Customer Reviews for U-Haul Moving & Storage of Port Townsend

2,691 comentarios

14082 Airport Cutoff Rd   Port Townsend, WA 98368
(At the Junction of Hwy 19 and 20 by the Wheel In Motor Theater)

(360) 385-3813

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(360) 385-3813

14082 Airport Cutoff Rd
Port Townsend, WA 98368
(At the Junction of Hwy 19 and 20 by the Wheel In Motor Theater)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The employees at this location were accommodating and thorough. Excellent customer service.

NUMAHKA S. 
Clasificación:
3.0

We were told at this location that U-haul wouldn't deliver to Ocean Shores and we would have to load a truck in Chehalis and drive it here. I wasted 2 weeks trying for a different option--only to discover that they did deliver here. So really they were friendly but not helpful.

Melissa T. 
Clasificación:
5.0

Improve fuel economy of trucks.

Richard V. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN B. 
Clasificación:
5.0

The person who helped me was prompt, concise, and to the point. Perfect drop-off!

WAYNE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrone H. 
Clasificación:
5.0

Great all around!!!

BLAKE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis F. 
Clasificación:
4.0

Not being able to reach the location (calls go to a call center) was an issue. I was given incorrect information by the call center.

Megan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
1.0

When you ‘guarantee' a truck to be available at a certain time and location..make it available. Do not change the pick up location 5 times or downgrade the truck. That's not good costumer service plus your are bluntly lying to your customers when you say you ‘guarantee it' when obviously you don't.

Adam D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mo T. 
Clasificación:
5.0

Excellent service!

Robin A. 
Clasificación:
5.0

perfect - no improvement necessary!

Lucas V. 
Clasificación:
5.0

Jennifer is awesome, she went out of her way to help us and made us feel supported and taken care of in a stressful situation. She was extremely professional, dilligent, and super nice. Nothing like prior UHAUL experiences. To the corporate team, such great, competent workers are hard to come by â€" she deserves a raise and a promotion! Please make this happen. ¡Gracias!

Armin M. 
Clasificación:
1.0

Web site stinks. Ability to contact local service bad

Willam B. 
Clasificación:
5.0

Helpful very service oriented. Friendly and thoughtful. Excellent service

Ronald M. 
Clasificación:
5.0

All good . Nothing

Lenus W. 
Clasificación:
5.0

Jennifer was very helpful in Port Townsend and made sure I had all I had ordered. The truck drive very nice and comfortable . Very happy with start to finish .

Jacqueline H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter L. 
Clasificación:
3.0

Inspect seatbelts more regularly.

Alexander G. 
Clasificación:
1.0

Truck was a POS, Did not have truck when I got there, sent 40 miles to get one and facility not open. called me to come back to get truck if they could fix it. Truck needed maintenance but did make it. National customer service is hit or miss as far as help goes. "We'll call you and let you know if you can get the truck"? Used Budget, Pensky and Enterprise before and never heard anything like that.

Alan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leah B. 
Clasificación:
5.0

While I had very good service at this location, I originally reserved the trailer at location much closer to home and was notified only a few days before that I had to travel almost an hour away to pickup at the new location. That was a large inconvenience.

Brett P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERYL Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwen M. 
Clasificación:
5.0

The box door fasteners need to be fixed. Also, the ramp was very difficult to lift out of its holder. I'm not weak, but if I didn't have a hammer handy, I wouldn't have been able to get it free.

DAVID L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

Very quick and easy!! Great location. In our county, I would recommend looking at one way rates via Poulsbo, it may be less expensive if traveling to south county. Overall, Great experience!

Lisa F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jubilee S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cristina D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
3.0

Charging a $10.50 fuel charge for driving 13 miles in a pickup truck is a total rip off especially when I'm already paying .99 cents per mile.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron B. 
Clasificación:
5.0

Great overall experience. I had to extend my reservation out two days due to some complications with my move and customer support was super friendly and helpful. The box truck ran perfectly- had zero issues. Check In / Check Out was efficient. Nothing but good things to say about U-HAUL.

Jeff A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lewis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don M. 
Clasificación:
5.0

As always, I was very pleased with the total experience.

Teresa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

We received very prompt and polite service. We were very pleased.

Norman J. 
Clasificación:
3.0

Staff at Port Townsend are friendly, professional and efficient.

Sandra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
5.0

Super friendly. Took the initiative to come out and help me get the return completed in record time. Wore a mask for COVID-19 precautions, which o greatly appreciate.

David B. 
Clasificación:
3.0

Many problems with this reservation. I had worked through your reservation system on the phone speaking to a live person. I asked to rent a 5x8 in Port Angeles, WA on 6 August. I was told none were available, but I could pick up a 5x8 for a one-way in Sequim on 8 August. I arrived on time in Sequim and there were no trailers. A 6x12 was available a few blocks away but it hadn't been "turned in" yet so I could not have that one. I had to drive over 60 miles out of my way to pick up this trailer. The U-Haul reservation system is useless.

David L. 
Clasificación:
5.0

Ted, the facility manager, runs a great shop. He is efficient, knows his equipment, and a pleasure to work with. Likewise, Jennifer is another important team player at Port Townsend U-Haul and excels in customer service. Everyone I have dealt with at PT U-Haul are highly professional and extremely courteous.

Scott R. 
Clasificación:
5.0

Add a taco truck to your customer amenities!

Sherrill M. 
Clasificación:
5.0

I experienced a potentially major problem when renting from U-Haul. I originally reserved a 10ft truck and auto carrier however I wanted to amend the reservation so that the only equipment I would have would be a 6 X 12. Trailer. I called the U-Haul traffic line and spoke with a representative who facilitated the adjustment to the reservation. The day I was supposed to pick up the equipment I discovered that the adjustment had not actually been made and that only thing that happened was the auto carrier was removed. The truck was still reserved and the 6X12 trailer was not. After fixing this issue, I had to drive out to Port Townsend to pick up the equipment rather than go to Bremerton where the equipment should have been.

Guy K. 
Clasificación:
3.0

I spent way too much time trying to talk to any agent any time

Dana S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey R. 
Clasificación:
5.0

Logan was awesome to work with!

Gary K. 
Clasificación:
5.0

We had UHaul Port Townsend install the trailer hitch on our car, excellent service, quick and professional, very helpful. Thank you!!

Suzanne D. 
Clasificación:
5.0

Ninguno

Jean W. 
Clasificación:
5.0

Jennifer and Logan went above and beyond to make our moving experience easeful and pleasant. I highly recommend working with this U-hual location!

Amy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

Very friendly and helpful.

THOMAS B. 
Clasificación:
5.0

Keep up the good work. Excellent customer service and facility.

Warren H. 
Clasificación:
5.0

Very friendly and personable.

James J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

Scheduling was a little bit off, but otherwise a great experience. The manager/installer where both friendly and got the job done right!

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric N. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry C. 
Clasificación:
4.0

Port Townsend is a great location- easy on/off area. Staff is always helpful and service is fast

SANDRA M. 
Clasificación:
5.0

Excellent, fast, friendly service! It made it so easy for me to rent and be on my way.

Norman J. 
Clasificación:
5.0

Friendly service, Dependable pick-up truck. costs were explained.

Robert M. 
Clasificación:
5.0

The online check in system needs refining.

Walter Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey N. 
Clasificación:
5.0

very friendly and easy to work with.. Thank you

Wanda G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kelly M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence O. 
Clasificación:
5.0

Not much else. U-Haul Port Townsend from the phone call at the beginning and throughout the whole process were terrific. Very nice equipment also.

Mark J. 
Clasificación:
5.0

Very positive experience!

Teresa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amelia T. 
Clasificación:
5.0

Employee Ted was super helpful, friendly and efficient. He made pick up a breeze

Abby H. 
Clasificación:
4.0

Your communications, your phone system and methods need an overhaul! The constant information while holding on a 45 minute plus wait time is offensive! State you business suggestions once and then put on restful music! Not constant blah, blah, BLAH! I was given conflicting quotes from each representative and the Bremerton lication said they set an appointment for my hitch installation, but never made an actual appointment. The time I spent just getting the appointment was over 2.5 hours. When I never received the confirmation email, I called the Port Townsend office and after 5 conversations about ordered materials needed I finally got the appointment scheduled with the actual installer. Once I arrived at the location I was pleasantly surprised at their helpfulness, knowledge and expertise! A great location and wonderful crew there! Just getting to that point was rather epic!

Gary M. 
Clasificación:
5.0

Have used the Port Townsend U-haul Rental several times sense they opened and have always had excellent service and the equipment has always been better than expected Thanks Port Townsend U-haul

Stephen G. 
Clasificación:
5.0

Installer was extremely friendly, polite, and eager to do an excellent job. He went out of his way to show me the work he did and explain everything I needed to know. Seems a totally conscientious person.

Peter S. 
Clasificación:
5.0

Fast turn-in and excellent experience!

Kris A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith D. 
Clasificación:
5.0

Not very helpful fixing our reservation that was messed up by the checkout guy. Didnt offer a refund eventhough they admitted we were over charged.

JACOBUS FREDERIK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominique C. 
Clasificación:
5.0

Give Ted and Logan a raise they are both great!

HEATHER ANNE G. 
No se han enviado comentarios para esta ubicación.

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