Customer Reviews for U-Haul Moving & Storage of Port Townsend

2,738 reviews

14082 Airport Cutoff Rd   Port Townsend, WA 98368
(At the Junction of Hwy 19 and 20 by the Wheel In Motor Theater)

(360) 385-3813

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(360) 385-3813

14082 Airport Cutoff Rd
Port Townsend, WA 98368
(At the Junction of Hwy 19 and 20 by the Wheel In Motor Theater)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Alfred B. 
Rating:
5.0

Very nice to do business with and very helpful.

Jennifer W. 
Rating:
5.0

Drop off was easy and quick.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Beulah K. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Debra E. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Alfred B. 
Rating:
5.0

Great service

Leslie G. 
Rating:
5.0

I have used Uhaul about a dozen times and the Port Townsend location is the best of them all. Friendly, helpful and efficient.

Brent S. 
Rating:
5.0

Once again Port Townsend Uhaul was fantastic!!

Cezanne A. 
Rating:
4.0

Customer did not leave a comment.

denise A. 
Rating:
5.0

The customer service was outstanding!!! The young man who took care of me should own the business in Port Townsend. He is articulate, always has a big smile, kind words & treated me like I was his new best friend. I have owned & ran my own business for years & if I still owned that business, I would be trying to hire him away from you. If you want to keep him, you'd be wise to treat him like gold. He is one in a million!!!

Janice S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Employees were easy to work with and professional.

Stephen B. 
Rating:
5.0

Computer problems hindered may experience picking up the trailer took almost an hour. The staff was very understanding and dealt with the issue and compensated me. The return was extremely quick and smooth.

Daniel M. 
Rating:
5.0

Great staff, very efficient. The store has a huge assortment of packing/moving material for purchase or rent. I'd highly recommend this U-Haul.

CONSUELO B. 
Rating:
5.0

Customer did not leave a comment.

Shane S. 
Rating:
5.0

Customer did not leave a comment.

Karl H. 
Rating:
5.0

Outstanding Service with positive and friendly customer relations is what you will find at the Port Townsend UHaul. Thanks you guys for helping our move be that much easier and less stressful. ðŸ'ðŸ½ðŸ'ŒðŸ'ðŸ½

Lee F. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
4.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

Holly Z. 
Rating:
5.0

Customer did not leave a comment.

Holly Z. 
Rating:
5.0

Customer did not leave a comment.

Barbara C. 
Rating:
5.0

Keep on doing what you do - you are great.

Mary M. 
Rating:
5.0

Jennifer set everything up for us. She was knowledgeable and a joy to work with.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
4.0

Customer did not leave a comment.

KAZUO S. 
Rating:
5.0

Great experience: quick and professional service!

cezanne A. 
Rating:
5.0

Customer did not leave a comment.

Dave L. 
Rating:
5.0

Windshield wipers didn't work

LINDA Q. 
Rating:
5.0

Your incredibly friendly shop keeper truck yard employee was wonderful quick and informative! This place was excellent for truck pick up! Thank you!

ALLISON S. 
Rating:
5.0

The experience was perfect. Employees at the location were quick, knowledgeable, and actually fun to deal with. Will recommend and return to rent again.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn G. 
Rating:
5.0

Exceptional workers and experience.

Helen S. 
Rating:
5.0

Great job and appreciate the service and the right vehicle for me.

Alexander B. 
Rating:
5.0

Friendly staff

PAUL N. 
Rating:
5.0

Nothing !! No improvement needed. Dealing with the people of this UHaul was very nice. Friendly and helpful!! If I need a truck or van again, this is where I plan to go. Thank you for great and friendly service. You made a stressful time far less stressful! 😊

Veronica L. 
Rating:
5.0

Customer did not leave a comment.

Leo L. 
Rating:
5.0

The service offered by Ted, Logan and Jennifer were excellent. I don't know how you could Improve on those three!

HEATHER A. 
Rating:
4.0

Did not get the 26 foot I requested and had to settle for a 20 foot in order to meet our mover's date. They packed it too tight and broke our tv and damaged art. Sure it was the movers fault but if I had gotten the size I requested when I signed up, this would not have happened. I feel a larger inventory of vans would be better service with happier customers.

Chrystal K. 
Rating:
5.0

Customer did not leave a comment.

brian L. 
Rating:
5.0

Customer did not leave a comment.

Frederick W. 
Rating:
4.0

So staff nice. 6x12 trailer is not in fact 12 ft and my stuff ended up getting soaked. .

Edmund K. 
Rating:
5.0

Customer did not leave a comment.

Nancy C. 
Rating:
5.0

The employees at this location were accommodating and thorough. Excellent customer service.

NUMAHKA S. 
Rating:
3.0

We were told at this location that U-haul wouldn't deliver to Ocean Shores and we would have to load a truck in Chehalis and drive it here. I wasted 2 weeks trying for a different option--only to discover that they did deliver here. So really they were friendly but not helpful.

Melissa T. 
Rating:
5.0

Improve fuel economy of trucks.

Richard V. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

The person who helped me was prompt, concise, and to the point. Perfect drop-off!

WAYNE M. 
Rating:
5.0

Customer did not leave a comment.

Lee M. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Jeremy V. 
Rating:
5.0

Customer did not leave a comment.

Tyrone H. 
Rating:
5.0

Great all around!!!

BLAKE N. 
Rating:
5.0

Customer did not leave a comment.

Dennis F. 
Rating:
4.0

Not being able to reach the location (calls go to a call center) was an issue. I was given incorrect information by the call center.

Megan T. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
1.0

When you ‘guarantee' a truck to be available at a certain time and location..make it available. Do not change the pick up location 5 times or downgrade the truck. That's not good costumer service plus your are bluntly lying to your customers when you say you ‘guarantee it' when obviously you don't.

Adam D. 
Rating:
5.0

Customer did not leave a comment.

Mo T. 
Rating:
5.0

Excellent service!

Robin A. 
Rating:
5.0

perfect - no improvement necessary!

Lucas V. 
Rating:
5.0

Jennifer is awesome, she went out of her way to help us and made us feel supported and taken care of in a stressful situation. She was extremely professional, dilligent, and super nice. Nothing like prior UHAUL experiences. To the corporate team, such great, competent workers are hard to come by â€" she deserves a raise and a promotion! Please make this happen. Thank you!

Armin M. 
Rating:
1.0

Web site stinks. Ability to contact local service bad

Willam B. 
Rating:
5.0

Helpful very service oriented. Friendly and thoughtful. Excellent service

Ronald M. 
Rating:
5.0

All good . Nothing

Lenus W. 
Rating:
5.0

Jennifer was very helpful in Port Townsend and made sure I had all I had ordered. The truck drive very nice and comfortable . Very happy with start to finish .

Jacqueline H. 
Rating:
4.0

Customer did not leave a comment.

Terry K. 
Rating:
5.0

Customer did not leave a comment.

Peter L. 
Rating:
3.0

Inspect seatbelts more regularly.

Alexander G. 
Rating:
1.0

Truck was a POS, Did not have truck when I got there, sent 40 miles to get one and facility not open. called me to come back to get truck if they could fix it. Truck needed maintenance but did make it. National customer service is hit or miss as far as help goes. "We'll call you and let you know if you can get the truck"? Used Budget, Pensky and Enterprise before and never heard anything like that.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Leah B. 
Rating:
5.0

While I had very good service at this location, I originally reserved the trailer at location much closer to home and was notified only a few days before that I had to travel almost an hour away to pickup at the new location. That was a large inconvenience.

Brett P. 
Rating:
5.0

Customer did not leave a comment.

SHERYL Q. 
Rating:
5.0

Customer did not leave a comment.

Gwen M. 
Rating:
5.0

The box door fasteners need to be fixed. Also, the ramp was very difficult to lift out of its holder. I'm not weak, but if I didn't have a hammer handy, I wouldn't have been able to get it free.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Very quick and easy!! Great location. In our county, I would recommend looking at one way rates via Poulsbo, it may be less expensive if traveling to south county. Overall, Great experience!

Lisa F. 
Rating:
5.0

Customer did not leave a comment.

Jubilee S. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Cristina D. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Charging a $10.50 fuel charge for driving 13 miles in a pickup truck is a total rip off especially when I'm already paying .99 cents per mile.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

Great overall experience. I had to extend my reservation out two days due to some complications with my move and customer support was super friendly and helpful. The box truck ran perfectly- had zero issues. Check In / Check Out was efficient. Nothing but good things to say about U-HAUL.

Jeff A. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Rebecca F. 
Rating:
5.0

Customer did not leave a comment.

Lewis G. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

As always, I was very pleased with the total experience.

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

We received very prompt and polite service. We were very pleased.

Norman J. 
Rating:
3.0

Staff at Port Townsend are friendly, professional and efficient.

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
No reviews have been submitted for this location.

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