Comentarios del cliente para U-Haul Moving & Storage of Port Townsend

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Port Townsend

Grado total:

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Tommie A. en

Grado:

The equipment selection was awful! No box trucks over 10 feet and no returns so that one could be reserved. The representatives knowledge of trailer width was seriously lacking. I rented a trailer to move 2 motorcycles and the trailer was too small yet I was still charged for driving 8 Miles. This is my fourth visit at this particular uhaul facility in Port Townsend Washington and I will make sure to never return there to rent any equipment that I need for moving anything.

David G. en

Grado:

Staff at this location is really good to work with and they are very helpful

Victoria S. en

Grado:

Ted was great and this is the Best Uhaul facility I’ve seen!!

Marty B. en

Grado:

Very quick friendly service

Ingram F. en

Grado:

El cliente no dejó un comentario.

Franklin C. en

Grado:

Truck leaked in the rain a lot

Dana A. en

Grado:

We were told the cargo van was filled with gas. But the needle was below Full when I got the van. When I filled it up, the needle was well above Full. I paid for more gas than I used. I told the employee this, and he didn't say anything.

warren M. en

Grado:

El cliente no dejó un comentario.

Michael C. en

Grado:

El cliente no dejó un comentario.

karen E. en

Grado:

excellent customer service

Patrick M. en

Grado:

El cliente no dejó un comentario.

dori B. en

Grado:

I love the port townsend location. All the staff is great

anthony P. en

Grado:

they need to adjust the signs regarding "uhaul return" and "equipment return". they are pointing in opposite directions.

Dori B. en

Grado:

I think the office staff is great they're friendly their outgoing they're professional. And the van that I rented was really cool it had a lot of things that I didn't need because I only used the van for local moving. But it was really fun to drive and it did a great job.

Chris E. en

Grado:

I'm very irritated I had to drive an hour to drop off the trailer when there are locations within 2 miles of my home that wouldn't take it because they're full on trailers. The customer should never have to go out of their way because of poor organizational policies. I specifically put Sequim as my drop off location and would have used a different service had I known that UHAUL would force me to go somewhere else. It's dishonest business on your part.

John S. en

Grado:

got nothing....all is good

Nicholas C. en

Grado:

no reflection on this facility but I tried to be "responsible" and delayed my pick-up of the trailer rather than adding the "full coverage" insurance and driving through atrocious winter conditions, to my destination. I was rewarded by having my rental rate increase by approx 120% because i picked up on friday post-thanksgiving rather than wednesday pre-Thanksgiving. So what can I say other than a big ... U-Haul and I will do my best the next time to avoid ever renting from you again including purchacing a 4000$ trailer so I don't need to ever rent from you again twice a year. I didn't so much as get a followup call from a supervisor after expressing my frustration to the customer service agent. The supervisor did take the time to quiz the agent at the Port Townsend facility, but couldn't address the situation with me. Just look how much I've spent with U-Haul in the past 6 years, and you will understand my frustration.

Judy G. en

Grado:

El cliente no dejó un comentario.

Richard H. en

Grado:

My only critique is with the online reservation process. It drags the user through far too many screens, offering options that are often not needed and taking far too much time.

judy D. en

Grado:

El cliente no dejó un comentario.

Ronald D. en

Grado:

Very friendly and knowledgeable staff at both the drop off and beginning stages .

Barry E. en

Grado:

El cliente no dejó un comentario.

Food B. en

Grado:

Always awesome service from Ted and his team.

Karen S. en

Grado:

Please treat everyone else as you treated me and you'll be golden. While I ended up not needing UHaul, when I was there, the staff were fantastic, so helpful, and so understanding. Thank you.

Jeremiah J. en

Grado:

Rented an auto transport. The whole crew was incredibly helpful and friendly. Super happy! They even helped me reverse the trailer ball on my hitch to raise the trailer up a bit.

Ben B. en

Grado:

Great, thanks!

john L. en

Grado:

El cliente no dejó un comentario.

Larry V. en

Grado:

Nothing, everything went well.

Tom R. en

Grado:

El cliente no dejó un comentario.

Elizabeth R. en

Grado:

Was perfect..... always friendly and helpful

Jennifer L. en

Grado:

El cliente no dejó un comentario.

William M. en

Grado:

Keep up the excellent service and great Staff!!!

Bruce A. en

Grado:

I had a electrical problem however Logan took care of me I. A very professional way.

Dwight B. en

Grado:

El cliente no dejó un comentario.

adam W. en

Grado:

El cliente no dejó un comentario.

olivier H. en

Grado:

El cliente no dejó un comentario.

Dan O. en

Grado:

El cliente no dejó un comentario.

John T. en

Grado:

The central call center was very good at finding the store with the equipment I needed and setting up my reservation. Express Online Check-in is a must - it made the equipment pick up a breeze. I was processed, hooked up and out of there in very little time. The people at this location were thorough, professional and downright cool.

Bruce A. en

Grado:

More knowledge with your staff regarding insurance deductibles and coverage.

John T. en

Grado:

El cliente no dejó un comentario.

Victoria W. en

Grado:

I was beyond unimpressed with your customer service, from beginning to end. I will NEVER use U-Haul again. And, the U-Boxes were a disaster. Initially, each time I spoke to a U-Haul customer service agent I received a different price quote for the same service. Once the U-Haul boxes arrived in Pt. Townsend I tried to contact them to arrange delivery. I was transferred from location to location to location before I demanded to speak to a supervisor. Then, and only then, did anyone offer to help me. We set the delivery for the following day and set a time window. The next day I was notified that the time window couldn’t be honored because the delivery had been scheduled so quickly. I had already made other plans for the day so I had to change my plans. On the morning that the U-Boxes were to be picked up I received a text at 3:27 am reminding me that they were to be returned to Bremerton by 4:00 am. At no time in my numerous conversations with your customer service agents did anyone offer an apology for the problems or offer any assistance. In fact, one of your agents became sarcastic when I asked a question. All in all, your staff were unprofessional, unorganized, unfriendly and unhelpful.

Gary N. en

Grado:

El cliente no dejó un comentario.

Mark S. en

Grado:

El cliente no dejó un comentario.

Jan B. en

Grado:

Staff is courteous and professional. Minimal waiting as walk-in customer with no reservation.

dina C. en

Grado:

Nothing

John M. en

Grado:

El cliente no dejó un comentario.

Eric J. en

Grado:

El cliente no dejó un comentario.

Michael P. en

Grado:

Excellent service

Julie P. en

Grado:

El cliente no dejó un comentario.

Caroline W. en

Grado:

El cliente no dejó un comentario.

Randall R. en

Grado:

Great employee's make great owners.

Brice B. en

Grado:

Ted and his staff are the most accommodating group of uhaul staff i have ever encountered throughout my many years of renting from this company. Hands down, best location on the peninsula!!

Louis D. en

Grado:

El cliente no dejó un comentario.

Betty G. en

Grado:

El cliente no dejó un comentario.

Donald D. en

Grado:

The equipment was clean and basically was well maintained. However, shortly after leaving the facility I started having some fuel choking problems the engine would loose power and srall momentarily, then resume. This happened several time during the 2 days I had the truck. Each time it returned to normal after a few moments.

Patrick A. en

Grado:

El cliente no dejó un comentario.

Jay K. en

Grado:

El cliente no dejó un comentario.

Gee H. en

Grado:

El cliente no dejó un comentario.

Peter W. en

Grado:

Nothing

Dan E. en

Grado:

El cliente no dejó un comentario.

Josephine H. en

Grado:

Very easy interaction, clear and reliable info. Got in and out of there quickly.

Allison K. en

Grado:

El cliente no dejó un comentario.

Kathleen W. en

Grado:

The Uhaul location did a great job. I have neither complaints or recommendations for them. The one big suggestion I have is for the Uhaul reservation site. I will not use it again unless the information that I spent time entering is shared with the rental location, since I had to give all of the same information to them.

Michael C. en

Grado:

The van was better than I expected. Very comfortable. Thank you

MIchael H. en

Grado:

Nothing

Michael H. en

Grado:

It was quick and et

STEPHEN R. en

Grado:

Computer software needs to be updated as it took a very long time to try to process my Dolly rental and then would not take my credit card. We tried 2 different cards and it would not process it at all. took almost 30mins to get my rental and I was lucky I had some cash.

eugene S. en

Grado:

El cliente no dejó un comentario.

JOhn P. en

Grado:

El cliente no dejó un comentario.

Terry L. en

Grado:

El cliente no dejó un comentario.

Mark S. en

Grado:

El cliente no dejó un comentario.

Lisa J. en

Grado:

All customer service folks were capable, efficient and kind.

Leroy P. en

Grado:

El cliente no dejó un comentario.

Chris C. en

Grado:

I thought the verification process was a little intense after remembering some of the vehicles running through crowds and what not I realize It may be necessary other than that is a good experience

Roger M. en

Grado:

El cliente no dejó un comentario.

Dave L. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

Main complaint is that tongue of 5x8 trailer is too low to the ground, particularly for small cars. Lots of chain dragging when entering and existing gas stations with standard driveway cuts.

Rachel S. en

Grado:

El cliente no dejó un comentario.

Douglas B. en

Grado:

this loctionwas great

Robert F. en

Grado:

Average... had to vacuum the drivers seat so I could sit on it. Sand and dirt in the seams... new truck needs to be cleaned

John M. en

Grado:

El cliente no dejó un comentario.

Scott F. en

Grado:

El cliente no dejó un comentario.

John C. en

Grado:

Professional yet personable service. Highly recommend

Jeffrey H. en

Grado:

El cliente no dejó un comentario.

peter W. en

Grado:

Nothing

Ronald R. en

Grado:

Tel the customer know that a tow dolly would be very noisy.. With and without a load.

Norman C. en

Grado:

Female employee was very helpful and professional.

mark K. en

Grado:

El cliente no dejó un comentario.

Teresa M. en

Grado:

El cliente no dejó un comentario.

Cary H. en

Grado:

El cliente no dejó un comentario.

John M. en

Grado:

El cliente no dejó un comentario.

Stefaan V. en

Grado:

El cliente no dejó un comentario.

KURT K. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

El cliente no dejó un comentario.

John G. en

Grado:

El cliente no dejó un comentario.

Nicolas O. en

Grado:

El cliente no dejó un comentario.

Donna W. en

Grado:

El cliente no dejó un comentario.

Mark S. en

Grado:

Nice friendly place . I would use again

Jake N. en

Grado:

El cliente no dejó un comentario.

harold P. en

Grado:

El cliente no dejó un comentario.

Belinda S. en

Grado:

Very helpful & friendly as usual

Ann L. en

Grado:

Their helpfulness was phenomenal. The problem was the subcontractors from Moving Help.Com—two did not show up. PT UHaul recommended a local mover. I suggest avoid Moving Help.Com!!!!!!!!!!!!

Steve K. en

Grado:

Ted was very accommodating with all my changes. It was much appreciated!

Michael F. en

Grado:

I know this is a corporate location, but what a good example for the rest of your company.

Charles B. en

Grado:

I arrived and everything was ready to go. This is the best U-Haul experience I have had.

RONALD C. en

Grado:

The staff was very friendly.

KIM W. en

Grado:

Friendly and helpful. Facility is large and convenient to park in.

Curtis H. en

Grado:

Staff were great to work with and the Moving Help Mike Rossier was a life saver and went out of his way to accommodate us!

Jason K. en

Grado:

Staff were accommodating and professional.

Mary D. en

Grado:

Friendly professional service. Would highly recommend them to anyone looking for a convenient and economical way to move/store things.

lucille w. en

Grado:

Miscommunication with a continual rental for a larger truck was bad. We ended renting from Budget. So sorry.

Terri A. en

Grado:

The facility is great, and the people are fabulous! Everyone is so helpful and pleasant.

Amy K. en

Grado:

Friendly and helpful staff.

Karen B. en

Grado:

The staff was extremely helpful, friendly and proficient. I would highly recommend this facility to anyone for their moving or storage needs.