El cliente no dejó un comentario.Mbayang B. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Plano
Plano, TX 75093
(We are on West Plano Parkway between West 15th St and Commerce Dr)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento para vinos
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Hire more people. The line/wait is too long every time.MUHAMMAD ALI P.
Make sure when someone book a truck online that they are able to pick it up , I was not able to pick up the truck on Sunday after 5pmBRYAN M.
I had used your UBox service between 3/2021-7/2021. I have to say.. your website never works! It crashes all the time - esp. when opening documents to sign and trying to make changes to reservation. And most importantly, an UHaul agent in LA scheduling dept canceled my order without my consent causing delay in shipment. I was incredibly upset. Fortunately, aÂ local manager in Plano, TX took care of it and expedite the whole process, which I greatly appreciate.ÂEsther J.
El cliente no dejó un comentario.WILLIAM T J.
Paul was friendly and very helpful. Overall this was a good experience. The staff was all in uniform which refreshing to see now a days. Keep up the good work.william m. | Overall Experience
I was moved from my original order location as you did not have my trailer. Supposedly all 3 trailers were past their pick-up times. I find that hard to believe. Also, the fourth trailer on hand was busted. This was a big inconvenience for the scheduled pick-up time.ADAM T.
El cliente no dejó un comentario.LEONARD M.
El cliente no dejó un comentario.James D.
Staff did great. My biggest complaint has nothing to do with this location it's the availability of trailers and the fact I had to drive 11 miles out of my way to get a trailer I reserved weeks in advance from a different location. Informed 1 in advance.Amanda T.
Quick and good serviceWarren W.
El cliente no dejó un comentario.Mark S.
El cliente no dejó un comentario.Annalissa O.
Staff was willing to go out of their way to help meKevin D.
Lower rates!!!!!!!!!LINDA S.
El cliente no dejó un comentario.Robert R.
Hire more staff. Wait time is long every time.FARAHNAZ P.
I had to drive on a rainy day. The rain came into the cab through the seatbelt opening on the driver's side, running down the belt and soaking me. Might want to check that.SHANNON YARBER L.
El cliente no dejó un comentario.Richard G.
Service was quick and efficientJOSEPH P.
Quick and easy drop off. Courteous staff.HOMER L.
El cliente no dejó un comentario.Brittany S.
NO ONE EVER ANSWERS THE LOCAL PHONE NUMBER BE IT IN SAN DIEGO, WHERE I MOVED FROM TO PLANO, WHERE I LIVE NOW AND I'M NOT THE ONLY CUSTOMER THAT COMPLAINED ABOUT THIS!!! SO FRUSTRATINGSonia L. | First Impressions
Please improve the uhaul app because I was having hard time. At the time of returning the equipment I was having problems with uploading the pictures, the qpp was not uploading the photoYug T.
Clean neatEDWARD P.
El cliente no dejó un comentario.ANNISSA K.
El cliente no dejó un comentario.LAUREN J.
El cliente no dejó un comentario.Debra S.
All accomplished in less than 5 minutesJOHNNY M.
El cliente no dejó un comentario.Nander B.
El cliente no dejó un comentario.RICHARD G.
Very easy to order online, making pick up quick. Service personnel were great and friendly.Michael C.
Quick and easy transaction, super friendlyJON O.
El cliente no dejó un comentario.BRIGITTE N. | First Impressions
El cliente no dejó un comentario.J B.
Your workers are so friendly and nice. Really appreciate the help they provideAlbert H.
The owner and staff at this location are very friendly, courteous and helpfulPAUL T.
El cliente no dejó un comentario.KHALID P.
El cliente no dejó un comentario.Derek D.
The first I pick was at 412 n central expwy the experience was bad they didn't have my truck didn't offer nothing else the cashier was rudeCHARLOTTE J.
I have moved 3 times since being in Dallas and use this location for either truck rental, supplies, or returns. I live around the corner now so when the need comes up I will go here.ALEXANDER P.
Staff was excellent.RAMON H.
The facilities are fine but that truck rode so ruff it beat up all of our stuff and was extremely exhausting to drive. Picked up my rental and during my pre drive inspection I noticed the trailer tires were damaged and the engine oil was 2 quarts low. We missed our reservation due to the 5 hour delay to wait on trailer tires. I will not recommend uhaul for large travel due to how bad the equipment ride and is maintained before rental.Aaron C.
El cliente no dejó un comentario.VY M.
Quick and no hassle, just the way I like it.Michael B.
El cliente no dejó un comentario.Sharif K.
El cliente no dejó un comentario.TIMOTHY D.
Amazing customer serviceDia M.
El cliente no dejó un comentario.DIA M. | First Impressions
El cliente no dejó un comentario.Charnice F.
Terrible experience very unorganized.Kenry W.
El cliente no dejó un comentario.MARK F.
Coffee station? I don't know, I had a great experience, and would gladly return there next time I need a rental van! Perhaps a seating area for customers waiting in line or to be picked up would be great.Gershon B.
Always friendly people! Easy to rent from.VINCENT M.
El cliente no dejó un comentario.Carlita T.
El cliente no dejó un comentario.RUDOLPH R.
El cliente no dejó un comentario.MAURICIO N.
The online checkin didn't work. The employee was helpful thoughSTEVEN W.
Only one agent present in office serving customers. Made for a long wait.MAURICE W.
Badly made repairs to the interior, but of significant concern, the wheel bearings refocusing on the left as well as the alignment led to significant vibration while towing.Edwin H.
El cliente no dejó un comentario.Jayni S.
El cliente no dejó un comentario.SEVERINE T.
El cliente no dejó un comentario.RACHEL B.
El cliente no dejó un comentario.JOEL W.
El cliente no dejó un comentario.jenny D.
El cliente no dejó un comentario.LYNNAE ROSE M.
1st person I came in contact with, rented the wrong towing package. The second person I picked the tow Dolley up from had me load my car wrong. Along with loading it wrong, she also informed me to put it in park while driving. 3rd person I talk to outside agreed that it should be in park. Once I got to my new location, my car would not go in reverse nor drive because the car was loaded incorrectly snd my transmission messed up. Who do I contact for this matter?KEENAN G.
El cliente no dejó un comentario.Ariolys C.
Hire employees that give a crapTIMOTHY D.
All around a good experience!!JATIN K.
The service was fantastic! I was in and out in less then 15minLEON C.
Staff was very professional and helpful!RENE N.
The customer service was horrible. The customer service representative did not even greet me when I walked in the store. There was a lady sitting in a chair and they were just talking having random conversation that didn't have anything to do with business. I had to assert myself and say," hello I'm standing here" in order to get him to acknowledge me standing there. Then the female who was in the chair conversing with the representative actually got up from the chair and told me she was not handling any business and she said she was just sitting there talking. The representative was rude lacking customer service skills and the owner was not any better. I will never ever go to this location again and I won't recommend it to my family and friends.KIM A.
This is by far the best ever UHaul facility I have ever visited, I usually use UHaul at least two or three times a year.IRAJ M.
El cliente no dejó un comentario.MONICA M.
El cliente no dejó un comentario.Ben L.
Excellent service. Installed a wiring harness and hooked up the trailer to my truck. Was waiting for me to drive away when I returned from lunch.MAURICE W.
Great staff - led by Mathew, the GM! Very friendly and helpful at all times. Have rented there 4 separate times in the last few months. Best rental place hands down!Blair T.
It was quite the process. I was told different things by different people. I was told the pick up fee was $99 then I was told it was $125 by another rep. I didn't get an email or a call once my U-boxes arrived from Idaho to Texas. Every time I called the 1-800# I w3as on hold for at least 45 minutes. I had to keep track of 3 different order #'s. I was charged amounts and then they had to be reversed and recharged. It was a bit chaotic. The delivery driver was fantastic and the U-haul place in Idaho Amber wads great. The location in Plano never answers their phones and you would be on hold forever. The Plano location could definitely up their game.Heidi B.
Fast and very accommodating! Extraordinario servicio al clienteCHRISTINE M.
El cliente no dejó un comentario.ROBERT G.
The service received by the Plano, TX team was excellent.Claudio B.
This is by far the best U-Haul facility in America. Always a stress-free experience and friendly customer agents.Arturo B.
El cliente no dejó un comentario.Mary M.
The After Hours drop off was the only part that was strange. The key drop off just let the key fall to the floor. The Place to leave the vehicle was unclear. Other than that this was the best uhaul experience I've had.Robert M.
The truck smelled of cigarettes and had a check engine light on. It was in extremely rough shape. Driving on the highway sounded like a windstorm (and I had a 9 hour drive). The truck engine was very underpowered.JASON R.
El cliente no dejó un comentario.JIUNG J.
More staff on duty to help service customers in a timely manner would be helpful, but the customer service that was there was working hard to handle all the things, all while still being pleasant and helpful.ANGELA G.
The guy who helped me was rude and snotty. When I asked how his day was going he rolled his eyes and told me he wished he wasn't there. When he went to get the truck, he couldn't find it and when he did finally find it he pulled up to the front door and left me sitting in my car where he told me he would bring it. If I finally looked up and saw a truck by the front door and when I walked up he was sitting in the drivers seat with a disgusted irritated look on his face. I asked him why he didn't bring the truck over by my car like he said he would do. He totally avoided my question and said â€œ are you ready for me to teach you how to start this truckâ€? I had reservations to pick up my truck at 2:00 and it was 4:00 when I left, literally! I had 2 guys waiting in front of my house waiting to help me move. As a result of his rudeness and horrible attitude and work ethic, I wasn't able to finish moving until 11:00 that same night to return the truck and then come home to a much needed Humira injection. I have inflammatory arthritis and it is extremely painful. Seriously, this guy is unbelievably unprofessional and ungrateful. Especially when there are millions of people and families looking for jobs and facing eviction because if COVID relief packages that have recently ended. What you can do to make improvemebts for the next customer is FIRE HIM and hire someone who appreciates and values other human beings besides themself.ELIZABETH E.
Employees lied misleading sent to other location reserved thdn then didn't have. Had to go across town then gate had problems. You all cost me time and money. I plan to look for other then Uhaul poor ass service to a customer. The lies are by far worst untrustworthy place.EUGENE T.
The vehicle I got had a few problems --- the side mirrors were loose and they kept turning while driving the vehicle. I couldn't see the traffic behind me and it was very dangerous. Other than that the door didn't lock properly and the dashboard signal kept saying - Door not locked. In summary the vehicle was old and had a lot of problems.Priyojit P.
El cliente no dejó un comentario.Adam S.
Keep up the good workRICHARD M.
April was great! She was extremely friendly and helpful with both the trailer rental and return.Stephen H.
El cliente no dejó un comentario.JOHN C.
El cliente no dejó un comentario.JOHN F.
El cliente no dejó un comentario.ARIANA G.
El cliente no dejó un comentario.Peter B. | Overall Experience
El cliente no dejó un comentario.Ketan G.
El cliente no dejó un comentario.PoChiu C.
El cliente no dejó un comentario.Lisa H.
Nothing, everything was perfect. Maybe go over the vehicle specs with the customers for familiarization that's it.Daniel W.
El cliente no dejó un comentario.Mike D.
Very Good Customer Service on Rental today. Made it easy for the customer.KENNETH LAMAR R.
If the app isn't working properly it should notify the user that there is an error on uhauls side. The woman who helped me was atrocious. Don't advertise contactless rentals if that's not something you all are capable of at this time.SAMANTHA Q.
El cliente no dejó un comentario.Matthew B. | Overall Experience
El cliente no dejó un comentario.David E. | Overall Experience
El cliente no dejó un comentario.Cicely T. | Online Move In
Very good service!!Roger T. | First Impressions
ALL EMPLOYEES VERY FRIENDLY & PROFESSIONAL. FACILITY EXCELLENT ! BILL OVERMAN Dallas, TxWILLIAM O. | Overall Experience
El cliente no dejó un comentario.Sabine A. | First Impressions
El cliente no dejó un comentario.Peter B. | First Impressions
El cliente no dejó un comentario.Priya V. | First Impressions
El cliente no dejó un comentario.Joe M. | Overall Experience
El cliente no dejó un comentario.Joe M. | First Impressions
El cliente no dejó un comentario.Tshea C. | Online Move In
Staff was very helpful and friendly!!David E. | First Impressions
I always have a great experience at this Uhaul Facility. Everyone is so nice and helpful!!Lilibeth R. | Overall Experience
Very friendly and helpful staff. Sign-up process is easy and convenient. It is somewhat difficult to get a hold of someone over the telephone.BRANDON N. | First Impressions
stay to course, doing goodWILLIAM O. | First Impressions
Branch or general manager never responded to any of my communication via, voice mail, text or email. Was disappointed. Had storage there for 2.5 years. Needed a few extra days to get my stuff out. Was never late on payments in fact was early most the time.MARY D. | Overall Experience
El cliente no dejó un comentario.Tracy L W. | Online Move In
El cliente no dejó un comentario.janice c. | Overall Experience
El cliente no dejó un comentario.JEFFERY UITTO S. | Overall Experience
El cliente no dejó un comentario.ERIC S. | Overall Experience
System went down and was frustrating but employee did best he could with bad situation. Seemed to actually care.Matthew B. | First Impressions
El cliente no dejó un comentario.Joanie N. | Overall Experience
El cliente no dejó un comentario.Cameron K. | First Impressions
El cliente no dejó un comentario.FRANK C. | Overall Experience
El cliente no dejó un comentario.MICHAEL D. | First Impressions
El cliente no dejó un comentario.Robert H. | Overall Experience
Every is very professional and the facility is always super clean. I will use this Uhaul facility again if the need arises. When i closed out my account the guy that helped me was so nice. I am sorry that I did not get his name.Nina J. | Overall Experience
All personnel friendly and extremely helpful.FRED B. | First Impressions
El cliente no dejó un comentario.Robert H. | First Impressions
El cliente no dejó un comentario.Anissa N. | Overall Experience
Thos location has very accommodating and helpful staff. Follow through was excellent.Theresa S. | Overall Experience
The staff is always helpful, love this placeSABRINA S. | Overall Experience
Team is always helpful, love this placeSABRINA S. | Overall Experience
Fantastic and expeditious service!TERESA G. | First Impressions
El cliente no dejó un comentario.SABRINA S. | First Impressions
Love it!Juliana S. | First Impressions
El cliente no dejó un comentario.Angela M. | Overall Experience
The staff was absolutely helpful. I asked for assistance loading my motorcycle out of the back of my truck.. the person behind the counter said Give Me 2 minutes I will come out and give you a hand. You cannot ask for better customer service than that.SQUIRE F. | Overall Experience
Manager was not helpful at all, I only found one employee who was willing to assist me. My storage had a lot of bug in there. Thank Goodness I took my stuff out of that facility'.Samanta H. | Overall Experience
El cliente no dejó un comentario.Lorenzo w. | First Impressions
El cliente no dejó un comentario.Eric v. | Overall Experience
You have a GREAT team who helped me out during a bad situation. I appreciate everything you guys did for me.MONICA A. | Overall Experience
As of 9/5/2020. Doing business with this company was the worst experience I've ever had unfortunately. I paid for the storage unit 1973. I rented a uhaul truck. I paid movers to put my items in storage unit 1973. After getting to the unit with a truck load of iitems. The worst thing ever, NO ONE REMOVED THE UHAUL COMPANY LOCK. SO, I WAS LOCKED OUT OF USING UNIT 1973 FOR WHICH IT WAS PAID IN FULL WITH THE EXTRA 10.00 FEE TO HAVE ACCESS TO THE UNIT FOR 24 HOURS A DAY. I HAD TO PAY MY MOVERS FOR AN INCOMPLETE JOB BECAUSE THE UNIT 1973 WAS NEVER AVAILABLE TO ME AFTER IT WAS PAID FOR.Jo M. | First Impressions
El cliente no dejó un comentario.Melissa P. | Overall Experience
Excellent manager. He was visible, always working, accommodating, and responsive if you had a problem. I don't know his name but he is about 5' 10", slim, slightly built and looks really young (tatoos? -- not sure) He was in the office...he was great.Jennifer E. | Overall Experience
Great location and great teamLarry W. | Overall Experience
The unit I originally rented was determined by management to be unavailable. Since I was out of town, and not able to move the contents, UHaul employees moved the contents. Unfortunately, the contents were moved to a second story building with no elevator. At the time I was 79 and preparing for hip surgery. I was not advised that this would be the new location. Further, when I returned, the lock had been changed and I was unable to get into my unit. Eventually, the key was found. In addition, the building has no interior signage indicating the location of the second floor units and there is not access from upstairs hallways to other hallways on the second story. Really a sad situation. While the front desk employees were sympathetic, no one offered any help or any apology for what was a major screw up.patricia s. | Overall Experience
Fine facilitymansoor y. | Overall Experience
Everything was so smooth and easy. Thank you. We will see you soon.Larry W. | First Impressions
El cliente no dejó un comentario.DIANE W. | Overall Experience
El cliente no dejó un comentario.Tim R. | First Impressions
El cliente no dejó un comentario.Susan S. | First Impressions
El cliente no dejó un comentario.SABRINA S. | Overall Experience
Very pleased with the location - very handy. Space suited my needs, price quite satisfactory and the hours of accessibility very convenient.WILLIAM H. | First Impressions
The man was very polit6and friendly during this time with the covid19 and willing to do whatever he could putting his health at jeopardyAlphonso D. | First Impressions
I rented a 10x8 unit-told the rep on the phone that I was moving my 91 yr old dad out of asst living and what we would be moving- only to find out AFTER we got your moving truck there that the unit had 28" door & the sofa would not go through! This morning I'm looking desperately for another storage space!! This after an exhausting day of getting e everything moved out ! The office staff however was great=Pat D. | First Impressions
El cliente no dejó un comentario.Ishaan S. | First Impressions
I could be mistaken but I believe the GM name was Jordan. He was very helpful, happy and super funny! On 3/6/20 him and the other employee made my moving day bearable and a thousand times better. Also a customer came in about the brakes on the truck, claiming your company was trying to give her a truck with brakes not working. She was OVER THE TOP rude and Jordan still smiled at her and never once became unprofessional with her. I normally don't leave comments but as an Area Manager in the restaurant industry, I know praise should be recognized when excellence service is given.Edith M. | First Impressions
I came to close out my units the next day. One day late and the insisted in charging me for the two months. I have been a customer there for twenty years. Very rude and not helpful at all. would not rRITA A. | Overall Experience
Friendly and helpful staff. Easy drop off. Spacious area in front of storage unit for loading/unloading the truck.david t. | First Impressions
Quick service, took little time to register for the truck and wait time to have it brought to front was minimal.gordon h. | Overall Experience
Have used the Plano Pkway location a couple of times and the staff is professional, friendly and very knowledgeable about their services and products!norma m. | First Impressions
it 's clean and the sales person was very helpfulLinda B. | First Impressions
impressed on how clean, maintained, and professional everyone was. Quite honestly, the experience changed my impression of UHaul.MiKe P. | Overall Experience
The facility was great and served my needs, however, I did find it to be very overpriced.Bobbye G. | Overall Experience
GreatJuan J. | Overall Experience
I am providing a 2-star and not 1-star because I do like the facility, however the way U-haul has designed the drop off we got trapped inside the gates and had to wait an hour before we were let out.Traci M. | First Impressions
Awesome service!Leslie R. | Overall Experience
Everyone was very helpful and made you feel welcomed. Jordan was fantastic . Will use them again for sureElsie G. | Overall Experience
Friendly staff and clean facility.Leslie R. | First Impressions
We stood in line for over an hour to pick up my truck, I had reservations for over 30 days. Was told we could get drop off location chafed when I moved, it was still 25 minutes away.Pamela R. | First Impressions
Very fast and kind and helpful was very impressed. This was the best customer service at this location I've had. Thank you Jordan and Paul was greatElsie G. | First Impressions
Awesome staff!Anne T. | First Impressions
Everyone was helpful & polite. I will use Uhaul again & refer a friend.Veronica T. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!