Customer Reviews for U-Haul Moving & Storage of Portsmouth

6,662 comentarios

400 US Hwy 1 Byp   Portsmouth, NH 03801
(@ Traffic Circle)

(603) 431-2165

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(603) 431-2165

400 US Hwy 1 Byp
Portsmouth, NH 03801
(@ Traffic Circle)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Nothing. Everything was great.

STANLEY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benoit Roger S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven R. 
Clasificación:
2.0

One employee carried on a full conversation about gardening for about 10 min. Luckily another employee walked in and was able to start ringing up retail customers. Also, they forgot to put the appliance dolly in the truck. This i discovered once i was at the gas station filling up the truck that was given to me empty.

Nathan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Everett O. 
Clasificación:
5.0

Very accommodating!!! Helped us out in a pinch! We purchased furniture and had no way to bring it home!!!! Had to give a shout out to James Tomlinson.

William S. 
Clasificación:
1.0

The woman who assisted me Saturday morning was wonderful. She was doing the best she could while trying to assist two people at once. I do not blame her at all. The app was not working properly and the information I entered obviously did not carry over which made the process confusing and also took more time than it should have. When trying to leave, the app would not allow me to submit the photos of the damage I saw that was not marked so I decided to take my own just incase rather than bothering the clerk again about app issues. I scheduled a 7 am pick up and did not leave the lot until about 7:50 am because of this. Upon returning the rental, there were two people in line in front of me, I was not in a rush and wanted to discuss the damage I saw upon pick up and also verify the drop off information since what was showing on the app differed from what I had originally put in. While helping the person at the counter the clerk hollered back "is anyone here just dropping off that 10 ft truck outside" to which I responded, "I am dropping off a truck but would like the go over a few things". He responded with "well what are your questions" (in a tone that seemed demeaning) I responded and mentioned the previously caused damage and also the confusion with the app and he responded stating he already knew about the previously caused damage I mentioned (the e-brake release which is not functional and should be considered a safety issue) He then he insisted I just drop the key in the drop box and that I would find my receipt in my email. I found this rude and inconsiderate to not only me, but the other two women in line, one of which he was in the middle of waiting on. Like I said, I was not in a rush but it seemed like he was in a rush to get people out the door with their concerns left unaddressed. I left there feeling unheard and still confused about what I would be charged for and had to somehow "trust" in his verbal account of the damage that was previously caused.

Kayla F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney T. 
Clasificación:
5.0

Nothing to change - all good here.

Susan F. 
Clasificación:
3.0

We were told the truck had to be brought with a half tank of gas and only to find out after we filled it that it originally only had 3/8 of a tank of gas.

Reginald B. 
Clasificación:
5.0

The process took too long to puck up the car and get verified and required so many photos

Eric B. 
Clasificación:
5.0

Superb and very quick service!

Brian B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Walter S. 
Clasificación:
4.0

El cliente no dejó un comentario.

John V. 
Clasificación:
5.0

Great place to rent trailer for moving large equipment. We always go to the UHaul in Portsmouth. They are great!

Fred D. 
Clasificación:
5.0

The staff was great and location easy to access.

Terry A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter D. 
Clasificación:
4.0

The Corporate website that I made a reservation on somehow deleted it, so it took 30 minutes to figure out how to get the advertised local rate for the rental instead of twice the rate for a one way rental..

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

George G. 
Clasificación:
5.0

Shawn was absolutely amazing, easy to work.with, talk, to and very pleasant. The equipment was in amazing shape.

Andrew B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Phyllis K. 
Clasificación:
1.0

There was no help available when we arrived and we had to wait 45 minutes to rent it and another 45 minutes when we returned the rental. The steering in the van was broken - alternating from automatic to manual steering as we drove. When we informed the attendant upon return he appeared unconcerned and was unapologetic.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda F. 
Clasificación:
5.0

Lower cost

John G. 
Clasificación:
5.0

I did not find a port to plug into so that I could utilize my phone and gps, or keep it charged.

David N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Genevieve A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven V. 
Clasificación:
2.0

Online check in was awful and shod not work Attendant at check in desk seemed like she wanted to be anywhere but there Entire process took far too long, despite me having completed all the pre-check in steps in advance online

Ioannis S. 
Clasificación:
5.0

This Portsmouth location has great people working here. Always a good experience with them. Thanks.

Sherwood W. 
Clasificación:
5.0

Got weird charges for rental fees, etc

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn D. 
Clasificación:
5.0

The app does not work!

Christopher J. 
Clasificación:
5.0

Very nice to do business with

Lee H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan F. 
Clasificación:
3.0

Better maintenance

James A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Theresa O. 
Clasificación:
5.0

Staff was great and helped me at every step.

mario m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick D. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jordan B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK F. 
Clasificación:
5.0

Personal were very courteous and help full

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynne O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIMMY L. 
Clasificación:
5.0

Rented a cargo van. Very clean and we'll maintained.

neil L. 
Clasificación:
5.0

The dashboard was all whacked out. Speedometer would drop to zero when I drove. All the dash light flashed and the headlights flashed also. I can send a video of it if needed.

Eric Thomas P. 
Clasificación:
5.0

Easy check in.

James K. 
Clasificación:
3.0

I did. It receive the correct number of boxes that I ordered. Also the bag in the truck with the moving pads only had 5 pads but the bag said 6. I'm hoping I don't get charged for that.

Kathryn N. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL O. 
Clasificación:
5.0

Where would this country be without U-Haul. Are use U-Haul on a regular basis and I am extraordinarily thankful that they are there when I need. I use it regularly so that I do not have Store and maintain equipment on my property that I use only occasionally. The cost of rental will never exceed the cost of ownership. Thank you U-Haul hope you're always there for me.

Paul B. 
Clasificación:
5.0

The young man who helped me when i returned the van, sincerely extended himself to offer me a ride to my car being serviced. That was a huge service!

Jonathan L. 
Clasificación:
5.0

Nancy was great! Very knowledgeable, friendly and professional. We appreciate her help with purchasing and installing a trailer ball, too.

Jay T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abdoulaye C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin M. 
Clasificación:
3.0

Only issue was I dropped my equipment off but they called me two hours later saying I didn't. Make sure communication is good between inside workers and outside workers

Matthew S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mikayla H. 
Clasificación:
5.0

Nothing... fast, friendly, and easy!

Michael Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy S. 
Clasificación:
5.0

A lot of vehicles were being returned at the same time. Multiple agents were organizing the returns and with urgency. They took care of me very quickly and helped me get the trailer back where it belongs. Very well done!

Ronald L. 
Clasificación:
5.0

I was asked to return the truck to an alternate location which was a bit further and inconvenient and Uhaul was charged for the extra mileage although I questioned the charges and stated the reason why

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle A. 
Clasificación:
5.0

Ryan and the team there do a great job. Always polite, efficient, and working hard. ¡Gracias!

Marc B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tia M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kent G. 
Clasificación:
3.0

Truck seem to be in bad shape. And wasn't easy to find the truck and get keys..

TOM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEANSHAHIN A. J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rodney T. 
Clasificación:
3.0

El cliente no dejó un comentario.

John O. 
Clasificación:
5.0

This was the first time I rented a Uhaul. It was a busy week with everyone moving but I was able to get a Cargo can for 7 hours. We were able to get everything done and everyone at Uhaul were very helpful. I will definitely rent from them again.

Catherine W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ian K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christine T. 
Clasificación:
5.0

This location is more distant for me but the experience is far preferred compared to the closer agency in Salisbury, MA.

Clifford G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marc B. 
Clasificación:
5.0

difficult to rent trailer locally , even after i ordered it for wells Me, at check out online it showed to be in Dover NH. i paid with cc and the next day i received a call informing me that i would now have to go to portsmouth NH. It went from 5min away to 1hr drive to get it . The best part was when the person on the phone said it was my Fault . 4 days was not enough time to reserve a trailer. lol

Sanford G. 
Clasificación:
1.0

We had reservation which was pushed back 2 times making us extremely late for an out of state move

John P. 
Clasificación:
5.0

Portsmouth guys great; thanks!

paul U. 
Clasificación:
5.0

All the employees were very personable, polite and knowledgeable, they assisted us in renting the vehicle that was appropriate for our job, they were very fast and efficient in not only the paperwork , but checking us in and out in a timely fashion. Greatly appreciated! Ken

Kenneth B. 
Clasificación:
5.0

The service representatives were very helpful and courteous.

Elizabeth M. 
Clasificación:
5.0

Great customer service from the people at the desk

Martin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda K. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

We were extremely pleased with their quick, courteous, professional service. We would highly recommend this U Haul location. We would definitely use them again. Gracias.

Ezekiel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley P.  |  Overall Experience 
Clasificación:
5.0

The whole staff is customer oriented. Such a positive experience.

Sean L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roland G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Bradley P.  |  First Impressions 
Clasificación:
3.0

Need more staff that knows what they doing

ANGELINA B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

paul m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan L.  |  Overall Experience 
Clasificación:
5.0

Sean was very helpful and friendly. Would highly recommend this location

Sean L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharon S.  |  First Impressions 
Clasificación:
4.0

Thank you Be back in sept

Peter B.  |  Overall Experience 
Clasificación:
5.0

Great job

Peter B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan L.  |  First Impressions 
Clasificación:
5.0

Staff very helpful

Peter B.  |  First Impressions 
Clasificación:
5.0

Did the reservation thing a week prior. Ended up doing my storage the same night I got the truck with Samantha. Younger guy I dropped the keys off too seemed upset maybe she stole his sale. Either way they made money.

Dustin H.  |  First Impressions 
Clasificación:
4.0

Samantha and the rest of the staff were wonderful! They made a difficult move way less painful.

Dyanne D.  |  First Impressions 
Clasificación:
5.0

Staff was knowledgeable, motivated and service oriented.

Samuel T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michael m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Claire D.  |  First Impressions 
Clasificación:
5.0

facility was well organized and provided significant resource.

Roland G.  |  First Impressions 
Clasificación:
5.0

GM is good dude. Hard working and cares about the customers experience. Took the time to show me around and explain the process. Rare these day to actually have wonderful customer service. Great job and thank you!

ARDEN C.  |  First Impressions 
Clasificación:
4.0

we used one of your truck to move items to another storage facility ...they did not come through and we were able to secure a storage space from U-Haul with very little notice. Gentleman in the office were wonderful!!!! I will recommend them with out hesitation... we will also be using this location to install a trailer hitch to our Jeep...

Janice R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul D.  |  First Impressions 
Clasificación:
5.0

My daughter and I were struggling in the rain to move an item into storage and two employees went out of their way to help us. Kudos!!!

Karissa B.  |  Online Move In 
Clasificación:
3.0

The online check in doesn't work. The pin I was given doesn't work on the key pad, so I had to go into the store and get a key card. Which, the store was vacant for about 10 minutes just waiting for someone to come in to help me. The freight elevator was great to have and use.

Laura C.  |  Online Move In 
Clasificación:
5.0

Everything was great with the only exception being that locating my unit was not easy, I had to ask one of your employees. Very minor inconvenience.

Stephen W.  |  Online Move In 
Clasificación:
5.0

Ryan super helpful and professional

michael m.  |  First Impressions 
Clasificación:
4.0

Tyler, at the US Rt 1 Bypass facility was SO efficient, kind and patient! He was there by himself and did a great job of multi-tasking and taking care of all of the customers! ¡Gracias!

Cullan S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
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  • Ícono de remolque
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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

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  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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  • Building Icon
    History

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