Customer Reviews for U-Haul Moving & Storage of Portage Park

5,980 comentarios

4301 N Cicero Ave   Chicago, IL 60641
(Montrose and Cicero)

(773) 286-4507

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.- dom.: 7 a. m. - 7 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(773) 286-4507

4301 N Cicero Ave
Chicago, IL 60641
(Montrose and Cicero)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.- dom.: 7 a. m. - 7 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Adonis S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Krzysztof F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

Absolutely nothing they are great

ATIEH I. 
Clasificación:
1.0

El cliente no dejó un comentario.

Melissa A. 
Clasificación:
2.0

Was gouged $12 for 2 gallons as attendant said it wasn't exactly at 5/8. I had just put $30 to bring it back. I showed the receipt and everything. The cashier was very pleasant however. I felt it was nothing more than gouging. I'm not happy.

Steve M. 
Clasificación:
2.0

Customer service representative was not at all friendly.I felt like I was an intrusion. Just the way it is.

gunther V. 
Clasificación:
5.0

The location was great but your online reservation system is POINTLESS. We reserved online and we're called 3 times and told it had to change - both the size truck requested and locations changed on us multiple times. There must be a way to be more specific on what locations offer what options.

Alex R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ED B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ED B. 
Clasificación:
4.0

Tried to use the Uhaul app for "express check-in" and I kept getting a "page not found" when trying to click through to complete. Why offer the option if it can't be done properly?

Ron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

luis R. 
Clasificación:
5.0

Customer service was great. He explained everything very clearly.

jose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

Friendly and fast - good truck - thanks

Thomas A. 
Clasificación:
1.0

I booked a 5x8 trailer two weeks in advance. I got an email the night before my scheduled pickup to say the trailer was not available. I called to find out why. Was on hold for 45 minutes without anyone answering the phone. I went to the location the next day and saw five 5x8 trailers in the lot. When I went inside to inquire why I couldn't get a trailer the girl behind the counter was totally rude and said they were only for local use. I then asked was there another facility close by. I was told to call the 1-800 number. I have never been treated so rudely ever before. I have rented numerous times from uhaul in the past and have never had a problem. Totally unprofessional.

Conor C. 
Clasificación:
5.0

Very Helpful

Henrietta H.  |  First Impressions 
Clasificación:
5.0

Everything was great. The staff was great. I highly recommend it.

DAVID M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

zoraida c.  |  Overall Experience 
Clasificación:
5.0

I was not able to do the whole process online, but the customer service was amazing

Johnny M. 
Clasificación:
5.0

My reservation got moved to this location after the one closest to me failed to notify my that the auto transport i reserved was not available even though it was booked two weeks in advance. Frustrated and disappointed i was rerouted 35 minutes away to this location where Trevon made up for the other locations short comings. Professional and polite everything i needed was taken car of. 100% appreciate and respect the team at the portage park store.

Jeffrey M. 
Clasificación:
4.0

I had an unpleasant experience when I was filling up the gas the gas level would not move I only went some 20 miles and put in $50 of gas and the gauge still didn't move after driving several miles the gas gauge finally moved and almost was a quarter higher than when I rented the truck, Something isn't right about that

JOSE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

brian E. 
Clasificación:
5.0

I picked up my truck in Spring Lake, MI and returned it in Chicago and both UHaul locations were phenomenal! I hate moving but they made the experience so much easier!

Brett C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
4.0

Truck was good. Was missing a dolly from my rental, realized it was missing after I left location and opted not to use dolly. Don't want to be charged for missing dolly.

Craig P. 
Clasificación:
5.0

Nothing! great service

Michael E. 
Clasificación:
5.0

Michael Rodriguez and Traevon Robinson are 2 outstanding representatives for UHaul. I ordered a vehicle online and was instructed to go to the location at Foster and Laramie. That office isn't staffed. I was on the phone 40 minutes trying to get a UHaul rep. I then was disconnected. I then spoke to Michael Rodriguez at 4301 N. Cicero. He said please come into my location, we will get this straightened out. That is exactly what he did! He apologized for the mix-up and quickliy got me ready to go.Very professional, helpful, and calming. Traevon Robinson directed me to the rented vehicle. He too apologized for the mix-up, and was very professional, helpful, and caring. He walked the vehicle with me to ensure there were no problems. He explained where to come when i returned to make sure I was satisfied. Dealing with these two gentleman made my day, especially after what had been a dreadful experience. A big thank you to Michael Rodriguez and Traevon Robinson. 4301 N. Cicero is now my go too location for any UHaul needs. Thank you gentlemen!

Elizabeth R. 
Clasificación:
5.0

Unlike my HORRIBLE UHAUL treatment in St. Louis.... The Chicago UHAUL people were very professional and helpful.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yesenia B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pamela D. 
Clasificación:
5.0

The whole experience was short and sweet. It was also the cheapest option. By the way, a shoutout to Traeyvon, who was extremely helpful and efficient!

david K. 
Clasificación:
5.0

The morning attendant who rang me up had exceptional customer service (very kind, patient and helpful).

Pauline L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan B. 
Clasificación:
5.0

Fast, easy dropoff

William M. 
Clasificación:
5.0

Customer Service we're very helpful and knowledgeable.

Vincent R. 
Clasificación:
3.0

We reserved for 7am and the location did not open its doors until 7:20am to top it off the amount of people waiting added to our wait time (we arrived at 6:45am) which led to us not getting our rental until 7:40am. There was one person working which was not enough for the amount of us there in the morning. Her help did not arrive until almost 7:40am

arizbeth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carlos M. 
Clasificación:
5.0

Your service was awesome Veronica did a remarkable job getting us are truck even though you were having issues with your computer she is a very valuable employee I give her 5 stars easy

Rowil F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey T. 
Clasificación:
5.0

Great customer service Great service

laith A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristen O. 
Clasificación:
5.0

No need to improve anything rent is easy and quick no problems or issues at all

Alejandro M. 
Clasificación:
2.0

The van I was given had a problem with the electrical system. Typically a car's electrical system should be at about 14 volts while the engine is running, the GMC Savana I was loaden would jump up to about 16 volts when the engine was first turned on, and then after a period of a couple minutes drop down to around 12 volts, and then oscilate back and forth between 12 volts and 14 volts. When it is at 12 volts, it is quite likely it is running in whole or in part off the battery. As a result of what is likely a failing alternator, I could have been stranded. I was able to exchange it for a Ford Transit, but was given no way to throughly describe the issue, other than to a clerk who had no idea how cars work and couldnt understand this issue. Quite likely this van will be loaned out again, until the alternator fails completely.

Matt B. 
Clasificación:
5.0

Such an easy process pick up as well as drop off

Gina H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Durley A. 
Clasificación:
5.0

Excellent service

EDUARDO H. 
Clasificación:
5.0

I've rented a U-Haul truck for moving purposes from this location several times and there's server reasons I come back: impeccable customer service, clear communication, and a very consistent positive experience. Highly recommend this team of caring and compassionate individuals to serve your rental/retail needs. Thank you for a seamless experience, U-Haul on Cicero! You better believe, we will be back!

Amber C. 
Clasificación:
5.0

Everything was perfect!

Douglas R. 
Clasificación:
1.0

When I dropped off, a man who didn't greet me just barked and asked "where's your paperwork?" He looked at it for a moment, then handed it back to me and stormed off, screaming "I don't know where they think I'm supposed to park all these fucking trucks!" - I was then left to check my own truck in.

Ty J. 
Clasificación:
1.0

El cliente no dejó un comentario.

gelasio B. 
Clasificación:
4.0

El cliente no dejó un comentario.

William P. 
Clasificación:
1.0

I've rented probably 6 vehicles from the Cicero Ave location over the past couple months, two of which had dangerous levels of damage. The 15' box truck I rented several weeks ago had been in an accident and suffered damage to its steering system to such a degree that I would have to turn the wheel about 30 degrees to the right to have it go straight. The most recent cargo van I rented had a broken windshield which had one of your pre-existing damage stickers on it. This is illegal and if I got pulled over by a cop, I would have gotten a ticket due to your staff's incompetence. When I returned the van and notified the staff, they didnt care at all and said this was normal. What the fuck is wrong with you people? Do you know why broken windshields are illegal? Because if something else hits the window, like a rock kicked up from a semi-truck, the wind shield will shatter and spray me and the other occupant with thousands of tiny glass shards, which in turn could cause me to get in to an accident. What the fuck is the point of these damage waivers or you billing customers for damage, when you refuse to fix it even when it could result in serious bodily injury. What the absolute fuck is wrong with you people.

Matt B. 
Clasificación:
5.0

The girls were busy but very professional and helpful.

SABRINA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominik H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL G. 
Clasificación:
5.0

I was pleased with the trailer I rented. I was in and out in a reasonable amount of time. I'll rent from this location again

thomas T. 
Clasificación:
5.0

The staff is great and very helpful and I always have my truck on time

Dobra B. 
Clasificación:
5.0

Great customer service on both ends. Pleasant employees. Thank you.

Stanley C. 
Clasificación:
4.0

Make it clear that even with a "truck share" online van reservation, you will have to go in the location to get the key. I'm not sure how that would work after hours. I also had to switch my reservation because your reservation site let me do a "truck share" rental at a location that also can't accommodate after-hours rental.

Neal S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ED B. 
Clasificación:
5.0

Awesome experience! Luciano was professional, friendly, thorough and efficient. I had a reservation and it was very busy when I arrived. Luciano kept the line moving and handled everyone patiently and professionally. I also had a great experience with drop off when I return the vehicle. ¡Gracias!

Sonia K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nate P. 
Clasificación:
3.0

Not greeted when walking in. Felt rude to interrupt the two girls talking. The women I approached sent me over to the next person instead of being greeted by the open cashier. Moving is stressfull enough. It's nice when companies in the business can uphold the highest customer service and that's from the moment a customer walks in.

Jennifer R. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

marycela G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Colin C. 
Clasificación:
5.0

👍

daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DULCINEA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Okechukwu O. 
Clasificación:
3.0

Staff were friendly and helpful, though initially didn't give me/mention the extras I'd ordered with my rental (furniture dolly, bags). Overall was pleased with the convenience and ease of both check in and drop off.

Emily T. 
Clasificación:
5.0

After hours check in DOES NOT WORK because LOCATOR DOES NOT WORK

MARTIN S. 
Clasificación:
1.0

Uhaul people needs more training

Sergio J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
5.0

Nothing! Helpful people, friendly, etc.. all in all, a great experience. I am moving. lot of stuff out of Chicago and will use uhaul on Cicero again very soon!

SEAN M. 
Clasificación:
5.0

11/10 these MF know what's good

Adrian R. 
Clasificación:
5.0

The girls at the counter were very professional & friendly!

Jaquelyn F. 
Clasificación:
5.0

The best

Slawomir L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley C. 
Clasificación:
4.0

Employees were courteous kind and easy return

Juan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan U. 
Clasificación:
3.0

I would only use this place if absolutely necessary. I only had to drop off a one-way rental and even for this simple transaction they managed to be rude.

Gary F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

No comments

Hiram N. 
Clasificación:
1.0

Your app never works. 1) I still had to go to the desk and have one of your employees do everything I just did on the app (drivers licenses, etc) ehrn rrenting the truck 2) When returning the truck,your app just keeps asking me to take pictures of the odometer and gas, but won;t move on the next screens, just keeps asking for another photo. 12 should be enough. This is NOT user-error or phone issues - this is a different galaxy phone from the last time I used the app (a year ago), and I have no issues with technology.

Karol G. 
Clasificación:
5.0

El cliente no dejó un comentario.

antonio M. 
Clasificación:
5.0

Excellent experience all-around. Highly recommend!!

Laura M. 
Clasificación:
5.0

Friendly, helpful service even though we switched rentals after we got there. Highly recommend.

Jason B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth R. 
Clasificación:
5.0

They've always done right by me at this location. Even if it's a last minute thing they always pull through for me.

Ismael L. 
Clasificación:
3.0

The online option was HORRIBLE, seams like 1 was chatting with 4 different people since 4 names came up. In the end no one could help and they asked me to go into the store to pick up the keys. I waited for about 30mins to pick up keys, due to the long line and only 1 person working.

HUGO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Royd A. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

Discounts! In this economy, we could all use some!

Jaime R. 
Clasificación:
3.0

I purchased a storage unit, the initial employee who set up my account was AMAZING! I was on auto pay-had the storage paid successfully until March 2022 which is when I decided I will take out my belongings. I spoke to a woman who removed me off auto payment, she understood that I was closing my account, she advised me to come in get my things and we can take care of payment. I still had a few questions so I called two days after my billing date, a gentlemen I spoke with was so rude to me, he ends up arguing with me about billing. I reiterated that the money didn't matter, I'm trying to understand how the process works for closing a storage unit---he still wants to argue with about the MONEY?!?! I was a good standing patient on AUTO PAY! My point is treating me less than a great customer is unacceptable especially in customer service. After our call I was charged for the Unit and a late fee after (conversations recorded correct?) I specially asked to settle my bill upon my arrival because i was still confused regarding the process of closing a unit. Which was never answered!!! BTW The audacity! Also, that same day I was also locked out of my storage that same day-this isn't over.

HANNAH S.  |  Overall Experience 
Clasificación:
5.0

I would have preferred one without steps, but their friendly customer service made up the difference.

Gere P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES T.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful whenever I had questions or had trouble getting access to the storage room.

juan h.  |  Overall Experience 
Clasificación:
5.0

Es un servicio muy eficiente me encantó el personal muy amable lo recomiendo ,E usado esta bodega antes la recomiendo es excelente

Emily G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bill F.  |  First Impressions 
Clasificación:
4.0

Very clean facility with good accessibility. We had trouble resolving at least two issues (over a 7 month period) via telephone and emails. Emails were unanswered. Tried calling multiple times at different times and calls were unanswered, eventually bounced to call center in AZ, where staff referred us back to facility, which we could not contact other than showing up in person. This was difficult as we were out of town, and was a frustrating experience. Other than that, the facility met our needs.

RONALD C B.  |  Overall Experience 
Clasificación:
5.0

The staff was wonderful!! I truly appreciate them.

Luz R.  |  First Impressions 
Clasificación:
3.0

I can't complain too much the location was very clean, i would just recommend for the lights on the timers to be on longer we were in the storage unit and the lights kept going off on us. I would also recommend better signage on truck returns we ended up going to the wrong side to return the truck and had to go all the way around to bring it in the right side. When I was returning the storage unit another family did the same thing so I'm sure it's an on going issue

Bianca R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Louanna K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Louanna K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael R.  |  First Impressions 
Clasificación:
5.0

I love you guys and thank you!

Angel V.  |  First Impressions 
Clasificación:
5.0

I've been with U - Haul for many years I highly recommend them the staff is very helpful in assisting their customers and very polite and very helpful on any accomodations customers need I highly recommend U - Haul and will continue using them in the future I want to thank them for all their services 🤗

anna r.  |  Overall Experience 
Clasificación:
1.0

The staff was rude locked me out of my unit 2 times and couldn't explain why. When I made a complaint they raised my rent so I closed my unit and went some where else

MICHELLE E.  |  Overall Experience 
Clasificación:
1.0

The worst experience ever ! ! ! When I made the reservation I was told I 'd get a dolly but when I got there ... I was told with almost maniacally by the man that they didn't have any ! Like he got some sort of thrill out of it ! But that's peanuts compared with the out right lie that I'd get a locker on the first floor I'm almost 62 and am on SSI with a misaligned spine , high blood pressure and diabetes. I But when I got there I was told it was on the 2' ND floor and would have to c arry my boxes and bins up one flight,across a tier,down the stairs,up a flight of stairs and down another tier ! I had to go to another facility who accommodate d me professional y and without a problem. I am filing a complaint with the BBB and with the Illinois attorney general office for fraud not to mention the appropriate socal media not to use your corporation for anything what's so ever

Anthony C.  |  First Impressions 
Clasificación:
2.0

I was not ever told that there is a few for 24 hour storage so when I got there it took about 30 minutes to even get to the point where I had access to the storage. I have an upstairs unit and the ramp up is impossible. Spent over an hour trying to get my UHaul and trailer back down off of it. I had to use the restroom in the facility and someone was there listening to music, sounded like a party. It was overall just way too much for me.

Montoria M.  |  Online Move In 
Clasificación:
5.0

great service, affordable rates, easy access. We used two storage units for a few months while staging/selling a house, and it was convenient and quick.

Nora V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley D.  |  Overall Experience 
Clasificación:
5.0

The worker Treavon Robinson was Awesome, he was very helpful I was really pleased with his service, and I thank & Appreciate his work

MONIQUE J.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

George T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ariana P.  |  First Impressions 
Clasificación:
5.0

Office was well staffed yet there was still a line for check in. My person was very helpful in changing my original reservation to a larger unit, although there was some confusion about whether I indeed had a reservation to begin with. Facility was clean and provided multiple carts for unloading/loading.

Kim B.  |  Online Move In 
Clasificación:
4.0

Excelente servicio al cliente

Moises C.  |  Overall Experience 
Clasificación:
4.0

Constance was very helpful and understanding. Gracias.

John G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S.  |  Overall Experience 
Clasificación:
5.0

Great service.and excellent staff.

Juan C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

SILVIA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

josue r.  |  First Impressions 
Clasificación:
5.0

Great staff. Evertime I walk in here its busy but im always taking care of. Great spot to do business.

miguel s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

McKenna S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Josefina N.  |  Overall Experience 
Clasificación:
1.0

The trucks are dangerous. The ramp is dangerous, the storage units are tiny and overpriced. And the lock you're forced to buy are terrible.

Leticia H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Nora V.  |  Online Move In 
Clasificación:
1.0

There was a single employee present and a long wait to be helped. Once I was assisted during checkout the employee was so rushed that he couldn't process my transaction properly. He offered no information on how to access my unit. I attempted to access on my own immediately after being checked out and I was unable to access any of the doors. I returned to ask why and found out he never processed the transaction. I then had to wait again for the single employee to come back from 'hooking up a trailer' which was partly true, the smoke break being the other.. Then this employee was unable to read credit card numbers on his own, I had to repeat phone numbers and card numbers repeatedly over 10 mins for him to finally be able to actually process the purchase of the unit. I then had to ask him multiple questions on how to access, where the unit was located, etc. as he offered no detail proactively.

nick k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brigette H.  |  Overall Experience 
Clasificación:
5.0

Thank you for having places like this.it was a great help for me thank you.

Emily G.  |  Overall Experience 
Clasificación:
2.0

I explained my storage needs to a young lady who attended to me, in which I let her know and showed her one of the bikes i needed to store. for one there weren't any storage space that could accommodate my need, except for on the top floor of the building and the rest were to small. She had told me that the space I finally settled on only had four steps leading to the space, when it was actually 4 flights of stairs making it totally impossible for me to get my items to the space since there aren't any elevators. Seems to me she needs to understand the layout of the facility a bit more, Info was deceptive and I left very dissatisfied.

Victor B.  |  First Impressions 
Clasificación:
1.0

This facility has an extremely poor layout. In order to access the unit, you have to climb a super steep ramp that ends in a tiny landing. Good luck getting a moving truck up there. How is there no elevator?!? I rented a unit and then immediately moved out.

DAVID P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon T.  |  Overall Experience 
Clasificación:
5.0

Veronica was very polite and helpful. She even gave me a water bottle after I asked if there was a Coke machine. (I was extremely thirsty after moving everything into the facility on a warm, humid day.) My only suggestion for the facility would be to put in a little ramp of concrete to cover the big bump at the threshold between the parking lot and the indoor storage facility. There's a big bump whether you go through the large garage door or through the small door next to it. This makes it difficult to push a fully loaded cart over that bump and into the building. Otherwise, it was a smooth experience!

Steve L.  |  First Impressions 
Clasificación:
3.0

I went to drop off my stuff on the storage only to be blocked off by all the Trucks, so I had no access to the drive up ramp not only that but, there was a lock on my storage unit that I did not have the key to so I couldn't take anything in it even if I wanted to. Had to come back the next morning to unload.

David Z.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dana T.  |  Overall Experience 
Clasificación:
1.0

Poor experience never renting there again

luis g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

marco c.  |  Overall Experience 
Clasificación:
5.0

Great staff

Catherine M.  |  Overall Experience 
Clasificación:
5.0

Truck and storage was helpful and easy going!

Jessica V.  |  First Impressions 
Clasificación:
1.0

Worst experience I've ever had with a business in my life.

Maria S.  |  First Impressions 
Clasificación:
5.0

The service was very excellent and prompt they were very helpful I really like the staff

anna r.  |  First Impressions 
Clasificación:
1.0

My unit was infested with rodents that were alive in my shoe boxes and ultimately came out of clothes that were in bags once I emptied the bags at home... horrible and terrible as well as traumatic.

Manny M.  |  Overall Experience 
Clasificación:
5.0

The night time manager was pleasant , he made sure I was taken care off .

gabriel g.  |  First Impressions 
Clasificación:
5.0

Wish this center could be open till 9pm

darcy w.  |  Overall Experience 
Clasificación:
1.0

Storage room is a joke No elevator If you guys are going to give some for free dont give out the worse room there is I will move my things out as soon as possible Doors dont open Escalator very

Blanca D.  |  First Impressions 
Clasificación:
5.0

Brian W. Was great at what he does, very professional, very courteous . Happen to be there at peak hour's and Brian was a Pro. I would highly recommend this U-haul because of the dedicated staff

GLen H.  |  First Impressions 
Clasificación:
5.0

I love coming here! When I am in need of a vehicle to help me move, I can count on them!& the customer service is awesome! They don't mind giving you a helping hand when you need it. I sure Recommend

Jojo D.  |  First Impressions 
Clasificación:
5.0

Bryan was good help

jonnathon g.  |  First Impressions 
Clasificación:
4.0

When I was going through hard times to pay my rental unit the Manager Michael Rodriguez worked with me by making arrangements to make my payments

JESSICA V.  |  Overall Experience 
Clasificación:
5.0

I felt that my belongings we're safe and secure at this facility. They installed many new securities since I moved my stuff in. It worked.

LINDA S.  |  Overall Experience 
Clasificación:
5.0

I loved it. It would be very helpful to have a ramp for the storages above the 1st floor level.

yve m.  |  Overall Experience 
Clasificación:
2.0

Very nice employees, but is too slow.

cesar g.  |  Overall Experience 
Clasificación:
1.0

Worst experience! Only one person staffed and over 7 groups waiting. Waited over 45 minutes for storage unit that I had ordered on the app. Employee was incompetent of uhaul system & unprofessional.

Kevin F. | Reservación
Clasificación:
3.0

While this facility is convenient, the spaces are rather small for the price. the low ceiling make it difficult for a person of my height, 5' 10" to manuver around the space.

MIRIAM H.  |  Overall Experience 
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