First off, the app for reservation tries to upsell you too hard. The worst though, I paid "daily" rate(24 hours). I was asked for estimated time i might have truck back. I got back 20 minutes later than that, having truck a total of 6 hours. Was charged for 2 day rental. U-haul tries to sneak in extra in fees any way they can. Last time for me!
Michael D.Customer Reviews for U-Haul Moving & Storage of Portsmouth
Testimonials From Recent Customers
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Everything was perfect. Jimmy was excellent, very helpful on a busy Sunday, and went over and beyond to get my rental and car carrier taken care of. He is a kind, knowledgeable employee who is priceless to your establishment!! Thanks so much for everything.
Margaret R.Got fantastic help with my truck rental, and earlier with repair of my trailer wiring. Great staff, friendly and efficient.
thomas B.Professional courteous service.
Peter J.Need to have website fixed. Self check in is a disaster wherever we go. Causing frustration on all. Thanks.
Jereme P.When i returned the trailer, the attendant noticed a plastic piece hanging from beneath my car and scraping the road. He got down beneath the side of the car and zip-tied it in place so that I could drive safely. How's that for amazing service?!!!!
John E.Staff was as nice as can be, they knew I had a long trip and gave me a brand new truck for my journey.
MICHAEL M.Nothing your staff was very helpful and nice
Brendan K.Great service. Easy, fast and efficient! Nicely done.
Daniel F.The General Manager is top-notch. Amazing customer service.
Christopher M.Nada
Barry R.Made things easy, nice guys
David D.Jack was professional, personable, and very helpful. Much appreciated!
Katherine B.These guys work hard and listen to their customers needs to make the pain of moving a bit easier. Definitely an example for the rest of the uhaul company to follow.
Ian G.Excellent transaction
Larry V.Have a bell at the front desk so the employees know you are there
Kathy B.Nancy Helped me choose the correct trailer and then helped me hitch it up. She was still working when I returned. Great representative of your company and hard worker- she made my experience so easy. Thank You Nancy in Portsmouth !
JAMES G.Helpful and friendly staff! Thank you.
Diane L.My reservation was for 10:00 AM, however, I called and delayed a bit. It was 10:46 when I picked up the vehicle and the paperwork was final, yet, my return was set for 48 hours from 10:00. I would expect the return time would be set for 48 hours from when I picked up the equipment.
Jeffrey G.This is my favorite location. No improvements needed.
BRIAN L.Very professional service providing quality equipment
William P.When I showed up for my 20ft van, that I had reserved a month earlier and confirmed a week before and then again the day before, I was told that it would not be ready until 4:00pm which was unacceptable. Jimmy, went above and beyond to help me out with this problem. Whether than telling me that I was shit out of luck, he took the time to talk to me about my move and what my needs were. With clarified information, he was able to work out a solution that worked for me and your business. I walked away with the van I needed and feeling satisfied with the customer care that Jimmy gave me. I have had mediocre experiences with various Uhauls around the country over the years and various moves, I have never had someone treat me any better than any telecom customer service would provide, which is to say it was lacking. Jimmy breaks that stereotype in my mind, and provided that small town mom and pop kinda service that we all need, especially in stressful times like moves. If more people in this world took the extra 5 min to hear what peoples problems and concerns were like jimmy did, we may have a little less struggle in this life. Great work Jimmy.
Ian G.I'd recommend the gas tanks being filled in between rentals to avoid confusion on how much gas to put in. We followed the guide on the estimation sheet and it was not enough.
samantha J.Everything was ready, clean & crew was professional & helpful. Would definitely recommend!
linda L.The entire team was amazing! I love this place!!!
MARISSA V.👍👍👍
Patrick C.Your employees at the Spit Brook location are the best! They were terrific with me especially during a lousy time of my life and helped me in most decisions that I had to make. They were the ones who suggested Portsmouth location and picking up the truck there. The truck was great and it wasn't as scary as I thought it might be.
sharon B.Nada
Candace O.Nothing needs to be changed! Jimmy Nancy and Alex are the best. I have never been made more welcome and treated with such respect and professionalism at any U-Haul location ever. These employees are the best. Thank you for such great service.
peter M.Attendant, Jim was very friendly, professional and knowledgeable.
Earl D.Excellent service yesterday from the moment we picked up the truck in Portsmouth NH and dropped it off in Dover. Customer service was excellent and friendly and quick to process the paperwork: truck was in great condition and easy to drive; and return was seamless. Thank you Uhaul!!!
Lynn B.Great experience, very friendly team. Will definitely use this location again when needed.
Christopher J.Staff was great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Brian M.Staff are very friendly and service oriented. Gracias
michael S.👍👍👍
Patrick C.I rented a car trailer from this location and they were great, I backed up my truck and the guy that was working with me came out checked the trailer and then even hooked it up for me. I'll be using uhaul for my car hauling needs.
Ian M.Great service. When I returned the truck near midnight the "cage' that holds hand trucks etc was open and unlocked. It seemed strange to me so I pushed the gate closed but did not want to lock it without authorization.
Lawrence V.Enjoy working with the friendly team at Portsmouth U-Haul.
Jereme P.The young man who I delt with was the most professional and knowledgeable person I've seen if he's not the manager he should be. Don't loose him
FRED M.Great people! Warm, friendly customer service. Highly recommend!
Mark D.I like the accessibility, price and helpfulness of the people who work at this location. It's my second time here and I recommend to anyone who asks!
Mary Kate S.Thankfully I was able to drop the vehicle off to a human and didn't have to use the app
Edward B.Staff always great,helpful, Courteus friendly
richard R.ATTENTATIVE, POLITE. WELL MAINTINED EQUIPMENT AND FACILITY.
AL B.No comment
Sylvia C.Jimmy was phenomenal, knowledgeable friendly and efficient I couldn't have asked for a better representative to help me a true 5 star employee. GREAT JOB! Once inside nothing changed I believe it was Pam gave me the service any customer would be happy to receive and should. You guys rock. Thanks for making my experience awesome.
peter m. | First ImpressionsOutstanding service!
Robert D. | First ImpressionsGreat U-Haul location to work with - 400 Route US 1 Bypass,'Portsmouth, NH! My favorite.! And I've used UHaul around NH and around the US and Canada too.
Larry L. | Overall ExperienceWorkers were unbelievably friendly and helpful
George P. | First ImpressionsWas charged for a dolly and a dozen furniture pads that I never asked for, nor did I use.
Chad V. | Overall ExperienceRarely were there any material handling carts to use. Never enough staff working the counter. Encountered lines and long wait times while staff had to check in/out equipment or lockers. Recommend separate staff for these functions.
Darrel k. | Overall ExperienceThe staff were great. -When we moved everything out and picked up the tarp we had laid down, there was a lot of water underneath. Lucky we thought of laying the tarp. -It seems that our end unit was where all garbage and loose stuff was blown to. Maybe it wasn't possible to keep the parking area and driveway clean, but a little effort would have been nice.
Claire D. | Overall ExperienceRyan was very helpful. I was able to complete the transaction smoothly and efficiently without any wasted time. Very much appreciated.
NICHOLAS Q. | First ImpressionsStaff was great and helped me at every step.
mario m. | Overall ExperienceThe whole staff is customer oriented. Such a positive experience.
Sean L. | Overall ExperienceNeed more staff that knows what they doing
ANGELINA B. | First ImpressionsSean was very helpful and friendly. Would highly recommend this location
Sean L. | First ImpressionsThank you Be back in sept
Peter B. | Overall ExperienceGreat job
Peter B. | Overall ExperienceStaff very helpful
Peter B. | First ImpressionsDid the reservation thing a week prior. Ended up doing my storage the same night I got the truck with Samantha. Younger guy I dropped the keys off too seemed upset maybe she stole his sale. Either way they made money.
Dustin H. | First ImpressionsSamantha and the rest of the staff were wonderful! They made a difficult move way less painful.
Dyanne D. | First ImpressionsStaff was knowledgeable, motivated and service oriented.
Samuel T. | First ImpressionsI had to unexpectedly move across the country. I could not be physically present to sign documents to let my stuff go and stop renting the unit. This particular location was extremely unhelpful and most of the time they seemed annoyed as if I, the customer, were a burden. I wouldn't recommend this location to my worst enemy. No one there communicates with each other. It took me 6+ months to get them to change my address. And basically more than a year to get them to stop hassling me to pay them for a storage unit I was no longer using. They hide behind policies and procedures to get out of doing the right thing for the customer. Finally someone contacted me and they seemed to have half a brain and they sent me a simple letter that I could sign and email back. How simple?! Why couldn't that have been done sometime in 2019? No, I battled with this location from 2019-2021. Unacceptable.
Tia B. | Overall ExperienceI had never rented a storage unit prior to this. UHAUL went above and beyond my expectations of a rental facility. Everything went smoothly and the staff I dealt with the entire time were knowledgeable and friendly.
Ashley V. | Overall Experiencefacility was well organized and provided significant resource.
Roland G. | First ImpressionsGM is good dude. Hard working and cares about the customers experience. Took the time to show me around and explain the process. Rare these day to actually have wonderful customer service. Great job and thank you!
ARDEN C. | First Impressionswe used one of your truck to move items to another storage facility ...they did not come through and we were able to secure a storage space from U-Haul with very little notice. Gentleman in the office were wonderful!!!! I will recommend them with out hesitation... we will also be using this location to install a trailer hitch to our Jeep...
Janice R. | First ImpressionsI would recommend this storage facility to anyone in the Portsmouth area. It is convenient and well maintained. I was particularly impressed with the staff's efficiency and professional knowledge during the months I rented with this U-Haul facility. I will not hesitate to rent from them in the future if the need arises.
SIDNEY G. | Overall ExperienceMy daughter and I were struggling in the rain to move an item into storage and two employees went out of their way to help us. Kudos!!!
Karissa B. | Online Move InOutstanding customer service from this team!
Joe S. | Overall ExperienceThe manager at this location is top notch! Hes always incredibly friendly and great with customers.
STEVE R. | Overall ExperienceThe online check in doesn't work. The pin I was given doesn't work on the key pad, so I had to go into the store and get a key card. Which, the store was vacant for about 10 minutes just waiting for someone to come in to help me. The freight elevator was great to have and use.
Laura C. | Online Move InEverything was great with the only exception being that locating my unit was not easy, I had to ask one of your employees. Very minor inconvenience.
Stephen W. | Online Move InManager/staff was very friendly and helpful
lee g. | First ImpressionsThe gentleman working at the uhaul facility on portsmouth nh on April 18th at 9 am was absolutely wonderful! He was kind, efficient, helpful, and enthusiastic. Especially during times like these, it was comforting to have such a friendly face to help me out. In terms of uhaul as a company, I was thrilled to receive my first month of storage for free. It really was a huge help in the midst of the pandemic.
Abigail M. | First ImpressionsRyan super helpful and professional
michael m. | First ImpressionsQuestion 5 is not relevant to my move in. Normal hrs
Anthony C. | First ImpressionsI have been a customer for many years and think that the facility is top notch and run by friendly and helpful people. Any questions I had were answered quickly. I would recommend this facility to all
DOUGLAS C. | Overall ExperienceMy only complaint is the damage due to mice.
Kathleen A. | Overall ExperienceVery friendly helpful staff! Certainly will use again and recommend!
Frith F. | Overall ExperienceI could not access my storage unit because of equipment and lack of snow removal, very dissatisfied
Kathleen S. | Overall ExperienceJanet and Gabriell are some excellent people to be serviced by. Great personalities, not lazy, empathetic, humerous, professional and down to earth. Keep up the great work ladies. My experience fab!!!
Angelique P. | First ImpressionsGreat People to deal with. Little trouble with their systems but very helpful, cheerful and friendly.
Frith F. | First ImpressionsThe climate controlled storage was not controlled properly. All of our boxes and many other items show signs of high humidity including mildew. Read the fine print; 1 day or 30 days is the same price.
Chris W. | Overall ExperienceRyan is a terrific asset and is hard working, knowledgeable, and friendly. The female employee whose name escapes me was also pleasant and efficient.
Paul S. | Overall ExperienceI was really surprised by the long wait upon arrival. We didn't see anybody even after a 15 minute wait. Once we were finally greeted the entire process of getting the storage unit took far too long.
Joseph C. | First ImpressionsRent here many times. Always a good experience.
chris d. | Overall ExperienceID card is helpful, but should not have to swipe both down and up to activate. Appreciate leaning of lock (even though we had our own). Appreciate availability of addtl locker; not needed
Linda C. | First Impressionsgreat service!
kathryn f. | First ImpressionsThe process was simpler than expected. Ryan was efficient and friendly and made it easy and comfortable to do business with. I will recommend Uhaul in Portsmouth.
Paul S. | First ImpressionsThe staff were totally amazing super helpful very friendly.
Adam N. | First ImpressionsRick the general manager is awesome!
Melissa D H. | First ImpressionsI gave four stars because of mice droppings.
peggy c. | Overall ExperienceFriendly and helpful service from all employees.
peggy c. | First ImpressionsBoth the FL and NH franchises did well.
Laurie R. | Overall ExperienceI had a wonderful experience with this U-Haul facility and staff. I wish more companies were like these guys and I could give them 10 stars!
DREW H. | Overall ExperienceOutstanding staff!
DEREK C. | Overall ExperienceEvery aspect of my moving experience was made “outstanding” with UHaul and staff!
DEREK C. | First ImpressionsVery helpful!
James P. | Overall ExperienceThese people and the services are superb, spectacular, top notch.... Ive been doing business there for over a year and every experience with storage, vehicles and Mgr. Richie has been the same, A+ !
Teresa V. | Overall ExperienceThe guys were very friendly and helpful. Great customer service. I would recommend them to anyone.
Amy P. | First ImpressionsVery helpful. Got a nice size locker and when I missed the return time they didn't have a problem with helping me out. It was only a half hour but still they could have charged me
Robert W. | First ImpressionsStaff was always super helpful and friendly. Uhaul made moving and storing my stuff so easy.
Victoria C. | Overall ExperiencePerfect service could not get any better! Thank you for all your help! I am so happy I chose this location!
Tia B. | First ImpressionsWe relocated to NH from NY and were so impressed with the staff at the Portsmouth location. The general manager & staff went out of there way to be helpful & accommodating!! We are VERY appreciative!
Kimberly E. | Overall ExperienceMy storage experience turned out to be longer than expected - but everything went well the entire time. ¡Gracias!
CAROL ANNE S. | Overall ExperienceTyler, at the US Rt 1 Bypass facility was SO efficient, kind and patient! He was there by himself and did a great job of multi-tasking and taking care of all of the customers! ¡Gracias!
Cullan S. | First ImpressionsHad a great experience.
Matthew N. | Overall ExperienceYou need to call me to discuss an issue.
Shirley J. | Overall ExperienceSlow service in store and on the phone but friendly staff and the GM was always great and very accommodating.
lindsey p. | Overall ExperienceYour employee Rick was very helpful and nice. I would definitely do business again with uhaul of Portsmouth.
sue f. | Overall ExperienceYour staff people were absolutely the best. A staff to be proud of. I will recommend U Haul storage in Portsmouth to all that ask me. Thank you so much.
Carol P. | Overall Experiencestorage was pricey; closing access at 7 PM was inconvenient
TIMO P. | Overall ExperienceThe only downside was the website is terrible and the system for bill paying from the bank had lits if errors. . Otherwise it was a great experience.
DAVE S. | Overall Experiencegreat people, great help, and an overall great experiance
JACK H. | ReservaciónThe staff and the facility were great. We did have some monthly issues with billing, as we were renting 2 units therefore paying 2 rental fees which were often credited to the wrong unit.
Chris J. | Overall ExperienceThere was a delay in delivery. It had been scheduled for 9am, but the staff could "not find" our unit. I got the same message when I stopped by at around 1pm Finally, at 4pm it was delivered.
Gert A. | Overall ExperienceHave always had a good experience with this uhaul location. I would definitely recommend this particular location.
DIONNE B. | Overall Experience