Customer Reviews for U-Haul Moving & Storage of Poway

4,703 comentarios

13210 Poway Rd   Poway, CA 92064
(Approximately 4 miles east of the 15 freeway on Poway Rd)

(858) 486-3660

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(858) 486-3660

13210 Poway Rd
Poway, CA 92064
(Approximately 4 miles east of the 15 freeway on Poway Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Never made it to drop off since the DRIVE SHAFT FELL ONTO THE INTERSTATE 75 miles before the destination out in the middle of nowhere. U-haul's roadside assistance system is horrible. Throughout the long ordeal I had to call MANY times and there was ALWAYS a very long hold. And every time a different person!

JANET P. 
Clasificación:
1.0

The storage unit stairs made it impossible to get our fridge in. Which is what we specifically said that we needed to put in storage. I had to call 3 other places and had to rent a unit in Mira Mar. That now caused us to pay for more millage on the truck.

MATTHEW G. 
Clasificación:
5.0

Very helpful and nice employees! Would absolutely recommend.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

NUNZIA J. 
Clasificación:
5.0

Drop off was quick and simple.

Brian N. 
Clasificación:
5.0

Friendly, helpful agents. Quick, smooth service.

DONALD C. 
Clasificación:
5.0

Easy check out, and even easier check in. Everyone super friendly.

RONALD T. 
Clasificación:
5.0

Toby stayed a few minutes after closing to check me in. Great customer service!

DAMON B. 
Clasificación:
5.0

Great for a short term need. Thank you.

JEREMY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vinh T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
5.0

Great, friendly service. Will definitely use them again.

BRANDON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANH V. 
Clasificación:
5.0

Very quick and efficient!

George H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM A. 
Clasificación:
5.0

The truck was very clean and ready to go. The person was very helpful in walking us through the steps to finalize the process and drive away. Great experience!

Andrea B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BHAWANJOT S. 
Clasificación:
5.0

Great people! Easy rent and return! Will use again as needef.

JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alon D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER B. 
Clasificación:
5.0

This location was awesome. I just needed a cargo van for a small move of some furniture from one place to another. Check in and return was easy and the staff was super nice!!

STACEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dysart D. 
Clasificación:
5.0

Great customer service. Easy to check in and out.

Charles A. 
Clasificación:
2.0

People at desk weren't helpful. When I returned the truck several people arrived at the same time. Customer service rep said loudly "Jesus Christ does everyone have to come at the same time." Girl that helped in the AM wasn't too friendly and appeared sick…stuffy and coughing. Other locations are better.

Caroline C.  |  Overall Experience 
Clasificación:
5.0

Please be sure to verify fuel level. My contract noted a full tank, but I took a picture showing 7/8. i added gasoline to return the tank to 7/8 upon return. I was billed for gasoline, but when I supplied the picture, I was refunded the amount for gasoline. Other than that, great experience.

ERNEST H. 
Clasificación:
5.0

Outstanding customer service.

GAINES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damion S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP J. 
Clasificación:
5.0

Friendly staff, clean environment and very happy I chose this facility to store my goods in. Front desk very helpful very satisfying and very friendly

Mildred P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Emilian P. 
Clasificación:
5.0

Excellent cyst service. Very helpful staff

MICHAEL H. 
Clasificación:
5.0

Thanks for your service

ANTHONY PHUC H.  |  Overall Experience 
Clasificación:
5.0

Very difficult to add gas to tank. Something wrong with mouth of fuel tank because gas pump nozzle would not seal correctly allowing me to pump 25-50 cents worth of gas at a time.

ROBERT E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria D S.  |  Overall Experience 
Clasificación:
5.0

Great Service. The person that helped me was really good, and seem to care about his job and customers.

WARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander V. 
Clasificación:
5.0

Would like U-Haul to implement a policy whereby a prorated rate can be applied to rentals when an extra hour or two is needed to complete a moving task.

CARL M. 
Clasificación:
5.0

The manager was very professional i would highly recommend any one to come here

KHOA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONTY T. 
Clasificación:
5.0

The people at the desk were great.

SANDY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK D. 
Clasificación:
5.0

The person that help me I think his name was Toby was excellent I'll be back next time I need a U Haul

MATTHEW H. 
Clasificación:
5.0

Smooth operation, great equipment.

DAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis B. 
Clasificación:
1.0

As I've already mt q the President on this matter, this is redundant. The manager had no business being manager, it was clear he did not want to there and his attitude needed some training on how to deal w customers. He canceled my rental and it wasn't until I called the President did it get resolved. Terrible person in front of U-Haul, a change needs to happen.

Richard D. 
Clasificación:
5.0

Truck interior was fairly clean. Exterior of truck was dirty.

JOSEPH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RALPH K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
2.0

I already have the same problem twice no communication from manager, they like to charge extra on fuel even if you fill it up with the amount of gallons they show in their contract

Juan V. 
Clasificación:
2.0

Waited 30 minutes before I was helped.

Joseph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORBERTO L. 
Clasificación:
5.0

Thank you for all of the years of use.

TED P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARD D. 
Clasificación:
5.0

We had an excellent experience renting a van at the Poway location. The two employees (believe their names are Toby and Jose) were friendly and very helpful. Would highly recommend

John T. 
Clasificación:
1.0

I need that money to go back to my card!

KRISTINA B. 
Clasificación:
1.0

The manager is the rudest person I ever met in my life he called me to return the car and he threaten me if I didn't bring it at 8 o'clock in the morning even though I called and I have an extension till 12 o'clock of this day I think you should take the license from this location

ISMAIL Q. 
Clasificación:
5.0

Had to wait 10 min for 1 person in line, No walk around done with rep only rec'd an text later about rental inspection. The YOUNG female rep seem to keep asking other Male rep how to do something in regards to a rental.

DANIEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW S. 
Clasificación:
5.0

Great customer service even though I was charged for the insurance even when I asked to opt out. No big deal whatsoever but still made me say to myself, “The fuck?”. I'm sure he was just looking out but nevertheless this location never disappoints

Mark P. 
Clasificación:
5.0

Not much you can improve on. The store space being limited comes with the turf. Personnel very courteous and friendly. It's all good!

ARIEL G. 
Clasificación:
5.0

This is one of the best places to rent a truck from

EDWARD T. 
Clasificación:
5.0

Just Keep up the good service and people friendly.

CESAR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN F. 
Clasificación:
5.0

You, your equipment and all were very helpful. I've rented from Uhaul and always find it my go to when I need to rent again.

BARBARA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerold M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK M. 
Clasificación:
5.0

One of the best costumer service!!

ART M. 
Clasificación:
2.0

The drop off location did not process our return properly and I had to spend hours on the phone straightening everything out. The drop off should have checked in our truck right away. We even returned the truck earlier than the drop off date. On top of that, when they confirmed that the truck was in their lot the whole time, I was sent a receipt that charged me for being a day late. I had to call back again to get a refund for being charged erroneously. This location is very disorganized can caused me undue stress.

Young C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

All was great

ANDREW J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dalton W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

AFZELIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SOMPHET S. 
Clasificación:
5.0

Every aspect of my experience went smoothly ....

RONALD S. 
Clasificación:
1.0

The The manager customer service was very poor I feel like they was doing productivity. Also don't care about his job or the customer at all

MAYLETTE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
4.0

This location is great. The storage is a bit unique - they're individual containers on the ground in a big lot (vs a big building with storage units). But it's clean & the staff is super friendly, and it was really easy to back up our truck and unload all our stuff.

Halley H.  |  First Impressions 
Clasificación:
1.0

The roof leaked when it rained, got my things wet. I filled up the truck with fuel equal to what I used, but they charged me $8.40 for one gallon. I went 36 miles, the truck gets 10 MPG, so I put in 3 1/2 gallons at the ARCO on Poway road... I put back what I used. That is BS to charge me a gallon, when they don't even start with a full tank... what absolute BS. Then they said they were only open until 7PM, I asked if I could drop it back after 7PM, which I have done with many truck rentals, never being charged extra to do so. They charged me a $20 "after hours fee" which he did not tell me about when he said I could drop the key in the after hours drop box. I have never been charged and "after hours fee" at any other time I have left a rental truck once they were closed. One location, other truck rental company, I dropped on a Sunday, which they were closed, and there was not fee. I will move all my business to that company from now on. I have two more times I need to rent a truck in the next few weeks, I will not be renting a truck from U-haul... It will never be from U-haul of Poway EVER AGAIN what a con artist location this is!!!!!!!!!!! I have never been gouged with petty charges like Poway just did to me while renting a truck.

SHARLA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RALPH K. 
Clasificación:
5.0

Awesome staff, offered to let me speak with Supervisor about truck concerns and even gave me another person to call to speak about the experience. Polar opposite experiences. Yay Poway you rock!

jessica K. 
Clasificación:
5.0

Both Josh and Tony are very nice and friendly to work with - enjoyed the experience very much.

Qing F.  |  Overall Experience 
Clasificación:
4.0

Everything there was great

jerry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MON T. 
Clasificación:
5.0

Fast and nice people

THINH V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christina V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

Employee was super friendly and helpful

BERTRAND W. 
Clasificación:
5.0

its hard to improve perfection the staff is professional and friendly. Tobey is friendly and professional and helpful I highly recommend this location. I will come back in the future thank you.

JESSICA B. 
Clasificación:
5.0

Good.

RAFAEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mina I. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAKESH K. 
Clasificación:
5.0

Your intergararion with mobile divides is getting better

RICHARD C. 
Clasificación:
5.0

You guys did a great job I can't think of anything

MICHAELROBERT H. 
Clasificación:
5.0

Great customer service and trailer!

Kenneth E. 
Clasificación:
5.0

Be clear about check-in, and that's it's very automatic.

MARK H. 
Clasificación:
5.0

Real U-Haul place very nice

John W. 
Clasificación:
5.0

Great job. We were in and out for both checking in and returning the vehicle.

Susan G. 
Clasificación:
4.0

Check in and out was pretty easy and fast. No parking space for customers to park their car. Had to park the car nearby while I had the rental. Friendly and cordial staff.

BAHMAN J. 
Clasificación:
5.0

I have rented 4 trucks over the past 2 years including 2 26' trucks for long haul moves. The trucks have never had a single issue even hauling a very full load across the mountains from coast to coast. Service at all locations has been excellent. U-Haul as a company and their automated services have been beyond expectations. I definitely recommend everything about them. Thanks U-Haul for making the past 2 years easy to manage and affordable. 2 thumbs up!

ROBERT M. 
Clasificación:
5.0

Nothing really to improve it. Just like to say how much the fast and courteous service was. It was greatly appreciated. The staff at the Poway location are great. They seem to recognize that when people are moving it can be very stressful. They really make it easy and that helps take a lot of the moving stress away.

DARREN M. 
Clasificación:
5.0

The transfer to a different storage was efficient and fast. Awesome staff.

ERIC M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

nancy t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

stephen m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sue s.  |  First Impressions 
Clasificación:
4.0

I love the facility however the parking is very minimal. I went at night so had no issue but I can't imagine trying to unload in the daytime. Also it would be a bit more convenient since it is key code entry to have the hours be 24/7 for storage units. There's cameras for security so I don't see why not

Thomas S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared L.  |  Online Move In 
Clasificación:
5.0

So far so good. I am concerned about the huge rat trap that was in my unit. No one discussed or informed me of any rat problems

Taryn H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen H.  |  First Impressions 
Clasificación:
5.0

I asked to remove the fees because they tried to take the incorrect amount from the auto deduct.

JULIA S.  |  First Impressions 
Clasificación:
5.0

Todo muy bien

Guillermo M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN C.  |  First Impressions 
Clasificación:
5.0

Just what I expected and beyond in great service even when they were VERY busy.

MAREL S.  |  First Impressions 
Clasificación:
4.0

Only problem I had with the initial move- in was my storage locker did not come with a lock as promised, but I was issued one from the front desk on my next visit.

Anthony M.  |  Online Move In 
Clasificación:
5.0

Easy peasy

Kiere E.  |  First Impressions 
Clasificación:
4.0

Great service!

Drake A.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

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