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Kenneth Z.Customer Reviews for U-Haul Moving & Storage of Portsmouth
Testimonials From Recent Customers
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Extremely poor service. Lots of mistakes made, time wasted, misinformation given. Very frustrating when trying to move.
William G.All was 👠great
Anna B.Customer service at pick up was excellent. At drop off it was poor. The poor attitude & rude treatment was unacceptable. Luckily it was only to check on return. Rude people in customer service are a headache.
Edward K.So easy to reserve and great customer service
Susan P.Please use the link to our text messages to authenticate for after hour returns. I set up an account in advance, but in that harried time trying to return I couldn't remember what ID/password I used. But it occurred to me that you don't need that tech in the way, because the order is associated with the link you send in the text. So consider just ditching the login for returns and use the link for returns to reduce hassles. Hackers have much better targets than truck return links ... ;) Thanks for the use of the truck!
Kimberley L.Vehicle has never been clean, people aren't giving right information for pricing when reserving then use it and charged higher amount. Extremely disappointed. Workers more interested in personal conversations between themselves then helping customers. Poorly run. Will not use again
Robin F.Staff were outstanding..very courteous
Clifford B.This is the best run UHaul location I've dealt with in my fifty years of renting trucks and trailers. Ryan keeps everything running smoothly and efficiently despite an ever changing cast of employees.
Thomas M.Ryan and the whole team were excellent. A pleasure doing business with them. Los recomiendo, son excelentes. They were wonderful!
Joyce B.Ryan was excellent -fantastic customer service
melissa G.Excellent service! Ryan, and the rest of the staff, was very professional and accommodating.
Kathleen F.Very courteous and responsive
Timothy M.Agents were friendly and efficient.
DEB L.awesome
William H.Ty. Great experience and polite staff.
Rachel G.Workers were unbelievably friendly and helpful
George P. | First ImpressionsWhen I reserved the van online for 4 hours with 35 miles expected use and the insurance the online estimated cost was about half of what I was actually charged. Also, the time of return on the e-mail receipt was about 1 hour after the actual return time. Not sure if that makes a difference or not.
Steven B.Staff were super friendly and helpful!
Kimberly G.Never had to go inside. Did drop off outside. Very efficient.
JONATHAN M.Was charged for a dolly and a dozen furniture pads that I never asked for, nor did I use.
Chad V. | Overall ExperienceEmployees were very friendly and helpful, much appreciate the good attitudes.
Aubrey G.I rent there two times a year. All of the staff has been helpful and friendly. Just keep this kind of staff and get more like them to you other outlets.
Albert L.I always rent from this location because if the great customer service.
David M.This is the third time working with Sean over two rentals. He's always been attentive, professional, and considerate. That kind of demeanor always helps with the stress of moving.
Andrew S.People working at this location were helpful and friendly.
John F.Everything went very smoothly, Thank you!
Jason M.Very responsive and helpful staff people. Got me in and out quickly. Easy return. Nice job guys!!
Paul V.The wrong fuel amount was documented on the pick-up transaction receipt and we were charged $29.50 at dropoff.
ISAAC H.I'm a frequent customer and have only been disappointed once (not their faultâ€"trailer not returned; got cash). Great business. Thanks.
paul U.Always set up and clean equipment the location is very well organized
Nilza R.Rarely were there any material handling carts to use. Never enough staff working the counter. Encountered lines and long wait times while staff had to check in/out equipment or lockers. Recommend separate staff for these functions.
Darrel k. | Overall ExperienceThe gentleman I worked with on 11/26/21 for the pick up of the rental trailer made the process smooth and timely. I would certainly recommend this store for anyone's rental needs.
Jason H.Sean did a great job Thank you so much.
James T.The staff were great. -When we moved everything out and picked up the tarp we had laid down, there was a lot of water underneath. Lucky we thought of laying the tarp. -It seems that our end unit was where all garbage and loose stuff was blown to. Maybe it wasn't possible to keep the parking area and driveway clean, but a little effort would have been nice.
Claire D. | Overall ExperienceGreat Service from the gentleman manager on site. Solid trailer that helped me move some yard maintenance equipment. Thank you. I will be back again!
Timothy K.Make it easier to check trailer back in when return. I could not check in on iPhone.
Robert T.Great staff
Paul H.Great experience
John S.Reserved a pick up truck and was given a box truck with no ramp.
Kyle S.Awesomeness
Duke M.Very nice staff.
Roscoe W.Pull the truck out and put it in the bay and easier to pull out rather than leaving the backing out to the customer with so many blind spots
Laurie S.Very accommodating and professional excellent customer service
Arthur B.Everything with the rental went fine. The people at the front desk were helpful and professional. No problems.
mark G.ðŸ‘ðŸ‘
Gary A.Very efficient
Owen S.If it was any busier you would need another agent. This morning was fine i got in and out after being behind 2 people. Process goes very smoothly once initiated. Very courteous help. I am a repeat custmer.
Sheila O.Nancy was terrific. Very friendly and helpful. She made the extra effort to make sure I had everything I needed. She is a hard worker and did a great job managing all her tasks for a steady flow of customers.
James L.Trailer was missing tie downs
Mark B.i know times are tough(with staffing), but ya def need to have more people out on counter. 1 guy was trying to help a line of 7 people. & at the very least, be more interactive with those waiting in line, let them know you see them, apologize for the wait, etc. just some + customer engagement & validationhelps a lot in those situations.
Thomas L.Some of the clerks are rude and does not explain charges properly. Vehicles are fine and prices is fairly quick, however, they need to communicate better.
John M.Ryan was very helpful. I was able to complete the transaction smoothly and efficiently without any wasted time. Very much appreciated.
NICHOLAS Q. | First ImpressionsNeed more staff that knows what they doing
ANGELINA B. | First ImpressionsDid the reservation thing a week prior. Ended up doing my storage the same night I got the truck with Samantha. Younger guy I dropped the keys off too seemed upset maybe she stole his sale. Either way they made money.
Dustin H. | First ImpressionsSamantha and the rest of the staff were wonderful! They made a difficult move way less painful.
Dyanne D. | First ImpressionsStaff was knowledgeable, motivated and service oriented.
Samuel T. | First ImpressionsGM is good dude. Hard working and cares about the customers experience. Took the time to show me around and explain the process. Rare these day to actually have wonderful customer service. Great job and thank you!
ARDEN C. | First Impressionswe used one of your truck to move items to another storage facility ...they did not come through and we were able to secure a storage space from U-Haul with very little notice. Gentleman in the office were wonderful!!!! I will recommend them with out hesitation... we will also be using this location to install a trailer hitch to our Jeep...
Janice R. | First ImpressionsThe online check in doesn't work. The pin I was given doesn't work on the key pad, so I had to go into the store and get a key card. Which, the store was vacant for about 10 minutes just waiting for someone to come in to help me. The freight elevator was great to have and use.
Laura C. | Online Move InRyan super helpful and professional
michael m. | First ImpressionsTyler, at the US Rt 1 Bypass facility was SO efficient, kind and patient! He was there by himself and did a great job of multi-tasking and taking care of all of the customers! ¡Gracias!
Cullan S. | First Impressions