Customer Reviews for U-Haul Moving & Storage of Pocatello

3,011 comentarios

709 N 5th Ave   Pocatello, ID 83201
(Behind Big O Tire)

(208) 234-0730

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(208) 234-0730

709 N 5th Ave
Pocatello, ID 83201
(Behind Big O Tire)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Excellent service, knowledgeable and very helpful.

ROZE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAPRICE MARIE S R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAYTON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL E. 
Clasificación:
5.0

Great staff at the Pocatello store were also professional and outstanding. I was very pleased with how quickly I was able to drop off my trailer. I give them a solid A for their friendliness, promptness and overall professionalism.

JEFFREYALAN S. 
Clasificación:
5.0

overpriced,poor disclosures, terrible check out,good truck

TERRY B. 
Clasificación:
3.0

I needed to add air to my tires and my request was denied by the person in charge at the time. disappointed.

PABLO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

debra A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA C. 
Clasificación:
5.0

The people made it the good experience

BENJAMIN N. 
Clasificación:
1.0

The truck didn't drive good. But overall all was well. I have used these guys a couple times but today was different

GABRIEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

John J.  |  First Impressions 
Clasificación:
2.0

I am very upset about the entire situation I was quoted a completely different price on line then I paid at the location. There was no gas in the uhual which caused an issue when we dropped it off at the return location. The back of the uhual was dirty and I was told I had to clean it.. Overall I am not satisfied with your company.

Dustin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monte A. 
Clasificación:
5.0

Awesome professional customer service. Will recommend my family and anybody else to go there. Thank you a happy customer

Gina r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole B. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEVERETT W. 
Clasificación:
5.0

Patricia was awesome and so helpful. Thank so much.

TINA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank G. 
Clasificación:
5.0

Ryan was very helpful.

Al N. 
Clasificación:
5.0

Great check in, the guy was very on the ball and efficient.

THOMAS H. 
Clasificación:
5.0

Jamie is one of the best customer facing employees I have encountered in any business. I would love to have him work for my organization.

KENNETH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor D. 
Clasificación:
2.0

First I was scheduled for a Tuesday and then informe they don't do hitches on Monday or Tuesday. It is impossible to ever get anybody to answer the phone - they made me an appointment for 2 weeks later on a Wednesday at 11:00. At 1:30 (after I called and was on hold forever) I'm informed the hitch didn't come in on the 12:00 FedEx truck. Why do they schedule me an appointment when the hitch is not even at the bloody store? So my car was there from 10:30 to 4:30 - I will not use them again. They did take off the labor cost- but my time was more important! It was ridiculous - and WHY did nobody call and let me know what the freak was going on?

Linda S. 
Clasificación:
4.0

El cliente no dejó un comentario.

sandra M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brentz G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DILLON C. 
Clasificación:
1.0

I did keep the trailer 2 days longer than expected. Life happens yes I should have kept better communication. Nevertheless the way I was treated was absolutely degrading a power hungry manager. Not just any but General manager threatening me with a policy that was totally inaccurate. Was not able to explain to me my charges. Bills me a receipt I did not sign ir was even aware of. I cannot believe how unprofessional this experience was. I use U-haul a couple of times a year. After that situation I doubt I will again. I would like to discuss this matter further with someone in corporate that may be a little more open minded. Kasie Cota 208-613-7507

Kasie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM N. 
Clasificación:
5.0

Great!

Beau B. 
Clasificación:
5.0

The unit was not cleaned before it as supposed to BUT the gal who helped me did it right away. She and he were both excellent customer service reps. I highly recommend them. (Sorry I can't remmber their names, His started with an R, She was VERY helpful).

Albert N. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
5.0

Great job, very professional

Richard A. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHERI E. 
Clasificación:
3.0

I suggest that Uhaul improves the pest control in the storage units. We cleaned and wrapped everything, but we found mice excrement on the floor. We had to throw away some items, clean everything again, use gloves/face masks, and still feel unsafe.

liz m.  |  Overall Experience 
Clasificación:
5.0

Breanna was very polite , professional, and helpful. With employees like her. I would be glad to do business there , as well as recommend that location to others.

JOHN H. 
Clasificación:
5.0

Great customer service.

Harry C. 
Clasificación:
5.0

When I set up the appointment I did it online and I didn't get to talk to anyone locally so it was a little nerve racking. I feel it would have been better if there was a phone number that I could have called to confirm my apt. I didn't get a confirmation until the day before and was able to talk to someone locally.

Katie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
3.0

I was over charged. They said they would credit my account, but have not seen as of yet.

Kurt T. 
Clasificación:
4.0

The mechanic was the only person there helping customers and didn't know how to do everything on the computer. A little frustrating but he was friendly enough to help us out.

Drew J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rodney T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bryan S. 
Clasificación:
5.0

The check-in process seemed somewhat redundant. I entered all of my information on-line, then had to go back through it all again when I picked up the trailer. On the positive side, the person I dealt with in Pocatello was very pleasant to deal with and extremely helpful. They made sure to explain everything to me.

Gordon G. 
Clasificación:
2.0

Refund a portion of my costs for the mere inconvenience I have dealt with

TIMOTHY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES P. 
Clasificación:
2.0

I had way to many issues with my orders and this wasn’t the first time it happened I will never use uhaul again and I will never refer anyone to them.

MELISSA K.  |  First Impressions 
Clasificación:
5.0

Love this location!

Cassandra C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberly M. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARY C. 
Clasificación:
5.0

Rhodan was great, friendly and helpful.

Albert N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rose S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebecca W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES K. 
Clasificación:
5.0

El cliente no dejó un comentario.

donna s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan S. 
Clasificación:
5.0

Thanks, that worked great!

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD L. 
Clasificación:
5.0

Renting a trailer here was easy. I filled out the online form, and then I showed up. I was able to purchase a hitch, attach the trailer, and get on my way within 20 min. The manager made everything easy. Returning the trailer at the end of the day was also a breeze.

Michael S. 
Clasificación:
5.0

The return was a great experience, our check-in person was competent and polite. (I didn't catch his name but he had an Irish accent).

PAUL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Venita G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

Rogan is an awesome Manager!! He worked with me during some very unexpected and hard times. I am so very grateful to him. Thank you so much Rogan!!!

SUSAN A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Guillermo B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John-Taylor S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDALL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEIDI C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Molly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven K. 
Clasificación:
5.0

Nothing really. Great expirence and excellent associates

CHRISTOPHER G. 
Clasificación:
5.0

Very good customer service at this location. They were prompt and helpful!

keri B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

A stand alone Uhaul location that has everything you would expect. The staff were helpful and proactive, the facility was clean and organized.

Aaron W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFF P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quirino T. 
Clasificación:
5.0

After our stressful pick-up with the Uhaul, it was nice to talk to a person who understood our situation at drop off. Very helpful.

JOSIP B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandyn M. 
Clasificación:
5.0

good job keep it ☝.

PEDRO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarrez C. 
Clasificación:
5.0

Excellent customer service, very nice and helpful

Elizabeth R. 
Clasificación:
5.0

Horrible overall experience. Booked for Jackson, WY, you changed me to Victor, ID, then less than 24 hours before, I tot tells me they don't have it. Flights needed to be changed, hotels rebooked. Made my 240 mile trip a 380 mile trip.

Bruce H. 
Clasificación:
5.0

Friendly & got me on my way as quick as possible.

FREDERICK K. 
Clasificación:
5.0

They were quick and friendly to work with. Even saved us some money! :)

Mary H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary D. 
Clasificación:
4.0

Not call the customer about an issue that they can resolve on their own. They called me and told me they would not have my truck in time and then had the manager go drive and pick it up for the reservation that I had placed in advance.

Louise Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
1.0

See above

JOHN E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Keaton W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor W. 
Clasificación:
5.0

Super staff and my truck was a beast ( in a good way) Loved driving it !

BRIAN C. 
Clasificación:
5.0

Quick and professional.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery H. 
Clasificación:
5.0

Customer service was great, both gentlman I delt with were very good. I plan on taking all my business to this location.ðŸ'¯% ðŸ'

Trudy E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio V. 
Clasificación:
5.0

Even though the truck we used was well suited for the move, it would have been nice to have a ramp for the back of the truck. If that could be possible for the future.

Alexander T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BECKY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DREW I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kellen G. 
Clasificación:
1.0

I placed my order online and signed up for installation for the next day available, which was the following week. I got a call the day prior to my scheduled install to let me know that the hitch was not at the facility and that he would check to see if one could be found at another local facility and that I would get a call back. After a few days I stopped by the location because I hadn't received a call back and I was told that a hitch was on the way and that they'd call once it got in. Again after no call I stopped by and was told that they had received the hitch that day but had yet to get it in the system. I scheduled my install for the next available time which turned out to be today. I finally got the hitch installed 10 days after my original appointment. Today after pickup I drove home and noticed a noise coming from the back of the car with every little bump. I climbed under the car and found that the muffler is hitting the hitch with every bump. What an annoyance! I would have been fine with the delays and would have eventually forgotten about it but now I get a constant reminder every time I hop in the car about how poor this transaction has been. Having worked at Uhaul many years ago and having installed numerous hitches myself while working there I expected much more. Instead I am disappointed and dissatisfied.

Randy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander F.  |  Online Move In 
Clasificación:
5.0

The manager was very helpful & quick to get my transaction done over the phone. I'm happy I choose this location.

michelle D.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Kris T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

trica v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

donna s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Clayton L.  |  First Impressions 
Clasificación:
4.0

It would have been helpful to have an elevator since the unit was upstairs.

Robert F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

loren a.  |  First Impressions 
Clasificación:
5.0

Very great and professional!

RObert J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAwn f.  |  First Impressions 
Clasificación:
5.0

Adam was a great help in getting us a rental space!!

LuAnn B.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
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    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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