Customer Reviews for U-Haul Moving & Storage of Pleasant Hills

8,667 comentarios

5 Clairton Blvd   Pleasant Hills, PA 15236
(Rt 51 between AAA & Cloverleaf-serving West Mifflin-Baldwin-Pleasant hills)

(412) 655-7030

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(412) 655-7030

5 Clairton Blvd
Pleasant Hills, PA 15236
(Rt 51 between AAA & Cloverleaf-serving West Mifflin-Baldwin-Pleasant hills)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de vehículos
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everyone at this location is really friendly, fast, and thorough. They also are very accommodating to circumstances, which I greatly appreciate!

CIARA N. 
Rating:
5.0

The person that checks you in is extremely efficient.

GARDNER P. 
Rating:
5.0

Customer did not leave a comment.

Darrell E. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE F. 
Rating:
1.0

I left equipment after hours as explicitly instructed by Uhaul a employee, however I was charged a drop off fee. I notified Uhaul of the overcharge the next day but have not received the promised callback. I called customer service to follow up but was on hold for over 30 minutes. This is still unresolved six days after the erroneous charge.

THOMAS S. 
Rating:
5.0

very professional and cheerfull.

THOMASFRANCIS A. 
Rating:
5.0

Customer did not leave a comment.

NATHAN R. 
Rating:
5.0

The employees at this location really know how to run a business, they are quick and confident. Each time I rent a van the efficiency amazes me. Heads up order equipment online and upload both sides of your driver license ahead, saves so much check in time.

Melinda C. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

KRISTIE A. 
Rating:
5.0

Customer did not leave a comment.

RALPH J. 
Rating:
5.0

Very helpful personnel! One request - rent the trucks with a full tank of fuel. It is not easy in an urban/suburban area to find a place to refuel a 26' truck towing a loaded auto transport.

Frank C. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
4.0

Guy who checked truck back in was very pleasant.

LUKE T. 
Rating:
5.0

The customer service agent deserves five stars as well for assistance skills

Henri J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L.  |  Overall Experience 
Rating:
5.0

nothing outstanding service

james M. 
Rating:
4.0

Customer did not leave a comment.

Amber R. 
Rating:
5.0

Customer did not leave a comment.

Raymond M. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA W.  |  First Impressions 
Rating:
5.0

I just didn't like using a link for damages There was no internet service to complete this task.

MARYANN G. 
Rating:
5.0

Staff was friendly, courteous, and professional. Great service. A+. Would recommend to others.

ETHAN J. 
Rating:
3.0

FILL THE TANK!! Giving a truck with only 1/8 of a tank to start is not right! Don't make the customer “guess” at the refill. Very unprofessional!!

DWAYNE M. 
Rating:
4.0

Customer did not leave a comment.

adam F. 
Rating:
5.0

All the employees was super nice .

SAMSON C. 
Rating:
4.0

A lot of dirt on stairs and in hallway

Rene F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ZACHARY W. 
Rating:
3.0

When I got the truck it was not cleaned so when I returned it it wasn't and I got charged

DENISE H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
4.0

Customer did not leave a comment.

Jody P. 
Rating:
5.0

Truck was old and noisy which is why I think they used it for local. However it's still ran well and caused no issues

GARY D. 
Rating:
5.0

Customer did not leave a comment.

Marc D. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Coffee, donuts?

Dowis G. 
Rating:
2.0

I Was overcharged twice!

JONATHON M. 
Rating:
5.0

Customer did not leave a comment.

Staci M. 
Rating:
3.0

My unit had mouse droppings in it. When I showed Jessica, she said she would have some one clean it. Whoever cleaned it didn't clean it all up. There were several locations in the unit with mouse droppings. I loaded my belongings on one side of the unit and will see if someone can clean the remaining droppings. Or I may do it myself. I know many storage units have mice, but at least TRY to make it look like you don't. . The locks don't work well on the units either. I have to go back up to have them drill a bigger hole so the lock actually works. The unit should have been cleaned and inspected before I checked in. I wish I could say I'd recommend it, but I can't right now. Fortunately, I will only need it for a few months. If this were going to be a longer term rental, I think I'd look elsewhere.

Robert J.  |  First Impressions 
Rating:
5.0

Jessica was a delight

Grant S. 
Rating:
5.0

Customer did not leave a comment.

LYNN O. 
Rating:
4.0

Customer did not leave a comment.

Jonathan Richard C. 
Rating:
5.0

I want to share that Carl H. REALLY WENT OUT OF HIS WAY TO HELP ME THIS EVENING.... I wasn't sure how about or what to do with my truck today and he went out of his way to explain things and help me...please note his service with me. Have a great day and THANK YOU CARL....

VICTORIA W. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE M. 
Rating:
5.0

Reservation smooth an easy fast and effecient

CHAD M. 
Rating:
5.0

Customer did not leave a comment.

RAUL C. 
Rating:
5.0

that staff at Pleasant Hills Location is always helpful and good to deal with

JAMES G. 
Rating:
5.0

I have rented from you at least once every two years & find that this location has best service and availability. I am a loyal customer. Thanks!

LOUIS S. 
Rating:
3.0

I wrote down the mileage when my husband came back to our house and then again when he parked it in the drop off lane a half hour after closing time. I was not able to check it in according to the directions on the pamphlet so I called first thing in the morning. When I received the final bill email I saw that I was overcharged by 7 miles. It was at 162009 at pickup, 162032 at home and 162036 at drop off. I was billed for 162043 by emailed final bill the next morning. I sent an email response questioning the overcharge and was totally ignored. Your billing sucks at the Pleasant Hills, PA location.

VANCE S. 
Rating:
5.0

Nothing. The operations at this location seem smooth.

WAYLON B. 
Rating:
5.0

Customer did not leave a comment.

Gregory E. 
Rating:
3.0

The pick up/drop off process was relatively painless. However when picking up I asked to have an extra day of rental added just to make things easier on myself. They told me they would do that but then I got a call telling me they needed the truck back asap and that that extra day was never added.

ROBERT H. 
Rating:
5.0

Jen helped me switch out a vehicle at the last minute, great service!

Kellen W. 
Rating:
5.0

Customer did not leave a comment.

William R P. 
Rating:
5.0

Excellent service by the young gentleman!

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

Mario S. 
Rating:
4.0

Customer did not leave a comment.

Raul C. 
Rating:
3.0

Be careful about extra charges. I received a voicemail stating that I didn't ask for an extension and that I needed to return the uhaul. When I called they asked if I returned it today or yesterday. They should know this. I returned it 9/25 which is the same day I got it. I returned it while the store was still open. Then found out I got charged a $20 late fee. Not ok. I wasn't late

Danielle H. 
Rating:
5.0

Perfect experience

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH Z. 
Rating:
5.0

Everything was perfect. What a great experience. Keep doing what your doing.

Denis H. 
Rating:
5.0

The person that helped us, Dane, was a huge help. We were anxious about driving a 26' truck with a car trailer behind it 1000 miles but he set us up and encouraged us throughout the entire check in process. The truck itself was very clean and spacious inside the cab. The drive was not 'as bad' as we thought (though strenuous). Thank you Dane!

LARRY H. 
Rating:
5.0

Customer did not leave a comment.

Tyler D. 
Rating:
5.0

This is the best Uhaul location I have used. They have the most complete inventory of moving supplies and equipment and fast efficient service. They are convenient to get to

Gardner P. 
Rating:
5.0

Customer did not leave a comment.

ANDREW H. 
Rating:
5.0

Customer did not leave a comment.

Jessica J. 
Rating:
3.0

Customer did not leave a comment.

Ervin W. 
Rating:
4.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

donald K. 
Rating:
5.0

We had a 5x8 box trailer and it would have been nice to have better accommodations for straps And bungie cords. The wood slats were very hard to hook into.

Randal B. 
Rating:
3.0

When dropping off I waited a long time. I also believe I was over charged

Shannon S. 
Rating:
2.0

The location service did not function properly causing me to have to speak with someone when picking up and not being able to end my rental when dropping off. I had ensured locations was on during this time but kept getting the error for location.

Bradley O. 
Rating:
5.0

Customer did not leave a comment.

NICOLE O. 
Rating:
5.0

Customer representative - Jessica Fawcett - helped me a lot to adjust to my specific truck rental needs. I was impressed how knowledgeable and helpful she was.

LUDEK B. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Great service! Great staff! Thank you for your professional service!

DENNIS P. 
Rating:
5.0

Great customer service equipment great shape… Thank you Thank you Thank you

AARONMICHAEL S. 
Rating:
5.0

U-Haul is great but don't use Moving Helpers. They are independent companies and mine was a no-show on moving day and had to dispute the charge with my credit card company to get my money back

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

Matt and Jessica = A+

ROBERT M. 
Rating:
5.0

Always top notch! Jessica Fawcett was very helpful and explained everything including after hours drop off.

Lynn K. 
Rating:
4.0

Customer did not leave a comment.

Mary F. 
Rating:
5.0

Customer did not leave a comment.

Stephanie R. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Raymond M. 
Rating:
5.0

Everything was great! Excellent customer service!

Marion S. 
Rating:
5.0

Customer did not leave a comment.

Kala C. 
Rating:
4.0

Customer did not leave a comment.

SARAH H. 
Rating:
5.0

Customer did not leave a comment.

Ralph M. 
Rating:
1.0

Reserved a truck WITH appliance dolly because I needed to move appliances. When I arrived, I was told they didn't have any dolly, this makes it a bit difficult to move appliances. After explaining to the employee the purpose of needing a dolly, he was able to find me a regular dolly, of which I had to purchase a strap for $10. He did credit me the cost of the dolly, but definitely had an arrogant attitude. After getting me my truck, I didn't get a “Thank you”, or “sorry for the inconvenience “…. He just walked away. I will not use this location again

Jon W. 
Rating:
5.0

Excellant service

IAN C. 
Rating:
4.0

Always great service

KRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Deborah Q. 
Rating:
5.0

Customer did not leave a comment.

Candice T. 
Rating:
3.0

Customer did not leave a comment.

Holly F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
3.0

Overcharged. Please check into this 17. Charge extra.? Also gas price is overpriced. Is t tryout a commission thing for sales man? Unless I have some kind of refund I will not return. & I know allot of people from my business.

Louise C. 
Rating:
5.0

Nothing, I am fine with my experience.

JAMES R. 
Rating:
3.0

Check in was slower than expected, given that I applied on line. Check in return process was not clear. Staff was pleasant and helpful. Lock for back of truck was inoperable and we had to waste time and money to purchase a new one.

James N. 
Rating:
4.0

It was unfortunately quite far from where I moved to. This was a one way move and I had to drive another 30 min to drop off after a long day.

Johanna F. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

The staff was very pleasant & helpful.

Knud P. 
Rating:
5.0

I just wish we were granted 24 hr access to our units

Carmella N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT L.  |  First Impressions 
Rating:
5.0

Just good, caring, decent people. Thank you.

Patricia C.  |  First Impressions 
Rating:
4.0

The unit was a little pricey, would have been nice for long term rentals to get a discount. The reason we moved out because the rent increased and did not like the fact that you had to pay extra to get in after 10 PM.

Kim W.  |  Overall Experience 
Rating:
5.0

The "no prorate" policy is unfair and hàs no basis and was not told about until términation of use of facility.

EDMOND R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLISON C.  |  Overall Experience 
Rating:
3.0

The manager there at pleasant hills U-Haul named Matthews he was a reasonable person his staff was very unknowledgeable and did not know how to handle customers situation to the tea

gigi n.  |  Overall Experience 
Rating:
5.0

The staff member was very helpful and answered all our questions. Originally we were just getting quotes but after seeing the facility, we definitely wanted to get the storage space.

Vicki N.  |  First Impressions 
Rating:
4.0

Parking lot very busy on Sunday, June 27, during this busy moving season. Was glad to be able to park by the loading dock.

Dee G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Greg J.  |  First Impressions 
Rating:
5.0

Helpful and friendly staff. Overall excellent experience.

TASHA KAYE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Randy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David D.  |  Overall Experience 
Rating:
2.0

I never even had a storage unit here so I’m not sure why I have to keep fu**ing telling you that!!

Markelia Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natasha H.  |  First Impressions 
Rating:
4.0

The sales associate that assisted me was very knowledgeable and super friendly I apologize for not remember her name.

MANUELA A.  |  Overall Experience 
Rating:
4.0

The only negative experience is that the larger unit is located on the 2nd level and there is no ramp for moving bulky, heavy items. Walking the steps with these items was difficult.

Alice G.  |  Overall Experience 
Rating:
5.0

Jessica was so informative and she was very pleasant and helpful. She was awesome with us

Robert M.  |  First Impressions 
Rating:
1.0

No one explained to me that there were steps to get to the unit which we found difficult but our main issue was the height of the unit. We had a truck full of furniture that would have been too tall to fit in this unit and also a fridge. I was never told the type of storage I was offered was short. So only a small load of stuff was brought there. I had to rent another place Saturday from A normal style storage unit. The uhaul storage was free to us however the unplanned mileage put on the uhaul truck cost me extra money. I will be contacting uhaul about this because not only did I have to rent a unit elsewhere I now put an additional 20 miles on the truck. And ontop of that I'm going to have to pickup everything I did put at the uhaul facility another day.

Matt C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan T.  |  First Impressions 
Rating:
3.0

The unit was clean, but I was extremely disappointed to find that my large storage unit was located on the 2nd floor with the only access to the unit was to carry large, heavy items up steps. There should be ramp access. The unit door height is also very low which made getting oversized items extremely difficult to get into the unit.

Alice G.  |  First Impressions 
Rating:
5.0

The website is horrible

Donna A.  |  First Impressions 
Rating:
5.0

Everything went very smoothly

Debra W.  |  First Impressions 
Rating:
5.0

Excellent customer service and super cleanliness were reasons that I decided to use this facility to store my records after checking out three other places in the area.

theodora w.  |  First Impressions 
Rating:
5.0

Crew was helpful and friendly.

Robert N.  |  First Impressions 
Rating:
5.0

Convenient storage unit...employees helpful and informative...reasonable cost for monthly rent

richard g.  |  First Impressions 
No reviews have been submitted for this location.

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