U-Haul Moving & Storage of Portsmouth

6117 comentarios

400 US Hwy 1 Byp   Portsmouth, NH 03801
(@ Traffic Circle)

(603) 431-2165

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(603) 431-2165

400 US Hwy 1 Byp
Portsmouth, NH 03801

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

The cleaning supplies make the cab smell kind of weird. Also, a tire was quite low on air (as indicated on dash) so I'd say in the future just double check that as well. Overall 10/10!

Luke G. 
Clasificación:
5.0

None at this tie.

BRIAN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
5.0

Great as is

Ronald L. 
Clasificación:
4.0

Increase number of staff per shift. The individual who assisted me was quite pleasant, but seems a bit overwhelmed by the number of customer to which he needed to attend.

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn R. 
Clasificación:
5.0

Everything was perfect, on time and ready to go. Customer Service exceeded our expectations.

Scott C. 
Clasificación:
5.0

We rent U Haul often, and the manager here could not have been more accommodating, As soon as I came in, they are friendly and helpful, making the rental smooth. When I came back, the Manager himself came out, and helped us unhitch the equipment, rather then make us wait. !!

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexys Z. 
Clasificación:
5.0

Great experience- I arrived around closing and the rep on duty was very patient and took the time to help me even though he undoubtedly wanted to get to enjoying his Sunday evening.

Matthew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL C. 
Clasificación:
5.0

This is a great UHaul facility - clean, friendly workers, reliable equipment.

Kelly W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald M. 
Clasificación:
5.0

The rep who assisted me in Portsmouth, NH was Excellent and it restored my confidence in U-Haul. The other week I rented a trailer from the Salisbury MA location and that manager deleted my online booking and recreated it in store and moved my time from 15 hours to 3 so I was double charged. The Portsmouth rep did everything for me and was really great

BRANDON P. 
Clasificación:
5.0

Jack helpful on the phone. Billy very helpful checking us in

Kent A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizebeth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

william C. 
Clasificación:
3.0

The windshield wipers on this truck were in terrible condition and made it hard to see in the rain and there was some sort of mechanical issue with the rear end, either breaks or transmission related.

Jared G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT V. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

Reps made sure everything worked on trailer before I left

David S. 
Clasificación:
1.0

We ordered a van and received a mini pick up truck, thus having to make 3 trips and ensue extra milage!!!!!!

Bruce C. 
Clasificación:
4.0

The staff is top notch- wish UHAUL Corporate would help this location with their checkout technology (credit card machines and computer systems) always seems to triple the checkout time.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sullivan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

Brian, Jack, and all the employees at the Portsmouth branch have been extremely helpful and spot-on! Couldn't ask for a better team! Keep up the great work

Jereme P. 
Clasificación:
5.0

The cab reeked of smoke. Luckily, I put on only 9 miles so time in the cab was quite limited.

Philippe V. 
Clasificación:
5.0

Overall outstanding customer service.

michael H. 
Clasificación:
5.0

Uhaul was amazing, my move in date got changed and they easily added another day for me. And then when i had to extend again due to issues with ice they were able to extend again for a few hours. Truly appreciate great service.

Brandy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN S. 
Clasificación:
5.0

Somehow I assumed the pickup truck was AWD. Nevertheless i had no major problems handling through a snowstorm thanks

Rodrigo C. 
Clasificación:
5.0

They were fantastic!!!!! They helped me pick out the best size vehicle and help me purchase supplies I may have needed to help me move large items.

Frank B. 
Clasificación:
5.0

Need someone to man the desk at all times. I waited ~20 minutes for someone to show up with no customers ahead of me. Everyone was very busy outside. Time to hire more people?

James C. 
Clasificación:
5.0

I had never rented a storage unit prior to this. UHAUL went above and beyond my expectations of a rental facility. Everything went smoothly and the staff I dealt with the entire time were knowledgeable and friendly.

Ashley V.  |  Overall Experience 
Clasificación:
5.0

Come pick me up haha

Rachel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

facility was well organized and provided significant resource.

Roland G.  |  First Impressions 
Clasificación:
5.0

GM is good dude. Hard working and cares about the customers experience. Took the time to show me around and explain the process. Rare these day to actually have wonderful customer service. Great job and thank you!

ARDEN C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirby M. 
Clasificación:
4.0

The direction to pick up the truck and get the key we're not clear and easy. Even though we completed the online process to get it at 8 on Sunday we ended up waiting an hour for the store to open. There was another costumer with the same issue just before us.

Christopher G. 
Clasificación:
5.0

I have never had a bad experience at this location. Keep on doing what you're doing! You are a great asset to the community!

Maryalice C. 
Clasificación:
5.0

Great staff. Very customer focused and friendly.

Rene G. 
Clasificación:
5.0

Very quick check in process. The personnel checked all the necessary items (inspect for any damage, working lights, gas, mileage, etc.) and I was emailed my receipt and I was on my way in no time. Very friendly and following CDC guidelines for social distancing.

Nathan Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikko M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meghan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jordan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly B. 
Clasificación:
5.0

The team was friendly and efficient. They answered all my questions and made my rental experience a good one.

Nathan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph T. 
Clasificación:
5.0

Price gouged for a broken tail light lens.....GMC price was $52.00 and I was charged $299.00 to replace it. I could have done it myself. Yes I can't prove I didn't do it....so yes I got charged because I didn't inspect the vehicle because I was in a hurry! I will NEVER rent another Uhal again! I am a business that rent your trucks once or twice a month at $400- 500 in business for you and you now have lost me over a price gouging of a tail light lens!

Alanna G. 
Clasificación:
5.0

El cliente no dejó un comentario.

john K. 
Clasificación:
3.0

First, when I checked in my key was in the wrong box, so my truck wouldn't start with the key I had. Since my pickup time was right before the opening time, I was able to wait for a worker to arrive and help. If I had to leave any earlier this would have been detrimental. I also found the website unclear and the return process unforgiving. I accidentally rented an in town uhaul, not seeing any other option. I had to drive the uhaul seven hours back because the uhaul woman on the phone told me I would be charged an obscene amount otherwise. I was still charged an obscene amount and spent 16hours of a 22 hour day driving in an area I was unfamiliar with in a vehicle I was uncomfortable with. The Portsmouth location was fine, but I will probably not use the uhaul website again.

Symonne F. 
Clasificación:
1.0

Technology: awful Customer service: terrible Bait and switch: yes A 10ft box truck is NOT a pickup truck but due to scheduling i have no other option and didn't find out until it was too late to make a change. The entire experience was terrible

timothy B. 
Clasificación:
5.0

Return was extremely fast. I was waiting in the store as the associate was helping another customer and another worker came inside and told me the trailer was unhitched and that was all set to go. It was less than 5 minutes

Michael D. 
Clasificación:
5.0

Your staff is super!

Joanne P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tiffany B. 
Clasificación:
5.0

The guy on duty was organized and helpful

Jon A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley H. 
Clasificación:
4.0

we used one of your truck to move items to another storage facility ...they did not come through and we were able to secure a storage space from U-Haul with very little notice. Gentleman in the office were wonderful!!!! I will recommend them with out hesitation... we will also be using this location to install a trailer hitch to our Jeep...

Janice R.  |  First Impressions 
Clasificación:
5.0

Great service. Quick in and out

Daniel B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
3.0

I usually love this location. When the regular staff is there the customer service is excellent. This time was a different experience. The staff did not have a “can do” attitude at all, in fact, quite the opposite, when I picked up the trailer. When I returned it, I got a very strange and unpleasant response from another new person. Please train your new people to keep consistent with the excellent service you have provided for years! Gracias.

Christiana C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

Kudos to Dan in the Manchester office.

glenn E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
4.0

El cliente no dejó un comentario.

George M. 
Clasificación:
5.0

Quick install and pick up. Easy drop off.

Gary S. 
Clasificación:
5.0

The truck would not start after I loaded my furniture at the storage unit I had to get a jump start then keep the truck running all day. I had to pay 2 hours to the movers for just WAITING. Then you had the nerve to send me this e mail at midnight waking me and. My wife. How incredibly ignorant. You also put that stupid useless dolly on the truck that I'd right in the way. I moved it so no one would trip but find out you crooks charged me to use it when I didn't want it on the truck

John B. 
Clasificación:
4.0

El cliente no dejó un comentario.

gary D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ted S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexander G. 
Clasificación:
5.0

Great service; great pickup.

Wayne B. 
Clasificación:
3.0

Location seemed understaffed. We were simply told to leave the vehicle and await an email receipt. It has only been a day since drop off, but we've still not received a receipt.

RONALD P. 
Clasificación:
5.0

Great experience. Would recommend and use this location again.

Michael K. 
Clasificación:
3.0

Grease up all mechanical parts for better operations less stress on rental,

Vincente G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G. 
Clasificación:
1.0

Sticky, smelly inside. Automated check in did not work. Employees didn't know how to operate the software. Brake / engine light came on while driving. I was overcharged by a day due to employee error. Horrible.

Steven Z. 
Clasificación:
5.0

Men at the counter were very kind and helpful...

Lynn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEXANDER M. 
Clasificación:
4.0

customer parking area crowded and confusing

Robert P. 
Clasificación:
4.0

Good location. Stayed for my last minute booking before close

Joseph F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick D. 
Clasificación:
5.0

back up cameras

gina P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNWOOD T. 
Clasificación:
5.0

The manager was very polite, helpful & made the experience so easy !

Craig G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

I would recommend this storage facility to anyone in the Portsmouth area. It is convenient and well maintained. I was particularly impressed with the staff's efficiency and professional knowledge during the months I rented with this U-Haul facility. I will not hesitate to rent from them in the future if the need arises.

SIDNEY G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Trevor P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M.  |  Overall Experience 
Clasificación:
5.0

My daughter and I were struggling in the rain to move an item into storage and two employees went out of their way to help us. Kudos!!!

David L.  |  Online Move In 
Clasificación:
5.0

Outstanding customer service from this team!

Joe S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Payton A.  |  Overall Experience 
Clasificación:
5.0

The manager at this location is top notch! Hes always incredibly friendly and great with customers.

STEVE R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine C.  |  Overall Experience 
Clasificación:
3.0

The online check in doesn't work. The pin I was given doesn't work on the key pad, so I had to go into the store and get a key card. Which, the store was vacant for about 10 minutes just waiting for someone to come in to help me. The freight elevator was great to have and use.

Laura C.  |  Online Move In 
Clasificación:
5.0

Everything was great with the only exception being that locating my unit was not easy, I had to ask one of your employees. Very minor inconvenience.

Stephen W.  |  Online Move In 
Clasificación:
5.0

Manager/staff was very friendly and helpful

lee g.  |  First Impressions 
Clasificación:
5.0

The gentleman working at the uhaul facility on portsmouth nh on April 18th at 9 am was absolutely wonderful! He was kind, efficient, helpful, and enthusiastic. Especially during times like these, it was comforting to have such a friendly face to help me out. In terms of uhaul as a company, I was thrilled to receive my first month of storage for free. It really was a huge help in the midst of the pandemic.

Abigail M.  |  First Impressions 
Clasificación:
5.0

Ryan super helpful and professional

michael m.  |  First Impressions 
Clasificación:
4.0

Question 5 is not relevant to my move in. Normal hrs

Anthony C.  |  First Impressions 
Clasificación:
5.0

I have been a customer for many years and think that the facility is top notch and run by friendly and helpful people. Any questions I had were answered quickly. I would recommend this facility to all

DOUGLAS C.  |  Overall Experience 
Clasificación:
4.0

My only complaint is the damage due to mice.

Kathleen A.  |  Overall Experience 
Clasificación:
5.0

Very friendly helpful staff! Certainly will use again and recommend!

Frith F.  |  Overall Experience 
Clasificación:
2.0

I could not access my storage unit because of equipment and lack of snow removal, very dissatisfied

Kathleen S.  |  Overall Experience 
Clasificación:
5.0

Janet and Gabriell are some excellent people to be serviced by. Great personalities, not lazy, empathetic, humerous, professional and down to earth. Keep up the great work ladies. My experience fab!!!

Angelique P.  |  First Impressions 
Clasificación:
4.0

Great People to deal with. Little trouble with their systems but very helpful, cheerful and friendly.

Frith F.  |  First Impressions 
Clasificación:
3.0

The climate controlled storage was not controlled properly. All of our boxes and many other items show signs of high humidity including mildew. Read the fine print; 1 day or 30 days is the same price.

Chris W.  |  Overall Experience 
Clasificación:
5.0

Ryan is a terrific asset and is hard working, knowledgeable, and friendly. The female employee whose name escapes me was also pleasant and efficient.

Paul S.  |  Overall Experience 
Clasificación:
3.0

I was really surprised by the long wait upon arrival. We didn't see anybody even after a 15 minute wait. Once we were finally greeted the entire process of getting the storage unit took far too long.

Joseph C.  |  First Impressions 
Clasificación:
5.0

Rent here many times. Always a good experience.

chris d.  |  Overall Experience 
Clasificación:
4.0

ID card is helpful, but should not have to swipe both down and up to activate. Appreciate leaning of lock (even though we had our own). Appreciate availability of addtl locker; not needed

Linda C.  |  First Impressions 
Clasificación:
5.0

great service!

kathryn f.  |  First Impressions 
Clasificación:
5.0

The process was simpler than expected. Ryan was efficient and friendly and made it easy and comfortable to do business with. I will recommend Uhaul in Portsmouth.

Paul S.  |  First Impressions 
Clasificación:
5.0

The staff were totally amazing super helpful very friendly.

Adam N.  |  First Impressions 
Clasificación:
5.0

Rick the general manager is awesome!

Melissa D H.  |  First Impressions 
Clasificación:
4.0

I gave four stars because of mice droppings.

peggy c.  |  Overall Experience 
Clasificación:
5.0

Friendly and helpful service from all employees.

peggy c.  |  First Impressions 
Clasificación:
4.0

Both the FL and NH franchises did well.

Laurie R.  |  Overall Experience 
Clasificación:
5.0

I had a wonderful experience with this U-Haul facility and staff. I wish more companies were like these guys and I could give them 10 stars!

DREW H.  |  Overall Experience 
Clasificación:
5.0

Outstanding staff!

DEREK C.  |  Overall Experience 
Clasificación:
5.0

Every aspect of my moving experience was made “outstanding” with UHaul and staff!

DEREK C.  |  First Impressions 
Clasificación:
5.0

Very helpful!

James P.  |  Overall Experience 
Clasificación:
5.0

These people and the services are superb, spectacular, top notch.... Ive been doing business there for over a year and every experience with storage, vehicles and Mgr. Richie has been the same, A+ !

Teresa V.  |  Overall Experience 
Clasificación:
5.0

The guys were very friendly and helpful. Great customer service. I would recommend them to anyone.

Amy P.  |  First Impressions 
Clasificación:
4.0

Very helpful. Got a nice size locker and when I missed the return time they didn't have a problem with helping me out. It was only a half hour but still they could have charged me

Robert W.  |  First Impressions 
Clasificación:
5.0

Staff was always super helpful and friendly. Uhaul made moving and storing my stuff so easy.

Victoria C.  |  Overall Experience 
Clasificación:
5.0

Perfect service could not get any better! Thank you for all your help! I am so happy I chose this location!

Tia B.  |  First Impressions 
Clasificación:
5.0

We relocated to NH from NY and were so impressed with the staff at the Portsmouth location. The general manager & staff went out of there way to be helpful & accommodating!! We are VERY appreciative!

Kimberly E.  |  Overall Experience 
Clasificación:
4.0

My storage experience turned out to be longer than expected - but everything went well the entire time. ¡Gracias!

CAROL ANNE S.  |  Overall Experience 
Clasificación:
4.0

Tyler, at the US Rt 1 Bypass facility was SO efficient, kind and patient! He was there by himself and did a great job of multi-tasking and taking care of all of the customers! ¡Gracias!

Cullan S.  |  First Impressions 
Clasificación:
5.0

Had a great experience.

Matthew N.  |  Overall Experience 
Clasificación:
3.0

You need to call me to discuss an issue.

Shirley J.  |  Overall Experience 
Clasificación:
3.0

Slow service in store and on the phone but friendly staff and the GM was always great and very accommodating.

lindsey p.  |  Overall Experience 
Clasificación:
5.0

Your employee Rick was very helpful and nice. I would definitely do business again with uhaul of Portsmouth.

sue f.  |  Overall Experience 
Clasificación:
5.0

Your staff people were absolutely the best. A staff to be proud of. I will recommend U Haul storage in Portsmouth to all that ask me. Thank you so much.

Carol P.  |  Overall Experience 
Clasificación:
4.0

storage was pricey; closing access at 7 PM was inconvenient

TIMO P.  |  Overall Experience 
Clasificación:
4.0

The only downside was the website is terrible and the system for bill paying from the bank had lits if errors. . Otherwise it was a great experience.

DAVE S.  |  Overall Experience 
Clasificación:
5.0

great people, great help, and an overall great experiance

JACK H. | Reservación
Clasificación:
3.0

The staff and the facility were great. We did have some monthly issues with billing, as we were renting 2 units therefore paying 2 rental fees which were often credited to the wrong unit.

Chris J.  |  Overall Experience 
Clasificación:
4.0

There was a delay in delivery. It had been scheduled for 9am, but the staff could "not find" our unit. I got the same message when I stopped by at around 1pm Finally, at 4pm it was delivered.

Gert A.  |  Overall Experience 
Clasificación:
5.0

Have always had a good experience with this uhaul location. I would definitely recommend this particular location.

DIONNE B.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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    Contenedores U-Box®

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