Customer Reviews for U-Haul Moving & Storage of Potomac Mills

14,085 reviews

14523 Telegraph Rd   Woodbridge, VA 22192
(@ Gideon)

(703) 490-1444

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(703) 490-1444

14523 Telegraph Rd
Woodbridge, VA 22192
(@ Gideon)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Johana A. 
Rating:
5.0

Everything was great, the staff was friendly and my service was quick

kennard A. 
Rating:
3.0

Customer did not leave a comment.

Katherine L. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYARTHUR P. 
Rating:
5.0

Customer did not leave a comment.

ELIOT TOBIAS F. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
4.0

Customer did not leave a comment.

Rachel R. 
Rating:
5.0

Always have a great experience with Simone, Shae, Destiny, and now Melva. They are always professional and very personable.

Richard S. 
Rating:
2.0

I wanted a three seat in the front but when I got to the truck it was a two seater.

FARAZ K. 
Rating:
1.0

Make sure to take everything with you. If the employees find anything left behind they like they will keep it.

HENRYOSIRIS V. 
Rating:
5.0

Brandon was very helpful, and friendly. He made my return effortless.

ANTHONY M. 
Rating:
1.0

They charge me an extra $40 claiming I return it late and an extra charge for gas claiming that I don't feel out gas on the truck which I proved documents to a customer service rep. Worse experience ever.

MDIBRAHIM K. 
Rating:
5.0

I don't normally write reviews but I had to because the women at this job were phenomenal. I'm going through a hard time right now and they didn't just make me feel like a customer but something more and put a smile on my face when I didn't feel like I had any reasons to smile. These women were a blessing to me! These are the type of employees you want to treat right and keep at the company. If the ladies happen to see this thank you so much for being so kind!

CHALINASHIANNE J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHARON M. 
Rating:
5.0

Customer service was excellent and pleasant. I will recommend and I will rent again!

CAMERONGLENN T. 
Rating:
3.0

It was ok. Agents did not go out of the way to bring you the truck. I found it in the middle of several others and then had to wait forever to get help to move the other trucks. They the fuel tank said 1/4 a tank, but the low fuel light turned on as soon as I got it. . which was a bit frustrating.

AIMEELYNNE H. 
Rating:
5.0

Customer did not leave a comment.

Dan D. 
Rating:
5.0

Customer did not leave a comment.

Joya W.  |  Overall Experience 
Rating:
4.0

After hours return could be made simpler.

RICHARDFRANKLIN R. 
Rating:
1.0

They have charged me more money for supposedly not taking the truck with the gasoline that it was. but when it was collected in Michigan they gave it to me with a low level of gasoline and that same level was the one with which I delivered it. I don't think it's fair that they have charged me extra money

Marielena H. 
Rating:
5.0

Customer did not leave a comment.

abdul kader O. 
Rating:
5.0

Customer did not leave a comment.

ROBERTLEE P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

KRISTINLEIGH M. 
Rating:
5.0

Thank you so much

EYUTOLASSA H. 
Rating:
5.0

Customer did not leave a comment.

Christa K. 
Rating:
5.0

I was very impressed with the overall procedures to pick up the truck both online and the after hours. It was expedient, user friendly and well coordinated.

CARLOS B. 
Rating:
5.0

Customer did not leave a comment.

PAIGEKRISTYN R. 
Rating:
5.0

All was great staff pleasant service excellent

DAVIDKARL M. 
Rating:
4.0

Please make a dedicated counter for customers who have made reservations . We made a reservation to expedite the process and still ended up in the same line with customers returning vehicles and Requesting vehicles. What's the point of reserving a vehicle if it does nothing to expedite wait times? Thanks

MICHAELANTHONY N. 
Rating:
1.0

I was given an old track that the engine make some unusual sound. The truck had ¼ of the fuel tank filled. I bought more than 10.5 gallons of fuel drove 58 miles only about 85-90 percent of it Highway miles and return it with at least 5/16-3/8 gas in the tank, but I was falsely charged 58.50 for service and gas for returning the truck 1/8 tank full. The saddest part of it was waste of my time and to get my money back and to realize that the manager was not even surprise it happed as if it was done deliberately and then ok now you're aware we will refund your money. Very disappointing experience to say the least.

SISAY Y. 
Rating:
5.0

Customer did not leave a comment.

TED S. 
Rating:
5.0

Rare high level of friendliness both at pick up and drop off by two separate employees. The two different ladies that helped me were very sweet and it made my day.

Jason F. 
Rating:
5.0

i've used Uhaul services from this location about 4 or 5 times this year and every time is also excellent service

angela C. 
Rating:
5.0

Customer did not leave a comment.

Jeremy K. 
Rating:
1.0

Tried to charge me for fuel that i had put in myself. after arguing with them on the phone, they went and check the truck again and finally reimbursed me. Jo spencer was completely out of line.

BOBBYWAYNE L. 
Rating:
5.0

Customer did not leave a comment.

CARLOSMANUEL S. 
Rating:
2.0

I will never understand how this location can offer service that gets worse the more you use them. Last time we moved, we used this location and was given a truck that had not been cleaned. This time, even though I had an email from Uhaul, stating that my reservation was for Woodbridge, my rep told me my pick up location was for Lorton. There was no reason given about as to why this happened. The rep made it seem like it was an error on my behalf. The rep even tried to show me the computer because "I was showing her my screen." As time went on and back and forth with the rep, the person next to her offered us a cargo van, which is what we reserved and were told that we couldn't get because the location "didn't have anymore" by the previous rep. They were able to get us into a small truck, which was fine but still, this is sadly, now the level of service I expect at this location. Which is really sad. I've had A LOT of issues with Uhaul and I think this might be the last time you all inconvenience me while moving. Moving is already stressful enough, I don't need reps who are on some freaking power trip to make it more stressful. I would love to speak to someone about this experience and the experience before.

NICHOLASALEXANDE R. 
Rating:
4.0

The teller was very helpful and friendly she went out her way to help me when she didn't have to. She was awesome 🥰

GERVANTIMOTHY H. 
Rating:
5.0

Friendly service with reasonable price

MICHAELLEE H. 
Rating:
4.0

Service, staff & attention we're great. Trailer smelled like phosphate fertilizer and was charged over the quoted amount from central booking ($250+ instead of $170 quoted for 4 day one-way with 5x8 cargo trailer). On balance experience above average for u-haul. But unfortunate quotes don't have the integrity a user would hope for.

GREGSCOTT W. 
Rating:
3.0

MAKE SURE YOUR METER MATCH THE RIGHT AMOUNT ON THE CONTRACT YOU GIVE TO CUSTOMERS, I HAD TROUBLE DOING SELF CHECK OUT.

TERESAMARIA B. 
Rating:
5.0

Really nice staff, super easy to rent. Thank you!

SHERYLANN A. 
Rating:
5.0

Customer did not leave a comment.

ANTIONETTEDENISE J. 
Rating:
5.0

Timely, friendly and very professional. I always use this location and would highly recommend to anyone.

GWENDOLYNNADEAN B. 
Rating:
3.0

Have the representatives being the truck to you rther than try to find it

anthony H. 
Rating:
5.0

Customer did not leave a comment.

Darrell H. 
Rating:
5.0

Customer did not leave a comment.

EVELYNESTARRE C. 
Rating:
5.0

Customer did not leave a comment.

abdul kader O. 
Rating:
4.0

Customer did not leave a comment.

Yery C. 
Rating:
5.0

Make sure that the vehicles are cleaned before we arrive

BRYANKEITH W. 
Rating:
5.0

Customer did not leave a comment.

MICHAELL M. 
Rating:
5.0

I would like for U-Haul to look out for the Military community. Most company's give discounts for the Military, but U-Haul do not. The only thing you do is one-way. What about the local moves? I am asking for 69 cents a mile for local moves?

CLIFTONE P. 
Rating:
4.0

I can recommend this location solely on the manager. She is very professional and goes out of her way to make the experience pleasant and efficient as well. Thank you Melva Ray.

KURTRICHARD R. 
Rating:
5.0

Customer did not leave a comment.

PATRICK J. 
Rating:
5.0

Put Demetria Bryant into management. She is awesome under pressure and working with customers.

KENNETHCARROLL K. 
Rating:
1.0

Super bad services Too much time waiting on the line while the Dimitri lady laughing on the phone, 3 other persons walking around and not one take in care to the customers in line. Until I requested the manager. In my opinion there was not good customer services.

FLORIDELY C. 
Rating:
5.0

Customer did not leave a comment.

Henry S. 
Rating:
5.0

Customer did not leave a comment.

Andrenia H. 
Rating:
4.0

Customer did not leave a comment.

Johnny J. 
Rating:
5.0

Everything is great.

EDMUNDLAMOND D. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Some of the reps are lazy. Don't want to get up and come assist you in checking the truck keys are handed over and you are on your own. Ine of them cursed me out when I was returning the tr k at night. She driving the wrong way in the front, parked and walk out of her personal vehicle. I blew my horn once after waiting for some minutes. She then came back and cursed me out and fled off

IBRAHIM K. 
Rating:
4.0

Nice

ALBERT B. 
Rating:
3.0

Customer did not leave a comment.

Donna K. 
Rating:
4.0

N/A

MELVINLEON C. 
Rating:
5.0

The staff was friendly and very helpful. I wish I had a need for another truck, just so I could have that level of customer service again. Bravo!

Bruce F. 
Rating:
5.0

Customer did not leave a comment.

EDWINROLANDO V. 
Rating:
5.0

Customer did not leave a comment.

Glenda C. 
Rating:
5.0

Thank you for being so professional and kind. Since I've been in Woodbridge whenever I've needed a UHaul I've come to this location. Always a pleasure. Keep up the good work!

THERESALAVON S. 
Rating:
5.0

Customer did not leave a comment.

BRIANNAJEANETTE P. 
Rating:
4.0

Customer did not leave a comment.

Enisha C. 
Rating:
3.0

Customer service and sense of urgency

MARIAJOSEPHINE C. 
Rating:
3.0

Customer did not leave a comment.

Diana C. 
Rating:
5.0

Jesus

MELISSAANN H. 
Rating:
2.0

Mo a good customer service at first when I was picking up the truck the associate was very disrespectful . I waited until she finished her conversation with the other associate. Plus when I received the truck at first showed full tank of gas as soonest I drive of the lot , wasn't full tank . All of this doesn't matter, but to be disrespected, not a good business..from now I will look for other options. Thank you .

MOHAMMADFARID A. 
Rating:
4.0

Customer did not leave a comment.

VICTOR S. 
Rating:
5.0

This location actually has a GM that cares about her customers. Not only did she walk around the store to show me the products I was looking for she did it while wearing a walking boot. A woman like the GM you have a Woodbridge is a true inspiration to others.

MICHAELBRANDON F. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDERR P. 
Rating:
5.0

Customer did not leave a comment.

EDWARDALAN P. 
Rating:
5.0

Very helpful and kind.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Ricardo F. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
1.0

The app was abysmal. I even tried to change my time reservation through the mobile site, only to get an "error processing your request". Same with "chat now" button, it didn't work on my phone, mobile browser, nor my laptop browser. I called the first time, after 15+ min wait time to get through, rep tried to "transfer" my call to service dept bc he had issues accessing my reservation (bc system was slow)- only to be transferred to a line that wasn't in service and being discounted. Called again, waited another 6 min, received help. While the rep, Doug, was extremely helpful, he even admitted that it online system being delayed on his end. He was very apologetic but it wasn't his fault and I'm grateful for his help. Finally, going to pick up vehicle, using the "24/7" app was useless, since I was told i had to come inside to sign contract. The rental truck smelled like cigarette smoke, the tank half full. I couldn't upload the picture to check in (or out when returning). Since the app didn't work, when i tried to drop off the vehicle, i had to wait an additional 30 min to get assistance since you only had one person helping others. Also, i made the mistake of leaving my transponder (for tolls) in the truck, i called at 540pm ET (local uhaul store I went to) closes at 7pm ET, to what I thought was the "local" number based on website, however the wait time to finally speak to someone was 27 min to get through. Your representatives at the local location and on the phone were great and helpful. I have no issues with them. However, your service, via app, website, and the longevity it took to connect to a live person was such an atrocious experience that I'm hesitant to ever use your service again.

Anna E. 
Rating:
5.0

Joe was amazing. She was very helpful and her customer service was 5 star.

LEAHMARIE H. 
Rating:
1.0

It's way too small! It's extremely difficult to get in and out of this location

DOMINIQUE W. 
Rating:
5.0

It's the kind of thing that I would love to have business

LEWISWILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

STEPHENTHOMAS S. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN H. 
Rating:
5.0

Customer did not leave a comment.

STEPHENDENNIS S. 
Rating:
5.0

Great experience. Jo at front desk very knowledgeable and helpful, with a pleasant customer service focus.

MARYANNE D. 
Rating:
5.0

Customer did not leave a comment.

RUFUSEDMOND JR W. 
Rating:
5.0

Customer did not leave a comment.

Abdul S. 
Rating:
1.0

Customer did not leave a comment.

Timothy J. 
Rating:
1.0

Charged me for a dolly that wasn't rented.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

SERGIOJOSE A. 
Rating:
1.0

My reservation in North Carolina was scheduled @ 7am the pl wasn’t open I didn’t get to be dolly and when I got to va uhaul the young man was rude he has terrible service I had the worst experience ever

Lucretia S.  |  First Impressions 
Rating:
1.0

Stop allowing people to schedule a reservation and waiting until their moving day to tell them they can't rent a truck and to call a 1800 # to be told they have a balance when they did NOT and the reason for a flag is because of an error in YOUR SYSTEM. I was told I owed a balance for not returning a vehicle with the proper amount of gas when there was NO gas in the truck to begin with and we sent photographic proof showing this, Still we had to be inconvenienced once more a month later because someone failed to do their job in correcting this error. This has inconvenienced me twice. I will not be using uhal ever again if I can help it. And trust my family is so displeased with uhal inconveniencing me and them that they vow not to use you.

Marciano N. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYJACOB S. 
Rating:
5.0

Very handy. First month free clinched the deal for me.

Muhammad Junaid A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOEL O. 
Rating:
1.0

The check-in process was insane. Why force the customer to walk across the lot to “find the car” just to come back to the office to get the keys? The location was also not great. It was unclear who was an employee or customer as employees were socializing entirely casually. There was no places to “legally” park the van when returning.

Zhen X. 
Rating:
5.0

My trailer leaked and some of my items got wet.

RAYHYMAN S. 
Rating:
5.0

Customer did not leave a comment.

JOSEDAVID G. 
Rating:
5.0

Melva was an absolute dream to work with. She was so friendly and great at her job. Moving is stressful and tiring on its own and Melva was a shining star in the process.

Tasia B.  |  First Impressions 
Rating:
5.0

Very friendly staff, super helpful. Paperwork was smooth, no issues.

Muhammad Junaid A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCIS F.  |  Overall Experience 
Rating:
4.0

Everything was great wouldn’t change a thing

Parker M.  |  First Impressions 
Rating:
5.0

Thanks!!!

SONJA NICOLE J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eunice G.  |  Overall Experience 
Rating:
5.0

Beyond exellent service in the store. All employees are courteous

PAULY-YOUNGAIRLE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCES A B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ginny P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine J.  |  First Impressions 
Rating:
5.0

Dana is great Customer service accuracy just all around very nice

Lisa B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CATHY R.  |  First Impressions 
Rating:
5.0

Dana, the UHaul Storage manager that called me, was extremely helpful and accommodating to my particular situation and got me checked in early so I could unload as soon as I arrived.

David C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Darlene M.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jarin e.  |  First Impressions 
Rating:
2.0

DELETE me from your records, I'm in Charlotte NC and have no connection with your company. Thanks.

LARRYANTHONY T.  |  First Impressions 
Rating:
4.0

The lights were out in the section of the facility where our storage locker is located. We had to move everything in using the light from our phones.

Mary D.  |  First Impressions 
Rating:
5.0

This was my first time doing this online. It was easy and when I got there that morning everything was all ready in and the whole process was very quick.

Connie C.  |  First Impressions 
No reviews have been submitted for this location.

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