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Steven K.Customer Reviews for U-Haul Moving & Storage of Platteville
Testimonials From Recent Customers
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Mary was very helpful.
Dean G.Why was I charged for May, as I returned box on April 29th?
Lisa M.Good customer service, the trailer was dirty however and the location was not the closest to where we needed it. However the building was nice.
Brady S.N/C
Jonathan G.Love platteville uhaul
Chris A.Absolutely nothing. This is fantastic and I wish I knew about this sooner.
Angela T.Professional, courteous staff clean well maintained vehicles. Gracias
Jim J.Bueno
JUNELLA J. | First ImpressionsThis rating is for the Dubuque Uhaul - which neglected to call day prior or day of to inform us that there were no trucks our size (or bigger or smaller for that matter) available and that we had to go to another place - this is after waiting 20 minutes in an empty lobby for the worker (Clyde) to stop chatting with someone behind closed doors despite several rings of the doorbell.
Nathan P.Easy self sufficient
Blake B.After a U-Haul owned moving company that I bought with the rental REFUSED to move me they wouldn't refund me for a barely used (like 2 miles and one hour out of the shop) truck. Unacceptable. Will be reporting them to corporate.
Elliot P.Mary is excellent!!
sara C.Mary is great at her job and is an extremely hard worker!!
Sara C.Coordinate better between corporate and the location. I asked for stuff on the phone and they weren't ready for me. They were super nice and made it work but I had to ask twice because notes weren't passed along.
Catherine H.Mary was exceptional. She was friendly, helpful, and prompt. Excellent customer service
Brian M.Staff and the facility were top notch. Staff were professional and friendly
John B. | Overall ExperienceNothing, they are so nice at helpful at this location. No changes needed!!
Melissa P.Everything went very smoothly, I am so glad I listened to advice about renting a U-Haul to make my move easier!
Debra S.As always,,,,I was well taken care of by your staff,,,,and will keep your agency in high regard,,,,thank you again,,,,,'ol Ed
Edward D.Lower the price per mile & make return app easier - shouldn't have to have an account. Maybe set it up where you just need your order number.
Patty H.I had a great experience! It was very easy to pick up the uhaul truck, they had it ready to go when I arrived and it was a quick and simple process. No improvements I could think of.
Adam I.Customer service is professional and thorough. Facility is great.
David R. | Online Move InStaff were there to readily assist on our first visit. Super friendly and helpful.
Brad L. | Online Move InKeep up the outstanding work.
David R.There was some dry blood on the passenger seat other wise excellent service!! 👌
Alfred J.I had a reservation to pick up my trailer in Galena Illinois. I received a phone call less than 20 hours from pick up time telling me that he was not available. That I have to drive an additional 80 miles each way to go get it
Srbo R.No problems at all. The staff when picking up and returning were outstanding in their helpfulness.
Dale E.Spoke to and employee the night before to get my car dolley attached to truck. U-Haul was supposed to be open at 7am I got there at 730am no one there...came back at 9am no one there...came back 10am still no one there I even stayed for an hour still no one...another customer was waiting since 7am...he had to call the cops to file a missing persons report...I called corporate, the lady was nice but she didn't know what to do...long story short around 1230 pm they finally decided to come to work...which cost me to have to wait another day to get my key to new home which was 3 hours away...luckily my landlord to previous hone said I can stay another day...this was anxiety driving moment but overall everything worked out...
Jawuan S.Nothing your attendant so very very helpful. He went to above and beyond to help us.
Marion L.You are doing fine.
Leroy J.Not Uhaul's fault but internet is awful. And that is an issue for all of the City of Platteville. Took a bit before the system would update. Mary was very kind and helpful.
Kevin L.I like coming to this one really friend people in there n vary helpful to
jamie O.Very friendly and helpful. Pick up process was quick
Brian H.This was a easy and fast transaction to rent a truck. Everyone very knowledgeable!
Mark W.I don't understand why you don't open a center in Dubuque. It is a much larger city. I have trouble finding equipment there all the time. You have to drive 20 miles to Platteville if you need to rent on a Sunday.
JEFFREY L.Every thing related to this rental was a complete nightmare. I will never rent anything from uhaul again
Teresa R.Mary was wonderful, very helpful.
Peter L.Middle seatbelt latch broken. Otherwise truck in excellent condition 2nd I got a mileage charge. 100 miles over. I have rented a ton from you in the past three years and never once encountered this. Didn't make me happy.
Michael T.Great customer service at Platteville, WI. ¡Gracias!
Joseph B.The hand carts were a great help. We moved from NY to Wisconsin in a 26 foot truck so had a lot to unload. Would have been nice if we could have driven up to the unit but out of our control.
LYNDAKAY F. | First ImpressionsStill don’t understand the swiping card in and out as it didn’t work for me
LESLIE J. | First ImpressionsOnce we got on the road, we realized the radio didn't work. Then, on day #3, we discovered that the windshield wipers also didn't work. Based on this experience, I will likely use Penske next time.
Robert P.I love this storage!
natallia b. | Overall ExperienceThe best thing about this location is the staff. They were friendly and knowledgeable. They took there time and answered all my questions.
Tammy D.Helpful, friendly and great to work with. Fair prices and options to cover all my moving needs. Made a stressful job easier to do. Gracias.
Edward H.Very easy and convenient. Made my move so much less stressful. Gracias
dawn s. | First ImpressionsI am NOT happy with my rental experience. It has nothing to do with the location though.
Brian G.They were amazing fast an super friendly
Jacob S.Excellent location. However, my reservation was for the Madison location and we only found out about the change one day before pick up. There is some serious organizational issue going on at your Madison location so I would not recommend that one!
Cynthia H.I would love to see a uhaul agent in Dodgeville. It would be central location between platteville and Madison.
Bridget H.Platteville service was very friendly, helpful, and professional. The best!
RYAN D.Wonderful service atvthis location!
Tom G.Online customer interface was disgraceful. Much of the information about pending charges, order status, etc., was erroneous or misleading. I spent a few hours total during the course of the UBox move either talking to customer service (or spending long periods of time on hold for customer service) trying to make clarify the confusion/misinformation on the website order status pages or related automated emails. Also, my boxes were two days late in arriving and I'm still uncertain how to get the promised $50 per late day rebate. None of the customer service personnel I talked to seemed to have a grasp of how that process worked.
Kevin E.Unusually helpful and pleasent staff. Thank you
Ann R. | Overall ExperienceThe only thing I find bad is that we only needed the space 1 more week in to our next month and had to pay for the whole month. This day and age with everything going on money is tight and just don't find that fair.
BILLY H. | Overall ExperienceWill never use an outside storage facility again.
Ricky J. | First ImpressionsThe gm was very friendly and professional.
Michael H. | First ImpressionsUnfortunately the online system put us in a unit that was already taken. We lost time due to having to resolve the unit reservation error which was unfortunate. However, the general manager was excellent in getting it addressed and got us into a different unit. Overall so far so good with the unit we did get once in.
Julie H. | Online Move InMary the general manager was very informative and nice. Will definitely be recommending
JAIMEE H. | First ImpressionsWhat great people, and Mary was great with me.
Michel P. | First ImpressionsI'm handicapped. They gave me a unit far away from the entrance. I was unable to walk the whole way to the unit. I had to cancel my storage unit all together.
Tracy H. | Overall ExperienceHad no helpers. Decided today that the unit so far from the front door, I changed my mind and I won't be needing storage. I have Luekemia and I can barely 1a;k to the designated area of the storage area/ there n[ handicap assemble units.
Tracy H. | First ImpressionsStaff was excellent- prompt and professional. Facility is clean and organized well!
Jon U. | First ImpressionsGreat facility! Clean storage space with friendly associates.
Cheyenne K. | First ImpressionsEASY, ACCOMMODATING, CLEAN.
Haja A. | First Impressionsvery helpful, understanding staff- definitely would recommend!
Diane H. | Overall ExperienceI felt very confident leaving my entire household to the care of the U-Haul facility and staff. The facility was secure, clean, well lit with convenient carts and dollies to mive things. Big, bright, clean restrooms! And the staff was outstanding-always friendly, informative and helpful!! Mary was wonderful to work with and I'll miss her cheerful greetings!
Julie W. | Overall ExperienceEveryone was courteous and helpful. Would highly recommend this facility.
Barbara W. | First ImpressionsGreat staff and facility. A little expensive.
Joshua K. | Overall ExperienceEverything was great, except the online part. The site would not let me create an account. There was no option to. So I had to call and have a reservation. Once I did that, I could get into the site. After that I kept getting errors on my alternate contact phone number and address, and everything else on that page. Finally after about 45 minutes, I was able to book on line. I am happy with everything else.
Heather R. | Online Move InThe Platteville facility on 151 is the Ultimate storage and best I have ever encountered. Covered/inside parking area to unload, carts to help move boxes to storage unit. What more could anyone ask for. Great experience and will communicate my experience to everyone and anyone...Great customer service from Chris as well Steve Hickie
Steven H. | First ImpressionsThe customer service representatives were extremely helpful, listened to what I needed, were quick in setting everything up, and did not try to sell me anything I did not need. A perfect customer service experience! The storage unit was very clean and we had one close to the door. The rep was very helpful in giving us that unit as we are an older couple.
Beverly Kay S. | Overall ExperienceClean, convenient and great service. I have recommended your facility to several people. Thank you! Connie Chandler
Connie C. | Overall ExperienceStaff solved my storage problem very quickly. Great job.
ERIC Z. | Overall ExperienceVery excellent service. Very considerate with everything. A++++
Justin S. | Overall ExperienceThis was the absolute worst uhaul experience ever. Not only did they try to change me for late fees the very first month. They claimed my card wouldn't go through even tho I set up autopay without anyone ever even trying to call me to let me know there was any issue. Mary wanted me to email her my card information. Who does that?! I'm not an idiot. I'm not going to send you my card information in an email. So then I take off work early to go in to fix the problem and guess what I didn't even give them my card it just magically worked when he clicked to "rerub" my card that was on file. Ridiculous. Then when I checked out they tried sending me yet another freaking bill with another late fee on it. I had to call the corporate number to straighten it out. Do not use this uhaul. Worst customer service ever!
Lianna P. | Overall ExperienceVery kind and courteous service. Everything was excellent.
Justin S. | First ImpressionsVery helpful staff My stuff as well taking care of I highly recommend this storage to everyone. ERNEST SALATHE
Ernest S. | Overall ExperienceWhen my online account was set up, it had several errors. I was not able to access it the entire time. There was also a bad mix up about my van rental, which ended up costing me time and money.
Ken E. | Overall ExperienceWe were only planning to use the locker for one month, but the person we worked with was so friendly and professional, and the building is so secure, that we may keep it long term.
Ken E. | First ImpressionsThe lady in Platteville was super friendly and helpful. She had a very nice attitude
Carlos R. | Overall ExperienceThe team worked very diligently to fit me with the appropriately sized space for my needs. They were helpful, considerate and friendly. I moved into the space and it was just perfect!
Julie W. | First ImpressionsGreat and helpful staff
steve o. | First Impressions