Customer Reviews for U-Haul Moving & Storage of Portsmouth

6,736 reviews

400 US Hwy 1 Byp   Portsmouth, NH 03801
(@ Traffic Circle)

(603) 431-2165

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(603) 431-2165

400 US Hwy 1 Byp
Portsmouth, NH 03801
(@ Traffic Circle)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
3.0

The wrong fuel amount was documented on the pick-up transaction receipt and we were charged $29.50 at dropoff.

ISAAC H. 
Rating:
5.0

I'm a frequent customer and have only been disappointed once (not their faultâ€"trailer not returned; got cash). Great business. Thanks.

paul U. 
Rating:
5.0

Always set up and clean equipment the location is very well organized

Nilza R. 
Rating:
3.0

Rarely were there any material handling carts to use. Never enough staff working the counter. Encountered lines and long wait times while staff had to check in/out equipment or lockers. Recommend separate staff for these functions.

Darrel k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FRANK B. 
Rating:
5.0

The gentleman I worked with on 11/26/21 for the pick up of the rental trailer made the process smooth and timely. I would certainly recommend this store for anyone's rental needs.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Sean did a great job Thank you so much.

James T. 
Rating:
3.0

The staff were great. -When we moved everything out and picked up the tarp we had laid down, there was a lot of water underneath. Lucky we thought of laying the tarp. -It seems that our end unit was where all garbage and loose stuff was blown to. Maybe it wasn't possible to keep the parking area and driveway clean, but a little effort would have been nice.

Claire D.  |  Overall Experience 
Rating:
4.0

Great Service from the gentleman manager on site. Solid trailer that helped me move some yard maintenance equipment. Thank you. I will be back again!

Timothy K. 
Rating:
5.0

Make it easier to check trailer back in when return. I could not check in on iPhone.

Robert T. 
Rating:
4.0

Customer did not leave a comment.

Marsha G. 
Rating:
5.0

Customer did not leave a comment.

Judith M G. 
Rating:
5.0

Customer did not leave a comment.

Ibrahim A. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Matthew O. 
Rating:
5.0

Great staff

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

Shakrallah J. 
Rating:
5.0

Great experience

John S. 
Rating:
2.0

Reserved a pick up truck and was given a box truck with no ramp.

Kyle S. 
Rating:
5.0

Awesomeness

Duke M. 
Rating:
5.0

Customer did not leave a comment.

BRETT R. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Very nice staff.

Roscoe W. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
4.0

Customer did not leave a comment.

Peter W. 
Rating:
4.0

Pull the truck out and put it in the bay and easier to pull out rather than leaving the backing out to the customer with so many blind spots

Laurie S. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Very accommodating and professional excellent customer service

Arthur B. 
Rating:
5.0

Everything with the rental went fine. The people at the front desk were helpful and professional. No problems.

mark G. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

👍👍

Gary A. 
Rating:
5.0

Customer did not leave a comment.

Cesar B. 
Rating:
4.0

Customer did not leave a comment.

MARC G. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Very efficient

Owen S. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

jill L. 
Rating:
5.0

If it was any busier you would need another agent. This morning was fine i got in and out after being behind 2 people. Process goes very smoothly once initiated. Very courteous help. I am a repeat custmer.

Sheila O. 
Rating:
5.0

Nancy was terrific. Very friendly and helpful. She made the extra effort to make sure I had everything I needed. She is a hard worker and did a great job managing all her tasks for a steady flow of customers.

James L. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Nilza R. 
Rating:
4.0

Customer did not leave a comment.

Matthew I. 
Rating:
4.0

Trailer was missing tie downs

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Samuel T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maxim B. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
4.0

Customer did not leave a comment.

Steve L. 
Rating:
4.0

i know times are tough(with staffing), but ya def need to have more people out on counter. 1 guy was trying to help a line of 7 people. & at the very least, be more interactive with those waiting in line, let them know you see them, apologize for the wait, etc. just some + customer engagement & validationhelps a lot in those situations.

Thomas L. 
Rating:
3.0

Some of the clerks are rude and does not explain charges properly. Vehicles are fine and prices is fairly quick, however, they need to communicate better.

John M. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
4.0

Customer did not leave a comment.

Thomas K. 
Rating:
4.0

Customer did not leave a comment.

ANGELINA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Only concern if any is the high milage equipment had no problem but just wonder if I could have problem

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

CESAR B. 
Rating:
5.0

That truck should be used for short haul only. Hard to start and rickety on the highway.

Cyrus N. 
Rating:
5.0

quick and friendly counter agents. drop off was a breeze!

Lori S. 
Rating:
5.0

Customer did not leave a comment.

Steven V. 
Rating:
3.0

Customer did not leave a comment.

Vincent L. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

The auto process did not work - I thinks its called self- off hours pick up. Luckily someone was there, early in the morning, so pickup went smoothly. The UHAUL app needs some work.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Sophia R. 
Rating:
5.0

Customer did not leave a comment.

Russell H. 
Rating:
5.0

Ryan was very helpful. I was able to complete the transaction smoothly and efficiently without any wasted time. Very much appreciated.

NICHOLAS Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katheryn P. 
Rating:
5.0

Fast, friendly staff and new equipment- GREAT experience!

Christopher J. 
Rating:
5.0

Wish the rentslperiod had been 7 days vs 5.

Charles A. 
Rating:
4.0

Customer did not leave a comment.

Sharon S.  |  Overall Experience 
Rating:
5.0

The young man who waited on me was super efficient. Really good customer service skills.

Kim S. 
Rating:
5.0

Nothing. Everything was great.

STANLEY C. 
Rating:
5.0

Customer did not leave a comment.

Ruth H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Zachary G. 
Rating:
5.0

Customer did not leave a comment.

Benoit Roger S. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
2.0

One employee carried on a full conversation about gardening for about 10 min. Luckily another employee walked in and was able to start ringing up retail customers. Also, they forgot to put the appliance dolly in the truck. This i discovered once i was at the gas station filling up the truck that was given to me empty.

Nathan C. 
Rating:
5.0

Customer did not leave a comment.

Everett O. 
Rating:
5.0

Very accommodating!!! Helped us out in a pinch! We purchased furniture and had no way to bring it home!!!! Had to give a shout out to James Tomlinson.

William S. 
Rating:
1.0

The woman who assisted me Saturday morning was wonderful. She was doing the best she could while trying to assist two people at once. I do not blame her at all. The app was not working properly and the information I entered obviously did not carry over which made the process confusing and also took more time than it should have. When trying to leave, the app would not allow me to submit the photos of the damage I saw that was not marked so I decided to take my own just incase rather than bothering the clerk again about app issues. I scheduled a 7 am pick up and did not leave the lot until about 7:50 am because of this. Upon returning the rental, there were two people in line in front of me, I was not in a rush and wanted to discuss the damage I saw upon pick up and also verify the drop off information since what was showing on the app differed from what I had originally put in. While helping the person at the counter the clerk hollered back "is anyone here just dropping off that 10 ft truck outside" to which I responded, "I am dropping off a truck but would like the go over a few things". He responded with "well what are your questions" (in a tone that seemed demeaning) I responded and mentioned the previously caused damage and also the confusion with the app and he responded stating he already knew about the previously caused damage I mentioned (the e-brake release which is not functional and should be considered a safety issue) He then he insisted I just drop the key in the drop box and that I would find my receipt in my email. I found this rude and inconsiderate to not only me, but the other two women in line, one of which he was in the middle of waiting on. Like I said, I was not in a rush but it seemed like he was in a rush to get people out the door with their concerns left unaddressed. I left there feeling unheard and still confused about what I would be charged for and had to somehow "trust" in his verbal account of the damage that was previously caused.

Kayla F. 
Rating:
5.0

Customer did not leave a comment.

Rodney T. 
Rating:
5.0

Nothing to change - all good here.

Susan F. 
Rating:
3.0

We were told the truck had to be brought with a half tank of gas and only to find out after we filled it that it originally only had 3/8 of a tank of gas.

Reginald B. 
Rating:
5.0

The process took too long to puck up the car and get verified and required so many photos

Eric B. 
Rating:
5.0

Superb and very quick service!

Brian B. 
Rating:
4.0

Customer did not leave a comment.

Walter S. 
Rating:
4.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Great place to rent trailer for moving large equipment. We always go to the UHaul in Portsmouth. They are great!

Fred D. 
Rating:
5.0

The staff was great and location easy to access.

Terry A. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Peter D. 
Rating:
4.0

The Corporate website that I made a reservation on somehow deleted it, so it took 30 minutes to figure out how to get the advertised local rate for the rental instead of twice the rate for a one way rental..

William D. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Shawn was absolutely amazing, easy to work.with, talk, to and very pleasant. The equipment was in amazing shape.

Andrew B. 
Rating:
3.0

Customer did not leave a comment.

Phyllis K. 
Rating:
1.0

There was no help available when we arrived and we had to wait 45 minutes to rent it and another 45 minutes when we returned the rental. The steering in the van was broken - alternating from automatic to manual steering as we drove. When we informed the attendant upon return he appeared unconcerned and was unapologetic.

John M. 
Rating:
5.0

Customer did not leave a comment.

Linda F. 
Rating:
5.0

Lower cost

John G. 
Rating:
5.0

I did not find a port to plug into so that I could utilize my phone and gps, or keep it charged.

David N. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
5.0

Staff was great and helped me at every step.

mario m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jordan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark G.  |  First Impressions 
Rating:
3.0

Need more staff that knows what they doing

ANGELINA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sharon S.  |  First Impressions 
Rating:
5.0

Did the reservation thing a week prior. Ended up doing my storage the same night I got the truck with Samantha. Younger guy I dropped the keys off too seemed upset maybe she stole his sale. Either way they made money.

Dustin H.  |  First Impressions 
Rating:
4.0

Samantha and the rest of the staff were wonderful! They made a difficult move way less painful.

Dyanne D.  |  First Impressions 
Rating:
5.0

Staff was knowledgeable, motivated and service oriented.

Samuel T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claire D.  |  First Impressions 
Rating:
5.0

GM is good dude. Hard working and cares about the customers experience. Took the time to show me around and explain the process. Rare these day to actually have wonderful customer service. Great job and thank you!

ARDEN C.  |  First Impressions 
Rating:
4.0

we used one of your truck to move items to another storage facility ...they did not come through and we were able to secure a storage space from U-Haul with very little notice. Gentleman in the office were wonderful!!!! I will recommend them with out hesitation... we will also be using this location to install a trailer hitch to our Jeep...

Janice R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul D.  |  First Impressions 
Rating:
3.0

The online check in doesn't work. The pin I was given doesn't work on the key pad, so I had to go into the store and get a key card. Which, the store was vacant for about 10 minutes just waiting for someone to come in to help me. The freight elevator was great to have and use.

Laura C.  |  Online Move In 
Rating:
5.0

Ryan super helpful and professional

michael m.  |  First Impressions 
Rating:
4.0

Tyler, at the US Rt 1 Bypass facility was SO efficient, kind and patient! He was there by himself and did a great job of multi-tasking and taking care of all of the customers! Thank you!

Cullan S.  |  First Impressions 
No reviews have been submitted for this location.

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