professional. The critical incident that occurred in July was unfortunate, however the team pulled together and helped the customers that were affected. Great job.Michkie M. | Overall Experience
Great service!myecia m. | Overall Experience
Very nice and helpful had a very stressful morning when I moved my things into uhaul but the crew did a good job of making things easier for meSean D. | First Impressions
5starrashall k. | First Impressions
Ms Amanda is a very nice manager & has the knowledge to help all customers. Treats people with Dignity !!!!bryan s. | Overall Experience
Too many idiots. I got tired of fending off people attacking me for the loss of 24/7 when it wasn't my fault. I wasnt even in the building when the fire started.daniel g. | Overall Experience
Fast, easy, and convenient. Will definitely recommend U-Haul self storage.Angela B. | First Impressions
Amanda was great! Give that girl a raise!kenyon g. | First Impressions
Easy to rent a storage and easy to make payments by phone or in person.hazel ricky e. | Overall Experience
Great service, got exactly what I needed!ALONA S. | First Impressions
Every person I worked with were polite and very helpful. I would use this facility again if I ever needed a storage again.sharon s. | Overall Experience
I was new to the building and the attendant did little to show me my storage after collecting my feesLamin K. | First Impressions
The staff are extremely courteous and helpful. The facility is very well maintained and clean, supplies as far as boxes, tape, etc is well stocked and the policies were thoroughly explained.jocelyn r. | First Impressions
The women who helped were very nice and took me through the whole experience. They should be commended.sharon s. | First Impressions
The representative that helped me went out of her way to assist me. Made sure that I had a storage unit that was handicap accessible and that I could maneuver myself.Deborah D. | First Impressions
Great service! Went above and beyond expectations.Eric C. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
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