Comentarios del cliente para U-Haul Moving & Storage of Potomac Mills

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Potomac Mills

Grado total:

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Erik J. en

Grado:

El cliente no dejó un comentario.

Michelle P. en

Grado:

Peggy is very kind, knowledgeable and accommodating. Drop off was very quick and easy.

Scott J. en

Grado:

Speedy check in and out

Merlenda H. en

Grado:

El cliente no dejó un comentario.

Kevin T. en

Grado:

No improvements needed. Excellent customer service. Peggy Fuller, the general manager, is amazing with her staff. I would highly recommend this location to anyone who needs a truck or storage needs. sometimes the line is long but that is because it is such a great location to get equipment from. They definitely no good customer service

Erin Z. en

Grado:

While the uhaul employees were excellent, the one negative comment I have regarding the location that I found irritating. There are laborers that loiter around the parking lot that, as soon as you pull in, come over and ask repeatedly if you need help moving. It's annoying as hell! Pardon my french. Thanks

KARSHI S. en

Grado:

El cliente no dejó un comentario.

Marissa N. en

Grado:

Prices are steep for a 2 hour rental.

tanya M. en

Grado:

Nothing, the experience was great! The staff was great!

MIKE R. en

Grado:

Everyone and everything was perfect!

Leon R. en

Grado:

El cliente no dejó un comentario.

James W. en

Grado:

El cliente no dejó un comentario.

Gene F. en

Grado:

El cliente no dejó un comentario.

Thomas G. en

Grado:

El cliente no dejó un comentario.

Richard C. en

Grado:

The employees were very friendly and extremely helpful. Thank you for making my stressful move easier.

Thomas T. en

Grado:

Nothing

Josue S. en

Grado:

El cliente no dejó un comentario.

ARTHUR R. en

Grado:

El cliente no dejó un comentario.

Andre T. en

Grado:

El cliente no dejó un comentario.

Kenneth J. en

Grado:

We were bombarded by the men who rushed our vehicles numerous times that stalk the location for side work. I felt VERY unsafe there and it looked so unprofessional. There was nowhere to park the truck, so we had to just leave it sitting out front.

Mohammed J. en

Grado:

El cliente no dejó un comentario.

Gladys T. en

Grado:

So impressed with the customer service! very prompt and courteous! their advertisement really backs what they said " it makes moving easy"

Kenneth C. en

Grado:

El cliente no dejó un comentario.

Leo W. en

Grado:

Great customer service!

Calvin R. en

Grado:

El cliente no dejó un comentario.

Monah C. en

Grado:

El cliente no dejó un comentario.

Samuel O. en

Grado:

Everything was great

Louis G. en

Grado:

Stop claiming your vans/trucks are $19.95 when there are so many add-ons and hidden fees! Be up front about pricing. The final price came to around $45, plus the $5.00 of gas I had to purchase or else be charged with a $35 fee, even though I only drove the thing about 12 miles. Just completely unprofessional and deceptive. This kind of thing gets companies sued or investigated by the government.

Thomas T. en

Grado:

Great Job

Torrin S. en

Grado:

El cliente no dejó un comentario.

Debbie E. en

Grado:

El cliente no dejó un comentario.

Michael Z. en

Grado:

Everything was very smooth and efficient. And folks were all friendly and concerned and helpful.

Robert S. en

Grado:

El cliente no dejó un comentario.

VICTORIA D. en

Grado:

El cliente no dejó un comentario.

Gary H. en

Grado:

Equipment reserved was not available & sub was not loaded Employes just milling around and just looking at me for several minutes.

Laura S. en

Grado:

Customer support is amazing. Tim was able to communicate and provide excellent service.

Arvesta R. en

Grado:

El cliente no dejó un comentario.

MARCUS M. en

Grado:

El cliente no dejó un comentario.

Mauricio G. en

Grado:

The people was great!!!

Ieisha S. en

Grado:

El cliente no dejó un comentario.

Young K. en

Grado:

El cliente no dejó un comentario.

Marjorie B. en

Grado:

El cliente no dejó un comentario.

Kent S. en

Grado:

El cliente no dejó un comentario.

Debera L. en

Grado:

El cliente no dejó un comentario.

Carlton C. en

Grado:

Very good service

Joseph B. en

Grado:

El cliente no dejó un comentario.

Myron C. en

Grado:

El cliente no dejó un comentario.

Rodrekia J. en

Grado:

El cliente no dejó un comentario.

Carl-Martin R. en

Grado:

Representative who helped me was great!

Garry H. en

Grado:

El cliente no dejó un comentario.

Charlie W. en

Grado:

Truck was dirty needs frontend work

Andrew W. en

Grado:

El cliente no dejó un comentario.

Daniel H. en

Grado:

El cliente no dejó un comentario.

Debbie S. en

Grado:

El cliente no dejó un comentario.

Orlandina G. en

Grado:

El cliente no dejó un comentario.

REMBER B. en

Grado:

El cliente no dejó un comentario.

CAROL K. en

Grado:

Not a thing! Service was SUPERB!

Charlotte J. en

Grado:

Overall great experience. Rented the 10' truck. Recommend informing clients who rent these trucks that ignition is a bit tricky when trying to start and key needs to be removed slowly while turning to work. Facility could use additional parking if possible. Highly recommend a drop box for keys when returning vehicles. There was a long line of clients in the ofc when I returned the truck and when a rep asked me if I was returning, several in line said they were returning as well. Rep said we only needed to drop off the keys because emails and credit cards are on file. A drop box would be super convenient for clients.

Frederick J R. en

Grado:

El cliente no dejó un comentario.

Kent S. en

Grado:

El cliente no dejó un comentario.

Oscar H. en

Grado:

They gave me a dirty truck, I told them about it, and they said they won’t charge me for cleaning it, when I return it, but they did. I have to file a claim, finally they returned the amount charged, and also I was supposed to return it, following day at 9:00 am. But I end up returning it the night before, and they charged me an extra fee, because they said I didn’t do mobile check out. And they didn’t want to return that charge.

Tracy P. en

Grado:

The two young men who hooked up the trailer to my car were rude and condescending. They assured me that the trailer was clean and my furniture pads were inside. The trailer was filthy with no pads. I would figure out who they are and fire them. They young man who checked me in when I returned the trailer was friendly, polite and knowledgeable. What an asset he is to your company.

eric T. en

Grado:

El cliente no dejó un comentario.

Marlon G. en

Grado:

explain more about the extra surcharges and verify well how they deliver the equipment

Reynaldo L. en

Grado:

We rented for only a couple of hours and we were charged for 24 hrs.

Natashya J. en

Grado:

Thank you so much for helping clear up confusion of rental.

Jay C. en

Grado:

The associate gave me a random return location. When I advised that I would be returning it to a different location, one very close with my storage unit where the owner is very personable and conducts great business, the associate assured me that it would not be a problem as long as it was within 20 miles. When I got there to return the trailer, it was a Sunday and the business was closed. I was unable to return the trailer anywhere else but the address that the associate gave me. Not a huge deal but definitely an inconvenience I tried to be proactive about.

Gerald S. en

Grado:

El cliente no dejó un comentario.

Leroy H. en

Grado:

El cliente no dejó un comentario.

RONNIE H. en

Grado:

na

Brenda G. en

Grado:

I placed my reservation on-line, which was to make check-in quicker. Basically, I had to reverify all the information your website asked for initially. So, it didn’t save anytime at checkin.

Paula M. en

Grado:

El cliente no dejó un comentario.

deborah B. en

Grado:

El cliente no dejó un comentario.

Marion H. en

Grado:

Have more people to help with check in.

Franklin D. en

Grado:

El cliente no dejó un comentario.

Margretta M. en

Grado:

El cliente no dejó un comentario.

Lakesha W. en

Grado:

El cliente no dejó un comentario.

Efrain L. en

Grado:

Excellent

Abu O. en

Grado:

El cliente no dejó un comentario.

carlton C. en

Grado:

All is Good.

EDUARDO R. en

Grado:

Just do what you are doing

Thomas G. en

Grado:

El cliente no dejó un comentario.

D'Angelo L. en

Grado:

El cliente no dejó un comentario.

Juamada P. en

Grado:

Very friendly and helpful great service.

ewelina W. en

Grado:

The lady at the counter with the glasses and short brown hair is knowledgeable and super accommodating. Will be back to rent another trailer definitely.

Gladys T. en

Grado:

Same as the location of pick up "You guys are doing great! it was very easy for me to move my son out of collage, the associate that help me, was very polite and helpful. thank you vey much!"

Quentin P. en

Grado:

nothing

Khanh N. en

Grado:

El cliente no dejó un comentario.

Lucetta F. en

Grado:

El cliente no dejó un comentario.

Daniel M. en

Grado:

El cliente no dejó un comentario.

kevin F. en

Grado:

The service was amazing thank you

Oye A. en

Grado:

I think you guys are doing a great job thanks to you all

Heather E. en

Grado:

Peggy is very polite and has great customer service

Keleigh P. en

Grado:

I was charged for gas that was not needed. I put gas in before I returned it yet I was charged almost $8 for 2 gallons of gas.

Jacqueline A. en

Grado:

El cliente no dejó un comentario.

Juan M. en

Grado:

El cliente no dejó un comentario.

Idrissa K. en

Grado:

Great location.

Richard D. en

Grado:

The staff was very helpful and friendly.

Ariselda B. en

Grado:

El cliente no dejó un comentario.

Marilyn S. en

Grado:

The 24/7 was a nightmare for me to utilize, however the staff helped me out so much through the entire time to make it go smoothly! Everyone was professional, helpful, and didn’t come off like they didn’t want to be there/annoyed by me not being able to get it done myself! I highly recommend this location. I’ve used them twice and both times were wonderful ! However I didn’t like the 24/7 doesn’t work with a prepaid type card (cash app) and the verification process took longer than anticipated, and lastly I kept putting my phone number in and it kept saying it was in use already without letting me bypass into my original uhaul account. I rather just go in store and have them help me like the first time! In store was so much easier!

Franklin H. en

Grado:

If was crazy they charge for cleaning im take pictures when im pick up the van of was duty and the mile is more the that mile they told me

jose A. en

Grado:

Que los trabajadores sean mas amables esta una senora americana bien enojada gracias

abby o. en

Grado:

It was okay. Great staff but the storage isn’t that great

RON H. en

Grado:

these guy are great they even call me went i accidently left my storage unsecure good job who whoooo

William C. en

Grado:

You have a great team at Uhaul .

Connie C. en

Grado:

This was my first time doing this online. It was easy and when I got there that morning everything was all ready in and the whole process was very quick.

Brian J. en

Grado:

I would recommend extending hours. In addition, this is a high crime area and this facility should be fenced and gated. My U-Haul representative was very professional and polite.

mary v. en

Grado:

They are very nice people to work with.

Fermin G. en

Grado:

Peggy was awesome and made it all easy for me

Derick C. en

Grado:

Good service

Demetrius T. en

Grado:

Well what can I say the truck performed wonderfully Steph was professional courteous and helpful especially turning in the truck it was a breezeif we have any more movie needs we will be coming back

Eric M. en

Grado:

The storage is perfectly built to allow you to drive your truck/car over and loading is easily. The owner/manager is a very nice man to work with. Best storage in the area accessible wise.

Kenny M. en

Grado:

Our experience was Awesome, we had Bridget help us she made it quick and easy. She was extremely helpful and nice

MICHELLE S. en

Grado:

Only thing that that i didnt like about this location was it wasn’t big enough..to many uhaul trucls parked in such a little spot.have trucks blocking storage spots

Nana A. en

Grado:

Poor and unprofessional customer service from all employees at this uhaul location.

Randall H. en

Grado:

Good customer service.

FRANCIS B. en

Grado:

Great services

kelli o. en

Grado:

From initial phone call to checkout yesterday this facility has been a true asset to my life. Special mention to Peggy, & Mike, & the kind young gentleman who made rounds 5/27 & checked on me! 🙏🏻

Robert H. en

Grado:

Peggy and her team do a great job!

kelli o. en

Grado:

I cannot be more appreciative of Peggy Fuller. From initial phone call to move in she is the benchmark for superior customer interaction and service in very stressful circumstances all day everyday!

Matilia W. en

Grado:

Peggy and staff were great, The best UHAUL Store I’ve dealt with. Peggy helped my family arrang a difficult move. We couldn’t have done it without her. She’s the best! Thanks Peggy!

MARTHA M. en

Grado:

I am grateful to the people who protected my property for six years in the U-Haul storage facility at Potomac Mills. Manager Peggy Fuller has an excellent team who works hard to earn customer loyalty

Catherine A. en

Grado:

Owner Peggy & crew are fantastic. Peggy goes out of her way to accommodate & has been such a help over the 2 years & many trailer loads it took for me to relocate, in addition' to storage. Many Thanks

Montgomery G. en

Grado:

Staff is great and facility is really convenient.

Kevin G. en

Grado:

Peggy was great to work with and so helpful. Will definitely use this place again!

Patrick T. en

Grado:

Good customer services

lawrence b. en

Grado:

Peggie Fuller is a awesome manager! You can see how much she loves helping others, when we should be helping her! I enjoy coming up there to pay my rent just to visit with her.

Brandon M. en

Grado:

Great experience

Janet C. en

Grado:

The customer service was great

john s. en

Grado:

None

Aracelly A. en

Grado:

N/A

Frances B. en

Grado:

Peggy was wonderful.

Osei D. en

Grado:

In fact U haul in Potomac mills are awesome . The staffs are very very friendly and are always well prepared to assist their customers . I have no doubt why the place is always crowded. Good job .

Iosif G. en

Grado:

Thank you, love this location and the staff. The owners are great

Evelyn B. en

Grado:

What a pleasant experience even though moving is a royal pain, everyone at the Uhaul office was extremely nice, thanks Peggy for being Supper Nice and making the moving experience less painfull....:)