Customer Reviews for U-Haul Moving & Storage of Port Richmond

1193 comentarios

2153 Richmond Terrace   Staten Island, NY 10302
(At Faber Street)

(718) 285-9868

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(718) 285-9868

2153 Richmond Terrace
Staten Island, NY 10302
(At Faber Street)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

absolutely great working with this store and team.

Derrick F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Siva S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTINA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELT JR M. 
Clasificación:
4.0

Keep doing what you are doing

Andrea F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew W. 
Clasificación:
5.0

Everyone I came in contact with was awesome!! Friendly, professional, knowledgeable and polite!! It was a pleasure doing business with your company!! Your customer service reps are the BEST ❤️

BRIGIDMARY F. 
Clasificación:
1.0

Not pickup the phone

FRANCISCOC G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxana B. 
Clasificación:
5.0

More staff on weekends to accommodate more customers customers do no not have to wait in line for longer time.

EDSELR A. 
Clasificación:
2.0

Customer service when picking up my reserved van was the worst experience I have had with an company. We waited for 10 minutes for someone at the front desk but no one was working, or even visible in the whole store. We then went outside, found an employee who was very rude to us and when we asked if anyone would help us he shouted that someone should be inside when in fact they were not. There was one man we had to shout for in the back who was able to get someone. This someone ended up being the same guy that was rude to us. Everyone else we encountered except for him was kind and helpful. I would suggest having better customer service and at the bare minimum, manners towards other people.

ADRIANA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIMITRIOS B. 
Clasificación:
5.0

Excellent Service all around

KEITHR W. 
Clasificación:
1.0

My box arrived late. I was promised money off and that never happened.

MASSIEL F. 
Clasificación:
5.0

very clean, happy, well managed site.

JOHNL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANDSIEJ B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SASHA S. 
Clasificación:
5.0

Please be sure to remind renters about the turning off the tow ??? When the truck is empty. Andrew at the

Matthew G. 
Clasificación:
5.0

Mr. Johnson knew his stuff and was very friendly and caring. His customer service skills are second to none. Gracias

Eric K. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard C. 
Clasificación:
1.0

On 8/15/2021 we were informed, by our moving helpers, that our U-Box was lost at the 1515 Gallatin Pike N, Madison, TN location when they arrived for pickup. We drove 25-minutes to this location to inquire about this situation and see how it could be resolved since we had to accomplish the move-in on 8/15/2021 as contracted and scheduled or face a penalty. Upon arrival a Caucasian man with short (crew cut) hair (we were later told his name is Mike) informed us that our U-Box was found. He then said something along the lines of: "with all the people moving here right now; you can't expect me to run all this smoothly on what they are paying me". I was aghast by this statement! I do not know what this man is paid, but I pay good money to U-Haul and I DO expect something like this to run smoothly! Is this is the attitude among U-Haul employees? I am HIGHLY DISSATISFIED with this HORRIBLE customer service and currently am reluctant to ever use the U-Box option with U-Haul ever again!

Laurette H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leigh G. 
Clasificación:
5.0

Andrew did a great job. Easy pickup and return. No complaints.

DAVIDCHARLES B. 
Clasificación:
5.0

The UHaul arrived with the lock broken. It looks like it was crushed. But I must commend the driver. Her name was “Tru” she was able to help my very distraught daughter who received the box remove the hinges to open the box while my daughters movers were still present. She was calm patient and very polite.

Paula M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZURAB M. 
Clasificación:
1.0

ghetto here, nobody wants to work

SIVAS S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Russell W. 
Clasificación:
5.0

The guy that worked that day was very professtional and helpful thanks again

Alexis C. 
Clasificación:
5.0

Manager was incredible Had a great experience at this location

Vincent H. 
Clasificación:
5.0

El cliente no dejó un comentario.

jason S. 
Clasificación:
4.0

One slight problem, U-box pickup time was promised as 4 to 5 pm, but U-haul truck came at 11 am instead. I wanted to have someone there to make sure there were no problems getting your truck into the driveway, with possible cars in the way, but no one was at the house at 11 am. It worked out ok anyway.

Daniel S. 
Clasificación:
1.0

U-Haul gave our delivery drivers the wrong U-BOX. When they arrived to deliver our furniture, it was an empty U-BOX. Our movers had to drive all the way back to U-Haul to pick up the correct box.

Emily J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESFRANCIS G. 
Clasificación:
2.0

The guy behind the counter was very dismissive and seemed to have an attitude. Everyone else in the store was friendly. I just happened to get him. Same attitude for when i returned the vehicle. Staff was not in the store for a good 5 minutes. He was probably on his way out with his 2 week notice handed in already

Karlson W. 
Clasificación:
1.0

Don't use this UHaul location. While the staff I met were very helpful, there seems to be nobody on staff to answer the phones. They also overcharged me by $50 - I returned the truck keys at the counter on the same day I rented it, but I was charged a late fee for returning the truck after closingh, and two days rental though it was only a few hours. I called UHaul and they opened a ticket and said I'd hear back within 3 days, but I never heard back from the location or from UHaul.

DAVID W. 
Clasificación:
1.0

I reserved a 10' truck. They changed my equipment to a 9' van last minute. The employee wouldn't even hear me out. I ended up needing to make 2 trips rather than 1.

Karl S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIRIAM L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTONIODOMINGO S. 
Clasificación:
5.0

very helpful

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
3.0

There was trash and broken pallets all over the lot upon returning no one was in the office fro me to return my rental no one answered the phone . Very unprofessional

JOSEPHPAUL F. 
Clasificación:
3.0

I rented the truck with just under half a tank and gave it back same way and still got billed for gas !

OMRANEJAZ C. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCOC G. 
Clasificación:
1.0

Customer service shouldn't leave anyone on hold for over an HOUR! When you actually speak to a representative, have them pass on the information as they promised. I spoke with three different people in the same day, no one had a clue of my situations. Update your software and retrain your staff to do vehicle inspections correctly. As a professional driver this was the worst experience I have ever encountered.

DOUGLASFRANCOIS D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Racheal H. 
Clasificación:
5.0

Keep up with the good work 👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽

EMMANUEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENTJ C. 
Clasificación:
1.0

I had registered and reserved online because I had done that on already and it was nice easy and fast. But this time they made me do everything again at the store and because of their lack of attention. My stuff got wet in the rain. The people behind the counter need to learn how to not interact with each while attending a customer.

Jesus G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn E. 
Clasificación:
5.0

The in-person drop off staff were extremely friendly

BRADLEYCONARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janelle P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIVAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELI F. 
Clasificación:
2.0

Not lie to your customers

MICHAEL S. 
Clasificación:
5.0

Better system to book u-box. Work backwards from the day I want it delivered. I had to keep switching around dates on the booking site and even then i couldn't get it delivered on the date I wanted because it was booked. Set expectations of how long in advance to book a delivery of a u-box. Hire a service designer and listen to them!

Charlie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREWJOSEPH W. 
Clasificación:
4.0

Site is large and easy to get to

WILSONHUGO G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ali N. 
Clasificación:
5.0

El cliente no dejó un comentario.

COLIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
5.0

Great service

ABDULRAHMANALI N A. 
Clasificación:
5.0

More professional

MAXIMO N. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARLD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAVIER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSAYVONNE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARJORIEM G. 
Clasificación:
5.0

When you confirm my pickup for 6am and then I'm told at pickup location that it won't be ready until 730 because business was not open until 730 is unacceptable I had movers at the location being paid to sit around because of the incompetence of uhaul as a corporation, I would never recommend your business to anyone or use any part of your business again

ANTHONY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

Excellent service. Absolutely hassle free. The cleanest rental location I have ever seen. All personnel were professional and friendly. Highly recommend this location to everyone who asks.

Therese R. 
Clasificación:
5.0

Nothing, helpful staff with outdoor drive up check in like an airport rental car.

Stephen K. 
Clasificación:
5.0

The staff is very friendly. I enjoyed doing business with them. Andrew at the desk, and the young lady who checked in my return at 3 pm on June 14.

Mary B. 
Clasificación:
5.0

Friendly staff, easy check out, wheel alignment was a little off on the truck but it got us from A to B

DANIELLEMARIE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH P. 
Clasificación:
5.0

Both manager and worker very pleasant and helpful. My family and I will be returning next time we need a uhaul thank you very much

MATTHEWADAM M. 
Clasificación:
5.0

Process was very easy and attendant was excellent. Will definitely rent from here again.

Kevin S. 
Clasificación:
1.0

Trailer was stuck up the air while we pulled over to change our flat tire and we spent 3 hours on side of road with 4 children: they need better equipment!

LISAC C. 
Clasificación:
1.0

No good

FRANCISCOC G. 
Clasificación:
4.0

People were great but company mileage policy is a rip off. I had to travel 9 miles from the pickup point to my home to load the truck than 16 miles to drop the truck off which caused me to go over the allowed and cost me extra money

John D. 
Clasificación:
5.0

Excellent service

Joseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARAC D. 
Clasificación:
1.0

First off they don't answer the phone I called 20 time from 7am to 10am to make a reservation second I had to hook up my own trailer

THOMASJEREMIAH Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAKE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert W. 
Clasificación:
3.0

El cliente no dejó un comentario.

CARMELADEBORAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annmarie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Memet C. 
Clasificación:
5.0

can't think of a thing. Special compliments to manager Lydia

ROBERTP S. 
Clasificación:
4.0

The first truck's roll-up door was stuck closed. The Port Richmond staff quickly replaced with a second truck and i was on my way !!

EDMUNDA Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDERA M. 
Clasificación:
5.0

Customer service is very nice, efficient and comfortable to work with, especially first thing in the morning.

ERICAJ G. 
No se han enviado comentarios para esta ubicación.

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