Customer Reviews for U-Haul Moving & Storage of Potomac Mills

14,192 comentarios

14523 Telegraph Rd   Woodbridge, VA 22192
(@ Gideon)

(703) 490-1444

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(703) 490-1444

14523 Telegraph Rd
Woodbridge, VA 22192
(@ Gideon)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

RONALDLAMONT H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy A. 
Clasificación:
5.0

The gentleman at counter was super nice and very courteous. I've used U-Haul several times and they never disappoint.

RHONDALEE D. 
Clasificación:
2.0

The staff was impolite, Parking was difficult to find.

ROHIT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina T. 
Clasificación:
5.0

Heck of a team in Woodbridge! GREAT Job!!!!

Eric D. 
Clasificación:
5.0

Christopher provided excellent customer service and was very courteous and professional. I highly recommend this location. They were easy to work with and are located in an easily accessible location.

derella M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD W. 
Clasificación:
5.0

Economy

SIA J. 
Clasificación:
4.0

I reserved furniture Dollies, but when I arrived at my appointment time No dollies were available. It would have been nice to know that they they would not be available at the the time I reserved then. I would have been in a better position to adapt and recover. Gracias.

Guy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONJEFFREY K. 
Clasificación:
3.0

El cliente no dejó un comentario.

DALLASM E. 
Clasificación:
5.0

Great customer service!

CALVIN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Krista R. 
Clasificación:
3.0

old truck. steering drifted. never received a final detailed receipt

Scott D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRELLANTONIO H. 
Clasificación:
3.0

No lights in the hallway where our unit was located; dead mouse in the unit; difficult to access unit due to trucks parking nearby; day laborers walking around the facility made it feel unsafe. Would not use this facility again.

Mary D.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

FAUD A. 
Clasificación:
5.0

The staff was very nice and able to assist me when Uhaul's online check-in failed.

COREY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ana H. 
Clasificación:
5.0

Awesome service!!!

Kenneth O. 
Clasificación:
4.0

Need customer parking. Staff not that friendly The process was quick and easy!

DALEELLIOTT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KWADWOKANKAM Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHONDREKAMARY J. 
Clasificación:
3.0

Wipers were bad, couldn't see on the road with snow buildup.

VANCE M. 
Clasificación:
4.0

Warn customers that since paper is no longer used for documenting existing truck damage, a cell phone is now required to look at, in my case, dim photos of the truck in bright sunlight. Also, the instructions for the app are not in the app and the the circles to "Accept " or "Dispute" merely change color rather that fill in which is crappy design (from an experienced software designer). It's a little late to find out you need a cell phone after you arrive. No Debbie, not everyone believes in Santa Claus nor has a cell phone.

DALEARCHIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWNMACHELLE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOMAS O. 
Clasificación:
5.0

It was good

JUANBAUTISTA P. 
Clasificación:
5.0

Improve customer service , some people should leave their personal problems at home , customer service ❌

FAVIO R. 
Clasificación:
5.0

Very friendly and accommodating and understandable. ¡Gracias!

GLORIAJEAN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

LLOYDGREGORY L. 
Clasificación:
5.0

The gentleman that helped me was very patient, and helpful.

SHARRONMONIQUE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROMELIAD H. 
Clasificación:
2.0

I was told by U-Haul customer service on two separate occasions that I can expect a full tank of gas in my truck when I picked it up. The location attendant, however, stated that they couldn't guarantee a full tank, and I was given less than half a tank. I ended up returning more gas in the tank than I was given to avoid charges, which I was not compensated for. The location even incorrectly marked the meter to make it appear that I returned less gas than I actually did. I will never use U-Haul again for my moving needs.

Janet G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEWCHRISTOPH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN L. 
Clasificación:
2.0

Maybe having employees and customers wearing masks to ensure your customers safety would be a good start.

ERICCHRISTOPHER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ahmad Tariq B. 
Clasificación:
2.0

Listen the staff was very friendly, but it took 45 minutes for this guy to set me up with a unit. I told him i had a free reservation he didn't listen and had to start over. Finally we went out to look for the unit and I knew where the unit was before him but again he didn't listen. Then when i got my unit open there were spider and cobwebs EVERYWHERE..i literally had to wipe it all away with my own broom. Oh not to mention when i got the first unit, and its now dark by the way, I've gotten a quarter of my stuff in the unit already and he comes back out to tell me he gave me the wrong unit.. the experience was trash and made my day last longer than i needed which wasn't cool because I had missed something important due to the nonsense i dealt with at Uhaul. What should have been a 30 min experience turned into almost 2 hours and mind you, i had a 10 foot truck of stuff going into a 5' 10' 5' and again I've been in the moving industry so it didnt take more than 15 or 20 minutes to unload my truck and stack it in the unit.

Terence B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHURGEORGE Y. 
Clasificación:
5.0

it is my preferred uhaul location Melva does a great job and has a very good team as well. Keep up the good work. Thanks again

KURTRICHARD R. 
Clasificación:
5.0

Friendly and great customer service

Dimetrice J. 
Clasificación:
5.0

Nothing. Continue to do great work. Happy New Year

VIRINIALATONYA M. 
Clasificación:
5.0

The truck was clean, ran well, without any problems. The male associate who welcomed me at the counter, Day, who normally works at the Port Royal store, was friendly, helpful, efficient without rushing the process, thorough in explaining the system and engaged in relaxed conversation. Thought I did not deal with the female counter associate , I overheard her solicitous customer service as well.

STEVE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
5.0

Economy

SIA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUELEARL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEARL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TSEHAY M. 
Clasificación:
5.0

I am a Veteran that uses U-Haul a lot locally, and I am wondering why I can not get a discount on the overall price, or the mileage. One way gets a discount for Military, why not locally?

Cliftone P. 
Clasificación:
4.0

I only have one complaint I put $15 in gas but was charged 17.10

Betty H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVENCLARENCE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMMADOMAR-AL F. 
Clasificación:
5.0

Everyone Made my experience great.

ERICNATHANIEL F. 
Clasificación:
5.0

The staff who assisted both when picking up and returning the Uhaul were fantastic! Efficient and friendly. However, the 15 foot Uhaul had transmission issues, so we were glad we were doing a local move.

JESSICAJOY S. 
Clasificación:
3.0

El cliente no dejó un comentario.

CLARKW J. 
Clasificación:
4.0

everything was good i rent trucks from you all the time. the lady was very friendly :)

ATANASSTOEV K. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMSALUB B. 
Clasificación:
5.0

Yesterday my service was amazing and the ladies that helped me went above and beyond making sure everything was great for me and that I had all documents. Thanks ladies I appreciate your service

Latoya F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SYEDZEESHAN HAID N. 
Clasificación:
5.0

The ladies tuat helped me were extremely helpful. It was the best customer service I've had at any rental facility let alone Uhaul.

Daniel S. 
Clasificación:
5.0

Perfect 👍🏼

JUAN R. 
Clasificación:
5.0

Your trucks should have cruise control

CARLOSRAMON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN H. 
Clasificación:
4.0

I had reservations for 20” truck and they called me twice the day before my pick up to confirm that I was coming the next day for 20” truck. When I arrived the next day in the morning for pick up they gave me 15” truck and i did not reserve. This made my day hard on hauling my things in my home to my new home

Jorge O. 
Clasificación:
5.0

Great service

LARRYFOLARIN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRVINFERNANDO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUANJOSE B. 
Clasificación:
5.0

I forgot to mention that the key did not work in the front passenger door. Other than that, fantastic service and customer interaction.

MARKDREW B. 
Clasificación:
2.0

Make sure the store associates know what people have reserved and not charge them for something they didn't reserve

RISHAWNLAMAR A. 
Clasificación:
4.0

El cliente no dejó un comentario.

DELSHAUNYVETTE J. 
Clasificación:
3.0

The employees were doing the best they could, but the computer systems went down and so I was sent away without a receipt. It is now the second day since I have left my uhaul and I haven't received a receipt verifying that I returned it.

RONALD K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Horacio D. 
Clasificación:
5.0

Just keep doing what you are doing.

JAMES H. 
Clasificación:
3.0

No issues.

SHERWINGODFREY T. 
Clasificación:
5.0

Quick and easy. Good job.

ARTHURGEORGE Y. 
Clasificación:
5.0

Efficient, professional, and courteous staff! Service was fast both at pickup and at drop-off.

DALE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
4.0

Ensure all lights on vehicle are working. Clean windshield, windows, and mirrors.

Ryan T. 
Clasificación:
5.0

Nothing, to improve

ROYGREG C. 
Clasificación:
5.0

El cliente no dejó un comentario.

UMER R. 
Clasificación:
5.0

Outstanding service throughout the process

AMOS M. 
Clasificación:
5.0

Great cargo van! Great power and gas mileage! Great price. "Ã-2ðŸ'"

JOSHUAA E H. 
Clasificación:
5.0

Ms Melva Hunt, U-Haul Moving Center General Manager did excellent job with my supplies and services. ¡Gracias!

DANIEL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEEDUARDO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

Good people

EMMANUELASASE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRYALPHONSO W. 
Clasificación:
5.0

The gentleman behind the counter was courteous and helped me get the truck within a few minutes.

Kareem D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIKBRYCE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABDULHAKIM H. 
Clasificación:
4.0

It takes too long to pick up my truck even though I had done everything online, I thought. No one show me to the truck. Even though she told me where to find it, if you are not familiar with the area the location she gave me did not help me to locate the truck. I walked all around the building before I finally found it. Other than that, all went well.

DUDLEYTHOMAS L. 
Clasificación:
4.0

El cliente no dejó un comentario.

SILVIOR S. 
Clasificación:
5.0

The service representative was very helpful and knowledgeable. Gracias

HARRYJEROD S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

IAN MICHAEL Q. 
Clasificación:
4.0

They weren't very friendly and were on their personal cell phones.

MATTHEWWILLIAM H. 
Clasificación:
1.0

Dont waste your time and money they will totally rip your off heartlessly

BRIANALEIGH L. 
Clasificación:
3.0

Sanitize the vehicle and bomb it for insects such as roaches .

Nyeesha W. 
Clasificación:
5.0

N/C

Trenesha R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL W. 
Clasificación:
3.0

I was charged for gas when I put gas back in the truck I put over 400 dollars in this truck and after returning to see they charged an additional 55 dollars on my credit card

Latoya F.  |  First Impressions 
Clasificación:
5.0

I don't normally write reviews but I had to because the women at this job were phenomenal. I'm going through a hard time right now and they didn't just make me feel like a customer but something more and put a smile on my face when I didn't feel like I had any reasons to smile. These women were a blessing to me! These are the type of employees you want to treat right and keep at the company. If the ladies happen to see this thank you so much for being so kind!

CHALINASHIANNE J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joya W.  |  Overall Experience 
Clasificación:
1.0

My reservation in North Carolina was scheduled @ 7am the pl wasn’t open I didn’t get to be dolly and when I got to va uhaul the young man was rude he has terrible service I had the worst experience ever

Lucretia S.  |  First Impressions 
Clasificación:
5.0

Very handy. First month free clinched the deal for me.

Muhammad Junaid A.  |  Overall Experience 
Clasificación:
5.0

Melva was an absolute dream to work with. She was so friendly and great at her job. Moving is stressful and tiring on its own and Melva was a shining star in the process.

Tasia B.  |  First Impressions 
Clasificación:
5.0

Very friendly staff, super helpful. Paperwork was smooth, no issues.

Muhammad Junaid A.  |  First Impressions 
Clasificación:
4.0

Everything was great wouldn’t change a thing

Parker M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine J.  |  First Impressions 
Clasificación:
5.0

Dana is great Customer service accuracy just all around very nice

Lisa B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Darlene M.  |  First Impressions 
Clasificación:
2.0

DELETE me from your records, I'm in Charlotte NC and have no connection with your company. Thanks.

LARRYANTHONY T.  |  First Impressions 
Clasificación:
4.0

The lights were out in the section of the facility where our storage locker is located. We had to move everything in using the light from our phones.

Mary D.  |  First Impressions 
Clasificación:
5.0

This was my first time doing this online. It was easy and when I got there that morning everything was all ready in and the whole process was very quick.

Connie C.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

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