The self checkin app system didn't work. I spent 15 minutes trying to get it to work with no luck. I used the â€œHelpâ€ link and performed each step it instructed but still wouldn't allow me to check in the truck. Very frustrating.Michael D.
Customer Reviews for U-Haul Moving & Storage of Plymouth
Plymouth, MN 55441
(Located at Hwy 169 and 13th Ave South)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.William C.
Great experience, as always at this location! Awesome staff!Arin B.
Fast and courteousDean B.
You continue to bill for containers that have been delivered and returned. Your customer service repr take forever to answer. You do not clearly state the total cost a move will take. My 2 experiences with U-haul for state to state moving have been terribleANTONIA V.
I really like my experience at this location. Anderson and Fred were very friendlily and helpful. I would definitely come back to this location although it's kind of out of my driving as a distance. Thanks again for the help YOU GUYS ROCK. Keep up the good work. Maybe you should guys get a raise.Sam M.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.GARY P. | Online Move In
El cliente no dejó un comentario.Jeremy S. | Overall Experience
The staff there was excellent and very orgarnized. Very welcoming people Thanks muchTobias N.
El cliente no dejó un comentario.Camren B.
El cliente no dejó un comentario.David K.
I had a great experience at this location. It's nice to deal with such kind beardful people like myself. I will return again when my van needs arise again.Patrick R.
Every step of this experience was made easy and enjoyable by the people who worked with me and helped me with my rental. I accidentally left some items in the van when I returned itâ€¦I received a notice to pick up the items first thing in the morning! They were cared for and retuned with a smile. I can't say how much I appreciate the excellent attitude as well as service the UHaul employees provided-I also want to compliment the after hour phone personnel-accessible, kind, helpful in every way-big â¤ï¸For UHaul in Plymouth mn!KAREN M.
No comments. Excellent Customer Service.Dora F.
El cliente no dejó un comentario.Edward G. | First Impressions
El cliente no dejó un comentario.Thomas S.
The young man that helped me was fantastic. What an incredible asset to the company.Thomas W.
Super helpful staff, clean location, all equipment and supplies ready as promised. Probably the single best experience I have had with any UHaul location anywhere.THOMAS H.
However the guy at the Plymouth office was unhelpful and tight lipped ( Even though he had no other customers he wouldn't tell me exactly what I need to do to return the equipment and was not friendly) telling me "just take your stuff from the van and just go") I met no other person at this location but I would definitely not want to deal with him again!ALI Y.
El cliente no dejó un comentario.Shane E.
El cliente no dejó un comentario.Bryan W.
Done well!James K.
El cliente no dejó un comentario.Tyler K.
The gentlemen that where working there were very helpful and great customer service. I was in and out in just a few minutes both days, picking up and dropping off. You All know how much fun moving can be, and they mad everything easy!! Thank You very much Guys!!Michael S.
El cliente no dejó un comentario.cheryl g. | Overall Experience
El cliente no dejó un comentario.Robin M.
El cliente no dejó un comentario.Abdulhakime A.
El cliente no dejó un comentario.Kathryn B.
Everything went perfect a long with the moversDavid J.
El cliente no dejó un comentario.JOEL M.
El cliente no dejó un comentario.Suzanne B.
El cliente no dejó un comentario.Dysheka S.
Two employees who helped with truck pick up and return were very polite. Much nicer and more professional than many previous employees.Dana M.
El cliente no dejó un comentario.thomas k. | Overall Experience
El cliente no dejó un comentario.THOMAS C.
I have long wished for a contract which allows me to rent a trailer one way with an agreement to re-rent and return to the original location. I often have a week's downtime at the far end of a trip and do not need a trailer nor do I need to store it.Malcolm P.
El cliente no dejó un comentario.Amy B.
El cliente no dejó un comentario.Dale S.
El cliente no dejó un comentario.Todd H.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.Teresa N. | Overall Experience
El cliente no dejó un comentario.henry C.
El cliente no dejó un comentario.Joshua N.
You guys are awesome just keep doing that great workNoe A.
Repair the parking lot.Frank M.
El cliente no dejó un comentario.STEVEN M.
Anthony's customer service was exceptional.Frank S.
If it's a one way rental, something in the online check in instructions about the trucks being stored in a different area would have been nice.Rachel K.
El cliente no dejó un comentario.Michael K.
Great location near my home and excellent customer service to match!Arthur B.
Wear masks during a pandemicRobert S.
With regard to the arrival, I was first told Oct. 3 (that is what I scheduled). I called when I heard the box had arrived, in case they wanted to move up the date. I was told by the Palm Bay, FL uhaul location that they do not deliver on Sunday and the box would arrive Oct 2. I called a second time closer to the date to confirm the time and was told Oct 2 before 4pm. I cancelled plans and waited all day and at 2 pm got a call saying the box would arrive Oct 3. They appeased me by taking $50 off the cost. However, it would be better to make sure all uhaul locations have access to the same information (they totally did not).Allison L.
Nothing. Everything was perfect. It was very good service and was quick.Melissa S.
Maybe more last minute availability of trucks. :)Kristin C.
El cliente no dejó un comentario.Timothy J.
El cliente no dejó un comentario.alexander E.
El cliente no dejó un comentario.Steven M.
El cliente no dejó un comentario.KELLI S. | Overall Experience
The u-haul pick up and return was just like picking up a rental car and returning it. No hassles. The van was clean and in good condition. A very good experience overall. The person we checked in with was very professional and friendly. The same guy was there at the return. I would definitely go back there if I need another rental.ANWAR B.
El cliente no dejó un comentario.Bruce G.
El cliente no dejó un comentario.Karen G. | First Impressions
El cliente no dejó un comentario.Robert E.
El cliente no dejó un comentario.Pamela F. | First Impressions
El cliente no dejó un comentario.JASON M.
I was pleasantly surprised how helpful the staff at that location was. The facility is excellent. Everything has exceeded my expectations.patrick l. | First Impressions
This is a great Uhaul location. Great staff - friendly knowledgeable - Great manager, Fred. Great customer service.Clean store, clean and secure storage. Great operation.Kirk H.
El cliente no dejó un comentario.Salahudin A.
The guys were professional, accurate and courteous. They made our move easy. ðŸ'ŠðŸ¼Robert O.
Let people know the end of the month is really busy. I expect that, but several people waiting clearly did not. Everyone's wait time is less if people requesting equipment that is not there are not waiting in line to find that out.Thomas S.
El cliente no dejó un comentario.NELS B.
El cliente no dejó un comentario.MARI A.
El cliente no dejó un comentario.megan o. | Overall Experience
El cliente no dejó un comentario.Ann G.
El cliente no dejó un comentario.Chris C.
Great staff!Norman F. | Overall Experience
If I could give a negative review I would. I literally had NOTHING go right with UHaul other than the truck was actually there when we picked it up. Of course it didn't have gas, NO moving blankets, No 2 wheeler. Our packing supplies we ordered only the boxes showed up, no packing tape, bubble wrap, or any of the other smaller items ordered to move... I called to have them looked into and resent. NEVER did receive them. Had 10 people there to move here and we were still running to the sore getting more supplies to finish the kitchen. Getting someone to talk to on this was HORRIFIC!!! Kinda hard to move when you have to go out several times to get the product you ordered and it never came. Then the other thing that I thought was crappy is that I bought 2 padlocks in Custer, SD to lock the truck and put on the storage units. I found out they have to be a certain kind of padlock. NOWHERE does it tell you this. I am really disappointed with UHaul and would never recommend them to anyone. Not sure how they have stayed in business this long, but I will use any other company for the second half of my move OTHER THAN UHaul.Kim H. | First Impressions
Great staff!Norman F.
Nothing. Friendly and efficient customer service both renting and returning.John P.
The guy that helped me was very courteous and efficient.Robert V.
A+ Customer ServiceBart R.
El cliente no dejó un comentario.TRAVIS C.
El cliente no dejó un comentario.Dwight H. | Overall Experience
El cliente no dejó un comentario.Lynn M.
Actually have the truck size I reserved. I will not be using uhaul again. GraciasBENNO K.
El cliente no dejó un comentario.Donna D. | Overall Experience
Very friendly and proficient check-out guy.Theresa A.
El cliente no dejó un comentario.KALYAN P.
El cliente no dejó un comentario.STEVEN M.
Young man who assisted me we're super best experience I've ever had in using U-Haul over 20 yearsDee K.
El cliente no dejó un comentario.BARRIE A.
Check the vehicle basic needs are innplaceMathialagan N.
All was as hoped for. I got there and was greeted within a minute by a very helpful, polite employee. The trailer was available and hooked up to my SUV within minutes. Painless and quick. Drop-off was similarly quick and smooth. Likely the best overall UHaul experience I have had -- some have been "painful" to say the least, so I appreciated this.William K.
The inside of the trunk kinda smelled bad. I don't know if they can use a sanitizing spray or something but it smelled like a really old farm truck or something.Alaric P.
El cliente no dejó un comentario.Ronald D.
truck ran greatronald B.
This location has the best customer service!Bart R.
El cliente no dejó un comentario.Sara J.
El cliente no dejó un comentario.Lynn J.
So simple and great service!John P.
El cliente no dejó un comentario.Behailu T.
El cliente no dejó un comentario.sandra A.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.Ayesha B. | Overall Experience
El cliente no dejó un comentario.Catherine B.
Very professional and friendly service.DANIEL N.
El cliente no dejó un comentario.ELIZABETH N.
Garrett has a incredible beardZach H.
El cliente no dejó un comentario.Lamarr s. | Overall Experience
El cliente no dejó un comentario.Jonathon T. | Online Move In
U-Haul should ask up front who is picking up the goods. Because of very long phone wait times in Plymouth, I, in a round-about way, got the info to Plymouth and later confirmed with them. Hours long hassle.Kenneth K.
I want to call out the outstanding job that the team at this location provides me every time I need to schedule service or have questions. This team has been consistent with friendliness, expertise, and willingness to go the extra mile. Thank you Uhaul Plymouth!Lisa P.
El cliente no dejó un comentario.ben T.
Initial appointment time was not honored, as my hitch was not in house yet (waiting on shipment), but I didn't get a notification or call. So I showed up at original appt time and was told my appointment was two days later. Not a big deal for me, as I live down the street, but that looks like a gap in your process that should be addressed.Jeremy F.
Have staff that knows the proper way to install a trailer hitch so vehicles don't get damaged by the improper way of the installRobert B.
The storage unit was good for the three years we had it But the one-way rental trailer to AZ was a nightmare damage to our new truck tailgate from improper install of our hitch that the staff did he didn't install the right way!!!!Sandra K. | Overall Experience
El cliente no dejó un comentario.Timothy E.
Better inspection of equipment before customer arrives. One of the fabric tire tie downs needed to be replaced due to it missing most of the section that goes into the ratchet. Wire harness extender was also missing and had to be borrowed from a local rental transport. Had the transport been fully ready would have given location 5 stars due to the friendly employees and the spacious layout which made maneuvering a 20 foot truck with an attached transport very easy. Both employees that helped us were excellent.John M.
Excellent service and friendly employees. Thank You!!Ramon A.
El cliente no dejó un comentario.Duane K. | First Impressions
El cliente no dejó un comentario.Tom F. | Overall Experience
Saw a gross giant spider, but otherwise pretty good!Noella M. | First Impressions
El cliente no dejó un comentario.TONY F. | Overall Experience
Fred was very helpful and troubleshooted any issues with ease and friendliness. Very pleasant experience. U-haul is so convenient and affordable! Highly recommend this to anyone who is in midst of moving or just needs a space to store your belongings. Thanks!!KELSEY T. | Overall Experience
El cliente no dejó un comentario.AMETHYST M. | First Impressions
Although understaffed, the guys were friendly, efficient, and helpful.Mike L. | Overall Experience
El cliente no dejó un comentario.Danielle D. | First Impressions
El cliente no dejó un comentario.Don O. | First Impressions
El cliente no dejó un comentario.TONY F. | First Impressions
El cliente no dejó un comentario.Rebecca M. | Overall Experience
Bathrooms need to be cleaned more often.Stephen W. | Overall Experience
El cliente no dejó un comentario.Youje N. | First Impressions
El cliente no dejó un comentario.Amit P. | Overall Experience
Super helpful at the office desk and really appreciate that I could load/unload inside docking area!Rebekah K. | Overall Experience
El cliente no dejó un comentario.dek m. | First Impressions
El cliente no dejó un comentario.jessica j. | Overall Experience
El cliente no dejó un comentario.Matt P. | Overall Experience
Fred does it great job managing this facility. This was my first expirience with Uhaul from rentals to storage and Fred made it easy. It was always in tip top shape, with docks, elevator, public restrooms, isles clean all the time. Facility maintenance and up keep was also top notch, never a light out. The crew takes pride in this facility!kevin l. | Overall Experience
El cliente no dejó un comentario.Carl O. | Overall Experience
El cliente no dejó un comentario.James L. | First Impressions
super thank youCarlos Q. | Overall Experience
El cliente no dejó un comentario.Patrick B. | Overall Experience
El cliente no dejó un comentario.Lisa L. | First Impressions
The manager here was amazing! Such a helpful and kind man.There was also a young man who worked on Wednesday who was extraordinary. Went above and beyond necessity to help me. I don't remember his name but I wish I did. He was not the gentleman who checked me out but the person next to him. He's younger, longer hair maybe shaved on the sides... anyway he was great! Answered all my questions and helped me navigate the rental/storage process.Whitney L. | Overall Experience
Fred Glunz (general manager) and his team run a great operation. I highly recommend them.DOUGLAS D. | Overall Experience
Great facility, staff very accommodating!Gary W. | Overall Experience
El cliente no dejó un comentario.Toby S. | First Impressions
El cliente no dejó un comentario.Staci K. | First Impressions
Pues tienen excelentes empleados y limpias las instalacionesemilio m. | First Impressions
El cliente no dejó un comentario.Andrey L. | Overall Experience
El cliente no dejó un comentario.Douglas B. | First Impressions
El cliente no dejó un comentario.Amit P. | First Impressions
I had such a great experience here! I've interacted with at least 4-5 of your team members and everyone was wonderful. Thank you for making something so stressful like moving a better, easier experience. I really appreciate you!Jennie N. | First Impressions
El cliente no dejó un comentario.Winters P. | Overall Experience
El cliente no dejó un comentario.Rachelle M. | First Impressions
Have not moved in yet, but initial impression was very goodThomas V. | First Impressions
missing one way truck and had to drive 4 hours back and fourth to bring it backSophia Z. | First Impressions
El cliente no dejó un comentario.John T. | First Impressions
El cliente no dejó un comentario.DYLAN N. | Overall Experience
Helpful and accommodating staff and manager, Fred.Jad S. | Overall Experience
El cliente no dejó un comentario.Shirley B. | First Impressions
Great place with great service and excellent staff. Everyone was very friendly and helpful. Highly recommend you guys!Bud T. | Overall Experience
El cliente no dejó un comentario.Winters P. | First Impressions
The Plymouth U-Haul staff were excellent and friendly. I would definitely recommend their services and products. I had no surprises and the staff explained the storage regulations and hours so there were no issues.Kenneth c. | Overall Experience
Very personable employees, fair prices and clean truck and well maintained.Richard J. | First Impressions
Staff and Owner were friendly and gave clear directions. Super easy to move things in.Chelsea M. | First Impressions
Staff was helpful and courteous for equipment rental. The rental app would not work, so they was disappointing , but other than that, no issues.brian n. | Overall Experience
No issues. Would rent again. Moved out and reserved a truck in the next couple weeks. Will see them again. Nice people and helpful.Donisha L. | Overall Experience
El cliente no dejó un comentario.Virginia H. | First Impressions
The move out was particularly complex with logistics on my part and Valerie was superb. Her attention, professional care, willingness to go a step beyond and anticipation of needs made this while move out easy and stremlined. I was so impressed with her and appreciate all that was done. Thank You for the extra help, advice and for working with me.MERTON S. | Overall Experience
El cliente no dejó un comentario.Jermaine J. | Overall Experience
El cliente no dejó un comentario.Joshua L. | Overall Experience
El cliente no dejó un comentario.David S. | Overall Experience
Great experienceMaryjo B. | First Impressions
El cliente no dejó un comentario.Jad S. | First Impressions
El cliente no dejó un comentario.PATRICK W. | First Impressions
Great place and staff were very friendly and helpful!Bud T. | First Impressions
It was a very busy Memorial Day weekend and all the staff were excellent. I would recommend U-Haul storage and service to friends and familyKenneth c. | First Impressions
Didn't realize the size was so much more spacious than I thought..nor the numerous units in the building!Marilyn K. | First Impressions
Friendly staffsFadima J. | Overall Experience
El cliente no dejó un comentario.abubac j. | Overall Experience
El cliente no dejó un comentario.Jeffrey H. | First Impressions
Since 2017, the staff at the U-Haul storage Plymouth location has been very helpful, professional and cordial. And moving in yesterday, the staffs that l met there at almost to closing time were very helpful and professional. And l am very happy for the help they gave to me.rosali s. | First Impressions
El cliente no dejó un comentario.JP F. | First Impressions
El cliente no dejó un comentario.Jamie G. | Online Move In
Valerie was very kind and helpful.Laura L. | First Impressions
El cliente no dejó un comentario.Christine H. | Overall Experience
El cliente no dejó un comentario.tom W. | First Impressions
The manager, Fred, accommodated my request to have units near each other. This helped us so much. He responded by email in a timely manner. (Don't call!! You'll be on hold forever! Email!)Sally L. | Online Move In
My uhaul rental person John was excellent The storage unit rental person was confused, Told me wrong information, sold me a lock I didn't need, ands isn't show me where the locker was. I was pretty upset with the hole situation.Susan W. | First Impressions
Plymouth U-Haul Manager and crew run a professional, clean, and well maintained storage facility. Twice I improperly secured my storage area...and the lads gave me a call to let me know. I went down a locked the storage space up good and proper like. Thank for everything. RobRobert P. | Overall Experience
El cliente no dejó un comentario.JIM B. | First Impressions
Clean, affordable, decent location. Move in was easy, can't think of any negativesJesse C. | First Impressions
The staff there are friendly and so helpful and the atmosphere is upbeat. They so easy to work with and moving and storing things there was a treat.Michelle B. | Overall Experience
El cliente no dejó un comentario.Christine W. | Overall Experience
El cliente no dejó un comentario.rodolfo h. | Overall Experience
Super indoor storage facility! Very safe and secure system, and plenty of carts available. Also, an added bonus of having a Goodwill drop off right inside of the garage (great idea!) And, convenient restrooms . This is an extreme improvement over the old outdoor garage storage places!!Diana B. | Overall Experience
El cliente no dejó un comentario.Lauren K. | Overall Experience
El cliente no dejó un comentario.frederick a. | First Impressions
Came to the office to get a larger unit and everything was great. New Associate John was so friendly and did a terrific job taking care of my needs. The whole team at this location has always been great: Fred, Valerie, Josh(?), and now John.KATHLEEN C. | First Impressions
El cliente no dejó un comentario.Peggy Kay D. | Overall Experience
I will be evaluating you as I goDavid V H. | First Impressions
El cliente no dejó un comentario.Andrey L. | First Impressions
Outstanding customer service & clean facility. Extremely impressed.Patrick B. | First Impressions
Jeff was great!!Kelly J. | First Impressions
El cliente no dejó un comentario.Mark L. | Overall Experience
El cliente no dejó un comentario.Carolyn T. | Overall Experience
I had some trouble accessing the sliding doors to open activate box was not working properly kept saying denied hopefully that will be fixedCarolyn T. | First Impressions
El cliente no dejó un comentario.william o. | First Impressions
El cliente no dejó un comentario.Danielle D. | Online Move In
I had an excellent experience with U-Haul. When I was packing up my belongings and I was short a couple of U-Boxes they were prompt in getting me more. They were always willing to help accommodate as moving can be so stressful anyway. The things that could be improved upon are that they have U-Boxes that are 2x the size that they are and a way to track where your boxes are in the delivery process...especially to another state. Great experience!Debra S. | First Impressions
The person (Patricia) who booked the rental space over the phone with me) was amazing! And Kevin at the facility went above and beyond to help me. Really amazing help and professionalism. I will highly recommend the company to anyone.Patricia R. | First Impressions
El cliente no dejó un comentario.robert h. | First Impressions
El cliente no dejó un comentario.Scott K. | First Impressions
So nice!! Easy to understand the entire process for renting actually 2 trucks this week for different projects. I also rented a storage locker and was happy with the price. Loved the enclosed load/unload area.Susan P. | First Impressions
El cliente no dejó un comentario.Robert P. | First Impressions
El cliente no dejó un comentario.epg media l. | First Impressions
El cliente no dejó un comentario.Darryl W. | Online Move In
Customer rep gave great service!!! Very pleased with location and ease of access!!melissa m. | First Impressions
El cliente no dejó un comentario.Maria R. | Online Move In
Not only would I recommend the location, I have to many people!!!CINDY K. | First Impressions
This is a wxcellent facility and the customer service at this location is outstanding.Barbara S. | First Impressions
El cliente no dejó un comentario.Tom F. | First Impressions
Staff member went out of her way to help me. Very pleased! Thank youJulianne G. | First Impressions
El cliente no dejó un comentario.Karen O. | Online Move In
El cliente no dejó un comentario.Gary W. | First Impressions
El cliente no dejó un comentario.Gina T. | First Impressions
El cliente no dejó un comentario.MARY M. | First Impressions
The staff was friendly, very competent, andprofessional; I will definately go to them again for moving needs! The only misunderstanding was upon return, when a female staff assumed that the van was empty when we brought it back, so, without asking, sent us to the check-in tent. She had to be told that we were still loaded, renting a storage locker first; she shouldn't have assumed.james b. | First Impressions
Listen, Fred and the crew at Plymouth Uhaul are amazing. Outstanding customer service, friendly, kind, and seriously interested in making your life easier. Just a great bunch of people. Everything about the rental experience and move-in was perfect!Teresa H. | First Impressions
The experience of professionalism was above par. Great team at U-Haul Moving & Storage of Plymouth; I HIGHLY recommend this location for all moving and storage needs!ORVIE B. | First Impressions
Staff person was very thorough and friendly in explaining what we needed to do. He also did a walk- through demonstrating how to use cards, where to enter, etc.bj S. | First Impressions
Great service and friendly staffAndrew C. | First Impressions
Fred was very patient, informative, and professional in explaining what we need to know. Very impressed!Leif H. | First Impressions
Service was exceptional from everyone we dealt with. The facility is great. Clean, well-lit, great equipment.Jan K. | First Impressions
Easy rental process and superb customer service from start to finish! The facility is spotless, easy to access and the covered off loading dock is super functional.Kathleen D. | First Impressions
Every one I worked with was great. They explained everything thoroughly.Boris B. | First Impressions
The gentlemen that helped me was so nice and answered all of my questions. I was impressed by your facility.Tammy S. | Reservación
Nice knowagable Staff. Clean facility and grounds. Very Secure.Kreg L. | Reservación
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