Friendly people and efficient.Jose T.
Customer Reviews for U-Haul Moving & Storage of Power & Light
Kansas City, MO 64108
(Truman and Locust)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Tyrell S. | First Impressions
Everyone was so helpful. Moving is so stressful and yet this location made our rental so easy. This is the second time we have used this location and they are fantastic!WILLIAM C.
El cliente no dejó un comentario.Jennifer N.
Not have glass shards in the rampEric G.
We were from out of town and we got great service at the desk when picking the rental up and dropping it off. Awesome!Suzelline Y.
El cliente no dejó un comentario.Roger S.
My trailer was hooked up wrong! The manager mislead me about a dolly rental just because she didn't want to redo my contract had to call and get one from a whole different location.Marsha H.
El cliente no dejó un comentario.PATRICK S.
El cliente no dejó un comentario.JORDYN K.
El cliente no dejó un comentario.AI VY B.
El cliente no dejó un comentario.Geoffrey P.
Perfect customer experience from my viewpoint....Kim C.
The man who checked us in after our rental was very nice, efficient, and helpful.Donald S.
Staff assistance was excellent, witty and helpful.James B.
The service was placed. Customer waited in line while manager briefed employees about company benefits at the computer. (I think that was too much personal information given out) I was rushed to move the truck by employees stood staring impatiently. Truck AC fan didn't work in midday 85 degree heat from Kansas City, MO to Lawrence, KS. Not Good. Drop off location was apologetic and a pleasure to talk to (Cody). He gets a high rating. (A)Nathaniel P.
The facility is great I’m glad the manager was spectacular the difficulty is the hours seem a bit I am short I am and difficult to access if you have a busy lifestyle at all.matthew o. | Overall Experience
When an agent is on the phone with another customer, someone else should be available to help the customer in the store. We stood for 10 minutes waiting for service while two employees came and went apparently not able to help us get our vehicle. They could at least have said they couldn't help us and we had to wait for the agent to get off the phone. We were the only people in the store at that time 7:08 a.m.David B.
El cliente no dejó un comentario.Stephen M.
El cliente no dejó un comentario.HARLAN B. | Overall Experience
El cliente no dejó un comentario.Christa W.
El cliente no dejó un comentario.MICHAEL N.
El cliente no dejó un comentario.Maci F.
The parking for returns was full and I was not sure where to park the truck. Otherwise, a very convenient location.Mark A.
El cliente no dejó un comentario.Kari C.
According to my receipt I travelled 6 miles but was charged almost $10 for 3 gallons of fuel. Are you saying this truck gets 2 MPG? A $29,99 rental already gets a lot of things tacked onto it. This seemed excessive. Overall a good experience, though.James Y.
The moving helpers I hired thru U-haul did not show up or call, M and M movers.Patricia C.
El cliente no dejó un comentario.Milind K.
El cliente no dejó un comentario.BROOKE D.
Figure out your mobile phone process.yoel L.
Great service great staff. The facility is in a really cool old building. The van that I rented ran well and worked well. Also I find it very convenient to be able to complete a reservation on my phone.Michael K.
El cliente no dejó un comentario.Britney H. | Overall Experience
El cliente no dejó un comentario.JORI P.
Outstanding Service!!!!Scott C.
The guy helping was rude and acted annoyed he had to help us. We spent around $2,500. We would like to be treated nicely. Not ok.Lindsey K.
El cliente no dejó un comentario.Andrew B.
El cliente no dejó un comentario.Latonia C.
Maybe better to go in the daytime to drop the truck off and not at night in this particular area.Joyce H.
Great customer service when picking up the uhaulWrenardo W.
El cliente no dejó un comentario.Dario L.
Informed gentleman of issues and he said he'd check into it.Bailey S.
El cliente no dejó un comentario.Joel D.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.Paula S.
The guy help me better customer service trainingKhadijah W.
El cliente no dejó un comentario.CHARLES H.
El cliente no dejó un comentario.Elisabeth H.
Fast and efficient...chester S.
El cliente no dejó un comentario.Vinessa T.
El cliente no dejó un comentario.Robert B.
Was in and out fairly quickly. No complaints!MASON G.
The guy that helped us was so kind and made the process so easy.WERNER L.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.John M.
I wanna use Uhaul because is the best campany ThanksPatrick T.
El cliente no dejó un comentario.Lawrence H.
El cliente no dejó un comentario.Henry S.
Picking up the truck was a great experience, but the actual storage location was a horrible experience!! I would not recommend that location to anyone and I’m hoping I can find another place to store my things.Alisa J. | First Impressions
El cliente no dejó un comentario.F M.
95% of the time we came to load or unload there were people doing nothing in the bay. Often had to go out to the street because they refused to move even though they were not loading or unloading. Could be a little sketchy from time to time but I suppose that's downtown for you. Biggest complaint is that it was difficult to actually pull up to the loading bay due to other people parked there for no reason.Ryan R. | Overall Experience
El cliente no dejó un comentario.FRANCIS W.
El cliente no dejó un comentario.Marilyn G.
El cliente no dejó un comentario.Abel N.
Always a pleasant experience.accorp i. | Overall Experience
El cliente no dejó un comentario.sushil G.
El cliente no dejó un comentario.Catherine B.
El cliente no dejó un comentario.Melvin B.
El cliente no dejó un comentario.Deborah M.
Staff was fantastic helping to free up the loading dock so we could have a chance to unpack the uhaul. Access hours could be better or more clearly articulated. We drove 6 hours from Iowa with the truck and only had less than an hour to unpack by the time we arrived. We knew the office would close but not that we would lose access to our storage locker With a moving truck of our size, I wish we didn't have to move it all up to the third floor for storage. The space was sufficient but required dozens of trips up the freight elevator. Again, something I wish I would have known prior to arrival but, after successfully navigating the truck through downtown KC, I didn't want to transport my cargo to a different storage facility. I can't speak highly enough about the staff. From allowing us to stage the truck at the facility during the day so that we could take care of the business portion of the trip, to helping to move and park the truck...can't speak highly enough about the staff you had working there today 13 May (day shift)Hazel G. | First Impressions
El cliente no dejó un comentario.Isreal H.
El cliente no dejó un comentario.Joseph B.
El cliente no dejó un comentario.Alfonso R B.
El cliente no dejó un comentario.Patricia W.
El cliente no dejó un comentario.Titus B.
El cliente no dejó un comentario.Donnie L.
El cliente no dejó un comentario.Cory S. | Overall Experience
El cliente no dejó un comentario.ARKENYA O.
El cliente no dejó un comentario.Chanelle S. | First Impressions
Make sure people know they need 2 take pic now inside and outChristopher M.
El cliente no dejó un comentario.brenda W.
LWe had a second Uhaul trailer reserved at your location on 1916 Armour Road, KCMO for April 30-May 2. The Armour location rented out my U-Haul prior to my arrival. The person at the desk ended up telling my husband to shut up. After multiple calls to U-Haul, a supervisor, Willie, called and tried to assist, but no enclosed trailers were available in the city. He offered me a open trailer. I told him this was not coducive to what I needed. Asked about a box truck for the price of what I has originally reserved. He said no and said I was being uncooperative. I will never use U-Haul again. What is the point of a reservation?JILL C.
Overall very good and affordable.Chayan B.
The employee team worked well together. Well one was doing the paperwork another got the vehicle ready. The check in process was quick and efficient. The only downside item would be the limited parking to leave your personal vehicle while using the rental truck.Carl T.
Shauna and David were very quick and efficient. Very pleasant and professional. Extraordinario servicio al clienteVeronica H.
The gentleman at drop off seemed to be very short handed. He was super friendly to me but I got the vibe he didn't have reliable coworkers there to help him check in the procession of trucks rolling in behind me just before they closed. They should consider getting some help outsideAARON B.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Talayna Ann L.
El cliente no dejó un comentario.James H.
They didn't properly restore all equipments sealed in the truck.Tatsuya M.
Phill need a 10000%satisfaction guaranteed. I ðŸ'• his customer service he gets the job done and done right he makes sure he satisfy you 1000%. Now he will not go outside of company policy we . Love him. Mrs shaunda and a few other people. Anthony was pretty cool so was I believe his name is Jay . I mainly deal with Phil and Mrs. Shaunda . Phill need a Gold Star from Anita Randle Stanley love and appreciate you for the awesome outstanding customer service you provides. My familyAnita R.
El cliente no dejó un comentario.Amy C.
The staff were so nice and efficient. Returning the truck was easy and stress free.Molly W.
El cliente no dejó un comentario.KIM M.
This location has the process down pat. Employees took a very direct, no-nonsense, time-to-get-business done approach which I appreciated. Thanks for making it easy.Charles K.
I would not recommend solely based on the fact the front desk lady was SO rude. From the moment I walked in, she was not pleasant, by any means. Mid transaction, my future roommate called me(hence why I was getting the UHaul). She seemed SO pissed off that I was on the phone and I clicked back on selecting an option for an insurance plan. When I went back, it is like she even got more mad. I resorted to not even answering my friends question on the phone because she was so pissed and he could even hear her on the other side of the phone. He told me he honestly thought she was talking to a co-worker because it was that unpleasant. Other than that, the person who gave and took my keys (two different people) were great. But first impression was with the front desk lady, and I can't even find a single good thing to say about her.Chaice W.
El cliente no dejó un comentario.James H.
Good experience. Fast check in. Friendly staffRichard S.
They online checkin process did not work.Eric P.
El cliente no dejó un comentario.JOEL V.
El cliente no dejó un comentario.Thomas G.
El cliente no dejó un comentario.Michael W.
Need no improvement the staff is very friendly and helpful always a great place to go for your experience on moving equipment. I will always to people Locust is the place to be...Nathaniel H.
El cliente no dejó un comentario.Angela F.
I guess the U-Haul computer system had went down the day before, and everything was backed up. It wasn't the locations fault but it took a little longer than expected. They did help me transfer our reservation from another location that worked out well.Ryan D.
El cliente no dejó un comentario.Alek D. | Overall Experience
Everything went well, only downfall was uhaul internet system going down the day beforeDAVID K.
El cliente no dejó un comentario.Paul K.
Was disappointed that the dollies I had reserved were not available at the time of pickup. I had reserved a furniture dolly and a 2 wheel dolly. None were available. They did comp me an appliance dolly. Made my move longer with more trips back and forth and carrying furniture instead of rolling it. UGH!!Anthony A.
El cliente no dejó un comentario.LORI M.
El cliente no dejó un comentario.Dale J.
El cliente no dejó un comentario.David V. | Overall Experience
very helpful and friendly staff...they all have great customer service...just wish the storage hours access were extended to at least 9pm every night.Nyla H. | First Impressions
My experience with U-Haul was great I would recommend it to all friends. Thumbs up to you.Deborah J. | Overall Experience
Something did chew on the edges of my expensive butterfly table. But the staff at that location created a raving fan. Always helpful and willing to please. Manager and staff polite and professional. Building is easy accessible, well lit, clean and climate controlled. Bathrooms are even clean. Bravo Power and light District Uhaul makes a difference. Thank you!!!DOROTHEA H. | Overall Experience
El cliente no dejó un comentario.S Sloane S. | First Impressions
El cliente no dejó un comentario.Chala H. | First Impressions
Great friendly Customer Service. Love this location. Always use this location. Great location I feel very safe using this location to store my belongings. Thank you, Uhaul.janette m. | First Impressions
Shauna was wonderful. She was running the place and providing excellent customer service at the same time. She double-checked that she had offered me a savings option - which I did! If we were staying, I would have no issue referring this location for anyone's moving needs.Richelle H. | First Impressions
Even when I had a problem it was taken care of in a timely mannerchauntel w. | Overall Experience
I am a military personnel and have orders to transfer to California in December. I have had the unit since August. On 11/18 the military set up a moving company to get all of my things, when I opened the door to my unit I surprised to find there was water damage! Pools of water was on top of my bins, some of my boxes collapsed do to the water. By this time the unit was basically drying out and creating black mold. My head board is cotton and was also ruined. The moving company had to be rescheduled so I could go through everything and repack/throw away ruined items. I was never notified by phone call or email about the incident. The manager ensured me someone was supposed to call all the renters to come check their unit . I was also informed that a sprinkler system pipe burst and they had to get all the piping redone on the 6th floor. This process was highly stressful and very inconvenient for me. The manager that day however was very helpful and gave me everything complimentary to repack my items and even moved me down to another storage unit that did not have damage so my items could be picked up on 11/19.Jaquela S. | Overall Experience
El cliente no dejó un comentario.lenee m. | First Impressions
Using card was confusing at first call customer service/office she explain over phone. Thank U for patience with old girl..Gail H. | Overall Experience
I reccommend this facility for convience of location, services offered, moving supplies and the staff was always helpful. Thank You... Ms.APanita p. | Overall Experience
El cliente no dejó un comentario.Chian W. | Overall Experience
El cliente no dejó un comentario.TONEE S. | Overall Experience
In the middle of clearing out my storage unit on Monday, the elevators stopped working which made it impossible to move my couch and a few other large items. After waiting to see when the problem would be resolved, I decided to continue my move, leaving the couch in the storage unit to be retrieved when the elevators were working once again. The broken elevator issue created significant delays for my move which resulted in moving expenses that were much higher than I budgeted for. The moving company I hired is paid by the hour and distance driven, so having to wait to figure out what was happening with the elevator and then having to return to the storage unit hours later added a significant amount of time that I would not have had to pay for had the elevator been working properly.Jacob B. | Overall Experience
El cliente no dejó un comentario.Shirley H. | Overall Experience
The only bad thing I came across is the elevator does not go up completely to the 6th floor. It leaves about 8 to 10 inches below the level ground of the floor so had a little hard time.JESSY B. | First Impressions
I was ok with my storage what bothered me was the broken gates and elevator. It was an ok experience not great but ok. I would try a different storage facility if I needed one again just to see what a different storage has to offer in regards to service and cleanliness.Katrina R. | Overall Experience
Perfect Service!!MARCIA R. | Overall Experience
El cliente no dejó un comentario.SUZANNE D. | Overall Experience
El cliente no dejó un comentario.Shirley H. | First Impressions
El cliente no dejó un comentario.Nicole W. | First Impressions
Love itCharline N. | Overall Experience
El cliente no dejó un comentario.Kita M. | Overall Experience
Very clean. The staff is very friendly and professional.Jeff P. | First Impressions
A couple of times the elevator didn't work. The credit card reader wouldn't take my card. I came one day to put some items in my storage both of the elevators were broken no one seem to care.Kimberly W. | Overall Experience
El cliente no dejó un comentario.karltonae'f s. | Overall Experience
El cliente no dejó un comentario.Donna B. | First Impressions
Graciasjames h. | Overall Experience
El cliente no dejó un comentario.TREVOR L. | Overall Experience
El cliente no dejó un comentario.Marvin G. | Overall Experience
El cliente no dejó un comentario.Marvin G. | First Impressions
El cliente no dejó un comentario.Marvin G. | First Impressions
Thanks Amanda and ShaunaROBERT J. | Overall Experience
El cliente no dejó un comentario.RENEE C. | Overall Experience
Shauna at the 15 & Locust site in KCMO was extremely helpful, courteous and knowledgeableColleen H. | Overall Experience
The only problem, I have is that I left my storage 1/2 way through the month and was told I was getting a refund. But when I dropped my key at the store, and she said she knew nothing about it. I needed to get with the manager.Mikella S. | Overall Experience
El cliente no dejó un comentario.Katrina R. | First Impressions
El cliente no dejó un comentario.Lamin K. | Overall Experience
Very good experience. Clean, safe space, and the staff went above and beyond to help me out.ADAM P. | Overall Experience
I carefully shop for the best place to put my precious belongings.... Thanks for my life I can't replace that money cannot buy I chose this place for lots of reasons and they exceeded every expectatioMike M. | Overall Experience
Excellent people excellent facilities convenient location courteous professional efficient accurate and to top it all off fast.....Mike M. | First Impressions
All is goodrichard g. | Overall Experience
The location is very good for my needs. I am very content with the price I am paying for my storage.Willber M. | First Impressions
Clean, new equipment, very helpful and respectful staff.FELICIA C. | First Impressions
Bums and homeless people hang out in the shortages all day being a nuecense to other renters. I mentioned it to the office and they didnt do anything about it.christina b. | Overall Experience
From the beginning to the end of using U-haul Storage, I never had a problem. My only complaint is that once you check out, you should get a refund from the time remaining on your contract.Cynthia W. | Overall Experience
Staff is very professional. The critical incident that occurred in July was unfortunate, however the team pulled together and helped the customers that were affected. Great job.Michkie M. | Overall Experience
Great service!myecia m. | Overall Experience
Very nice and helpful had a very stressful morning when I moved my things into uhaul but the crew did a good job of making things easier for meSean D. | First Impressions
5starrashall k. | First Impressions
Ms Amanda is a very nice manager & has the knowledge to help all customers. Treats people with Dignity !!!!bryan s. | Overall Experience
Too many idiots. I got tired of fending off people attacking me for the loss of 24/7 when it wasn't my fault. I wasnt even in the building when the fire started.daniel g. | Overall Experience
Fast, easy, and convenient. Will definitely recommend U-Haul self storage.Angela B. | First Impressions
Amanda was great! Give that girl a raise!kenyon g. | First Impressions
Easy to rent a storage and easy to make payments by phone or in person.hazel ricky e. | Overall Experience
Great service, got exactly what I needed!ALONA S. | First Impressions
Every person I worked with were polite and very helpful. I would use this facility again if I ever needed a storage again.sharon s. | Overall Experience
Everyone at this location(Power & Light) were always so helpful and kind. Especially Heather, April , Mrs.Amanda & Andy when he was there. This location is my first choice.cynthia c. | Overall Experience
You had a fire and as a result, my property was water damaged.kyndall c. | Overall Experience
The staff at this location is very unprofessional. I believe someone was living in one of the storage units which ultimately is the reason a fire was started. Every unit was ruined. NO compensation!Jennifer L. | Overall Experience
Very helpful staff. Really know their stuff about moving and storingJeanne C. | Overall Experience
ExcelenteROCHELLE S. | Overall Experience
I was new to the building and the attendant did little to show me my storage after collecting my feesLamin K. | First Impressions
The staff are extremely courteous and helpful. The facility is very well maintained and clean, supplies as far as boxes, tape, etc is well stocked and the policies were thoroughly explained.jocelyn r. | First Impressions
The women who helped were very nice and took me through the whole experience. They should be commended.sharon s. | First Impressions
Very nice people. Painless experiencedori b. | Overall Experience
Keep up the great work!Jeffery R. | Overall Experience
Staff very friendly and really knows all about moving and storage. Well definitely come back and tell all my friendsJeanne C. | First Impressions
Very helpfuldori b. | First Impressions
I had storage at the same facility for years. Building, lighting and staff is all 5 Star. I highly recommend using them.JEANETTE W. | Overall Experience
Great storage facilityJacob W. | Overall Experience
Exceptional service,chrisopher h. | First Impressions
The representative that helped me went out of her way to assist me. Made sure that I had a storage unit that was handicap accessible and that I could maneuver myself.Deborah D. | First Impressions
Excellent customer service! Above and beyond expectations. 20+ yrs in industry I blown away with the prompt, personable service. The best I have seen at U-Haul and I have been to many!!!frank v. | First Impressions
Thanks Amanda, Your Customer Service is on point. APACQUANITA P. | Overall Experience
Tons of homeless people that obviously live in the units.Cortney M. | Overall Experience
I'm very impressed with how well I was treated by Amanda and her staff. They very kind , respectful, and very helpful!nasra a. | Overall Experience
Great service! Went above and beyond expectations.Eric C. | First Impressions
Great service, clean unitDiana M. | Overall Experience
I waited 2 1/2 hours to move my load up due to the second elevator begin shut down for whatever reason.. and the two families loading and unloading their trucks . But the cashier lady was fantasticSelana F. | First Impressions
Your service sucksreginald d. | Overall Experience
When and if I need another storage space to rent I will definitely consider using your services again, Staff was very helpfuljohn b. | Overall Experience
The unit I needed was smaller than what was quoted so I had to rent another unit so there go my first month free ..smh I'msusan w. | First Impressions
This experience was so much better than our last. I will use them again. I will also recommend them to family and friend.Helen c. | Reservación
My storage unit served its purpose. I put to much gas in the vehicle for turn in. I only drove seven miles.Eric W. | Overall Experience
THE UNIT I WAS TOLD WAS AVAILABLE WAS NOT SO I HAD TO TAKE ONE ON THE 3RD FLOOR. ELEVATOR WAS A PAIN, RAT TRAPS SCARY. NO LIGHTING IN THE UNIT. CLOSING OUT CONTRACT WAS DRAMA. ALL ELSE OK.Laurie S. | Overall Experience
¡Gracias!roderick m. | Overall Experience
The staff was greatThaliah H. | Reservación
Each time I call or visit the storage facility, I am met with kind and helpful staff that treats you like they know you! I highly recommend this location!karen m. | Overall Experience
Everything was very professionaldanielle h. | Overall Experience
Too many people living in facility, too hard to get moved out - 4 loading spaces ( 1 used by vehicle w/flat tire for over a week, 1 used by man selling drinks and drinking beer on loading dock,Callie J. | Overall Experience
Staff were very helpful and nice. No issuesDeron W. | Overall Experience
Hot in the summer but staff was professionalKevin K. | Overall Experience
The manager Amanda at this facility is the important asset that U-Haul has. You should"clone" her and duplicate her all over your business. Everyone she works with grows, she's also a great teacher.ROBERT J. | Overall Experience
Two facilities coordinated a complicated rental transaction. The call center was not well informed on their facilities and policies which caused some complications.ed c. | Overall Experience
the majority of the staff with whomI had interactions were friendly and helpful.Timothy C. | Overall Experience
Strays sleeping at dock, people walking in without proper access, hot with no ventilator for air I'll never get another inside storageSalma H. | Overall Experience
! greatNatalia A. | Overall Experience
Staff was very helpful. Made sure I practiced putting my code in to the security lock to enter the building. I chose to small of a unit to store my belongings and they scrambled to find another unit.Roxann S. | Reservación
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
We have an adaptive reuse program to better the environment!