Comentarios del cliente para U-Haul Moving & Storage of Potomac Mills

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Potomac Mills

Grado total:

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abby o. en

Grado:

It was okay. Great staff but the storage isn’t that great

Luis C. en

Grado:

I rented my truck for 8 miles, it was given to me with 7 miles left for usage, therefore I had to pay for extra miles.

RON H. en

Grado:

these guy are great they even call me went i accidently left my storage unsecure good job who whoooo

joyce W. en

Grado:

El cliente no dejó un comentario.

Jonathan O. en

Grado:

El cliente no dejó un comentario.

Henry V. en

Grado:

Note to ignore the the picture of the lock combination might be different from the actual combination given for lock

William H. en

Grado:

Wow - great experience! Wonderful support staff. Very clean and professional! The rental vehicle was perfect! Almost makes moving fun - almost...... Will Horner

Alonzo W. en

Grado:

El cliente no dejó un comentario.

NICOLE B. en

Grado:

El cliente no dejó un comentario.

Miguel N. en

Grado:

El cliente no dejó un comentario.

Alphadio W. en

Grado:

El cliente no dejó un comentario.

Corey H. en

Grado:

The customer service rep did not come out to go over the vehicle with me. He just gave me bad instructions on how to return the vehicle. He was rude and clearly wanted not to help.

cindy H. en

Grado:

El cliente no dejó un comentario.

Jamil N. en

Grado:

If not receiving insurance customers are given a deceptive option to inspect themselves the equipment for any visible damages etc. and when you return the vehicle U-Haul staff may deceptively point out some past damages making the customer responsible. In either case whether accepting insurance or not the staff and customer MUST inspect the vehicle/equipment together to be the witness for any damages. The U-Haul policy is not fair for customers. Actually is a deception and at some point may end up in a court for liability reasons.

Idrissa K. en

Grado:

great service

Melanie W. en

Grado:

When I arrived my trailer was not at the location because of a failed return. The service manager set his employee to get another one several miles away to make sure I had the trailer I had ordered. He also discounted my rental. Great customer service!!

Melvin W. en

Grado:

I was at the storage facility at the drop off location for 20 minutes total Checking in with the storage and unload my truck all was done in 20 minutes they were really Sufficient

Ebony S. en

Grado:

El cliente no dejó un comentario.

Santos P. en

Grado:

I think pricing should be more explained to customers. More information about mileage.

Irfan A. en

Grado:

El cliente no dejó un comentario.

David A. en

Grado:

Sal was amazing as was the assistant manager. I should not have had to visit this location. It was an hour drive from where I originally booked and they were going to charge me 250% of the rental cost to return to the original location where I booked the reservation

William G. en

Grado:

El cliente no dejó un comentario.

John R. en

Grado:

El cliente no dejó un comentario.

Eric A. en

Grado:

Costumer friend

Maxine T. en

Grado:

Put gas in trucks. Got truck with 1/8 tank of gas. Message on dash telling me I have 24 miles to empty. I am moving and do not want to get in the truck and already I am out of gas.

Zeeshan S. en

Grado:

Great service, easy quick and efficient.

Douglas M. en

Grado:

The customer service was good especially Peccy. But the gas was off From what was really in the truck and I guess theres nothing you could really do about the parking situation but I'm happy.

Chris V. en

Grado:

El cliente no dejó un comentario.

Daria M. en

Grado:

Great Quick Service! Excellent customer service! I enjoyed my experience very much !

KRIS Y. en

Grado:

El cliente no dejó un comentario.

LEONARD B. en

Grado:

El cliente no dejó un comentario.

Michael T. en

Grado:

Very nice

Calvin D. en

Grado:

Be honest. And post a return phone number so people without a phone app can contact uhaul without being on hold for over 1/2 hr

Karla B. en

Grado:

Should offer discounts

Hasiba W. en

Grado:

El cliente no dejó un comentario.

Francisco N. en

Grado:

El cliente no dejó un comentario.

Marilyn W. en

Grado:

Peggy handled our return; she made it a quick and easy transaction. Thank you!

jaime L. en

Grado:

* no one explained the after hour return new policy and/or how to do *had to downloaded new app because your app doesn’t work with iOS IPhone When I picked up the tow dolly I told the guy I was being back after hours he that’s and when I asked where to drop it off when I return it he said the guy outside will tell you and over the dolly I said ok ....guy outside loaded checked the lights and said ok your good and left ...I was never told about the new return policy or where to return it on the property...I’ve rented before at location closer to my home and never had a problem..:this was the first time dealing with your new policy

Gary L. en

Grado:

Great customer service!! The entire process was smooth and flawless.

COLLIN N. en

Grado:

El cliente no dejó un comentario.

William C. en

Grado:

You have a great team at Uhaul .

Connie C. en

Grado:

This was my first time doing this online. It was easy and when I got there that morning everything was all ready in and the whole process was very quick.

Brian J. en

Grado:

I would recommend extending hours. In addition, this is a high crime area and this facility should be fenced and gated. My U-Haul representative was very professional and polite.

mary v. en

Grado:

They are very nice people to work with.

Fermin G. en

Grado:

Peggy was awesome and made it all easy for me

Derick C. en

Grado:

Good service

Demetrius T. en

Grado:

Well what can I say the truck performed wonderfully Steph was professional courteous and helpful especially turning in the truck it was a breezeif we have any more movie needs we will be coming back

Eric M. en

Grado:

The storage is perfectly built to allow you to drive your truck/car over and loading is easily. The owner/manager is a very nice man to work with. Best storage in the area accessible wise.

Kenny M. en

Grado:

Our experience was Awesome, we had Bridget help us she made it quick and easy. She was extremely helpful and nice

MICHELLE S. en

Grado:

Only thing that that i didnt like about this location was it wasn’t big enough..to many uhaul trucls parked in such a little spot.have trucks blocking storage spots

Nana A. en

Grado:

Poor and unprofessional customer service from all employees at this uhaul location.

Randall H. en

Grado:

Good customer service.

FRANCIS B. en

Grado:

Great services

kelli o. en

Grado:

From initial phone call to checkout yesterday this facility has been a true asset to my life. Special mention to Peggy, & Mike, & the kind young gentleman who made rounds 5/27 & checked on me! 🙏🏻

Robert H. en

Grado:

Peggy and her team do a great job!

kelli o. en

Grado:

I cannot be more appreciative of Peggy Fuller. From initial phone call to move in she is the benchmark for superior customer interaction and service in very stressful circumstances all day everyday!

Matilia W. en

Grado:

Peggy and staff were great, The best UHAUL Store I’ve dealt with. Peggy helped my family arrang a difficult move. We couldn’t have done it without her. She’s the best! Thanks Peggy!

MARTHA M. en

Grado:

I am grateful to the people who protected my property for six years in the U-Haul storage facility at Potomac Mills. Manager Peggy Fuller has an excellent team who works hard to earn customer loyalty

Catherine A. en

Grado:

Owner Peggy & crew are fantastic. Peggy goes out of her way to accommodate & has been such a help over the 2 years & many trailer loads it took for me to relocate, in addition' to storage. Many Thanks

Montgomery G. en

Grado:

Staff is great and facility is really convenient.

Kevin G. en

Grado:

Peggy was great to work with and so helpful. Will definitely use this place again!

Patrick T. en

Grado:

Good customer services

lawrence b. en

Grado:

Peggie Fuller is a awesome manager! You can see how much she loves helping others, when we should be helping her! I enjoy coming up there to pay my rent just to visit with her.

Brandon M. en

Grado:

Great experience

Janet C. en

Grado:

The customer service was great

john s. en

Grado:

None

Aracelly A. en

Grado:

N/A

Frances B. en

Grado:

Peggy was wonderful.

Osei D. en

Grado:

In fact U haul in Potomac mills are awesome . The staffs are very very friendly and are always well prepared to assist their customers . I have no doubt why the place is always crowded. Good job .

Iosif G. en

Grado:

Thank you, love this location and the staff. The owners are great

Evelyn B. en

Grado:

What a pleasant experience even though moving is a royal pain, everyone at the Uhaul office was extremely nice, thanks Peggy for being Supper Nice and making the moving experience less painfull....:)