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Tarra P.Customer Reviews for U-Haul Moving & Storage of Pocatello
Testimonials From Recent Customers
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Night and day difference in customer service. Appreciated their help gladly given.
Joan H.I received excellent service.
Andrew M.Pick-up associate was very friendly and helpful.
Shaneal H.Staff here were super helpful and personable
Cameron N.The employees at this location are absolutely amazing. They are helpful, knowledgable, friendly, and just know how to make people feel good about their experience. I can't say enough good about the two women working there (Paige and I can't remember the name of the other with dark hair).
Wendy R.The staff was friendly and very professional and helpful.
jamie A.When I got the uhaul truck it was full of dog hair, my husband is allergic to dogs and this triggered his asthma. The truck was also very low on gas so the first thing I had to do is get gas. I have rented uhaul trucks before and they always have them gassed up and ready to go.
Christina J.Great service
LENARD M.Great employee Austin I was grateful for the equipment and all things went so smoothly!
Kaitlyn A.I received the truck and it hand a bounce in the front end, which the location probably did not know about. I called roadside and they didn't correct the problem. Instead, because we were limited on time and the repair not being made, only excuses, it created an unsafe situation for my family. Other than that, everything was fine. People were friendly even when I was irritated, good customer service at this location.
Karl C.Staff was more than helpful
KEVIN H.Everything was okay except when I called and a representative not in town don't make the reservation and I told him I wanted it a different place so that was the only problem I had
John H.fix the phones so callers can actually reach a person. Tried to call to extend our rental for 1.5 hours and phones would not let call go thru. I was charged double when I received my email receipt because the truck was not back by 3:30pm - it was back at 4:56pm. Shouldn't have to pay double when I cannot reach a representative to help resolve an issue.
Steve G.Friendly and professional customer service both in pickup and drop off.
Bart C.Thanks for a late notice but you guys got me hooked up!
WAYNE B.Have the truck and trailer at the same location so I don't waste an hour getting them together driving across town.
James W.The staff are courteous and professional. Little improvement needed.
JEFFRY S.Everything went smoothly. Friendly and efficient staff. The van's windshield was dirty, but I wasn't held responsible for it when I returned it, so it didn't bother me. I was also half an hour late and they didn't charge me extra.
Jason S.Easy pick up and drop off. Everything was explained really well
Kimberly R.The uhaul had a major alignment issue and it was horrible driving it over 700 miles. Please inspect all vehicles before giving them out.
Eric S.Very nice, sweet and helpful.
senior activities c. | First ImpressionsThe floor of the trailer had grease on it. I had to lay a tarp on the floor before loading my boxes in the trailer The ladies working the store were fast and friendly. Extraordinario servicio al cliente
Scott V.Extraordinario servicio al cliente
Marvin M.Wonderful customer service all around. Left an item in the truck, they found it and I was able to pick it up Thank you!!
Lisa T.Best customer service I've had using uhaul. Equipment was ready when I needed it and clean.
ALEXANDER B.High priced for climate control storage didn't seem that way, as Ice on the floor is an indication of that….a smaller yet claimed to be climate controlled but not. 1/3 the space for a higher price. Had unit all cleaned and ready to rent out on the 23rd but payment for February was pulled out on the 19th.
Colette O. | Overall ExperienceThe guy that actually helped me was great. The other employees in the store weren't really doing much. One employee was yelling at someone on his person cell phone while he was behind the counter. Super weird
NATASHA P.They didn't have a shop employee, Paige was excellent in helping me
BRIAN N.Everyone was fast and efficient.
GREGORY R.I arrived at 7:00 to bring back the dolly but no one was there, all locked up, I had to be back home by 7:35 to babysit my grandson, couldn't get anyone to answer the phone at the store then around 15-20 minutes later 800 number picked up but I had to go, at least I was able to bring it back later and not be charged for an extra day because I had to bring it back well past my time and I had to bring the 10 month old baby out when I shouldn't have had to, sorry but that was not cool for me, the dolly was great though so thanks for that
MARIE B.We went to get our uhaul I was having issues with the online. There was three staff members working. They were running around trying to get a trailer hitched. My husband and I stepped inside because the girl working ignored me when walking in to get whatever she was getting. When we stepped in she got upset and said just so you know we are closed then ran past us. Another guy heard in the back and asked what was going on I showed him from my phone. They didn't set up the uhaul to be ready or have a key in the lock box which is why I had issues. Im not happy with the service. I wouldn't have got the uhaul if we weren't In a time crunch to get our stuff from our old house.
Robert W.Samantha Conway made the experience awesome despite being the only person working the location and handling more than one customer. She did fantastic!
RICHARD E.The side light that pops out occasionally should be fixed.
MICHAEL B.Wait time was way too long to pick up and drop off. We waiting an hour to be waited on because the worker was alone and there were other guests ahead of us snd behind us. . 1 hour standing. When we dropped the truck back off we waited another hour while the only girl working was trying to get a car loaded on the dolley and ratcheted into place for a gentleman. ahead of us. She was also the only one working. It took less than 5 minutes to take care of us.
DOUGLAS C.Force the checking if your equipment
ANDREW C.As I left the location, the gas indicator that showed how much I should fill it was off. I was told that it needed to be filled up to just below Full but when I left it was on 3/4 of a tank. Other than that, pretty good experience.
MICHAEL H.The contract I got this time was the worst-uhaul customer service main office,rated me horrible rates. I probably won't do business with any Uhaul location again.
RICHARD H.The person who checked me and did not give me instructions on being able to return the U-Haul without a $20 charge. I had to ask him about how to turn it in and what I needed to do. He simply said use our app It took me about 30 minutes to figure out where on the app to go to return the truck I rented. When I finally found my account the account said I had not rented a truck. It would not allow me to return the truck. I live in a city 30 miles away. On Thanksgiving morning I had to drive all the way in to the rental place with my key to return the truck because their app would not allow me to return it. I will have to really think about whether I wanna rent from this location again
SUSAN D.Quick and easy, great customer servuce.
KIMBERLY D.Staff was attentive, courteous, and professional. I am very appreciative.
CLINT B.the only issue ive had was my license was expired and was told i couldnt rent from uhaul. no resolution or options were made.
KAYLA M.#1 Clean the struck! Walls were dirty and the inside smelled like cigarette smoke. #2 The windshield wipers did not work very good at all! I had to drive during a rain storm in SLC, UT traffic, so it was a bit uncomfortable and very loud. It only rained for a little ways but it was defiantly inconvenient.
SUSANA S.The after hours call center is not very helpful.
DANIEL H.Both picking up and receiving the customer service was great.
BART C.Loved being able to hire movers to unload, they were wonderful! On time, polite and helpful, and fast workers! Well worth the money!
Ruth S.The truck was not cleaned inside or out, we had to clean bird poop off the windshield before we could even leave.
RHONDA F.Excellent service, knowledgeable and very helpful.
ROZE D.Great staff at the Pocatello store were also professional and outstanding. I was very pleased with how quickly I was able to drop off my trailer. I give them a solid A for their friendliness, promptness and overall professionalism.
JEFFREYALAN S.overpriced,poor disclosures, terrible check out,good truck
TERRY B.Awesome professional customer service. Will recommend my family and anybody else to go there. Thank you a happy customer
Gina r. | Overall ExperienceI suggest that Uhaul improves the pest control in the storage units. We cleaned and wrapped everything, but we found mice excrement on the floor. We had to throw away some items, clean everything again, use gloves/face masks, and still feel unsafe.
liz m. | Overall ExperienceI had way to many issues with my orders and this wasn’t the first time it happened I will never use uhaul again and I will never refer anyone to them.
MELISSA K. | First ImpressionsLove this location!
Cassandra C. | Overall ExperienceRogan is an awesome Manager!! He worked with me during some very unexpected and hard times. I am so very grateful to him. Thank you so much Rogan!!!
SUSAN A. | Overall ExperienceThe manager was very helpful & quick to get my transaction done over the phone. I'm happy I choose this location.
michelle D. | First ImpressionsIt would have been helpful to have an elevator since the unit was upstairs.
Robert F. | Overall ExperienceVery great and professional!
RObert J. | First ImpressionsAdam was a great help in getting us a rental space!!
LuAnn B. | First ImpressionsUpon Drop-off, I had to call a friend to come and help me take the trailer off my truck hitch. There was no way I could have lifted the trailer by myself.
Jessica C. | First ImpressionsVery helpful! Well use again, both an employee and manager were working at 5pm on 10/27 and went out of their way to help us! Really grateful to those two.
James D. | First ImpressionsThe only thing I would have liked was a trash can in the building. It would have helped with clean up when no one out.
Justine G. | Overall ExperienceHelpful staff - Love the free month too
Daniel m. | Overall ExperienceNot having the option to prorate the unit seems a little ridiculous. My business had to store other property and we had to wait 30 days before we were able to remove it. The 30 days happen to land on a weekend so instead of paying 1 day of prorated rent I had to pay the entire month FOR 1 DAY! I will never use this service again.
Jennica R. | Overall ExperienceVery overpriced.. I moved to stg unit that was half the price and twice as big
david l. | Overall Experiencepretty good
jarod h. | Overall ExperienceWas well secured. Customer service was great! Even had carts to use.
Shay L. | Overall ExperienceThe staff who was on duty wasn't helpful and was rude. He sounded grumpy when I asked about the storage unit availability. He wasn't able to explain the charges of the truck while we were making the deal on the truck and storage.
Samson G. | First Impressionsi move out on the first and the staff have there hands tie on really hellping you. because i didnt get a free month with the rental i drove back for you people and i was told that rent starts and end
brent w. | Overall ExperienceThe very worst experience of a u/haul in my life .I even work for u/haul in the 80s and have always number 1 customer for U-Haul but never again for the Pocatello location..I was wrong accused anewii
karl b. | Overall ExperienceGreat service
Bruno H. | Overall ExperienceMy things were kept safe.
ashlee b. | Overall ExperienceManager Rogan was an absolute delight to work with, so friendly, helpful, caring, and seriously took care of us in our time of need. Thank you again so very much for your kindness...
Aaron B. | Overall ExperienceDidn't get a free month of rent after renting a truck Couldn't get into the units after paying for 24-hour access because the system didn't have my passcode, always had to ask attendant to unlock door
kellen k. | Overall ExperienceStaff was professional. Great service.
Danae H. | Overall ExperienceThe most warm welcoming friendly and helpful staff at the 5th St, Pocatello, Idaho. They accommodated my husband, our son and I during this unfortunate time in our lives. Highly recommend
Aaron B. | First ImpressionsVery nice facility. Clean and well maintained. Staff friendly and helpful. Great experience. I would definitely refer anyone to this facility.
Debra R. | Overall Experiencereason for leaving: prices went up while roll up door was never repaired properly; computers in office often didn't work in a timely manner
casey j. | Overall Experiencemy only complaint is there is a lot of material that falls on our contents from people in the second floor units. Lights would be a nice feature on the inside of the units or a place to plug one in.
GARRETT B. | Overall ExperienceGentleman was very helpful on the phone.
Debra R. | First Impressionsonly available unit was too small for my needs. good service adn friendly help.
Richard K. | Overall ExperienceWas happy with service and accessibility but mice chewed a hole in my brand new couch while stored there... and lots of mouse poop can.
kimberly h. | Overall ExperienceVery professional and Accomodating.
Danae H. | First Impressionsthey need more help on the weekends
ernest y. | Overall ExperiencePaid for storage units and was very disappointed at the size- would not work for what we needed. Thought I would ask about the possibility of a refund. Owner said sure and did everything immediately !
terry s. | Overall Experiencetoo expensive
JASON M. | Overall Experiencepeople very froendly and helpful!
Bruno H. | ReservaciónAt location the staff are very nice and friendly I will highly recommend for my friends and my family
AHMAD Z. | Overall ExperienceThe facility was convenient to use and to access. Staff was great even when I had to replace my access card. Thanks. If I need storage again I will not hesitate to come back.
ERBAN G. | Overall ExperienceStaff were kind, knowledgeable, and efficient. They did a good job at explaining everthing. The Uhaul online payment system sucked, it wasn't clear how to pay early so I accidently missed a payment.
roxanne s. | Overall ExperienceThe U-Haul Staff overall were helpful, and greeted me whenever I entered their property. They were pleasant and thanked me for using their storage unit when I moved- out.
kam l. | Overall Experience.
daniel g. | Overall ExperienceNo one let me know the procedure I needed to complete the process of moving my u box from storage to being released and picked up for delivery resulting in numerous calls & 2 hours of holding/transfer
Kelly T. | Overall ExperienceOnly wish I have is to have light inside the units. Everyone there was very helpful. Thanks Casey for all you help.
barbara s. | Overall ExperienceThank you for the nice accommodations! It was the sweetest little storage unit that I've ever had. :)
kristan o. | Overall Experience