Customer Reviews for U-Haul Moving & Storage of Pocatello

3,030 reviews

709 N 5th Ave   Pocatello, ID 83201
(Behind Big O Tire)

(208) 234-0730

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(208) 234-0730

709 N 5th Ave
Pocatello, ID 83201
(Behind Big O Tire)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Force the checking if your equipment

ANDREW C. 
Rating:
4.0

As I left the location, the gas indicator that showed how much I should fill it was off. I was told that it needed to be filled up to just below Full but when I left it was on 3/4 of a tank. Other than that, pretty good experience.

MICHAEL H. 
Rating:
4.0

The contract I got this time was the worst-uhaul customer service main office,rated me horrible rates. I probably won't do business with any Uhaul location again.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

JERRY M. 
Rating:
5.0

Customer did not leave a comment.

TODDMELVIN T. 
Rating:
3.0

The person who checked me and did not give me instructions on being able to return the U-Haul without a $20 charge. I had to ask him about how to turn it in and what I needed to do. He simply said use our app It took me about 30 minutes to figure out where on the app to go to return the truck I rented. When I finally found my account the account said I had not rented a truck. It would not allow me to return the truck. I live in a city 30 miles away. On Thanksgiving morning I had to drive all the way in to the rental place with my key to return the truck because their app would not allow me to return it. I will have to really think about whether I wanna rent from this location again

SUSAN D. 
Rating:
4.0

Customer did not leave a comment.

CATHERINE L. 
Rating:
5.0

Customer did not leave a comment.

LISA C. 
Rating:
5.0

Quick and easy, great customer servuce.

KIMBERLY D. 
Rating:
5.0

Customer did not leave a comment.

Jordan M.  |  First Impressions 
Rating:
5.0

Staff was attentive, courteous, and professional. I am very appreciative.

CLINT B. 
Rating:
5.0

Customer did not leave a comment.

Janese L. 
Rating:
5.0

the only issue ive had was my license was expired and was told i couldnt rent from uhaul. no resolution or options were made.

KAYLA M. 
Rating:
3.0

#1 Clean the struck! Walls were dirty and the inside smelled like cigarette smoke. #2 The windshield wipers did not work very good at all! I had to drive during a rain storm in SLC, UT traffic, so it was a bit uncomfortable and very loud. It only rained for a little ways but it was defiantly inconvenient.

SUSANA S. 
Rating:
3.0

Customer did not leave a comment.

Daniel G.  |  Overall Experience 
Rating:
5.0

The after hours call center is not very helpful.

DANIEL H. 
Rating:
5.0

Both picking up and receiving the customer service was great.

BART C. 
Rating:
5.0

Loved being able to hire movers to unload, they were wonderful! On time, polite and helpful, and fast workers! Well worth the money!

Ruth S. 
Rating:
3.0

The truck was not cleaned inside or out, we had to clean bird poop off the windshield before we could even leave.

RHONDA F. 
Rating:
5.0

Excellent service, knowledgeable and very helpful.

ROZE D. 
Rating:
5.0

Customer did not leave a comment.

CAPRICE MARIE S R. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

Great staff at the Pocatello store were also professional and outstanding. I was very pleased with how quickly I was able to drop off my trailer. I give them a solid A for their friendliness, promptness and overall professionalism.

JEFFREYALAN S. 
Rating:
5.0

overpriced,poor disclosures, terrible check out,good truck

TERRY B. 
Rating:
3.0

I needed to add air to my tires and my request was denied by the person in charge at the time. disappointed.

PABLO M. 
Rating:
5.0

Customer did not leave a comment.

debra A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA C. 
Rating:
5.0

The people made it the good experience

BENJAMIN N. 
Rating:
1.0

The truck didn't drive good. But overall all was well. I have used these guys a couple times but today was different

GABRIEL M. 
Rating:
4.0

Customer did not leave a comment.

John J.  |  First Impressions 
Rating:
2.0

I am very upset about the entire situation I was quoted a completely different price on line then I paid at the location. There was no gas in the uhual which caused an issue when we dropped it off at the return location. The back of the uhual was dirty and I was told I had to clean it.. Overall I am not satisfied with your company.

Dustin M. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Monte A. 
Rating:
5.0

Awesome professional customer service. Will recommend my family and anybody else to go there. Thank you a happy customer

Gina r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole B. 
Rating:
4.0

Customer did not leave a comment.

LEVERETT W. 
Rating:
5.0

Patricia was awesome and so helpful. Thank so much.

TINA A. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

Ryan was very helpful.

Al N. 
Rating:
5.0

Great check in, the guy was very on the ball and efficient.

THOMAS H. 
Rating:
5.0

Jamie is one of the best customer facing employees I have encountered in any business. I would love to have him work for my organization.

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

Victor D. 
Rating:
2.0

First I was scheduled for a Tuesday and then informe they don't do hitches on Monday or Tuesday. It is impossible to ever get anybody to answer the phone - they made me an appointment for 2 weeks later on a Wednesday at 11:00. At 1:30 (after I called and was on hold forever) I'm informed the hitch didn't come in on the 12:00 FedEx truck. Why do they schedule me an appointment when the hitch is not even at the bloody store? So my car was there from 10:30 to 4:30 - I will not use them again. They did take off the labor cost- but my time was more important! It was ridiculous - and WHY did nobody call and let me know what the freak was going on?

Linda S. 
Rating:
4.0

Customer did not leave a comment.

sandra M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brentz G. 
Rating:
5.0

Customer did not leave a comment.

DILLON C. 
Rating:
1.0

I did keep the trailer 2 days longer than expected. Life happens yes I should have kept better communication. Nevertheless the way I was treated was absolutely degrading a power hungry manager. Not just any but General manager threatening me with a policy that was totally inaccurate. Was not able to explain to me my charges. Bills me a receipt I did not sign ir was even aware of. I cannot believe how unprofessional this experience was. I use U-haul a couple of times a year. After that situation I doubt I will again. I would like to discuss this matter further with someone in corporate that may be a little more open minded. Kasie Cota 208-613-7507

Kasie C. 
Rating:
5.0

Customer did not leave a comment.

Harold S. 
Rating:
5.0

Customer did not leave a comment.

KIM N. 
Rating:
5.0

Great!

Beau B. 
Rating:
5.0

The unit was not cleaned before it as supposed to BUT the gal who helped me did it right away. She and he were both excellent customer service reps. I highly recommend them. (Sorry I can't remmber their names, His started with an R, She was VERY helpful).

Albert N. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Great job, very professional

Richard A. 
Rating:
4.0

Customer did not leave a comment.

CHERI E. 
Rating:
5.0

Breanna was very polite , professional, and helpful. With employees like her. I would be glad to do business there , as well as recommend that location to others.

JOHN H. 
Rating:
5.0

Great customer service.

Harry C. 
Rating:
5.0

When I set up the appointment I did it online and I didn't get to talk to anyone locally so it was a little nerve racking. I feel it would have been better if there was a phone number that I could have called to confirm my apt. I didn't get a confirmation until the day before and was able to talk to someone locally.

Katie T. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
3.0

I was over charged. They said they would credit my account, but have not seen as of yet.

Kurt T. 
Rating:
4.0

The mechanic was the only person there helping customers and didn't know how to do everything on the computer. A little frustrating but he was friendly enough to help us out.

Drew J. 
Rating:
3.0

Customer did not leave a comment.

Rodney T. 
Rating:
3.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

The check-in process seemed somewhat redundant. I entered all of my information on-line, then had to go back through it all again when I picked up the trailer. On the positive side, the person I dealt with in Pocatello was very pleasant to deal with and extremely helpful. They made sure to explain everything to me.

Gordon G. 
Rating:
2.0

Refund a portion of my costs for the mere inconvenience I have dealt with

TIMOTHY B. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

CHARLES P. 
Rating:
2.0

I had way to many issues with my orders and this wasn’t the first time it happened I will never use uhaul again and I will never refer anyone to them.

MELISSA K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly M. 
Rating:
3.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

Rhodan was great, friendly and helpful.

Albert N. 
Rating:
4.0

Customer did not leave a comment.

Rose S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rebecca W. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Thanks, that worked great!

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
4.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Renting a trailer here was easy. I filled out the online form, and then I showed up. I was able to purchase a hitch, attach the trailer, and get on my way within 20 min. The manager made everything easy. Returning the trailer at the end of the day was also a breeze.

Michael S. 
Rating:
5.0

The return was a great experience, our check-in person was competent and polite. (I didn't catch his name but he had an Irish accent).

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

Venita G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Guillermo B. 
Rating:
5.0

Customer did not leave a comment.

John-Taylor S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
4.0

Customer did not leave a comment.

RANDALL H. 
Rating:
5.0

Customer did not leave a comment.

HEIDI C. 
Rating:
5.0

Customer did not leave a comment.

Molly B. 
Rating:
5.0

Customer did not leave a comment.

ARTHER H. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Nothing really. Great expirence and excellent associates

CHRISTOPHER G. 
Rating:
5.0

Very good customer service at this location. They were prompt and helpful!

keri B. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

A stand alone Uhaul location that has everything you would expect. The staff were helpful and proactive, the facility was clean and organized.

Aaron W. 
Rating:
5.0

Customer did not leave a comment.

Taylor H. 
Rating:
5.0

Customer did not leave a comment.

JEFF P. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

Quirino T. 
Rating:
5.0

After our stressful pick-up with the Uhaul, it was nice to talk to a person who understood our situation at drop off. Very helpful.

JOSIP B. 
Rating:
4.0

Customer did not leave a comment.

Brandyn M. 
Rating:
5.0

good job keep it ☝.

PEDRO R. 
Rating:
5.0

Customer did not leave a comment.

Jarrez C. 
Rating:
5.0

Excellent customer service, very nice and helpful

Elizabeth R. 
Rating:
5.0

Horrible overall experience. Booked for Jackson, WY, you changed me to Victor, ID, then less than 24 hours before, I tot tells me they don't have it. Flights needed to be changed, hotels rebooked. Made my 240 mile trip a 380 mile trip.

Bruce H. 
Rating:
5.0

Friendly & got me on my way as quick as possible.

FREDERICK K. 
Rating:
5.0

They were quick and friendly to work with. Even saved us some money! :)

Mary H. 
Rating:
5.0

Customer did not leave a comment.

Alexander F.  |  Online Move In 
Rating:
5.0

The manager was very helpful & quick to get my transaction done over the phone. I'm happy I choose this location.

michelle D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

loren a.  |  First Impressions 
Rating:
5.0

Adam was a great help in getting us a rental space!!

LuAnn B.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top