Customer Reviews for U-Haul Moving & Storage of Poway

4,823 comentarios

13210 Poway Rd   Poway, CA 92064
(Approximately 4 miles east of the 15 freeway on Poway Rd)

(858) 486-3660

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(858) 486-3660

13210 Poway Rd
Poway, CA 92064
(Approximately 4 miles east of the 15 freeway on Poway Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Easy return

Martin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan C. 
Clasificación:
5.0

All great…no improvement necessary!!

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guohong L. 
Clasificación:
5.0

Experience was terrific all around. Toby at this location was excellent with customer service.

Lisa F. 
Clasificación:
5.0

This place can not be compared with the other uhaul rental places I used in the past. Clean, fast, courteous…absolutely the best. Joshua and the manager are professionals.

Emanuel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly K. 
Clasificación:
4.0

Original dark haired guy in Poway was gruff and at only 0930 seemed like he was already having a bad day. Dont think he realized or tried to discourage ne from getting a rebate on my boxes. I hope he felt better later. Manager was very cool. Excellent experience over all. I would totally recommend UHaul.

Phillip W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa G. 
Clasificación:
5.0

The location was great, but the trailer got a flat tire on the way to my destination, so I wouldn't say it was well maintained.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBY W. 
Clasificación:
4.0

Awesome personnel worked with me to meet my needs.

Ross W. 
Clasificación:
5.0

Everyone was friendly and helpful!

Chuck S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
5.0

Everything was good

Debora L. 
Clasificación:
4.0

Getting in touch with anyone by phone is not easy. Hold times are insanely long. Good luck if you need to talk to someone once you leave their facilities. You guys get an F in that area.

Robert A. 
Clasificación:
1.0

The trailer that was returned had a defective tire, the information was shared with the location and said we can't do anything about it since it came from another location.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy R. 
Clasificación:
5.0

I recommend communicating well

Valentina D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER G. 
Clasificación:
5.0

Your employee was amazing! That is why I'm coming back. Gracias.

james A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDIU G. 
Clasificación:
5.0

Fast, friendly customer service. Very easy experience.

BLANCA S. 
Clasificación:
5.0

I prefer counter check out...online a bit tedious a d prolonged.

John D. 
Clasificación:
5.0

Very impressed with your systems, communication by e-mail updates. Went in and asked if I could get the unit a day earlier as my need changed. Very accommodating and impressive service. .

Ross B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Siegfried E. 
Clasificación:
5.0

Very friendly customer service

Jose N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Benjamin S. 
Clasificación:
5.0

I was a little irritated because we tried to return the trailer the night before we actually returned it but the directions to self return on line said to refer to our contract. There were no directions in contract. I assume they are on the Uhaul envelope that our contract did not come in this time.

Carol P. 
Clasificación:
5.0

I would recommend this place very close and employees very polite to talk to and respect full....

Rexie L. 
Clasificación:
5.0

Good service and nice people....

Rexie L. 
Clasificación:
5.0

Excellent staff, great attitudes, simple pickup & drop off processes!

Angela F. 
Clasificación:
5.0

Helpful and very nice. Quick service too.

John M. 
Clasificación:
5.0

Guy at the counter was super helpful, and got me in and out efficiently

James T. 
Clasificación:
5.0

Customer service was excellent at both ends. I highly recommend both of these U-Haul locations.

Rodney H. 
Clasificación:
5.0

Both associates were super helpful, hassle free and fast! Very easy, clear and friendly!!

Breanne H. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK E. 
Clasificación:
5.0

The trailer was ready for pickup on time. Toby Anders was professional and courteous.

Rick T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
5.0

You guys are great! Honestly, I rarely do any surveys or ratings….unless, of course, someone in particular, stands out. That being said, a HUGE shout out to Toby, for handling our rental quickly, professionally, and very kindly. This was the 3rd time we've used one of your trucks, and we will continuously call this store in particular whenever we need another! Trucks are always clean and in excellent running condition, prices always fair, (even NOW, in this time of absolute inflation) and service is always knowledgeable and courteous. I really appreciate that, not many left nowadays. Thanks again Poway U-Haul!!

Kimberly B. 
Clasificación:
5.0

5' x 9' trailer towed great pick up was easy and quick as was drop off. Very happy with rental experience

BRUCE B. 
Clasificación:
5.0

Completely Satisfied. Thanks

kenton S. 
Clasificación:
5.0

The only problem was the Old truck with 105k miles on it. I wasn't sure if it was going to make it up some hills.

Phillip A. 
Clasificación:
5.0

We were very satisfied with our U-Haul experience at the Poway, CA location. We used them for over 5 years. We have always received excellent customer service. I highly recommend this facility to anyone needing temporary extra storage space.

CAROLINE D.  |  Overall Experience 
Clasificación:
5.0

Perfect

Darlene H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis F. 
Clasificación:
5.0

AMAZING service!!! just amazing!!

Jeana K. 
Clasificación:
5.0

Staff was excellent, pleasant and very helpful, made you feel at ease through the process. Only issue was the truck was developing a brake problem and if I had been going any distance I would have taken it back to exchange.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay S. 
Clasificación:
5.0

Nada

SANTIAGO F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shoaib A. 
Clasificación:
5.0

Awesome customer service, And clean equipment thanks 🙏

freidun S. 
Clasificación:
5.0

Thank you for the assistance

david S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen F. 
Clasificación:
5.0

Truck I had needs to have it's transmission looked at. It high revved as I was going down a hill without pressing the gas. I was at 4RPM's going down a hill. I've rented Uhaul trucks before. This one needs help. The guys worked there are great.

Wendy B. 
Clasificación:
5.0

There is nothing to say to improve this location. The employees were wonderful, easy to work with, easy to communicate with and just overall a great last minute U-haul experience.

Teresa D. 
Clasificación:
5.0

The Uhaul representative got me in and out fairly quick and on my way. Great customer service!

Renchlee M. 
Clasificación:
5.0

Reserved in person. Opted for a larger truck at time of pickup. No Problem. Picking up the truck was quick and painless. Return was also fast and easy. Staff was pleasant and professional. Truck was clean. Don't know what more I could ask for. Will also be doing a VERY positive review on Google.

Robert M. 
Clasificación:
5.0

Staff was very helpful , friendly and efficient. Gracias

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle F. 
Clasificación:
4.0

The vehicle was not poperly maintained and presented a present danger to my life while driving on the freeway. Instances of the vehicle swaying heavily from lane to lane while driving, unable to slow vehicle down for several minutes. Vehicle speed automatically dropping to 40/mph while driving on the freeway & not able to go over 60/mph on freeway. The out of control of the vehicle on the freeway almost cost me my life. Made several calls for help, unable to reach the Poway office, call was diverted to your main #. After the 3rd call, 10 minutes away from Poway location, I was transferred to your towing service with a 30 minutes hold time. This was the most frightening & life threatening rental that I've ever encountered from your company. The vehicle had cobwebs hanging from both driver & passenger's window. Almost indicating that the vehicle has been sitting on your lot for an extremely long period of time. It's my belief that this vehicle had these issues before my rental & was not attended to, but was given to me without any disclosure. Upon my arrival ton return the vehicle, I gave a full report of my experience to the agent & begged him to take care of the issues before releasing it to anyone else, in hopes that no one else will have to live through the nightmare that I encountered or God forbid, loose their life. I was extremely disappointed that this vehicle was rented out to me, it's very hard to fathom that no one knew that these problems existed with this vehicle. This area of your service MUST be IMPROVED.

Almira H. 
Clasificación:
5.0

Due to staff member LANDON VOELKER, this Uhaul is the one I have come to value highly. His customer service and outstanding attention to detail as well as his professionalism and friendliness in accomplishing everything 100% would make me recommend Uhaul *at this location. *Especially if Mr. Voelker is onboard there. 5 stars for this employee! ¡Gracias!

gena d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa B. 
Clasificación:
4.0

El cliente no dejó un comentario.

RUSSELL Y L.  |  Overall Experience 
Clasificación:
5.0

Toby was great help! also the guy receiving the car but I didn't catch his name.

Julian R. 
Clasificación:
5.0

Great service! Very happy with how efficient they were, getting me hooked up and on the road. 5'x8' enclosed trailer pulled straight and true on a 14 hour drive. Very happy!

John A. 
Clasificación:
5.0

I think it's ridiculous that the staff won't help you to load or onload your car onto a car dolly or trailer or to help you to lock it down and secure it. I understand it's for liability issues, but really?

Sally M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William A. 
Clasificación:
5.0

Upon return a gentleman named Debonair provided excellent help and customer service

Kyle P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin G. 
Clasificación:
5.0

Friendly staff. No fuss renting and going on my way. Fast return.

Charles R. 
Clasificación:
5.0

Everything was great, what I really liked most is the ease of my return when I was done using the trailer.

Ken V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLEE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERONICA S. 
Clasificación:
4.0

You have a very good to show you there but when I moved out I had $4 and change a credit that they did not ever give me if you needed that money that bad I would have gave it to you

alan g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge M. 
Clasificación:
4.0

I got a $30 fuel charge for driving 14 miles. Be very careful to put fuel in. But a less than a gallon didn't seem like a big deal, until they billed me $30.

Ken M. 
Clasificación:
5.0

It was all good!

katherine H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sam G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vinh T. 
Clasificación:
5.0

Whole experience was great. Props to all the associates. 

Christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Butch V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE S. 
Clasificación:
5.0

Staff was very helpful and friendly. Overall great experience. Gracias.

Rich M. 
Clasificación:
5.0

Very fast and efficient start to finish.

James L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew T.  |  Overall Experience 
Clasificación:
5.0

We just wanted to say that Landon the manager was wonderful. Today the truck we rented had an issue with the key that caused us not to be able to start it after we packed the truck with our furniture. He drove another truck down immediately and helped us fix the issue. Without his timely response we would have been in a bad position and he was professional, kind, reassuring and super helpful.

Elizabeth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

Everything was fine

Andrew J. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

STANLEY R. 
Clasificación:
5.0

Nothing keep doing what you're doing

DENNIS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARRETT B. 
Clasificación:
5.0

Thank you for the convenience and ease.

Jorge J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TOBY A. 
Clasificación:
1.0

I was over charged. I drove less than the estimate distance. Location had no idea I returned truck. I was called the next day and asked where the truck was. Trunk was returned on time with a full tank and keys put in night box. I've called back several time with no one ever answering. I'm very busy an have been unable to address issue sooner.

LEON L. 
Clasificación:
4.0

Very friendly, warm and helpful. I was advised not to park my vehicle on-site for more than a few hours so I had to park a few blocks away which was not as convenient as I hoped.

Jennifer M. 
Clasificación:
5.0

Toby Anders was an absolute star

ROBY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENIS I. 
Clasificación:
4.0

El cliente no dejó un comentario.

DALE B. 
Clasificación:
2.0

People at desk weren't helpful. When I returned the truck several people arrived at the same time. Customer service rep said loudly "Jesus Christ does everyone have to come at the same time." Girl that helped in the AM wasn't too friendly and appeared sick…stuffy and coughing. Other locations are better.

Caroline C.  |  Overall Experience 
Clasificación:
5.0

Friendly staff, clean environment and very happy I chose this facility to store my goods in. Front desk very helpful very satisfying and very friendly

Mildred P.  |  First Impressions 
Clasificación:
5.0

Thanks for your service

ANTHONY PHUC H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria D S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  Overall Experience 
Clasificación:
5.0

Thank you for all of the years of use.

TED P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M.  |  Overall Experience 
Clasificación:
4.0

This location is great. The storage is a bit unique - they're individual containers on the ground in a big lot (vs a big building with storage units). But it's clean & the staff is super friendly, and it was really easy to back up our truck and unload all our stuff.

Halley H.  |  First Impressions 
Clasificación:
5.0

Both Josh and Tony are very nice and friendly to work with - enjoyed the experience very much.

Qing F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Christina V.  |  Online Move In 
Clasificación:
5.0

The transfer to a different storage was efficient and fast. Awesome staff.

ERIC M.  |  First Impressions 
Clasificación:
5.0

I appreciate all of the help from the staff. Gracias.

Gaylene C.  |  Overall Experience 
Clasificación:
3.0

Understaffed And you should have a third choice Of unknown. Or undecided. Number 4 and 6 are answered incorrectly.

ANDREA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio F.  |  Overall Experience 
Clasificación:
5.0

Jose Aguilar was awesome … always went the extra mile

Gary H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

nancy t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

stephen m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly T.  |  Overall Experience 
Clasificación:
1.0

I called for three days and nobody would answer my call so I finally drove to Poway to check on my storage unit. On my moving out day Everything appeared to be fine except when my daughter found mouse droppings on my plastic tubs and on the floor of the unit. How long did this mouse live there before someone put a mouse trap in the unit? The worse thing is that the dead mouse is in one of my boxes! I took a picture of it if you need proof. I called the health department on my experience with your storage unit. It was documented. Since you have so many units why aren't the mouse traps or mouse poison checked on a regular basis? I have rented units for years and this has NEVER happened before. I have to throw out some items because I don't know how long the mouse lived in my unit. The unit should be prorated for July and I should receive a refund for the days that I did not use it. I am just glad I moved out my things when I did. I am very disappointed with the experience that your establishment provided and I will pass on my experience to others.

MARIA A.  |  Overall Experience 
Clasificación:
1.0

I made an online reservation for a 7x20x6 Vanbody, but when I arrived to the storage facility, the manager said that he could not find my reservation in the system. He showed me a much smaller 7x14 unit and said that was all he had or I could try searching for a self-storage facility in the area. I drove all the way from Maryland only to be told "good luck". In the end, the manager was able to rent me a 7x26 storage unit only because a reservation was canceled at the last minute. I had the whole move and storage planned weeks in advance and am frustrated with the nonchalant response of the manager. I also want to know why my reservation did not show up in the system even though I received an email confirmation.

Stacie C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sue s.  |  First Impressions 
Clasificación:
4.0

I love the facility however the parking is very minimal. I went at night so had no issue but I can't imagine trying to unload in the daytime. Also it would be a bit more convenient since it is key code entry to have the hours be 24/7 for storage units. There's cameras for security so I don't see why not

Thomas S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

joshua r.  |  Overall Experience 
Clasificación:
5.0

wish there was more parking available!

Paula W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James C.  |  Overall Experience 
Clasificación:
5.0

Jose was amazing. What a dedicated Superstar he is. He is very proud of his stock ownership in the U Haul corporation. Keep giving him more responsibility

craig C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared L.  |  Online Move In 
Clasificación:
2.0

The location while good off of POWAY, but the parking is difficult because the location is very busy. The overall feel of the storage area is dirty/ old. The staff for the most part were friendly but not consistently so.

PAUL A.  |  Overall Experience 
Clasificación:
5.0

Needed my books and as a result moved the boxes out of U-Haul storage, otherwise would stay as a client. If I need the storage, will return. Mr. Toby Anders is an EXCELLENT and professional and polite Manager and for sure a GREAT asset for U-Haul office in Poway. Thus, would suggest to reward and award Mr. Toby Anders. All the best to Mr. Toby Anders and thank you U-Haul for serving the society.

Joseph G.  |  Overall Experience 
Clasificación:
5.0

So far so good. I am concerned about the huge rat trap that was in my unit. No one discussed or informed me of any rat problems

Taryn H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen H.  |  First Impressions 
Clasificación:
5.0

All staff extremely helpful. Thanks!

Jonathon J.  |  Overall Experience 
Clasificación:
5.0

Professional staff, helpful and accommodating Thank you to all that made the storage and eventual move possible.

Mario M.  |  Overall Experience 
Clasificación:
5.0

Jose Aguilar was incredibly accommodating for me. I needed to move my things out on the day I would have been charged and didn't realize that I needed to give a 10 day notice beforehand. He told me I would not be charged for the next month and was incredibly nice to do that! I would give him 10 stars if I could! Very friendly and professional! Thank you Jose and thank you Poway Storage and Moving! I will use you again if the need arises!! Very easy to deal with!! Bravo!!

Alison C.  |  Overall Experience 
Clasificación:
5.0

Jose, Toby and everyone was professional, curious about very personable.

Elena O.  |  Overall Experience 
Clasificación:
5.0

Toby and Crew were always Attentive and Helpful! I will be using "Uhaul" Exclusively in the Future! ¡Gracias!

Kenn D.  |  Overall Experience 
Clasificación:
5.0

I asked to remove the fees because they tried to take the incorrect amount from the auto deduct.

JULIA S.  |  First Impressions 
Clasificación:
3.0

It took a long time to check in but check out was streamlined.

BOB M.  |  Overall Experience 
Clasificación:
5.0

Small boxes are hard to use due to very low height. They would have been more useful if they were similar to a coat closet rather than similar to a cave.

Lee S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John K.  |  First Impressions 
Clasificación:
5.0

Todo muy bien

Guillermo M.  |  First Impressions 
Clasificación:
5.0

Rachel and Jose were extremely helpful through my entire moving process! Words can't express how appreciative I am for their help!

Shaarayah B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tami K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario M.  |  First Impressions 
Clasificación:
5.0

We rented the same unit for over 15 years and I have lost count of the number times we rented trucks over that time period. The staff at U-Haul Moving and Storage of Poway (13210 Poway Rd.) have always been helpful and courteous. We highly recommend that facility.

JAMES H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David N.  |  First Impressions 
Clasificación:
5.0

Jose the manager from day 1 was amazing, accommodating, and a great manager,, this is the only uhaul place to go to in all of San Diego,,, Jose you're awesome and your staff very professional,,,, Thanks again,,, give this manager jose a huge raise,,,

George C.  |  Overall Experience 
Clasificación:
5.0

keep up the good work.

Kim M.  |  Overall Experience 
Clasificación:
5.0

Very reasonable prices!

Janice O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

donna p.  |  Overall Experience 
Clasificación:
5.0

Thank you, thank you. I came to the uhaul September of 2017 after being put out by an ex. The people there were super helpful, empathetic and understanding. I got a unit that day with no problem. Uhaul Poway really saved me that day. Keep in mind this was a Sunday when everything else was closed. There's an older white gentlemen there with glasses that rented me the storage. He was always nice and helpful. Thank you again. I will definitely use you again if needed.

carl b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN C.  |  First Impressions 
Clasificación:
5.0

Just what I expected and beyond in great service even when they were VERY busy.

MAREL S.  |  First Impressions 
Clasificación:
4.0

Only problem I had with the initial move- in was my storage locker did not come with a lock as promised, but I was issued one from the front desk on my next visit.

Anthony M.  |  Online Move In 
Clasificación:
1.0

The key card the man gave me did not work and the office closed and I was locked out w no way to get back into my things

Rachel A.  |  First Impressions 
Clasificación:
5.0

Having a u-Haul company in the neighborhood is very convenience.

DIANA A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler G.  |  Overall Experience 
Clasificación:
3.0

Refunded extra charges. What if I had not noticed???

Ronald G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA B.  |  Overall Experience 
Clasificación:
5.0

During this covid pandemic, I have not been able to be in the country during my move in and with a mixup with the container I am renting. Both times I have called the store, I have worked with Toby over the phone. He delivers awesome service and has helped me to resolve all my issues each time. I can't say good enough things about how awesome Toby is, and I really appreciate his willingness to listen to my problems, willingness to proactively solve my issues, and empathy. In the future, I will certainly use UHaul for all of my storage needs. Thank you guys!

Tyler B.  |  Overall Experience 
Clasificación:
3.0

Staff did not offer to refund the portion of my month's rent for the time that the unit will be vacated. Most storage facilities provide a pro-rated refund but U-Haul did not. If it had, my rating would be higher.

John G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emalyne B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

danielle g.  |  Overall Experience 
Clasificación:
5.0

Only recommendation is available parking if you go peak hours daytime have to wait for an open spot. Not sure you can improve since it's a tiny parking lot with ?2 handicap spots and 2 regular car parking spot

alvida p.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph D.  |  First Impressions 
Clasificación:
5.0

thanks for the service ,I GONE HAPPY.

Martha M.  |  Overall Experience 
Clasificación:
5.0

Thank you all for a good experience.

elizabeth n.  |  Overall Experience 
Clasificación:
5.0

I have rented from this business here in Poway several times over the years. Each time my experience has always been a pleasure. Great staff who are always friendly and professional.

brenda w.  |  Overall Experience 
Clasificación:
5.0

Very nice place to store my belongings until I finished moving into my new place.

Matthew K.  |  Overall Experience 
Clasificación:
5.0

Jose Aguilar was very helpful when checking me out, he also advised me of the specials going on. I would definitely use Poway Uhaul Storage again in the future, should I need it.

DANIELLE P.  |  Overall Experience 
Clasificación:
5.0

Very convenient

SCOTT A.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Annette H.  |  Overall Experience 
Clasificación:
5.0

We always have a great experience at this location!

Taylor B.  |  Overall Experience 
Clasificación:
4.0

Very good customer service and respectful.

Israel A.  |  First Impressions 
Clasificación:
5.0

Great experience from beginning to end! Thank you

Cathi T.  |  Overall Experience 
Clasificación:
4.0

The management team was very helpful in assisting me with my needs. ¡Gracias!

Diana K.  |  Overall Experience 
Clasificación:
2.0

These guys made me pay for the month even though I was only two days late moving out. Money grubbing leave ladders in hallways and door open to climate controlled area. No staff working

Bret W.  |  Overall Experience 
Clasificación:
2.0

Manager doesn't keep promises or return calls. She caused me to have to pay an extra months rent on my unit. I am on a limited income and couldn't really afford the several trips to empty my unit.

JAMES S.  |  Overall Experience 
Clasificación:
2.0

Everything took forever with so little staff and so much work. not sure if they were low on employees or what but waited for a long time multiple times.

Brooks B.  |  First Impressions 
Clasificación:
5.0

Desiree is one of the most respectful people I know. She goes above a d beyond customer service related issues. She gives time and has compassion for everyone. Thanks again

Jessica J.  |  Overall Experience 
Clasificación:
5.0

Great customer service, super easy process start to finish. Will definitely recommend

Chevelle B.  |  Overall Experience 
Clasificación:
5.0

service and experience was good

chuck k.  |  Overall Experience 
Clasificación:
1.0

We are sure your records of the problems with this rental are recorded by your road side dept and customer service. It was terrible. We think there should have been a reduction in the rental.

Michael o.  |  First Impressions 
Clasificación:
5.0

Lucas assisted me. He was friendly, patient and very informative. If I could rate him 10 stars, I would!

DANIELLE P.  |  First Impressions 
Clasificación:
5.0

Easy peasy

Kiere E.  |  First Impressions 
Clasificación:
1.0

Converted old UHauls were made into storage units AND they leaked all over our mattresses and more; and caused Black Mold to grow. This was an absolute horrible experience and I will never recommend.

Tisha M.  |  Overall Experience 
Clasificación:
5.0

They went above and beyond to help me get the right storage space.

Anthony V.  |  First Impressions 
Clasificación:
4.0

Great service!

Drake A.  |  First Impressions 
Clasificación:
4.0

Very friendly and helpful.

Kim M.  |  First Impressions 
Clasificación:
5.0

Excellent service on both ends of the MA to So CA move. No damage on shipment either. Movers unloading were great but Movinghelp.com is so-so. Pricing changed. U-Box and U-Haul did great by me.

John M.  |  Overall Experience 
Clasificación:
4.0

Desiree was incredible! Thank you for all you do

Heather D.  |  Overall Experience 
Clasificación:
5.0

We love Jose! Sad to end our storage time there because he was such a big help all the time and so great to deal with. Gracias

Taylor B.  |  Overall Experience 
Clasificación:
5.0

From being to end this was a very professional service. Would highly recommend your company.

dawn b.  |  Overall Experience 
Clasificación:
5.0

The Manager, Jose, is excellent. He's always been helpful and professional.

Christian G.  |  Overall Experience 
Clasificación:
5.0

Desiree and the other workers were so kind and helpful.

Matthew A.  |  Overall Experience 
Clasificación:
5.0

Thank you for an awesome job!

Heather D.  |  First Impressions 
Clasificación:
2.0

My storage unit had two water leaks from the facility roof during my rental. After discovering the first leak and reporting it, I presumed that the problem had been addressed but it wasn't

MARY L.  |  Overall Experience 
Clasificación:
5.0

Only down side is the minimal parking

Alex V.  |  Overall Experience 
Clasificación:
5.0

Great place!

LORI W.  |  Overall Experience 
Clasificación:
4.0

Staff at this Uhaul is always very friendly an in a positive mood no matter how busy or how hectic the office is. Thank you guys for all of your help!

Angie G.  |  Overall Experience 
Clasificación:
5.0

Jose & his staff are easy to work with Excellent service!!!

CARLOS C.  |  Overall Experience 
Clasificación:
4.0

Godd Experience! Although, It would be nice to get partially refunded for early terminations of storage units.

David H.  |  Overall Experience 
Clasificación:
5.0

:)

christy e.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful!

Kathleen T.  |  Overall Experience 
Clasificación:
5.0

Gracias

Symea S.  |  Overall Experience 
Clasificación:
4.0

The third party mover was sub-par but everything else was fine.

Ramon V.  |  Overall Experience 
Clasificación:
5.0

Juan was very helpful

Guy I.  |  Overall Experience 
Clasificación:
5.0

Jose was very helpful we appreciated his professionalism.

Guy I. | Reservación
Clasificación:
4.0

Very good Will use it again soon.

margarita v. | Reservación
Clasificación:
5.0

Great facility. Staff very, very helpful!

PATRICIA M.  |  Overall Experience 
Clasificación:
5.0

Jose is great.

tino s.  |  Overall Experience 
Clasificación:
5.0

So helpful, so kind, so knowledgeable

lisa h. | Reservación
Clasificación:
5.0

Jose Del-Prado and the staff provide exceptional customer service. Give Jose a bonus and prmotion for his excellent customer service.

David T.  |  Overall Experience 
Clasificación:
5.0

Thank you Jose and all the staff. It was a great time and when I need a storage or truck I will definitely be visiting again!

Sun H.  |  Overall Experience 
Clasificación:
5.0

Always friendly and helpful staff.

GORDON J.  |  Overall Experience 
Clasificación:
4.0

none

jack r.  |  Overall Experience 
Clasificación:
5.0

Thank you guys

Joe C.  |  Overall Experience 
Clasificación:
4.0

Good service :)

david d.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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