Customer Reviews for U-Haul Moving & Storage of Point Loma

8,757 comentarios

3820 Midway Dr   San Diego, CA 92110
(S Of Sports Arena Bl)

(619) 223-2131

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(619) 223-2131

3820 Midway Dr
San Diego, CA 92110
(S Of Sports Arena Bl)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

1. Start by checking to see that all the maintenance lights are off on the dashboard. I had to call Roadside assistance to have them perform diagnostics. This delayed my loading time on packing day, and I had to resume the next day on Driving Day. 2. Check to make sure that the headlights are clean and bug-free. I had to ask for someone to clean the headlamps. I ended up driving before sunrise on Day 2; so glad that I checked for safety. 3. Perform a front end alighment on this vehicle. It tends to pull to the right which really wore out my right driving hand. I would appreciate a credit on this bill as the delay and impact to my schedule could have been easily prevented by a multi point inspection at the Pickup Location. No Customer should expect to begin a 1400 mile moving trip with the engine light on solid orange. Gracias.

JEFFREY C. 
Clasificación:
1.0

Lyn is the rental return area was a complete joy. Her customer service went above and beyond

JENIFER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS R. 
Clasificación:
5.0

Everything was satisfactory

ALBERT B. 
Clasificación:
3.0

El cliente no dejó un comentario.

PETER H. 
Clasificación:
1.0

El cliente no dejó un comentario.

NEVEN W. 
Clasificación:
4.0

The moving company in LA did not show up when they said they will. First they said 5:00, then they changed it to 5:30. We waited but no sign of them. They finally called and told us they may be able to come 7:00 pm. We told them that would be too late and not good for us. We then cancel it. That was very disappointing since we had to unload the truck ourselves. You really should not recommend the moving companies, which could not do what they sign up for.

ALIREZA A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roxann M. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHERIE W. 
Clasificación:
5.0

Great experience overall specially with the check out through the app

LUCIO C. 
Clasificación:
5.0

Moses and Mike are very efficient. They were on time, quick, and even helped clean up after my move

MASON RICHARD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD P. 
Clasificación:
5.0

Amazing staff. Very friendly and helpful.

Karen K.  |  First Impressions 
Clasificación:
5.0

Absolutely nothing here! Staff was amazing!

Karen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

NAVDEEP C. 
Clasificación:
5.0

The guys were great helping us switch trucks and getting us on the road. Loved their Halloween decorations!!!

SUSAN S. 
Clasificación:
5.0

Was supposed to pick up the truck at 5am. Manager didn't even put the key in the lockbox, so we sat in the parking lot for 3 hours waiting for someone to show up, and was hung up on by uhaul call center 3 times. Had to pay for an Extra 3 hours to the moving company.

McKenzie C. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW H. 
Clasificación:
4.0

Very fast and efficient, and nice employees working.

Jenna M. 
Clasificación:
5.0

Agent who checked me in & out was GREAT - fantastic customer service skills. Promote him!

KAVIN S. 
Clasificación:
5.0

The staff at your midway location were amazing. I was already having a ruff day when I went to rent the uhaul. The staff there were so incredible that they totally turned my mood around. The went above and beyond to accommodate me. They interacted well together and provided some of the best customer service I've r er received in a very long time. Uhaul is lucky to have those two individuals working for there company. I even end ed d up renting a storage at that location because of your staff there.thank you so much. Sincerely whitney costello

Whitney C.  |  First Impressions 
Clasificación:
2.0

We rented a truck to move in town. It was a round trip & returned to same location, however I was charged 1.09 a mile. Agent said couldnt change contract at check out. even though it was pick up agents mistake. Uhaul owes me a reimbursement

FELIPPA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS H. 
Clasificación:
5.0

Dude at the front desk was friendly and helpful

AARON P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary Kim M. 
Clasificación:
1.0

Worst lot to pick up a truck ever

Dominic N. 
Clasificación:
1.0

Make the manager hire more people so everyone doesn't have to wait over an hour to pick up their uhaul. When your own employees tell you the manager does it on purpose so the manager can receive all the bonuses, that manager should be fired. Worst experience with uhaul ever and honestly I will never use uhaul again because waiting in line for 1.5 hours when I had a very busy day, did not sit right with me. He was extremely rude and wasted so many people's time only for his personal gain.

Olivia S. 
Clasificación:
4.0

The staff was friendly, quick, and helpful. Much appreciated!

HALEY O. 
Clasificación:
5.0

These guys were great and very attentive. By far the best experience with U-haul so far. What was very impressive is that they got onto cleaning the truck right away. Very nice location too. They had all of their equipment lined up on the line in a very straight fashion.

VYACHESLAV N. 
Clasificación:
5.0

The line was kinda long when i got there and I had a reservation. Also, the store front could use some love. The clerk was really nice and helpful and when I returned the vehicle the guy that received it was also very pleasant. Overall, a great experience! ¡Gracias!

SERGIO V. 
Clasificación:
5.0

Long line during scheduled pickup, 1 person behind counter 50% of my wait. This is the only detractor. Your entire team ROCKS! I will always return to this specific location based on friendliness and professionalism. Thx U!!!!!

JOHN S. 
Clasificación:
5.0

Might be nice if there were an "Express Lane" for customers picking up, who ordered their rental on-line.

THOMAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE NUNEZ G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas G. 
Clasificación:
3.0

I have rented from this locations a couple times in the past and everything went well. This time they rented me a truck with electrical issues-I noticed a red battery icon on the control panel as I drove off, but didn't realize what it signified until a while later when the "check charging system" notice came on. When I called the office on Midway the fellow who answered transferred me to a line that left me on hold for 25 minutes. I hung up just before arriving back at the Midway location when, I discovered, no one knew about our situation and no plans had been made ahead of time to get us going again. After several frantic calls the desk fellow notified the yard another truck had to be found. I was then told I had to back the car on the trailer off so they could transfer the trailer to the alternative truck, and then remount the car on the trailer. The yard people were very polite and accommodating, once the frantic fellow at the desk calmed down. My bitch is that your repair line punished me for calling for assistance while on the road, scolding me to instead go online and then I "would be in control." Bullshit. Yours is a good system when it works, but not so hot when things go wrong. Spend a bit more on your customer service when folks on the road need help, and worry a tad less about your corporate operating expenses and bottom line.

Willis M. 
Clasificación:
1.0

I was overcharged!!

STACIE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN L. 
Clasificación:
4.0

Extremely easy drop off thank you

Jason W. 
Clasificación:
3.0

El cliente no dejó un comentario.

KEIKO S. 
Clasificación:
3.0

Location was fine. However central U Haul services were poor. My account was frozen for no identifiable reason and had to call/wait on hole for someone to remove the hold. They were unable to tell me why the hold was placed. A couple other people at the site had the same issue

CHARLES H. 
Clasificación:
5.0

Ninguno

DANTE C. 
Clasificación:
5.0

The staff is ALWAYS helpful and professional! Have been coming to this location for over 20 years off and on as needs arise! Truly appreciate everyone!

JUDITH R. 
Clasificación:
4.0

THE KEY DROP OFF WAS NOT WELL MARKED

DAVID A. 
Clasificación:
2.0

I fell screwed over. I went to fill up the gas tank to replenish the fuel I used. The gas gauge when filling continued to show just underneath 3/4 tank. I needed to refill to 3/4 tank. The gas gauge continued to stay at the same spot while filling up. I even stopped fueling, started the truck, and had to refuel again because of the gauge still showing 3/4 tank. $35 dollars later, I said screw it. On my way to take the truck back, the gas gauge went up to full. Screw you guys for taking my money. I drove 40 miles total. This wasn't $35 of gas. I feel like this is a scam to screw your customers over. Thanks for taking my money that I really need to pay my bills and out food on my table.

Travis S. 
Clasificación:
4.0

Pretty efficient moving the weekend traffic at the store.

DAVID P. 
Clasificación:
3.0

Website wasn't clear that I couldn't drop off the U-haul at a different location. Front desk didn't clarify drop-off location. Service was fast so I appreciated it. But since I had to pay extra to drop off the U-haul at the same location, I wasn't happy with my experience and would likely look for alternatives next time.

MARCUS R. 
Clasificación:
5.0

Lynn was very helpful and friendly.

Julio I. 
Clasificación:
4.0

A little higher cost than I was led to believe. I left more gas than I used and it still averaged more miles than I thought I drove. Total with gas $60. 4 hr.use. $19.95price was a “hook”

Beatrice V. 
Clasificación:
5.0

Great service. Clean truck. App was a little glitchy. I always use this location to rent a truck .

Peter K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon J. 
Clasificación:
5.0

Thank you to the very helpful and friendly staff!

Devon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry M. 
Clasificación:
3.0

El cliente no dejó un comentario.

SAMANTHA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James-Derek M. 
Clasificación:
3.0

The truck was clean but not well maintained. The pickup process could have been more streamlined. The process was lengthy and frustrating. The employees were polite and helpful.

Robert S. 
Clasificación:
4.0

My boyfriend and I originally rented 1 15' truck to drive down to San Diego, we're moving there. I drove our 4runner and he drove the truck. Our 4runner broke down while we were in bakersfield and when I called uhaul, the first lady i talked to when I asked if there was any tow dollys nearby she said "nope there is nothing in a 50 mile radius", then she hung up on me. The next woman i talked to when I asked again if there were any tow dollys said "yes, theres one available in bakersfield"..... so if I had not called again and spoken to a different person my boyfriend and I would've been fucked and probably had to turn around back to the bay area. Thank god I talked to the second woman who took her time and looked for a tow dolly for me.

ASHTON M. 
Clasificación:
5.0

Nothing. Service couldn't have been better.

IAN W. 
Clasificación:
3.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

The whole process was quick and painless.

Vincent S. 
Clasificación:
5.0

Faster check in process

Baylor T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfredo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Liam E. 
Clasificación:
5.0

I pulled in your guys were on top of their game. They had me in and out quick and on a hurry. While being super nice in every way. - those guys get an A+ from me. Thank you Jim Turner

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL SAMUEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jomel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEZEKIAH B. 
Clasificación:
5.0

Everything was great! Representative that helped me was very friendly.

Karla M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William D. 
Clasificación:
5.0

Just picked up a car hauler for the day. All went smooth. Need to download the AP to make pick up even faster.

MICHAEL C. 
Clasificación:
5.0

Amazing customer service

CHRISTOPHER Z. 
Clasificación:
5.0

Everything I need to ship and deliver a lot of art. Real professional operation.

Tom F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benoit R. 
Clasificación:
3.0

Time at the desk felt excessive.

JOHNNIE S. 
Clasificación:
4.0

One thing completely killed it for me. I got the coverage in case it was stolen but she never told me its was for each day she made it sound like it was a one time charge . at coast more than the dam rental did. Thanks completely shysty and screwed up. I feel like I was taken advantaged of. That type of business is completely wrong. Other than that everything was great. The ladie that helped me seems like she isnt happy or doesn't like people or her job but the company and set up was nice and easy and fast. I just can't get over the charge for everyday I would not have done it thats for sure.

Michael R. 
Clasificación:
3.0

Customer service, you had marked that I was to have half a tank and I was almost empty. When I went back in to ask the desk clerk she was dismissive and the cleaning crew helped me more. Igor to see her one more time outside as she made a personal call and once again it was like if she was paying for the services and I was inconveniencing her.

ADRIAN M. 
Clasificación:
5.0

Keep up the good work.

Jesus M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel B. 
Clasificación:
1.0

The tuck itself was horrible. The emergency brake light Was on and not going away and making noise .noise in power steering when making turns and moving right to left when driving 50 plus. I was lucky made it safe back To return the truck.

Mohammad K. 
Clasificación:
5.0

Friendly, helpful, and professional staff. The equipment is clean and reliable. Really good experience.

PENGFEI R. 
Clasificación:
3.0

El cliente no dejó un comentario.

KYLE K. 
Clasificación:
5.0

I got one price quote online for a 4 hour rental but when I went in to rent the van it was for an all day rental. I was in too much of a hurry to argue or figure out what happened. Also the “calling someone” to verify my identity was annoying and unnecessary. I would have been fine putting down a credit card as collateral

Daniel P. 
Clasificación:
5.0

The Midway location is perfect! 5 Stars to the employees alone!

ROBERT S. 
Clasificación:
3.0

El cliente no dejó un comentario.

philip D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda C. 
Clasificación:
3.0

Let me start by saying that this problem was not with any of the businesses that were assigned for our pickup. This was more uhaul and computer issues. This wasn't the location we chose. We reserved in advance and received email at 200 pm day before pickup that location was changed. We then received call after 700 pm that the truck had not been returned and pickup was changed from 6am to 9am. We arrived at 9 am only to be advised they didn't have a 26' available. We were then sent to another location 30 minutes away. Over all it took 2 hours before we made it back home making it 5 hours after our anticipated start time. We had to hurry and load as much as possible because we had help at final destination. We were 5 hours later loading then anticipated. Because of this we had to make a second trip to retrieve the remainder of items. Returning the truck we were charged an additional $40 for over milage allowed. Not only did we lose time but had to pay for additional gas. I have always used uhaul for all our moves but this cluster was so bad that I will most likely never use again.

ALEX F. 
Clasificación:
2.0

The pick up process was slow and laborious. Worst experience with uhaul to date.

EUSEBIO A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles G. 
Clasificación:
4.0

The customer service rep went out of his way to be helpful! I wish I could remember his name!

Donald R. 
Clasificación:
4.0

Very friendly and helpful.

George D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick A. 
Clasificación:
3.0

Lots of homeless in the parking lot after hours.

Kim A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

rashanda l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry H.  |  First Impressions 
Clasificación:
4.0

Overall a really great experience. Robin and Jeremy did everything to make sure I was taken care off and found a great spot for my moving out for the trailer. Dalton was the one really going above by helping position the trailer just right and making sure I didn't have to cross the incoming truck lane. I would recommend others the facility and going with u-haul as their storage and moving supplies solution.

Andreas B.  |  Overall Experience 
Clasificación:
5.0

Robin es muy amable todos los trabajadores son muy respetuosos y amables

Claudia V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JANIE O.  |  Overall Experience 
Clasificación:
5.0

Very helpful

rashanda l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tom s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tom s.  |  First Impressions 
Clasificación:
5.0

Please don’t change a thing.

Michael B.  |  First Impressions 
Clasificación:
5.0

The entire staff, especially Dalton, was awesome!

Roger K.  |  First Impressions 
Clasificación:
5.0

The girl that took care of me was so nice and helpful.

Norma T.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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