Comentarios de los clientes para U-Haul Moving & Storage of Platteville

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Platteville

Clasificación general:

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Harvey M. | Overall Experience |
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El cliente no dejó un comentario.

Erik O.
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El cliente no dejó un comentario.

Kayla T. | First Impressions |
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El cliente no dejó un comentario.

Timothy L.
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Very nice place and great service.

Theodore B.
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El cliente no dejó un comentario.

Lisa S.
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Extremely helpful in getting the hitch engaged. They went above and beyond to help.

Timothy L.
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I had reserved a 26' truck when I did the reservation earlier in the month, but I was going to have to drive to another city to pick it up. They had a 20' truck there so I took that one instead. Everything went great when I went to pick it up. Mary was very friendly and helpful with the transaction.

Conner P.
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El cliente no dejó un comentario.

jay S.
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Give people equipment that is current and maintains tire pressure.

John C.
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This location was almost close to perfect. The return went very well. I had rented two storage units in preparation for my move and while they were way above average as far as technology, it didn't seem to work like is should. I was told that I needed to swipe my card to enter AND to exit, yet every time the exit swipe just welcomed be to the location. I finally quit bothering with the exit part.

Timothy D.
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You should tell the customer about the fee for dropping off equipment after hours. No, it is not on my contract, as they kept insisting on the customer service line; we signed electronically and were not given a contract. Trying to get help through customer service is a complete NIGHTMARE. They promise someone will call you back, but it doesn't happen. Customer service people are not given authority to make action steps. Horrible experience!

Jobie H.
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El cliente no dejó un comentario.

Ryan G.
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El cliente no dejó un comentario.

Steven H. | First Impressions |
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The Platteville facility on 151 is the Ultimate storage and best I have ever encountered. Covered/inside parking area to unload, carts to help move boxes to storage unit. What more could anyone ask for. Great experience and will communicate my experience to everyone and anyone...Great customer service from Chris as well Steve Hickie

Beverly Kay S. | Overall Experience |
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The customer service representatives were extremely helpful, listened to what I needed, were quick in setting everything up, and did not try to sell me anything I did not need. A perfect customer service experience! The storage unit was very clean and we had one close to the door. The rep was very helpful in giving us that unit as we are an older couple.

Amy A. | First Impressions |
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El cliente no dejó un comentario.

Douglas Edward A.
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El cliente no dejó un comentario.

Douglas Edward A.
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El cliente no dejó un comentario.

Mianna B. | Overall Experience |
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El cliente no dejó un comentario.

Joseph W.
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This is the type of store that I made my reservation at several weeks ago in Woodstock, IL. Great stores with everything you need. Can't understand why Woodstock couldn't have a truck for me. Your people at the transportation center in Crystal Lake very helpful. The people at your rental centers are a crap shoot.

Marvin M.
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It was easy to find and the lot was plowed with clearly marked parking spaces. An attendant was on duty even though it was evening. He helped us return the key, because the app skipped over the key return location and we could not find it. It was a large U-haul facility.

Andy S.
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El cliente no dejó un comentario.

Joseph W.
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El cliente no dejó un comentario.

Chris M.
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El cliente no dejó un comentario.

Joel W.
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El cliente no dejó un comentario.

Connie C. | Overall Experience |
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Clean, convenient and great service. I have recommended your facility to several people. Thank you! Connie Chandler

Marsha B.
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I originally scheduled my pick-up at 785 S Chestnut St, Platteville, WI 53818 for 9:00am. They still hadn't shown up at 9:30. Luckily I was able to call the location at 1425 E Hwy 151, Platteville and they were able to help me out at the last minute. Was very thankful for them!

Daniel R.
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Just continue with the great customer service and courtesy I received.

Bethany R.
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More workers available for faster service

Brent L.
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El cliente no dejó un comentario.

VALERIE H.
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El cliente no dejó un comentario.

Matthew C.
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I had to keep calling to verify we had a truck... was assured we would have a 15ft truck AT the Platteville location.... we get there too pick up and were told the 15ft truck was in Galena... we didn't have time to piss around driving all that way and back so took a 10ft truck with not an I'm sorry or maybe even a discount apology... nothing.

JUSTIN V.
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El cliente no dejó un comentario.

Lavon W.
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Keep the current staff. They were very helpful and knowledgeable.

Ethan M.
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El cliente no dejó un comentario.

ERIC Z. | Overall Experience |
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Staff solved my storage problem very quickly. Great job.

Darrell C.
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El cliente no dejó un comentario.

Justin S.
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Everything was great.

Amy D.
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Nothing n Becky is a great person n have a great customer service

Justin S. | Overall Experience |
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Very excellent service. Very considerate with everything. A++++

KENNEDY B.
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El cliente no dejó un comentario.

SEAN O.
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El cliente no dejó un comentario.

Lynelle M.
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This is a local, very convenient and well-operated location. We've used it 3 times in the past year. So thankful to have it available so close by!

Daniel P.
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El cliente no dejó un comentario.

Lianna P. | Overall Experience |
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This was the absolute worst uhaul experience ever. Not only did they try to change me for late fees the very first month. They claimed my card wouldn't go through even tho I set up autopay without anyone ever even trying to call me to let me know there was any issue. Mary wanted me to email her my card information. Who does that?! I'm not an idiot. I'm not going to send you my card information in an email. So then I take off work early to go in to fix the problem and guess what I didn't even give them my card it just magically worked when he clicked to "rerub" my card that was on file. Ridiculous. Then when I checked out they tried sending me yet another freaking bill with another late fee on it. I had to call the corporate number to straighten it out. Do not use this uhaul. Worst customer service ever!

Paul M.
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El cliente no dejó un comentario.

Emily B.
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As a first time customer, this is exactly what we needed to move my sister across town. Reasonably priced, easy process, and courteous staff. Thank you!

Justin S. | First Impressions |
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Very kind and courteous service. Everything was excellent.

Coady M.
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We had the worst customer service I have ever experienced, never again will we use this location!

Fredrick L.
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Keep vehicles maintained better. The staff, however, was polite, helpful, and cheerful :-)

STEPHEN P.
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El cliente no dejó un comentario.

Kylie O.
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Excellent experience! The staff was so helpful!

Melissa A.
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El cliente no dejó un comentario.

Ernest S. | Overall Experience |
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Very helpful staff My stuff as well taking care of I highly recommend this storage to everyone. ERNEST SALATHE

Rachel R.
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El cliente no dejó un comentario.

Colleen C.
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El cliente no dejó un comentario.

Joe D.
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Very disappointed that we needed to drive the u haul all the way back to Platteville. If that is an expectation this needs to be in large print and clearly communicated. When moving to a different city almost 2 hours away and then to be expected to return it back to the original pick up site was ridiculous. We definitely wouldn't have booked u haul if we would have known. We were also charged mileage to drive it all the way back. There was a u haul Site 10 minutes from our destination. They gave us a discounted price for mileage but it was more about the time and gas

Philip L.
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Our experience was very good. Demitrius and Marshall are the best! They were very organized and careful, and fun to work with. If we move again in your area, we will definitely use U-haul and BDK.

Robert N.
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More instructions for where to drop off a trailer after hours. It was confusing and I didn't know if I put it in correct place.

Julianna M.
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Accidentally locked myself out of vehicle and staff at this location were very helpful.

Martin M.
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El cliente no dejó un comentario.

emily L.
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El cliente no dejó un comentario.

Donald S.
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El cliente no dejó un comentario.

Jeffrey E.
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El cliente no dejó un comentario.

Ace M.
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I was charged an extra day to my bank account for returning the item 1hr and 30 min late. I was not told of this charge at the time of drop off so I did not have the opportunity to dispute the charge. Very disappointing!!!

David B.
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Our customer service rep (Martha or Marsha) was great and helped us change the equipment when we saw what we ordered wouldn't work - thanks

Ken E. | Overall Experience |
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When my online account was set up, it had several errors. I was not able to access it the entire time. There was also a bad mix up about my van rental, which ended up costing me time and money.

Kathleen J.
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El cliente no dejó un comentario.

Amy P.
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El cliente no dejó un comentario.

Julianna M.
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El cliente no dejó un comentario.

Ricky H.
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very professional.

roxanne P.
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They acted like they didn't want to wait on you or talk to you. The lady that worked on Saturday August 8th was very helpful, pleasant, kind. She knew her job!! Did not get a confirmation call on friday, the 7th, I had to call and confirm

Eden B.
Clasificación:

Not a good experience. Very unprofessional. I booked the van with utility dolly couple of weeks in advance before my pick up date. I called 2 days before the pick up date to confirm the utility dolly would be there inside the van at the time of pick up. But there was no dolly. Since this was an off-hour pick pick up, I could not wait for the store to open up. I had to move my stuff without the dolly, very inconvenient. And to make matter worse, despite calling in so many times and explaining, they are still charging me for the dolly service, which I never used. Absolutely ridiculous and unprofessional.

Deborah T.
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El cliente no dejó un comentario.

Sarah T. | Online Move In |
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El cliente no dejó un comentario.

STEVEN S.
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El cliente no dejó un comentario.

Erik R.
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Was a good experience

Travis K. | First Impressions |
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El cliente no dejó un comentario.

Theresa H.
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Horrible customer service. I had a confirmation of 9:00 am pick up. The man showed up at 10:00 with NO apology. He was an ass! No masks on any employee I encountered. Very rudely treated. If anyone out there is reading this DO NOT do business with the cottage grove rd. Madison WI Ihaul! Never ever will I go back!!

Travis K.
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El cliente no dejó un comentario.

Larry F.
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El cliente no dejó un comentario.

Dave C.
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El cliente no dejó un comentario.

James R.
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Excellent customer service from Demonte(sp?)!! Thank you!!

Christopher C.
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This location had was top of the line! The had a large inventory of options, a super friendly and helpful staff that was very responsive. The process was quick and convenient. I would definitely recommend this location and would use them again.

Peter C.
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Nothing. It is very well maintained as well. Very orderly.

Mike B.
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I rented a 6x12 trailer to haul a lawn mower with 61" deck. I was told it would fit in a 6x 12 trailer. when I tried to load the mower, I discovered the trailer railing extended to the tail gate area, leaving an opening of aprox. 54". Had to dis assemble mower (remove deck) to load mower. how can you rate this as 6' wide if you cant load an object even 5' wide. Caused allot of delay and extra work. Had I known this, I would have made other arrangements.

Kathleen P.
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El cliente no dejó un comentario.

William M.
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El cliente no dejó un comentario.

Cheryl B.
Clasificación:

Nothing! The person who helped me with the trailer was professional, helpful, and knowledgeable. She explained everything and even hooked up the trailer. Wow...she also has some strength! When I unhooked it and left it back in it's spot, it took everything I had to lift it....and I consider myself strong. Will do business here again. Thanks

grant Z. | First Impressions |
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El cliente no dejó un comentario.

michael G.
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El cliente no dejó un comentario.

John K.
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El cliente no dejó un comentario.

Ann A.
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El cliente no dejó un comentario.

Jerome S.
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El cliente no dejó un comentario.

Stanley C.
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El cliente no dejó un comentario.

Ken E. | First Impressions |
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We were only planning to use the locker for one month, but the person we worked with was so friendly and professional, and the building is so secure, that we may keep it long term.

Jacob H. | Overall Experience |
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El cliente no dejó un comentario.

PHILIP R.
Clasificación:

The staff that received my returned truck were very helpful. I left some important stuff in the truck cab. The worker found the keys, contacted me, and waited for me to come get it. He was extremely helpful. And I am very thankful that he did a great job.

ROB H.
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El cliente no dejó un comentario.

DEBORAH B.
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El cliente no dejó un comentario.

Barbara W.
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El cliente no dejó un comentario.

Kyle H.
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El cliente no dejó un comentario.

William F. | Overall Experience |
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El cliente no dejó un comentario.

Kurt L.
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El cliente no dejó un comentario.

Kennaniah R.
Clasificación:

The inline process for checking out is kida confusing there was no conformation of check-out

Brad L.
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Fastest rental drop off I ever done.

Alcheringa R.
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El cliente no dejó un comentario.

Brian V.
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El cliente no dejó un comentario.

Douglas N.
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They were professional, courteous, and fast.

Robert J.
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Excellent service to the customer. Thank you Bob Johnson

Keith L.
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El cliente no dejó un comentario.

Paul H.
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Staff was outstanding. Friendly and answered all my questions.

Merri Jo B.
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El cliente no dejó un comentario.

Rachel W.
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El cliente no dejó un comentario.

Jeff K.
Clasificación:

Thank you to the Platteville,WI U-Haul facility. Clean and well stocked with all of our moving needs. Nichalos Schaal was the person on duty when we loaded and unloaded. Very pleasant and knowledgeable in what trailer would be the best for our move to Madison. Returning trailer was very easy. Thanks again the Nichalos S. We appreciate your help!

Caitlin S.
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El cliente no dejó un comentario.

Mark K.
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El cliente no dejó un comentario.

Michelle F.
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El cliente no dejó un comentario.

Melanie B.
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El cliente no dejó un comentario.

kent m. | First Impressions |
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El cliente no dejó un comentario.

Jacob H. | First Impressions |
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El cliente no dejó un comentario.

Carlos R. | Overall Experience |
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The lady in Platteville was super friendly and helpful. She had a very nice attitude

Julie W. | First Impressions |
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The team worked very diligently to fit me with the appropriately sized space for my needs. They were helpful, considerate and friendly. I moved into the space and it was just perfect!

steve o. | First Impressions |
Clasificación:

Great and helpful staff

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