Customer Reviews for U-Haul Moving & Storage of Pocatello

3,116 comentarios

709 N 5th Ave   Pocatello, ID 83201
(Load/Unload Indoors)

(208) 234-0730

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(208) 234-0730

709 N 5th Ave
Pocatello, ID 83201
(Load/Unload Indoors)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Tarra P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tarra P. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert h.  |  First Impressions 
Clasificación:
5.0

Night and day difference in customer service. Appreciated their help gladly given.

Joan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
5.0

I received excellent service.

Andrew M. 
Clasificación:
5.0

Pick-up associate was very friendly and helpful.

Shaneal H. 
Clasificación:
5.0

Staff here were super helpful and personable

Cameron N. 
Clasificación:
5.0

The employees at this location are absolutely amazing. They are helpful, knowledgable, friendly, and just know how to make people feel good about their experience. I can't say enough good about the two women working there (Paige and I can't remember the name of the other with dark hair).

Wendy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Boyd B. 
Clasificación:
5.0

The staff was friendly and very professional and helpful.

jamie A. 
Clasificación:
4.0

When I got the uhaul truck it was full of dog hair, my husband is allergic to dogs and this triggered his asthma. The truck was also very low on gas so the first thing I had to do is get gas. I have rented uhaul trucks before and they always have them gassed up and ready to go.

Christina J. 
Clasificación:
5.0

Great service

LENARD M. 
Clasificación:
5.0

Great employee Austin I was grateful for the equipment and all things went so smoothly!

Kaitlyn A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sunny B. 
Clasificación:
4.0

I received the truck and it hand a bounce in the front end, which the location probably did not know about. I called roadside and they didn't correct the problem. Instead, because we were limited on time and the repair not being made, only excuses, it created an unsafe situation for my family. Other than that, everything was fine. People were friendly even when I was irritated, good customer service at this location.

Karl C. 
Clasificación:
5.0

Staff was more than helpful

KEVIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gregory N. 
Clasificación:
4.0

El cliente no dejó un comentario.

ryan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lytle T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryce L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jared F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrel C. 
Clasificación:
4.0

Everything was okay except when I called and a representative not in town don't make the reservation and I told him I wanted it a different place so that was the only problem I had

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominic M. 
Clasificación:
4.0

fix the phones so callers can actually reach a person. Tried to call to extend our rental for 1.5 hours and phones would not let call go thru. I was charged double when I received my email receipt because the truck was not back by 3:30pm - it was back at 4:56pm. Shouldn't have to pay double when I cannot reach a representative to help resolve an issue.

Steve G. 
Clasificación:
5.0

Friendly and professional customer service both in pickup and drop off.

Bart C. 
Clasificación:
4.0

El cliente no dejó un comentario.

venna v.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN H. 
Clasificación:
5.0

Thanks for a late notice but you guys got me hooked up!

WAYNE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexa M. 
Clasificación:
4.0

Have the truck and trailer at the same location so I don't waste an hour getting them together driving across town.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eileen J. 
Clasificación:
5.0

The staff are courteous and professional. Little improvement needed.

JEFFRY S. 
Clasificación:
5.0

Everything went smoothly. Friendly and efficient staff. The van's windshield was dirty, but I wasn't held responsible for it when I returned it, so it didn't bother me. I was also half an hour late and they didn't charge me extra.

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL S. 
Clasificación:
4.0

Easy pick up and drop off. Everything was explained really well

Kimberly R. 
Clasificación:
5.0

The uhaul had a major alignment issue and it was horrible driving it over 700 miles. Please inspect all vehicles before giving them out.

Eric S. 
Clasificación:
5.0

Very nice, sweet and helpful.

senior activities c.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

loren a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug B. 
Clasificación:
4.0

The floor of the trailer had grease on it. I had to lay a tarp on the floor before loading my boxes in the trailer The ladies working the store were fast and friendly. Extraordinario servicio al cliente

Scott V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICK W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFRY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth G. 
Clasificación:
5.0

Extraordinario servicio al cliente

Marvin M. 
Clasificación:
5.0

Wonderful customer service all around. Left an item in the truck, they found it and I was able to pick it up Thank you!!

Lisa T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patric M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFRY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFRY S. 
Clasificación:
5.0

Best customer service I've had using uhaul. Equipment was ready when I needed it and clean.

ALEXANDER B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dillion C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MICKY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

amadeo R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam H. 
Clasificación:
4.0

High priced for climate control storage didn't seem that way, as Ice on the floor is an indication of that….a smaller yet claimed to be climate controlled but not. 1/3 the space for a higher price. Had unit all cleaned and ready to rent out on the 23rd but payment for February was pulled out on the 19th.

Colette O.  |  Overall Experience 
Clasificación:
4.0

The guy that actually helped me was great. The other employees in the store weren't really doing much. One employee was yelling at someone on his person cell phone while he was behind the counter. Super weird

NATASHA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNBINNS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacquareis I.  |  Overall Experience 
Clasificación:
4.0

They didn't have a shop employee, Paige was excellent in helping me

BRIAN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph K. 
Clasificación:
1.0

El cliente no dejó un comentario.

DANNY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cade H. 
Clasificación:
5.0

Everyone was fast and efficient.

GREGORY R. 
Clasificación:
2.0

I arrived at 7:00 to bring back the dolly but no one was there, all locked up, I had to be back home by 7:35 to babysit my grandson, couldn't get anyone to answer the phone at the store then around 15-20 minutes later 800 number picked up but I had to go, at least I was able to bring it back later and not be charged for an extra day because I had to bring it back well past my time and I had to bring the 10 month old baby out when I shouldn't have had to, sorry but that was not cool for me, the dolly was great though so thanks for that

MARIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT A. 
Clasificación:
2.0

El cliente no dejó un comentario.

JASON B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hollie P. 
Clasificación:
2.0

We went to get our uhaul I was having issues with the online. There was three staff members working. They were running around trying to get a trailer hitched. My husband and I stepped inside because the girl working ignored me when walking in to get whatever she was getting. When we stepped in she got upset and said just so you know we are closed then ran past us. Another guy heard in the back and asked what was going on I showed him from my phone. They didn't set up the uhaul to be ready or have a key in the lock box which is why I had issues. Im not happy with the service. I wouldn't have got the uhaul if we weren't In a time crunch to get our stuff from our old house.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAYCE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLAMIDE O. 
Clasificación:
5.0

Samantha Conway made the experience awesome despite being the only person working the location and handling more than one customer. She did fantastic!

RICHARD E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean R. 
Clasificación:
5.0

The side light that pops out occasionally should be fixed.

MICHAEL B. 
Clasificación:
3.0

Wait time was way too long to pick up and drop off. We waiting an hour to be waited on because the worker was alone and there were other guests ahead of us snd behind us. . 1 hour standing. When we dropped the truck back off we waited another hour while the only girl working was trying to get a car loaded on the dolley and ratcheted into place for a gentleman. ahead of us. She was also the only one working. It took less than 5 minutes to take care of us.

DOUGLAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON B.  |  First Impressions 
Clasificación:
4.0

Force the checking if your equipment

ANDREW C. 
Clasificación:
4.0

As I left the location, the gas indicator that showed how much I should fill it was off. I was told that it needed to be filled up to just below Full but when I left it was on 3/4 of a tank. Other than that, pretty good experience.

MICHAEL H. 
Clasificación:
4.0

The contract I got this time was the worst-uhaul customer service main office,rated me horrible rates. I probably won't do business with any Uhaul location again.

RICHARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODDMELVIN T. 
Clasificación:
3.0

The person who checked me and did not give me instructions on being able to return the U-Haul without a $20 charge. I had to ask him about how to turn it in and what I needed to do. He simply said use our app It took me about 30 minutes to figure out where on the app to go to return the truck I rented. When I finally found my account the account said I had not rented a truck. It would not allow me to return the truck. I live in a city 30 miles away. On Thanksgiving morning I had to drive all the way in to the rental place with my key to return the truck because their app would not allow me to return it. I will have to really think about whether I wanna rent from this location again

SUSAN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

CATHERINE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA C. 
Clasificación:
5.0

Quick and easy, great customer servuce.

KIMBERLY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan M.  |  First Impressions 
Clasificación:
5.0

Staff was attentive, courteous, and professional. I am very appreciative.

CLINT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janese L. 
Clasificación:
5.0

the only issue ive had was my license was expired and was told i couldnt rent from uhaul. no resolution or options were made.

KAYLA M. 
Clasificación:
3.0

#1 Clean the struck! Walls were dirty and the inside smelled like cigarette smoke. #2 The windshield wipers did not work very good at all! I had to drive during a rain storm in SLC, UT traffic, so it was a bit uncomfortable and very loud. It only rained for a little ways but it was defiantly inconvenient.

SUSANA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel G.  |  Overall Experience 
Clasificación:
5.0

The after hours call center is not very helpful.

DANIEL H. 
Clasificación:
5.0

Both picking up and receiving the customer service was great.

BART C. 
Clasificación:
5.0

Loved being able to hire movers to unload, they were wonderful! On time, polite and helpful, and fast workers! Well worth the money!

Ruth S. 
Clasificación:
3.0

The truck was not cleaned inside or out, we had to clean bird poop off the windshield before we could even leave.

RHONDA F. 
Clasificación:
5.0

Excellent service, knowledgeable and very helpful.

ROZE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAPRICE MARIE S R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAYTON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL E. 
Clasificación:
5.0

Great staff at the Pocatello store were also professional and outstanding. I was very pleased with how quickly I was able to drop off my trailer. I give them a solid A for their friendliness, promptness and overall professionalism.

JEFFREYALAN S. 
Clasificación:
5.0

overpriced,poor disclosures, terrible check out,good truck

TERRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

debra A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

John J.  |  First Impressions 
Clasificación:
5.0

Awesome professional customer service. Will recommend my family and anybody else to go there. Thank you a happy customer

Gina r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

sandra M.  |  Overall Experience 
Clasificación:
3.0

I suggest that Uhaul improves the pest control in the storage units. We cleaned and wrapped everything, but we found mice excrement on the floor. We had to throw away some items, clean everything again, use gloves/face masks, and still feel unsafe.

liz m.  |  Overall Experience 
Clasificación:
2.0

I had way to many issues with my orders and this wasn’t the first time it happened I will never use uhaul again and I will never refer anyone to them.

MELISSA K.  |  First Impressions 
Clasificación:
5.0

Love this location!

Cassandra C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rose S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

donna s.  |  Overall Experience 
Clasificación:
5.0

Rogan is an awesome Manager!! He worked with me during some very unexpected and hard times. I am so very grateful to him. Thank you so much Rogan!!!

SUSAN A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander F.  |  Online Move In 
Clasificación:
5.0

The manager was very helpful & quick to get my transaction done over the phone. I'm happy I choose this location.

michelle D.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Kris T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

trica v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

donna s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Clayton L.  |  First Impressions 
Clasificación:
4.0

It would have been helpful to have an elevator since the unit was upstairs.

Robert F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

loren a.  |  First Impressions 
Clasificación:
5.0

Very great and professional!

RObert J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAwn f.  |  First Impressions 
Clasificación:
5.0

Adam was a great help in getting us a rental space!!

LuAnn B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica C.  |  Overall Experience 
Clasificación:
4.0

Upon Drop-off, I had to call a friend to come and help me take the trailer off my truck hitch. There was no way I could have lifted the trailer by myself.

Jessica C.  |  First Impressions 
Clasificación:
5.0

Very helpful! Well use again, both an employee and manager were working at 5pm on 10/27 and went out of their way to help us! Really grateful to those two.

James D.  |  First Impressions 
Clasificación:
5.0

The only thing I would have liked was a trash can in the building. It would have helped with clean up when no one out.

Justine G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel H.  |  Overall Experience 
Clasificación:
5.0

Helpful staff - Love the free month too

Daniel m.  |  Overall Experience 
Clasificación:
1.0

Not having the option to prorate the unit seems a little ridiculous. My business had to store other property and we had to wait 30 days before we were able to remove it. The 30 days happen to land on a weekend so instead of paying 1 day of prorated rent I had to pay the entire month FOR 1 DAY! I will never use this service again.

Jennica R.  |  Overall Experience 
Clasificación:
2.0

Very overpriced.. I moved to stg unit that was half the price and twice as big

david l.  |  Overall Experience 
Clasificación:
4.0

pretty good

jarod h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra C.  |  Overall Experience 
Clasificación:
5.0

Was well secured. Customer service was great! Even had carts to use.

Shay L.  |  Overall Experience 
Clasificación:
2.0

The staff who was on duty wasn't helpful and was rude. He sounded grumpy when I asked about the storage unit availability. He wasn't able to explain the charges of the truck while we were making the deal on the truck and storage.

Samson G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LENDRO D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig E.  |  Overall Experience 
Clasificación:
3.0

i move out on the first and the staff have there hands tie on really hellping you. because i didnt get a free month with the rental i drove back for you people and i was told that rent starts and end

brent w.  |  Overall Experience 
Clasificación:
1.0

The very worst experience of a u/haul in my life .I even work for u/haul in the 80s and have always number 1 customer for U-Haul but never again for the Pocatello location..I was wrong accused anewii

karl b.  |  Overall Experience 
Clasificación:
5.0

Great service

Bruno H.  |  Overall Experience 
Clasificación:
4.0

My things were kept safe.

ashlee b.  |  Overall Experience 
Clasificación:
5.0

Manager Rogan was an absolute delight to work with, so friendly, helpful, caring, and seriously took care of us in our time of need. Thank you again so very much for your kindness...

Aaron B.  |  Overall Experience 
Clasificación:
3.0

Didn't get a free month of rent after renting a truck Couldn't get into the units after paying for 24-hour access because the system didn't have my passcode, always had to ask attendant to unlock door

kellen k.  |  Overall Experience 
Clasificación:
4.0

Staff was professional. Great service.

Danae H.  |  Overall Experience 
Clasificación:
5.0

The most warm welcoming friendly and helpful staff at the 5th St, Pocatello, Idaho. They accommodated my husband, our son and I during this unfortunate time in our lives. Highly recommend

Aaron B.  |  First Impressions 
Clasificación:
5.0

Very nice facility. Clean and well maintained. Staff friendly and helpful. Great experience. I would definitely refer anyone to this facility.

Debra R.  |  Overall Experience 
Clasificación:
3.0

reason for leaving: prices went up while roll up door was never repaired properly; computers in office often didn't work in a timely manner

casey j.  |  Overall Experience 
Clasificación:
4.0

my only complaint is there is a lot of material that falls on our contents from people in the second floor units. Lights would be a nice feature on the inside of the units or a place to plug one in.

GARRETT B.  |  Overall Experience 
Clasificación:
5.0

Gentleman was very helpful on the phone.

Debra R.  |  First Impressions 
Clasificación:
5.0

only available unit was too small for my needs. good service adn friendly help.

Richard K.  |  Overall Experience 
Clasificación:
4.0

Was happy with service and accessibility but mice chewed a hole in my brand new couch while stored there... and lots of mouse poop can.

kimberly h.  |  Overall Experience 
Clasificación:
4.0

Very professional and Accomodating.

Danae H.  |  First Impressions 
Clasificación:
4.0

they need more help on the weekends

ernest y.  |  Overall Experience 
Clasificación:
5.0

Paid for storage units and was very disappointed at the size- would not work for what we needed. Thought I would ask about the possibility of a refund. Owner said sure and did everything immediately !

terry s.  |  Overall Experience 
Clasificación:
4.0

too expensive

JASON M.  |  Overall Experience 
Clasificación:
5.0

people very froendly and helpful!

Bruno H. | Reservación
Clasificación:
5.0

At location the staff are very nice and friendly I will highly recommend for my friends and my family

AHMAD Z.  |  Overall Experience 
Clasificación:
5.0

The facility was convenient to use and to access. Staff was great even when I had to replace my access card. Thanks. If I need storage again I will not hesitate to come back.

ERBAN G.  |  Overall Experience 
Clasificación:
5.0

Staff were kind, knowledgeable, and efficient. They did a good job at explaining everthing. The Uhaul online payment system sucked, it wasn't clear how to pay early so I accidently missed a payment.

roxanne s.  |  Overall Experience 
Clasificación:
5.0

The U-Haul Staff overall were helpful, and greeted me whenever I entered their property. They were pleasant and thanked me for using their storage unit when I moved- out.

kam l.  |  Overall Experience 
Clasificación:
4.0

.

daniel g.  |  Overall Experience 
Clasificación:
3.0

No one let me know the procedure I needed to complete the process of moving my u box from storage to being released and picked up for delivery resulting in numerous calls & 2 hours of holding/transfer

Kelly T.  |  Overall Experience 
Clasificación:
5.0

Only wish I have is to have light inside the units. Everyone there was very helpful. Thanks Casey for all you help.

barbara s.  |  Overall Experience 
Clasificación:
5.0

Thank you for the nice accommodations! It was the sweetest little storage unit that I've ever had. :)

kristan o.  |  Overall Experience 
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