Comentarios de los clientes para U-Haul Moving & Storage of Potomac Mills

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Testimonios de clientes recientes de U-Haul Moving & Storage of Potomac Mills

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ALPHONSO C.
Clasificación:

El cliente no dejó un comentario.

YEIMIORELLANA D.
Clasificación:

El cliente no dejó un comentario.

EBON'ECHANTEL G.
Clasificación:

During our travel from VA to NC our uhaul broke down on 2 separate occasions putting us over an hour behind schedule. The entire drive we couldn't drive over 55 MPH. I feel robbed of the money we paid and it's unfortunate we typically use uhaul for our moves. However after this incident I'm not so sure on that in the future

Ron B. | Overall Experience |
Clasificación:

It is very narrow for moving company to pick up. Also uhaul Van's block entrance to your unit.

CHRISTOPHER RUSS K.
Clasificación:

El cliente no dejó un comentario.

john H.
Clasificación:

El cliente no dejó un comentario.

JAIDARENAE W.
Clasificación:

When I returned the truck I was aware of the extra charges but the representative didn't tell me she was gonna charge me a cleaning fee. I tried contacting someone but no one has called me back yet. I think she clicked cleaning fee by accident because it wasn't anything wrong with the inside of the truck or anything left behind

IBRAHIM T.
Clasificación:

The rate is high

ALIZAESGUERRA G.
Clasificación:

THE ODOMETER IS SO TRICKY..THEY CHARGED Me TOO MUCH FOR IT..FROM IKEA POTOMAC TO UHAUL IS ONLY .02 miles..then MY PLACE IS ONLY 8.6 MILES to UHAUL Overall total miles is only 17MILES to 18Miles which i declare over the counter...then pick it up at 8:05 pm then return it at 9:15pm...on our trip from 8:05pm to 9:15pm the loading and unloading to our stuff plus quicky dinner is already included in that time.....what a joke when i return it online...suddenly we have to pay additional $70 ++!! Coz it says we used 57miles!!what a joke...we decline the payment and called the the uhaul they said we have to declined the payment...so we will not be charge for the additional..we did that..and put a comment...thought we are good already...but suddenly the day after i checked my account they charged me 2x......1 is $36.09 which is okay for 17miles the one i paid over the counter and $59.53..what a joke..!!!kindly fix this...not good taking advantage dude..looking forward to contact me after reviewing my review...so you can return my MONEY...Thank you

DONALD B.
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El cliente no dejó un comentario.

Al H.
Clasificación:

This was a very busy location but ran smoothly and employees we dealt with were great and efficient

Wesley P.
Clasificación:

El cliente no dejó un comentario.

Takeysha H.
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El cliente no dejó un comentario.

GARYWAYNE E.
Clasificación:

El cliente no dejó un comentario.

MCKENZIE PHILLIP C.
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El cliente no dejó un comentario.

Julio S.
Clasificación:

Honestly, I think they are doing a great job. Booked the night before, got there the next day, vehicle ready to pick up. In like 5 minutes I was on the road. Great costumer service.

MICHAEL M.
Clasificación:

Area is very cramped with difficult parking an vehicle maneuvering. It's a product of the location, which makes it difficult. It's the closest location to me, that is the only reason I used it.

Gregory B.
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El cliente no dejó un comentario.

HORACIOHUMBERTO C.
Clasificación:

El cliente no dejó un comentario.

KASSY E.
Clasificación:

El cliente no dejó un comentario.

AUGUSTUS W.
Clasificación:

It was a great experience, cost and friendly customer service. Definitely makes me want to use this particular company once again.

Neil H.
Clasificación:

The facility is very tight and difficult to maneuver around. Trucks and trailers are all over the place, parked randomly without care of maneuverability. The staff has no concept of customer service, or even how to communicate. After checking in they asked that I pull around the building and 'someone' will be out to hook up the trailer. After 20 minutes of waiting, 'someone' never came. I went in and asked for help, and several employees looked at each other and moved around like they were going to help but no one seemed to have the ability to speak. After waiting another 10 minutes ('someone' still not there) I found and hooked up the trailer myself. I went inside and said I just need a wiring jumper because it was missing from the trailer. Once again, employees moved around and looked at each other, but still had not found the ability to actually speak. After another 10 minutes I took the jumper off of another trailer and finished my hook up. Then 'someone' wondered out of the building, mumbled something unintelligible, took a picture of my hook up and I left. If no one was going to help, I'm fine with that, but they should have let me know so I didn't waste 30 minutes waiting on them before just doing it myself. PS - I admire UHAUL for their commitment to hiring the mute, but someone should be in the store that has the ability to actually speak coherently. An added bonus would be having someone in charge too.

Michael J.
Clasificación:

El cliente no dejó un comentario.

VERNONCHRISTOPHE S.
Clasificación:

Great job, very attentive employees, and ready to help.

JAMESALAN G.
Clasificación:

I was given a truck with 1/4 tank of gas. Having no idea what the gas mileage was for this vehicle or how many gallons the tank held, I filled the tank up. I spent over $50. Turns out I ended up using less than 1/4 tank. The next renter of this truck will get over 1/2 tank of gas on me. There should be some communication with customers about gas mileage and size of the gas tank.

Kevin J.
Clasificación:

The young man did a good job

Ashley H.
Clasificación:

Be polite to customers when they ask basic questions and not catch an attitude

MICHAELROGER V.
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El cliente no dejó un comentario.

Gabrieljo C.
Clasificación:

Please recognize customer service representatives who helped me.

Edward B.
Clasificación:

Overall no complaints. Place was packed with people. I appreciated that the rep let me turn my key in rather than wait in line. Parking lot is very congested, hard to get in and out of. Overall, I appreciated the equipment and the service. No major problems, well done.

HUMBERTO ALEXAND T.
Clasificación:

The customer service was excellent. The truck itself work without a problem. It went almost smoothly, until I had to return it. The witing line took extremelly too long. There were only three customers in front of me, however it took almost 45 minutes to finally get some service.

Marcos Z.
Clasificación:

NA

GARVINA M S.
Clasificación:

Very friendly staff. I was impressed with their COVID protocol which made me feel and allowed me to perform a contactless return. Thanks.

Marcia G. | Overall Experience |
Clasificación:

Customer service were very helpful

Nicole D.
Clasificación:

My original pickup location was Pets Plus in Stafford. I arrive 30 minutes prior to my pickup time to find my truck wedged in between 4 other trucks mirrors all touching, making it impossible to get into my truck. I had requested a 7 hour rental. After spending an hour on the phone with 2 incredible reps, I was provided a truck in Potomac Mills. It was literally waiting for me outside. What a blessing! Because I had arranged for my movers to meet me at my house at 8:30 and did not arrive home until 9:00, costing me 30 minutes of booked movers time and 1 hour of truck rental, the Potomac Mills location was a lifesaver! I should have booked with them in the first place. I always receive quality service from the Potomac Mills location.

DAVIDKARL M.
Clasificación:

El cliente no dejó un comentario.

Kwadwo Y.
Clasificación:

when I get to the location I was able to talk the customer service and help me alright but the problem is that the charges were not explain properly because it said on the truck 19.95 per day and .38 extral miles .my initial charges was $135 but when I return the van I was charge 219.65 and am sill confused because that was not I was explain when I get there so I need my refund.

SHERMAN A.
Clasificación:

I had the rental for one day and they charged me for two days. You can't get anyone on the phone. They need to supervised at that location. I want my refund back for the day I didn't use.

ROBERTWALTER W.
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I attempted an early pickup, scheduled for 7 am on Sunday. We were unable to get the app to finish the process and had to wait until 9 when they opened. I will not recommend this process to any one!!

Andrew B.
Clasificación:

It was an absolute nightmare to get into but the worst is the strangers looking for work walking up to your car asking for it. As a smaller women having some large man spot me out stare at me while walking at me is incredibly unsettling. I didn't go inside because of the multiple men like this but my boyfriend said the guy inside was not helpful, didn't go over the van with him and said he would just email us. We got a 25$ charge over what? No idea, no description nothing. But I want nothing to do with them and it's $25 so I'm just paying it and will not be going back to that place.

ALEXSAHONNET Z.
Clasificación:

El cliente no dejó un comentario.

monique L.
Clasificación:

The truck had very high mileage and didn't have any take off, very slow driving. The check in process was terrible trying to use the mobile app. Tried to follow instructions but it kept asking for my driver's license 4xs. The process took over 30 minutes just to pick up truck which delayed my day.

Christopher B.
Clasificación:

El cliente no dejó un comentario.

ANTHONY S.
Clasificación:

Really slow to get truck checked out. Two people there, however one was only checking in people. Seemed like they had to make a 1,000 keyboard entries and also answer phones. The other person sat in computer the whole time. Appreciated social distancing protocols, location was great and store and yard was really clean. Looked new. Check in was awesome and was out in less than 5 minutes.

RAFAELITO C S.
Clasificación:

excellent customer service. very friendly staff.

Raymond S.
Clasificación:

El cliente no dejó un comentario.

STEPHEN THOMAS S.
Clasificación:

El cliente no dejó un comentario.

JAMESRANDOLPH C.
Clasificación:

When I returned the truck I clearly put more fuel back in it then when I left with it and I still got a $19 fuel charge and it was nothing they can tell me about it just rip me off and I patronize this company a lot

Jonathan V.
Clasificación:

El cliente no dejó un comentario.

CHRISTINE H.
Clasificación:

I reserved the truck online and the price per mile was .99 cents. I had to change my date of reservation because my movers cancelled and uhaul didn't honor the online price and changed the price per mile to 1.29.

JOHNH B.
Clasificación:

Great efficient service

Toyria M.
Clasificación:

CUSTOMER SERVICE ISNT VERY GOOD.

STEPHENOLIVER A.
Clasificación:

I have rented several times here and always a great experience.

STEPHENOLIVER A.
Clasificación:

Fast and efficient and very helpful with all details. Thumbs up to everyone there.

Nia C.
Clasificación:

El cliente no dejó un comentario.

FELICIA ERICKA P.
Clasificación:

Great experience

DAVIDSTONE S.
Clasificación:

El cliente no dejó un comentario.

Edward S.
Clasificación:

Very friendly

Jacqueline B.
Clasificación:

Excellent service

Ryan K.
Clasificación:

El cliente no dejó un comentario.

LADYJOHANNA C.
Clasificación:

El cliente no dejó un comentario.

GLENDORAVANESSA D.
Clasificación:

El cliente no dejó un comentario.

John P.
Clasificación:

El cliente no dejó un comentario.

CLARENCEE N.
Clasificación:

El cliente no dejó un comentario.

VERNONCHRISTOPHE S.
Clasificación:

El cliente no dejó un comentario.

David P.
Clasificación:

El cliente no dejó un comentario.

French R.
Clasificación:

Consider an early return discounted rate... Often times, I would rent a full day, but in this case finish early and get the equipment back before close of business the same day... This is not negative feedback but would be a nice added feature. There is a penalty for lateness... Thanks for everything!!!

Gary G.
Clasificación:

El cliente no dejó un comentario.

Charlotte J.
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El cliente no dejó un comentario.

Lewis S.
Clasificación:

El cliente no dejó un comentario.

Gerry K.
Clasificación:

El cliente no dejó un comentario.

JOHNCARLTON K.
Clasificación:

El cliente no dejó un comentario.

MARCJAY B.
Clasificación:

El cliente no dejó un comentario.

Percy M.
Clasificación:

The wait time to pick up the equipment was 40 minutes long. I was the 2nd person in the building. Too long, I had to call them to pick up dolly.

Ronald W.
Clasificación:

El cliente no dejó un comentario.

RAIMUND H.
Clasificación:

made reservations by phone, everything came as promised, great customer service as well. easy and fast in and out

Lance B.
Clasificación:

El cliente no dejó un comentario.

FLORENCELOWELLA J.
Clasificación:

El cliente no dejó un comentario.

MAMIELEE B.
Clasificación:

I have no comments everything was good.

Ayesha J.
Clasificación:

El cliente no dejó un comentario.

VALERIEAMELIA F.
Clasificación:

El cliente no dejó un comentario.

Steve C.
Clasificación:

El cliente no dejó un comentario.

janice H.
Clasificación:

It was over crowded plus many people standing outside waiting to be picked up for a job/ harassing you to get a job. The area to return the trailers was hard to get too had to enter the street two times to get to the right area.

DARRYLCRAWFORD A K.
Clasificación:

El cliente no dejó un comentario.

MARKANTHONY G.
Clasificación:

Process for returning the vehicle was quick and efficient . Thx

Ernest H.
Clasificación:

My experience was very positive, the staff very professional. Overall the experience was OUTSTANDING.

leeandra W.
Clasificación:

I will say my truck had a light on the dash, the lever to move the seat was jammed upwards to it was hard to move the seat and it was VERRRYYY HARD to start the uhaul .

Paul C.
Clasificación:

El cliente no dejó un comentario.

LISAELAINE S.
Clasificación:

The young lady that checked the truck out to me wasn't very friendly. She disappeared before asking if I had questions or reviewed details of the truck. I really didn't even know if I could drive off or if she needed to close the process, because she was gone so quickly. Lastly, the door got stuck a few times after opening. It took a while to get it to close. There was a gentlemen that was very friendly, white male w/a hat.

ANDREA O.
Clasificación:

El cliente no dejó un comentario.

Cheryl H.
Clasificación:

You're doing a good job.

Chance E.
Clasificación:

I was charged $150 for damage to the vehicle that I did not cause. The attendant did not accompany me on the initial walkthrough and I must have missed the damage upon inspection of the vehicle. This is how uhaul makes money at this location. Beware of the scam

Luis S.
Clasificación:

Easy check in and out with all the craziness going on right now. Returning the equipment (trailer) was quick and easy.

DAVID WAYNE C.
Clasificación:

Attendant that hooked me up was very nice. However, when I made the reservation on-line insurance was $30., the lady in the office charged me $38. and said that was the price. I told her the internet says $30. Didn't have time to argue, needed to go.

NIAIFE M.
Clasificación:

Having more supplies when needed.

Matthew W.
Clasificación:

The service was great!

ASAAD M.
Clasificación:

carefully monitor your customer support over the phone, they hang, drop the line

DARRELLRAYMOND M F.
Clasificación:

I would absolutely recommend this location to all my friends and colleagues. The store is well kept and the staff are efficient, professional and kind. I had a great experience!

WILLIAM S.
Clasificación:

Electronic return was not working properly. Trying to attach two pictures in the cleanliness page, page froze and buttons greyed out. Couldn't load pictures, automatic upcharge that I disputed successfully.

TIMOTHY B.
Clasificación:

It was fine, just work hard to stay price competitive.

MOHAMMED ALAA QA A.
Clasificación:

El cliente no dejó un comentario.

Jose S.
Clasificación:

El cliente no dejó un comentario.

APRILE F. | Overall Experience |
Clasificación:

The unit 1328 was very poor unfortunately they had a mice/rat problem and I had to throw out my Sofa and lamp because of it. I needed my sofa and it went to trash because of the mice.

Mary D. | First Impressions |
Clasificación:

The lights were out in the section of the facility where our storage locker is located. We had to move everything in using the light from our phones.

PEGGY F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

RON H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ella w. | Overall Experience |
Clasificación:

I love this location i have used it on and off for over twenty years. The manager there is the best I've seen,her staff are well trained A-1 service. Blessings to the U-Haul staff at the Potomac location.

Samuel L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Nyika E. | First Impressions |
Clasificación:

Thank you

Marcus M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

yashica s. | Overall Experience |
Clasificación:

I like that I didn’t have my storage lock at the right spot and the called and told me when they went around to do they check the storage

Elwin B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Elwin B. | First Impressions |
Clasificación:

No issues. No complaints. Excellent service

Bernard A. | First Impressions |
Clasificación:

Theyre a good team who treats their customers great in all aspects.

Phyllis-Elsie H. | Overall Experience |
Clasificación:

Fabulouse! Where's our claim for damages from our safe trip insurance??

Demetrius T. | Overall Experience |
Clasificación:

The staff was so ready to help the facility was clean it was well-lit I had a good time doing business there it was easy to return the moving truck and to put your stuff into storage was really easy

Richard C. | First Impressions |
Clasificación:

The employees were very friendly and extremely helpful. Thank you for making my stressful move easier.

Juamada P. | First Impressions |
Clasificación:

Very friendly and helpful great service.

abby o. | Overall Experience |
Clasificación:

It was okay. Great staff but the storage isn’t that great

RON H. | Overall Experience |
Clasificación:

these guy are great they even call me went i accidently left my storage unsecure good job who whoooo

William C. | Overall Experience |
Clasificación:

You have a great team at Uhaul .

Connie C. | First Impressions |
Clasificación:

This was my first time doing this online. It was easy and when I got there that morning everything was all ready in and the whole process was very quick.

Brian J. | Overall Experience |
Clasificación:

I would recommend extending hours. In addition, this is a high crime area and this facility should be fenced and gated. My U-Haul representative was very professional and polite.

mary v. | First Impressions |
Clasificación:

They are very nice people to work with.

Fermin G. | First Impressions |
Clasificación:

Peggy was awesome and made it all easy for me

Derick C. | Overall Experience |
Clasificación:

Good service

Demetrius T. | First Impressions |
Clasificación:

Well what can I say the truck performed wonderfully Steph was professional courteous and helpful especially turning in the truck it was a breezeif we have any more movie needs we will be coming back

Eric M. | First Impressions |
Clasificación:

The storage is perfectly built to allow you to drive your truck/car over and loading is easily. The owner/manager is a very nice man to work with. Best storage in the area accessible wise.

Kenny M. | First Impressions |
Clasificación:

Our experience was Awesome, we had Bridget help us she made it quick and easy. She was extremely helpful and nice

MICHELLE S. | Overall Experience |
Clasificación:

Only thing that that i didnt like about this location was it wasn’t big enough..to many uhaul trucls parked in such a little spot.have trucks blocking storage spots

Nana A. | First Impressions |
Clasificación:

Poor and unprofessional customer service from all employees at this uhaul location.

Randall H. | First Impressions |
Clasificación:

Good customer service.

FRANCIS B. | First Impressions |
Clasificación:

Great services

kelli o. | Overall Experience |
Clasificación:

From initial phone call to checkout yesterday this facility has been a true asset to my life. Special mention to Peggy, & Mike, & the kind young gentleman who made rounds 5/27 & checked on me! 🙏🏻

Robert H. | Overall Experience |
Clasificación:

Peggy and her team do a great job!

kelli o. | First Impressions |
Clasificación:

I cannot be more appreciative of Peggy Fuller. From initial phone call to move in she is the benchmark for superior customer interaction and service in very stressful circumstances all day everyday!

Matilia W. | Overall Experience |
Clasificación:

Peggy and staff were great, The best UHAUL Store I’ve dealt with. Peggy helped my family arrang a difficult move. We couldn’t have done it without her. She’s the best! Thanks Peggy!

MARTHA M. | Overall Experience |
Clasificación:

I am grateful to the people who protected my property for six years in the U-Haul storage facility at Potomac Mills. Manager Peggy Fuller has an excellent team who works hard to earn customer loyalty

Catherine A. | Overall Experience |
Clasificación:

Owner Peggy & crew are fantastic. Peggy goes out of her way to accommodate & has been such a help over the 2 years & many trailer loads it took for me to relocate, in addition' to storage. Many Thanks

Montgomery G. | Overall Experience |
Clasificación:

Staff is great and facility is really convenient.

Kevin G. | First Impressions |
Clasificación:

Peggy was great to work with and so helpful. Will definitely use this place again!

Patrick T. | First Impressions |
Clasificación:

Good customer services

lawrence b. | Overall Experience |
Clasificación:

Peggie Fuller is a awesome manager! You can see how much she loves helping others, when we should be helping her! I enjoy coming up there to pay my rent just to visit with her.

Brandon M. | Overall Experience |
Clasificación:

Great experience

Janet C. | Reservation |
Clasificación:

The customer service was great

john s. | Overall Experience |
Clasificación:

None

Aracelly A. | Overall Experience |
Clasificación:

N/A

Frances B. | Overall Experience |
Clasificación:

Peggy was wonderful.

Osei D. | Overall Experience |
Clasificación:

In fact U haul in Potomac mills are awesome . The staffs are very very friendly and are always well prepared to assist their customers . I have no doubt why the place is always crowded. Good job .

Iosif G. | Overall Experience |
Clasificación:

Thank you, love this location and the staff. The owners are great

Evelyn B. | Overall Experience |
Clasificación:

What a pleasant experience even though moving is a royal pain, everyone at the Uhaul office was extremely nice, thanks Peggy for being Supper Nice and making the moving experience less painfull....:)

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